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Purchase Experience mentioned in 433 of 999 reviews (43.3%)","96.8% of Car Purchase Experience reviews are 4 or 5 stars","Average rating in Car Purchase Experience reviews: 4.9★"]},{"id":"customer-service","label":"Customer Service","description":"Reviews discussing customer 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thanks"]},"ChdDSUhNMG9nS0VJQ0FnSURSanR1UndBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","punctuality"],"entities":{"technicians":["Jon"],"services":["oil-change","tire-rotation"],"problems":[]},"one_line_summary":"Oil change and tire rotation were completed quickly and smoothly, with Jon providing good communication throughout.","key_phrases":["smooth and quick","Jon kept in touch","oil change and rotation"]},"ChdDSUhNMG9nS0VJQ0FnSUNNb1l5VXFnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["routine-service","car-wash"],"problems":[]},"one_line_summary":"Routine service was completed in under 40 minutes and included a complimentary car wash.","key_phrases":["a little less than 40 minutes","included a car wash","routine service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoV1FYRXRhSEZTUVVOMk9Vd3pRbFpUVm5wUWRtYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Brent"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Brent Cassady for his knowledge and making the car purchase process easy, and plans to return to the dealership.","key_phrases":["Very knowledgeable Salesman","made the purchase process easy","Will use the dealership in the future"]},"Ci9DQUlRQUNvZENodHljRjlvT201dlpETkdiR3htTkhGUlJWbzNWekV4VEdoYU9HYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy"],"entities":{"technicians":["Garen"],"services":["car-purchase","post-sale-support"],"problems":[]},"one_line_summary":"Lucia had a smooth car-buying experience with Garen and praises his professionalism, friendliness, and quick post-purchase responsiveness.","key_phrases":["great experience with Garen","very helpful during the car selection process","responded quickly to my questions","Highly recommend working with him"]},"Ci9DQUlRQUNvZENodHljRjlvT2pnelNFRjFZVXhRU2t4RVJIbGZOazkyYjBSb2VGRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","communication"],"entities":{"technicians":[],"services":["auto-service-appointment","vehicle-inspection-video"],"problems":[]},"one_line_summary":"Customer appreciated the quick turnaround within an hour and the inspection video provided with the service.","key_phrases":["completed within an hour of appointment","really appreciate the video"]},"Ci9DQUlRQUNvZENodHljRjlvT21OR2VuZHZjVU4wWmxSdVZIZFJiRm95YzFCelRIYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the professional staff and their proactive communication throughout the visit.","key_phrases":["Professional staff","Kept me informed"]},"Ci9DQUlRQUNvZENodHljRjlvT2psRE4yeFdNVzExTFd4V2QzTkhUV0V0U2tWTVJHYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase","service-center"],"problems":[]},"one_line_summary":"A loyal customer who has purchased 10 vehicles praises Tom Roush Mazda's service center as the best they have ever experienced.","key_phrases":["purchased 10 vehicles","never had an issue that was not addressed","Service center is the best I have ever experienced"]},"Ci9DQUlRQUNvZENodHljRjlvT2taWlpHUnNkM3BVUjB0aU1XaE9ObEV0V1daM2FXYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","professionalism","communication"],"entities":{"technicians":["Brent"],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer strongly recommends Tom Roush Mazda for the best price and outstanding sales experience, specifically praising salesman Brent Cassady's 30+ years of expertise.","key_phrases":["best price anywhere","YOU WILL NOT HAVE A BETTER EXPERIENCE","Brent's your guy","don't waste your time with the other guys"]},"Ci9DQUlRQUNvZENodHljRjlvT2xScExXcGFlakJaWlhWZmNEVkhOVGd0YTNGb05tYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Rayshawn","Freddy"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer was pleasantly surprised by a stress-free, transparent car-buying experience thanks to respectful and professional sales staff Rayshawn and Freddy.","key_phrases":["painful experience","easy and transparent","restoring faith in humanity","will be back"]},"ChdDSUhNMG9nS0VJQ0FnSURKaDZHd2lRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dealer-service"],"problems":[]},"one_line_summary":"Customer calls Tom Roush Mazda the best dealer service department they have ever worked with.","key_phrases":["Best dealer service department","ever worked with"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkTFVYRnFPRGRxTXpCT2NrNVVjbmt0V1hOelFuYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","punctuality"],"entities":{"technicians":["Freddy"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"First-time Mazda buyer had a seamless, timely purchase experience thanks to salesman Freddy accommodating a scheduling constraint.","key_phrases":["positive experience buying my first Mazda","made the process pretty seamless","communicating a time constraint","had me out in time"]},"ChZDSUhNMG9nS0VJQ0FnSURJc3VHYkh3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer praises Tom Roush Mazda for consistently being friendly, caring, and delivering a uniformly satisfying experience.","key_phrases":["always friendly","care about your customers","never been unhappy with anything you do"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWS1NVMVpTemROYlVoa1UwSnRWRTlqZDNNdFVHYxAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Freddie"],"services":["dealership-services"],"problems":[]},"one_line_summary":"Customer had a positive experience at Tom Roush Mazda, praising Freddie for going above and beyond.","key_phrases":["nice place to do business","went above and beyond for me"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0bFFtaFRVRFJwYTJKRU0zSm5NVTAxUTBKRU4xRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises the sales team for being quick and efficient.","key_phrases":["Amazing sales team","quick and efficient"]},"ChZDSUhNMG9nS0VJQ0FnSUNjOV8ybll3EAE":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":["professionalism","pricing","communication"],"entities":{"technicians":["Fillip"],"services":["new-car-purchase","financing","protection-plan"],"problems":["pressured-into-unfavorable-financing-terms","sold-overpriced-protection-plan","monthly-payment-manipulation"]},"one_line_summary":"Customer praised salesperson Fillip but felt manipulated by the finance manager into a costlier financing arrangement and an overpriced protection plan.","key_phrases":["Fillip Beyl was great and very helpful","talked me out of taking the 2.9% for 60 months","will cost me over $1000 in extra interest","standard monthly payment trick"]},"Ci9DQUlRQUNvZENodHljRjlvT21kcVMyNHpTMnh3Tlc5V1RtWk1OM0Z0WkVSTVNGRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism","communication","pricing"],"entities":{"technicians":["Matt"],"services":["oil-change","extended-warranty","warranty-repair","leak-diagnosis"],"problems":["fluid-leak-not-diagnosed-under-new-car-warranty","duplicate-extended-warranties-sold-on-same-vehicle","deductible-charged-for-issue-that-should-have-been-covered-under-original-warranty"]},"one_line_summary":"Customer alleges the service department repeatedly failed to find a leak under warranty, then found it after warranty expiration and charged a deductible, while also selling duplicate extended warranties on the same vehicle.","key_phrases":["couldn't find the leak under warranty","miraculously found it after warranty expired","sold my son two extended warranties","situation escalated to Mazda Corporate"]},"Ci9DQUlRQUNvZENodHljRjlvT25jeVdUUmhSVWx0VHkxTGJ6Sm5ZakZmU0dJMU0wRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the outstanding communication throughout the service process, from appointment reminders to completion.","key_phrases":["service communication is awesome","appointment reminders","can't be more happy with this group"]},"Ci9DQUlRQUNvZENodHljRjlvT25odk5sQm9MVGgyUkVNdFNuSTFWRXhmTXkxcmNIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was highly impressed by the courteous, professional, and honest staff at Tom Roush Mazda.","key_phrases":["courtesy and professionalism","very easy to deal with","honest"]},"Ci9DQUlRQUNvZENodHljRjlvT21wVFdVUlRjV28wWjNSQmNXVmxSa3gzWW1wZlFWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","punctuality","communication","professionalism"],"entities":{"technicians":[],"services":["vehicle-inspection","multi-point-inspection"],"problems":[]},"one_line_summary":"Customer praised the knowledgeable and prompt team, highlighting a video inspection sent via email and an earlier-than-expected completion.","key_phrases":["prepared- knowledgeable- and prompt","complete video of my tech's inspection","sent to me via email","about an hour earlier than anticipated"]},"Ci9DQUlRQUNvZENodHljRjlvT2pVdFQzUnFORk5sUVVwYVJVSlBaMXBuV1ZCQlVYYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":["Scott"],"services":["hvac-repair","auto-repair"],"problems":["heat-not-working"]},"one_line_summary":"Customer praises Scott B. and crew for quick, excellent service resolving her daughter's heating issue.","key_phrases":["quick convenient service","Scott B. & Crew excellent service","heat not working"]},"Ci9DQUlRQUNvZENodHljRjlvT2xORlowSTNRbkp1UVRsYWNWZHZiRTUzUlhWVmNYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","pricing","professionalism"],"entities":{"technicians":["Garen"],"services":["new-car-purchase","online-deal-negotiation"],"problems":[]},"one_line_summary":"Brian had a smooth and efficient car-buying experience with Garen, completing the deal online and driving off with a new CX-50 after minimal paperwork.","key_phrases":["Garen was great to work with","came up with good numbers in a few hours","after only an hour and a half of paperwork","drove off with our new CX-50"]},"Ci9DQUlRQUNvZENodHljRjlvT2kwME0wOVRNMGRuVkUxaWIxVnhNRlZYZVU5S1lVRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness"],"entities":{"technicians":["Brent"],"services":["vehicle-sales"],"problems":["urgent-vehicle-need"]},"one_line_summary":"Customer praises Tom Roush Mazda for reliably delivering when a vehicle was urgently needed twice, recommending salesman Brent Cassady.","key_phrases":["needed a vehicle in a pinch","these folks came through","Ask for Brent Cassady"]},"Ci9DQUlRQUNvZENodHljRjlvT21sd1gwMTJiblY2UTBkb2RsOWlOMjlCTkhkb1JHYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Brent"],"services":[],"problems":[]},"one_line_summary":"Customer praised Brent and the entire team for a great experience at Tom Roush Mazda.","key_phrases":["Brent and everyone was just great"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5NllqbEtYek5ET1cxdVpWTTJiMlIyTVc1V1dtYxAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["communication","courtesy","pricing","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["diagnostic-service","oil-change","powertrain-warranty"],"problems":["oil-light-illuminated-on-2022-mazda-cx-5","excessive-oil-consumption-issue","disputed-diagnostic-fee-under-powertrain-warranty"]},"one_line_summary":"Customer reports a belligerent service rep who hung up on them after disputing a diagnostic fee for a known oil consumption issue still under powertrain warranty.","key_phrases":["pay a diagnostic fee even though it still is under the power train warranty","service person started being belligerent, loud and then hung up on me","known problem and Mazda even lost a class action suit","This is the last Mazda we will ever own"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkUlRIbERhRGN0TjNWVVZXRkJaRVE1TlUwek1FRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Brent"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a pleasant car-buying experience working with salesperson Brent, praising his thoroughness and professionalism.","key_phrases":["very thorough and professional","very pleasant experience","purchased our Mazda"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxa1pIRmhjVXMzYUhGelkwSmhUWFI0TmpCR1VXYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["vehicle-inspection"],"problems":[]},"one_line_summary":"Customer appreciates the detailed inspection videos that help them make informed repair decisions.","key_phrases":["thorough videos","informed decision","what we're fixing"]},"Ci9DQUlRQUNvZENodHljRjlvT25JMk5rWkVRbTEyWWkxQ0xXVXlXbXhuZEhoWVJsRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a pleasant overall experience at Tom Roush Mazda.","key_phrases":["pleasant experience all around"]},"ChdDSUhNMG9nS0VJQ0FnTUR3d18zcTJnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer enthusiastically praises the fantastic customer service and highly recommends Tom Roush Mazda.","key_phrases":["Fantastic customer service","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT25abGJYTlJNVE5SU0Zob2RXaFhTalZLWkZvMGIyYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":[],"services":["auto-repair","vehicle-inspection"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for phenomenal support, service, and detailed breakdowns of issues and recommendations.","key_phrases":["phenomenal with support and service","great detailed breakdowns","issues and recommendations"]},"ChdDSUhNMG9nS0VJQ0FnSUNScExyajN3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jon"],"services":["service-advisor"],"problems":[]},"one_line_summary":"Customer praises service advisor Jon for exceeding expectations.","key_phrases":["went above and beyond expectations","service advisor"]},"ChdDSUhNMG9nS0VJQ0FnSURSN0xLY2x3RRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a smooth, problem-free visit with courteous staff and a reasonable wait time.","key_phrases":["no problems","courteous and helpful","wait time was reasonable"]},"ChdDSUhNMG9nS0VJQ0FnSURIb1pPSzFnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Garren"],"services":["car-purchase","vehicle-service"],"problems":[]},"one_line_summary":"Customer loves Tom Roush Mazda after a great car-buying experience with Garren Gibbs and a positive first service visit.","key_phrases":["absolutely love this dealership","wonderful and friendly environment","if I buy another car it'll definitely be from Tom Roush Mazda","first service today"]},"ChdDSUhNMG9nS0VJQ0FnSUNSanVxLTFnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy","punctuality","communication"],"entities":{"technicians":[],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer praised the professionalism, courtesy, timeliness, and thorough video explanations from Tom Roush Mazda's service team.","key_phrases":["very professional and courteous","done in a timely fashion","video and explanations were very thorough"]},"ChdDSUhNMG9nS0VJQ0FnSURDOTVuS2l3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer consistently receives friendly, respectful, and great service at Tom Roush Mazda.","key_phrases":["always friendly","respectful","great service"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSV1EwZHFMVTFFZG1aeVdXVnJhVVZyUlRkUWMyYxAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism"],"entities":{"technicians":["Freddy"],"services":["used-car-sale"],"problems":["transmission-issues","bad-battery"]},"one_line_summary":"Customer bought a used car in July 2025 and experienced transmission issues and a bad battery within 6 months, feeling deceived by the dealership.","key_phrases":["transmission issues and a bad battery","only having the car for 6 months","I feel like I got burned","Will not buy another from them"]},"Ci9DQUlRQUNvZENodHljRjlvT21KeVJIRk9RMGh0UlRSdVpscGFUV2hLVVdoYUxXYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-dealership"],"problems":[]},"one_line_summary":"Customer found Tom Roush Mazda very easy to work with as a dealer.","key_phrases":["very easy to work with","dealer easy"]},"ChZDSUhNMG9nS0VJQ0FnTUNBMjRQd2NREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":["Nathan"],"services":["service-appointment"],"problems":[]},"one_line_summary":"Customer praised service rep Nathan for being polite and thorough in his explanations.","key_phrases":["very polite","explained things throughly","Nathan service rep"]},"Ci9DQUlRQUNvZENodHljRjlvT201TE4zbEZhV0ZRYmpaemRXcE9SVzV4TVd0V1oyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Ryan","Fillip","Scott"],"services":["car-sales"],"problems":[]},"one_line_summary":"A highly experienced car buyer praises the professionalism and personal touch of Ryan, Fillip, and Scott, noting this is his family's second car purchase from Roush in six months.","key_phrases":["excellent professional account reps","very professional and personal","second car my family has purchased from Roush in 6 months","I know excellent when I see it"]},"Ci9DQUlRQUNvZENodHljRjlvT25kWmRrZDNSbGczVm5wdFpTMDNYME0yTjFSa1JGRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["punctuality","scheduling"],"entities":{"technicians":[],"services":["vehicle-service-drop-off"],"problems":["no-after-hours-drop-off-access","locked-gate-preventing-car-drop-off"]},"one_line_summary":"Customer had a fast and efficient service experience but was unable to drop off their car after hours due to a locked gate.","key_phrases":["fast and efficient","can't drop off after hours","gate was locked","no access to the dealership"]},"Ci9DQUlRQUNvZENodHljRjlvT2pReFZteG1WbVZXUWtkd1FYcHJNbmhxWDIxcFNYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Clay"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praised Clay Gasway for going above and beyond to deliver a positive experience from start to finish.","key_phrases":["went above and beyond","positive experience from beginning to end","Thanks again Clay"]},"Ci9DQUlRQUNvZENodHljRjlvT25reVpVbEtVMDVrUWpreFpuUlVNa2x0TWtGbFZtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Mike"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer highly praises salesperson Mike Spear for being knowledgeable, honest, and kind during the car-buying experience at Tom Roush Mazda.","key_phrases":["GREAT to work with","measured, knowledgeable, kind, and honest","Very much enjoyed the experience","would recommend him to anyone"]},"Ci9DQUlRQUNvZENodHljRjlvT25ab05YcEhlRUZoV2xsdVdEQXdTR3RRUm5wT05uYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","professionalism","courtesy"],"entities":{"technicians":["Freddy"],"services":["cx-5-purchase","new-car-sales"],"problems":[]},"one_line_summary":"Customer had a smooth CX-5 purchase experience with excellent service from salesperson Freddy and easy online scheduling.","key_phrases":["schedule an appointment online","Freddy D was excellent","Everyone at the dealership was helpful","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2psM1JDMXNPVWw2YXpFNGRVbGpTa3AxZG5oamEzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer consistently receives excellent service at Tom Roush Mazda and expresses gratitude.","key_phrases":["best service","Always I have the best service","Thanks a lot"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOV01YbEVTV2hwTkRKMGRrdGFZMGxZYVV4cWFrRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Jordan"],"services":["new-vehicle-inquiry"],"problems":[]},"one_line_summary":"Customer praised Jordan and the dealership's transparency throughout the inquiry process, though ultimately purchased elsewhere due to a better deal.","key_phrases":["very helpful and kind","transparent the entire way through","better deal elsewhere","did not end up purchasing"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkVmNteHNVR1F5VVVSTE1rbDZORzVaVVhSbVJuYxAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["pricing","professionalism","punctuality"],"entities":{"technicians":[],"services":["oil-change","tire-rotation"],"problems":[]},"one_line_summary":"Customer was satisfied with quick, friendly service for an oil change and tire rotation but noted the dealership pricing is a bit high.","key_phrases":["a little pricey but what else can you expect from a dealer","Good staff","didn't have to wait long","oil change/tire rotation"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWR1NYaHlhMFJZTW5aTGNUQnlTMjVMYlRnemRuYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the staff at Tom Roush Mazda for being professional and friendly.","key_phrases":["very professional and nice","staffs are very professional"]},"ChZDSUhNMG9nS0VJQ0FnSUNvdC1ESUNREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer had a smooth, positive experience and highly recommends Tom Roush Mazda.","key_phrases":["smooth customer service experience","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNOcTlTYkZ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Long-time customer praises Tom Roush Mazda for consistently impeccable, efficient, and friendly service.","key_phrases":["impeccable, efficient, and friendly service","could not think of taking our cars anywhere else","as usual"]},"ChdDSUhNMG9nS0VJTFQyYWVMdHRTVjBnRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","communication","punctuality","professionalism"],"entities":{"technicians":[],"services":["oil-change","tire-rotation","brake-inspection"],"problems":[]},"one_line_summary":"Customer had a smooth oil change and tire rotation experience, appreciated the technician's video inspection of brakes and tires, and plans to return when buying a new Mazda CX5.","key_phrases":["technician sent a video of the brakes and tire measurement","no problems","Checkout went smoothly","first dealer I will visit"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWRkxVVjVSbUozYTFvNWFHdHFTa3RUWjJwalVtYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Michael praises Tom Roush Mazda for consistently professional and courteous service.","key_phrases":["Professional & courteous as always"]},"Ci9DQUlRQUNvZENodHljRjlvT2poaGVtOUxTV2cxZVVGZk5URnBUa0ZDY0VSRU5uYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer had a very positive experience at Tom Roush Mazda.","key_phrases":["They were awesome"]},"Ci9DQUlRQUNvZENodHljRjlvT25Zd1V6VjBabGR4VHpGblZGaHRkMGRNZFRVemEwRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling","problem_resolution"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer found online scheduling easy and service was completed as promised.","key_phrases":["super easy to schedule","appointment online","completed as promised"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGQ2VTMTVRVFpGY21kTGNVSlRTVlJhWlUwd2JHYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-inspection"],"problems":[]},"one_line_summary":"Customer praises the consistently friendly staff and appreciates the video inspection feature.","key_phrases":["always friendly and helpful","love the video of each inspection","everyone is always"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGSlNucHpabXhQYUhjNFJHaGhOVUZZTFZveGRrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jon"],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises Jon in Service for being consistently thorough and friendly every visit.","key_phrases":["so awesome to work with","each and every time","very thorough and friendly"]},"ChdDSUhNMG9nS0VJQ0FnSURMOXAyeDdnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase","after-sale-service"],"problems":[]},"one_line_summary":"Customer had a great buying experience and was satisfied with the after-sale service at Tom Roush Mazda.","key_phrases":["Great buying experience","after the sale 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service"]},"Ci9DQUlRQUNvZENodHljRjlvT20xbFFtb3RUV1pZZFZoNk5WVnNhbVJtUTFSSlFYYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["responsiveness","scheduling","communication"],"entities":{"technicians":[],"services":["brake-repair","loaner-vehicle"],"problems":["urgent-brake-issue"]},"one_line_summary":"Customer was impressed by same-day availability for an urgent brake issue and the offer of a complimentary loaner car during a busy season.","key_phrases":["same day I called","urgent brake issue","complimentary loaner","busy this time of year"]},"ChZDSUhNMG9nS0VJQ0FnSUNGNF9tQVdREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","responsiveness"],"entities":{"technicians":[],"services":["dealership-services","vehicle-purchase"],"problems":[]},"one_line_summary":"A long-time customer praises Tom Roush Mazda for consistently excellent support and timely responses over many years of purchases and services.","key_phrases":["many years","always excellent support","timely response","purchase and services"]},"Ci9DQUlRQUNvZENodHljRjlvT2tFM1ZISllNWEpaU1docE5EUlNZbGxZTlRKNmVsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","courtesy","communication","professionalism"],"entities":{"technicians":["Scott"],"services":["mazda-cx5-service","loaner-car"],"problems":["vehicle-issue-requiring-extended-repair-time"]},"one_line_summary":"Customer praises the service team, especially manager Scott, for providing a loaner car while their CX-5 underwent an extended repair.","key_phrases":["excellent customer service","gave us a loaner car","kept it longer than expected","4.8 star reviews"]},"Ci9DQUlRQUNvZENodHljRjlvT25sb1YzVTJiRGwwTkhVM2RsODJZemx0WkVGVk5HYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Mike"],"services":["new-car-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"After a 10-month search, the customer found an exceptional experience at Tom Roush Mazda with sales consultant Mike Spear, praising his professionalism and the ease of the entire purchase process.","key_phrases":["go the extra mile for customers","Mike made the purchase easy","found our dealership and will be back","professionalism and care"]},"ChZDSUhNMG9nS0VJQ0FnSURBNWMyZEJBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Cara gives Tom Roush Mazda a consistent 5-star rating, praising how easy they make the experience.","key_phrases":["Always 5 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notch"]},"ChZDSUhNMG9nS0VJQ0FnSUNzdGF1Z1h3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Scott","Jon"],"services":["service-department"],"problems":[]},"one_line_summary":"A loyal two-Mazda customer praises Tom Roush Mazda's service department and its professional, pleasant service managers Scott and Jon.","key_phrases":["service department is top notch","very professional service managers","pleasant to deal with","heartedly recommend the Roush dealership"]},"Ci9DQUlRQUNvZENodHljRjlvT21obE9GOXpia0pzUWxKcmFETjRlRUZYVVd0d2MzYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","punctuality"],"entities":{"technicians":[],"services":["oil-change","filter-change","vehicle-inspection"],"problems":[]},"one_line_summary":"Customer was pleased with the quick turnaround and fair pricing for an oil and filter change plus inspection.","key_phrases":["done very quickly","very fair price","oil and filter change plus inspection"]},"Ci9DQUlRQUNvZENodHljRjlvT25OM1JuVjFVSFk1WjBKMk56RnNNbTFxYWtKZlMyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Marvin"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent car-buying experience at Tom Roush Mazda, praising salesperson Marvin for his professionalism and patience.","key_phrases":["excellent from start to finish","friendly, professional, and patient","truly cares about its customers","highly recommend Tom Roush Mazda"]},"Ci9DQUlRQUNvZENodHljRjlvT21GaFdVdFRTMlprUTJWNlVYbFpWbkY0VUdGTVJIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","professionalism","communication"],"entities":{"technicians":[],"services":["mazda-service"],"problems":[]},"one_line_summary":"Customer had an easy scheduling experience with professional, communicative staff and a comfortable waiting area.","key_phrases":["Easy to schedule","Professional friendly service personnel","Explained everything clearly","Nice area for working while you wait"]},"ChZDSUhNMG9nS0VJQ0FnSUMxLVo2aExBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the service at Tom Roush Mazda as fast, efficient, and friendly.","key_phrases":["fast efficient","friendly service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOMWNVbDFRblJqUWxjNFdUUkVSMmRZZDJWSE1rRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["auto-inspection","video-inspection-report"],"problems":[]},"one_line_summary":"Customer praises professional, fast service and appreciated receiving a video walkthrough of their car's inspection.","key_phrases":["professional and fast","made me a video of my car","what the tech was seeing","will definitely be back"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGdU1sWkpiRzVIVmpkcmRUbFFOREV6V21veGIzYxAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["problem_resolution","responsiveness","communication","professionalism"],"entities":{"technicians":[],"services":["used-car-sale"],"problems":["cylinder-5-misfire","damaged-burnt-valves","engine-compression-failure","pre-existing-mechanical-defect-at-time-of-sale"]},"one_line_summary":"A 23-year-old first-time buyer discovered a pre-existing engine valve defect in her used BMW within weeks of purchase and was left with a $5,300 repair bill after the dealer refused to help and repeatedly ignored her calls.","key_phrases":["get voicemail every day for two weeks","cylinder 5 wasn't holding compression","damaged/burnt valves I could not have possibly caused","they were going to do nothing for me"]},"ChdDSUhNMG9nS0VJQ0FnTURJNGNfNV93RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had an overwhelmingly positive experience and praised the professionalism and friendliness of the staff.","key_phrases":["every one was professional","very nice","give him 10 stars if I could"]},"ChdDSUhNMG9nS0VOcXRqNWVHMk5meXBRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","courtesy"],"entities":{"technicians":[],"services":["appointment-scheduling"],"problems":[]},"one_line_summary":"Customer praised how easy it was to schedule a same-day appointment and highlighted the friendliness of the staff.","key_phrases":["Easy to set an appointment same day","Friendliest people"]},"Ci9DQUlRQUNvZENodHljRjlvT2xjMGNYVkNRbEZzUjJRNVVsaGFNMTlMV25SRExYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","communication","professionalism"],"entities":{"technicians":["Scott"],"services":["parts-ordering","mirror-motor-replacement"],"problems":["faulty-mirror-motors"]},"one_line_summary":"Customer praises service advisor Scott for swiftly ordering mirror motors and calling back the very next day to confirm next-day-air arrival.","key_phrases":["great service advisor","ordered the mirror motors","called me back the very next day","next day air"]},"ChdDSUhNMG9nS0VJQ0FnSUNvcS1uTGpBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","pricing","communication","problem_resolution"],"entities":{"technicians":["Scott"],"services":["battery-replacement"],"problems":["battery-replacement-needed"]},"one_line_summary":"Scott accurately estimated a one-hour battery replacement, which came with an excellent warranty and was completed free of charge as promised.","key_phrases":["told me it would take 1 hour. It took 1 hour","seriously good warranty","full replacement was free of cost","Promises & warranty fulfilled"]},"Ci9DQUlRQUNvZENodHljRjlvT25Nd2EwRnFaVWMzUlZaeFF5MWhYMGhoYURsclIwRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jon"],"services":["service-department"],"problems":[]},"one_line_summary":"Customer enthusiastically praises Jon in the Service Department.","key_phrases":["Jon is great","Service Department"]},"Ci9DQUlRQUNvZENodHljRjlvT2psdFgzZFVTa2xxVjIxR2JuVmlSRmw2YW5SMk5VRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","problem_resolution","professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Jon"],"services":["key-replacement","key-fob-repair"],"problems":["malfunctioning-key-fob","broken-key-fob-pins"]},"one_line_summary":"Service advisor Jon went above and beyond by repairing a broken key fob instead of selling a $500 replacement, earning a loyal customer who employs 70 people.","key_phrases":["Integrity such as this is rare in today's world","Jon putting the customer first","fob worked perfectly","culture that has been established at Tom Roush Mazda"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCR00zQlNTakpYWDFkb2VESm5lSEZsWVdOa1pWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":["Marvin"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"A couple had a fantastic car-buying experience at Tom Roush Mazda, praising salesperson Marvin for going above and beyond to help them find the right vehicle.","key_phrases":["fantastic experience","very responsive and helpful","went above and beyond","would definitely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT25kTFkzZEdSR05aTm01a1JFRk9ZV0owWkd0ck1WRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Marvin"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and easy car-buying experience thanks to salesperson Marvin and highly recommends Tom Roush Mazda.","key_phrases":["incredibly helpful","easy and painless","definitely recommend","working with Marvin"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwaVlYWnRlakZtWTA1WGVHTXdaRmQyVTBOS1IzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","technical_knowledge"],"entities":{"technicians":["Jon"],"services":["vehicle-maintenance"],"problems":[]},"one_line_summary":"Customer praises Jon Shreve and the team for consistently keeping them informed and providing honest assessments of their vehicle's needs.","key_phrases":["always do a great job","kept informed about my vehicle","very honest with what my vehicle truly needs"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwNWFYTjJTbk16U1ZodWRrNVNkbWd6V0ZaNmExRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Mike"],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer had an excellent service experience and praised staff member Mike.","key_phrases":["Excellent service and experience","Mike was great to work with","5-star experience"]},"ChdDSUhNMG9nS0VJQ0FnSURBc2NhZjRBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["responsiveness"],"entities":{"technicians":["Tarek"],"services":["new-car-delivery","mazda3-purchase"],"problems":[]},"one_line_summary":"Customer thanks Tarek for expediting the delivery of their 2016 Mazda3.","key_phrases":["thank you for expediting our delivery","2016 Mazda3","great weekend"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGZmR6UnlPSGh6TlZFMk5qWlhVVXQwYTBzMGFWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Marvin","Fillip"],"services":["car-purchase","extended-warranty"],"problems":[]},"one_line_summary":"Customer had a great, pressure-free car buying experience with helpful staff Marvin and Fillip, and was impressed with extended warranty options.","key_phrases":["great car buying experience","no pushy sales","so helpful and friendly","impressed with the extended warranties"]},"ChZDSUhNMG9nS0VJQ0FnSUNhaGFqME1BEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Scott"],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises Scott Bumgarner for ensuring excellent service and confirms they will return.","key_phrases":["great service","excellent service","Scott Bumgarner assures","we will return"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0YWFtRXdZWFJzVDJ0SU1FTTBSME4wZVdaaVMxRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Scott"],"services":["service-desk"],"problems":[]},"one_line_summary":"Customer had a positive experience with Scott at the service desk, praising his helpfulness and friendliness.","key_phrases":["very helpful and friendly","Scott at the service desk"]},"Ci9DQUlRQUNvZENodHljRjlvT2pVNWMyUm5laTFwZW1ObFJVSklla3RyTmpsQkxWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised the friendly staff and quick service at Tom Roush Mazda.","key_phrases":["Great people","fast service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsdWRVYzBTa0p1Y0ZKcmJIbHBWRkZpWlhGUFZIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Lee"],"services":["suv-sales"],"problems":[]},"one_line_summary":"Customer highly recommends Tom Roush Mazda after salesman Lee expertly matched them with the perfect SUV in a no-pressure, friendly environment.","key_phrases":["No pressure sales","outstanding customer service","picked the perfect SUV for my partner's needs","absolutely great"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOb2JuVnZOQzFCVFVkT1gwaDJOazQxTm1OalRWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience praising the friendliness and helpfulness of the staff.","key_phrases":["everyone was so nice","very helpful"]},"Ci9DQUlRQUNvZENodHljRjlvT214bWVGVk5kSGN4UTNkbE5VVmtVMWd0YTFGR1ZtYxAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":[],"services":["auto-repair"],"problems":["expensive-repair"]},"one_line_summary":"Customer notes an expensive repair but praises the service department's handling and communication.","key_phrases":["expensive fix","service dept personnel handled it well","communication was awesome"]},"ChdDSUhNMG9nS0VKbW1pX2ZiMkllczVBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["service-department"],"problems":[]},"one_line_summary":"Customer praises the service department as excellent.","key_phrases":["Service department has been excellent"]},"ChdDSUhNMG9nS0VJQ0FnSUNGMWU2ei13RRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["cleanliness","responsiveness"],"entities":{"technicians":[],"services":["vehicle-service","interior-cleaning"],"problems":["dirty-rear-window-interior"]},"one_line_summary":"Customer appreciated that their specific request to clean the inside of the rear window was fulfilled during their service visit.","key_phrases":["inside of the rear window to be cleaned","It was done and I appreciate the effort","didn't need a full car wash"]},"Ci9DQUlRQUNvZENodHljRjlvT2podVFUUkpjV2x5Y2pSdVgyWjZWakZFV0hORWJsRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["scheduled-maintenance"],"problems":[]},"one_line_summary":"Customer had a seamless scheduled maintenance experience on their CX9 and praised both the service and staff.","key_phrases":["scheduled maintenance on my CX9","went perfectly","service was great","staff were great"]},"Ci9DQUlRQUNvZENodHljRjlvT25SMU4wcEtSRUUyT0ZSVE5HRmFUMXBGVDBaWE1YYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Brent"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and enjoyable car-buying experience with salesperson Brent and would return for a future purchase.","key_phrases":["a pleasure to work with","easy, efficient, and comfortable","very happy with our purchase","would consider buying from them again"]},"Ci9DQUlRQUNvZENodHljRjlvT2tzdFVVNXFVQzF1VTNsVU1GbERZV2xpTFdsMlIwRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","courtesy"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer had a quick and courteous service experience at Tom Roush Mazda.","key_phrases":["Quick and courteous service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoa0xWSkJibFpHTjFONU5tVkZkbVpxUW1WcmFGRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Mike"],"services":["car-purchase"],"problems":[]},"one_line_summary":"First-time car buyer praises Mike Spear for being knowledgeable, helpful, and pressure-free throughout the purchase process.","key_phrases":["not pushy at all","took the time to answer all my questions","first time buying a car","Super helpful, knowledgeable"]},"ChZDSUhNMG9nS0VJQ0FnSUNiazhMUkVREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":["Jon"],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised Jon for being helpful and thorough in answering all their questions during a great service visit.","key_phrases":["service was great","very helpful","took the time to answer all of my questions"]},"ChdDSUhNMG9nS0VJQ0FnSUNCaU9IR19BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Brent"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer purchased their second car through salesperson Brent and speaks highly of him.","key_phrases":["second car I've purchased through Brent","He is truly a gem"]},"Ci9DQUlRQUNvZENodHljRjlvT25GaWFWUkRaRWRpUVhneVQzTjVWR05yT1RCbVYyYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","problem_resolution","courtesy"],"entities":{"technicians":["Mike"],"services":["new-car-purchase","vehicle-walkthrough"],"problems":["crease-in-the-seal-under-window"]},"one_line_summary":"Mike provided an exceptional, pressure-free car buying experience and resolved a window seal issue before the customer left.","key_phrases":["never pushy and very easy to work with","super helpful and knowledgeable every time","walk me through all the new things/buttons","made sure to make that right before I even left"]},"ChZDSUhNMG9nS0VJQ0FnSURoam9qbEd3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer had another consistently positive service experience at Tom Roush Mazda.","key_phrases":["solid service experience","always a pleasure","another solid"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkb1oxaFpPRWRUY25wNGQxQnlSMFJZYzNaeE1FRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Mike"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer Hannah had a stress-free and enjoyable new Mazda purchase experience thanks to salesperson Mike.","key_phrases":["easy and stress free experience","eased my mind","made car buying an enjoyable weekend trip","thank you a thousand times over"]},"ChdDSUhNMG9nS0VJQ0FnSURfalk3QTRnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Nathan"],"services":[],"problems":[]},"one_line_summary":"Customer praises Nathan for his high energy, professionalism, and personable approach.","key_phrases":["Nathan is amazing","High energy","professional yet personable approach"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsMmIybFpOSEZhYW1waGVrRjJVMWMzUjBGVk5rRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda's service team for being professional, friendly, and courteous.","key_phrases":["professional, friendly and courteous","service team"]},"Ci9DQUlRQUNvZENodHljRjlvT21oclRGUXpNMk42T1hGdWRYaG1aWGQyT0hCZlJYYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":["Jordan"],"services":["vehicle-pickup"],"problems":[]},"one_line_summary":"Customer had a smooth and efficient vehicle pickup experience working with Jordan.","key_phrases":["Jordan was great to work with","very smooth and efficient","pick up process"]},"Ci9DQUlRQUNvZENodHljRjlvT21oeWQyRm9WVUZYUVdsaFltMVdPWEZCTUhSSVkwRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy","technical_knowledge"],"entities":{"technicians":["Eric"],"services":["vehicle-purchase"],"problems":["unique-buying-situation","potential-trust-concerns"]},"one_line_summary":"After 50+ years of buying vehicles, the customer calls this their best experience, praising Eric and the entire staff for transparency, honesty, and treating them well in a vulnerable situation.","key_phrases":["best experience in 50 some years of buying vehicles","high maintenance but Eric accommodated us","trust could be taken advantage of and it wasn't","This dealership is authentic"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5WlZsRXhiWEZKU1VwTFdGZHNaV2RHTmxsVFkzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Ryan"],"services":["new-car-sales","mazda-skyactiv-turbo"],"problems":[]},"one_line_summary":"Customer praises sales rep Ryan Ott for making the switch from Cadillac to Mazda easy and is thrilled with the SkyActiv turbo vehicle.","key_phrases":["easy switch from Cadillac to Mazda","peppy fuel efficient SkyActiv turbo","top notch service","take good care of you"]},"Ci9DQUlRQUNvZENodHljRjlvT2taWE1FRXdkRnBZYjJGcVRsVXhWWFZGVFhOeVltYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","pricing","communication"],"entities":{"technicians":[],"services":["trade-in","warranty"],"problems":[]},"one_line_summary":"Customer praises the dealership for a fair trade-in offer, helpful warranty guidance, and a pressure-free sales experience.","key_phrases":["Professional. Thorough. Dependable.","fair price for a trade in","find the warranty that I wanted","without being pushy"]},"Ci9DQUlRQUNvZENodHljRjlvT25RM2FrNVBkWGRpVTNWdGNVSTBaMDFGUVRoV1dsRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["vehicle-inspection"],"problems":[]},"one_line_summary":"Customer praised the clear and consistent communication received throughout the vehicle inspection process.","key_phrases":["Great communication throughout the process","inspection findings and recommendations"]},"Ci9DQUlRQUNvZENodHljRjlvT2xjNE9HdDZaWEJFZDNBeE9GZEZhRXRyVjNSVlRGRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Marvin"],"services":["new-car-purchase","cx-5"],"problems":[]},"one_line_summary":"Customer had a positive experience purchasing a new CX-5 with the help of salesman Marvin after 12 years and 162,000 miles on their previous one.","key_phrases":["good experience purchasing a new CX-5","driving the previous one for 12 years and 162,000 miles","Marvin helped us find the car we needed"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3bDZ5XzBBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Jim has consistently been satisfied with Tom Roush Mazda's straightforward and reliable service.","key_phrases":["straightforward to work with","always been satisfied","their service"]},"ChZDSUhNMG9nS0VJQ0FnSUNiM0lEblRBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["oil-change","car-wash"],"problems":[]},"one_line_summary":"Customer praised friendly staff, early completion of oil change, and a complimentary car wash.","key_phrases":["staff was friendly","finished before estimated time","free car wash","oil change"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5M1dWUk5kVGxsWTJkc1p6UlJNbTF5ZUZCUlpGRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":[],"services":["vehicle-financing","new-car-sales"],"problems":[]},"one_line_summary":"Customer was pleased with the personable sales reps and a favorable financing rate from Mazda.","key_phrases":["very nice and personable","good financing rate","Mazda came through"]},"ChdDSUhNMG9nS0VJQ0FnSUNoNzd1Y2h3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises the staff, efficient buying process, and quality of the car purchased at Tom Roush Mazda.","key_phrases":["Great staff","efficient process","perfect, reliable car"]},"Ci9DQUlRQUNvZENodHljRjlvT25odldsRTJSV2M1Y0d4Zk5uWkZaRVJwWTJoUVVIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Jon","Jason"],"services":["vehicle-inspection","service-visit"],"problems":[]},"one_line_summary":"Customer praises service advisor Jon and mechanic Jason for their communication, thoroughness, and trustworthiness during a service visit.","key_phrases":["very helpful and friendly at the service desk","communicated with me via about updates along the way","thorough in the inspection and shared a video","people I could trust"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKRlEwdEhjMkpZZDJGaU4wdFhibkZzZVcxTU9XYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Mike"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a pressure-free, pleasant buying experience with salesman Mike, who efficiently found the right vehicle and answered all questions thoroughly.","key_phrases":["pressure-free and pleasant","quickly helped find a vehicle","thorough in answering our questions","will definitely look at reaching out to them again"]},"Ci9DQUlRQUNvZENodHljRjlvT21rM01sOXpPVEYwU0dKYVR6TktVREJ4YkhKc1MxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Fillip"],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Fillip for being knowledgeable and accommodating, resulting in a satisfying new car purchase.","key_phrases":["incredibly helpful, knowledgeable","always willing to accommodate our needs","We would recommend him to anyone","very satisfied with our new car"]},"Ci9DQUlRQUNvZENodHljRjlvT2tad2EyTjFjbnBGY0V0NU1VOXliM0JTVTBwbFJVRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":["poor-treatment-during-credit-denial","customer-felt-disrespected-during-car-buying-process"]},"one_line_summary":"Customer recounts being treated poorly during a car purchase attempt years ago due to credit issues and says they have never forgiven the dealership.","key_phrases":["treated me like garbage","shunned me and said my credit wasn't good enough","I never forgave and I will never forget","puny little lot"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSVlRYcDNNMkpxWVZKblMwbEtaR3d4U0dSclVVRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Marvin"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"A repeat Mazda buyer praises salesperson Marvin for his patience, kindness, and above-and-beyond service including a home garage visit.","key_phrases":["second Mazda purchase from Tom Roush","Marvin took great care of us","rode with us to our home garage to make sure it would fit","Stellar customer service"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSVGMxVllRM016YWtOUU5VWjVlbXROVkZKeVNuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Marvin"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a great first-time Mazda buying experience thanks to salesperson Marvin.","key_phrases":["Marvin was awesome","helping me find and purchase my first Mazda","I love my new car","can't thank him enough"]},"Ci9DQUlRQUNvZENodHljRjlvT2tadGJXMWxXazR3Wm5CU2NFaGxhMmcyZFhjMU5tYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","problem_resolution","cleanliness"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer consistently receives friendly, reliable service and appreciates the comfortable waiting area at Tom Roush Mazda.","key_phrases":["always very friendly","done well as promised","waiting area is very comfortable"]},"ChdDSUhNMG9nS0VJQ0FnSUMtMGNPenJBRRAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["courtesy","pricing","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["vehicle-diagnosis","auto-repair"],"problems":["unspecified-mechanical-issue-on-1992-mazda-miata"]},"one_line_summary":"Customer praised cordial and honest staff but found the diagnosis fee and repair costs steep, though satisfied that his 1992 Miata was successfully repaired.","key_phrases":["very cordial staff","$175 charge to diagnose","difficult to swallow","back on the road"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGdE9HZHdiMkpRWWxBNFFVOUpZblJXUVc5b2JXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","responsiveness","pricing"],"entities":{"technicians":["Jordan"],"services":["car-purchase","after-sale-support"],"problems":[]},"one_line_summary":"Customer had a smooth car buying experience at Tom Roush Mazda, praising Jordan and the team for helpfulness, a good deal, and responsive after-sale support.","key_phrases":["making my car buying experience so smooth","Jordan was so helpful","helped me bag a good deal","best in Indy for sure"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4NFprSnBWMmxwY1VOcFVUbFJXVFpKYzFCNFkzYxAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["oil-change"],"problems":[]},"one_line_summary":"Customer was pleased with a quick oil change and appreciated the video inspection and staff.","key_phrases":["done quickly","like the video and the staff","oil change"]},"ChdDSUhNMG9nS0VJQ0FnSURIc0lEYzNnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":["Scott"],"services":["oil-change","vehicle-inspection-video"],"problems":[]},"one_line_summary":"Customer praises fast service, video inspection, and outstanding technician Scott.","key_phrases":["Pit Stop FAST","got right in","video of it provided","Scott is super"]},"Ci9DQUlRQUNvZENodHljRjlvT2tReFdURmFSRGRJZFdkQ1RqQkthWGRQTjBGVGVrRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the staff at Tom Roush Mazda for being knowledgeable, friendly, courteous, and very professional.","key_phrases":["knowledgeable friendly and courteous staff","Very Professional","excellent staff"]},"ChdDSUhNMG9nS0VJQ0FnTUNJb2ZHMjBBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Ryan"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a great experience with sales representative Ryan Ott at Tom Roush Mazda.","key_phrases":["Great experience","sales representative Ryan Ott"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxV2Rrd3paMnB3YjFaMmIyRTVSM281U21oeFZFRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","communication","cleanliness","pricing"],"entities":{"technicians":["Mike","Brian","Chris","Aj"],"services":["vehicle-purchase","car-buying-consultation"],"problems":[]},"one_line_summary":"Customer had an exceptional, stress-free car-buying experience at Tom Roush Mazda, praising the professional and patient team of Mike, Brian, Chris, and GM AJ.","key_phrases":["exceptional experience from start to finish","never pushy","smooth and transparent with no surprises","go above and beyond"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3Z0xPTkFnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Larry"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Larry for being helpful, understanding, and giving them space to make a decision on their daughter's first car.","key_phrases":["amazing guy very helpful","understood our needs","gave us the room and time to consider our options","great experience"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwT2NVeExTRFZIU0RoaVJtOWhaazVmTXpGS1NWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":["Scott"],"services":["auto-service"],"problems":[]},"one_line_summary":"A first-time customer had a great experience at Tom Roush Mazda, praising the well-maintained facility and Service Advisor Scott.","key_phrases":["This place is amazing","Very well maintained","Scott was wonderful to work with","such a great experience"]},"Ci9DQUlRQUNvZENodHljRjlvT2xFMGJFOHlla2xqU1VGZmJuVTRkWGxtTkcwNVEzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Marvin"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer is very pleased with their new Mazda purchase, crediting Marvin for making the process easy and smooth.","key_phrases":["Marvin helped me picked out my Mazda","very pleased with my purchase","how easy marvin made the purchase happen"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4T2JVSkxObGw0TFhReGRFaHJZbk5LTTFCU04yYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","scheduling"],"entities":{"technicians":[],"services":["service-appointment"],"problems":[]},"one_line_summary":"Customer was impressed by the fast-moving service line and great customer service despite the busy appointment day.","key_phrases":["Amazing customer service","packed when I went in","line moved quickly","service was great"]},"ChZDSUhNMG9nS0VJQ0FnSUNkNE1hS1RBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Freddie"],"services":["cx-5-lease","vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises salesman Freddie and the entire Tom Roush team for an outstanding 2025 CX-5 lease experience.","key_phrases":["purchase experience was outstanding","knowledgeable, offered alternatives","easy and enjoyable","Freddie and all at Tom Roush, THANK YOU"]},"ChZDSUhNMG9nS0VJQ0FnSUNld3RXQWVnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised the friendly staff, comfortable work area while waiting, and quick service.","key_phrases":["Everyone is friendly","nice area for me to work while I'm waiting","service was quick"]},"Ci9DQUlRQUNvZENodHljRjlvT21JeWN6WkhRa3RDUlZFMmJISk9NMkpmZVdzeFNYYxAB":{"sentiment":"negative","sentiment_score":-0.78,"aspects_mentioned":["problem_resolution","technical_knowledge","pricing","responsiveness","communication"],"entities":{"technicians":[],"services":["cmu-replacement","oil-change","navigation-lawsuit-repair"],"problems":["faulty-cmu","failed-navigation-update","oil-leak-after-oil-change","faulty-sim-card"]},"one_line_summary":"Customer had a CMU replaced under a class action lawsuit but left with an unresolved navigation issue, an unexpected $400 SIM card charge, and an oil leak attributed to a botched oil change.","key_phrases":["not fixed after CMU replacement","$400 to replace faulty SIM card","leaking and covered in oil","drain plug or oil filter … both!?"]},"ChdDSUhNMG9nS0VJQ0FnSURWN2FpSnlnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised the service for being both quick and thorough.","key_phrases":["quick and efficient service","but also thorough"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSc05sTjRla2N3TTBSb2FHOVVaVm90YmtGQ1dtYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":["Lee"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer purchased their second Mazda from Lee, praising the relaxed atmosphere and fair pricing that stands out from other dealerships.","key_phrases":["second Mazda from Lee","relaxed atmosphere","good and fair price","experience was great as always"]},"Ci9DQUlRQUNvZENodHljRjlvT21oWFRqWjJSVXRsVkRZd1FrVnplbWcwVWtOT2NVRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises the helpful staff who made buying a new Mazda for his daughter a smooth and pleasant experience.","key_phrases":["very helpful in getting my daughter her new Mazda","Great help getting everything all set up","completing the sale","makes me want to look at Tom Roush for my next car"]},"ChZDSUhNMG9nS0VJQ0FnSUR5dUpLcFlnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Becky"],"services":["used-car-sale","financing"],"problems":[]},"one_line_summary":"Customer and his wife are thrilled with their 2021 CX30 purchase and praise both the sales rep Becky and the finance department for a smooth, enjoyable experience.","key_phrases":["love our new 2021 CX30","Becky in sales was great","Finance department was thorough and fast","dealer to buy it from in Indy"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5Uk5VUnZlRTUzZDFwRGNEVktjR2hrZUd4SlJrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","problem_resolution","communication","professionalism"],"entities":{"technicians":["Mike"],"services":["used-car-purchase","vehicle-wrap-coordination"],"problems":[]},"one_line_summary":"Customer praises salesman Mike for going above and beyond to help purchase a Mini Cooper S and coordinate a custom vehicle wrap.","key_phrases":["went above and beyond with the customer service","coordinated the entire process","specific requirements and custom requests","could not recommend highly enough"]},"ChZDSUhNMG9nS0VJQ0FnSUNxc3FubldREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":["Scott"],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer consistently has great experiences at Tom Roush service center, praising advisor Scott's professionalism and the car's cleanliness upon return.","key_phrases":["always a great experience","friendly and professional","sparkling clean when I got it back"]},"Ci9DQUlRQUNvZENodHljRjlvT25wd2IzVlJXWGRUWWxVM2JscHJjV2RtYjJrNVdGRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","professionalism","courtesy"],"entities":{"technicians":["Jordan"],"services":["new-car-sales","cx-5-purchase","vehicle-feature-orientation"],"problems":[]},"one_line_summary":"Cindy and Bob had an outstanding, pressure-free experience buying a Mazda CX-5 with attentive follow-up from sales associate Jordan and the GM.","key_phrases":["not at all pushy","GM sent us an email answering the questions","Jordan got in the car with me and went over them again","honest, open"]},"ChZDSUhNMG9nS0VJQ0FnSURBa29PaERnEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":[],"services":["regular-service","multi-point-inspection"],"problems":[]},"one_line_summary":"Customer appreciated the video inspection updates sent during routine service on their 2023 CX-5.","key_phrases":["regular service on my 2023 CX-5","videos they send me showing the state of my breaks/tires","specially enjoy"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1MFYyVlBPV0Y2UTFOR1FtWm5URTlOWW5CaWNsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Fillip","Skylar"],"services":["new-car-purchase","cx-5-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and knowledgeable car-buying experience with Fillip and Skylar when purchasing a new CX-5.","key_phrases":["great to work with","very knowledgeable","smooth transaction","recommend buying a Mazda at Tom Roush"]},"Ci9DQUlRQUNvZENodHljRjlvT21OTGFGTnlYMWx6WjBwR1FVMU9YemcwY1ZReFlVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["vehicle-service","car-purchase"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for a seamless buying process and transparent service experience with video updates during service.","key_phrases":["Love this service center","getting a video of the service area","buying process was painless and seamless","so is the service"]},"Ci9DQUlRQUNvZENodHljRjlvT21zemRrUmFiRVk1YmxCS1V6SmlOVUZHVUhNMlpGRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Marvin"],"services":["new-car-sales","test-drive","inventory-consultation"],"problems":[]},"one_line_summary":"Customer praises salesman Marvin for his professionalism, patience, knowledge, and excellent communication throughout the car-buying process.","key_phrases":["incredibly professional and patient","knowledgeable about the different models and features","excellent with communicating when new inventory came in","never making me feel pressured"]},"Ci9DQUlRQUNvZENodHljRjlvT2xjMFozUTFkV1pFZVZSMlUxRndNRkZNUTJvNFNrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["routine-maintenance","vehicle-inspection"],"problems":[]},"one_line_summary":"A loyal repeat customer who has purchased three Mazdas praises the service department for excellent communication, including post-inspection videos, and consistent customer satisfaction.","key_phrases":["💯 Customer Satisfaction","send me a video after the inspection","explained all that is needed","purchased 3 Mazda's here"]},"Ci9DQUlRQUNvZENodHljRjlvT2pORkxUSjFVV1ZFTTBOblprMUNMVmxYVlhCaWJYYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer consistently receives great service at Tom Roush Mazda.","key_phrases":["Always great service"]},"ChdDSUhNMG9nS0VJQ0FnSURJM3UtazZBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling","punctuality","communication"],"entities":{"technicians":[],"services":["oil-change-service"],"problems":[]},"one_line_summary":"Customer found scheduling easy, service quick, and the video walkthrough helpful.","key_phrases":["easy to schedule","quick service","video is helpful"]},"ChZDSUhNMG9nS0VJQ0FnSUNnLXZMc0VnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","punctuality","communication","problem_resolution"],"entities":{"technicians":["Ike"],"services":["used-car-purchase","parts-ordering","auto-repair","service-department"],"problems":["minor-trim-parts-needed"]},"one_line_summary":"A long-term customer praises Tom Roush Mazda across a decade of positive experiences, highlighting exceptional service, family-like treatment, and prompt parts and repair work.","key_phrases":["Tom Roush treats us as one of their family","one of the best car buying experiences I have ever had","Ike made me feel so welcome","Work performed for me was done promptly"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWd1VuSkljVEpIZWtKZlMxZGZTMUpOWmtoelYxRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Mike"],"services":["new-car-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had a seamless, pressure-free car buying experience and praised the sales and finance teams.","key_phrases":["pressure free and the way car buying should be","seamless","Five stars across the board from sales to the finance office","too easy to drive off in my beautiful new ride"]},"ChdDSUhNMG9nS0VJQ0FnSURyanNmVHl3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer had a great first service experience with the car completed on time as promised.","key_phrases":["great first experience","done on time as promised","hit all expectations","see you all again"]},"Ci9DQUlRQUNvZENodHljRjlvT25OalJYWk9XRXBvTFVnek5YTkdUWGN4UTBSMlJuYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Mike","Filip"],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer praised Mike and Filip for top-notch customer service at Tom Roush Mazda.","key_phrases":["Top notch customer service","Mike and Filip"]},"ChdDSUhNMG9nS0VQN25sUEhEcl9PcHlnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Fillip"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer praises salesperson Fillip Beyl for his knowledge, professionalism, and stress-free approach in helping purchase a 2022 Honda Civic Sport.","key_phrases":["went above and beyond","knowledgeable, patient, and genuinely dedicated","smooth and stress-free","highly recommend both Fillip and Tom Roush Mazda"]},"Ci9DQUlRQUNvZENodHljRjlvT21VelMySjFNbTVMVjAwMlNEaDZRMDh0UzNkVVFuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","responsiveness","technical_knowledge"],"entities":{"technicians":["Jon"],"services":["vehicle-maintenance","auto-repair"],"problems":["maintaining-older-2006-mazda-vehicle"]},"one_line_summary":"Customer praises Jon Shreve for timely, professional communication and excellent upkeep of their 2006 Mazda.","key_phrases":["absolutely fantastic to work with","Feedback is timely and professional","keep it running like it's brand new","2006 Mazda"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1eWJIRlJZVzFSWVhoNVlVUTVhVjl3Wm1zNE9GRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["customer-service"],"problems":[]},"one_line_summary":"Reviewer consistently finds the customer service at Tom Roush Mazda to be friendly and timely.","key_phrases":["always friendly","timely","customer service"]},"ChdDSUhNMG9nS0VOV1JfZl9DNXFQbjF3RRAB":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":["technical_knowledge","communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":["auto-service","parts"],"problems":["poor-communication-from-service-staff","short-staffing","lack-of-status-updates"]},"one_line_summary":"Customer praises technical performance and parts staff but criticizes deteriorating communication and apparent short-staffing on the service side.","key_phrases":["customer service is deteriorating","short staffed and always in a rush","not having time to communicate","parts people are great"]},"ChdDSUhNMG9nS0VPaVY2N0dkZ1o2YjFRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","responsiveness"],"entities":{"technicians":["Marvin","Chris"],"services":["new-car-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had an excellent car-buying experience, praising Marvin and Chris for their helpfulness and willingness to stay late to complete financing.","key_phrases":["huge help the whole way through","had the car I wanted up front and ready to go","stayed late to make sure the finance work was done","would highly recommend Marvin and Chris"]},"ChZDSUhNMG9nS0VKM0lpSlhnNDV1cFZREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised the service as superb, efficient, and professional.","key_phrases":["superb efficient professional service","efficient","professional service"]},"ChZDSUhNMG9nS0VMS2FxZl83ck9tTEt3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Mike"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises sales person Mike S for being helpful, patient, and making the new Mazda purchase process easy.","key_phrases":["quick to answer and patient","made the process easy","fun to work with","would definitely recommend"]},"ChZDSUhNMG9nS0VKXzR4Nk82XzkzNFBREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Filip"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great, quick, and easy car-buying experience thanks to Filip.","key_phrases":["great experience","made the process quick and easy","would recommend"]},"ChZDSUhNMG9nS0VQUGF1YlBtMmIzellREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","pricing","courtesy","communication"],"entities":{"technicians":["Mike","Skylar","Chris"],"services":["new-vehicle-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Donna and her husband had an outstanding car-buying experience purchasing a Mazda CX-90, praising the sales and finance team for being pressure-free, knowledgeable, and friendly.","key_phrases":["never felt hassled or pressured into buying","felt like we were among friends","tops them all","would give them a 10-star rating"]},"ChZDSUhNMG9nS0VQTGh3YTdKb04yWVhBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","punctuality","communication"],"entities":{"technicians":[],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer praised the courteous staff, on-time completion, and appreciated the video inspection from the shop.","key_phrases":["Courtesy staff","finished when promised","liked the video from the shop"]},"ChZDSUhNMG9nS0VPaUktNl90OWNYS1VREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Skip"],"services":["phone-setup","customer-service"],"problems":["phone-setup-in-vehicle"]},"one_line_summary":"A customer's father was highly impressed by Skip's helpfulness in setting up his phone in his car.","key_phrases":["most helpful person he's met this year","helping him set up his phone in his car","making our summer much easier","service team was very helpful"]},"ChZDSUhNMG9nS0VJQ0FnSURQemRyelZREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Brent"],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience at Tom Roush Mazda and highly recommends Brent for his tremendous help.","key_phrases":["great experience","Brent helped tremendously","Highly recommend"]},"ChZDSUhNMG9nS0VNT0Exc2lrajVYQlFBEAE":{"sentiment":"negative","sentiment_score":-0.72,"aspects_mentioned":["communication","scheduling","pricing","professionalism"],"entities":{"technicians":[],"services":["infotainment-software-update","warranty-diagnostic"],"problems":["mazda-infotainment-settlement-software-update","undisclosed-diagnostic-fee","lack-of-transparency-about-potential-charges"]},"one_line_summary":"Customer was not informed of a potential $175 diagnostic fee before arriving for a warranty-covered infotainment software update appointment, leading to disappointment over lack of transparency.","key_phrases":["fully covered and I wouldn't have to pay anything out of pocket","never mentioned during the phone call","felt misleading and frustrating","Customers deserve full transparency up front"]},"ChZDSUhNMG9nS0VNbUx2NXU2OHRYbGZREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","technical_knowledge"],"entities":{"technicians":["Filip","Mike"],"services":["mazda-cx-90-purchase","new-car-sales"],"problems":[]},"one_line_summary":"Customer had a smooth and informative Mazda CX-90 purchase experience thanks to Filip and Mike's prompt communication and thorough feature explanation.","key_phrases":["made the process smooth","prompt in replying to our queries","explaining the features and other aspects of the car","Highly recommend working with them"]},"ChZDSUhNMG9nS0VONnAyOW53eklMOGVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Mike"],"services":["mazda-cx-5-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent experience purchasing a Mazda CX-5 and credits Mike Spear for outstanding service.","key_phrases":["customer service was excellent","love my new car","bought a Mazda CX-5","Thanks Mike Spear"]},"ChdDSUhNMG9nS0VJQ0FnSUQydXB5SnBnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Scott"],"services":["service-visit"],"problems":[]},"one_line_summary":"Customer had an excellent service visit experience and praised Scott as a great service manager.","key_phrases":["Excellent experience","great service manager","service visit"]},"ChdDSUhNMG9nS0VJLXVtdExhdTRPNXJRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Ike","Dylan"],"services":["parts-department"],"problems":[]},"one_line_summary":"Customer praises parts department staff Ike and Dylan for their expertise and world-class service in identifying and fulfilling his needs.","key_phrases":["world class service","helping me figure out what I needed","shoutout to the parts department"]},"ChZDSUhNMG9nS0VJQ0FnSUNyNDVpUE9REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","communication","professionalism"],"entities":{"technicians":["Ryan"],"services":["suv-purchase","vehicle-features-walkthrough"],"problems":[]},"one_line_summary":"Customer praises Ryan Ott for his patience, product knowledge, and thorough post-purchase feature walkthrough during an SUV purchase.","key_phrases":["amazing and patient","very knowledgeable about each suv","spent a lot of time with us","great experience with the sales manager"]},"ChdDSUhNMG9nS0VMeWVwOVBvdkx2aTJRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","professionalism","pricing"],"entities":{"technicians":["Marvin"],"services":["car-purchase","new-car-sales"],"problems":[]},"one_line_summary":"The customer and her husband had an outstanding dealership experience purchasing a car with the help of a courteous and patient salesman named Marvin and a helpful manager who secured them a great deal.","key_phrases":["best dealership experience we've ever had","so nice and patient","answered our questions with ease","went above and beyond to help us secure a great deal"]},"ChdDSUhNMG9nS0VOTDMyX2lEaUlfa29nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy"],"entities":{"technicians":["Ryan","Jeff"],"services":["car-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"A repeat customer praises the smooth, pressure-free car buying experience with knowledgeable sales and finance staff over 10+ years.","key_phrases":["super easy to work with","extremely knowledgeable about the car and features","no hard selling","third from them over 10+ years"]},"ChZDSUhNMG9nS0VJYjc2cFdWbzhTc0ZREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-tuning","suspension-service"],"problems":["jerky-steering","stiff-rear-suspension","throttle-response-issues"]},"one_line_summary":"Customer reports noticeable improvements in throttle response, rear suspension softness, and steering feel after service, resulting in a more comfortable ride.","key_phrases":["throttle response improved","rear suspension jounce softer","steering response not jerky","more comfortable ride"]},"ChdDSUhNMG9nS0VNeXY4dEs5MWFfYXhRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Garen"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Bryan had a great first car-buying experience at Tom Roush, praising salesperson Garen's communication and the overall team.","key_phrases":["first car from Tom Roush","excellent job communicating","very happy with our purchase","highly recommend"]},"ChdDSUhNMG9nS0VMenl5b2ZYMGViam53RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer was very satisfied with the quick and helpful service completed in under two hours and plans to return.","key_phrases":["super helpful","less than two hours","help me out with everything I needed","will be going back"]},"ChZDSUhNMG9nS0VMSHUwcV9RajR1TVVBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","courtesy","professionalism","problem_resolution","communication"],"entities":{"technicians":["Ryan"],"services":["apple-carplay-troubleshooting","sales-consultation"],"problems":["apple-carplay-disconnecting-while-driving","siri-interference-with-carplay"]},"one_line_summary":"Salesman Ryan Labellarte spent 45 minutes patiently helping a non-tech-savvy 71-year-old customer diagnose and resolve an Apple CarPlay/Siri issue before her solo road trip.","key_phrases":["patient, kind, not patronizing","he did figure out the issue","determined to help despite the time it was taking","My next Mazda will be purchased from Ryan Labellarte"]},"ChdDSUhNMG9nS0VOWDQzNVBsX09uY3lnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["car-sales","auto-service"],"problems":[]},"one_line_summary":"A loyal customer of over 35 years praises Tom Roush Mazda for consistently caring about customers and their vehicles.","key_phrases":["Everyone really cares about you and your vehicle","never disappoint","over 35 years","quality cars & service"]},"ChZDSUhNMG9nS0VJQ0FnSUR0b1lydkVBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","cleanliness","professionalism"],"entities":{"technicians":[],"services":["auto-repair","vehicle-service"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for detailed service, a well-maintained facility, and proactive communication about repairs before work begins.","key_phrases":["service was detailed","facility is very well maintained","communicated before doing any work"]},"ChdDSUhNMG9nS0VOdkVvc3IzX3NmRWtBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","courtesy"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer had a fast and friendly service experience at Tom Roush Mazda.","key_phrases":["Fast, friendly service"]},"ChdDSUhNMG9nS0VPNngxSUdkanBDWTZ3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","pricing","professionalism"],"entities":{"technicians":["Marvin","Skylar","Jeff"],"services":["new-car-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had an excellent experience purchasing a new Mazda CX50, praising the knowledgeable sales team and smooth financing process.","key_phrases":["Marvin is knowledgeable and honest","made sure I knew how to work everything in the car","Skylar made the numbers work","overall great experience"]},"ChZDSUhNMG9nS0VJQ0FnTUNZNGVLMFRREAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["professionalism","courtesy","pricing","communication"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":["disrespectful-sales-manager","pricing-dispute","no-counter-offer-provided","misleading-owner-reply"]},"one_line_summary":"Customer had a deeply negative experience due to a disrespectful sales manager and no pricing negotiation, ultimately purchasing a 2025 MX-90 at a competing dealership below MSRP.","key_phrases":["sales manager was a total prick","talked to my partner and I like we were beneath him","never was I offered MSRP","went to Skillman 30 mins away payed below MSRP"]},"ChZDSUhNMG9nS0VJQ0FnSUNRdExhNUZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","courtesy","punctuality"],"entities":{"technicians":[],"services":["oil-change","car-wash"],"problems":["forgotten-coupon"]},"one_line_summary":"Customer was pleasantly surprised when Tom Roush Mazda honored a forgotten coupon, completed the oil change faster than expected, and threw in a free car wash.","key_phrases":["forgot my coupon, they honored the deal anyway","free car wash to boot","done in less time than they had told me","coffee was good too"]},"ChdDSUhNMG9nS0VJQ0FnSURwN09TS3VBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["body-work","trim-installation"],"problems":["wheel-well-trim-replacement"]},"one_line_summary":"Customer is very satisfied with the body work and black plastic trim installation around the wheel well, which looks like new.","key_phrases":["Body work was great","Put black plastic trim around wheel well","Looks like new"]},"ChdDSUhNMG9nS0VJQ0FnSUNZeC1PRzdBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","responsiveness"],"entities":{"technicians":["Brent"],"services":["new-car-lease","vehicle-delivery"],"problems":["difficulty-getting-to-the-dealership"]},"one_line_summary":"Salesperson Brent went above and beyond by delivering the new Mazda to the customer's home, resulting in a great leasing experience.","key_phrases":["great experience on my recent lease","Brent even drove the new Mazda to my house","Rides even better than my last one","Great personalized service"]},"ChdDSUhNMG9nS0VJQ0FnSUNHOThtN3B3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","communication","responsiveness","professionalism"],"entities":{"technicians":["Larry"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Larry Graves for his knowledgeable, courteous approach and consistent post-sale follow-up.","key_phrases":["very knowledgeable, courteous and attentive","appreciative of the soft sale","followed up to make sure everything has been satisfactory","made himself available to assist"]},"ChdDSUhNMG9nS0VJQ0FnTURvLS1QdHRBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","courtesy","professionalism"],"entities":{"technicians":["Aj"],"services":["customer-service"],"problems":["unspecified-issue-requiring-resolution"]},"one_line_summary":"AJ Roush provided exceptional customer service by working with the customer until their issue was fully resolved.","key_phrases":["AJ Roush, is the man","worked with me until it was resolved","You won't find customer service like this at any other dealership"]},"ChZDSUhNMG9nS0VJQ0FnTURveS1XWmJREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Marvin"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises salesperson Marvin Lucas for attentively listening and helping them confidently choose a new car at Tom Roush Mazda.","key_phrases":["he actually listened to me","everything I always wanted within a car","more comfortable with my decision","Marvin should be the guy you ask for"]},"ChdDSUhNMG9nS0VJQ0FnTURvb2ZUdndBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Nathan"],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised the overall service experience and specifically highlighted Nathan as awesome.","key_phrases":["Excellent service from start to finish","Nathan was awesome"]},"ChdDSUhNMG9nS0VJQ0FnSUNZNGJtVXlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","cleanliness"],"entities":{"technicians":[],"services":["cx-5-service","car-wash"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for thorough, caring service and a complimentary car wash that left her 2016 CX-5 looking new.","key_phrases":["always thorough and are so nice","look out for my needs and safety","wiped it all down too","it still looks new"]},"ChdDSUhNMG9nS0VJQ0FnTURvcXV5cW93RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","pricing"],"entities":{"technicians":["Marvin"],"services":["used-car-purchase","cx-5-sale"],"problems":["unable-to-reach-desired-price-on-first-vehicle-choice"]},"one_line_summary":"Marvin provided an outstanding, patient sales experience that helped the couple find a CX-5 that met their needs after their first choice didn't fit their budget.","key_phrases":["Marvin Lucas was AMAZING","didn't get discouraged when we said no","gave us more options","left with a 'new to us' CX-5"]},"ChdDSUhNMG9nS0VJQ0FnTUNvemJXZGtnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","scheduling","professionalism"],"entities":{"technicians":["Scott"],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer had a fantastic experience at Tom Roush Mazda, praising knowledgeable staff and an informative repair video provided by Mr. Scott.","key_phrases":["fantastic experience","provided a video to tell me what I needed to know","very knowledgeable and helpful","scheduling my future repairs"]},"ChZDSUhNMG9nS0VJQ0FnSUNXOHF2V2VnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","communication","pricing"],"entities":{"technicians":[],"services":["auto-repair-service"],"problems":[]},"one_line_summary":"Customer praises the service department for easy scheduling, proactive communication, and upfront pricing.","key_phrases":["service department is excellent","easy to make an appointment","go out of their way to keep you informed","know the cost up front"]},"ChZDSUhNMG9nS0VJQ0FnTUNvdHBPR0pREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["recall-repair","maintenance-inspection"],"problems":["vehicle-recall"]},"one_line_summary":"Customer praised the Roush team for clearly explaining recall repair work and helpfully flagging due maintenance items without pressure.","key_phrases":["great job explaining the recall repair work","pointed out some basic maintenance items","without putting undue pressure","appreciated the heads up"]},"ChZDSUhNMG9nS0VJQ0FnSURiOTVLdFVREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a fast, friendly, and professional experience with helpful staff at Tom Roush Mazda.","key_phrases":["Super fast","friendly and professional experience","Everyone is always so helpful"]},"ChdDSUhNMG9nS0VJQ0FnSUQwM3JubzVBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Scott"],"services":["auto-repair-service"],"problems":[]},"one_line_summary":"Customer had a positive experience with competent technicians and praised service advisor Scott.","key_phrases":["Well received","competent service techs","Great service advisor, Scott"]},"ChZDSUhNMG9nS0VJQ0FnSUNRdTRtUVNBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["auto-diagnosis","auto-repair"],"problems":["ongoing-unresolved-vehicle-issue-lasting-over-two-years"]},"one_line_summary":"Tom Roush Mazda successfully diagnosed and fixed a persistent vehicle issue that had gone unresolved for over two years by other shops.","key_phrases":["diagnosed and fixed an issue","ongoing for more than two years","no one else has been able to find"]},"ChdDSUhNMG9nS0VJQ0FnTUNJckxISG5BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the great service and friendly staff at Tom Roush Mazda.","key_phrases":["Service is great","staff is friendly"]},"ChZDSUhNMG9nS0VJQ0FnTUR3LThLclp3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer consistently enjoys pleasant and quick service at Tom Roush Mazda.","key_phrases":["always a pleasant experience","get your service done quickly"]},"ChZDSUhNMG9nS0VJQ0FnTUR3cDhtRlhREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Lee"],"services":["car-sales"],"problems":[]},"one_line_summary":"Sales associate Lee successfully found a car that met the customer's requirements.","key_phrases":["great job finding a car","meet requirements"]},"ChdDSUhNMG9nS0VJQ0FnTUN3X1ltaHhBRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-leasing"],"problems":[]},"one_line_summary":"Customer had a smooth and easy leasing experience and plans to recommend the dealership to friends and family.","key_phrases":["made my leasing experience very easy","will recommend this dealership to my friends and family"]},"ChZDSUhNMG9nS0VJQ0FnTURnNzhuSGZ3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer had an excellent and efficient service experience with a quick, easy visit.","key_phrases":["excellent and very efficient","easy in and out","service was excellent"]},"ChZDSUhNMG9nS0VJQ0FnTURna3FYSUhnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Ryan"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises Ryan and the sales team for professionalism, patience, and excellent communication throughout the process.","key_phrases":["professional and patient","great communication and follow up","entire staff"]},"ChZDSUhNMG9nS0VJQ0FnTURnc3JLTVRBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer received great service that was completed faster than the estimated time.","key_phrases":["great service","less time than was told"]},"ChdDSUhNMG9nS0VJQ0FnTURndEp2Y2lRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Brent"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises Brent Cassidy's outstanding professionalism and the welcoming treatment from the entire staff during their new car purchase.","key_phrases":["very pleasant to work with","professionalism was outstanding","whole staff treated us great","enjoying our new car"]},"ChdDSUhNMG9nS0VJQ0FnTUNnNWFlQXFRRRAB":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["communication","professionalism","responsiveness","scheduling","courtesy"],"entities":{"technicians":["Roger"],"services":["vehicle-purchase","test-drive"],"problems":["misinformation-about-required-documentation","salesman-handoff-during-appointment","lost-sale-due-to-poor-initial-guidance"]},"one_line_summary":"Customer was given incorrect information about required documentation, wasted a trip, and ultimately purchased a new SUV elsewhere despite a positive experience with a replacement salesman named Roger.","key_phrases":["told no need to bring anything","my valuable time was wasted","Roger was amazing","went to another dealership and bought a brand new 2025 SUV"]},"ChdDSUhNMG9nS0VJQ0FnTUNnOVktWmlRRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer appreciated being listened to and having the chance to communicate with the service team.","key_phrases":["appreciate being listened to","opportunity to speak with the service team","thank you for your service"]},"ChZDSUhNMG9nS0VJQ0FnTUNnaUxfd0hREAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase","down-payment-processing"],"problems":["dealership-failed-to-follow-up-after-down-payment-was-submitted","dealership-misrepresented-contact-history-in-review-reply","lack-of-callback-and-communication-throughout-purchase-process"]},"one_line_summary":"Customer accuses the dealership of lying about daily contact attempts, stating they only called once and failed to follow up after a down payment was made, ultimately leading the customer to purchase elsewhere.","key_phrases":["basically lied","you DID NOT CONTACT ME DAILY","I had to initiate contact each and every time","purchased elsewhere"]},"ChZDSUhNMG9nS0VJQ0FnTURBb2NhX1hREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":["Scott"],"services":["recall-repair","oil-change"],"problems":["recalls"]},"one_line_summary":"Scott completed two recalls and an oil change in under an hour, leaving the customer very impressed.","key_phrases":["Scott was amazing","2 recalls and oil change","within an hr"]},"ChdDSUhNMG9nS0VJQ0FnTURBd1BQZHRRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Scott"],"services":["auto-repair"],"problems":[]},"one_line_summary":"First-time customer Dan felt welcomed and well cared for thanks to Scott's attentive service at Tom Roush Mazda.","key_phrases":["first experience at Tom Roush Mazda","made me feel welcome","car was getting real attention","Very much appreciated"]},"ChdDSUhNMG9nS0VJQ0FnTURBcU03bF9RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":["video-inspection-summary"],"problems":[]},"one_line_summary":"Repeat customer praises outstanding professionalism, expertise, and communication, highlighting the video summary as a great bonus.","key_phrases":["service, professionalism, expertise and communication was outstanding","as we have grown to expect","video summary of the work is a great bonus"]},"ChZDSUhNMG9nS0VJQ0FnTUNBdTZMaUp3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","communication","pricing"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer appreciated the prompt service and being informed of all charges upfront before work began.","key_phrases":["Prompt service","well informed of all charges","before the service was performed"]},"ChdDSUhNMG9nS0VJQ0FnTUNBNnRQczlBRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["professionalism","communication","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":["wrong-paperwork-sent","emails-not-received","no-follow-up-after-deposit","sale-not-processed-after-two-weeks"]},"one_line_summary":"Customer had an extremely negative experience trying to purchase a car, citing incompetence, wrong paperwork, and no follow-up over nearly two weeks before completing the sale at another dealership.","key_phrases":["worst dealership I have ever dealt with","zero accountability, and follow up","sent the wrong paperwork","another dealership took and processed a sale in 45 minutes"]},"ChdDSUhNMG9nS0VJQ0FnSURfbDRiTW5nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","pricing","professionalism","problem_resolution"],"entities":{"technicians":["Fillip"],"services":["used-car-purchase","financing"],"problems":[]},"one_line_summary":"Customer had an excellent experience purchasing a used 2015 Dodge Durango, praising salesman Fillip and the finance team for securing great pricing and interest rates.","key_phrases":["fantastic from start to finish","best possible price","best interest rate","very satisfied with this dealership"]},"ChZDSUhNMG9nS0VJQ0FnSURfOC1PUktnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","punctuality","professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the service department for being speedy, thorough, and excellent at communication.","key_phrases":["Service department is excellent","Speedy, thorough","great at communicating"]},"ChdDSUhNMG9nS0VJQ0FnSURfaWNtdXhnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","responsiveness","courtesy"],"entities":{"technicians":["Scott"],"services":["car-repair","service-advising"],"problems":[]},"one_line_summary":"Customer Mike Kimball praises service advisor Scott Bumgarner as the best he's ever dealt with, highlighting his above-and-beyond service and plans to return exclusively to him.","key_phrases":["hands down is the best service advisor","goes above and beyond","got my vehicle right in","deserves to be rewarded"]},"ChdDSUhNMG9nS0VJQ0FnSURyenRxd3FRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","punctuality","pricing","cleanliness"],"entities":{"technicians":[],"services":["oil-change","vehicle-cleaning"],"problems":[]},"one_line_summary":"Customer was accommodated early, finished 30 minutes ahead of schedule, with no upselling and a clean car.","key_phrases":["allowed me to come in early","done in 30 minutes","didn't try to sell me anything extra","great value"]},"ChZDSUhNMG9nS0VJQ0FnSUN1azZlTWVnEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","technical_knowledge","pricing","courtesy"],"entities":{"technicians":[],"services":["vehicle-inspection","general-service"],"problems":[]},"one_line_summary":"Loyal Mazda owner praises the team's speed, reliability, and friendliness, and appreciates the technician's video inspection, while acknowledging the service isn't the cheapest.","key_phrases":["fast, reliable, and very friendly","video of our car's critical service areas","you get what you pay for","return to Tom Roush for service"]},"ChdDSUhNMG9nS0VJQ0FnSURfNE1TdXhBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase","vehicle-exchange"],"problems":["extensive-repairs-needed-within-30-days-of-purchasing-used-bmw"]},"one_line_summary":"After needing extensive repairs on a recently purchased used BMW, the dealership resolved the issue by moving the customer into a newer used Lincoln at no repair cost.","key_phrases":["extensive repairs within 30 days","get us into a newer used Lincoln","amazing experience","highly recommend this dealership"]},"ChZDSUhNMG9nS0VJQ0FnSUNIM096Vk9REAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["tire-inspection"],"problems":[]},"one_line_summary":"Customer had a great overall experience and appreciated the video of the tire inspection.","key_phrases":["great experience overall","video of the tire inspection","liked the video"]},"ChZDSUhNMG9nS0VJQ0FnSURfc1B2WUF3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the fast, efficient service and friendly, helpful staff at Tom Roush Mazda.","key_phrases":["fast, efficient service","friendly, helpful staff"]},"ChdDSUhNMG9nS0VJQ0FnSURqMU9ibXd3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Scott"],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises Scott for consistently making service visits easy and stress-free.","key_phrases":["always makes the service trip easy","Thanks as always"]},"ChdDSUhNMG9nS0VJQ0FnSUR1anRpZ25RRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Ron had a fast and hassle-free service experience at Tom Roush Mazda.","key_phrases":["fast and painless","Thanks guys"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3aVlxVWpRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Lee","Mohammad","James"],"services":["used-car-sales","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had an excellent buying experience with salesman Lee, used car manager Mohammad, and finance employee James at Tom Roush Mazda.","key_phrases":["very professional, knowledgeable","great experience working with Mohammad","pleasurable experience","highly recommend doing business with Tom Roush Mazda"]},"ChZDSUhNMG9nS0VJQ0FnSUNfeG9UdmZREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for being prompt and thorough in their service.","key_phrases":["prompt and thorough","service they provided"]},"ChdDSUhNMG9nS0VJQ0FnSURmbnZHUmx3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Returning customer praises the consistently excellent and quick service at Tom Roush Mazda.","key_phrases":["as always","excellent service","quick"]},"ChZDSUhNMG9nS0VJQ0FnSUR2aE8ydmFREAE":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["communication","punctuality","scheduling","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["oil-change","tire-rotation"],"problems":["unexpected-delay-due-to-missing-oil-filter","lack-of-proactive-communication-about-delay","time-constraint-not-honored"]},"one_line_summary":"Customer experienced poor communication and an unexpected delay during a simple oil change and tire rotation despite expressing a time constraint, though the rating was slightly improved after a promise of better future service.","key_phrases":["lack of communication","waiting on an oil filter","had a time constraint","no effort to explain the delay"]},"ChZDSUhNMG9nS0VJQ0FnSUN2d2YtUEdnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Freddie","Skylar"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer and spouse had an excellent, stress-free car buying experience thanks to Freddie and Skylar.","key_phrases":["excellent experience","making the process painless and easy","Freddie and Skylar were incredible","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUN2MHNMbjZBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling","punctuality"],"entities":{"technicians":[],"services":["service-appointment"],"problems":[]},"one_line_summary":"Customer had a smooth, quick, and comfortable service visit at Tom Roush Mazda.","key_phrases":["super smooth","easy to get in","quick to get out","comfortable place to wait"]},"ChZDSUhNMG9nS0VJQ0FnSUN2bE8yYkxBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","cleanliness"],"entities":{"technicians":[],"services":["vehicle-inspection","video-inspection-report"],"problems":[]},"one_line_summary":"Long-time customer praises Tom Roush Mazda for premium service quality, tech video inspections, and a comfortable waiting room.","key_phrases":["Mercedes level service","tech provides a video","wait room is pleasant","go to for my little Mazda"]},"ChZDSUhNMG9nS0VJQ0FnSURQcjczdmZREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","punctuality","cleanliness","communication"],"entities":{"technicians":[],"services":["oil-change"],"problems":[]},"one_line_summary":"Customer had a quick and easy oil change experience with a clean waiting area and efficient check-in and check-out.","key_phrases":["Easy check-in","no more than 40 minutes","nice clean waiting area","pleasantly surprised"]},"ChZDSUhNMG9nS0VJQ0FnSUNJNWZpME5nEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer has purchased two cars from Tom Roush Mazda and praises the top-notch, atypical car buying experience both times.","key_phrases":["Top notch customer service","not the typical car buying experience","purchased 2 cars","Will be a customer again"]},"ChdDSUhNMG9nS0VJQ0FnSUNQbHNUa2h3RRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","professionalism","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["used-car-purchase","credit-application"],"problems":["car-sold-to-another-buyer-while-out-of-state-customer-was-in-purchase-process","delayed-photo-response","manager-failed-to-follow-up-with-alternative-options"]},"one_line_summary":"An out-of-state buyer was left frustrated after poor communication, a 3-day delay in receiving photos, and the vehicle being sold to another customer mid-credit-application with no follow-up from management.","key_phrases":["communication was horrible","selling the car from out under me","extremely unprofessional","prepare to be neglected"]},"ChZDSUhNMG9nS0VJQ0FnSURQcllTeE9REAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great car buying experience at Tom Roush Mazda.","key_phrases":["Great car purchase experience"]},"ChZDSUhNMG9nS0VJQ0FnSURQNXNua0N3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Pete","Jeff","James"],"services":["new-car-sales","financing"],"problems":[]},"one_line_summary":"Customer praises the sales and finance team members by name and highly recommends Tom Roush Mazda for new car purchases.","key_phrases":["excellent to work with","Sales Manager Jeff Duncan","James in the finance department","Will recommend Tom Roush Mazda"]},"ChZDSUhNMG9nS0VJQ0FnSURQcUl5ZVV3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":["Brent"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Karen had a positive car-buying experience with Brent, who was patient, kind, and offered a follow-up to explore the CX-30's features.","key_phrases":["patient and kind","deeper dive into some of the cool features","selected a new Mazda CX-30 Premium Turbo"]},"ChdDSUhNMG9nS0VJQ0FnSUNQMC03OTBBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing","communication"],"entities":{"technicians":["Aj","Moe"],"services":["trade-in","new-vehicle-purchase","extended-warranty","cx9-signature"],"problems":[]},"one_line_summary":"Customer had a great experience trading in their old vehicle for a new CX9 Signature, praising AJ's sales help and Moe's affordable extended warranty options.","key_phrases":["helped me trade in my old ride for a new CX9 Signature","made it affordable","My Wife actually loves it","I'll be back for my next vehicle at Roush"]},"ChZDSUhNMG9nS0VJQ0FnSUNQZ2NxeFFnEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","professionalism","punctuality","courtesy"],"entities":{"technicians":["Matt","Carlos"],"services":["feature-setup","brake-pad-replacement"],"problems":["rear-brake-pads-needed-replacement"]},"one_line_summary":"Matt helped set up a CX-90 feature and authorized rear brake pad replacement, which Carlos completed quickly, leaving the customer pleasantly surprised by the service.","key_phrases":["Matt helped set up a feature in our new CX90","authorizes new rear break pads","relatively quick job while I waited","pleasantly surprised by the service"]},"ChZDSUhNMG9nS0VJQ0FnSUNQb095TVdREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution","scheduling","communication"],"entities":{"technicians":["Nathan"],"services":["hybrid-malfunction-repair","recall-repair","loaner-vehicle","wiper-repair"],"problems":["car-shut-down-in-traffic","hybrid-malfunction-warning","wiper-issue"]},"one_line_summary":"A customer who bought her Mazda elsewhere was impressed by Tom Roush's immediate responsiveness, expert diagnosis, proactive recall repairs, and quick wiper fix, wishing she had bought from them originally.","key_phrases":["10 stars, seriously","hooked me up with a loaner","fixed not only that issue but some other as-yet-unreleased recalls","I really wish I had bought from them in the first place"]},"ChZDSUhNMG9nS0VJQ0FnSUQzMmRlclRBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Dylan"],"services":["splash-shield-replacement","vehicle-inspection"],"problems":["splash-shield-damage-on-mazda-3"]},"one_line_summary":"Customer praises Dylan in the Parts Department for excellent service during a splash shield replacement on a Mazda 3.","key_phrases":["splash shield replaced","check of the car was excellent","treated him great","great experience and great people"]},"ChdDSUhNMG9nS0VJQ0FnSUQza3VEWXlBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer consistently enjoys having their car serviced at Tom Roush Mazda.","key_phrases":["always a pleasure","car serviced at Tom Roush"]},"ChZDSUhNMG9nS0VJQ0FnSUN0bU0yNmF3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","punctuality"],"entities":{"technicians":[],"services":["vehicle-inspection","technician-video-review"],"problems":[]},"one_line_summary":"Customer praised the quick service and improved audio quality in the technician inspection videos.","key_phrases":["Excellent and quick service","technician videos","audio quality was better","could hear the technician clearly"]},"ChZDSUhNMG9nS0VJQ0FnSUMzMVlLMlhREAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["cleanliness","courtesy","professionalism"],"entities":{"technicians":["Roger"],"services":["car-purchase-transaction"],"problems":[]},"one_line_summary":"Customer had a positive experience at Tom Roush Westfield, praising the cleanliness, polite staff, and smooth transaction facilitated by Roger.","key_phrases":["amazing experience","The place is clean","staff are very polite","made the transaction smooth"]},"ChdDSUhNMG9nS0VJQ0FnSUMzeXViWW5RRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["Nathan"],"services":["warranty-repair","loaner-vehicle"],"problems":["warranty-repair-needed"]},"one_line_summary":"Nathan handled the warranty repair seamlessly, including parts ordering and arranging a loaner vehicle for several days.","key_phrases":["great job working with me on my repairs","warranty work done","made it seamless","providing me with a loaner for a few days"]},"ChdDSUhNMG9nS0VJQ0FnSURYdjQyVXFRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["mazda-dealership-service"],"problems":[]},"one_line_summary":"Customer drives out of their way to visit Tom Roush Mazda, praising its incredible service and attention to detail after negative experiences at other Mazda dealerships.","key_phrases":["Incredible service, helpful team","attention to detail and care","drive out of my way","doing it right"]},"ChdDSUhNMG9nS0VJQ0FnSUNweDhtc2pnRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["cleanliness"],"entities":{"technicians":[],"services":["oil-change","car-wash"],"problems":["poor-car-wash-quality"]},"one_line_summary":"Service was quick and thorough but the complimentary car wash was disappointing.","key_phrases":["speedy and thorough","free car wash was not vey good"]},"ChdDSUhNMG9nS0VJQ0FnSURYN3NtZm1BRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","problem_resolution"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer found the service quick, easy, and done correctly.","key_phrases":["quick and easy","service done right"]},"ChZDSUhNMG9nS0VJQ0FnSURYLXNlN1FnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":["Nathan"],"services":["car-consultation"],"problems":[]},"one_line_summary":"Customer praises Nathan for being helpful and honest during her visit.","key_phrases":["absolutely great","so helpful and honest","Nathan was absolutely great"]},"ChdDSUhNMG9nS0VJQ0FnSURaeGZuOHl3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-inspection","diagnosis"],"problems":[]},"one_line_summary":"Customer was impressed by a unique inspection and diagnosis video and praised the friendly, professional staff.","key_phrases":["inspection and diagnosis video","unique and very satisfying","friendly and professional"]},"ChZDSUhNMG9nS0VJQ0FnSURuaGViSkN3EAE":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["punctuality","pricing","courtesy"],"entities":{"technicians":[],"services":["oil-change-service","courtesy-transportation"],"problems":[]},"one_line_summary":"Customer found the service fast and friendly with courtesy transportation, though noted it was a bit pricey.","key_phrases":["fast friendly","a little pricey","quick","courtesy transportation"]},"ChdDSUhNMG9nS0VJQ0FnSUNBNnZmaWxBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":["Scott"],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the Roush team for consistently fast service and gives special thanks to Scott.","key_phrases":["in and out in a timely manner","second to none","Thank you Scott"]},"ChdDSUhNMG9nS0VJQ0FnSUNuaGY2S3JRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Freddie"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a great experience working with Freddie and highly recommends the dealership.","key_phrases":["great experience with Freddie","Love my car","highly recommend working with them"]},"ChZDSUhNMG9nS0VJQ0FnSURIODhPdFZnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":["Freddie"],"services":["car-purchase","financing"],"problems":[]},"one_line_summary":"Customer praises Freddie and the finance team for an outstanding, accommodating car-buying experience.","key_phrases":["absolute best experience","best consultant I've had","took his time to explain and answer questions","customer for life"]},"ChdDSUhNMG9nS0VJQ0FnSUNIbmJ1MTBnRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["service-department"],"problems":[]},"one_line_summary":"Customer had a good experience with the service department and would recommend Tom Roush Mazda.","key_phrases":["Good experience with the service department","Would recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNIeFpEcVhnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy"],"entities":{"technicians":["Garen"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth, pressure-free car buying experience with a professional and informative salesperson named Garen Gibbs.","key_phrases":["smooth buying experience","professional, friendly (without being slick)","efficient without being pushy","answered my questions clearly and honestly"]},"ChdDSUhNMG9nS0VJQ0FnSUNId2Z5ZnJnRRAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["battery-replacement","warranty-service"],"problems":["battery-issue","rocky-first-service-appointment"]},"one_line_summary":"Customer had a rough first service visit but ultimately got a new battery covered under warranty and is willing to give the dealership another chance.","key_phrases":["rocky start to my first service appointment","new battery covered by the 36 month/36,000 mile warranty","give them a second chance to make a first impression","respectful, professional relationship"]},"ChZDSUhNMG9nS0VJQ0FnSUNIOU9MQVFnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Brent"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a great, pressure-free sales experience with Brent at Tom Roush Mazda.","key_phrases":["pleasure to deal with","laid back guy","explained everything","without pressuring into add-ons"]},"ChZDSUhNMG9nS0VJQ0FnSUNIbUxxU0dREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised the helpful service counter staff and quick completion of work.","key_phrases":["helpful service counter staff","work quickly completed"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3bDd2M3BBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","professionalism"],"entities":{"technicians":[],"services":["auto-repair","service-appointment"],"problems":[]},"one_line_summary":"A long-time Miata owner since 2004 praises Tom Roush Mazda for fast service and an overall terrific sales and service operation.","key_phrases":["Got in quickly","needed work done quickly","Terrific sales and service operation","since my first Miata in 2004"]},"ChZDSUhNMG9nS0VJQ0FnSURRMEtDN093EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the polite, efficient staff and quick, thorough service experience.","key_phrases":["polite and efficient","quick and thorough","service people"]},"ChZDSUhNMG9nS0VJQ0FnSURwcWNqU0Z3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for consistently efficient and excellent service.","key_phrases":["Always efficient","excellent service"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3bnR2TkZREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","pricing"],"entities":{"technicians":["Larry"],"services":["car-purchase","new-car-sales"],"problems":["fear-of-being-overcharged-or-misled-during-car-purchase"]},"one_line_summary":"A initially skeptical customer was pleasantly surprised by Larry's transparent and straightforward car-buying process at Tom Roush Mazda.","key_phrases":["straightforward, clear, transparent","never uncovered any gotchas","drove away with confidence","rather be in a dental chair than buying a car"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3OUl6WVpBEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["problem_resolution","communication","responsiveness"],"entities":{"technicians":["Amber","Dan"],"services":["used-car-purchase"],"problems":["salesman-mistake-on-deal"]},"one_line_summary":"Customer praises Amber and Dan for quickly identifying and resolving a salesman error during the purchase of a used Mazda CX5.","key_phrases":["Amber saw it and fixed it","quickly replied and tried to help","Everyone does mistakes","appreciate how quick you try to fix it"]},"ChdDSUhNMG9nS0VJQ0FnSUM3dDhiNC1nRRAB":{"sentiment":"positive","sentiment_score":0.4,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer had a satisfactory service experience with a short wait time.","key_phrases":["Service was just fine","Not a long wait"]},"ChdDSUhNMG9nS0VJQ0FnSUM3emVTa3ZBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Garen","James"],"services":["used-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a fantastic experience purchasing a used vehicle with Garen and James and plans to return for future purchases.","key_phrases":["absolutely fantastic","would absolutely recommend","coming back for our future car purchases"]},"ChZDSUhNMG9nS0VJQ0FnSUM3aXFfZmZBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":["Nathan"],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised Nathan for providing great and fast service.","key_phrases":["Great and fast service","with Nathan"]},"ChZDSUhNMG9nS0VJQ0FnSURiM2MyT01REAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Rodger","Jeff"],"services":[],"problems":[]},"one_line_summary":"Customer praises Rodger and Jeff Duncan for their excellent work at Tom Roush Mazda.","key_phrases":["excellent work","Rodger and Jeff Duncan"]},"ChdDSUhNMG9nS0VJQ0FnSUNCbXFpZ2tBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["key-fob-battery-replacement","vehicle-analysis"],"problems":["key-fob-battery-replacement-needed"]},"one_line_summary":"Customer praised the quick service, thorough analysis, and a helpful service manager who replaced her key fob battery.","key_phrases":["Quick service","great analysis","super helpful","changing my key fob battery"]},"ChdDSUhNMG9nS0VJQ0FnSUNkNFBLbHpnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["oil-change"],"problems":[]},"one_line_summary":"Customer had a quick and pleasant oil change experience with friendly and professional staff.","key_phrases":["friendly and professional","quick oil change"]},"ChdDSUhNMG9nS0VJQ0FnSUMtNXJQNy1BRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["first-service-visit"],"problems":[]},"one_line_summary":"Customer was very happy with their first service visit, praising the friendly and helpful staff at Tom Roush Mazda.","key_phrases":["very happy with the service department","everyone is so friendly and helpful","so happy we picked this dealership","Love my Mazda"]},"ChdDSUhNMG9nS0VJQ0FnSUNiM3JuZl9BRRAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["punctuality","technical_knowledge","professionalism"],"entities":{"technicians":["Jon","Scott"],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer praises timely and accurate service, highlighting Jon and Scott as valuable team members.","key_phrases":["very timely","work is done accurately","great assets to Tom Roush"]},"ChZDSUhNMG9nS0VJQ0FnSUNiZ29YOUdREAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["technical_knowledge","pricing","problem_resolution","professionalism","courtesy","communication"],"entities":{"technicians":["Scott","Matt"],"services":["warranty-repair","circuit-board-diagnosis","safety-inspection"],"problems":["incorrectly-diagnosed-circuit-board-issue","attempted-charges-for-warranty-covered-repairs","misidentified-safety-problems"]},"one_line_summary":"Customer reports being incorrectly charged for warranty-covered safety issues and a misdiagnosed circuit board problem, attributing it to a commission-driven service advisor named Scott.","key_phrases":["attempted to charge me for two safety issues","not the circuit board at all","focused on making money","willing to drive to other Mazda dealerships to avoid being scammed"]},"ChdDSUhNMG9nS0VJQ0FnSURyX1pheV9BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","responsiveness"],"entities":{"technicians":["Scott","John"],"services":["service-department"],"problems":[]},"one_line_summary":"Customer praises the friendly and professional service department, particularly Scott and John, and plans to buy future Mazdas there as a result.","key_phrases":["phenomenal service department","always friendly, professional, and accommodating","go out of their way to give me a great experience","will buy my future Mazdas here"]},"ChdDSUhNMG9nS0VJQ0FnSURyM09LdnNnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality","responsiveness"],"entities":{"technicians":["Roger"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Roger Pitcock provided excellent, efficient service during a new Mazda purchase, completing everything quickly.","key_phrases":["took excellent care of us","handled everything in a timely manner","in and out in no time at all"]},"ChZDSUhNMG9nS0VJQ0FnSURyb0xiWFV3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Pete"],"services":["vehicle-leasing","trade-in"],"problems":[]},"one_line_summary":"Pete at Roush Mazda made the leasing and trade-in process seamless, and the customer got exactly the car they wanted.","key_phrases":["made our leasing process really easy","got exactly the car I wanted","trade in couldn't have been smoother"]},"ChdDSUhNMG9nS0VJQ0FnSUNhakpMVW9nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","cleanliness"],"entities":{"technicians":["Larry"],"services":["new-car-sales","used-car-sales","basic-service"],"problems":[]},"one_line_summary":"Customer praises outstanding salesperson Larry, fair service pricing, and an updated waiting room at Tom Roush Mazda.","key_phrases":["outstanding sales person","really good inventory","pricing for basic service is extremely fair","service department is amazing"]},"ChdDSUhNMG9nS0VJQ0FnSUNyX2RXRTlBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Pete"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience buying a Mazda CX-50 and highly recommends salesperson Pete Reehling for making the process smooth and easy.","key_phrases":["great experience buying our new Mazda CX-50","highly recommend Tom Roush Mazda","buying process smooth and easy","questions were answered before we made our purchase"]},"ChdDSUhNMG9nS0VJQ0FnSUNycU1tOXRnRRAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["pricing","communication"],"entities":{"technicians":[],"services":["vip-loyalty-card"],"problems":["vip-loyalty-card-prices-not-honored","advertised-discount-prices-no-longer-applied"]},"one_line_summary":"Customer is disappointed that the VIP loyalty card's promised prices are no longer being honored, making the card effectively worthless.","key_phrases":["VIP loyalty card","prices went up","no VIP","same price whether or not if you have the card"]},"ChdDSUhNMG9nS0VJQ0FnSUNyZ0xHT3JnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Larry"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had an amazing, hassle-free experience buying a 2024 Mazda CX-5 Select with help from Larry Graves at Tom Roush Mazda.","key_phrases":["amazing & hassle-free","Larry Graves helped us throughout the entire car buying process","impressive ratings/review online","equally positive"]},"ChdDSUhNMG9nS0VJQ0FnSUN1elBHZzN3RRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["courtesy","communication","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["software-upgrade","phone-connectivity-fix","maintenance"],"problems":["phone-connectivity-issue"]},"one_line_summary":"A friendly and knowledgeable service tech resolved a phone connectivity issue with a software upgrade and additional maintenance items.","key_phrases":["friendly and helpful","explaining an issue with phone connectivity","software upgrade was performed","all good as of this post"]},"ChZDSUhNMG9nS0VJQ0FnSUNMXy02NWRBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","communication","courtesy"],"entities":{"technicians":["Scott"],"services":["service-inquiry"],"problems":["new-to-area-needing-local-mazda-service"]},"one_line_summary":"A new customer was impressed by Scott's prompt, kind, and thorough callback after leaving a weekend message.","key_phrases":["called me back first thing when they opened Monday","kind, patient, and answered all my questions","excited to have a Mazda dealer nearby with such great service"]},"ChdDSUhNMG9nS0VJQ0FnSUNMczdURWd3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Larry"],"services":["car-sales-consultation"],"problems":[]},"one_line_summary":"Larry impressed the customer with his patience, helpfulness, and strong product knowledge during a car evaluation visit.","key_phrases":["incredibly helpful and patient","knows the product well","made this process a breeze","helping my sister evaluate cars"]},"ChdDSUhNMG9nS0VJQ0FnSUMybzZhUDBBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for consistently great service and a friendly staff.","key_phrases":["continued great service","staff is friendly","get the job done right"]},"ChdDSUhNMG9nS0VJQ0FnSUN6cjV2N2dBRRAB":{"sentiment":"negative","sentiment_score":-0.98,"aspects_mentioned":["pricing","problem_resolution","professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":["used-suv-purchase"],"problems":["overpriced-vehicle","structural-damage-hidden-by-zip-ties","rusted-missing-frame-sections","unrepaired-windshield-chip","zero-resale-value","late-night-home-visit-by-dealership-staff"]},"one_line_summary":"Customer reports being sold a dangerously compromised used SUV at double its value, with hidden structural damage, and was later visited at home by a dealership representative in what they describe as stalking behavior.","key_phrases":["charging DOUBLE what the suv was worth","held on by hundreds of ZIP TIES","whole sections of the frame that are rusted out or missing","showed up at my place of residence late at night"]},"ChZDSUhNMG9nS0VJQ0FnSUR6aUxUZktBEAE":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["car-sales"],"problems":["limited-vehicle-selection"]},"one_line_summary":"Customer enjoyed the pleasant atmosphere and fair pricing but noted limited vehicle choices.","key_phrases":["nice atmosphere","nice sales people","fair prices","not a lot of choices"]},"ChZDSUhNMG9nS0VJQ0FnSURLek4tNllREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["vehicle-lease"],"problems":[]},"one_line_summary":"A loyal customer on their third lease praises the great customer service and recommends Tom Roush Mazda.","key_phrases":["Great customer service","third lease with Roush","recommend the dealership to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSURUNUlDcy13RRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["problem_resolution","professionalism","technical_knowledge","communication","pricing","courtesy"],"entities":{"technicians":["Freddy"],"services":["used-car-purchase","vehicle-inspection","service-diagnostic"],"problems":["check-engine-light-came-on-shortly-after-purchase","engine-evap-codes","rodent-damage-to-tube-and-wires","gas-cap-not-sealed-correctly","possible-code-reset-before-sale"]},"one_line_summary":"Customer bought a used van that developed engine issues hours after purchase and felt misled by pre-sale assurances and inadequate post-sale support from the salesman.","key_phrases":["check engine light came on a few hours after pickup","rodent chewed through a tube as well as some wires","lots of empty promises","at best unprofessional, at worst unethical"]},"ChZDSUhNMG9nS0VJQ0FnSUNUZzVqZEZnEAE":{"sentiment":"negative","sentiment_score":-0.65,"aspects_mentioned":["communication","problem_resolution","pricing","courtesy","punctuality"],"entities":{"technicians":[],"services":["used-truck-purchase","vehicle-trade-in","loaner-vehicle","hood-repair"],"problems":["undisclosed-accident-repair","color-mismatch-on-truck","scratches-and-dents-on-vehicle","repair-took-far-longer-than-promised","overpaid-for-vehicle"]},"one_line_summary":"Customer feels misled about the truck's condition, including an undisclosed prior accident repair, numerous scratches and dents, and a repair that took three weeks instead of a few days.","key_phrases":["back half of the truck was a different shade","accident repair I wasn't told of","paid way too much for","After 3 weeks, the truck was finally fixed"]},"ChdDSUhNMG9nS0VJQ0FnSUNULVlia19nRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent purchase experience and praises the staff's vehicle knowledge, recommending the dealership to others.","key_phrases":["service during my purchase was excellent","very knowledgeable about the vehicle","would recommend the dealership to others"]},"ChZDSUhNMG9nS0VJQ0FnSURHdEpqb1d3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","cleanliness"],"entities":{"technicians":[],"services":["vehicle-inspection","car-wash"],"problems":[]},"one_line_summary":"Customer praised prompt service, a comfortable waiting room, a helpful video inspection scorecard, and a complimentary car wash.","key_phrases":["started promptly and handled quickly","short wait","scorecard and video inspection are interesting and helpful","car wash was a nice bonus"]},"ChdDSUhNMG9nS0VJQ0FnSURqd0t5bjFnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer found the trip to Tom Roush Mazda worthwhile despite route changes, praising the helpful and friendly sales staff.","key_phrases":["worth the slightly out of the way drive","sales staff were all very helpful and friendly","US31 changed a lot of intersections"]},"ChdDSUhNMG9nS0VJQ0FnSUMweFBLU3NRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Brent"],"services":["vehicle-trade-in","new-car-purchase"],"problems":[]},"one_line_summary":"Customer traded in a CX-9 for a 2024 CX-90 and praised longtime salesman Brent Cassidy for his thoroughness and consistent excellence.","key_phrases":["wonderful to deal with","took time to explain all the features","each car I've purchased at Tom Roush","traded our CX-9 in on a 2024 CX-90"]},"ChZDSUhNMG9nS0VJQ0FnSURLdU1Yc2FnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises the Tom Roush service department for doing a great job quickly.","key_phrases":["great job on our recent service","Great, fast team"]},"ChdDSUhNMG9nS0VJQ0FnSUNlNnBlQjhnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer was pleased with the quality of work and short wait time at Tom Roush Mazda.","key_phrases":["very good work","not a long wait"]},"ChdDSUhNMG9nS0VJQ0FnSUNqdlBPQi1RRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":["poor-communication","disregard-for-customer-time","poor-customer-service"]},"one_line_summary":"Customer experienced poor communication and disregard for their time, vowing never to purchase from Tom Roush Mazda again.","key_phrases":["poor communication","extremely poor customer service","no regard for our time","never purchase from them again"]},"ChdDSUhNMG9nS0VJQ0FnSUREbDd2TjBRRRAB":{"sentiment":"negative","sentiment_score":-0.5,"aspects_mentioned":["professionalism","problem_resolution","communication","cleanliness","courtesy"],"entities":{"technicians":["Tyler"],"services":["car-purchase","car-cleaning"],"problems":["purchase-terms-not-honored","car-not-cleaned-as-promised","failure-to-correct-mistakes"]},"one_line_summary":"A loyal 15-year customer felt let down by unfulfilled purchase terms, poor customer service, and a car delivered uncleaned, despite a positive sales interaction with Tyler.","key_phrases":["terms of purchase were not as stated","failed to correct their mistake","car was not cleaned as promised","not the dealership we have frequented the past 15 years"]},"ChdDSUhNMG9nS0VJQ0FnSUREclo2RXBRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the friendly and helpful staff at Tom Roush Mazda.","key_phrases":["everyone is friendly","willing to answer any question","help with anything"]},"ChdDSUhNMG9nS0VJQ0FnSUREaGNETW5BRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["oil-change-service","vehicle-service"],"problems":[]},"one_line_summary":"Customer had a quick and easy check-in with short service time and enjoyed the lounge coffee.","key_phrases":["quick and easy check-in","service time was short","coffee refreshments in the lounge"]},"ChdDSUhNMG9nS0VJQ0FnSUREb2YyM3BnRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":["John"],"services":["oil-change","auto-tune-up"],"problems":["course-performance"]},"one_line_summary":"Customer was seen early, the job was completed quickly and properly, and service manager John was praised for being kind and helpful.","key_phrases":["able to take me early","job was done properly and quickly","John was kind and helpful","course performance increased / improved"]},"ChZDSUhNMG9nS0VJQ0FnSURHNmZYTkdREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Scott"],"services":["service-department"],"problems":[]},"one_line_summary":"Customer praises Scott in the service department for being friendly and great.","key_phrases":["Scott in service is great","very friendly"]},"ChdDSUhNMG9nS0VJQ0FnSUNxNE1LSDBBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":[],"services":["mazda-3-service"],"problems":[]},"one_line_summary":"Customer received consistently prompt, polite, and attentive service on their 2011 Mazda 3.","key_phrases":["prompt, polite, friendly, and attentive treatment","as always","service done on my 2011 Mazda 3"]},"ChZDSUhNMG9nS0VJQ0FnSUREb09yeFJREAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["communication","professionalism","responsiveness","scheduling"],"entities":{"technicians":["Brent"],"services":["vehicle-financing","vehicle-purchase","deposit-hold"],"problems":["dealership-ghosted-customer-for-1-5-months-after-financing-approval","pressured-customer-to-appear-next-day-from-1500-miles-away","salesman-allegedly-manipulated-competing-buyers"]},"one_line_summary":"Customer was ignored for six weeks after financing approval, then pressured to travel 1,500 miles on one day's notice or lose the vehicle.","key_phrases":["ghosted me for one and a half months","need to get there by monday morning","unprofessional and scummy","buy from them at your own risk"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5NzduVEZnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Brent"],"services":["vehicle-purchase","trade-in"],"problems":[]},"one_line_summary":"Long-time customer returned to work with Brent Cassady again and had an exceptional car-buying and trade-in experience at Tom Roush Mazda.","key_phrases":["Brent Cassady is your go to guy","knowledge and expertise of the Mazda product","attention to our questions made our new purchase an enjoyable experience","requested his services"]},"ChdDSUhNMG9nS0VJQ0FnSURDX2RTc3BnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Lee"],"services":["vehicle-lease","cx30-lease"],"problems":[]},"one_line_summary":"A repeat customer praises sales associate Lee for his no-pressure, customer-focused approach across three consecutive Mazda leases.","key_phrases":["no pressure","works with you to get the deal","3rd lease","Will be back in 26"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5MWVPLXhBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","communication","courtesy"],"entities":{"technicians":["Garin"],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer praised salesperson Garin for finding the exact car requested, answering questions patiently, and offering a competitive price.","key_phrases":["best service from Garin","found the exact car that I had asked for","patiently answer all my questions","received an amazing deal"]},"ChdDSUhNMG9nS0VJQ0FnSURsNFBfUmp3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["communication","technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-inspection"],"problems":[]},"one_line_summary":"Customer was impressed by the video inspection process and the quality of communication during the service visit.","key_phrases":["impressed by the video of the inspection","communication","video of the inspection of my vehicle"]},"ChdDSUhNMG9nS0VJQ0FnSUNSb2JQVXBRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","communication"],"entities":{"technicians":[],"services":["oil-change","tire-rotation"],"problems":[]},"one_line_summary":"Customer was impressed by the speedy oil change and tire rotation, and appreciated receiving a texted video inspection of their vehicle.","key_phrases":["very quick oil change and tire rotation","texted video of my car in the air","pleasantly surprised","letting me know what they found"]},"ChdDSUhNMG9nS0VJQ0FnSUM5MTVIS193RRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["technical_knowledge","communication","problem_resolution"],"entities":{"technicians":[],"services":["regular-maintenance","water-pump-replacement","engine-inspection"],"problems":["water-pump-failure","coolant-leakage-into-engine","engine-damage","check-engine-light"]},"one_line_summary":"Customer's engine was destroyed after the dealership failed to recommend a preventative water pump replacement during a November 2023 service visit, resulting in the customer trading in the vehicle and vowing never to own a Mazda again.","key_phrases":["never informed me that the water pump should be changed","water pump failed resulting in coolant leakage into engine","the engine is shot","I am never going to own a Mazda again"]},"ChZDSUhNMG9nS0VJQ0FnSUM5eDg2UEtREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["cx-5-service"],"problems":[]},"one_line_summary":"First-time customer praises Tom Roush Mazda's service department for fair pricing, quick professional work, and no unnecessary upselling.","key_phrases":["no attempt to upsell","done quickly and professionally","the price was fair","I will be back"]},"ChdDSUhNMG9nS0VJQ0FnSUM5MnRmZHN3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Zack"],"services":["vehicle-purchase","vehicle-selection","paperwork-processing"],"problems":[]},"one_line_summary":"Customer praises Zack for making the entire car buying process seamless, from vehicle selection to paperwork setup.","key_phrases":["made the process so easy","choosing the right vehicle","setting everything up","10/10 would recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNhaXBEd2pBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the team for being fun, efficient, and accommodating their schedule despite being busy.","key_phrases":["fun and efficient","catered their schedule to work with mine","handled all customers well","will be a returning customer"]},"ChdDSUhNMG9nS0VJQ0FnSUM5ekpmMjR3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Brent"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Brent for being friendly, respectful, and helpful during the car-buying experience.","key_phrases":["Brent was great","friendly, respectful, and helpful","salesperson"]},"ChdDSUhNMG9nS0VJQ0FnSURkMy1QMjRnRRAB":{"sentiment":"negative","sentiment_score":-0.72,"aspects_mentioned":["professionalism","courtesy","problem_resolution","communication"],"entities":{"technicians":[],"services":["used-car-sale","vehicle-inspection"],"problems":["worn-brakes-and-tires-not-replaced-before-sale","damaged-rear-view-camera","torn-tire-shroud-causing-bumper-detachment","missing-second-key-that-was-promised"]},"one_line_summary":"Customer purchased a $23,000 used Honda Accord that had multiple undisclosed mechanical and cosmetic issues including bad brakes, a damaged camera, a torn tire shroud, and a missing promised second key.","key_phrases":["brakes and tires had not been changed","entire bumper tore off","$23,000 headache","2nd key I was promised they'd look for"]},"ChZDSUhNMG9nS0VJQ0FnSURkOFpTZ0pnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for making the car-buying process easy and stress-free, and plans to return for a second purchase within the month.","key_phrases":["truly good folks","easy and stress free","closing deal number two","biggest buys you are gonna make"]},"ChdDSUhNMG9nS0VJQ0FnSURkanF2S3FRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises efficient service with consistent process updates.","key_phrases":["done efficiently","regular feedback about process","Well done"]},"ChdDSUhNMG9nS0VJQ0FnSURkbXZuXzZBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"A loyal customer since 2014 praises the consistently great treatment and fantastic service at Tom Roush Mazda.","key_phrases":["customer since 2014","always been treated great","service is fantastic"]},"ChdDSUhNMG9nS0VJQ0FnSUNkbk1XejdnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Jon"],"services":["warranty-repair","used-car-service"],"problems":["multiple-inherited-issues-from-prior-non-mazda-dealership-purchase"]},"one_line_summary":"Customer praises Tom Roush Mazda's service department, especially Jon, for efficiently diagnosing and resolving multiple issues inherited from a used Mazda purchase at another dealership.","key_phrases":["inherited all of the issues","great at finding the issues and resolving them quickly","Jon in the service department has been awesome","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNkeU9teXBnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Freddie"],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer highly recommends salesperson Freddie, who was so impressive he sold them a Mazda despite originally being from Mitsubishi.","key_phrases":["Freddie Was Great","Must Deal With Him","so good he sold us a Mazda","actually was with Mitsubishi"]},"ChdDSUhNMG9nS0VJQ0FnSURXXy1PZW9BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["dealership-visit"],"problems":[]},"one_line_summary":"Customer praises the modern showroom, quick service, and decent pricing at Tom Roush Mazda.","key_phrases":["Very modern and comfortable show room","Quick service","decent price","THANK YOU TOM ROUSH MAZDA"]},"ChZDSUhNMG9nS0VJQ0FnSUN0N05IZkJREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Freddie"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer had a highly positive experience purchasing a used CX5 at Tom Roush, praising competitive pricing and salesperson Freddie's knowledgeable and caring approach.","key_phrases":["pricing was the most competitive on the market","relaxed and comfortable buying experience","so knowledgeable and genuinely seemed to care","not just as another customer"]},"ChdDSUhNMG9nS0VJQ0FnSURObzliU2pBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","pricing","courtesy"],"entities":{"technicians":["Pete","Jim","Moe"],"services":["new-car-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"A couple had an outstanding car buying experience with Pete, Jim, and Moe in finance, praising professionalism and fair pricing.","key_phrases":["best car buying experience my wife and I have ever had","top notch professionals","amazing car at a very fair price","making it so easy"]},"ChZDSUhNMG9nS0VJQ0FnSUNKMmFHM1BnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Josh praises Tom Roush Mazda's service department as the best he's ever dealt with, citing friendliness, professionalism, and accommodation.","key_phrases":["best service department I have ever dealt with","super friendly, professional, and accommodating","ready for my next vehicle, it will probably be through them"]},"ChZDSUhNMG9nS0VJQ0FnSUNOazhlM1hREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for fast and professional service.","key_phrases":["fast, professional service","Thank you Tom Roush"]},"ChZDSUhNMG9nS0VJQ0FnSUNOMllqdmZnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Zachary"],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer praises sales consultant Zachary for his helpful knowledge of Mazda models and trims in selecting the right vehicle.","key_phrases":["pleasure to work with","knowledge of the different models and trims","helping us decide on the perfect new Mazda"]},"ChdDSUhNMG9nS0VJQ0FnSUNOcnJHazFBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","communication","technical_knowledge","punctuality","courtesy","responsiveness","scheduling"],"entities":{"technicians":["Jon"],"services":["diagnostic","vehicle-inspection","loaner-vehicle","multi-point-inspection"],"problems":["bad-experience-at-another-mazda-dealer","needed-diagnostic-on-2018-mazda-6"]},"one_line_summary":"Customer praises fair pricing, video inspection report, convenient texting with service writer Jon, and on-time completion after a bad experience at another dealer.","key_phrases":["fair, honest pricing for service","sending a video of the inspection findings","being able to text him and see what's happening","car was done right on time"]},"ChdDSUhNMG9nS0VJQ0FnSUNOak51Snh3RRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":[],"services":["vehicle-trade-in","vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a positive experience with friendly, professional staff and felt they received decent value on both their trade-in and purchase.","key_phrases":["friendly and professional","decent value for the vehicle traded","vehicle purchased","would recommend to family and friends"]},"ChZDSUhNMG9nS0VJQ0FnSUNOaktldEdBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer expresses brief but positive appreciation for the team's work at Tom Roush Mazda.","key_phrases":["doing the great job","thank you"]},"ChZDSUhNMG9nS0VJQ0FnSUQxanJtUFFBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing","communication"],"entities":{"technicians":["Garen"],"services":["lease-trade-in","vehicle-purchase","lease-payoff"],"problems":["needed-more-affordable-payment","existing-lease-to-pay-off"]},"one_line_summary":"Customer praises Garen for making the car purchase process easy, affordable, and stress-free, including a quick lease payoff and title paperwork.","key_phrases":["very down to earth","payment that was more affordable","easy and stress free","paying off our other lease right away"]},"ChZDSUhNMG9nS0VJQ0FnSUMxbGQtZ2RBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Pete"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Pete for being great to work with.","key_phrases":["Pete was great to work with","highly recommend him"]},"ChdDSUhNMG9nS0VJQ0FnSUMxN3BfZXlBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","professionalism","problem_resolution"],"entities":{"technicians":["Freddie"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"First-time new car buyers had an outstanding, pressure-free experience at Tom Roush Mazda thanks to salesperson Freddie's helpfulness and warmth.","key_phrases":["completely free to roam","answered our laundry list of questions so kindly","felt no pressure whatsoever","Freddie made everything happen"]},"ChdDSUhNMG9nS0VJQ0FnSUMxMnNIUTlRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","responsiveness","communication"],"entities":{"technicians":["Brad"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Annie highly recommends Brad for his outstanding salesmanship and ongoing responsiveness after purchasing a 2023 Mazda.","key_phrases":["highly recommend going to Brad","just to look and ended up leaving with a beautiful 2023 Mazda","been there any time I've texted him since buying my car"]},"ChZDSUhNMG9nS0VJQ0FnSUMxck1QQ0p3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Pete"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a pressure-free, highly positive car-buying experience with salesperson Pete at Tom Roush Mazda.","key_phrases":["amazing experience","never felt pressured","answer all of our questions","vehicle that was perfect for our family"]},"ChZDSUhNMG9nS0VJQ0FnSUMxcVBTZ0dBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and efficient new vehicle shopping experience at Tom Roush Mazda.","key_phrases":["great experience shopping for a new vehicle","efficient and easy process","team made it"]},"ChdDSUhNMG9nS0VJQ0FnSUMtaGN2VjFBRRAB":{"sentiment":"neutral","sentiment_score":0.2,"aspects_mentioned":["punctuality","communication"],"entities":{"technicians":[],"services":["auto-service"],"problems":["service-delay-longer-than-estimated","no-update-on-delay-reason"]},"one_line_summary":"Customer was overall satisfied but frustrated by a longer-than-estimated service time and lack of communication about the delay.","key_phrases":["overall I am satisfied","took much longer than estimated","not updated on reason for the delay"]},"ChZDSUhNMG9nS0VJQ0FnSURWLThMZVdBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":["Bob","Jim"],"services":["used-car-purchase","trade-in"],"problems":[]},"one_line_summary":"Customer purchased a Rivian and had an outstanding experience with fair trade-in value, honest staff, and a relaxed atmosphere.","key_phrases":["very fair amount for our trade in","straight forward and honest","happy and relaxed atmosphere","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURtNU5YVV9BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","punctuality","technical_knowledge"],"entities":{"technicians":[],"services":["minimum-service","vehicle-inspection-video"],"problems":[]},"one_line_summary":"Customer was pleased with fast, courteous service and appreciated receiving a video from the mechanic during a routine visit.","key_phrases":["done within an hour","Communication is always prompt and courteous","video from the mechanic","minimum service"]},"ChZDSUhNMG9nS0VJQ0FnSURWMGFLa0JREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Brent"],"services":[],"problems":[]},"one_line_summary":"Customer had a great overall experience and praised Brent for being fantastic.","key_phrases":["Brent was fantastic","Great overall experience"]},"ChZDSUhNMG9nS0VJQ0FnSURWMXFQVFRBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution","communication"],"entities":{"technicians":[],"services":["used-vehicle-purchase","vehicle-service"],"problems":["post-purchase-vehicle-issue"]},"one_line_summary":"Customer bought a used vehicle, encountered an issue shortly after, and praised the dealership for resolving it and offering helpful maintenance advice.","key_phrases":["very helpful in sorting it out","good advice on prolonging the lifespan","would recommend for any new car buyer"]},"ChZDSUhNMG9nS0VJQ0FnSUNWb2NfNUx3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["engine-repair","oil-change"],"problems":["mice-in-engine","damaged-wires"]},"one_line_summary":"Customer praised excellent service after mice were removed from the engine, wires were repaired, and an oil change was performed.","key_phrases":["Mice evicted from my engine","wires fixed","oil changed","Excellent customer service"]},"ChZDSUhNMG9nS0VJQ0FnSURsNzRUd05nEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-maintenance","multi-point-inspection"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for hassle-free maintenance, transparent video diagnostics, and not pushing unnecessary repairs.","key_phrases":["no hassle maintenance","transparent diagnosis using a video record","do not push us to do any non-urgent repairs","trusting relationship"]},"ChdDSUhNMG9nS0VJQ0FnSURsek1xdjF3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A loyal repeat customer praises Tom Roush Mazda for delivering complete satisfaction and friendly service on their 5th vehicle purchase.","key_phrases":["complete satisfaction","friendly service","5th vehicle purchase","Tom Roush crew"]},"ChdDSUhNMG9nS0VJQ0FnSURsb0xiQTJBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["oil-change","tire-rotation","vehicle-inspection"],"problems":[]},"one_line_summary":"Customer was satisfied with a quick and efficient oil change and tire rotation, and appreciated the mechanic inspection video.","key_phrases":["quick, efficient","video of the mechanic inspecting your vehicle","satisfied with my service","made appt for service"]},"ChdDSUhNMG9nS0VJQ0FnSUNscWFlLWdBRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["cleanliness","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was satisfied with the clean facility and excellent service despite the small size.","key_phrases":["Nice clean","a bit small but I'm not complaining","did excellent job for me"]},"ChZDSUhNMG9nS0VJQ0FnSUNsX3FTOWRnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a positive experience purchasing a new Mazda CX-90, praising the team's professionalism and accommodating service.","key_phrases":["Very professional and accommodating","Love my new Mazda CX-90"]},"ChZDSUhNMG9nS0VJQ0FnSURGX2MzZ2N3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Larry"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Larry helped the customer successfully purchase their first vehicle on their own.","key_phrases":["so helpful","first vehicle on my own","Larry"]},"ChZDSUhNMG9nS0VJQ0FnSURjaVlDU1pBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A repeat customer who has bought multiple vehicles highly recommends Tom Roush Mazda for their respectful and caring treatment.","key_phrases":["bought multiple vehicles","would highly recommend","utmost respect and care"]},"ChdDSUhNMG9nS0VJQ0FnSUNtaFBmMTJ3RRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["communication","courtesy","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer appreciated being kept informed, the friendly staff, and the comfortable waiting area with beverages.","key_phrases":["kept updated","friendly staff","nice place to wait","beverages"]},"ChdDSUhNMG9nS0VJQ0FnSUQ1bWNEVHdnRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer found the car purchase process easy and convenient at Tom Roush Mazda.","key_phrases":["easy and convenient","completion of purchase"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1eXF2SVlnEAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["technical_knowledge","pricing"],"entities":{"technicians":[],"services":["auto-repair","vehicle-diagnosis"],"problems":["unspecified-vehicle-issue"]},"one_line_summary":"Customer praises Tom Roush for accurately diagnosing and fixing their vehicle, acknowledging the higher dealer cost is worthwhile for quality work.","key_phrases":["diagnosed my Issue accurately","returned my car in good working order","Dealers are expensive but worth the cost","when you need it done right"]},"ChdDSUhNMG9nS0VJQ0FnSUQ1M01QcDNRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Brent"],"services":["vehicle-sales","vehicle-leasing","vehicle-service"],"problems":[]},"one_line_summary":"A loyal customer of 25 years praises Brent Cassady and the entire Tom Roush Mazda team for consistently outstanding sales and service across nearly 40 family purchases.","key_phrases":["almost 40 cars","working with him since then","very comfortable working with him","always taken care of us"]},"ChZDSUhNMG9nS0VJQ0FnSUM1bk9UTmR3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","cleanliness","communication"],"entities":{"technicians":[],"services":["battery-replacement"],"problems":["battery-replacement-needed"]},"one_line_summary":"Customer received fast battery replacement service in under an hour, with a follow-up video explaining the repair and a clean waiting area.","key_phrases":["fast, quick, quality service","battery was replaced","video later sent showing and explaining the repair","in and out in less than one hour"]},"ChZDSUhNMG9nS0VJQ0FnSURBb19DYmN3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["vehicle-service","car-wash"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for consistently great service, friendly staff, and returning her car clean.","key_phrases":["always great service","friendly, customer focused staff","great to get a clean car back","Love my CX 30"]},"ChZDSUhNMG9nS0VJQ0FnSURacmZfMEZ3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","pricing","technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Jon"],"services":["wheel-alignment","tire-rotation","oil-change","wiper-replacement"],"problems":[]},"one_line_summary":"Customer was highly satisfied with efficient service, a helpful technician named Jon, and feels valued enough to make Tom Roush Mazda their go-to shop despite slightly higher prices.","key_phrases":["didn't need to wait too long","I feel valued","he was really nice and to the point","price is a little higher than a 3rd party"]},"ChZDSUhNMG9nS0VJQ0FnSURaNHFuTlBREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer was impressed by the large inventory and excellent support from staff and management, and plans to return for future purchases.","key_phrases":["Huge variety of units available","Great support from the agents and the manager","Will definitively return for my next car"]},"ChZDSUhNMG9nS0VJQ0FnSURaOUtqdVdBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer had a great service experience and found the waiting room comfortable.","key_phrases":["Great service experience","Comfortable waiting room"]},"ChdDSUhNMG9nS0VJQ0FnSURaOUw3MzNBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer had a great experience with the service department at Tom Roush Mazda.","key_phrases":["Great service dept","Great service","Thank you"]},"ChdDSUhNMG9nS0VJQ0FnSURad05tUTBRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Bob"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a new vehicle with salesperson Bob Wood.","key_phrases":["great experience","purchasing a new vehicle","Bob Wood"]},"ChdDSUhNMG9nS0VJQ0FnSUNadjkzZWhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Skylar"],"services":["vehicle-purchase","finance"],"problems":[]},"one_line_summary":"A loyal family customer who has purchased six Mazdas from Tom Roush praises Skylar Brewer for consistently ensuring their satisfaction.","key_phrases":["purchased six Mazdas from Tom Roush","Skylar Brewer is the best","makes sure we are fully satisfied","great place to shop for a new or used vehicle"]},"ChZDSUhNMG9nS0VJQ0FnSUNaMDdINE13EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["oil-change","tire-rotation","tire-repair"],"problems":["nail-in-tire"]},"one_line_summary":"Technician discovered and repaired a nail in the customer's tire during a routine oil change and tire rotation visit.","key_phrases":["found a nail in one of my tires","plugged and repaired","so glad that they found this"]},"ChZDSUhNMG9nS0VJQ0FnSUMwNE1qSWVnEAE":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["courtesy","cleanliness","punctuality","professionalism"],"entities":{"technicians":[],"services":["auto-repair","scheduled-maintenance"],"problems":[]},"one_line_summary":"Customer appreciated polite service and a nice waiting area but noted the job took longer than the estimated one hour.","key_phrases":["did not push for me to do the other things","very polite","waiting area is nice","1.5 hours instead of the estimated one hour"]},"ChdDSUhNMG9nS0VJQ0FnSUNaNUpyd2lBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Scott"],"services":["vehicle-maintenance-review","service-history-check"],"problems":[]},"one_line_summary":"Customer praises service rep Scott for his kindness, knowledge, and thoroughness in reviewing the car's maintenance history to avoid unnecessary repetition.","key_phrases":["Scott was kind, knowledgeable and understanding","look back into the car's history","always greeted and treated with respect","awesome experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNaZ05HYXJBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","pricing"],"entities":{"technicians":["Malakai"],"services":["new-car-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer praises salesman Malakai for honesty, professionalism, and securing a great deal on a new CX-90.","key_phrases":["best dealer experience we have ever had","honest, thorough","did everything in his power to get us a great deal","go see him first"]},"ChdDSUhNMG9nS0VJQ0FnSURwajdXWTh3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":["Freddie"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"A spontaneous visit led to a smooth and pleasant car-buying experience with attentive service from Freddie.","key_phrases":["made the experience quick and easy","car was cleaned and polished","stopped here sort of randomly","Good service"]},"ChZDSUhNMG9nS0VJQ0FnSURwMTRuTkJBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","pricing","communication"],"entities":{"technicians":["Freddy"],"services":["car-purchase","sales-consultation"],"problems":[]},"one_line_summary":"Customer praises sales associate Freddy for his no-pressure, respectful approach and for consistently securing the best deals across two car purchases.","key_phrases":["absolute best sales associate I have ever worked with","never felt pressure to buy","always made sure I got the best deal","goes above and beyond for his customers"]},"ChdDSUhNMG9nS0VJQ0FnSURweDVEUDhnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["oil-change","brake-inspection","belt-inspection","filter-inspection","vehicle-repair"],"problems":["brakes-belts-and-filters-in-bad-condition","vehicle-in-poor-overall-shape"]},"one_line_summary":"Customer brought their Ford Edge for an oil change and was grateful for a thorough inspection that revealed and resolved serious vehicle issues.","key_phrases":["thorough job","Edge was in bad shape","checked the brakes, belts, filters","after the repairs, we will be safe"]},"ChdDSUhNMG9nS0VJQ0FnSURwNGJQZHV3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Brad"],"services":["new-car-purchase","phev-vehicle-sale"],"problems":[]},"one_line_summary":"Customer had an excellent car-buying experience with knowledgeable and personable salesman Brad Shafer while purchasing a new CX-90 PHEV.","key_phrases":["very informed of all the details","patient with us, friendly and personable","made the car buying experience great","highly recommend purchasing a Mazda from Tom Roush"]},"ChdDSUhNMG9nS0VJQ0FnSURwOXNMUmxnRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":["transmission-failure-on-mazda-3","repeated-costly-repairs-on-two-used-cars-within-one-year"]},"one_line_summary":"Customer bought two used cars the same day and has spent heavily on repairs within a year, with one now having a transmission problem he cannot afford to fix.","key_phrases":["spent so much money to fix these cars in just a year","transmission problem","can't afford to fix it","brought 2 used cars the same day"]},"ChdDSUhNMG9nS0VJQ0FnSUN1N3RxRXV3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","punctuality","courtesy","professionalism"],"entities":{"technicians":[],"services":["routine-maintenance"],"problems":[]},"one_line_summary":"Customer had a smooth and fast routine maintenance visit with friendly service.","key_phrases":["in/out quickly","customer service friendly","work was done promptly","Great job guys"]},"ChdDSUhNMG9nS0VJQ0FnSURwcEppcGp3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Scott"],"services":["car-dealership-visit"],"problems":[]},"one_line_summary":"Customer had a smooth and fantastic visit thanks to Scott Bumgarner and his team.","key_phrases":["Scott Bumgarner and team was fantastic","very smooth visit"]},"ChdDSUhNMG9nS0VJQ0FnSUNjcl9ldDJRRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"The customer, a motivated buyer who shopped around, felt they received a fair deal at Tom Roush Mazda.","key_phrases":["motivated buyer","checked with other dealers","got the deal I knew I deserved"]},"ChZDSUhNMG9nS0VJQ0FnSUNwel96TUtnEAE":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["communication","problem_resolution","professionalism","pricing","technical_knowledge"],"entities":{"technicians":[],"services":["used-car-purchase","warranty-service","engine-diagnosis"],"problems":["withheld-carfax-revealing-accident-history","misrepresented-powertrain-warranty-coverage","engine-failure-at-103000-miles","reduced-engine-power-mode","engine-ticking-noise"]},"one_line_summary":"Customer describes being misled about a Carfax and powertrain warranty at purchase, then denied warranty coverage when the engine failed at 103,000 miles.","key_phrases":["gaslit all the way into the loan office","I was told I had a 100,000 mile warranty from the time I bought it","their definition of diagnosing it was reading the codes","I will not be buying another car from them"]},"ChdDSUhNMG9nS0VJQ0FnSUNwb3R5Q29RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Pete"],"services":["new-car-purchase","extended-warranty"],"problems":[]},"one_line_summary":"Customer praises a straightforward, no-pressure car buying experience with sales rep Pete Reehling at Tom Roush Mazda.","key_phrases":["no games, no last minute add-ons","great at listening and following through","no pressure","5 stars are genuinely deserved"]},"ChdDSUhNMG9nS0VJQ0FnSURzbEkzbThBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","scheduling"],"entities":{"technicians":[],"services":["oil-change","tire-rotation","vehicle-inspection"],"problems":[]},"one_line_summary":"Customer received a quick oil change, tire rotation, and inspection in under an hour with an appointment.","key_phrases":["Quick oil change","tire rotation and inspection","Great service in under 1 hour","with appointment"]},"ChdDSUhNMG9nS0VJQ0FnSUNwa2JfNXd3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a great first Mazda buying experience, praising the welcoming and transparent sales team.","key_phrases":["purchasing my first Mazda","welcoming and transparent","drove away happy","sure of my choice to buy from Tom Roush"]},"ChZDSUhNMG9nS0VJQ0FnSUNKNEpIWEl3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Larry"],"services":["sales"],"problems":[]},"one_line_summary":"Customer praises the sales team, highlighting Larry for great customer service.","key_phrases":["Great customer service","sales team","especially Larry"]},"ChdDSUhNMG9nS0VJQ0FnSUNoM2NHYnh3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["service-department"],"problems":[]},"one_line_summary":"Customer praises the service representatives for consistently outstanding performance with customers.","key_phrases":["Service reps are outstanding","always done great","dealing with their customers"]},"ChdDSUhNMG9nS0VJQ0FnSUNweUpicnhRRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":[],"services":["auto-parts-purchase","caliper-replacement"],"problems":["overpriced-caliper-part","refused-to-provide-part-number"]},"one_line_summary":"Customer was quoted $500 for a caliper and was refused the part number to prevent them from shopping elsewhere.","key_phrases":["500 for the part alone","wouldn't give it to me","don't want me to buy it anywhere else","asked for the part number"]},"ChdDSUhNMG9nS0VJQ0FnSURKbWZXWTFBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","professionalism","responsiveness"],"entities":{"technicians":["Freddie","Mo"],"services":["car-purchase","financing"],"problems":[]},"one_line_summary":"A couple with prior bad dealership experiences had a surprisingly fantastic, pressure-free car-buying experience working with Freddie and Mo at Tom Roush Mazda.","key_phrases":["fantastic experience","no pressure to buy","let my wife and I talk alone","very well taken care of"]},"ChZDSUhNMG9nS0VJQ0FnSURKMXBYOFFnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","technical_knowledge"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the team for answering all questions and completing the service perfectly.","key_phrases":["Top notch","Answered all questions","completed service exactly","Great job, fellas"]},"ChdDSUhNMG9nS0VJQ0FnSURKb3N1TDd3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Pete"],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises Pete and the entire staff for being friendly, helpful, and providing great service.","key_phrases":["great service","Pete did a wonderful job","Staff was all friendly & helpful","helpful in all aspects"]},"ChZDSUhNMG9nS0VJQ0FnSUNKODhMbkdREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Bob"],"services":["cpo-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth, no-nonsense buying experience for a CPO CX-5 and appreciated the personal touch of meeting the owner.","key_phrases":["no nonsense and easy to deal with","addressed all of my concerns prior to purchase","stop by to shake hands was a nice touch","Glad I found this Mazda store"]},"ChdDSUhNMG9nS0VJQ0FnSUNKbzRXczRBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Milakyi"],"services":["suv-purchase","new-car-sales"],"problems":[]},"one_line_summary":"Customer and spouse had a transparent, pressure-free SUV buying experience with salesperson Milakyi and plan to return and refer others.","key_phrases":["pleasant surprise working with Milakyi","never had a more transparent buying experience","no pressure here like with other dealerships","will buy from here again"]},"ChdDSUhNMG9nS0VJQ0FnSUNKdy1hMF93RRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","responsiveness","scheduling"],"entities":{"technicians":[],"services":["financing"],"problems":["misinformed-about-wait-position-in-financing-queue","excessive-wait-time"]},"one_line_summary":"Customer was told they were next for financing but waited two hours only to learn four others were ahead of them, causing them to leave.","key_phrases":["next in line for financing","2 hours later","4 others before us","colossal waste of our time"]},"ChdDSUhNMG9nS0VJQ0FnSUNKN0tIdHhnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had an extremely professional, courteous, and pleasant car purchase experience at Tom Roush Mazda.","key_phrases":["Extremely professional and courteous service","very pleasant purchase experience"]},"ChZDSUhNMG9nS0VJQ0FnSUR4aGUzQUdREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","cleanliness","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the quick, convenient service, friendly staff, and cleanliness of the dealership.","key_phrases":["Quick and convenient service","Staff is also friendly","very clean"]},"ChdDSUhNMG9nS0VJQ0FnSURZdEpXczBRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised Tom Roush Mazda for excellent service, communication, and on-time delivery.","key_phrases":["Excellent service & communication","on time too"]},"ChdDSUhNMG9nS0VJQ0FnSUR4d2NPenhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dealership-experience"],"problems":[]},"one_line_summary":"Customer enthusiastically praises Tom Roush Mazda as the best dealership in Indianapolis with great staff.","key_phrases":["great place","great staff","hands down best dealership","Indianapolis area"]},"ChdDSUhNMG9nS0VJQ0FnSUR4aXBtSDhRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Larry"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a fantastic, pressure-free car buying experience working with Larry at Tom Roush Mazda.","key_phrases":["Larry was fantastic to work with","easy, informative no-pressure purchase","extremely happy I went to this dealership","great experience"]},"ChdDSUhNMG9nS0VJQ0FnSUR4LU1hWXFBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Freddie"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience buying a 2023 CX-50, praising salesman Freddie for being non-pushy and genuine.","key_phrases":["Freddie was amazing","not overbearing, pushy","just wanted a sale","bought a 2023 CX-50"]},"ChZDSUhNMG9nS0VJQ0FnSUN4eC1iX1lnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","punctuality","courtesy"],"entities":{"technicians":["Larry"],"services":["new-car-sale","vehicle-service"],"problems":[]},"one_line_summary":"Customer praises Larry for a pressure-free CX-5 purchase and commends the overall fast, friendly, and professional service at Tom Roush Mazda.","key_phrases":["very professional","No pressure and very knowledgeable","fast and friendly","first-class operation all around"]},"ChZDSUhNMG9nS0VJQ0FnSURNc0tTZUZREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-service","vehicle-purchase"],"problems":[]},"one_line_summary":"Customer highly recommends Tom Roush Mazda for both vehicle purchases and service based on consistently great experiences.","key_phrases":["great service","highly recommend","next purchase and/or service"]},"ChZDSUhNMG9nS0VJQ0FnSUN4bzZENEtREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer had a fully positive experience, praising thorough, communicative, and prompt service.","key_phrases":["no complaints","communication excellent","informative and prompt","great service"]},"ChZDSUhNMG9nS0VJQ0FnSUNvd3NtclVnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Roger"],"services":["cx5-purchase","used-car-sales"],"problems":[]},"one_line_summary":"A repeat customer praises Roger for helping them purchase their second CX5 in five years.","key_phrases":["Roger is all I needed","my awesome CX5","second CX5 purchase","5 years"]},"ChdDSUhNMG9nS0VJQ0FnSUN4bGIydWhnRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["general-service"],"problems":[]},"one_line_summary":"The service department completed the requested work in a satisfactory timeframe.","key_phrases":["performed what I asked","reasonable time"]},"ChdDSUhNMG9nS0VJQ0FnSUN4LWJlSzFBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Freddie"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises salesperson Freddie for professional, honest, and personalized service that made the car-buying process a positive experience.","key_phrases":["helped break the mold","excellent, professional, honest, and personalized care","matched me with a great option","extremely pleased with my CX-50"]},"ChZDSUhNMG9nS0VJQ0FnSUN4M3JfMWRBEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["cleanliness"],"entities":{"technicians":[],"services":["showroom-visit"],"problems":[]},"one_line_summary":"Customer visited the dealership while test driving a competitor's vehicle and was impressed by the modern styling, seating, and complimentary amenities.","key_phrases":["modern styling","free coffee and tv","seating and amenities were good","looked cool"]},"ChdDSUhNMG9nS0VJQ0FnSUN4aE5QZXdBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","pricing","professionalism"],"entities":{"technicians":["John"],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises front desk staff member John and highlights great, reasonably priced service at Tom Roush Mazda.","key_phrases":["John, the front desk guy was wonderful","absolutely great service","reasonable"]},"ChZDSUhNMG9nS0VJQ0FnSUN4a0tyNGZBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A repeat Mazda buyer praises Tom Roush Mazda for consistently good service and a nearly painless car-buying experience.","key_phrases":["2nd Mazda purchase","did not disappoint","Service remains very good","nearly painless experience"]},"ChZDSUhNMG9nS0VJQ0FnSURSM2Q2cVV3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Larry"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great buying experience and highly recommends salesperson Larry for anyone looking for a Mazda.","key_phrases":["Great buying experience","recommend Larry to any friends and family","looking for a Mazda"]},"ChdDSUhNMG9nS0VJQ0FnSURSOWV1ZHZnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":[],"entities":{"technicians":[],"services":["mazda-cx5-purchase"],"problems":[]},"one_line_summary":"Customer is very happy with their new Mazda CX-5 and recommends it for its space, elegance, and comfort.","key_phrases":["Loved my new Mazda CX5","space, elegance and comfort all in one car","recommend it for everyone","details and features are very nice"]},"ChdDSUhNMG9nS0VJQ0FnSURSZ1l2NGh3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Roger"],"services":["car-purchase"],"problems":[]},"one_line_summary":"First-time car buyer had an easy and wonderful experience working with Roger.","key_phrases":["Roger was fantastic to work with","first time buying a car","easy and wonderful experience"]},"ChZDSUhNMG9nS0VJQ0FnSURSdXRDM0VnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Garen"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises the entire staff, especially Garen, for being knowledgeable and personable while helping their family find a new vehicle.","key_phrases":["taking care of our family","slept very well last night knowing we made the right decision","super nice, polite, personable and knowledgeable","will be back for any car shopping needs"]},"ChdDSUhNMG9nS0VJQ0FnSUQwaWFEUnlBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","cleanliness"],"entities":{"technicians":[],"services":["car-wash","routine-service"],"problems":[]},"one_line_summary":"Customer had an efficient, on-time service visit and appreciated the complimentary car wash.","key_phrases":["efficient visit","no issues","right on time","washing a car"]},"ChdDSUhNMG9nS0VJQ0FnSURSdklfZnFRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer is very happy with their 2020 Mazda CX-30 purchase and praises the dealership and its staff.","key_phrases":["so happy with my 2020 Mazda CX-30","employees were fantastic","earned my business for years to come"]},"ChZDSUhNMG9nS0VJQ0FnSURSdU0zNld3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["service-department"],"problems":[]},"one_line_summary":"Customer was impressed by the friendly and welcoming atmosphere from all employees during a service department visit.","key_phrases":["beaming with smiles","so friendly and helpful","service department"]},"ChZDSUhNMG9nS0VJQ0FnSUN5OUxhNllnEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Larry"],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Salesperson Larry Graves provided a smooth, informative, and painless car-buying experience.","key_phrases":["Larry Graves did a great job","answered all my questions","explained new features","very painless experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNSN19PQWNBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Lee"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer is thrilled with their new CX-30 and praises Lee and the sales team for being knowledgeable and professional.","key_phrases":["Love my new CX 30","Lee and the guys were awesome","knowledgeable and professional sales team","look no further"]},"ChdDSUhNMG9nS0VJQ0FnSUNSeTVlUnhBRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["cleanliness"],"entities":{"technicians":[],"services":["car-wash","vehicle-service"],"problems":["below-average-complimentary-car-wash"]},"one_line_summary":"Customer highly recommends the service overall but is disappointed with the quality of the complimentary car wash.","key_phrases":["highly recommend the service","complimentary car wash","just below average work","would skip it next time"]},"ChdDSUhNMG9nS0VJQ0FnSUNScmJqejl3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":["Lee","Aj","Brad"],"services":["new-car-purchase","auto-financing"],"problems":["post-accident-car-replacement","unique-financial-situation"]},"one_line_summary":"After a car accident, the customer and her husband received exceptional, respectful, and tireless support from Lee, AJ, and Brad to find and finance two vehicles.","key_phrases":["no stereotypical sales behavior whatsoever","worked TIRELESSLY to make things work for us on the financial end","met with nothing but respect and genuine support","1000% recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNScGRUS0lBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["car-purchase","financing"],"problems":[]},"one_line_summary":"Customer had an outstanding buying experience with clear communication throughout financing and friendly staff who made their 16-year-old feel included.","key_phrases":["best buying experience I have ever had","informed every step of the way","Paperwork was quick","included my 16 year old in the process"]},"ChdDSUhNMG9nS0VJQ0FnSUNScGRUQjRRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Garen"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a great new car buying experience with Garen Gibbs at Tom Roush Mazda, purchasing a CX-5 through an easy process.","key_phrases":["great new car buying experience","love the CX5","easy process","worth it"]},"ChZDSUhNMG9nS0VJQ0FnSUNBajdfUEhBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","technical_knowledge","communication"],"entities":{"technicians":["Matt"],"services":["engine-diagnostics","mazda-service"],"problems":["recurring-orange-engine-light-error"]},"one_line_summary":"Customer praises Service Manager Matt for persistently diagnosing and fully resolving a recurring engine warning light issue over two months.","key_phrases":["continually worked with me to solve","orange engine light error","finding the problems and total resolution","Kudos to Matt"]},"ChdDSUhNMG9nS0VJQ0FnSURDck1tSHl3RRAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["communication","responsiveness","professionalism","problem_resolution","technical_knowledge","courtesy","scheduling"],"entities":{"technicians":["Becky"],"services":["used-car-sales","test-drive","vehicle-inspection"],"problems":["snapping-noise-from-front-right-suspension","damaged-tire-with-gash-on-sidewall","suspected-bad-cv-joint-or-axle","vehicle-sold-without-honoring-verbal-agreement","lack-of-follow-up-communication"]},"one_line_summary":"Customer test drove a used Subaru Impreza with serious mechanical and tire defects, was verbally promised repairs and follow-up, but never received callbacks and the car disappeared from inventory without resolution.","key_phrases":["snapping noises coming from the supports on the right front side","huge gash on the side wall","we had an agreement","they lied about details on my visit"]},"ChdDSUhNMG9nS0VJQ0FnSUNScVByZy13RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["auto-service"],"problems":["clock-reset"]},"one_line_summary":"Customer was satisfied with the service and appreciated the helpful explanation on how to reset the clock.","key_phrases":["exactly what was needed","explanation on how to reset the clock","Super"]},"ChdDSUhNMG9nS0VJQ0FnSURoXy1HdDFRRRAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["pricing","professionalism","communication","technical_knowledge"],"entities":{"technicians":[],"services":["used-vehicle-sales","trade-in-appraisal"],"problems":["low-ball-trade-in-offer","unjustified-repair-estimate-used-to-reduce-trade-in-value"]},"one_line_summary":"Customer felt the dealership gave an unjustifiably low trade-in offer based on an unverified repair estimate, driving them to seek a vehicle elsewhere.","key_phrases":["low-ball offer that just happened to be just over the payoff amount","possible $1800 repair based off a warning light they didn't get the code for","net them at least an $8k profit","enough to stop me from going back"]},"ChdDSUhNMG9nS0VJQ0FnSUNrMVlibHR3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["auto-repair-service"],"problems":[]},"one_line_summary":"Customer drives 50 miles specifically for the professional and caring service department at Tom Roush Mazda.","key_phrases":["drive 50 miles away from home","professional and caring","Customer service is why"]},"ChZDSUhNMG9nS0VJQ0FnSURoeV83NlBnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":["vehicle-inspection"],"problems":[]},"one_line_summary":"Customer appreciated the fast service and was impressed by the video inspection record sent to them.","key_phrases":["Fast service","video record was awesome"]},"ChdDSUhNMG9nS0VJQ0FnSURoNGFEOHdnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a great, friendly, and accommodating experience at Tom Roush Mazda.","key_phrases":["great experience","friendly","helpful","accommodating"]},"ChdDSUhNMG9nS0VJQ0FnSURodnZHMnlRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["cx-9-service","oil-change-service","vehicle-inspection"],"problems":[]},"one_line_summary":"Customer is highly impressed with Tom Roush Mazda's service department, praising fair pricing, friendly staff, video updates, and a comfortable waiting area.","key_phrases":["reasonably priced and straightforward","video update of my car's service","makes you feel like you own something special","very little wait in the pleasant waiting area"]},"ChZDSUhNMG9nS0VJQ0FnSURoM282b1BBEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["problem_resolution","communication","responsiveness"],"entities":{"technicians":["Dan"],"services":["oil-change"],"problems":["issue-with-oil-change-service"]},"one_line_summary":"Dan reached out to resolve the customer's oil change issue, making them feel satisfied with the outcome.","key_phrases":["made me whole","reaching out to discuss my issues","oil change","appreciated him"]},"ChZDSUhNMG9nS0VJQ0FnSURoOXIzLWNnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":["Brent","Moe"],"services":[],"problems":[]},"one_line_summary":"Customer praises Brent and Moe for being friendly and highly knowledgeable.","key_phrases":["Great to deal with","Very friendly and knowledgeable","Brent and Moe both know their stuff"]},"ChZDSUhNMG9nS0VJQ0FnSURodEliZUR3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","cleanliness","professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer had a smooth, on-time service visit with a clean, modern waiting area and no issues.","key_phrases":["arrived on time","ready for me","completed work in predicted amount of time","modern and clean waiting area"]},"ChZDSUhNMG9nS0VJQ0FnSURoeEo3bVRREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["car-dealership-sales"],"problems":[]},"one_line_summary":"Customer was very impressed with the deals and smooth buying process at Tom Roush Mazda.","key_phrases":["very impressed and satisfied","awesome deals going on","smooth and easy going process"]},"ChZDSUhNMG9nS0VJQ0FnSUNodFkzb013EAE":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["courtesy","communication","professionalism","cleanliness"],"entities":{"technicians":[],"services":["used-car-purchase","vehicle-detailing","financing"],"problems":["car-not-properly-detailed-at-time-of-purchase"]},"one_line_summary":"Customer had a very positive buying experience overall but was disappointed by the subpar vehicle detailing at the time of purchase.","key_phrases":["fantastic experience buying my used Mazda","didn't harass you like other dealerships","finance team was quick but thorough","had to go through and re-clean a few areas that were missed"]},"ChdDSUhNMG9nS0VJQ0FnSUNodGRqWDVRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jackson","Moe"],"services":[],"problems":[]},"one_line_summary":"Customer praised the professionalism and friendliness of staff members Jackson and Moe at Tom Roush Mazda.","key_phrases":["Everyone was professional","very accommodating and friendly","a pleasure to work with"]},"ChZDSUhNMG9nS0VJQ0FnSUNoN3BXT0dBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["basic-maintenance"],"problems":[]},"one_line_summary":"Customer consistently receives great service for basic maintenance on their Mazda.","key_phrases":["Great service","every time I need basic maintenance","5 stars"]},"ChZDSUhNMG9nS0VJQ0FnSUNocG9hTlBBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","courtesy"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises fast service and kindness from the sales and business manager at Tom Roush Auto Group.","key_phrases":["Fast service","kindness with the Seller and Bisnes manager","TOM RUSH AUTO GROUP"]},"ChZDSUhNMG9nS0VJQ0FnSUNoeExTalVBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","punctuality","scheduling"],"entities":{"technicians":[],"services":["loaner-car","car-service"],"problems":[]},"one_line_summary":"Customer praises friendly staff, efficient service, loaner car availability, and on-time completion.","key_phrases":["always friendly and efficient","loaner car available","completed right on time"]},"ChdDSUhNMG9nS0VJQ0FnSUNodUttSmlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Jon"],"services":["vehicle-service","courtesy-vehicle"],"problems":[]},"one_line_summary":"Customer praises Jon for thorough service, great communication, and a courtesy vehicle provided during the visit.","key_phrases":["Jon was awesome","communication was great","very nice courtesy vehicle","very pleased with how everything turned out"]},"ChdDSUhNMG9nS0VJQ0FnSUNoNlBfZDdnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Roger"],"services":["car-dealership-experience"],"problems":[]},"one_line_summary":"Customer had a fantastic A-to-Z experience and praised Roger as an exceptional professional.","key_phrases":["fantastic experience","truly an exceptional professional","From A-Z"]},"ChdDSUhNMG9nS0VJQ0FnSUNoa002Wjd3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Jon"],"services":["vehicle-service"],"problems":[]},"one_line_summary":"A loyal repeat customer praises service advisor Jon Shreve for his communication and oversight of the service team.","key_phrases":["answered all of my questions","excellent job overseeing your technicians","family buys most of our cars at Roush","service many of our cars at Roush"]},"ChdDSUhNMG9nS0VJQ0FnSURCMzRYaHNnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Larry"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Larry for being informative, respectful, and not pushy during the car-buying process.","key_phrases":["very informative","not pushy at all","respectful of our needs and requests","great to work with all around"]},"ChZDSUhNMG9nS0VJQ0FnSURCdHJXdUxBEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Garen"],"services":["used-car-purchase"],"problems":["promised-two-keys-but-only-received-one-key-at-deal-completion"]},"one_line_summary":"Customer had an overall positive car-buying experience with helpful salesperson Garen Gibbs, but was disappointed to receive only one key after being promised two.","key_phrases":["only one when the tag stated 1of2","easy and simple","Garen Gibbs he was very helpful and attentive","a little disappointing"]},"ChZDSUhNMG9nS0VJQ0FnSURjOExmdkNREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["cx-5-service","video-vehicle-inspection"],"problems":[]},"one_line_summary":"Customer praises consistently excellent, honest service and appreciates the new video vehicle assessment feature at Tom Roush Mazda.","key_phrases":["excellent and honest service","no stress engagement","video assessment of the car","cool new feature"]},"ChdDSUhNMG9nS0VJQ0FnSURCZ3VudDRBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","communication","problem_resolution","pricing"],"entities":{"technicians":[],"services":["used-car-purchase","warranty-purchase","auto-financing"],"problems":["less-than-perfect-credit","bad-prior-dealership-experience"]},"one_line_summary":"After a bad experience elsewhere, the customer found Tom Roush Mazda's no-pressure, honest team restored her faith in car buying and got her financed into a 2017 GMC Terrain with an affordable warranty.","key_phrases":["make you feel at home, no pressure","worked some magic and got me in a gorgeous 2017 GMC Terrain","faith is restored","actually hug your salesman"]},"ChdDSUhNMG9nS0VJQ0FnSUNCbjU3b3VRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Freddie"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer had a fast and smooth car-buying experience purchasing a 2021 Mazda 6, crediting salesperson Freddie for the seamless process.","key_phrases":["buying process as smooth as possible","within two hours I was leaving with it","will send future car buyers to this location","5 star review"]},"ChZDSUhNMG9nS0VJQ0FnSUNCMTl2cVJnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Roger"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises Roger for providing the best auto buying experience they've ever had.","key_phrases":["Roger was awesome","Best auto buying experience I've ever had"]},"ChdDSUhNMG9nS0VJQ0FnSURBc3JMOTdBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer consistently receives good service and finds the representatives very friendly at Tom Roush Mazda.","key_phrases":["good as always","representatives are very friendly","service was good"]},"ChZDSUhNMG9nS0VJQ0FnSUNCaWJTcFZREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Scott"],"services":["auto-repair","vehicle-inspection"],"problems":["vehicle-safety-concern","car-performance-issue"]},"one_line_summary":"Customer praises Scott and the entire service team for being friendly, professional, and thorough, leaving her car safe and running perfectly.","key_phrases":["went above and beyond","exceeded my expectations","runs like a dream","highly recommend Tom Roush Mazda's service department"]},"ChZDSUhNMG9nS0VJQ0FnSUNCaXNPeVpREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer found the car-buying process easy, fast, and professional at Tom Roush Mazda.","key_phrases":["super easy, fast, and professional","buying a car could be stressful","dealership made it where the process was"]},"ChZDSUhNMG9nS0VJQ0FnSUNjNTlITGFBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["scheduling"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer was very happy with a quick and efficient car-buying experience that took under three hours.","key_phrases":["very happy with our experience","under 3 hours","left with our new car"]},"ChZDSUhNMG9nS0VJQ0FnSUQtX1ppa1ZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Pete"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Pete and says they will return to Tom Roush Mazda for their next car purchase.","key_phrases":["Pete is amazing","definitely be buying our next car","at Tom Roush because of him"]},"ChZDSUhNMG9nS0VJQ0FnSUQtd3NfcU13EAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["problem_resolution","technical_knowledge","pricing","responsiveness"],"entities":{"technicians":[],"services":["brake-repair","warranty-service","parts-order"],"problems":["brake-noise-not-resolved-after-500-repair","warranty-not-upheld-on-brake-job","ordered-part-not-received-after-3-months","suspected-unnecessary-repair-charge"]},"one_line_summary":"Customer paid $500 for a brake repair that didn't fix the noise, feels scammed by the service department, and reports a part ordered 3 months ago has never arrived.","key_phrases":["bumper to bumper warranty they would not uphold","paying $500 to fix what they said needed fixed","noise was still there","scammed me and fixed something they could charge for"]},"ChZDSUhNMG9nS0VJQ0FnSURHdDg2LUdREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","cleanliness","courtesy"],"entities":{"technicians":[],"services":["oil-change","tire-rotation"],"problems":[]},"one_line_summary":"Customer was highly satisfied with the quick turnaround, comfortable waiting area, and friendly staff during a first oil change and tire rotation on a new CX-5.","key_phrases":["Turn time on service was very good","waiting area was very comfortable","guys were great to work with","repeat service customer"]},"ChZDSUhNMG9nS0VJQ0FnSUMtcjdtTktREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Larry"],"services":["car-leasing","mazda-cx-5"],"problems":[]},"one_line_summary":"Taylor had a wonderful, stress-free first car leasing experience at Tom Roush Mazda thanks to Larry Graves and the staff.","key_phrases":["wonderful and stress free experience","goes above and beyond to earn your business","highly recommend you ask for Larry","still in love with my Mazda CX-5"]},"ChdDSUhNMG9nS0VJQ0FnSUMtbC1DQTdRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["cx5-purchase"],"problems":[]},"one_line_summary":"Customer purchased a CX-5 and appreciated the staff's dedication to ensuring a satisfying buying experience.","key_phrases":["Purchased a CX5","desire to make us happy","appreciated the people"]},"ChZDSUhNMG9nS0VJQ0FnSUMtMGFQOVJREAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["punctuality","scheduling"],"entities":{"technicians":[],"services":["regular-service"],"problems":[]},"one_line_summary":"Customer had a smooth and timely regular service visit with no issues.","key_phrases":["work started on time","In and out in good order","regular service"]},"ChdDSUhNMG9nS0VJQ0FnSUMtOXN2NWlnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","communication","pricing"],"entities":{"technicians":["Pete","Moe"],"services":["car-purchase","vehicle-selection","auto-financing"],"problems":[]},"one_line_summary":"Customer describes the best car buying experience they've had, praising salesperson Pete and finance manager Moe for being knowledgeable, patient, and pressure-free.","key_phrases":["best car buying experience we've had","Pete knew his stuff","So respectful of our time","we never once felt pressured"]},"ChZDSUhNMG9nS0VJQ0FnSUNBeUxTWUt3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer feels consistently valued and cared for at Tom Roush Mazda.","key_phrases":["always feel like they care","care about their customers"]},"ChdDSUhNMG9nS0VJQ0FnSUMtb3JEdm5BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the professionalism at Tom Roush Mazda and plans to return with their MX5.","key_phrases":["Very professional","always take my new MX5 here"]},"ChdDSUhNMG9nS0VJQ0FnSURlZ3VHai1BRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["professionalism","problem_resolution","communication"],"entities":{"technicians":["Aj"],"services":["car-purchase","vehicle-service"],"problems":["dishonest-business-practices","overcharging-or-fraud-during-purchase","multiple-service-issues-with-two-cars","refund-dispute"]},"one_line_summary":"Customer accuses both the sales and service departments of dishonest practices, noting that while an owner attempted to make things right, significant damage had already been done.","key_phrases":["full of dirty crooks","tried to screw us over","you are NOT honest people","both our cars"]},"ChZDSUhNMG9nS0VJQ0FnSUMya09pMUlnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","pricing","communication","problem_resolution"],"entities":{"technicians":["Lee"],"services":["new-vehicle-purchase","certified-pre-owned-purchase","vehicle-service"],"problems":[]},"one_line_summary":"Customer purchased two CX-5 vehicles from Tom Roush Mazda and praised Lee and the entire team for a low-pressure, accommodating sales and service experience.","key_phrases":["same great experience as the first purchase","Low pressure","worked hard to get us the vehicle and price we wanted","most pleasant service experiences I have ever had"]},"ChdDSUhNMG9nS0VJQ0FnSURlLVlEc3BBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Scott"],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises Scott for consistently providing excellent care for their vehicle.","key_phrases":["always takes good care","my vehicle","Scott"]},"ChZDSUhNMG9nS0VJQ0FnSURlcWNEaklnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-inspection","auto-repair"],"problems":[]},"one_line_summary":"Customer praised excellent communication from the service manager and appreciated the video showing issues needing repair.","key_phrases":["great service and communication","video they sent showing the issues","very clear what needed to be serviced"]},"ChdDSUhNMG9nS0VJQ0FnSURlc3ZubTRnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","courtesy","pricing","professionalism"],"entities":{"technicians":["Rodger","Skylar"],"services":["car-purchase","auto-financing"],"problems":[]},"one_line_summary":"Customer praises knowledgeable and friendly salesman Rodger and financier Skylar for a low-pressure, family-friendly car buying experience.","key_phrases":["like conversing with my favorite Uncle","non-pressure salesmanship","reasonable loan with a bank we know and trust","would definitely do business with this company again"]},"ChZDSUhNMG9nS0VJQ0FnSURldEozU0pBEAE":{"sentiment":"negative","sentiment_score":-0.45,"aspects_mentioned":["professionalism","communication","problem_resolution","pricing","responsiveness"],"entities":{"technicians":[],"services":["used-car-purchase","brake-rotor-replacement","vehicle-inspection"],"problems":["service-record-not-provided","missing-spare-tire-and-tools","worn-tires-brake-pads-rotors-and-battery","delayed-delivery-of-missing-items"]},"one_line_summary":"Customer praises the salesman's professionalism but is frustrated by lack of service records, missing spare tire equipment, and poor follow-through on promises.","key_phrases":["very kind and professional","still haven't seen it","took approximately 2 months","THOROUGHLY inspect the vehicle"]},"ChdDSUhNMG9nS0VJQ0FnSURldU8zSG9nRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Lee"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer did not purchase but praised salesman Lee for being non-pushy and communicative, expressing willingness to return for a future purchase.","key_phrases":["non - pushy, didn't pressure me into anything","great communication","found a better deal elsewhere","will be on my radar for my next vehicle purchase"]},"ChdDSUhNMG9nS0VJQ0FnSURla0oycnhRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a pleasant buying experience and recommends the dealership to others.","key_phrases":["very pleasant buying experience","recommend this dealership to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSUNlOC0yUExnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the service as timely, easy, and straightforward.","key_phrases":["Timely, easy, straightforward service","Thank you"]},"ChZDSUhNMG9nS0VJQ0FnSUR1dWI2S0dREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","punctuality","technical_knowledge","professionalism"],"entities":{"technicians":["Scott","Jon","Larry"],"services":["vehicle-additions","cx-30-purchase"],"problems":[]},"one_line_summary":"Customer praises Scott, Jon, and Larry for their helpfulness, knowledge, and courtesy during both a service visit and a CX-30 purchase.","key_phrases":["extremely helpful, courteous and patient","finishing up in a timely manner","incredibly knowledgeable","Larry is a gem"]},"ChZDSUhNMG9nS0VJQ0FnSUNlbkszb1dnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality","cleanliness"],"entities":{"technicians":[],"services":["car-wash","auto-service"],"problems":[]},"one_line_summary":"Customer praises the service department for being helpful, efficient, and providing a complimentary car wash.","key_phrases":["team is great and very helpful","in the shop and out before I knew it","free car wash was a plus"]},"ChZDSUhNMG9nS0VJQ0FnSUNlcUxQalRnEAE":{"sentiment":"positive","sentiment_score":0.3,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["tire-purchase"],"problems":["overpriced-tire"]},"one_line_summary":"Customer likes the dealership and cars but found tire pricing to be extremely expensive.","key_phrases":["nice place with nice cars","one tire is waaaaay overpriced","waaaaay overpriced"]},"ChdDSUhNMG9nS0VJQ0FnSUR1cjRhdjNnRRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":["Skyler"],"services":["warranty-cancellation","gap-insurance-refund","car-buying"],"problems":["warranty-not-cancelled","gap-insurance-refund-not-received","finance-person-not-following-up"]},"one_line_summary":"Customer had a good car buying experience but is frustrated by the finance person Skyler's failure to follow up on a warranty cancellation and gap insurance refund.","key_phrases":["car buying was excellent","cancel a warranty and refund gap","kept saying would get back to me","yet to hear anything or receive my money"]},"ChZDSUhNMG9nS0VJQ0FnSUMycWQ3U1dnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","punctuality","communication"],"entities":{"technicians":[],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer praised the excellent service at Tom Roush Mazda, highlighting easy scheduling, punctuality, and great communication throughout the process.","key_phrases":["really excellent service","easy to schedule","perfectly on time","keeping you updated"]},"ChdDSUhNMG9nS0VJQ0FnSUR1by11cC1RRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","courtesy","cleanliness"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised the prompt and courteous service and found the waiting area to be a pleasant environment.","key_phrases":["Prompt courteous service","Lovely place to wait"]},"ChdDSUhNMG9nS0VJQ0FnSUNLaGZIQnZ3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["auto-repair","service-department"],"problems":[]},"one_line_summary":"Customer travels from the city to Westfield specifically for the honest and reliable service at Tom Roush Mazda's Service Department.","key_phrases":["impeccable, HONEST, reliable service","travel all the way to Westfield","good people to trust your automobile with","love the Service Department"]},"ChdDSUhNMG9nS0VJQ0FnSUR1OU1fTXVBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Billy"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and quick vehicle purchase experience with Billy, finding and buying a car within two days.","key_phrases":["Billy was great","found vehicle in the afternoon","purchased next day"]},"ChdDSUhNMG9nS0VJQ0FnSUR1aFBHQnJ3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","punctuality","cleanliness","professionalism","communication","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["repair-and-maintenance","new-car-purchase","cx-30-purchase"],"problems":[]},"one_line_summary":"A multi-Mazda owner praises Tom Roush Mazda for reasonable pricing, fast turnaround with video updates, a clean waiting area, and friendly knowledgeable staff, rating it the best of five Mazda dealers experienced.","key_phrases":["price is surprisingly reasonable","turn around time is incredible with video updating car status","waiting area is big, clean, and comfortable","five star Mazda dealer"]},"ChZDSUhNMG9nS0VJQ0FnSUR1cEpURE1REAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Scott"],"services":["vehicle-inspection","service-walkthrough-video"],"problems":[]},"one_line_summary":"Customer praises service advisor Scott for his personalized greeting and a helpful video from the technician showing needed repairs.","key_phrases":["video from service tech showing what was in need","remembered my name","go the extra to make it personal","Tom Roush has a good one there"]},"ChZDSUhNMG9nS0VJQ0FnSUR1aEtfbFBnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-buying","financing"],"problems":[]},"one_line_summary":"Customer had a very pleasant car buying experience from sales through finance and highly recommends Tom Roush Mazda.","key_phrases":["very pleasant car buying experience","from sales to finance","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUR1aUlQZFZREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Larry"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience with Larry Graves and plans to return to Tom Roush Mazda.","key_phrases":["great experience working with Larry Graves","very helpful","would be back to do business at Tom Roush"]},"ChdDSUhNMG9nS0VJQ0FnSUR1Z04zNGdBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["mazda-mx5-service"],"problems":[]},"one_line_summary":"Customer had a fast and excellent service experience on their 2002 Mazda MX5 from start to finish.","key_phrases":["Fast and thorough","Excellent experience from beginning to end","02' Mx5"]},"ChdDSUhNMG9nS0VJQ0FnSUN1ODY3XzhRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praised Tom Roush Mazda for excellent, responsive, and helpful service throughout the buying process without being pushy.","key_phrases":["Excellent customer service","Responsive without being pushy","very helpful throughout the entire process"]},"ChdDSUhNMG9nS0VJQ0FnSUN1bmNuMm1RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Larry","Moe"],"services":["new-car-purchase","vehicle-feature-training","auto-financing"],"problems":[]},"one_line_summary":"Customer had a highly satisfying car-buying experience purchasing a Mazda 3, praising Larry's no-pressure sales approach and Moe's easy financing process.","key_phrases":["wonderful car-buying experience","exceptional no-pressure service","trained me on my new car's features","financial side of buying easy"]},"ChZDSUhNMG9nS0VJQ0FnSUN1eWFIZ2J3EAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["key-fob-battery-replacement"],"problems":["dead-key-fob-batteries"]},"one_line_summary":"Customer had key fob batteries replaced at no charge.","key_phrases":["replace the batteries in my key fobs","changed them at no charge"]},"ChdDSUhNMG9nS0VJQ0FnSURHOEpmQnFRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"A decade-long loyal customer just purchased a 2022 Mazda CX-30 and praises Roush's excellent service across all departments.","key_phrases":["loyal Roush customer for a decade","beautiful new red 2022 Mazda CX-30","excellent service in every department","will always come back"]},"ChdDSUhNMG9nS0VJQ0FnSUN1OEtuQndnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jarod"],"services":["car-sales"],"problems":[]},"one_line_summary":"Jarod Ediza provided an excellent car-buying experience by helping the customer find the perfect car.","key_phrases":["worked with us to find the perfect car","Great experience","Jarod Ediza"]},"ChdDSUhNMG9nS0VJQ0FnSURPdDRDUHN3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Pete","Moe"],"services":["car-purchase","financing"],"problems":[]},"one_line_summary":"Customer had a wonderful car buying experience, praising both Pete for his knowledge and Moe in finance for their service.","key_phrases":["Pete is awesome","So informed and was great to work with","Moe in finance was awesome","wonderful car buying experience"]},"ChZDSUhNMG9nS0VJQ0FnSUN5N1otQU5nEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["scheduled-maintenance"],"problems":[]},"one_line_summary":"Customer praises thorough scheduled maintenance and great staff at Tom Roush Mazda.","key_phrases":["very thorough scheduled maintenance","great staff"]},"ChdDSUhNMG9nS0VJQ0FnSURPc1pyemhRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["cx5-service"],"problems":[]},"one_line_summary":"Customer is extremely loyal to Tom Roush Mazda, praising their service technicians and managers as the best they've ever dealt with.","key_phrases":["wouldn't take my CX5 anywhere else","hands down the best","best service techs and managers I've ever dealt with"]},"ChdDSUhNMG9nS0VJQ0FnSUNjdS1IX3ZBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for their friendly staff and consistent effort to resolve issues.","key_phrases":["Very friendly","always work to make things right"]},"ChZDSUhNMG9nS0VJQ0FnSUNPai1DRUx3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","communication"],"entities":{"technicians":["Larry"],"services":["new-car-sales","test-drive","vehicle-delivery"],"problems":[]},"one_line_summary":"Lynnette had a pressure-free, enjoyable car-buying experience with Larry, ultimately purchasing a red Mazda CX-5 after comparing several competitors.","key_phrases":["NO PRESSURE ONLY PATIENCE","head was NOT POUNDING after the final transaction","Larry even got in the car with me before driving off","fell in love and knew this was the vehicle for me"]},"ChZDSUhNMG9nS0VJQ0FnSUNZcC1DYlBREAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["recall-service"],"problems":["recalls-on-mazda-3"]},"one_line_summary":"The service department efficiently completed all recalls on the customer's Mazda 3 while they waited.","key_phrases":["took care of all the recalls","Mazda 3","while I waited"]},"ChZDSUhNMG9nS0VJQ0FnSUNPek5LY0NnEAE":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["communication","pricing","professionalism"],"entities":{"technicians":[],"services":["oil-change","tire-rotation"],"problems":["unauthorized-tire-rotation-performed-without-customer-consent"]},"one_line_summary":"Technician performed an unrequested tire rotation without prior approval, though a $16 discount was applied and the customer was kept informed throughout.","key_phrases":["kept me informed on the progress","tire rotation without consulting me","took 16.00 off my bill","only there for the oil change"]},"ChdDSUhNMG9nS0VJQ0FnSUNHLThqOHFRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer is very happy with the overall experience and loves their new Mazda CX-5.","key_phrases":["very happy with the experience","everyone was helpful","love my new CX5"]},"ChZDSUhNMG9nS0VJQ0FnSUQycG96ak5nEAE":{"sentiment":"negative","sentiment_score":-0.78,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing","professionalism","courtesy"],"entities":{"technicians":[],"services":["tire-replacement","brake-flush","injector-cleaning"],"problems":["pothole-damaged-tire","brake-flush-not-completed","incomplete-brake-bleed","cold-start-misfiring","gasoline-smell-on-cold-starts"]},"one_line_summary":"Customer received incomplete brake flush and shoddy service, was charged full price for tires, and experienced post-service engine issues after an injector cleaning.","key_phrases":["definitely did not do the brake flush","brake fluid was still very dirty","had to take it home and do a PROPER brake bleed","tell you everything is wrong with your car so you can trade it in"]},"ChdDSUhNMG9nS0VJQ0FnSUQyZ3Q3UmxnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":["Billy"],"services":["vehicle-trade-in","new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises Billy and the dealership for selling at MSRP without markups and making the trade-in process smooth.","key_phrases":["sold at MSRP","didn't have crazy markups","extremely helpful and patient","everything went extremely smooth"]},"ChdDSUhNMG9nS0VJQ0FnSUQyaUxTUDN3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["new-car-purchase","test-drive","vehicle-order"],"problems":[]},"one_line_summary":"Customer had a pressure-free buying experience and loves their new CX-5, praising the dealership's no-hassle approach and refund offer.","key_phrases":["No pressure","several cars to test drive","offered a refund if we wasn't happy","We love our CX-5"]},"ChdDSUhNMG9nS0VJQ0FnSUMycDktWHNRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Long-time customer praises the consistently courteous, professional staff and quality advice received over the years.","key_phrases":["perfectly courteous and professional","great advice over the years","always felt well taken care of"]},"ChZDSUhNMG9nS0VJQ0FnSURRNW9LZmJnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":["Matt","Scott"],"services":["service-center"],"problems":[]},"one_line_summary":"Customer praises Tom Roush service center, specifically highlighting Matt and Scott for always listening and caring.","key_phrases":["always does a great job","always listen and care","Matt & Scott"]},"ChdDSUhNMG9nS0VJQ0FnSUMyeGV5bzhBRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["cleanliness"],"entities":{"technicians":[],"services":["car-wash","auto-service"],"problems":["poor-quality-free-car-wash"]},"one_line_summary":"Customer was satisfied with the service overall but found the complimentary car wash quality lacking.","key_phrases":["great service","improve the quality","free car wash"]},"ChZDSUhNMG9nS0VJQ0FnSUMyd2JIaUVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Jarod"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Jarod for making the car buying process fun, interactive, and tailored to her needs.","key_phrases":["Jarod was spectacular","car buying experience fun and interactive","buying the right car for me","Highly recommend him"]},"ChdDSUhNMG9nS0VJQ0FnSUMyNk9fZ2dRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Larry","Moe"],"services":["new-car-sales","vehicle-financing","vehicle-walkthrough"],"problems":[]},"one_line_summary":"Larry provided excellent car shopping guidance and electronics orientation while Moe made the financing process quick and easy.","key_phrases":["terrific job showing car options","walked us thru all the new electronics","financing part, quick and easy"]},"ChdDSUhNMG9nS0VJQ0FnSURXXzZxQTF3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy"],"entities":{"technicians":["Billy","Moe"],"services":["new-suv-purchase","trade-in","financing"],"problems":[]},"one_line_summary":"Customer bought their first new SUV, a 2022 Mazda CX-5, and praised sales rep Billy and business manager Moe for their helpfulness and thorough explanations throughout the process.","key_phrases":["very first brand new SUV","family oriented place of business","worked with me from start to finish","making my dream into a reality"]},"ChZDSUhNMG9nS0VJQ0FnSURXcTRPTldREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Brent"],"services":["lease-acquisition"],"problems":[]},"one_line_summary":"Customer praises Brent for making the lease process easy and efficient by understanding her needs.","key_phrases":["Brent is amazing","makes my life easier","knowing my needs","lease so easy to obtain"]},"ChZDSUhNMG9nS0VJQ0FnSURXbzVDME93EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","professionalism"],"entities":{"technicians":[],"services":["vehicle-service","vehicle-sales"],"problems":[]},"one_line_summary":"A loyal 9-year customer praises Tom Roush Mazda's service, sales department, and newly remodeled showroom for its clean and welcoming atmosphere.","key_phrases":["steady customer for nearly 9 years","completely satisfied with their service and sales","remodel of the service and sales showroom is great","friendly and welcoming as well as CLEAN"]},"ChZDSUhNMG9nS0VJQ0FnSURXX1o2bGFBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Lee"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had an easy, no-pressure car buying experience and praised salesperson Lee.","key_phrases":["easy no pressure","got the car my husband wanted","Lee was great to work with"]},"ChdDSUhNMG9nS0VJQ0FnSURXcVBtVXNBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","punctuality","problem_resolution"],"entities":{"technicians":[],"services":["vehicle-service","auto-repair"],"problems":["unresolved-vehicle-issues-from-prior-service-center"]},"one_line_summary":"Customer praises the service department for resolving vehicle issues that another Mazda service center had failed to fix, exceeding expectations with thoroughness and friendliness.","key_phrases":["went above and beyond","correct issues that another local Mazda service center could not","exceeded my expectations","thorough, friendly, timely, accurate"]},"ChZDSUhNMG9nS0VJQ0FnSUNpM3ZEM01BEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["trade-in-appraisal","new-car-purchase"],"problems":["lowball-trade-in-offer-of-7000-on-a-car-worth-11700-13000"]},"one_line_summary":"Customer received a $7,000 trade-in offer far below KBB value and the $13,000 she quickly got selling privately, so she bought her Miata elsewhere.","key_phrases":["offered me $7000 when KBB trade-in value was $11700","sold myself on AutoTrader for $13000 in 2 days","bought my dream Miata elsewhere","facts are facts America"]},"ChZDSUhNMG9nS0VJQ0FnSUNXN2MzTFN3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","responsiveness","technical_knowledge","professionalism"],"entities":{"technicians":["Jt"],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer praises JT Boyle and Tom Roush Mazda for a kind, knowledgeable, and pressure-free car buying experience.","key_phrases":["very kind and responsive","not pushy","kind and knowledgeable","would recommend them to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSURDdnNqV0FnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":["Skylar"],"services":["vehicle-lease"],"problems":[]},"one_line_summary":"Customer praises Skylar Brewer for outstanding professionalism and speed in helping them lease the perfect vehicle on short notice.","key_phrases":["treated with respect and professionalism","in record time","Skylar Brewer is AMAZING","needed to lease a vehicle in a bit of a rush"]},"ChZDSUhNMG9nS0VJQ0FnSUNXNFBPYkNBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Billy"],"services":["new-vehicle-purchase","cx9-sale"],"problems":[]},"one_line_summary":"A repeat customer praises Billy for making her third Mazda CX-9 purchase easy and satisfying.","key_phrases":["third Mazda vehicle from this dealership","ease of my purchase experience","went out of his way to make sure I was satisfied","find exactly what I wanted"]},"ChdDSUhNMG9nS0VJQ0FnSURtbjllcnhBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Carol had a pleasant car-buying experience thanks to friendly and helpful staff.","key_phrases":["friendly and helpful","whole buying experience pleasant","staff was friendly"]},"ChdDSUhNMG9nS0VJQ0FnSUM2czdPbHJRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["auto-service","sales"],"problems":[]},"one_line_summary":"Customer highly recommends Tom Roush Mazda for both service and sales, praising their honesty and speed.","key_phrases":["Great service department","Honest and very quick","in and out","Would recommend for service or sales"]},"ChdDSUhNMG9nS0VJQ0FnSURteGNMd3JnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Brent"],"services":["mazda-cx-5-purchase"],"problems":[]},"one_line_summary":"Customer praises Brent and expresses love for their new Mazda CX-5.","key_phrases":["Brent is great","love our CX-5"]},"ChZDSUhNMG9nS0VJQ0FnSURtbXJxa0lnEAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["waiting-area-amenities"],"problems":[]},"one_line_summary":"Customer appreciated the friendly staff and complimentary drink selection available while waiting.","key_phrases":["Friendly workers","great selection of drinks","while you wait"]},"ChdDSUhNMG9nS0VJQ0FnSURtaFA3dnZnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":["Chanette","Brent"],"services":["new-car-purchase","internet-sales"],"problems":[]},"one_line_summary":"Customer had an outstanding, pain-free car buying experience thanks to seamless pre-visit preparation by Chanette and attentive in-person service from salesman Brent.","key_phrases":["Absolute BEST car buying experience I've ever had","everything was ready to sign and move forward","pain free, worthwhile experience","will never go anywhere else but Tom Roush Mazda"]},"ChZDSUhNMG9nS0VJQ0FnSUN3MGNxV1ZREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer had a positive service experience and praised the team at Tom Roush Mazda.","key_phrases":["Good service","These guys are great"]},"ChdDSUhNMG9nS0VJQ0FnSUNtMi1QaThBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":["Larry"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and easy car-buying experience at Tom Roush Mazda, praising salesperson Larry for his helpfulness.","key_phrases":["easy and smooth experience","great in answering all of our questions","making sure we were taken care of","would recommend Larry and Tom Roush Mazda"]},"ChdDSUhNMG9nS0VJQ0FnSUNtZzhqUWdBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["used-car-sale"],"problems":[]},"one_line_summary":"Customer is pleased with the high quality used vehicle purchased for their son and recommends the dealership.","key_phrases":["high quality used vehicle","Great sales","definitely a recommended dealer"]},"ChZDSUhNMG9nS0VJQ0FnSURDN0pXbU1BEAE":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["responsiveness","problem_resolution","communication"],"entities":{"technicians":[],"services":["recall-repair","warranty-service"],"problems":["difficulty-reaching-service-center","two-recalls","warranty-issue"]},"one_line_summary":"Customer had initial difficulty reaching the service center but received excellent service for two recalls and a warranty issue once contact was made.","key_phrases":["took a few times to get a response","everything went perfectly","could not have asked for better service","two recalls and a warranty issue"]},"ChdDSUhNMG9nS0VJQ0FnSUNtbWZfNG1BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for its calm, pressure-free sales environment and personal courtesy from management compared to other dealerships.","key_phrases":["NO pressure, great help","no leaving me to speak to my manager routine","personally thanked by one of the managers","Family owned and run businesses are truly the best"]},"ChZDSUhNMG9nS0VJQ0FnSUNtenM2d1l3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Bob"],"services":["new-car-sales","used-car-sales"],"problems":[]},"one_line_summary":"A long-time loyal customer praises Bob Wood for consistently finding the right vehicles and providing exemplary service over the years.","key_phrases":["go to for any vehicle new or used","Bob Wood always finds just what we are looking for","exemplary service over the years","buying all our cars from Tom Roush"]},"ChZDSUhNMG9nS0VJQ0FnSURHdTVmLWRBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","technical_knowledge"],"entities":{"technicians":["Scott"],"services":["vehicle-service","used-car-sales","new-car-sales"],"problems":[]},"one_line_summary":"Customer highly recommends Tom Roush Mazda, praising service team leader Scott for thorough communication and professional guidance on service priorities.","key_phrases":["Very thorough explanation of needed services","Helped me decide service priorities in a very professional manner","highly recommend buying your next new or used car","sticking with them for your service needs"]},"ChdDSUhNMG9nS0VJQ0FnSURHM2JLdmtBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["oil-change"],"problems":[]},"one_line_summary":"Customer had a fast and satisfying oil change experience at Tom Roush Mazda.","key_phrases":["Great Service","In and out fast","oil change"]},"ChZDSUhNMG9nS0VJQ0FnSURHd3JLbEZ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","communication"],"entities":{"technicians":["Jt"],"services":["car-purchase","remote-sales"],"problems":[]},"one_line_summary":"Salesperson JT Boyle made a long-distance car purchase effortless with attentive, responsive service.","key_phrases":["extremely excellent attentive to detail","always available","purchase from a distance effortless","all your hard work"]},"ChZDSUhNMG9nS0VJQ0FnSURHMUlhTERBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Johnny"],"services":["vehicle-lease","mazda-cx-30"],"problems":[]},"one_line_summary":"Customer had an exceptional leasing experience with sales rep Johnny Much, praising his thoughtfulness and the team's family-like atmosphere.","key_phrases":["couldn't be more thrilled","not like any car salesman I've dealt with","feel like you're in the midst of a family","followed up a couple of times"]},"ChdDSUhNMG9nS0VJQ0FnSURHMlBMYXFBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer was pleased with the professional, friendly staff and timely service.","key_phrases":["professional and friendly","timely manner","staff was professional"]},"ChdDSUhNMG9nS0VJQ0FnSUQwbllmMjJRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","communication"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises their knowledgeable, low-pressure salesperson and the overall professionalism of the dealership staff during an extended afternoon visit.","key_phrases":["spent an entire afternoon with us","no high pressure","truly concerned first and foremost with our satisfaction","would go there again and would also send others"]},"ChdDSUhNMG9nS0VJQ0FnSUNHcDdPWmlBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":["Pete","Jt"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises Pete and J.T. for being helpful and answering all questions during the purchase process.","key_phrases":["worked with me for any question I had","really awesome","Pete and J.T."]},"ChZDSUhNMG9nS0VJQ0FnSURja012d1J3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A loyal repeat customer who has purchased 7 vehicles from Tom Roush Mazda and refuses to go elsewhere.","key_phrases":["7th vehicle I've purchased","won't go anywhere else","this place"]},"ChdDSUhNMG9nS0VJQ0FnSUNHeS0zLTZRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["oil-change"],"problems":[]},"one_line_summary":"Customer had a positive oil change experience, praising the efficiency and the newly remodeled store.","key_phrases":["so efficient","newly remodeled store","oil change at Tom Roush Mazda"]},"ChdDSUhNMG9nS0VJQ0FnSUNHcWNubWlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Larry"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer purchased their second car in four months from Tom Roush Mazda, praising salesman Larry Graves for his knowledge and smooth transaction handling.","key_phrases":["second car we have purchased","couldn't ask for a better person","knowledgeable, answers all questions","smooth transaction"]},"ChZDSUhNMG9nS0VJQ0FnSUNHMFp2cmZBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":["Lee"],"services":["car-purchase","paperwork-processing"],"problems":[]},"one_line_summary":"Customer had a smooth, fair car-buying experience with helpful salesperson Lee who pre-prepared paperwork for a quick close.","key_phrases":["Lee was helpful","the deal was totally fair","got most of the paperwork done for us","come in and close it quick"]},"ChdDSUhNMG9nS0VJQ0FnSUNHZ3M3NV9BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Larry","Moe"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had an amazing experience purchasing a new Mazda CX-5 and praised the sales staff for being easy to work with.","key_phrases":["amazing experience","very easy to work with","new Mazda CX-5"]},"ChZDSUhNMG9nS0VJQ0FnSUQ2M2VueWRnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","pricing","professionalism"],"entities":{"technicians":["Jonny"],"services":["new-car-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer praises Jonny and the team for working within her budget to deliver a soul red Mazda 3 hatchback and highly recommends Tom Roush Mazda.","key_phrases":["willing to put the work in for the price I needed","outstanding job","soul red Mazda 3 hatchback","would recommend Tom Roush to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSUQ2LW9UZml3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","scheduling","courtesy"],"entities":{"technicians":["Jt"],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson JT for his knowledge, patience, flexibility with scheduling, and proactive communication about incoming vehicles.","key_phrases":["great experience","willing to go the extra mile","work around our schedules","keep us in the loop"]},"ChZDSUhNMG9nS0VJQ0FnSUQ2NHFQOFhBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["vehicle-inspection","service-department"],"problems":[]},"one_line_summary":"Customer praises the service department for sending video updates during the visit and highlights the professionalism of the staff.","key_phrases":["send videos of things they've found on your car","while you wait","nice and professional people","service department is great"]},"ChZDSUhNMG9nS0VJQ0FnSUQ2NHViU2JBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises the staff for being extremely friendly, professional, and providing great service.","key_phrases":["extremely friendly and professional","great service"]},"ChZDSUhNMG9nS0VJQ0FnSUM2al9qNkR3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","problem_resolution"],"entities":{"technicians":["Jt"],"services":["new-vehicle-purchase","vehicle-sourcing"],"problems":["desired-vehicle-not-in-stock","extended-delivery-delay-due-to-global-supply-chain-issues"]},"one_line_summary":"Customer praises Tom Roush for finding their desired vehicle without markups despite supply chain challenges, resulting in an excellent buying experience for two new vehicles.","key_phrases":["no such games at Tom Roush","find me exactly what I wanted on its way from Japan","markups of anywhere from $5k-$15k","take great care of their customers"]},"ChZDSUhNMG9nS0VJQ0FnSUM2Z1pTTWJnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Freddy"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer with 30 years of car-buying experience calls this the best ever, praising Freddy and his crew for their knowledge, humor, and no-pressure approach.","key_phrases":["never had a better experience","no pressure, great working environment","like working with friends","make the experience like nothing you've ever experienced"]},"ChdDSUhNMG9nS0VJQ0FnSUM2b2JydjdnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Skylar"],"services":["new-car-purchase","mazda-cx-5"],"problems":[]},"one_line_summary":"Customer praised Skylar for being helpful during the purchase of a Mazda CX-5, noting the dealership had ample inventory to meet her criteria.","key_phrases":["very helpful with the purchase","multiple choices that met all of my criteria","Mazda CX-5"]},"ChZDSUhNMG9nS0VJQ0FnSUM2NnF2ZVR3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","responsiveness"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"A repeat customer praises the Tom Roush team for staying late to complete a car purchase and highly recommends the dealership.","key_phrases":["team was outstanding","willing to stay late","second time we have purchased a vehicle","highly recommends Tom Roush"]},"ChZDSUhNMG9nS0VJQ0FnSUM2Z29LY0xREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Bob","Joe"],"services":["car-sales"],"problems":[]},"one_line_summary":"Bob and Joe provided patient, caring, and accommodating service that made the car-buying experience smooth for the customer and their family.","key_phrases":["very patient and easy to work with","went out of their way to help","genuinely cared about my family","Joe deserves a new computer"]},"ChZDSUhNMG9nS0VJQ0FnSURhMXQybWR3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","scheduling"],"entities":{"technicians":[],"services":["lease-trade-in","vehicle-leasing"],"problems":[]},"one_line_summary":"A repeat customer praises Tom Roush Mazda for a smooth and accommodating lease trade-in process, noting this is her fourth car from the dealership.","key_phrases":["more than accommodating","smooth and quick process","4th car from Tom Roush","keep going back"]},"ChZDSUhNMG9nS0VJQ0FnSURhbHBTV2FREAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","punctuality"],"entities":{"technicians":[],"services":["60k-mile-service","oil-change"],"problems":["overpriced-routine-service-quote","excessive-wait-time-for-oil-change"]},"one_line_summary":"Customer was quoted over $1,100 for a 60k mile service and experienced a lengthy oil change, leading them to vow not to return.","key_phrases":["quoted over $1,100 for a routine 60k mile service","took over an hour","not returning"]},"ChZDSUhNMG9nS0VJQ0FnSURhcXBUaWRREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Larry"],"services":["cx5-test-drive","suv-sales"],"problems":[]},"one_line_summary":"Customer visited Tom Roush Mazda looking for an SUV, test drove a CX-5 with salesman Larry, and is likely to purchase one.","key_phrases":["looking for a new SUV","took a CX5 out for a drive","very nice auto..comfy..rides well","Thinking we will likely get the CX5"]},"ChdDSUhNMG9nS0VJQ0FnSUNhLWFmUzRBRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Scott"],"services":["car-service"],"problems":["unprofessional-treatment-by-staff-member"]},"one_line_summary":"Customer had a very negative experience with a staff member named Scott, citing unprofessional and poor treatment, and vows never to return.","key_phrases":["his not professional","didn't like how he treated me","will never ever go back","if Scott is there"]},"ChZDSUhNMG9nS0VJQ0FnSUNhNXUzTWJ3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer praised the great service and communication during a multi-day repair visit.","key_phrases":["great service","great communication","had our car for a few days"]},"ChZDSUhNMG9nS0VJQ0FnSUNhMXRIMFhBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had an easy, straightforward buying experience and would purchase from Tom Roush Mazda again.","key_phrases":["Easy experience","did everything they said they'd do","buy from them again"]},"ChZDSUhNMG9nS0VJQ0FnSUNhM05iUVhnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Lee"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Lee provided a helpful, patient, and pressure-free car buying experience.","key_phrases":["helpful and patient","wasn't pushy at all","purchase process"]},"ChdDSUhNMG9nS0VJQ0FnSUNhNkt1NmxRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Jt"],"services":["vehicle-selection","car-sales"],"problems":[]},"one_line_summary":"Customer praised the helpful and knowledgeable staff, especially salesman JT, during the vehicle selection process.","key_phrases":["really nice and helpful","knew a lot about the vehicles","JT was especially helpful","selecting a vehicle"]},"ChZDSUhNMG9nS0VJQ0FnSURxbDZHMmZREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Skylar"],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer praised Skylar for making the car buying process easy and enjoyable.","key_phrases":["made car buying easy","truly appreciated Skylar's help"]},"ChdDSUhNMG9nS0VJQ0FnSURxcy1uaDJ3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Brad"],"services":["new-car-purchase","mazda3-sale"],"problems":[]},"one_line_summary":"Brad Williams provided an exceptionally knowledgeable and courteous experience during the purchase of a new Mazda3, making it the customer's best car-buying experience ever.","key_phrases":["more than helpful during our purchase","very knowledgeable and courteous","best car I've ever bought","Brad made it that much easier"]},"ChdDSUhNMG9nS0VJQ0FnSURxenZqSHV3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Larry"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer bought 3 Mazdas in one year largely due to the excellent service provided by salesperson Larry.","key_phrases":["Great working with Larry","bought 3 Mazda's this year","all because of Larry","takes care of you"]},"ChZDSUhNMG9nS0VJQ0FnSURxbnBiZERBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","pricing","communication"],"entities":{"technicians":[],"services":["auto-service","maintenance"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for a consistently non-pushy, honest service department that doesn't upsell unnecessary maintenance.","key_phrases":["always a good experience","not pushy","do not nickel and dime you","service department excels"]},"ChdDSUhNMG9nS0VJQ0FnSURxeXJhcS1nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","communication","responsiveness"],"entities":{"technicians":["Roger"],"services":["vehicle-browsing","sales-consultation"],"problems":[]},"one_line_summary":"A visiting out-of-state customer praises salesman Roger for exceptional, no-pressure customer service even after learning she was not buying that day.","key_phrases":["best customer service possible","did not change Rogers customer care","we didn't want to waste his time","will be choosing Mazda because of Roger"]},"ChdDSUhNMG9nS0VJQ0FnSURxa3F6eW5nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Freddy"],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer had an awesome car buying experience, praising salesperson Freddy for helping find exactly the right vehicle.","key_phrases":["awesome experience for car buying","Freddy was great","find exactly what I wanted"]},"ChZDSUhNMG9nS0VJQ0FnSURxaU5LS01BEAE":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["courtesy","technical_knowledge","communication","pricing","problem_resolution"],"entities":{"technicians":["Brent","Steve"],"services":["car-purchase","trade-in","vehicle-inspection","financing"],"problems":["trade-in-value-negotiation","deer-damage-devaluation-of-trade-in"]},"one_line_summary":"Customer had a largely positive car-buying experience with helpful staff and an honest mechanic, but had to haggle to get a fair trade-in value.","key_phrases":["frankly, candidly, and honestly what he liked or didn't like","put two cars on the lift for me","had to haggle a little to get it to the price I wanted","most of my experience was very positive"]},"ChZDSUhNMG9nS0VJQ0FnSUNxNC1fTEJREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jt"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great car-buying experience at Tom Roush Mazda and praised salesperson JT.","key_phrases":["great experience buying a car","Thanks JT"]},"ChdDSUhNMG9nS0VJQ0FnSUNxaWN5ZjZ3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication"],"entities":{"technicians":["Jonny"],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer is very happy with their new Mazda and praises Jonny for thoroughly explaining the car's features.","key_phrases":["car is wonderful","great job explaining all the features","Jonny did a great job"]},"ChZDSUhNMG9nS0VJQ0FnSUNxaHVhSUd3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Lee"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Lee for a comfortable, pressure-free car buying experience.","key_phrases":["did a great job","felt comfortable during the whole process","Zero pressure"]},"ChdDSUhNMG9nS0VJQ0FnSUNZeC1xczhRRRAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["communication","responsiveness","punctuality","problem_resolution"],"entities":{"technicians":["Ryan","Scott"],"services":["routine-service","vehicle-pickup","android-auto-setup"],"problems":["android-auto-phone-compatibility-issue","concern-service-pickup-was-forgotten"]},"one_line_summary":"Customer had a positive experience with vehicle pickup service and quick turnaround, with good communication from Ryan and Scott, and a minor Android Auto issue resolved on a follow-up visit.","key_phrases":["pick my car up for routine service","turn around was quick","Communication from both was good","having trouble getting a new phone to work with Android Auto"]},"ChdDSUhNMG9nS0VJQ0FnSUNxcE1TM3lRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Roger","Moe"],"services":["car-purchase"],"problems":[]},"one_line_summary":"First-time car buyer had a smooth and easy purchasing experience thanks to Roger and Moe.","key_phrases":["first time buying a car","great and easy experience","highly recommend buying a car from them"]},"ChdDSUhNMG9nS0VJQ0FnSURLXy1lTjFnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Larry","Derek"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a fun and enjoyable car-buying experience thanks to helpful and relaxed salespeople Larry and Derek.","key_phrases":["great balance of helpful and relaxed","genuinely had a fun experience","love my car","Really great experience"]},"ChdDSUhNMG9nS0VJQ0FnSURLNTh1cHFnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Skylar"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"The reviewer has purchased two new cars at Tom Roush Mazda and praises the customer service and their favorite sales rep, Skylar Brewer.","key_phrases":["purchased two new cars","love the customer service","smaller shopping experience","Skylar Brewer is our favorite sales rep"]},"ChZDSUhNMG9nS0VJQ0FnSURLNTdDaVV3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","problem_resolution","professionalism"],"entities":{"technicians":["Jt"],"services":["new-car-sales"],"problems":["vehicle-issues-on-new-purchase"]},"one_line_summary":"Salesman JT made the car-buying process quick, painless, and friendly, resolving vehicle issues and earning a strong recommendation.","key_phrases":["phenomenally friendly and helpful","quick and painless","helped get a few issues addressed","definitely recommend to friends and family"]},"ChdDSUhNMG9nS0VJQ0FnSURLNWJMUnpnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","punctuality"],"entities":{"technicians":["Roger"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent, fast car-buying experience guided by Roger Pitcock with great information.","key_phrases":["very smooth process","good information","record short amount of time","buying experience was excellent"]},"ChZDSUhNMG9nS0VJQ0FnSURLNU9QaFZnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Johnny"],"services":["vehicle-trade-in","car-sales","cx-5-purchase"],"problems":["dead-battery-on-trade-in-vehicle"]},"one_line_summary":"Salesperson Johnny Much went above and beyond, including driving to the customer's home to jump their trade-in, making for a memorable and family-like car buying experience.","key_phrases":["went the extra mile","drove to our house to jump the vehicle","treated us like we were his family","we LOVE our cx-5"]},"ChZDSUhNMG9nS0VJQ0FnSURLNHF5M1hBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises quick, complete service and friendly, professional staff for a great overall experience.","key_phrases":["quick and complete service","friendly and professional staff","great customer experience all around"]},"ChZDSUhNMG9nS0VJQ0FnSURLbExTOElnEAE":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing","professionalism"],"entities":{"technicians":[],"services":["oil-change","tire-installation","tire-rotation","brake-inspection","brake-line-repair","brake-pad-replacement"],"problems":["stripped-oil-drain-plug","uneven-tire-wear","tire-noise-and-vibration","brake-line-failure","bad-tie-rod","misdiagnosed-repairs","overcharging-for-unnecessary-services"]},"one_line_summary":"Customer details multiple serious failures including a stripped oil plug, missed faulty tie rod, persistent tire issues, a brake line failure, and a $2,500 quote that another shop completed for $270.","key_phrases":["oil plug was so stripped, it was round instead of hexagon","completely missed a faulty tie rod","quoted $2,500 for repairs","tried to over charge for services she didn't need"]},"ChdDSUhNMG9nS0VJQ0FnSUNpX09PRTlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dealership-services"],"problems":[]},"one_line_summary":"A loyal 15-year customer highly recommends Tom Roush Lincoln and Mazda with no complaints.","key_phrases":["doing business for 15 years","highly recommend them","never had an issue on anything"]},"ChdDSUhNMG9nS0VJQ0FnSUNLbjZfMHdBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Pete"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Pete Reehling for making a 50-year best car buying experience that was simple, smooth, and informative.","key_phrases":["simple, smooth and easy","well informed","best car buying experience in my 50 years","comfortable with every aspect & function"]},"ChdDSUhNMG9nS0VJQ0FnSUNLMS1XNzJnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","pricing","professionalism","scheduling"],"entities":{"technicians":["Jt"],"services":["trade-in","vehicle-purchase","test-drive"],"problems":["wanted-to-get-out-of-a-fairly-recent-car-loan-purchase"]},"one_line_summary":"A customer became a Mazda convert after JT provided a friendly, seamless car-buying and trade-in experience with a fair value and perfectly matched vehicle.","key_phrases":["made me a Mazda convert","very fair trade-in value","made the buying/transfer process super easy","had the perfect model for me ready to test-drive"]},"ChZDSUhNMG9nS0VJQ0FnSUNLMTkyckxREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":[],"services":["trade-in"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for fair trade-in prices and excellent customer care.","key_phrases":["great people","fair prices for trades","well taken care of","earn your business"]},"ChZDSUhNMG9nS0VJQ0FnSUNLaThtU2Z3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Brent"],"services":["new-car-purchase","cx-5"],"problems":[]},"one_line_summary":"A loyal customer praises Brent and the dealership for consistently excellent service over the years, highlighted by a new CX-5 purchase.","key_phrases":["helped our family for years","always been very pleased","most recent experience was no exception","love my new CX-5"]},"ChZDSUhNMG9nS0VJQ0FnSUNLcXJIc1VBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Roger"],"services":[],"problems":[]},"one_line_summary":"Daniel had a fantastic experience at Tom Roush Mazda, praising staff member Roger for being great and funny.","key_phrases":["Fantastic Experience","great and funny","Roger was great"]},"ChZDSUhNMG9nS0VJQ0FnSUNLakxTYlVnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Larry"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great car buying experience with a kind and thorough salesperson named Larry.","key_phrases":["kind and thorough","great car buying experience"]},"ChdDSUhNMG9nS0VJQ0FnSUR5NzRUTWhBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":["Lee"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praised Lee and the entire staff for great service and a good price on a 2020 Mazda 6.","key_phrases":["GREAT SERVICE FROM LEE AND THE ENTIRE STAFF","GOOD PRICE FOR THE 2020 MAZDA 6"]},"ChZDSUhNMG9nS0VJQ0FnSUR5bGRPOVB3EAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","pricing","courtesy"],"entities":{"technicians":[],"services":["new-car-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"A long-time Mazda owner had a smooth, pressure-free first purchase experience at Tom Roush Mazda with great customer service.","key_phrases":["made the experience very easy","good deal without any sales pressure","a lot of customer service","first time customer with this dealer"]},"ChdDSUhNMG9nS0VJQ0FnSUR5eFlDZXpRRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Skylar"],"services":["new-car-sales","used-car-sales"],"problems":[]},"one_line_summary":"Customer had a great experience with salesperson Skylar and was impressed by the wide selection of new and pre-owned Mazdas.","key_phrases":["pleasure to work with","ask for him","far better than skillman","took this baby home"]},"ChZDSUhNMG9nS0VJQ0FnSURzc2UyUlNREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Corey"],"services":["service-advisor"],"problems":[]},"one_line_summary":"Customer praises service advisor Corey McDole for keeping them informed and being honest and fair throughout the process.","key_phrases":["great service advisor","kept me in the loop","very honest and fair","will be going back next time"]},"ChdDSUhNMG9nS0VJQ0FnSUNZMm9MMG1RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Brent"],"services":[],"problems":[]},"one_line_summary":"Customer had an outstanding experience and highly praised salesperson Brent Cassidy.","key_phrases":["Outstanding experience","Brent Cassidy is the best"]},"ChZDSUhNMG9nS0VJQ0FnSUR5cFAzZ2JREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Larry"],"services":["new-vehicle-purchase","vehicle-financing","vehicle-delivery"],"problems":[]},"one_line_summary":"Customer had an excellent experience purchasing a new SUV with Larry's help through every step of the process.","key_phrases":["wonderful experience working with Larry","helped us every step of the way","Financing, paperwork, vehicle delivery were great","excellent SUV that we are very happy with"]},"ChdDSUhNMG9nS0VJQ0FnSUN5LUxfU2tnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer found the buying experience comfortable and praised the staff for being courteous and responsive, highly recommending Tom Roush Mazda.","key_phrases":["courteous and responsive","comfortable buying experience","sell great cars","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURTcjdPT2F3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Freddy"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises Freddy for an amazing sales experience and is excited to join the Tom Roush family.","key_phrases":["hooking us up","amazing to work with","apart of the Tom Roush family","I'll be back for my SUV"]},"ChZDSUhNMG9nS0VJQ0FnSUNBbTRENFpREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer consistently has excellent and exciting experiences getting their vehicle serviced at Tom Roush Mazda.","key_phrases":["always have an excellent experience","amazing and exciting place","have my vehicle serviced"]},"ChZDSUhNMG9nS0VJQ0FnSURTNDhPTVFREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for consistently excellent personal attention to both customers and their cars.","key_phrases":["great personal attention","attention to customers and the cars","always great"]},"ChZDSUhNMG9nS0VJQ0FnSURTdzlyR0ZREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer had a pleasant experience and would recommend Tom Roush Mazda for car buying.","key_phrases":["very nice place","people there are very nice","will tell others to go there"]},"ChdDSUhNMG9nS0VJQ0FnSURTdGI2V3h3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["mazda-cx-5-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a new Mazda CX-5 and praised everyone they worked with.","key_phrases":["great experience purchasing","new Mazda CX-5","Everyone we worked with was fantastic"]},"ChZDSUhNMG9nS0VJQ0FnSURTMWJMMUJREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":["Brad","Moe"],"services":["new-car-purchase","financing"],"problems":[]},"one_line_summary":"Customer had a fast and pleasant new car buying and financing experience with Brad and Moe at Tom Roush.","key_phrases":["awesome to work with","in and out of there quicker than any other time","highly recommend","both awesome"]},"ChdDSUhNMG9nS0VJQ0FnSURTMGNmYi1BRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a brief positive review praising the dealership for its friendly and knowledgeable staff.","key_phrases":["Good dealership","Friendly and knowledgeable staff"]},"ChdDSUhNMG9nS0VJQ0FnSURTcHJLUXJ3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer consistently receives excellent, friendly service and loves the dealership.","key_phrases":["always awesome","with a smile","Love this place"]},"ChdDSUhNMG9nS0VJQ0FnSURTbW9YTXNRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Johnny"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer highly recommends salesperson Johnny Much for being knowledgeable, patient, and not pushy, which led to their vehicle purchase.","key_phrases":["ask for him in sales","not pushy and easy to work","great experience","highly recommend working with him"]},"ChdDSUhNMG9nS0VJQ0FnSUNTb3QtUXlnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","cleanliness","communication"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer praises the friendly staff, comfortable waiting area, and real-time service progress display.","key_phrases":["nicest people","great waiting area","big screen that shows the progress","car service"]},"ChZDSUhNMG9nS0VJQ0FnSUNRaklMcll3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises Tom Roush's service department for efficiency and attentiveness to customer needs.","key_phrases":["always a great experience","efficient","listen to their customers needs"]},"ChZDSUhNMG9nS0VJQ0FnSUNRcXFlWFB3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["cleanliness","pricing","professionalism","courtesy"],"entities":{"technicians":[],"services":["dealership-visit"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for its cleanliness, transparent pricing, exceptional service, and welcoming atmosphere during the pandemic.","key_phrases":["spending time at a dealership could be enjoyable","safety measures employed during this pandemic are top notch","transparency on pricing","Tom Roush never disappoints"]},"ChdDSUhNMG9nS0VJQ0FnSURpdXBleTlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Roger"],"services":["new-car-purchase","vehicle-walkthrough"],"problems":[]},"one_line_summary":"Customer praises salesperson Roger for his thoroughness in demonstrating all features of a newly purchased 2020 Mazda CX-5, marking their second Mazda purchase from Roush.","key_phrases":["absolutely fantastic","showed me every feature inside the car","I don't think all salesmen show that effort","second Mazda we have bought from Roush"]},"ChZDSUhNMG9nS0VJQ0FnSURrai1PZExBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","punctuality","cleanliness"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for professionalism, communication, timeliness, and a comfortable waiting area, calling it the only place they'll go.","key_phrases":["Professional, thorough","great communication","timely","Only place I'll go"]},"ChdDSUhNMG9nS0VJQ0FnSURpbFBxU3JnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Larry"],"services":["new-car-purchase","cx-5"],"problems":[]},"one_line_summary":"Customer had a wonderful experience purchasing a new CX-5 with Larry's professional and helpful assistance.","key_phrases":["wonderful experience","Very professional and helpful in every way","purchasing a new CX-5"]},"ChZDSUhNMG9nS0VJQ0FnSURpNUtIbkZ3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":["Larry"],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer was happy with the service provided by Larry Graves, who efficiently handled both of her transactions.","key_phrases":["happy with customer service","Larry Graves took care of me","expedited both my transactions"]},"ChdDSUhNMG9nS0VJQ0FnSUM4bmVyS3JnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Corey"],"services":["android-carplay-install","car-wash"],"problems":[]},"one_line_summary":"Corey provided excellent service during an Android CarPlay installation and even offered a complimentary car wash.","key_phrases":["excellent job taking care of us","android carplay install","Everything works great","offered to run the car through the car wash"]},"ChZDSUhNMG9nS0VJQ0FnSURpc0xxX1NREAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["punctuality","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer appreciated the timely service and helpfulness with questions at Tom Roush Mazda.","key_phrases":["timely manner","helpful with my questions"]},"ChZDSUhNMG9nS0VJQ0FnSUNpaTZySFl3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","responsiveness","pricing","problem_resolution"],"entities":{"technicians":[],"services":["hvac-diagnosis","tire-pressure-service"],"problems":["tire-pressure-issues","hvac-button-malfunction"]},"one_line_summary":"Customer had a positive service experience with quick communication and successful resolution of minor tire pressure and HVAC issues on a high-mileage CX-5.","key_phrases":["called within 45 min","both issues were minor","charged 1 hr service fee","reliability of CX5 has been very good after 110K miles"]},"ChdDSUhNMG9nS0VJQ0FnSUNpNGJiZjdnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","technical_knowledge","communication","cleanliness","problem_resolution","professionalism","responsiveness"],"entities":{"technicians":["Becky","Moe"],"services":["vehicle-sales","trade-in","financing"],"problems":["test-drive-vehicle-already-sold","post-purchase-issue","potentially-costly-bank-loan"]},"one_line_summary":"Customer drove 45 miles to find her target car sold, but sales consultant Becky found her a better vehicle and finance manager Moe saved her thousands on financing, with both staying past closing to complete the deal.","key_phrases":["look outside the box, crunch some numbers","saving me thousands of dollars","very well sanitized","way past closing to finish the deal"]},"ChZDSUhNMG9nS0VJQ0FnSUNpdHRHUFpREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Skylar"],"services":["mazda-cx-5-sales"],"problems":[]},"one_line_summary":"A couple had a great car-buying experience with a knowledgeable salesperson named Skylar and would recommend him to others.","key_phrases":["very good experience with Skylar","very knowledgeable about the CX-5","made every effort to ensure we were pleased","definitely recommend anyone interested in a Mazda"]},"ChZDSUhNMG9nS0VJQ0FnSUNpbXJQSVdnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Freddy"],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer had a great overall experience with friendly staff, particularly praising Freddy, and plans to return.","key_phrases":["overall great experience","everyone friendly and helpful","Freddy was great","will come back"]},"ChZDSUhNMG9nS0VJQ0FnSUNpak9MRlBnEAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["used-car-sale"],"problems":["vehicle-sold-with-mechanical-issues","repair-costs-exceeding-purchase-price-within-3-weeks"]},"one_line_summary":"Customer purchased a used vehicle that had mechanical issues requiring costly repairs within three weeks of purchase.","key_phrases":["very bad experience","mechanical issues","spent more money to fix than I paid","within 3 weeks"]},"ChdDSUhNMG9nS0VJQ0FnSUNpekwzQXNRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer was very pleased with the friendly and helpful staff at Tom Roush Mazda.","key_phrases":["very pleased with their service","friendly","very helpful staff"]},"ChZDSUhNMG9nS0VJQ0FnSUNjdV9qN0N3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Skylar"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer made their second purchase in six months at Tom Roush Mazda, praising salesman Skylar for his no-pressure, needs-focused approach.","key_phrases":["second purchase in 6 months","great dealership to work","work with you to find a car","no pressure"]},"ChZDSUhNMG9nS0VJQ0FnSURDOTV2elJBEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["problem_resolution","technical_knowledge","scheduling","communication"],"entities":{"technicians":[],"services":["oil-change","tire-balance-and-rotate","antifreeze-service"],"problems":["unscheduled-tire-balance-and-rotate-performed","wheel-shaking-after-service","tire-off-balance-not-caught-initially","antifreeze-not-added-during-oil-change-causing-overheating"]},"one_line_summary":"Customer is frustrated with an unscheduled tire rotation that was done improperly, a previous antifreeze oversight, and the lack of any refund or adequate resolution.","key_phrases":["did not schedule tire balance and rotate","wheel shook like crazy","shouldn't you have seen that the first time","they didn't put antifreeze in during an oil change"]},"ChZDSUhNMG9nS0VJQ0FnSURDajRpR0lREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing","communication"],"entities":{"technicians":["Freddy"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth, professional car-buying experience with Freddy, who worked hard to secure the best deal.","key_phrases":["very professional","worked extra hard to get us the best deal","start to finish all worked very smooth","no issues what so ever"]},"ChdDSUhNMG9nS0VJQ0FnSUNDdWZiM3lBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Scott"],"services":[],"problems":[]},"one_line_summary":"Loyal customer praises consistent great service from Scott and the entire staff at Tom Roush Mazda.","key_phrases":["great experience as always","Scott always treats me well","all of the staff"]},"ChZDSUhNMG9nS0VJQ0FnSURDN2Z1UVp3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Bob","Joe"],"services":["vehicle-purchase","financing"],"problems":[]},"one_line_summary":"Customer highly recommends Bob and Joe for their friendly, honest, and patient approach to helping her find the right vehicle and payment plan.","key_phrases":["friendly and honest","listened to what I was looking for","helped me achieve those goals","didn't push for a quick decision"]},"ChZDSUhNMG9nS0VJQ0FnSURRd3VQeUJnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication"],"entities":{"technicians":["Mo","Skylar"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises Mo and Skylar for their excellent communication skills during the sales process.","key_phrases":["Mo was Great to work with","Skylar was also a Big help","great communication skills"]},"ChdDSUhNMG9nS0VJQ0FnSURDamFfZjlnRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","problem_resolution","communication"],"entities":{"technicians":["Scott"],"services":["auto-repair"],"problems":["unexpected-repair-issue"]},"one_line_summary":"Scott B delivered bad news professionally and worked with the customer to minimize the impact of a significant repair issue.","key_phrases":["bad news but did everything he could","mitigate a much larger problem","worked with me on needed repairs","very knowledgeable"]},"ChZDSUhNMG9nS0VJQ0FnSURDdGRqaWRREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the service advisor and department for going above and beyond with excellent service.","key_phrases":["went above and beyond","excellent service advisor","excellent department"]},"ChdDSUhNMG9nS0VJQ0FnSURDaWJIWHRnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["scheduling","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["wiper-blade-replacement"],"problems":["rear-view-wiper-blade-broke-off-at-the-carwash"]},"one_line_summary":"Customer was impressed that a broken rear wiper blade was repaired same-day after a next-day appointment at Tom Roush Mazda.","key_phrases":["rear view wiper blade broke off at the carwash","fixed same day","Great service","made appointment next day"]},"ChZDSUhNMG9nS0VJQ0FnSURDMXVXcFFnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Jonny"],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer had a great experience and praised Jonny for providing excellent care and service.","key_phrases":["Jonny was awesome","took great care of me","great service","great experience"]},"ChdDSUhNMG9nS0VJQ0FnSURDLW9MYW9BRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":[],"services":["battery-replacement","parts-center"],"problems":["dead-battery","dealership-specific-battery-requirement"]},"one_line_summary":"Customer was impressed by Tom Roush Mazda's helpfulness in replacing a dealership-only battery after her original dealership failed to assist her.","key_phrases":["needed a battery replaced like yesterday","only get this battery through the dealership","so wonderful in helping me out","defiantly be coming to Tom Roush when purchasing my next vehicle"]},"ChZDSUhNMG9nS0VJQ0FnSURDa3VPTU9REAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Becky"],"services":["new-car-sale"],"problems":[]},"one_line_summary":"Customer had a low-pressure, positive buying experience with Becky, who answered questions and demonstrated the car's features.","key_phrases":["low-pressure sale experience","Becky took great care of me","walked me through all the new gee-whiz features","the car itself is amazing"]},"ChZDSUhNMG9nS0VJQ0FnSURDd3JxM1NnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Lee"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises salesperson Lee Wildermuth for being professional, courteous, and personable while helping find the perfect Mazda for her grandson.","key_phrases":["finding the perfect Mazda","professional, courteous, and very personable","recommend using him as a liaison","car purchasing needs"]},"ChdDSUhNMG9nS0VJQ0FnSUNRemVPMC1nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Roger"],"services":["new-car-purchase","cx9-sales"],"problems":[]},"one_line_summary":"A loyal repeat customer praises the consistently friendly staff and thanks Roger Pitcock for helping with her new CX-9 purchase.","key_phrases":["bought 4 Mazda's here","Always great customer service","EVERYONE is friendly","special Thank You to Roger Pitcock"]},"ChZDSUhNMG9nS0VJQ0FnSURDd05MSUlREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer had a great service experience and would not go elsewhere in Indianapolis.","key_phrases":["Great service experience","would not go elsewhere in Indy"]},"ChZDSUhNMG9nS0VJQ0FnSUNDeThiYUNnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Pete"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Pete Reehling provided a patient and helpful car-buying experience for a newly married couple at Tom Roush Mazda.","key_phrases":["great experience","very patient and helpful","made sure we got the right car","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNDazdyaUZREAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","punctuality","problem_resolution","professionalism","responsiveness"],"entities":{"technicians":[],"services":["oil-change","multi-point-inspection","diagnosis"],"problems":["oil-change-not-performed","car-left-on-lift","key-allegedly-locked-in-tool-box","lift-malfunction","ticket-not-found-at-pickup"]},"one_line_summary":"Customer dropped off car for an oil change and inspection, was given repeated assurances it would be ready, but left hours later with nothing completed and a deeply frustrating experience.","key_phrases":["assured me this wasnt an issue","they didn't know I was picking my car up today","mechanic locked my key in his tool box — obvious lie","got nothing but a horrible experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNDMGR2blFREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer praises fast, detailed work, proactive communication with updates, and a helpful staff.","key_phrases":["fast and detailed work","call you with updates","make sure you understand what is going on","super helpful staff"]},"ChZDSUhNMG9nS0VJQ0FnSUNDMnFUS2VnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Bob","Joe"],"services":[],"problems":[]},"one_line_summary":"Customer praises the phenomenal staff, specifically Bob and Joe, and highly recommends the dealership.","key_phrases":["Phenomenal staff and service","Bob and Joe are incredible people","Would highly recommend to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSUNDM0wzTTlBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Becky","Pete","Tareck"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A repeat customer praises the sales team for their kindness, respect, and no-pressure approach during their second vehicle purchase.","key_phrases":["treated me with kindness and respect","did not try to pressure or up sell me","second time purchasing a vehicle here","12/10 Would HIGHLY recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURVdmVmVFFBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling","cleanliness","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for convenient online scheduling, a comfortable waiting area, and quick service.","key_phrases":["schedule online is so convenient","waiting area is comfortable","wait wasn't very long","Good, quick service"]},"ChdDSUhNMG9nS0VJQ0FnSUM4bUxlZTF3RRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Brad","Matt","Scott","Jim"],"services":["certified-pre-owned-purchase","bumper-replacement","headlight-warranty-repair","body-repair"],"problems":["broken-headlight-assembly","cracked-bumper-that-wouldn-t-stay-in","bent-front-right-fender","self-tapping-screw-used-to-hold-bumper-causing-cosmetic-and-structural-damage","cpo-status-compromised"]},"one_line_summary":"Customer bought a CPO CX-9 with undisclosed damage and experienced repeated failed repairs culminating in a screw being used to hold the bumper, with management denying the issue and offering no acceptable resolution.","key_phrases":["self-tapping sheet metal screw through the inner fender","the car can no longer be Certified Pre-Owned","Jim saying no I don't believe that is a screw","Buy your car somewhere else"]},"ChdDSUhNMG9nS0VJQ0FnSUNDaU9PTzh3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the friendly staff and quality of service at Tom Roush Mazda.","key_phrases":["very friendly staff","great job with service"]},"ChZDSUhNMG9nS0VJQ0FnSURZbTl6dlVnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer is fully satisfied with the great service, courteous staff, and pleasant surroundings at Tom Roush Mazda.","key_phrases":["Great service","courteous staff","pleasant surroundings","the answer is nothing"]},"ChZDSUhNMG9nS0VJQ0FnSUQ4NjZqYlRBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","punctuality","professionalism"],"entities":{"technicians":["Tammy"],"services":["oil-change"],"problems":[]},"one_line_summary":"Customer praises excellent service, great prices, and quick oil change turnaround, highlighting Tammy's professionalism.","key_phrases":["Excellent service, as usual","Great prices","Quick turnaround on my oil change","Tammy is a pro"]},"ChdDSUhNMG9nS0VJQ0FnSUNNeGZ6dXFRRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service","oil-change-service"],"problems":[]},"one_line_summary":"A loyal 6-year customer praises Tom Roush Mazda's comfortable waiting area, highlighting amenities like big screen TVs, doughnuts, and a custom coffee machine.","key_phrases":["coming to Roush Mazda for the last 6 years","great comfortable place to wait","Big screen TVs and doughnuts","Custom coffee machine"]},"ChZDSUhNMG9nS0VJQ0FnSUM4NjRuY1lBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","professionalism","punctuality"],"entities":{"technicians":["Tre","Scott"],"services":["warranty-repair"],"problems":["warranty-claims"]},"one_line_summary":"Customer praises prompt and detail-oriented warranty repair work by technician Tre and service advisor Scott.","key_phrases":["excellent service experience","taken care of promptly","perfect attention to detail","looking forward to using them for all my service needs"]},"ChdDSUhNMG9nS0VJQ0FnSUM4dmY3ZjN3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy","pricing","scheduling"],"entities":{"technicians":["Jonny"],"services":["new-car-purchase","test-drive","vehicle-consultation"],"problems":[]},"one_line_summary":"First-time buyer raves about salesman Jonny Much's knowledgeable, pressure-free approach that made purchasing a CX-30 an enjoyable experience.","key_phrases":["not here to just pressure and sell you a car","point out features that previous dealers had not","fit both my budget and lifestyle","such a positive car buying experience"]},"ChZDSUhNMG9nS0VJQ0FnSUM4eHN5SVVBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"A loyal customer of over 20 years praises Tom Roush Mazda for consistently thorough, reliable, prompt service and excellent communication.","key_phrases":["over and above service, as usual","thorough, reliable and prompt","kept me informed throughout service","kept my business for over 20 years"]},"ChdDSUhNMG9nS0VJQ0FnSUM4aHRIR19nRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Larry"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a positive initial experience with salesman Larry, who was friendly, patient, and thorough.","key_phrases":["so far so good","friendly, patience, and thorough","salesman Larry"]},"ChdDSUhNMG9nS0VJQ0FnSUM4NHN6aGpRRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["brake-repair"],"problems":["loud-brake-squealing","poorly-done-brake-job"]},"one_line_summary":"Tom Roush Mazda successfully fixed persistent brake squealing on a Mazda MX5 after a local Lafayette dealer failed to resolve the issue across five visits.","key_phrases":["fixed my brakes perfectly","No squealing","documented exactly what the Lafayette dealer had done wrong","been to the local dealer 5 times"]},"ChZDSUhNMG9nS0VJQ0FnSUM4NHFER0tnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Jonny"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer is thrilled with their CX-30 purchase and highly recommends salesperson Jonny Much for his accommodating service.","key_phrases":["Extremely accommodating","I love my CX-30","Ask for Jonny Much"]},"ChZDSUhNMG9nS0VJQ0FnSUM4blB2bVV3EAE":{"sentiment":"positive","sentiment_score":0.45,"aspects_mentioned":["professionalism","technical_knowledge","punctuality","communication","pricing"],"entities":{"technicians":["Larry"],"services":["new-car-purchase","extended-warranty-presentation","wax-treatment"],"problems":["long-wait-after-agreeing-to-purchase","unwanted-extended-warranty-presentation-despite-prior-request","undisclosed-add-on-fee-for-wax-treatment","previous-bad-experience-with-used-car-full-service-claim"]},"one_line_summary":"Customer had a largely positive new car buying experience with a knowledgeable salesperson but was frustrated by a long wait, an unwanted warranty pitch, and a questionable add-on fee.","key_phrases":["very patient & knowledgeable","waited over an hour","presented it anyway","tacks on an add'l $299 to the MSRP"]},"ChZDSUhNMG9nS0VJQ0FnSURrNTczcllBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["cx-5-service","cx-9-purchase"],"problems":[]},"one_line_summary":"Customer is so impressed with the service department that she returned to buy a CX-9 from Tom Roush Mazda despite originally purchasing her CX-5 in Florida.","key_phrases":["Best service department","wonderful service I receive","I just bought a CX-9","Best place for service and sales"]},"ChZDSUhNMG9nS0VJQ0FnSURjOGVlM1FREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Jonny","Aaron"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had an outstanding, pressure-free car buying experience with salesman Jonny Much and business manager Aaron.","key_phrases":["best experience with this dealer","top quality salesman","felt zero pressure","top notch and knows what he is doing"]},"ChdDSUhNMG9nS0VJQ0FnSURBejQzQW5BRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["used-car-purchase","trade-in"],"problems":[]},"one_line_summary":"Customer got a great deal on a low-mileage pre-owned vehicle with a fair trade-in allowance.","key_phrases":["great deal on a pre-owned","low mileage vehicle","fairly good allowance for the trade-in"]},"ChdDSUhNMG9nS0VJQ0FnSURjNGFfeHZnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":["loaner-vehicle","auto-repair"],"problems":[]},"one_line_summary":"Customer appreciated the friendly, courteous service and was provided a loaner while being kept informed about their vehicle's issue.","key_phrases":["Friendly and courteous","Gave me a loaner","let me know what the problem was"]},"ChZDSUhNMG9nS0VJQ0FnSURjdXM2eWFnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","communication"],"entities":{"technicians":["Roger","Jim"],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer praises sales team for proactively applying available incentives that saved them money on their new car purchase.","key_phrases":["saved us additional dollars","made sure we had whatever was available","look at Tom Roush dealership before buying a new car","incentives for the month of June"]},"ChdDSUhNMG9nS0VJQ0FnSURjOHRENTJ3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Tammy"],"services":["lincoln-service","auto-repair"],"problems":[]},"one_line_summary":"Customer is extremely impressed with the service department, particularly her advisor Tammy and the availability of Lincoln-specialized mechanics.","key_phrases":["absolutely love this location","Tammy, my advisor, definitely deserves recognition","Customer Service compares to none","I'd give them 20 stars if I could"]},"ChdDSUhNMG9nS0VJQ0FnSURjNHVMSWh3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism","responsiveness"],"entities":{"technicians":["Larry"],"services":["vehicle-purchase","car-delivery"],"problems":[]},"one_line_summary":"Customer praises salesman Larry Graves for his patience, helpfulness, and efficiency in delivering their new car the same day.","key_phrases":["patient and kind in dealing with us","answered all my questions","car delivered on the same day","quick with the paper work"]},"ChdDSUhNMG9nS0VJQ0FnSURjN1BYQXNBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises the sales team for their effort and successfully winning the deal.","key_phrases":["Great Team","tried their best to win the deal","and they did"]},"ChdDSUhNMG9nS0VJQ0FnSURjNVBlWmxRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":["car-sales-consultation"],"problems":[]},"one_line_summary":"Customer appreciated the friendly, no-pressure sales approach and attentive staff who focused on understanding his needs.","key_phrases":["very friendly","no pressure","really interested in what I am looking for"]},"ChZDSUhNMG9nS0VJQ0FnSURVbTREY1FREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","scheduling"],"entities":{"technicians":[],"services":["car-service","vehicle-pickup-and-drop"],"problems":[]},"one_line_summary":"Customer appreciated the convenient pickup and drop service, a detailed video inspection, and a streamlined service process.","key_phrases":["pickup and drop for car service","video of my car with all the servicing details","entire process was very streamlined","really helpful during these times"]},"ChZDSUhNMG9nS0VJQ0FnSURjaU5EbmJ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","pricing"],"entities":{"technicians":["Brent"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises Brent for a quick, transparent, and hassle-free car buying experience with no haggling.","key_phrases":["Brent was amazing","quick and easy","no haggling, just transparency","listened to what I wanted"]},"ChZDSUhNMG9nS0VJQ0FnSURjZ0xxWVRBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":["Roger"],"services":["certified-pre-owned-sale"],"problems":[]},"one_line_summary":"Customer praises salesman Roger as the best ever and says they got a great value on a certified pre-owned Mazda.","key_phrases":["best car salesman ever","great value","certified pre-owned Mazda"]},"ChdDSUhNMG9nS0VJQ0FnSUNjei1xTHVBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for being friendly and maintaining great communication between service staff and clients.","key_phrases":["customer friendly dealership","great communication between service and clients"]},"ChZDSUhNMG9nS0VJQ0FnSUNjdF95WVl3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","responsiveness"],"entities":{"technicians":[],"services":["parts-procurement","auto-repair","loaner-vehicle"],"problems":[]},"one_line_summary":"Customer was pleased with prompt parts access, timely completion of work, and the free loaner vehicle provided.","key_phrases":["promptly access my needed parts","complete the work in the needed time frame","free loaner was nice"]},"ChdDSUhNMG9nS0VJQ0FnSUNjMjhmQXh3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","courtesy"],"entities":{"technicians":[],"services":["courtesy-car","auto-repair"],"problems":[]},"one_line_summary":"Customer appreciated the quick service and courtesy car that eliminated any waiting.","key_phrases":["quick and painless","courtesy car provided","didn't have to wait around"]},"ChdDSUhNMG9nS0VJQ0FnSUNjczltWGdnRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Lee","Tarek"],"services":["vehicle-purchase","free-car-wash","auto-financing"],"problems":[]},"one_line_summary":"Customer had a positive first Mazda purchase experience at Tom Roush, praising the sales and finance staff for clear communication and citing stock selection and community loyalty as reasons for choosing the dealership.","key_phrases":["first experience purchasing a Mazda","sense of loyalty to support a local business","did a nice job of explaining the process well","free car wash option when purchasing"]},"ChdDSUhNMG9nS0VJQ0FnSUNjdzUyRW1RRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling","courtesy"],"entities":{"technicians":[],"services":["pickup-and-dropoff-service"],"problems":[]},"one_line_summary":"Customer greatly appreciated the convenient pickup and drop-off service that allowed her to stay home.","key_phrases":["pickup and drop-off service","convenient not having to leave my home","very appreciative"]},"ChdDSUhNMG9nS0VJQ0FnSUNjdGJDTjdnRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["scheduling","punctuality","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["scheduled-service"],"problems":["unplanned-vehicle-problem-identified-during-service"]},"one_line_summary":"Customer was pleased with prompt service scheduling, honest identification of an unplanned issue, and no-pressure decision-making support.","key_phrases":["promptly acknowledged","identified unplanned problem","allowed me to make best decision without pressure","happy with service and courtesy"]},"ChZDSUhNMG9nS0VJQ0FnSURzaEp5TVF3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","cleanliness","pricing","courtesy"],"entities":{"technicians":["Skyler"],"services":["new-vehicle-purchase","vehicle-test-drive"],"problems":[]},"one_line_summary":"Customer had a great experience at Tom Roush Mazda, praising the personal touch, friendly staff, and salesman Skyler's effort to secure the best deal on a new CX-30.","key_phrases":["personal touch","worked diligently to help me get the best deal","showroom and lounge area is functional and consumer friendly","the new CX-30 is a Cadillac, Lexus, and Tesla rolled into one"]},"ChdDSUhNMG9nS0VJQ0FnSUNzNTZMeHZnRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["recall-repair","courtesy-vehicle"],"problems":["recall-issue"]},"one_line_summary":"Customer appreciated the courtesy vehicle provided during a recall repair and praised the friendly, helpful staff.","key_phrases":["thankful to have a courtesy vehicle","waiting for my recall to be fixed","Staff was friendly and Helpful"]},"ChdDSUhNMG9nS0VJQ0FnSUNzczh5eThRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["mazda-service"],"problems":[]},"one_line_summary":"Customer had a smooth, efficient service visit and appreciated staff taking time to explain and show the parts being replaced.","key_phrases":["great experience getting my Mazda serviced","in and out","took the time to go over everything","show me the parts they were replacing"]},"ChZDSUhNMG9nS0VJQ0FnSUNzczRpY1RBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","problem_resolution"],"entities":{"technicians":[],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer was impressed by the faster-than-expected service time and an additional issue being proactively fixed.","key_phrases":["quicker than I could have imagined","expecting 2 hours minimum","out in almost an hour exactly","fixed an issue I did not even know I had"]},"ChdDSUhNMG9nS0VJQ0FnSUNzN2VXZTBnRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","professionalism","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["used-truck-purchase","vehicle-trade-in","title-transfer","gps-repair"],"problems":["vehicle-not-properly-represented","chips-in-windshield","broken-glove-compartment","two-dents-in-passenger-door","missing-door-lock-buttons","worn-out-driver-s-seat","gps-not-working","shorted-50-on-trade-agreement","73-day-delay-receiving-title"]},"one_line_summary":"Customer drove nearly 400 miles for a truck purchase only to find the vehicle misrepresented, staff unprepared, trade agreement shorted, and title delayed 73 days.","key_phrases":["vehicle was not properly represented","knew nothing about the agreement","73 days to receive my title","only to get the runaround"]},"ChZDSUhNMG9nS0VJQ0FnSUNzcmJxME13EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Heather"],"services":["cx-9-purchase"],"problems":[]},"one_line_summary":"Customer is very happy with their new CX-9 and credits Heather for making the experience a success.","key_phrases":["Heather saved the day","Very happy with our new CX-9"]},"ChZDSUhNMG9nS0VJQ0FnSUNzMmM3UEpnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Corey","Scott"],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises service advisors Corey and Scott as the best in Hamilton County for going above and beyond and being honest.","key_phrases":["best service advisors in Hamilton Co.","go above and beyond","shoot you straight"]},"ChdDSUhNMG9nS0VJQ0FnSUNzdktlRnJnRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["responsiveness","courtesy","communication"],"entities":{"technicians":[],"services":["miata-purchase","new-car-order"],"problems":["ignored-by-staff-for-nearly-30-minutes","no-acknowledgment-upon-arrival"]},"one_line_summary":"Customers were completely ignored for nearly 30 minutes while waiting on the showroom floor to order a 2020 Miata.","key_phrases":["totally ignored","almost 30 minutes","no one even said hello","stood by as well as sat in the Miata"]},"ChZDSUhNMG9nS0VJQ0FnSURNNzg2R0R3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises friendly service and pricing, expressing intent to return.","key_phrases":["Great friendly service","great pricing","will definitely keep coming back"]},"ChdDSUhNMG9nS0VJQ0FnSURNNTlYR25RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Skylar"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a pressure-free, transparent buying experience with knowledgeable salesman Skylar.","key_phrases":["No pressure to buy","No hidden expenses","price I was quoted is what I paid","wonderful salesman and very knowledgeable"]},"ChdDSUhNMG9nS0VJQ0FnSURNbTRpcG53RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["recall-service","dashboard-diagnostics"],"problems":["recall","dashboard-warning-lights"]},"one_line_summary":"Customer praise for efficient recall service and fair pricing after technicians resolved dashboard warning light issues in two hours but only charged for one.","key_phrases":["spent 2 hours but only charged me 1 hour","found the issues and corrected them","Great service","took care of my car"]},"ChZDSUhNMG9nS0VJQ0FnSURNLXRYNGJ3EAE":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["pricing","communication","professionalism","courtesy","problem_resolution","responsiveness"],"entities":{"technicians":["Dan"],"services":["vehicle-purchase","paint-sealant","extended-warranty","powertrain-warranty"],"problems":["undisclosed-paint-sealant-charge","misleading-warranty-advertising","misrepresented-warranty-coverage","lack-of-follow-up-from-internet-sales-manager"]},"one_line_summary":"Customer experienced undisclosed fees and misleading warranty information during the sales process, despite a positive initial interaction with the internet sales manager.","key_phrases":["extra $299 paint sealant charge added on our bill","deceptive marketing","home of the 10 year 100,000 mile warranty but only if you PAY FOR IT","never responded to my issues"]},"ChdDSUhNMG9nS0VJQ0FnSURNNVB2TDd3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Rodger"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer expresses strong trust in Tom Roush Mazda and praises salesperson Rodger P. for helping them buy a car.","key_phrases":["We trust Tom Roush Mazda","Rodger P. is our guy","help us get a car"]},"ChZDSUhNMG9nS0VJQ0FnSUNNNzZLRklREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","professionalism","problem_resolution"],"entities":{"technicians":["Brent"],"services":["car-buying","auto-repair","auto-service"],"problems":[]},"one_line_summary":"Customer praises Brent Cassady for exceptional car buying experiences and ongoing service support across two vehicle purchases.","key_phrases":["made both car buying experiences exceptional","very patient and helpful","works directly with me to understand my specific needs","will continue going to Brent and his team"]},"ChZDSUhNMG9nS0VJQ0FnSUQwX3ZfMEZnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for genuine, non-pushy staff who go out of their way to satisfy customers.","key_phrases":["super genuine staff","not pushy","whatever it takes to make customers happy","great service"]},"ChdDSUhNMG9nS0VJQ0FnSURVOC1tNV93RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Ryan"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer highly recommends Ryan Loveless for his knowledge and ease of working with him.","key_phrases":["very knowledgeable","very good to work with","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUMwdGIyelVBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Ryan"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises the friendly, no-pressure sales experience at Tom Roush Mazda and highly recommends salesman Ryan Beamer.","key_phrases":["salesmen treat you like friends","don't push you to buy","top notch dealership","one of the prettiest and most reliable cars"]},"ChdDSUhNMG9nS0VJQ0FnSUMwdFl6eG53RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":["Andre"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a positive car shopping experience at Tom Roush Mazda, praising sales associate Andre for his information and friendliness.","key_phrases":["provided me with a lot of information","very friendly","Andre was wonderful","car shopping"]},"ChdDSUhNMG9nS0VJQ0FnSUMwaGFHVTRRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda staff for being responsible, knowledgeable, and meticulous in fulfilling their commitments.","key_phrases":["responsible and well-informed staff","delivered on their obligations meticulously"]},"ChZDSUhNMG9nS0VJQ0FnSUMwanF2a0lnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","punctuality","professionalism"],"entities":{"technicians":[],"services":["dealer-service"],"problems":[]},"one_line_summary":"Customer praises the warm greeting, prompt service, and overall excellence of the dealer and service department.","key_phrases":["warmly greeted","prompt service done on time","Great dealer and service department","As usual"]},"ChdDSUhNMG9nS0VJQ0FnSUMwMXN1Um9BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","cleanliness","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised the efficient, tidy, and pleasant service completed on time.","key_phrases":["efficient","tidy","pleasant staff","service completed in time advised"]},"ChZDSUhNMG9nS0VJQ0FnSUMwaHBPT1l3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Larry","Tarek"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great buying experience and specifically thanked Larry and Tarek.","key_phrases":["Great buying experience","Thank you to Larry and Tarek"]},"ChZDSUhNMG9nS0VJQ0FnSUMwNnRlQVJnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","pricing"],"entities":{"technicians":["Andre"],"services":["car-purchase","cx-5-purchase"],"problems":[]},"one_line_summary":"Customer had a pressure-free, thorough buying experience with Andre and got a great deal on a CX-5.","key_phrases":["Andre was amazing","Throughly Explained everything absolutely no pressure","Fantastic deal on CX 5","Best experience ever buying a car"]},"ChZDSUhNMG9nS0VJQ0FnSUMwZ3BlNGZREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","scheduling","cleanliness","courtesy"],"entities":{"technicians":[],"services":["car-wash","vehicle-service"],"problems":[]},"one_line_summary":"Customer was pleasantly surprised by a much faster-than-expected service visit, complete with a car wash and friendly staff.","key_phrases":["20 minutes even with a car wash","told it would take approx an hour","comfortable waiting area","friendly service people"]},"ChdDSUhNMG9nS0VJQ0FnSUMwd291ZjBRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Corey"],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer praises Corey and the entire team for outstanding service that goes above and beyond expectations.","key_phrases":["Corey was awesome","customer service here is great","go above and beyond what is asked"]},"ChZDSUhNMG9nS0VJQ0FnSUNBN3JIbVZnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","courtesy"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer was impressed by faster-than-expected service and consistently friendly, helpful staff.","key_phrases":["much faster than expected","always friendly and helpful"]},"ChZDSUhNMG9nS0VJQ0FnSUMwbVBuNk93EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Ryan"],"services":["used-car-purchase","vehicle-trade-in"],"problems":[]},"one_line_summary":"Customer had an outstanding buying and trade-in experience, praising salesman Ryan Loveless for his communication, professionalism, and courtesy.","key_phrases":["phenomenal job","gave me his personal number","very nice and respectful","great buying experience"]},"ChdDSUhNMG9nS0VJQ0FnSUMwa052bHJBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the staff at Tom Roush Mazda for being helpful and great to work with.","key_phrases":["Awesome people","doing their best to help you out"]},"ChdDSUhNMG9nS0VJQ0FnSURVczgtTnF3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Andre"],"services":["new-suv-purchase","cx5-purchase"],"problems":[]},"one_line_summary":"Customer highly recommends Tom Roush Mazda and sales agent Andre Kennedy after purchasing a CX5, switching from Honda CRVs.","key_phrases":["Mazda's doing SUVs as good or better than Honda","CX5's are just way cooler","so good he's been promoted","We are not certain if he ever sleeps"]},"ChZDSUhNMG9nS0VJQ0FnSURVN3ZqUUtREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","responsiveness","professionalism"],"entities":{"technicians":[],"services":["brake-repair","loaner-car"],"problems":["master-brake-cylinder-failure","brake-booster-failure"]},"one_line_summary":"Out-of-town customers with a failed master brake cylinder and booster were quickly accommodated with service and a loaner car by the Tom Roush Mazda team.","key_phrases":["above and beyond customer service","worked us in","provided a loaner car in a pinch","out of town"]},"ChdDSUhNMG9nS0VJQ0FnSURVbHBQYjB3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing","professionalism"],"entities":{"technicians":["Scott"],"services":["electronic-diagnostics","parts-sourcing","vehicle-repair"],"problems":["electronic-gremlin-difficult-to-isolate-and-resolve","required-part-no-longer-made-by-factory"]},"one_line_summary":"A loyal Mazda6 owner praises Scott and the service team for their exceptional competence, honesty, and extraordinary effort in resolving a rare electronic issue with an obsolete part.","key_phrases":["highly competent and knowledgeable","don't sell me services I don't actually need","went the extra mile","maddening electronic gremlin"]},"ChZDSUhNMG9nS0VJQ0FnSURVNXB2N0xREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution","responsiveness"],"entities":{"technicians":["Brent","Tariq"],"services":["car-sales","test-drive","paperwork-processing"],"problems":["needed-to-make-changes-to-paperwork-after-it-was-printed"]},"one_line_summary":"Customer praised salesman Brent for a great test-drive experience and finance manager Tariq for quickly handling last-minute paperwork changes.","key_phrases":["Brent Cassady was amazing","drive all the cars we wanted","Tariq made all changes fast and efficiently","changes to the paperwork after it was all printed"]},"ChdDSUhNMG9nS0VJQ0FnSURVbXV5bTJRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism","responsiveness"],"entities":{"technicians":["Lee"],"services":["vehicle-sales","new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises salesman Lee for his no-pressure, attentive approach that prioritized listening to their needs and budget before showing any vehicles.","key_phrases":["no pressure","got to know us","listened to what we needed","never felt rushed"]},"ChdDSUhNMG9nS0VJQ0FnSURVOHVmaDBBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Andre"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and satisfying car purchase experience with friendly service from Andre.","key_phrases":["great and very friendly","very smooth","completely satisfied","customer service provided"]},"ChdDSUhNMG9nS0VJQ0FnSURVeEs2S2dBRRAB":{"sentiment":"negative","sentiment_score":-0.65,"aspects_mentioned":["scheduling","responsiveness"],"entities":{"technicians":[],"services":["oil-change","tire-rotation"],"problems":["unable-to-schedule-same-or-next-day-appointment-during-road-trip"]},"one_line_summary":"Customer on a cross-country road trip was disappointed that Tom Roush Mazda could not accommodate a same- or next-day oil change and tire rotation appointment.","key_phrases":["could not fit me in the same or next day","6,000 mile cross-country road trip","not very accommodating","Mazda dealership network is very thin"]},"ChdDSUhNMG9nS0VJQ0FnSURVdU1YRC13RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Ryan"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises the friendly, knowledgeable, and pressure-free sales experience with Ryan Loveless while purchasing a new Mazda CX-5.","key_phrases":["friendly and helpful","very knowledgeable","no pressure","in love with my new Mazda CX-5"]},"ChdDSUhNMG9nS0VJQ0FnSUNVMTR2M29BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","problem_resolution","pricing","communication","responsiveness","cleanliness"],"entities":{"technicians":["Lee","Tarek"],"services":["new-car-purchase","trade-in","financing","vehicle-detailing","car-wash"],"problems":["negative-equity-on-trades","wanted-deal-terms-before-credit-application"]},"one_line_summary":"First-time new car buyers had an outstanding experience purchasing a CX-9, praising salesman Lee and finance rep Tarek for transparency, deal-making, and a pressure-free process.","key_phrases":["fought to get our deal in our budget","never left us hanging","10 year warranty and free washes for life","casual comfortable atmosphere"]},"ChdDSUhNMG9nS0VJQ0FnSUNVNTdXM2x3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised the great service and communication with excellent follow-up at Tom Roush Mazda.","key_phrases":["Great service","Great communication","follow-up"]},"ChdDSUhNMG9nS0VJQ0FnSUNVd2JLazhRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","pricing","courtesy"],"entities":{"technicians":["Brent"],"services":["car-purchase","contract-processing","sales-consultation"],"problems":[]},"one_line_summary":"Brent provided a transparent, respectful, and well-balanced car-buying experience, working directly with the customer throughout the process.","key_phrases":["great to work with","just the right amount of assistance","transparent on all costs","contract process was handled well"]},"ChdDSUhNMG9nS0VJQ0FnSUNVZ2R6VDZBRRAB":{"sentiment":"positive","sentiment_score":0.4,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["auto-repair"],"problems":["unexpected-parts-cost"]},"one_line_summary":"Customer was generally satisfied with the service but found the parts more expensive than expected.","key_phrases":["happy with the service","parts were more expensive than I anticipated"]},"ChdDSUhNMG9nS0VJQ0FnSUNVX3NmYy13RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Andre","Jim"],"services":[],"problems":[]},"one_line_summary":"Customer had a very nice experience with staff members Andre and Jim at Tom Roush Mazda.","key_phrases":["Andre and Jim were great","Very nice experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNVaExmSDFRRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"After weeks of car shopping, the customer found Tom Roush Mazda comfortable and appreciated the low-pressure sales approach.","key_phrases":["low pressure and easy to deal with","felt very comfortable here","car shopping for several weeks"]},"ChZDSUhNMG9nS0VJQ0FnSUNVaE12Z2VREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-dealership"],"problems":[]},"one_line_summary":"Customer had a straightforward, no-nonsense experience and considers Tom Roush the best Mazda dealership around.","key_phrases":["Great experience no bs","Best Mazda dealership around"]},"ChZDSUhNMG9nS0VJQ0FnSURrMGZfWk1nEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["new-car-purchase","financing"],"problems":[]},"one_line_summary":"Customer had a positive first-time new car buying experience, praising the staff's helpfulness and ability to find a car within their budget.","key_phrases":["first new car","very helpful","how much i could afford every month","found the perfect car for me"]},"ChdDSUhNMG9nS0VJQ0FnSURreEt1TWdRRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","courtesy","pricing"],"entities":{"technicians":[],"services":["vehicle-purchase","vehicle-selection"],"problems":[]},"one_line_summary":"Customer had a quick, friendly car-buying experience with a good deal and no lengthy negotiations.","key_phrases":["Prompt, friendly service","Great selection of vehicles","Got a good deal","without having to spend 1/2 a day negotiating"]},"ChZDSUhNMG9nS0VJQ0FnSUNrdy1QZGF3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Larry"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer thanks Larry for helping them get into a new, safe vehicle.","key_phrases":["Thank you Larry","working with us","new, nice, and safe ride"]},"ChZDSUhNMG9nS0VJQ0FnSUNBcV9hNEF3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-lease","mazda-cx-5-lease","auto-service"],"problems":[]},"one_line_summary":"Customer is thrilled with his first non-domestic lease experience at Tom Roush Westfield, praising the friendliness of sales and service staff.","key_phrases":["totally transformed my lease experience","friendliest sales and service I have ever experienced","walk away saying 'Wow, that was great!'","fit and finish on my Mazda CX-5 is incredible"]},"ChdDSUhNMG9nS0VJQ0FnSUM0bEw2V3lBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","pricing","problem_resolution"],"entities":{"technicians":["Pete","Lee","Chris"],"services":["new-car-purchase","lease-turn-in"],"problems":[]},"one_line_summary":"Gabrielle had a highly satisfying experience purchasing a new Mazda and turning in her lease, praising Pete, Lee, and Chris for their clear communication and great deal.","key_phrases":["took their time to explain everything","helped me get a great deal","made that process very simple","overall highly satisfied"]},"ChZDSUhNMG9nS0VJQ0FnSUM0a1BtaE53EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","courtesy"],"entities":{"technicians":["Larry"],"services":[],"problems":[]},"one_line_summary":"Customer praises Larry for being helpful, responsive, and getting them taken care of quickly.","key_phrases":["Larry was great","Super helpful","very responsive","got us taken care of quickly"]},"ChZDSUhNMG9nS0VJQ0FnSURZMTZQYlRREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Lee"],"services":["vehicle-purchase","trade-in"],"problems":[]},"one_line_summary":"Customer highly recommends Lee Wildermuth at Tom Roush Mazda for going above and beyond to finalize two vehicle purchases, including staying late to complete a trade-in transfer.","key_phrases":["nothing but amazing","stayed way past normal business hours","finding the best deal","highly recommended"]},"ChdDSUhNMG9nS0VJQ0FnSURZazZ1MXhRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","pricing","courtesy"],"entities":{"technicians":["Pete"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a great buying experience at Tom Roush Mazda, praising sales rep Pete for being friendly and professional and securing a great deal.","key_phrases":["great deal","very pleasant to work with","friendly and professional","place to purchase your next vehicle"]},"ChZDSUhNMG9nS0VJQ0FnSURZbGRYWkh3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises consistently great service and friendly, courteous staff at Tom Roush Mazda.","key_phrases":["Great service as always","Never an issue","Always friendly and courteous"]},"ChdDSUhNMG9nS0VJQ0FnSUNnX2JMSTZnRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["pricing","professionalism","communication","responsiveness"],"entities":{"technicians":["Skyler"],"services":["car-purchase","after-sales-service"],"problems":[]},"one_line_summary":"Customer praises fast processing and helpful sales rep Skyler but notes a lack of competitive incentives at Tom Roush Mazda.","key_phrases":["super fast processing","Skyler helped a lot","no competitive incentives","after-sales service is pretty good"]},"ChZDSUhNMG9nS0VJQ0FnSURnLWRMZExnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised the fast and efficient service, completed in just 45 minutes.","key_phrases":["Great service","in and out in 45 minutes"]},"ChdDSUhNMG9nS0VJQ0FnSURZbUxPOXdnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Brent","Tarek"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises Brent and Tarek for a no-pressure, expectation-exceeding car buying experience worth a 2-hour drive.","key_phrases":["best car buying experience ever","no pressure easy going sale","surpassed all of my expectations","definitely worth our 2 hour drive"]},"ChdDSUhNMG9nS0VJQ0FnSURZcUpyWXNBRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["problem_resolution","technical_knowledge","pricing","professionalism"],"entities":{"technicians":[],"services":["recall-repair","airbag-compartment-service"],"problems":["loose-part-in-passenger-airbag-compartment-after-recall-service","charged-for-issue-caused-by-dealership"]},"one_line_summary":"Customer had a loose part in her airbag compartment after a recall service and was charged $95 for an issue she believes the dealership caused.","key_phrases":["horrible experiences both times","charged me $95 for service on a piece THEY messed up","noise has been consistent since I left their service department back in January","Never will I use their service department again"]},"ChdDSUhNMG9nS0VJQ0FnSURZeUpETmt3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Skylar"],"services":["cx-5-purchase","car-buying"],"problems":[]},"one_line_summary":"Customer had an outstanding car-buying experience with Skylar and the Tom Roush team, purchasing a CX-5.","key_phrases":["made us feel like royalty","couldn't have asked for a better car buying experience","absolutely recommend buying a CX-5","entire Tom Roush team"]},"ChdDSUhNMG9nS0VJQ0FnSUNZMGJha2p3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer describes their experience at Tom Roush Mazda as the best car buying experience they've ever had, praising the sales and management team.","key_phrases":["best car buying experience","very easy to work with","Sales and management team"]},"ChZDSUhNMG9nS0VJQ0FnSUNJMzZUMk93EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Skylar","Jim","Chris"],"services":["car-purchase","financing"],"problems":[]},"one_line_summary":"Customer had a great purchasing experience with helpful and knowledgeable staff including the salesman, sales manager, and finance representative.","key_phrases":["great purchasing experience","very helpful and knowledgeable","great to work with"]},"ChZDSUhNMG9nS0VJQ0FnSUNZbkxfaUF3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","scheduling"],"entities":{"technicians":["Scott"],"services":[],"problems":[]},"one_line_summary":"Customer appreciated the friendly staff and Scott's effort to get her in and out quickly.","key_phrases":["Friendly guys","get me in out quickly","Scott working"]},"ChdDSUhNMG9nS0VJQ0FnSURvci1pMmtBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase","vehicle-lease","used-car-purchase"],"problems":[]},"one_line_summary":"A loyal customer of nearly 30 years praises Tom Roush's honest sales staff, knowledgeable service team, and overall pleasant experience across multiple vehicle purchases and leases.","key_phrases":["long term relationship for almost 30 years","Sales representatives to be fair and honest","service team to be knowledgable","Every time we looked elsewhere we wound up back at Roush"]},"ChdDSUhNMG9nS0VJQ0FnSURveDVfNHNRRRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["responsiveness","communication","scheduling","professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase","service-scheduling","vehicle-maintenance"],"problems":["no-sales-staff-approached-customer-on-lot","salesperson-refused-to-connect-customer-with-service-department","customer-required-to-go-online-to-schedule-service-instead-of-being-assisted-in-person"]},"one_line_summary":"Customer walked off the lot after being ignored by sales staff and then poorly directed when asking how to schedule service, resulting in a lost $30,000 sale.","key_phrases":["not a single sales person came out to greet us","leave, go home, and then go online to schedule maintenance","No direction to a human I can speak with","you just lost a $30,000 sale"]},"ChdDSUhNMG9nS0VJQ0FnSURvazhLN3FRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had an exceptional, pressure-free experience buying a 2019 Mazda CX-5 and plans to return for future purchases.","key_phrases":["best I've ever had at a car dealership","didn't get approached until we walked inside","At no point did we feel pressured","will be buying my cars here from now on"]},"ChdDSUhNMG9nS0VJQ0FnSURvcm9tMGtBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for great service and a friendly, appreciative staff.","key_phrases":["Great service","friendly staff","appreciates your business"]},"ChZDSUhNMG9nS0VJQ0FnSURvOW9qcFpBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["service-department"],"problems":[]},"one_line_summary":"Customer praises the efficiency of the service department and the comfort of the showroom and waiting area.","key_phrases":["extremely efficient","comfortable and relaxing place","show room and waiting area"]},"ChZDSUhNMG9nS0VJQ0FnSUNvLThUdlhBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Dan","Andre"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer drove an hour to Tom Roush Mazda because Dan and Andre went above and beyond to deliver exactly what he wanted.","key_phrases":["such a pleasure to work with","listened to me and got me exactly what I wanted","drove an hour to get there","went above and beyond"]},"ChZDSUhNMG9nS0VJQ0FnSUNvMi03dVdREAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","cleanliness"],"entities":{"technicians":[],"services":["mazda-service","vehicle-cleaning"],"problems":["dissatisfaction-with-previous-mazda-dealer"]},"one_line_summary":"Customer switched from another Mazda dealer to Roush Mazda and is very satisfied with how they are treated and vehicle cleanliness.","key_phrases":["treat us like we actually matter","nice and clean","so well worth it","extremely dissatisfied at another dealer"]},"ChdDSUhNMG9nS0VJQ0FnSUNvc19pdDh3RRAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["problem_resolution","communication","professionalism"],"entities":{"technicians":[],"services":["new-car-purchase","paint-warranty-claim"],"problems":["excessive-paint-chips-on-cx-5"]},"one_line_summary":"Customer is frustrated that Tom Roush Mazda dismissed excessive paint chipping on their new CX-5 as normal and offered no assistance.","key_phrases":["a lot of paint chips","Tom Roush didnt help out at all","Just stated it was normal","buying experience that was to my liking"]},"ChZDSUhNMG9nS0VJQ0FnSUNvdFlmYUlREAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","professionalism","responsiveness"],"entities":{"technicians":[],"services":["car-sales","new-car-purchase"],"problems":["salesman-unprepared-and-uninformed-of-appointment","wrong-vehicle-color-shown-despite-explicit-customer-preference"]},"one_line_summary":"An unprepared salesman, poor internal communication, and disregard for the customer's stated preferences made for a completely wasted visit.","key_phrases":["unprepared salesman","wasn't informed of the appointment","only color we said absolutely no to","complete waste of time"]},"ChZDSUhNMG9nS0VJQ0FnSUNnbU1MSERBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises the friendly staff, strong inventory, and knowledgeable sales team at Tom Roush Mazda.","key_phrases":["friendly staff","great inventory","knowledgeable sales team with years of experience","product set that covers anyone's needs"]},"ChZDSUhNMG9nS0VJQ0FnSUNBc09iLUZBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Lee"],"services":["car-purchase"],"problems":[]},"one_line_summary":"A loyal customer buying their third car from salesperson Lee, praising the pleasant experience.","key_phrases":["Third car we have bought from Lee","Always pleasant to deal with him","we always go back to Lee"]},"ChZDSUhNMG9nS0VJQ0FnSURJbThQeUxnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer praises the shop for fixing their car perfectly and not performing any unrequested work.","key_phrases":["fixed my car perfectly","did not do anything I did not ask them to"]},"ChdDSUhNMG9nS0VJQ0FnSUNvd3RERDRnRRAB":{"sentiment":"neutral","sentiment_score":-0.2,"aspects_mentioned":["professionalism","communication","pricing"],"entities":{"technicians":[],"services":["car-purchase","gap-insurance","rim-insurance"],"problems":["high-pressure-sales-tactics-on-add-ons","questionable-honesty-of-finance-department"]},"one_line_summary":"Customer had a good first experience but felt heavily pressured by the finance department to purchase extras on a return visit, raising doubts about their honesty.","key_phrases":["pressured to buy EXTRA's","not sure the finance department is honest","first experience was a good one","mixed experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNva0kzOTJRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase","auto-service"],"problems":[]},"one_line_summary":"Customer praises years of excellent service at Tom Roush Mazda Westfield and plans to return for future purchases.","key_phrases":["always received excellent service","years of great service","will definitely return to buy another"]},"ChZDSUhNMG9nS0VJQ0FnSURJejZ5blRREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Andre"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises salesperson Andre for his patience, helpfulness, and knowledge during her Mazda CX5 purchase.","key_phrases":["extremely patient, helpful, and knowledgable","throughout my indecisiveness","purchase of a new Mazda CX5"]},"ChdDSUhNMG9nS0VJQ0FnSURJczlid3l3RRAB":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["car-sales"],"problems":["unwillingness-to-negotiate-on-price","poor-communication-during-sales-process","delayed-manager-involvement"]},"one_line_summary":"Customer liked the salesperson and the car but was frustrated by poor communication, lack of negotiation, and delayed manager involvement.","key_phrases":["didn't want to deal","spent alot of time on computer telling us nothing","manager never was involved until the end","Liked the sales person"]},"ChZDSUhNMG9nS0VJQ0FnSURJdzVqTkF3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience praising the staff for being nice, professional, and doing a great job.","key_phrases":["Everyone was nice","professional","do a great job"]},"ChZDSUhNMG9nS0VJQ0FnSUNBczlDZ1F3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","courtesy","professionalism"],"entities":{"technicians":["Yvonne","Scott","Jim"],"services":["vehicle-service","loaner-car"],"problems":[]},"one_line_summary":"A longtime loyal customer praises the attentive communication and family-like treatment from Yvonne, Scott, and sales manager Jim Skinner during a service visit.","key_phrases":["kept me up-to-date on the progress of my vehicle","provide a loaner car if I needed to go to an appointment","treat you like family","checked on me to make sure I was completely comfortable"]},"ChZDSUhNMG9nS0VJQ0FnSURJOGZpV1lBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","technical_knowledge","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer was impressed by efficient check-in and on-time service completion, and plans to return.","key_phrases":["checked in with great efficiency","knowledgeable person","service was completed on time","will return"]},"ChZDSUhNMG9nS0VJQ0FnSURJbnNDTk1BEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["dealer-service"],"problems":[]},"one_line_summary":"A loyal two-Mazda owner praises Tom Roush Mazda for consistently timely and professional dealer service.","key_phrases":["timely and professional way as usual","always bring them here for dealer service","we own 2 Roush Mazda's"]},"ChdDSUhNMG9nS0VJQ0FnSURJOHFlc2xRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Brent"],"services":["car-sales","vehicle-service"],"problems":[]},"one_line_summary":"A loyal five-time buyer praises salesman Brent and the entire Tom Roush team for their knowledge, respect, and personalized customer care.","key_phrases":["treats me like I'm the only customer","fifth car I have purchased","knowledgeable of all makes and models","treat everyone with respect"]},"ChZDSUhNMG9nS0VJQ0FnSURJak4tZFJBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for friendly staff and reasonable wait times during service.","key_phrases":["Great Service","Friendly staff","waiting time was reasonable"]},"ChdDSUhNMG9nS0VJQ0FnSURnMjZXNDN3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","problem_resolution","communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["used-car-purchase","tire-repair","financing"],"problems":["tire-issue-on-selected-vehicle","car-slightly-outside-financial-parameters"]},"one_line_summary":"Customer found a no-pressure, accommodating car-buying experience at Tom Roush Mazda, where staff resolved a tire issue and worked within his financial parameters.","key_phrases":["never felt any pressure","conscientious to find the best car","worked to make it fit","just laid out my options and allowed me to decide"]},"ChZDSUhNMG9nS0VJQ0FnSUNJajRiS2NBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Skylar"],"services":["used-suv-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a used SUV with the help of a personable and knowledgeable salesperson named Skylar.","key_phrases":["personable, knowledgeable about the features","easy to work with","love my newly purchased used SUV","Great Dealership"]},"ChZDSUhNMG9nS0VJQ0FnSURRNElHMWV3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer expresses complete trust and praises the attentive service at Tom Roush Mazda.","key_phrases":["cannot imagine receiving more attentive service","I trust them completely"]},"ChZDSUhNMG9nS0VJQ0FnSUN3dW9lYlB3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Andre"],"services":["new-car-sales","test-drive"],"problems":[]},"one_line_summary":"Customer had a very positive car-buying experience at Tom Roush Mazda, praising salesperson Andre Kennedy for being thorough, laid-back, and trustworthy.","key_phrases":["excellent sales person","very laid back and thorough","trusted me to test drive the car alone","shopping experience was very positive"]},"ChdDSUhNMG9nS0VJQ0FnSUNvaGRHRzR3RRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["cleanliness","courtesy","communication","pricing"],"entities":{"technicians":[],"services":["oil-change","vip-membership","wheel-alignment"],"problems":["unclear-vip-membership-details","unrequested-wheel-alignment-charge"]},"one_line_summary":"Customer had a mostly positive first visit to Tom Roush Mazda for an oil change but was unclear on the VIP membership and was charged for an unrequested wheel alignment.","key_phrases":["paid for a wheel alignment that I didn't ask for","still am not sure about what it is","Men's bathroom was clean","Very nice staff"]},"ChdDSUhNMG9nS0VJQ0FnSUNJenBTV213RRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["spark-plug-replacement","ignition-coil-replacement","air-flow-sensor-replacement","oil-change","wheel-alignment","fuel-induction-service"],"problems":["suspected-unnecessary-ignition-coil-replacement","overcharging-on-parts-and-labor","suspected-deliberate-damage-to-vehicle-component"]},"one_line_summary":"Customer accuses Tom Roush Mazda of replacing an ignition coil without authorization and charging excessive prices for parts and labor.","key_phrases":["crazy Expensive","Must be You guys broken my Ignition and then charged on me","Successfully deceived my hard earned money","Will Do Not do business or Come to your Tom Roush Anymore"]},"ChdDSUhNMG9nS0VJQ0FnSUNJdHEzTWlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","communication","professionalism","courtesy"],"entities":{"technicians":["Lee","Chris"],"services":["car-purchase","extended-warranty","financing"],"problems":[]},"one_line_summary":"Customer had an easy, pressure-free car buying experience with transparent out-the-door pricing and no forced upsells.","key_phrases":["easiest and best car buying experience","out the door pricing without hassle","no pressure selling","well worth the time"]},"ChdDSUhNMG9nS0VJQ0FnSUNJOW9lcnNBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Alan","Mark"],"services":["vehicle-lease"],"problems":[]},"one_line_summary":"A repeat customer praises Roush Lincoln for professionalism and customer focus, recommending Alan and Mark for vehicle purchases or leases.","key_phrases":["professional, customer focused, easy to do business with","third vehicle we have leased","Alan and Mark will treat you right","recommend you consider them"]},"ChdDSUhNMG9nS0VJQ0FnSUNJdXMyUjNRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","problem_resolution"],"entities":{"technicians":[],"services":["recall-repair","loaner-vehicle"],"problems":["cx-7-recall"]},"one_line_summary":"Customer had a positive experience getting their CX-7 recall repair done, including receiving a loaner vehicle with no issues.","key_phrases":["Friendly and helpful people","Gave us a loaner","CX-7 was repaired from a recall","No issues"]},"ChZDSUhNMG9nS0VJQ0FnSUNJM0p2MkRREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Skylar","Chris"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer is very happy with her purchase experience and praises staff members Skylar and Chris.","key_phrases":["very happy and satisfied with my purchase","Skylar and Chris were amazing","wonderful experience","recommend everyone to you"]},"ChZDSUhNMG9nS0VJQ0FnSUR3aW9mQWZREAE":{"sentiment":"negative","sentiment_score":-0.72,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["airbag-recall","rocker-arm-recall","tie-rod-replacement"],"problems":["grinding-noise-on-front-driver-side-wheel-rotation-after-service","unsatisfactory-explanations-for-new-issue-introduced-during-service"]},"one_line_summary":"Customer brought in CX-7 for recall work and a tie rod replacement but experienced a grinding noise afterward and was dissatisfied with the shop's explanations, considering switching to a competitor.","key_phrases":["grinding on rotation of front driver side wheel","try to tell me it's dust on the tie rod","a piece of rust fell between the rotar guard","taking it back to Penske from now on"]},"ChdDSUhNMG9nS0VJQ0FnSUR3bUtxdV9nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer had the best car buying experience ever at Tom Roush Mazda, praising the Roush team.","key_phrases":["best car buying experience I have ever had","opportunity to meet with several of the Roush's","Thanks Roush Team"]},"ChdDSUhNMG9nS0VJQ0FnSUR3cW8zWDlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","scheduling","communication"],"entities":{"technicians":["Tom"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer praises Tom and the Roush staff for a pressure-free, respectful, and accommodating used car buying experience for a 2017 Lincoln Continental.","key_phrases":["nothing but the upmost respect","didn't put any pressure on me","accommodated me perfectly around my travel schedule","very excited to be buying my first Lincoln"]},"ChdDSUhNMG9nS0VJQ0FnSUR3NHU2dXFRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge","cleanliness","communication"],"entities":{"technicians":["Lee"],"services":["vehicle-sales","warranty-coverage"],"problems":["cosmetic-issues-covered-by-warranty"]},"one_line_summary":"Customer has visited Tom Roush Mazda five times and consistently praises salesman Lee for his knowledgeable, stress-free, and straightforward approach, while also noting the clean facility and satisfactory warranty coverage.","key_phrases":["makes my shopping experience much more stress-free","not salesy","very clean and accommodating","covered by the standard warranty 100%"]},"ChdDSUhNMG9nS0VJQ0FnSUNRazZUMG1BRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Denny"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A repeat customer praises the staff and service at Tom Roush Mazda, highly recommending salesperson Denny.","key_phrases":["second vehicle from them","love my new Mitsubishi","Go see Denny","make sure your needs are met"]},"ChdDSUhNMG9nS0VJQ0FnSURBd2VhRW1RRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["dealership-visit"],"problems":[]},"one_line_summary":"Customer had an awesome experience with very helpful staff and highly recommends the dealership.","key_phrases":["awesome experience","very helpful staff","highly recommend this dealership"]},"ChdDSUhNMG9nS0VJQ0FnSUNRanNXeTRnRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","scheduling","communication","professionalism"],"entities":{"technicians":["Kathy","Lance","Brock"],"services":["used-car-purchase","vehicle-financing","test-drive"],"problems":["needed-vehicle-to-replace-volkswagen-tdi-buyback","needed-car-held-until-vw-buyback-funds-received"]},"one_line_summary":"Customer had a smooth and efficient car-buying experience, with prompt communication from Kathy, flexible hold arrangement from Lance, and a quick finance process with Brock.","key_phrases":["responded promptly with detailed vehicle information","agreed to hold the car for a month","scheduled within 2 days","entire purchase took an hour or less"]},"ChdDSUhNMG9nS0VJQ0FnSURRZ3JuZnNBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase","auto-service"],"problems":[]},"one_line_summary":"Customer consistently praises Tom Roush Mazda for prompt, respectful, top-notch service and vehicle buying experience.","key_phrases":["utmost respect","serviced promptly","best place to go buy a vehicle","top-notch service"]},"ChdDSUhNMG9nS0VJQ0FnSUNBa0pYZDdnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["mazda-service"],"problems":[]},"one_line_summary":"Customer has visited twice for Mazda service and found the staff to be exceptionally caring and customer-focused.","key_phrases":["both times exceptional","very caring people","true customer service","very much appreciate what they do"]},"ChdDSUhNMG9nS0VJQ0FnSURReWV5ZDlnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":["Marko"],"services":["used-car-sales","service-plans"],"problems":[]},"one_line_summary":"Customer is highly satisfied with friendly staff, competitive pricing, and service options at this family-owned dealership.","key_phrases":["very friendly staff","price was competitive","less than half the miles","good cheap or free service options"]},"ChdDSUhNMG9nS0VJQ0FnSURna2VmRTZRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["recall-service"],"problems":[]},"one_line_summary":"Customer had two recalls completed at Tom Roush Mazda with no issues and friendly service.","key_phrases":["2 recalls done here","service was always friendly","had no problems"]},"ChZDSUhNMG9nS0VJQ0FnSUNBbThESlZBEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":[],"services":["new-truck-sales"],"problems":["rude-salesman","lack-of-assistance"]},"one_line_summary":"Customer was treated rudely by a salesman and left to purchase a new truck from a competitor.","key_phrases":["didn't have enough time to help me","very rude","went down the road and bought a new Dodge"]},"ChdDSUhNMG9nS0VJQ0FnSURBemVEdTlRRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a positive experience purchasing at Tom Roush Mazda and praised the deals and staff, though they wished a previously purchased Lincoln MKC had been the same.","key_phrases":["great deals","great staff","purchased the Lincoln MKC","wished it was the same"]},"ChdDSUhNMG9nS0VJQ0FnSURBNE52OHNBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality","pricing","problem_resolution","courtesy"],"entities":{"technicians":["Corey"],"services":["warranty-repair","loaner-vehicle","pickup-dropoff-service"],"problems":["part-requiring-repair-covered-under-extended-warranty"]},"one_line_summary":"A long-time satisfied customer praises efficient, on-time service, fair pricing, and a covered warranty repair discovered by the dealership's diligent staff, with a special thanks to Corey.","key_phrases":["service is done correctly the first time","job was done right on time","prices are fair","part was covered under an extended warranty"]},"ChZDSUhNMG9nS0VJQ0FnSURRcmNpVVVREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge","pricing","professionalism"],"entities":{"technicians":[],"services":["dealership-sales","service-department"],"problems":[]},"one_line_summary":"Customer praises the friendly and knowledgeable staff, good deals, and outstanding service department, and would buy from Tom Roush Mazda again.","key_phrases":["friendly, knowledgeable staff","good deals","outstanding service department","would buy from again"]},"ChdDSUhNMG9nS0VJQ0FnSUNnamFlY19BRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Alan"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A couple had a positive car-buying experience at Tom Roush Mazda, praising salesman Alan Willitzer for his honesty, professionalism, and no-pressure approach.","key_phrases":["professional and welcoming the team was","honest with us and never once pressured us","attentive to our needs","high quality service"]},"ChdDSUhNMG9nS0VJQ0FnSUNncHJqRXpRRRAB":{"sentiment":"neutral","sentiment_score":0,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["service-department","sales"],"problems":["issues-with-sales-department"]},"one_line_summary":"Customer appreciates the Mazda service department but has had negative experiences with the sales department.","key_phrases":["really like the mazda service department","issues with the sales department"]},"ChZDSUhNMG9nS0VJQ0FnSUN3eC1PRFh3EAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["problem_resolution","communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["airbag-recall-repair"],"problems":["airbag-recall-repair-caused-damage-to-glove-compartment-wood-panel","broken-wood-panel-not-scheduled-for-replacement","no-timeline-given-for-part-replacement"]},"one_line_summary":"Technician broke the glove compartment wood panel during an airbag recall repair and offered no clear timeline for fixing the damage.","key_phrases":["we had to brake the Wood panel on your glove compartment","I was the second car that they had to do this to","I don't know when we will have a part ready","nonchalant attitude"]},"ChdDSUhNMG9nS0VJQ0FnSURRa2JUOG9BRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["car-wash","auto-service"],"problems":["poor-car-wash-quality"]},"one_line_summary":"Customer was very satisfied with the service and adviser but disappointed by a subpar car wash that lacked soap.","key_phrases":["fantastic, efficient, and just as promised","sprayed down with a hose and squeegeed off","you could skip that next time or actually use soap","over all, very satisfied"]},"ChdDSUhNMG9nS0VJQ0FnSUN3eTVmNDRRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["Brent"],"services":["new-car-sale","mazda-miata-purchase"],"problems":["totaled-vehicle-replacement"]},"one_line_summary":"Salesman Brent went above and beyond on his day off to help a customer whose car was totaled purchase a Mazda Miata, even winning over a Toyota employee.","key_phrases":["had the keys dropped off at his house","car had been totalled","my wife works for Toyota and we bought a Mazda Miata","salesman actually listen"]},"ChdDSUhNMG9nS0VJQ0FnSUNRX0tyaDdBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Andre","Chris"],"services":["new-car-purchase","vehicle-orientation"],"problems":[]},"one_line_summary":"Customer Linda Whitton praises sales associate Andre and manager Chris for their attentiveness, patience, and thoroughness during her new car purchase at Tom Roush Mazda.","key_phrases":["treated with respect","went the extra mile","patient and thorough","build continuing customer relationships"]},"ChdDSUhNMG9nS0VJQ0FnSUNBMGFXZDN3RRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["pricing","problem_resolution","scheduling","communication"],"entities":{"technicians":[],"services":["used-car-purchase","warranty-work","oil-change","loaner-car"],"problems":["minor-warranty-work","parts-delay"]},"one_line_summary":"Customer had a smooth used car purchase with a price reduction to budget and appreciated the loaner car program during a lengthy warranty repair.","key_phrases":["no hassle at all","lifetime $30 oil changes","guaranteed loaner cars","weeks longer than expected"]},"ChZDSUhNMG9nS0VJQ0FnSURBMW9DakZnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["car-purchase"],"problems":["out-of-town-buyer","lack-of-paperwork"]},"one_line_summary":"An out-of-town customer praises the dealership for working around paperwork challenges to help her purchase her desired car.","key_phrases":["Amazing people","worked with me even though I was from out of town","lack of paper work","got me into the car of my choice"]},"ChdDSUhNMG9nS0VJQ0FnSUNRbk03YjZRRRAB":{"sentiment":"negative","sentiment_score":-0.65,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":[],"services":["car-sales"],"problems":["no-sales-staff-approached-customer","lack-of-assistance-on-showroom-floor"]},"one_line_summary":"Customer who owns 3 Lincoln vehicles visited to shop for a car but received no assistance from any salesperson.","key_phrases":["Not very friendly staff","no help","Not 1 salesperson came up to me","close the deal"]},"ChZDSUhNMG9nS0VJQ0FnSUNnemZheldnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Bob","John"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Amy had an excellent car-buying experience at Tom Roush Mazda thanks to Bob and John.","key_phrases":["easiest and best car-buying experience","couldn't be happier","new vehicle"]},"ChZDSUhNMG9nS0VJQ0FnSUNBOE92N0t3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Bob"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a great car-buying experience and praised salesman Bob Wood for excellent care.","key_phrases":["great place to buy a car","Bob Wood my salesman was great","take good care of you"]},"ChdDSUhNMG9nS0VJQ0FnSURRbGQzUHJRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Skylar"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"A first-time car buyer had an excellent, pressure-free experience at Tom Roush Mazda thanks to salesperson Skylar's personable and attentive approach.","key_phrases":["greeted warmly by all around","no pressure","listened to what I wanted","first car buying experience very pleasurable"]},"ChdDSUhNMG9nS0VJQ0FnSUNndV9hZTlnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","pricing","professionalism","technical_knowledge"],"entities":{"technicians":["Brent"],"services":["test-drive","new-car-purchase","cx-5-sale"],"problems":[]},"one_line_summary":"Customer came in for a test drive and left with a new CX-5, praising salesperson Brent Cassady for his personable, no-pressure approach and pleasant pricing negotiation.","key_phrases":["walked out with a gorgeous, new CX-5","truly focused on what I wanted","pricing conversation was negotiated pleasantly","great customer experience"]},"ChZDSUhNMG9nS0VJQ0FnSURnMGZuX0d3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer calls Tom Roush Mazda the best Mazda dealership in Indiana.","key_phrases":["Best Mazda dealership in Indiana"]},"ChdDSUhNMG9nS0VJQ0FnSURnNTctVDR3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","pricing","courtesy"],"entities":{"technicians":["Brandon","Joel","Tommy"],"services":["car-buying","vehicle-financing"],"problems":[]},"one_line_summary":"Rebecca had an enjoyable, pressure-free car buying experience at Tom Roush Mazda, praising the personable and attentive staff including sales and finance team members.","key_phrases":["made the car buying process enjoyable","never felt pressured to purchase a vehicle","go out of their way to work with you","getting the best possible deal"]},"ChdDSUhNMG9nS0VJQ0FnSURRdDctM2l3RRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["courtesy","professionalism","communication","technical_knowledge"],"entities":{"technicians":["Brandon","Jim"],"services":["car-purchase","car-loan","finance-office"],"problems":["rude-finance-employee","dismissive-responses-to-contract-questions","first-time-buyer-concerns-about-legal-documentation"]},"one_line_summary":"Customer had a largely positive first dealership experience thanks to excellent sales staff but was put off by a rude and dismissive finance office employee.","key_phrases":["unbelievably warm and welcoming","visibly frustrated that I wanted to take the time to read the legal contracts","That's not important. It has never come up before","no pressure environment with a focus on relationship building and trust"]},"ChdDSUhNMG9nS0VJQ0FnSUNROU8yWDlBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":["Andre"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a positive, pressure-free car buying experience at a great price and highly recommends salesperson Andre.","key_phrases":["great car at a great price","without the nonsense","Go see Andre","he is delightful"]},"ChZDSUhNMG9nS0VJQ0FnSUNBdFltWU5BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-purchase","car-service"],"problems":[]},"one_line_summary":"Customer highly recommends Tom Roush Mazda for both car purchases and service, praising their friendliness and effort to make customers feel comfortable.","key_phrases":["go out of their way to make you feel comfortable","would recommend anybody","very nice","AWESOME"]},"ChZDSUhNMG9nS0VJQ0FnSUNRai1UcVpBEAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["professionalism","communication","courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":["Scott"],"services":["recall-repair","undercarriage-repair","recommended-maintenance"],"problems":["plastic-undercarriage-fell-off-on-highway-after-recall-service","unnecessary-services-recommended","service-advisor-argued-with-and-dismissed-customer"]},"one_line_summary":"Customer reports a dangerous undercarriage failure after a recall service, compounded by a combative service advisor who argued with her and told her to leave.","key_phrases":["plastic undercarriage fall down on my on the highway","he argued with me on the phone and even in the dealership","told me to get out","they dont care about my safety just my dollars"]},"ChdDSUhNMG9nS0VJQ0FnSUN3OV8zby1nRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Brent"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Brent Cassady for being knowledgeable, relaxed, and pressure-free after purchasing two Lincolns from him.","key_phrases":["excellent person to work with","sold us two Lincolns","knowledgeable, laid back","doesn't pressure you"]},"ChZDSUhNMG9nS0VJQ0FnSUNRLTcyX1hBEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":["no-free-breakfast"]},"one_line_summary":"Reviewer mistakenly left a hotel review on Tom Roush Mazda's page, calling it a great hotel but wishing it had free breakfast.","key_phrases":["great hotel","free breakfast","would be ideal"]},"ChZDSUhNMG9nS0VJQ0FnSURnb3RyS0l3EAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Joshua"],"services":["car-purchase"],"problems":["car-sold-without-notification-despite-customer-calling-ahead-multiple-times","no-apology-given"]},"one_line_summary":"Customer drove 50 miles after calling ahead three times only to find the car already sold with no apology from the salesman Joshua.","key_phrases":["called from 50 miles away three times","car was of course sold","without apology just like that","this dealership is a real joke"]},"ChZDSUhNMG9nS0VJQ0FnSURBMFBxYlB3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing"],"entities":{"technicians":["Denny","Bob"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"A repeat customer praises Denny and Bob for helping them get a great deal on a new car at Tom Roush Mazda.","key_phrases":["great deal on our new car","2nd time I've gone through Tom Roush","so glad I did"]},"ChdDSUhNMG9nS0VJQ0FnSURBbDRlbmxnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Andre","Jim"],"services":["car-sales","mazda-cx-5-purchase"],"problems":[]},"one_line_summary":"Customer praises salesperson Andre Kennedy and sales manager Jim for making the car-buying experience easy and professional at Tom Roush Mazda.","key_phrases":["excellent salesperson","knows his product","made the experience easy","I cannot say enough about my new Mazda CX-5"]},"ChdDSUhNMG9nS0VJQ0FnSURBek5IQnNBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Bob"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Bob Wood for being accommodating, down to earth, and pressure-free.","key_phrases":["very accommodating and down to earth","No sales pressure at all","Bob Wood"]},"ChdDSUhNMG9nS0VJQ0FnSUNRenEzRXd3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","pricing","technical_knowledge","courtesy"],"entities":{"technicians":["Brent"],"services":["car-buying","suv-purchase","financing"],"problems":["needed-to-upgrade-from-car-to-suv-for-new-career","recently-purchased-car-two-years-prior-creating-financing-challenge"]},"one_line_summary":"Brent went above and beyond to help the customer navigate financing and purchase an SUV despite having recently bought a car, earning a strong recommendation.","key_phrases":["went above and beyond","worked with me on the financing","best position possible","everyone was so friendly, helpful, and most importantly knowledgeable"]},"ChZDSUhNMG9nS0VJQ0FnSUNnXzVxYUxBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","communication"],"entities":{"technicians":["Ray"],"services":["vehicle-lease"],"problems":[]},"one_line_summary":"Customer had a pressure-free, highly professional leasing experience for a Lincoln MKZ, praising knowledgeable salesman Ray.","key_phrases":["No pressure","highly professional","Ray was very knowledgeable","made the process painless"]},"ChZDSUhNMG9nS0VJQ0FnSUNRcUxYUmRnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the Tom Roush service team as consistently one of the best they have experienced.","key_phrases":["service team","consistently been one of the best","I've experienced"]},"ChZDSUhNMG9nS0VJQ0FnSURnaHNQUEVnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Skyler"],"services":["vehicle-sales","mazda-cx-5-purchase"],"problems":[]},"one_line_summary":"Customer had a highly positive experience purchasing a Mazda CX-5, praising salesperson Skyler's product knowledge and communication.","key_phrases":["well rehearsed on the specifics of the vehicle","great job explaining the details about the CX-5","very satisfied with my service","dealership was awesome"]},"ChdDSUhNMG9nS0VJQ0FnSURBbTZmbWpRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a positive experience with friendly sales staff and great prices at Tom Roush Mazda.","key_phrases":["Sales people were friendly","prices were great"]},"ChZDSUhNMG9nS0VJQ0FnSUN3cDRTMWR3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","responsiveness"],"entities":{"technicians":["Brandon"],"services":["car-buying","new-car-sales"],"problems":[]},"one_line_summary":"Customer had a highly positive car buying experience, praising salesman Brandon for being low-pressure, humorous, and helpful.","key_phrases":["very low pressure yet very helpful","sense of humor and good at casual conversation","most positive car buying experience","always watching to be sure we were being taken care of"]},"ChZDSUhNMG9nS0VJQ0FnSURBMlplVlVBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Yvonne","Tammy"],"services":["dealership-service","customer-service"],"problems":[]},"one_line_summary":"Customer switched from Ray Skillman to Tom Roush Mazda and found significantly better service and friendlier staff, with special praise for Yvonne Rogers and Tammy Jones.","key_phrases":["Just So Much Better Svc Wise","Friendly Staff","They Treat U Like They Care About Ur Car","Will Definitely C Them 1st When Ready 2 Buy Again"]},"ChZDSUhNMG9nS0VJQ0FnSUNBb01TOFR3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Brent","Tarak"],"services":["new-car-purchase","financing"],"problems":[]},"one_line_summary":"Customer praises longtime sales rep Brent for his patience and knowledge, and commends Tarak for smooth financing on her new Mazda.","key_phrases":["very knowledgeable and helpful","always very patient","entire family has been buying cars from Brent for years","definitely be back for another Mazda"]},"ChZDSUhNMG9nS0VJQ0FnSURReUpiYldBEAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["vehicle-purchase","trade-in"],"problems":["low-trade-in-offer"]},"one_line_summary":"Customer has bought two Mazdas from this dealership and reports consistently pleasant experiences, noting the trade-in offers are low but typical of the industry.","key_phrases":["purchased my last two Mazdas","only had pleasant experiences","low-ball on trade-ins"]},"ChZDSUhNMG9nS0VJQ0FnSUN3cjhLOEl3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["John"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer and her husband had a positive, smooth car-buying experience with a salesperson named John who was upfront and understanding.","key_phrases":["joyful experience with John","very upfront and understood our situation","smooth process"]},"ChdDSUhNMG9nS0VJQ0FnSURReGVHeHlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":["Larry","John"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Larry and John for going the extra mile to find the right vehicle at a payment that fit their budget.","key_phrases":["great buying experience","went the extra mile","find the vehicle I wanted","payments that fit my budget"]},"ChZDSUhNMG9nS0VJQ0FnSURRckxtNVBBEAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["pricing","technical_knowledge","professionalism","communication"],"entities":{"technicians":["Jim"],"services":["60k-maintenance","extended-warranty"],"problems":["60k-mile-scheduled-maintenance"]},"one_line_summary":"Customer had a positive car buying experience with salesman Jim and was satisfied with the 60k maintenance service but found it pricey, noting they will seek service elsewhere going forward.","key_phrases":["wonderful car buying experience","feel it was a bit pricey","professional and seemed to care about the brand","quote was accurate"]},"ChdDSUhNMG9nS0VJQ0FnSUNRd0t1MnJRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","communication","professionalism","courtesy"],"entities":{"technicians":["Marko","Jim"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises Marko Gruber and Jim Skinner for their honest, pressure-free approach to negotiating the purchase of a 2017 Mazda CX-5.","key_phrases":["weren't pushy","honest and up front","made the process easy","Customer's Buck their #1 priority"]},"ChdDSUhNMG9nS0VJQ0FnSURBcjlHRXN3RRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["communication","pricing","responsiveness"],"entities":{"technicians":[],"services":["car-purchase","test-drive","price-quote"],"problems":["unable-to-get-a-specific-price-quote","vague-pricing-answers","lost-sale-to-competitor"]},"one_line_summary":"Customer was frustrated by vague, non-committal pricing responses from the sales team and ended up buying a car from a competitor the next day.","key_phrases":["not interested in giving us a true quote","ballpark figure","vague, ballpark answers","went to Penske Honda and bought a car there"]},"ChZDSUhNMG9nS0VJQ0FnSURndGFLVkl3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["tire-replacement"],"problems":["tire-replacement-needed"]},"one_line_summary":"Customer praised excellent service and consistent communication throughout the tire replacement process.","key_phrases":["Excellent customer service","tire replacement","updated throughout the whole process","check-in to work completion"]},"ChdDSUhNMG9nS0VJQ0FnSUNRZ3YzcDBnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Lee"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience working with Lee and is very happy with their new car.","key_phrases":["Lee was great to work with","new car is fantastic"]},"ChdDSUhNMG9nS0VJQ0FnSURBZ3J5X3ZRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised the friendly staff and proactive communication from the service advisor during their visit.","key_phrases":["service was great","people very friendly","kept me up to date on the progress"]},"ChZDSUhNMG9nS0VJQ0FnSUNnaTVfcFR3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["collision-repair-inspection","vehicle-service"],"problems":["fender-bender","missed-damage-from-collision-repair-company"]},"one_line_summary":"Customer consistently has positive experiences at Tom Roush Mazda, praising courteous technicians who identified collision damage that another repair company had missed.","key_phrases":["always a wonderful experience","courteous and want to get your problem solved","found a problem that the company fixing my car did not find","This Mazda store is fabulous"]},"ChdDSUhNMG9nS0VJQ0FnSUNRN016cHpBRRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["wheel-bearing-replacement"],"problems":["noisy-front-wheel-bearings"]},"one_line_summary":"Customer is satisfied with the quality repair work that resolved a noise issue, though disappointed the Mazda3 needed new front wheel bearings at 140,000 miles.","key_phrases":["car does not make noise anymore","quality work performed","new front wheel bearings","disappointed after only 140,000 miles"]},"ChdDSUhNMG9nS0VJQ0FnSUNncWZhLXBRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","courtesy"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer found the best deal on a new Mazda at Tom Roush and praised the friendly, welcoming staff.","key_phrases":["best deal right up front","friendly and welcoming","best deal in and around Indy","brand new car"]},"ChZDSUhNMG9nS0VJQ0FnSUN3cklyWEt3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the helpful, friendly, and informative staff with no negative experiences to report.","key_phrases":["very helpful staff","friendly service","willing to answer all questions","not one negative experience"]},"ChZDSUhNMG9nS0VJQ0FnSUN3b00tTlBnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":["Andre"],"services":[],"problems":[]},"one_line_summary":"Customer praises Andre for being great and efficient, completing the visit in under 30 minutes.","key_phrases":["great and efficient","in and out in less than 30 minutes","Andre was great"]},"ChZDSUhNMG9nS0VJQ0FnSUNRdXVXSUlnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["pricing","punctuality","courtesy"],"entities":{"technicians":[],"services":["oil-change"],"problems":[]},"one_line_summary":"Customer praises reasonable pricing and fast Saturday oil change service with great customer service.","key_phrases":["Great customer service","Price for oil change was reasonable","Did not have to wait hours on a Saturday"]},"ChZDSUhNMG9nS0VJQ0FnSUNRNy1fZFJBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase","vehicle-servicing"],"problems":[]},"one_line_summary":"Customer had an outstanding experience with both the sales and service departments, calling it the best they've ever had.","key_phrases":["really excellent customer service","no joke","never had such a good experience","purchase all of our cars from now on"]},"ChZDSUhNMG9nS0VJQ0FnSUN3bmNQdmJBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dealership-visit","vehicle-service-wait"],"problems":[]},"one_line_summary":"Customer praises the friendly staff and well-equipped waiting area with complimentary drinks, snacks, and free WiFi.","key_phrases":["very friendly place to visit","staff to be very helpful","well equipped with drinks such as coffee and water","free WiFi available"]},"ChdDSUhNMG9nS0VJQ0FnSURnNFpUOHdBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Larry"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a positive car-buying experience working with Larry, praising his fairness and helpfulness.","key_phrases":["great to work with","very fair","very happy I found a vehicle"]},"ChdDSUhNMG9nS0VJQ0FnSURBOGVMQzlnRRAB":{"sentiment":"negative","sentiment_score":-0.78,"aspects_mentioned":["communication","problem_resolution","responsiveness","professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-lease","vehicle-purchase","cx-9-inventory-inquiry"],"problems":["salesman-offered-no-lease-end-incentives-or-promotions","car-listed-as-in-stock-was-already-sold-before-customer-arrived","staff-failed-to-notify-customer-before-they-made-the-trip"]},"one_line_summary":"Customer was twice disappointed by Tom Roush Mazda — first for poor lease-end support and then for being misled about a CX-9 being in stock that had already been sold.","key_phrases":["assured us that it was in stock","it had been sold the day before","she knew the car had been sold prior to our visit","Being disappointed twice is enough for me"]},"ChZDSUhNMG9nS0VJQ0FnSUNBNnRIbFdREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","courtesy"],"entities":{"technicians":["Corey"],"services":["dealer-service"],"problems":[]},"one_line_summary":"Customer highly recommends Tom Roush Mazda, praising service manager Corey for being consistently helpful and efficient.","key_phrases":["highly recommend","always so helpful","takes care of the customers quickly and efficiently","service is so great"]},"ChZDSUhNMG9nS0VJQ0FnSUNRX2Z5R2R3EAE":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":["salesperson-made-inappropriate-comments-about-customer-s-wife-s-appearance"]},"one_line_summary":"A salesperson made inappropriate comments about the reviewer's wife's appearance, prompting a strong warning against doing business with this dealer.","key_phrases":["accosted by a sales person","inappropriate comments about her appearance","DO NOT DO BUSINESS WITH THIS DEALER","SCUM BAGS"]},"ChZDSUhNMG9nS0VJQ0FnSURBeDVUWFJnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises the sales team as awesome and professional, noting her husband works alongside them.","key_phrases":["Awesome sales people","very nice professionals","husband works there"]},"ChZDSUhNMG9nS0VJQ0FnSUNncm9TTFlnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Marko"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a dream car purchase experience with no-pressure salesman Marko who listened to her needs.","key_phrases":["car of my dreams","didn't pressure me at all","listened to my needs and wants","one of the best car shopping experiences ever"]},"ChZDSUhNMG9nS0VJQ0FnSURnejhxcUxBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Ray"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience working with Ray and highly recommends him and Roush Mazda for vehicle purchases.","key_phrases":["Ray was wonderful to work with","highly recommend him and Roush","looking to buy a vehicle"]},"ChZDSUhNMG9nS0VJQ0FnSUNnLXBXQ0dREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a wonderful experience purchasing a new Mazda and plans to recommend the dealership to friends and family.","key_phrases":["very wonderful experience","love my new Mazda","recommend the dealership to my friends and family"]},"ChZDSUhNMG9nS0VJQ0FnSURnX3ZyQVJ3EAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Lance"],"services":["test-drive","vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a great test drive experience with knowledgeable sales rep Lance and is planning to purchase an MKX next year.","key_phrases":["extremely knowledgeable and a pleasure to work with","ask for Lance","loved the MKX","will be buying next year"]},"ChZDSUhNMG9nS0VJQ0FnSURRMnNQcVFnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing","professionalism","communication"],"entities":{"technicians":["Chris"],"services":["auto-repair"],"problems":["lincoln-vehicle-repairs"]},"one_line_summary":"Chris provided excellent communication, cost-effective repair solutions, and outstanding customer service on a Lincoln vehicle.","key_phrases":["great support in repairing our Lincoln","exact cause of our needed repairs","cost effective solution","above and beyond Excellent customer service"]},"ChdDSUhNMG9nS0VJQ0FnSUN3eEltZ3p3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda as an excellent and professional dealership and would return to purchase another vehicle.","key_phrases":["Excellent and professional dealership","would not hesitate to purchase another vehicle"]},"ChdDSUhNMG9nS0VJQ0FnSURneU9Ia3hRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer praises consistently excellent service on their Lincoln vehicle.","key_phrases":["Awesome service","every single time","my Lincoln"]},"ChdDSUhNMG9nS0VJQ0FnSUNnenJ2NzN3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer had a great car buying experience with personal attention and would recommend the dealership.","key_phrases":["great car buying experience","personal attention was a plus","would definitely recommend","living close by the dealership"]},"ChZDSUhNMG9nS0VJQ0FnSUN3MnUtZFRBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Daryl"],"services":[],"problems":[]},"one_line_summary":"Customer praises Daryl Cox for his gentlemanly manner and highlights the overall hospitable atmosphere at Tom Roush Mazda.","key_phrases":["true gentleman","pleasure to do business with","very hospitable","Great organization"]},"ChdDSUhNMG9nS0VJQ0FnSUNBbjhyMWxRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a very positive experience with the car, price, and service at Tom Roush Mazda.","key_phrases":["great car","great price","great service","Loved it"]},"ChZDSUhNMG9nS0VJQ0FnSUNBNl9HNFlBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Lee"],"services":["car-sales","vehicle-extras"],"problems":[]},"one_line_summary":"Customer was won over by an exceptional car-buying experience, particularly praising salesman Lee and the vehicle extras offered.","key_phrases":["pleasantly surprised with my buying experience","Lee was hands-down the best salesman I have ever worked with","extras they offer are a great bonus","disappointed that I didn't buy all my previous cars here"]},"ChZDSUhNMG9nS0VJQ0FnSUN3dFp5cFh3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","pricing","communication","courtesy","cleanliness","problem_resolution"],"entities":{"technicians":["Brent"],"services":["used-car-purchase","trade-in","window-tint","aftermarket-accessories","vehicle-history-report"],"problems":[]},"one_line_summary":"Customer had an exceptional, pressure-free car buying experience with transparent pricing, knowledgeable staff, and a well-priced, clean used vehicle.","key_phrases":["made my purchase flawless and simple","no hidden extra fees","significantly fewer miles, a better trim level for a much lower price","went above and beyond"]},"ChZDSUhNMG9nS0VJQ0FnSUNRcXVuWkZnEAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"First-time used car buyer found the experience relatively painless and the staff nice and helpful, but suggests a full tank of gas upon purchase.","key_phrases":["relatively painless experience","very nice and helpful","full tank of gas upon purchase","never bought a used car previously"]},"ChZDSUhNMG9nS0VJQ0FnSUNnbzgtaktREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","pricing","responsiveness","professionalism"],"entities":{"technicians":["Dylan"],"services":["parts-order","free-parts-delivery"],"problems":[]},"one_line_summary":"Customer had an outstanding experience ordering parts through Dylan, praising his knowledge, efficiency, and the competitive pricing with free delivery.","key_phrases":["amazing experience","handled all my car needs efficiently","answered all my questions in a very knowledgeable way","very happy with the prices and the free delivery"]},"ChZDSUhNMG9nS0VJQ0FnSURnN0l2VVV3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Chris"],"services":["special-order","new-car-purchase"],"problems":[]},"one_line_summary":"Customer successfully special-ordered a 2017 CX-5 remotely from NC, praising Chris Bettis and the team for a smooth internet-based buying experience.","key_phrases":["special ordered a 2017 CX-5","worked with us 90% over internet","very good experience","Kudos, Tom Roush Mazda"]},"ChZDSUhNMG9nS0VJQ0FnSUNRM0l6dU1REAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":["Mike"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A visiting customer praised salesman Mike Haire for his genuine, no-games approach and helping them secure a fair deal.","key_phrases":["great help","very fair deal","very genuine","no gamesmanship"]},"ChZDSUhNMG9nS0VJQ0FnSUNBcFphNE1BEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Mike","Mark"],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience working with Mike Haire and Mark Grover and could not be happier.","key_phrases":["Great experience","could not be happier","Mike Haire and Mark Grover"]},"ChRDSUhNMG9nS0VJQ0FnSUNRZzZVSBAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication","pricing","responsiveness"],"entities":{"technicians":["Mike"],"services":["used-car-sales","overnight-test-drive","two-vehicle-purchase"],"problems":[]},"one_line_summary":"Salesman Mike Heir went above and beyond — staying late, coming in on his day off, and offering an overnight test drive — resulting in the customer purchasing two vehicles.","key_phrases":["stayed with us about 30 minutes after the lot closed","came in on his day off to finish the deal","let us take a car home for an overnight test drive","drove away with a 2015 Ford Fusion and a 2015 Ford Escape"]},"ChZDSUhNMG9nS0VJQ0FnSUNnX1BLc0R3EAE":{"sentiment":"positive","sentiment_score":0.4,"aspects_mentioned":["courtesy","cleanliness"],"entities":{"technicians":[],"services":["interior-vacuuming"],"problems":["requested-vacuuming-was-not-completed"]},"one_line_summary":"Staff was very pleasant but failed to complete the requested interior vacuuming.","key_phrases":["exceptionally pleasant","asked for a vacuuming","they forgot"]},"ChdDSUhNMG9nS0VJQ0FnSUNBczczQV9BRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase","auto-financing"],"problems":["past-credit-problems"]},"one_line_summary":"Customer with past credit issues felt respected and at ease, leaving in a nicer vehicle than ever before.","key_phrases":["friendly and helpful without being pushy","treated with dignity despite past credit problems","nicer than anything I had ever purchased","hometown atmosphere"]},"ChdDSUhNMG9nS0VJQ0FnSUN3aVllMGl3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had an extremely positive experience with the staff and would gladly buy another car from Tom Roush Mazda.","key_phrases":["Nicest people I have ever meet","would really buy another car","Way to go everyone"]},"ChRDSUhNMG9nS0VJQ0FnSURndDRSdRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["used-car-sales"],"problems":["dishonest-sales-practices"]},"one_line_summary":"Customer warns against buying used cars at Tom Roush Mazda, calling the sales team and business practices crooked.","key_phrases":["Crooked sales team","business plan","Don't buy used here"]},"ChZDSUhNMG9nS0VJQ0FnSURnM3REYVd3EAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["cleanliness","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["car-wash","vehicle-service"],"problems":["water-spots-from-car-wash","dirty-greasy-marks-on-interior-from-mechanics"]},"one_line_summary":"Customer enjoys the overall service experience but suggests improving the complimentary car wash and requiring mechanics to use shoe covers inside vehicles.","key_phrases":["never dread taking my car in for service","mostly just rinses the dust off and then it drips dry","dirty greasy marks on the interior","service has always been more than adequate"]},"ChdDSUhNMG9nS0VJQ0FnSUN3ak1lRHJnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises the helpful and friendly sales staff at Tom Roush Mazda.","key_phrases":["amazingly helpful staff","very nice and helpful","sales men"]},"ChZDSUhNMG9nS0VJQ0FnSURBNE1uV1VBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["cx5-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a CX-5 from Tom Roush Mazda.","key_phrases":["great experience","purchasing my CX5","Tom Roush Mazda"]},"ChdDSUhNMG9nS0VJQ0FnSURRclpyUG93RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Brent"],"services":["used-car-purchase","test-drive","vehicle-sales"],"problems":[]},"one_line_summary":"Salesman Brent Cassidy delivered a seamless car-buying experience by meeting all the customer's terms on the first try and keeping every promise.","key_phrases":["kept his word on everything he promised","able to do everything we asked the first try","fantastic service and sales","Highly recommend them"]},"ChdDSUhNMG9nS0VJQ0FnSURBaU9hUTRRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Ray"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Ray listened to the customer's concerns and met their terms to close the deal quickly at Tom Roush Mazda.","key_phrases":["listened to my concerns","met my terms","get the deal closed quickly","reasonable crew who takes pride"]},"ChZDSUhNMG9nS0VJQ0FnSUNnak1ldERREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","technical_knowledge","courtesy"],"entities":{"technicians":["Darryl"],"services":["car-lease","new-car-purchase","vehicle-technology-setup"],"problems":[]},"one_line_summary":"Customer had an excellent experience leasing her first Lincoln, praising salesman Darryl for explaining options clearly and helping set up the car's technology.","key_phrases":["couldn't have been better","explained the options on the car and the lease very well","sent a driver to pick me up","helped me set up all the technology"]},"ChZDSUhNMG9nS0VJQ0FnSUNRZ3YyZkdnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":["David"],"services":["used-car-purchase","car-wash","vehicle-servicing"],"problems":["vehicle-pickup-hiccup"]},"one_line_summary":"Customer had a positive experience buying a used Ford Fiesta, praising the deal, helpful staff, free car washes, and efficient service shop despite a minor pickup hiccup.","key_phrases":["great deal","David was super helpful","free car washes for life","organized and efficient every time"]},"ChdDSUhNMG9nS0VJQ0FnSUNnMU9tcS1nRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","technical_knowledge","professionalism","courtesy","communication"],"entities":{"technicians":["Lee"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for upfront competitive pricing, knowledgeable staff, and a seamless car-buying experience working with Lee.","key_phrases":["best price up front","quick and seamless","professional, courteous, and knowledgeable","this is how car buying should be"]},"ChdDSUhNMG9nS0VJQ0FnSUN3czZMbjlnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Lee"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"A loyal repeat customer buying their fifth Mazda credits salesman Lee Wildermuth's expertise and fairness for their continued trust in Tom Roush Mazda.","key_phrases":["painless","fifth Mazda purchase","Lee Wildermuth knows his Mazdas","looks out for all parties involved"]},"ChZDSUhNMG9nS0VJQ0FnSUN3dE5fMWNBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Brent"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent car-buying experience at Tom Roush, praising salesperson Brent Cassady and the dealership's overall customer care.","key_phrases":["Brent Cassady took very good care of me","wonderful job taking care of their customers","Hard to find good car dealerships anymore","happy customer and one for life"]},"ChdDSUhNMG9nS0VJQ0FnSUNRX3U2dnpBRRAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["pricing","courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-servicing"],"problems":[]},"one_line_summary":"Customer praises the friendly and experienced staff but notes servicing costs are slightly high.","key_phrases":["great sales and support staff","a tad expensive","really friendly people who take care of you","been in the business for a while"]},"ChdDSUhNMG9nS0VJQ0FnSUN3MGJUVzhRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Mike"],"services":["new-car-purchase","cx-5-sales"],"problems":[]},"one_line_summary":"Customer praises Mazda Mike for taking excellent care of them and helping them drive home a new CX-5.","key_phrases":["Mazda Mike was excellent","taken care of for everything we needed","new CX-5"]},"ChZDSUhNMG9nS0VJQ0FnSURReTlTZk53EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Ray"],"services":["car-buying","vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for great pricing, an efficient buying process, and outstanding service, specifically recommending Ray for his car expertise.","key_phrases":["great price for your vehicle","get you in and out of the dealership","customer for life","excellent car expertise"]},"ChdDSUhNMG9nS0VJQ0FnSUNBdi15T3RBRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy","responsiveness"],"entities":{"technicians":["Lee"],"services":["new-car-purchase","vehicle-financing"],"problems":["needed-replacement-vehicle-after-accident"]},"one_line_summary":"Customer replaced her accident-totaled CX-7 with a new CX-5, praising Lee and the finance team for a quick and easy experience.","key_phrases":["quick and easy","got me in and out very quickly","loved my CX-7","Lee helped me get into a new CX-5"]},"ChdDSUhNMG9nS0VJQ0FnSURneTRQRzFRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","professionalism","communication"],"entities":{"technicians":["Scott"],"services":["warranty-service","loaner-vehicle"],"problems":["warranty-dispute-with-mazda-corporate"]},"one_line_summary":"Customer praises Tom Roush Mazda's service department, particularly Scott's efforts in resolving a difficult warranty issue with Mazda corporate, calling it the best service department they've ever dealt with.","key_phrases":["went well out of their way to resolve a very thorny issue","went to bat for me with Mazda corporate","one of the best service departments I've ever dealt with","even premium brands in the Indianapolis area are inferior to Tom Roush"]},"ChdDSUhNMG9nS0VJQ0FnSURRNF8zT3N3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Lincoln"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Lincoln and the Tom Roush team for being polite, knowledgeable, thorough, and fair.","key_phrases":["Polite, knowledgable, thorough, fair","fun to work with","highly recommend Lincoln","folks at Tom Roush"]},"ChdDSUhNMG9nS0VJQ0FnSUNBci1ERTlnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a very easy and straightforward great experience at Tom Roush Mazda.","key_phrases":["very easy","straight forward","great experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNBLUpPSWRBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A repeat customer praises Tom Roush Mazda for listening carefully and working hard to match buyers with the right vehicle.","key_phrases":["2nd purchase from Tom Roush","really listen when you describe what kind of ride","work hard to find what best fits your needs"]},"ChZDSUhNMG9nS0VJQ0FnSURRcUtpTE5BEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["new-car-purchase","test-drive"],"problems":[]},"one_line_summary":"Customer was extremely pleased with the easy purchase process and no-extra-charges policy when buying a 2017 Miata RF.","key_phrases":["extremely pleased","purchase process was super easy","no extra charges","test drove both a manual and automatic transmission"]},"ChdDSUhNMG9nS0VJQ0FnSURBanB2eWh3RRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jim"],"services":[],"problems":["manager-disrespecting-employees-in-front-of-customers"]},"one_line_summary":"Customer witnessed manager Jim disrespecting employees in front of customers and vows never to return.","key_phrases":["complete and utter douche","disrespected employees in front of customers","will never go back"]},"ChZDSUhNMG9nS0VJQ0FnSUN3MWJxWWFBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a pressure-free, friendly car-buying experience and got a great deal.","key_phrases":["very friendly staff","no pressure","fantastic car for a good deal","great experience"]},"ChZDSUhNMG9nS0VJQ0FnSURnbl9LWUJREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Mike"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer highly praises salesman Mike Halsne and Tom Roush Mazda, having purchased two new cars from them in two years.","key_phrases":["Top notch service","Mazda Mike is incredible","bought 2 new cars in the last 2 years","first class dealership"]},"ChdDSUhNMG9nS0VJQ0FnSURBaV9XWXlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Ray"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Ray provided patient, thorough assistance that made buying a 2017 Mazda CX-3 a great first-time car-buying experience.","key_phrases":["took his time to make sure we were completely satisfied","Ray made it effortless","Great Experience","big help"]},"ChdDSUhNMG9nS0VJQ0FnSURBM3BuWWlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Ray"],"services":["new-car-purchase","vehicle-delivery"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a new MKZ, praising Ray's personalized service and door-to-door vehicle delivery.","key_phrases":["excellent personalized customer service","attentiveness","Delivering to my door","just gorgeous"]},"ChdDSUhNMG9nS0VJQ0FnSUNRaXFmVXRRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Marco","Brock"],"services":["used-car-purchase","financing"],"problems":[]},"one_line_summary":"Customer had an extremely positive car-buying experience, praising sales rep Marco and finance manager Brock for their friendliness and professionalism.","key_phrases":["enjoyable experience all around","wonderful person to work with from beginning to end","highly recommend this location","Love my new (to me) car"]},"ChdDSUhNMG9nS0VJQ0FnSURnZ3JQcGhnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Darryl"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had an easy and pleasurable car-buying experience at Tom Roush, praising salesman Darryl Cox for his expertise and patience on New Year's Eve.","key_phrases":["easy and pleasurable","expertise, patience and willingness to stay a little late","first Lincoln Dealership we visited","best staff, best car selection"]},"ChdDSUhNMG9nS0VJQ0FnSURncFBqNHlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Denny"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Denny and the Tom Roush team for an exceptional car-buying experience and loves their new vehicle.","key_phrases":["Denny was great","in love with our new vehicle","exceptional job","definitely use them in the future"]},"ChdDSUhNMG9nS0VJQ0FnSUN3dXFyb19BRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","pricing","courtesy"],"entities":{"technicians":["Kathy"],"services":["vehicle-trade-in","new-car-sales","internet-sales"],"problems":[]},"one_line_summary":"Customer had a low-pressure, easy car-buying experience with a fair trade-in value, praising internet sales manager Kathy Wessel.","key_phrases":["no high pressure BS","made the whole experience easy","Gave me what the market told me my trade was worth","contact the internet sales manager, Kathy Wessel"]},"ChdDSUhNMG9nS0VJQ0FnSURBN2NPQjhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Lee"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises sales rep Lee for being knowledgeable, friendly, and non-pushy, calling it one of the best car buying experiences they've had.","key_phrases":["very knowledgeable and friendly","not pushy","best car buying experiences we have ever had","highly recommend speaking with Lee"]},"ChdDSUhNMG9nS0VJQ0FnSURRMDVHNGpBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":["Ray"],"services":["vehicle-purchase","new-vehicle-upgrade"],"problems":[]},"one_line_summary":"Customer came in unexpectedly and left with a new vehicle upgrade thanks to attentive and courteous staff, particularly Ray.","key_phrases":["came in on a whim","Ray was able to find an upgrade for me","everyone there is courteous","they listen to what your needs are"]},"ChdDSUhNMG9nS0VJQ0FnSUNnN3U2MWhRRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Lance"],"services":["car-sales"],"problems":["rocky-start-with-first-sales-representative"]},"one_line_summary":"After a rough start with the first salesperson, Lance and the team turned the experience around and left the customer very happy.","key_phrases":["rocky start with the first sales guy","Lance and the team came through","why Roush is so awesome","couldn't be happier"]},"ChZDSUhNMG9nS0VJQ0FnSUNnb3VqeVZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","courtesy"],"entities":{"technicians":["Brent"],"services":["used-car-purchase"],"problems":["originally-selected-vehicle-had-already-sold"]},"one_line_summary":"Customer had a smooth, no-hassle car buying experience with Brent after their originally chosen Ford Fusion had sold, and quickly found a suitable replacement.","key_phrases":["No Hassle Process","Brent quickly showed me 4 other Ford Fusions","I absolutely love my new Ford Fusion","great experience purchasing"]},"ChdDSUhNMG9nS0VJQ0FnSUNndXJmTW53RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Brad"],"services":["car-service"],"problems":[]},"one_line_summary":"A first-time customer at Tom Roush Mazda had a great experience with service advisor Brad, who communicated well and handled all her car's needs.","key_phrases":["took very good care of everything","called before doing anything extra","wasn't disappointed","will continue to have my car serviced"]},"ChZDSUhNMG9nS0VJQ0FnSUNRemFfdlNnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer was very happy with the quick vehicle repair and great customer service at Tom Roush Mazda.","key_phrases":["really great customer service","fixed up my vehicle very quickly","Very happy with my experience"]},"ChZDSUhNMG9nS0VJQ0FnSUN3X055ekJ3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-car-lease"],"problems":[]},"one_line_summary":"Customer had a great experience leasing a new Mazda and would recommend Tom Roush Mazda to others.","key_phrases":["great experience","leasing a new Mazda","definitely recommend","quality car"]},"ChZDSUhNMG9nS0VJQ0FnSUN3Ny0yNlV3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","cleanliness"],"entities":{"technicians":["Brent"],"services":["vehicle-leasing","car-sales","auto-service"],"problems":[]},"one_line_summary":"A loyal nine-year customer praises Brent's expert salesmanship and consistently top-notch service and facility cleanliness at Tom Roush Mazda.","key_phrases":["fourth Lincoln MKX leased from Tom Roush","top notch from purchase to service","exceptionally clean facility","Brent the salesman is the best"]},"ChZDSUhNMG9nS0VJQ0FnSURnNDdLRlBBEAE":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["pricing","technical_knowledge","communication","problem_resolution","professionalism"],"entities":{"technicians":["Brad","Matt"],"services":["control-arm-replacement","wheel-alignment","auto-repair"],"problems":["undisclosed-alignment-charge-added-after-quote","new-grinding-and-screeching-sounds-after-repair","wheel-wobbling-when-braking","misdiagnosis-of-post-repair-issues","attempted-overcharge-for-additional-repairs"]},"one_line_summary":"Customer had control arms replaced, was hit with undisclosed charges, received the car back with new problems caused by sloppy work, and was then misdiagnosed and nearly charged $800 more before a competent outside mechanic fixed the issues for free.","key_phrases":["added $250 to when work was completed","control arm replacements always require an alignment","sloppy work of Tom Roush staff","stay the hell away from this awful business"]},"ChdDSUhNMG9nS0VJQ0FnSURnX1ktX3RnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Darryl"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had an excellent car buying experience with salesperson Darryl, praising his courteous and knowledgeable approach.","key_phrases":["courteous, knowledgeable and easy to work with","he let the car drive the sale","committed to making this a long term relationship","Best car buying experience yet"]},"ChdDSUhNMG9nS0VJQ0FnSUN3OUlmOC13RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Brent"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Brent for being personable, knowledgeable, and professional during their car-buying experience.","key_phrases":["wonderful people","especially personable","knowledgeable and professional","couldn't have asked for better"]},"ChdDSUhNMG9nS0VJQ0FnSUN3aU1uOTR3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises knowledgeable, pressure-free sales staff and great customer service at Tom Roush Mazda.","key_phrases":["Great customer service","no pressure","know their product line","no BS"]},"ChdDSUhNMG9nS0VJQ0FnSURBX1p1ZG5BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Marco"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer highly praises salesman Marco and describes Tom Roush Mazda as a local and honest dealership.","key_phrases":["outstanding sales guy","couldn't be happier","local and honest","recommend every time"]},"ChZDSUhNMG9nS0VJQ0FnSURnNTZlS2FBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","communication","professionalism","scheduling"],"entities":{"technicians":["Lee"],"services":["new-car-purchase","cx-5-sale"],"problems":[]},"one_line_summary":"Customer praises Lee for outstanding service, competitive pricing, and a smooth CX-5 purchase experience.","key_phrases":["price that no one else could touch","very timely manner","every piece was in place and ready to go","answered every questions I had"]},"ChZDSUhNMG9nS0VJQ0FnSURncTlDZGFnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Lee"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Lee for being helpful and pressure-free during the buying process.","key_phrases":["Lee was very helpful","didn't feel any bit of pressure","Highly recommend this salesman and the dealership"]},"ChZDSUhNMG9nS0VJQ0FnSUNBaV96MlN3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great car buying experience and highly recommends Tom Roush Mazda.","key_phrases":["Great car buying experience","highly recommend it"]},"ChZDSUhNMG9nS0VJQ0FnSURBa3RibkZREAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","communication","responsiveness","professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-repair","car-purchase"],"problems":["unresolved-part-repair","repeated-false-assurances-about-completed-repair","calls-not-returned","alleged-deception-by-service-manager"]},"one_line_summary":"Customer describes a six-month battle to get a repair completed, alleging repeated lies from the service manager and complete lack of follow-through from the dealership.","key_phrases":["fight for six months to get a repair done","service manager lied to me repeatedly","never returned a call","take advantage of younger buyers"]},"ChZDSUhNMG9nS0VJQ0FnSUNRcUtuQ05BEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"A first-time car buyer had a great experience with knowledgeable, no-pressure salespeople who helped her find the right vehicle.","key_phrases":["no-pressure salesmen","awesome job of helping you find what you need","first-time car purchasing experience was great","informed salesmen"]},"ChdDSUhNMG9nS0VJQ0FnSURBZzdqcW5RRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":["Marko"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a great experience buying a car with salesman Marko, praising his helpfulness and reasonable pricing.","key_phrases":["reasonable prices","incredibly helpful","pleasure to work with","can't say about all car salesmen"]},"ChdDSUhNMG9nS0VJQ0FnSURBcmJxdDJ3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Lee"],"services":["cx5-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent experience purchasing a CX-5 and thanked staff member Lee.","key_phrases":["Excellent experience","thanks Lee","Love the CX5"]},"ChdDSUhNMG9nS0VJQ0FnSURReGN2cW13RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling","courtesy","problem_resolution","cleanliness","technical_knowledge"],"entities":{"technicians":[],"services":["emergency-repair","parts-sourcing"],"problems":["emergency-car-issue-requiring-immediate-repair-before-long-drive"]},"one_line_summary":"Customer received prompt emergency repair service at Tom Roush Mazda while visiting the area for Gen Con, praising the friendly staff and solid work.","key_phrases":["emergency car work","tight schedule","got the parts in and finished the repair","the work seems solid"]},"ChZDSUhNMG9nS0VJQ0FnSUNBbnIzX1hREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","pricing"],"entities":{"technicians":["Jim"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Jim Barbour and the Tom Roush team exceeded expectations, delivering excellent customer service and great value on a vehicle purchase.","key_phrases":["went above and beyond our expectations","great value and in terrific condition","Not a complaint from anyone in the family","Highly recommended"]},"ChdDSUhNMG9nS0VJQ0FnSURBaGZHUXhBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Lee","Aj"],"services":["car-purchase","lease-agreement"],"problems":[]},"one_line_summary":"Customer had an excellent experience purchasing a car, praising Lee's professionalism and AJ's clear explanation of the lease.","key_phrases":["class act","absolutely be my first choice","couldn't be happier","great in explaining the lease"]},"ChZDSUhNMG9nS0VJQ0FnSURBM1lYT0hREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a great experience praising the helpful service and nice vehicle selection at Tom Roush Mazda.","key_phrases":["Great Service","Very Helpful","Nice Vehicles"]},"ChZDSUhNMG9nS0VJQ0FnSUNRc1oza0hREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer highly recommends Tom Roush Mazda as a great place to buy a new or used car.","key_phrases":["great place to buy","new or used car","take care of you"]},"ChdDSUhNMG9nS0VJQ0FnSURncXBQU21RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Chris"],"services":["car-sales","test-drive"],"problems":[]},"one_line_summary":"Customer praises sales rep Chris Bettis and the Roush Team for outstanding service throughout the entire car-buying process.","key_phrases":["GREAT JOB","score perfect on all points","outstanding customer service base","leading the way was my sales rep"]},"ChZDSUhNMG9nS0VJQ0FnSUN3MU5mOEdnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Marko"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a very positive car-buying experience, praising salesman Marko Gruber for his knowledge and politeness.","key_phrases":["very nice experience buying my new car","very knowledgable","polite and easy to work with","easy to work with"]},"ChZDSUhNMG9nS0VJQ0FnSURnZ0txYWZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Chris","Aj"],"services":["new-car-purchase","mazda3-sales"],"problems":[]},"one_line_summary":"Customer praises Chris and AJ for staying late to make the Mazda3 purchase a joyful experience.","key_phrases":["absolute joy","staying late and getting me rolling","great customer service","new Mazda3"]},"ChdDSUhNMG9nS0VJQ0FnSURBcGI2SF9RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","communication"],"entities":{"technicians":["Roger"],"services":["car-sales","car-features-setup"],"problems":[]},"one_line_summary":"Customer praises salesman Roger Pitcock for being pressure-free, knowledgeable, and attentive, and highly recommends Tom Roush Mazda.","key_phrases":["one of the best salesman I have ever encountered","I never feel pressured","explains the car features to me","recommend Tom Roush Mazda to all my friends and family"]},"ChZDSUhNMG9nS0VJQ0FnSURBNHQtNFVREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","pricing","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase","maintenance"],"problems":[]},"one_line_summary":"A 13-year customer praises Tom Roush Mazda for consistent, honest, and fairly priced work across three car purchases and numerous maintenance visits.","key_phrases":["purchased 3 cars","The work is always done right","nothing gets done that doesn't have to get done","prices are fair"]},"ChdDSUhNMG9nS0VJQ0FnSURnd082Um93RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy","communication"],"entities":{"technicians":[],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer praises knowledgeable and friendly employees and appreciates clear explanation of repairs and costs at Tom Roush Mazda.","key_phrases":["great service","explanation of repairs and costs","knowledgeable and friendly","great dealership"]},"ChdDSUhNMG9nS0VJQ0FnSURBMHV6VjF3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a pleasant, smooth buying experience at a reasonable price and would highly recommend.","key_phrases":["very pleasant experience","reasonable price","smooth process","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNBN3NPT1h3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","responsiveness","cleanliness","professionalism"],"entities":{"technicians":[],"services":["vehicle-servicing","car-sales"],"problems":[]},"one_line_summary":"Long-time customer praises the respectful staff, fast service, comfortable waiting area, and overall excellent reputation of Tom Roush Mazda.","key_phrases":["treat me with respect","fastest, most efficient service possible","comfortable to wait in","long standing excellent reputation"]},"ChZDSUhNMG9nS0VJQ0FnSURnLU5memZ3EAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Roger"],"services":["new-vehicle-purchase","test-drive"],"problems":[]},"one_line_summary":"Customer had a smooth Memorial Day purchase experience with knowledgeable salesman Roger and drove away in a new MKC.","key_phrases":["excellent and knowledgeable","All of the paperwork went smoothly","drove away the proud owner","vehicle was everything I expected and much more"]},"ChZDSUhNMG9nS0VJQ0FnSUNBanNXT0NREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism","communication","problem_resolution"],"entities":{"technicians":["David","Tariq"],"services":["used-car-purchase","financing"],"problems":["originally-selected-car-was-unavailable","car-delivered-with-near-empty-fuel-tank"]},"one_line_summary":"Customer had a great experience buying a used Mazda3, praising competitive pricing and non-pushy sales staff, though the car was delivered with only a quarter tank of gas.","key_phrases":["best prices on cars you will find","not pushy or rude in anyway","quickly found the next best thing","only had a 1/4 of a tank"]},"ChdDSUhNMG9nS0VJQ0FnSURBNDd2UDlnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","punctuality","responsiveness"],"entities":{"technicians":["Brad"],"services":["oil-change","tire-rotation"],"problems":["needed-oil-change-and-tire-rotation-before-road-trip-on-short-notice"]},"one_line_summary":"Customer was accommodated on short notice for an oil change and tire rotation, completed within an hour before an upcoming road trip.","key_phrases":["on short notice","finished within an hour","taking care of us so quickly","upcoming lengthy road trip"]},"ChdDSUhNMG9nS0VJQ0FnSUN3a3F2UjRRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","responsiveness","professionalism","pricing"],"entities":{"technicians":["Corey","Dell"],"services":["tire-replacement"],"problems":["flat-tire-that-could-not-be-repaired"]},"one_line_summary":"Corey and Dell in the service department impressed the customer by honestly recommending only one tire replacement instead of upselling, and were extremely responsive during a stressful situation.","key_phrases":["somewhat unusual experience with a service department","said I should be fine with just replacing the one","extremely responsive to our situation","more helpful than I could have ever expected"]},"ChZDSUhNMG9nS0VJQ0FnSUN3M1pIOVR3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Brent"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A loyal repeat customer purchased their fourth Mazda from Tom Roush, praising salesperson Brent's terrific service.","key_phrases":["fourth Mazda from there","won't go anywhere else","Brent is terrific","wonderful experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNRNDYyYmRBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism","pricing"],"entities":{"technicians":["Chris"],"services":["eplan-purchase"],"problems":[]},"one_line_summary":"Customer had a quick and painless ePlan purchase experience with a knowledgeable and helpful salesperson named Chris.","key_phrases":["quick and painless","ePlan","informed on the product","very helpful"]},"ChZDSUhNMG9nS0VJQ0FnSUN3MUlPMFJREAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Lance","Marc"],"services":["vehicle-purchase","sales-consultation"],"problems":["initial-sales-rep-not-acting-in-customer-s-best-interest","uncomfortable-pricing-negotiation"]},"one_line_summary":"After a poor initial sales experience, the customer returned and had a fun and easy car-buying experience with Lance and Marc.","key_phrases":["not in my best interest","much more friendly and passionate sales rep","made my car buying experience a fun and easy one","loving my new ride"]},"ChZDSUhNMG9nS0VJQ0FnSUNBeU43R0pBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy","cleanliness","pricing"],"entities":{"technicians":["Chris"],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer had a positive experience at Tom Roush Mazda, praising the service, facilities, value, and especially Chris Bettis.","key_phrases":["Great service, facilities and value","Everyone was friendly and accommodating","Working with Chris Bettis was great"]},"ChdDSUhNMG9nS0VJQ0FnSUNnbC0yNmtRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience buying a car and praised the staff at Tom Roush Mazda.","key_phrases":["great place to buy a car","even greater people"]},"ChdDSUhNMG9nS0VJQ0FnSUNndWV1UXBRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":["David"],"services":["new-car-sales","cx-9-purchase"],"problems":[]},"one_line_summary":"After researching multiple dealerships including a trip to Cincinnati, the customer found the best value on a CX-9 at Tom Roush Mazda thanks to David B's helpful guidance.","key_phrases":["David B did a great job","researching around town","best value","CX-9"]},"ChZDSUhNMG9nS0VJQ0FnSURBNnFxelJnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Lance","Aj","Jim"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer and her husband had a fantastic experience buying a new Mazda 3, praising salesperson Lance and team members A.J. Roush and Jim Skinner.","key_phrases":["fantastic experience at Tom Roush","Lance was great","wonderful with assisting us","love our new Mazda 3"]},"ChdDSUhNMG9nS0VJQ0FnSURBbHJmcGp3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["used-car-sales"],"problems":[]},"one_line_summary":"Customer bought two used cars from the Westfield budget center and was highly impressed by the helpful and excellent salesmen.","key_phrases":["bought two cars","salesmen were excellent","help me with everything","recommend buying a used car"]},"ChdDSUhNMG9nS0VJQ0FnSURRMXJtTjZRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer found the purchasing process easy, thorough, and free of sales pressure.","key_phrases":["easiest purchasing process","very thorough","no pressure"]},"ChdDSUhNMG9nS0VJQ0FnSUNBOXZ1MXNnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","punctuality","professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had an exceptionally fast and respectful car-buying transaction and plans to return for a second vehicle.","key_phrases":["extraordinarily respectful of your time","one of the most expedient transactions","product knowledge","going back for a second car"]},"ChZDSUhNMG9nS0VJQ0FnSUNna2JIN1RBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth, hassle-free experience and plans to recommend the dealership based on positive word-of-mouth from co-workers.","key_phrases":["easy and pain free","co-workers had told me to go there","good experiences there before","recommend going forward"]},"ChZDSUhNMG9nS0VJQ0FnSUNnbm9uX0V3EAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["pricing","technical_knowledge"],"entities":{"technicians":["Jim"],"services":["used-car-sales","test-drive","cx-5-purchase"],"problems":["insufficient-space-in-previous-vehicle","finding-a-vehicle-that-meets-family-needs"]},"one_line_summary":"Customer found a well-priced CX-5 with the help of salesman Jim Barbour that met their family space and feature requirements.","key_phrases":["priced at an affordable level","suggest one that he thought would be a good choice","take our grandson along to see if there was enough room","several models of the CX-5 vehicles available"]},"ChdDSUhNMG9nS0VJQ0FnSUNRa1otZ3RBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the courteous staff and beautiful waiting area at Tom Roush Mazda.","key_phrases":["Very courteous and helpful staff","Beautiful waiting area","5 star"]},"ChdDSUhNMG9nS0VJQ0FnSUNRcE92QzFBRRAB":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["pricing","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["trade-in","vehicle-purchase"],"problems":["inflated-vehicle-pricing","low-trade-in-offer","hidden-fees"]},"one_line_summary":"Customer walked out due to perceived price inflation, a lowball trade-in offer, and hidden fees, ultimately purchasing elsewhere at Ray Skillman.","key_phrases":["double price the car","completely low ball us on our trade in","shady tatic","hidden fees that caused us to walk out"]},"ChZDSUhNMG9nS0VJQ0FnSUNBOUxpN0dBEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["pricing","technical_knowledge"],"entities":{"technicians":[],"services":["mazda-service"],"problems":[]},"one_line_summary":"Customer highly recommends Tom Roush Mazda for service, noting it is slightly pricey but trusts their expertise.","key_phrases":["only place I will allow to work on my Mazda","A little pricey since it is a dealership","these guys know what they are doing","100% recommend getting service done here"]},"ChZDSUhNMG9nS0VJQ0FnSURBMnZId0tnEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","communication","pricing","courtesy"],"entities":{"technicians":["Tim"],"services":["vehicle-purchase","financing","trade-in"],"problems":[]},"one_line_summary":"Customer had a positive car-buying experience with Tim and the finance team, appreciating their transparency and competitive financing rate.","key_phrases":["Tim was great to work with","they actually seemed to care about us after the deal was done","did actually beat my bank's rate","be very clear on what your expectations are"]},"ChdDSUhNMG9nS0VJQ0FnSUN3NVlDbGtnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the service department for being professional and knowledgeable.","key_phrases":["service department is the best","professional and knowledgeable"]},"ChZDSUhNMG9nS0VJQ0FnSUNBdmVfcUdREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","problem_resolution","communication"],"entities":{"technicians":[],"services":["used-car-purchase","vehicle-servicing","ford-software-upgrade","lift-gate-adjustment"],"problems":["back-lift-gate-maladjustment-causing-door-open-message-on-dash","missing-second-key-fob"]},"one_line_summary":"Customer is highly satisfied with their 2013 Ford Escape Titanium purchase, praising attentive staff and prompt attention to vehicle issues, with minor outstanding items to be resolved.","key_phrases":["very friendly welcome","rapidly took action on all comments and requests","maladjustment was noted by the sales person immediately","What good customer service"]},"ChdDSUhNMG9nS0VJQ0FnSURRMm9YOGxBRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":[],"services":["new-car-sales","online-pricing"],"problems":["bait-and-switch-pricing","online-price-did-not-match-in-store-price","car-listed-online-could-not-be-found-on-lot"]},"one_line_summary":"Customer experienced a classic bait-and-switch where the online car price included discounts they never qualified for, resulting in a very negative visit.","key_phrases":["Worst case of bait and switch ever","online price completely different","discounts I would've never qualified for","I'd never waste my time again"]},"ChZDSUhNMG9nS0VJQ0FnSUNReXA3eElBEAE":{"sentiment":"negative","sentiment_score":-0.72,"aspects_mentioned":["cleanliness","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["maintenance-service","oil-change","car-wash","windshield-washer-refill"],"problems":["broken-battery-terminal-cover","oil-overfilled-above-max-limit","windshield-washer-fluid-not-refilled","inadequate-car-wash"]},"one_line_summary":"Customer experienced multiple service failures including a broken battery terminal cover, overfilled oil, and unfulfilled windshield washer refill during a routine maintenance visit.","key_phrases":["broke the battery terminal cover","free wash is just to fool you","it was above the max limit","not so much satisfied this time"]},"ChZDSUhNMG9nS0VJQ0FnSURBMzVqcVlREAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["communication","professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":["delays-in-promised-repairs","deceptive-communication","unresolved-vehicle-issues","rude-treatment-by-sales-staff"]},"one_line_summary":"Customer had a deeply negative experience with repeated delays, deception, and rude treatment from sales staff, ultimately choosing to buy elsewhere.","key_phrases":["run around, delays, deception","contradiction of what we were told would be fixed","surprised at our treatment not once but several times","sales people would want to be friendly"]},"ChZDSUhNMG9nS0VJQ0FnSUN3ck9mQ0FnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":[],"services":["new-car-purchase","trade-in","vehicle-service"],"problems":[]},"one_line_summary":"A loyal repeat customer praises Tom Roush for straightforward pricing, no pushy upsells, fair trade-in offers, and friendly staff across both sales and service.","key_phrases":["very reasonable offer the first time","does not insult you with a lowball offer on your trade","incredibly friendly","purchased three vehicles from them myself"]},"ChZDSUhNMG9nS0VJQ0FnSURBcTVPcWRnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer had an excellent service visit and praised the helpful and courteous staff.","key_phrases":["staff was helpful and courteous","Couldn't have made my service any better","What great car service should be"]},"ChZDSUhNMG9nS0VJQ0FnSUNBNXFIa0pnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Lee"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had an outstanding car-buying experience purchasing a new Mazda 6, praising salesman Lee for his thorough and late-night responsiveness.","key_phrases":["wonderful car buying experience","asked him a million questions at 9 pm","he is THE MAN","definitely recommend this dealership"]},"ChZDSUhNMG9nS0VJQ0FnSURRekpEcUFREAE":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["pricing","technical_knowledge","problem_resolution","professionalism","communication"],"entities":{"technicians":["Jim"],"services":["vehicle-purchase","warranty-service","maintenance","tail-light-repair","diagnostic-service"],"problems":["tail-light-blowing-up-repeatedly","premature-maintenance-push-at-35k","recurring-issue-after-paid-repair"]},"one_line_summary":"Customer is frustrated by unnecessary maintenance upselling, repeated charges for an unresolved tail light issue, and a warranty guarantee that was not honored.","key_phrases":["not due until 60K and it cost me $900","same issue within a week","only the symptom was fixed","coming up with fancy words to charge you repeatedly"]},"ChdDSUhNMG9nS0VJQ0FnSUN3LU12S25nRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer had a great experience and appreciated being offered a rebate for a future visit.","key_phrases":["really great customer service","offered me a rebate for my next visit","Thanks Roush Mazda"]},"ChdDSUhNMG9nS0VJQ0FnSUNBdU9xd3hBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["car-dealership"],"problems":[]},"one_line_summary":"Reviewer praises Tom Roush Mazda's knowledgeable staff and highlights the dealership's long-standing reputation as a destination in the Indianapolis area.","key_phrases":["excellent and knowledgeable staff","cornerstone in the Westfield/Carmel area","4 decades","destination dealership"]},"ChdDSUhNMG9nS0VJQ0FnSUNRaWQyb3lBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer had a great service experience and praised the team for keeping them informed and clearly explaining the work performed.","key_phrases":["great service experience","kept me up to date on the status","clearly explained the work being done and why"]},"ChdDSUhNMG9nS0VJQ0FnSUNnLTVudXNBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Stan"],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience working with Stan Burnham and praised the entire Tom Roush Lincoln Mazda crew.","key_phrases":["great guy","gave me all the help I needed and more","whole crew get an A+"]},"ChdDSUhNMG9nS0VJQ0FnSUNnM0tMVzVBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","punctuality","courtesy","pricing"],"entities":{"technicians":["Chris","Aj"],"services":["new-car-purchase","trade-in","financing"],"problems":["previous-bad-dealership-experiences"]},"one_line_summary":"Customer praises Tom Roush Mazda for a transparent, pressure-free car buying experience with attentive staff and quick financing.","key_phrases":["No pushy salespeople","no hidden fees","made everything crystal clear","this is how car buying should be"]},"ChdDSUhNMG9nS0VJQ0FnSUNBMF9HaTZnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a flawless, enjoyable car-buying experience and plans to recommend the dealership to others.","key_phrases":["it was flawless","shown all the bells and whistles","treated very well","enjoyable experience"]},"ChdDSUhNMG9nS0VJQ0FnSURBanBtTXp3RRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","communication","responsiveness","scheduling","courtesy"],"entities":{"technicians":[],"services":["new-car-sales","test-drive"],"problems":["sales-rep-forgot-appointment","requested-model-not-in-stock","high-pressure-sales-tactics","excessive-wait-times","unprofessional-behavior-after-visit"]},"one_line_summary":"Customer had a deeply negative experience with a pushy, unprofessional sales rep who forgot their appointment, used delay tactics, and was visibly upset when no purchase was made.","key_phrases":["couldn't remember who I was or why I was there","got progressively pushy","literally whining to a coworker","they were not considered"]},"ChZDSUhNMG9nS0VJQ0FnSUNBd2V6cUV3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Darryl"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and positive car-buying experience at Tom Roush Mazda, praising knowledgeable and friendly staff, especially Darryl.","key_phrases":["great experience","very knowledgeable and friendly","smooth transaction","shout out to Darryl"]},"ChZDSUhNMG9nS0VJQ0FnSUNnZ0lEWlFBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","technical_knowledge"],"entities":{"technicians":[],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer praises Tom Roush for timely and expert servicing of her 10-year-old Lincoln.","key_phrases":["great service experience","serviced within the estimated time frame","over 10 years old and running smoothly","expert mechanics"]},"ChZDSUhNMG9nS0VJQ0FnSURRbjZHNE5BEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","courtesy","responsiveness"],"entities":{"technicians":[],"services":["vehicle-test-drive","car-sales"],"problems":["salesman-left-customer-waiting-repeatedly","salesman-became-angry-when-customer-declined-to-purchase","poor-sales-interaction"]},"one_line_summary":"Customer enjoyed the Mazda 6 test drive but had a deeply negative sales experience due to an inattentive and angry salesman.","key_phrases":["show up eating a bag of chips","sitting alone at the salesman's desk for 10-15 minutes","salesman got downright angry","not the experience we expected"]},"ChZDSUhNMG9nS0VJQ0FnSURnX1BuOFN3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Ray"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a very positive car-buying experience with salesman Ray Contee, praising his honesty, straightforwardness, and respectful treatment.","key_phrases":["very honest, straight-forward","pleasure to buy a car from","treated us with respect","definitely recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURnOEl6LUR3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","cleanliness"],"entities":{"technicians":[],"services":["scheduled-maintenance"],"problems":[]},"one_line_summary":"Customer had a great experience during scheduled maintenance, praising the facilities, friendly staff, comfortable waiting lounge, and reasonable pricing.","key_phrases":["the experience was great","facilities are really nice","staff was very friendly","service price was reasonable"]},"ChZDSUhNMG9nS0VJQ0FnSURRNFpDSVVREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer Joe Collier describes his experience at Tom Roush Mazda as tremendous and elegant.","key_phrases":["tremendous","elegance personified","Lincoln beauty"]},"ChZDSUhNMG9nS0VJQ0FnSURnMzV6alNREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["car-leasing","car-purchase"],"problems":[]},"one_line_summary":"A loyal repeat customer praises Tom Roush Mazda's honest, transparent sales staff and excellent customer service across multiple transactions.","key_phrases":["honest and transparent","take great pride in customer service","willing to answer any and all questions","can't envision going anywhere else"]},"ChdDSUhNMG9nS0VJQ0FnSUNRemZuYTNRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Chris"],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer praises the Tom Roush team, especially two staff members named Chris, for being fair, efficient, and going above and beyond during the car buying process.","key_phrases":["fair and efficient","went above and beyond","pleasant car buying experience","thank you to Chris and Chris"]},"ChZDSUhNMG9nS0VJQ0FnSUNBcnY2ZVVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","cleanliness"],"entities":{"technicians":[],"services":["car-wash","oil-change-service"],"problems":[]},"one_line_summary":"Customer gives Tom Roush Lincoln Mazda a perfect 10 rating, praising the warm welcome, comfortable lounge, and complimentary car wash.","key_phrases":["warm welcome","comfortable waiting lounge","free car wash","rate a 10"]},"ChZDSUhNMG9nS0VJQ0FnSURRbXBxTGJREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jim"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer and wife loved their CX-9 purchase and highly praised Jim Hedges and the entire Tom Roush team.","key_phrases":["love the CX-9 we purchased","experience with Jim Hedges was the best part","Great people to work with","recommend anyone to work with Tom Roush"]},"ChZDSUhNMG9nS0VJQ0FnSUNRX2FiX1dnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Roger"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great car-buying experience thanks to Roger and is very happy with her new Mazda.","key_phrases":["made buying a car a great experience","so happy with my Mazda"]},"ChZDSUhNMG9nS0VJQ0FnSURneXJtMk9nEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["new-car-purchase","financing"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a new Mazda and praises the helpful sales and finance staff.","key_phrases":["great experience purchasing my new car","very helpful in all aspects","would definitely recommend this dealer"]},"ChdDSUhNMG9nS0VJQ0FnSUN3bl9DRDJRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["communication","professionalism","scheduling"],"entities":{"technicians":[],"services":["60000-mile-maintenance","regular-service-visit"],"problems":[]},"one_line_summary":"The service writer proactively suggested 60,000-mile maintenance during a regular visit, saving the customer an extra trip from Kokomo.","key_phrases":["service writer suggested","60,000 mile maintenance items","saved us a trip","suggestion was helpful"]},"ChZDSUhNMG9nS0VJQ0FnSUN3dHFXRlFnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jim"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a car through Jim at Tom Roush Mazda and would return.","key_phrases":["Jim was awesome","definitely purchase another car","Tom Roush"]},"ChZDSUhNMG9nS0VJQ0FnSURROWU3bVRREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience at Tom Roush Mazda, praising the detailed walkthrough and friendly staff.","key_phrases":["great experience","went over everything in detail","all of the employees were nice","glad I went here"]},"ChdDSUhNMG9nS0VJQ0FnSURneUpDWXNRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","pricing","courtesy"],"entities":{"technicians":["Brent"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer expresses strong loyalty and confidence in Brent at Tom Roush Mazda for providing great deals and service.","key_phrases":["always a pleasure to work with Brent","wouldn't go anywhere else","confident we are taken care of","best possible deal"]},"ChZDSUhNMG9nS0VJQ0FnSUNReUl6U0pnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","courtesy","cleanliness"],"entities":{"technicians":["Brent"],"services":["car-wash","service-department-visit"],"problems":[]},"one_line_summary":"Brent Cassidy and the service department delivered fast, courteous service and returned the customer's car washed and ready as promised.","key_phrases":["instantly taken care of","washed and ready to go just as promised","in and out quickly and courteously","friendly and accommodating"]},"ChdDSUhNMG9nS0VJQ0FnSUNBeUxmenNnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","scheduling","courtesy","professionalism"],"entities":{"technicians":[],"services":["car-pickup-service","vehicle-servicing"],"problems":["difficulty-scheduling-service-as-a-busy-parent","arranging-transportation-to-and-from-the-shop"]},"one_line_summary":"A busy mom praises Tom Roush Mazda's car pickup service for making vehicle maintenance easy and flexible without disrupting her schedule.","key_phrases":["picked up my car from my job","exceptional and flexible service","Great price","not have to worry about waiting around at the shop"]},"ChZDSUhNMG9nS0VJQ0FnSURBbTVibmJ3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises the dealership staff for being friendly, attentive, and non-pushy throughout the car purchase process.","key_phrases":["nice and pleasant to work with","take the time to answer all your questions","aren't pushy","comfortable with your purchase"]},"ChZDSUhNMG9nS0VJQ0FnSURRNkwzdUhREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-repair","car-purchase"],"problems":[]},"one_line_summary":"A long-time customer praises Tom Roush Lincoln Mazda for consistently excellent care from purchase through ongoing service visits.","key_phrases":["always had my car worked on at Tom Roush","took care of me when I bought the car","take enormous care of me on every subsequent visit"]},"ChZDSUhNMG9nS0VJQ0FnSUNBeEpQQkxREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":[],"services":["vehicle-servicing","customer-shuttle"],"problems":[]},"one_line_summary":"Customer praises the dealership's courtesy shuttle drop-off service and consistently excellent service that goes above and beyond expectations.","key_phrases":["above and beyond good service","dropping me off at my studio","not something to take for granted","pleasant waiting area and friendly staff"]},"ChZDSUhNMG9nS0VJQ0FnSUNnX05ickh3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Tre"],"services":["vehicle-sales"],"problems":["customer-was-in-a-bind"]},"one_line_summary":"Customer praises salesperson Tre for being exceptionally helpful and honest during a difficult situation.","key_phrases":["in a bind","most helpful person","honest sales person i have ever met"]},"ChdDSUhNMG9nS0VJQ0FnSURRc3RENXhBRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Jacob"],"services":["car-sales"],"problems":["local-high-pressure-dealers-for-servicing"]},"one_line_summary":"Customer drove two hours to buy a car from Jacob at Tom Roush Mazda, praising his polite and pressure-free sales approach.","key_phrases":["not the typical pushy salesman","drove 2 hours to buy a car","would do it again in a heartbeat","wonderful car buying experience"]},"ChZDSUhNMG9nS0VJQ0FnSUN3MmQyaEZnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda as a great dealership that delivers on value and service.","key_phrases":["Great dealership","delivers on value and service"]},"ChdDSUhNMG9nS0VJQ0FnSUN3cHRTZ19RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy"],"entities":{"technicians":["Lance"],"services":["used-car-sale","auto-financing"],"problems":["no-credit","blown-car-engine"]},"one_line_summary":"A customer with no credit got financed for a 2003 Mazda 6 in one day with a great rate, praising Lance's responsiveness and phone-based service.","key_phrases":["got in a car with a great rate in ONE day","able to do most of the work over the phone","no penalties for paying it off early","Top of the line people, and cars"]},"ChZDSUhNMG9nS0VJQ0FnSURnMDRDWlNREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","scheduling"],"entities":{"technicians":["Tre","Jeff"],"services":["mazda-3-checkup","vehicle-service"],"problems":[]},"one_line_summary":"Customer had a great first checkup experience with their Mazda 3, and staff went out of their way to help after service hours closed.","key_phrases":["awesome experience","very kind to help me out","got my paperwork sorted","great guys and great experience"]},"ChZDSUhNMG9nS0VJQ0FnSUN3dmJERVlREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy","problem_resolution"],"entities":{"technicians":["Scott"],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer praises Scott for being personable, communicative, and delivering a satisfying repair experience.","key_phrases":["very personable","listened to all our questions","called us to let us know our car was ready","very pleased with the repair and the service"]},"ChZDSUhNMG9nS0VJQ0FnSURRb283eVp3EAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["first-service-visit"],"problems":[]},"one_line_summary":"Customer had a positive first service visit, impressed by the welcoming atmosphere and friendly staff.","key_phrases":["inviting atmosphere","friendly staff","overall good experience","will return"]},"ChZDSUhNMG9nS0VJQ0FnSURnNnItRmZ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","professionalism","communication","pricing"],"entities":{"technicians":["Scott"],"services":["tire-repair","wheel-repair","warranty-service","car-purchase"],"problems":["wheel-and-tire-damage-requiring-warranty-claim"]},"one_line_summary":"Scott successfully honored a tire and wheel warranty in full, saving the customer from any out-of-pocket costs, leaving them with nothing negative to say about the dealership.","key_phrases":["honored the warranty fully","worked hard to get me back on the road","didn't have to pay anything","absolutely nothing negative to say"]},"ChZDSUhNMG9nS0VJQ0FnSUNnX1lydkJnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","problem_resolution","punctuality"],"entities":{"technicians":[],"services":["battery-testing","diagnostic-service"],"problems":["random-car-problem","battery-issue"]},"one_line_summary":"Technicians quickly diagnosed a mysterious car issue using a service bulletin and battery test, resolving it within two hours.","key_phrases":["figured out a random problem","finding a service bulletin","testing the battery","home in two hours"]},"ChdDSUhNMG9nS0VJQ0FnSUNRX0k2Snh3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["mazda-service"],"problems":[]},"one_line_summary":"Customer had an outstanding service visit, praising both the quality of service and the reasonable turnaround time.","key_phrases":["service was outstanding","excellent service","in and out in a reasonable amount of time","COFFEE was very good"]},"ChdDSUhNMG9nS0VJQ0FnSURBOE9xTXF3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Matt","Brad","Scott"],"services":[],"problems":[]},"one_line_summary":"Customer praises Matt, Brad, and Scott for being knowledgeable, friendly, and helpful.","key_phrases":["very knowledgeable","friendly and helpful","Thanks guys"]},"ChdDSUhNMG9nS0VJQ0FnSUNRbnJiZ3VBRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["cleanliness","technical_knowledge","courtesy","pricing"],"entities":{"technicians":["Lance"],"services":["used-suv-purchase","trade-in"],"problems":[]},"one_line_summary":"Customer was pleased with the clean, well-prepared SUV, fair trade-in offer, and knowledgeable salesman Lance.","key_phrases":["beautifully prepared for sale","very accommodating and knowledgeable","offer on my trade in was fair","new car made it worth while"]},"ChdDSUhNMG9nS0VJQ0FnSURRdTZ2Ty1nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","pricing","problem_resolution"],"entities":{"technicians":["Jim"],"services":["car-purchase","auto-repair"],"problems":["older-car-needed-to-be-fixed"]},"one_line_summary":"A repeat customer highly recommends Tom Roush Mazda for knowledgeable, non-pushy sales and honest, fairly priced service.","key_phrases":["4th car we have bought from Tom Roush","knowledgeable, not pushy","great buying experience","service department is also honest"]},"ChZDSUhNMG9nS0VJQ0FnSURnbXFibkp3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Tre"],"services":["test-drive","vehicle-purchase","financing"],"problems":[]},"one_line_summary":"Customer had a pressure-free buying experience with Tre and praised the financing process, leaving completely satisfied with her car.","key_phrases":["awesome job taking me on test drives","felt no pressure with the purchase","totally happy with my car","nothing but good things to say"]},"ChZDSUhNMG9nS0VJQ0FnSURBMXBXMlR3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","pricing","responsiveness"],"entities":{"technicians":[],"services":["new-car-sales","test-drive","vehicle-financing"],"problems":[]},"one_line_summary":"Customer praises the impressive showroom, knowledgeable and courteous sales staff, flexible pricing, and consistently reliable service across multiple visits.","key_phrases":["greeted immediately by a knowledgeable sales rep","every question was answered professionally","willing to work with us to find a price point","just as reliable on subsequent visits"]},"ChdDSUhNMG9nS0VJQ0FnSUNRcGFQZjFRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer found the perfect vehicle and was completely satisfied with the friendly and helpful staff.","key_phrases":["friendly and helpful","found the perfect vehicle","completely satisfied"]},"ChZDSUhNMG9nS0VJQ0FnSURnMmFEeEF3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Chris"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience with Chris, who listened carefully and found the perfect car.","key_phrases":["great experience at Tom Roush","listened to our needs/likes and wants","found the perfect car"]},"ChZDSUhNMG9nS0VJQ0FnSUNBNjhxVmNnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a relaxed, honest, and pressure-free car buying experience at Tom Roush Mazda.","key_phrases":["not the typical pushy salesmen","relaxed experience with no pressure","moved at my pace","felt they were honest with me"]},"ChdDSUhNMG9nS0VJQ0FnSUNRcXVLOGx3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises Tom Roush Mazda for consistently professional and top-notch service.","key_phrases":["always professional","top notch","always professional and top notch"]},"ChZDSUhNMG9nS0VJQ0FnSURRcGZEMWRREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","pricing","professionalism"],"entities":{"technicians":["Brent"],"services":["car-sales"],"problems":[]},"one_line_summary":"A repeat customer praises Tom Roush Mazda and salesperson Brent for their consistently friendly service and honest pricing.","key_phrases":["bought multiple cars from them","specifically from Brent","always very nice to us","honest with us about prices"]},"ChdDSUhNMG9nS0VJQ0FnSUN3MzdhVWhRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","punctuality","professionalism","courtesy"],"entities":{"technicians":[],"services":["car-wash","scheduled-maintenance","waiting-area-amenities"],"problems":[]},"one_line_summary":"Long-time customer praises fast friendly service, convenient pre-scheduling, comfortable waiting area with complimentary beverages, and a free car wash.","key_phrases":["fast friendly service","scheduling our next appointment ahead of time","comfortable waiting area","free car wash is an added perk"]},"ChdDSUhNMG9nS0VJQ0FnSURBaU15S3VBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","pricing"],"entities":{"technicians":[],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer had a great experience with timely repairs and reasonable pricing using a coupon.","key_phrases":["great experience","fixed my car in the time they said","pretty reasonable price","with a coupon"]},"ChZDSUhNMG9nS0VJQ0FnSURneTdtWkh3EAE":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["problem_resolution","communication","professionalism"],"entities":{"technicians":[],"services":["car-purchase","financing"],"problems":["rocky-initial-buying-experience"]},"one_line_summary":"Despite a rocky start, the sales team quickly resolved concerns and worked hard to get the customer a satisfying deal.","key_phrases":["started off rocky","quick to remedy my concerns","very attentive to my needs","deal I was happy with"]},"ChZDSUhNMG9nS0VJQ0FnSUNnNnRqUER3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication","pricing","responsiveness"],"entities":{"technicians":["Jim","Chris"],"services":["new-car-purchase","extended-service-warranty","gap-coverage","theft-protection","financing"],"problems":[]},"one_line_summary":"Customer had an excellent car-buying experience at Tom Roush Mazda, praising the teamwork, transparent pricing, and patient guidance from Chris and Jim throughout the entire process.","key_phrases":["never tried to convince us to buy any other car","patiently walked us through each and every option","never had to go through the dreadful negotiation process","very close to the KBB & truecar value"]},"ChdDSUhNMG9nS0VJQ0FnSUNRaUtUX3VBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","pricing","courtesy"],"entities":{"technicians":["Lee"],"services":["car-sales"],"problems":[]},"one_line_summary":"Robert consistently returns to Tom Roush Mazda because salesman Lee Wildermuth reliably delivers a great experience and fair offers.","key_phrases":["great sales experience","fair offer every time","keeps me coming back","working with Lee Wildermuth"]},"ChdDSUhNMG9nS0VJQ0FnSUNBMHVDMzZRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-sales","financing"],"problems":[]},"one_line_summary":"Customer was very pleased with both the salesman and the finance specialist during their visit.","key_phrases":["very pleased","salesman and the finance specialist"]},"ChZDSUhNMG9nS0VJQ0FnSURncklEdk5REAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["car-sales","service-department"],"problems":[]},"one_line_summary":"A long-time repeat customer praises Tom Roush Mazda for consistently friendly, professional service across both sales and service departments.","key_phrases":["bought so many cars from Tom Roush","always friendly and professional","Great customer services","sales department or service department"]},"ChdDSUhNMG9nS0VJQ0FnSURBemZHbGxRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Aj"],"services":["financing","car-purchase"],"problems":[]},"one_line_summary":"Elizabeth had an excellent first-car buying experience at Tom Roush, praising AJ for working hard to secure the right financing.","key_phrases":["excellent experience","worked really hard","right financing for my first car","really glad I chose to go to Tom Roush"]},"ChZDSUhNMG9nS0VJQ0FnSUN3X1piYlRBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["oil-change","car-wash"],"problems":[]},"one_line_summary":"Customer had a quick, pleasant service experience with a helpful staff and a complimentary but underwhelming car wash.","key_phrases":["quick and painless","nice waiting area","took an extra coupon","carwash could have been better"]},"ChZDSUhNMG9nS0VJQ0FnSUN3OW9iTUtBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had an excellent experience with top-notch staff and an engaged salesman, and plans to refer others to Tom Roush Mazda.","key_phrases":["couldn't of gone better","all staff were top notch","salesman was involved in the service process","definitely will refer biz"]},"ChZDSUhNMG9nS0VJQ0FnSUNnbU9XTGFBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","courtesy","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase","budget-financing"],"problems":["finding-a-car-within-budget"]},"one_line_summary":"Customer praises Tom Roush Budget Center for helping her find a good car at an affordable price with a caring and helpful staff.","key_phrases":["really made me feel cared about","good car at a good price","willing to work within my budget","continuing to have me as a loyal customer"]},"ChdDSUhNMG9nS0VJQ0FnSUNneHBQam5BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["vehicle-maintenance","hatch-repair","cx-9-service"],"problems":["hatch-not-closing"]},"one_line_summary":"Customer praises Tom Roush's service department for quickly fixing a hatch malfunction on their CX-9 and plans to continue buying and servicing there.","key_phrases":["quickly fix it, on the spot","quick, professional and so easy to work with","continue servicing and purchasing from Tom Roush"]}},"faq":[{"question":"Is Tom Roush Mazda professional?","answer":"Based on 760 reviews mentioning professionalism & conduct, 92.4% report positive experiences. Customers frequently mention \"Great service\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21OM1kycHlhakU0TTJsWVJWZEhVM0Z4WldoMGRGRRAB","Ci9DQUlRQUNvZENodHljRjlvT25wUGExWmFRMFpFUVdodVFuVllZMUF5UVhSa1dWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pocFdUTk5iR2R5ZVdGa1ozZEdiVXc1TTA0Mk5uYxAB"]},{"question":"Is Tom Roush Mazda courteous and friendly?","answer":"Based on 494 reviews mentioning courtesy & friendliness, 95.7% report positive experiences. Customers frequently mention \"friendly staff\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25wUGExWmFRMFpFUVdodVFuVllZMUF5UVhSa1dWRRAB","Ci9DQUlRQUNvZENodHljRjlvT25Rd05UQndaVEI0TWtGd05tVXlhbk5xZWtKTlZtYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xZM1prbHRPR3BPV1hSeFkyUXRiM0pmWkZSb2MwRRAB"]},{"question":"Is Tom Roush Mazda good at communicating with customers?","answer":"Based on 361 reviews mentioning communication & updates, 84.2% report positive experiences. Customers frequently mention \"answered all my questions\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pocFdUTk5iR2R5ZVdGa1ozZEdiVXc1TTA0Mk5uYxAB","ChZDSUhNMG9nS0VJQ0FnTURnNHJEd1NREAE","ChZDSUhNMG9nS0VJQ0FnTURvNk5yMlRBEAE"]},{"question":"Is Tom Roush Mazda knowledgeable and skilled?","answer":"Based on 197 reviews mentioning technical knowledge & expertise, 87.8% report positive experiences. Customers frequently mention \"knowledgeable\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25Rd05UQndaVEI0TWtGd05tVXlhbk5xZWtKTlZtYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xoV1FYRXRhSEZTUVVOMk9Vd3pRbFpUVm5wUWRtYxAB","Ci9DQUlRQUNvZENodHljRjlvT21kcVMyNHpTMnh3Tlc5V1RtWk1OM0Z0WkVSTVNGRRAB"]},{"question":"Is Tom Roush Mazda affordable and fairly priced?","answer":"Based on 178 reviews mentioning pricing & value, 73.6% report positive experiences. Customers frequently mention \"great price\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2sxWVpteHFVMXBYUVdOUmNIVllaM1pwTjFndFZuYxAB","Ci9DQUlRQUNvZENodHljRjlvT2taWlpHUnNkM3BVUjB0aU1XaE9ObEV0V1daM2FXYxAB","ChZDSUhNMG9nS0VJQ0FnSUNjOV8ybll3EAE"]},{"question":"Is Tom Roush Mazda effective at solving problems?","answer":"Based on 130 reviews mentioning problem resolution & effectiveness, 66.2% report positive experiences. Customers frequently mention \"I was in and out\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xFemVWSTFiRzlFWlZOa1lWRjZjMjVETmpWa1QyYxAB","Ci9DQUlRQUNvZENodHljRjlvT25kNE5IVTFRVE4wVW5kWWRrUkVNWGQwYTB4Q2JFRRAB","Ci9DQUlRQUNvZENodHljRjlvT2w5MFRVeFdabE5OU0Mxc1IxVlpNMFJMZHpSb05sRRAB"]},{"question":"Is Tom Roush Mazda on time for appointments?","answer":"Based on 127 reviews mentioning punctuality & on-time service, 93.7% report positive experiences. Customers frequently mention \"timely\".","evidence_review_ids":["ChZDSUhNMG9nS0VJQ0FnTURnNHJEd1NREAE","Ci9DQUlRQUNvZENodHljRjlvT2tWTU5ucHlTVVZLTnpGTFVWRjBSeTFQVVRRNVdtYxAB","ChdDSUhNMG9nS0VJQ0FnSURSanR1UndBRRAB"]},{"question":"Is Tom Roush Mazda responsive and quick?","answer":"Based on 100 reviews mentioning responsiveness & speed, 71% report positive experiences. Customers frequently mention \"fast service\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25kNE5IVTFRVE4wVW5kWWRrUkVNWGQwYTB4Q2JFRRAB","Ci9DQUlRQUNvZENodHljRjlvT201dlpETkdiR3htTkhGUlJWbzNWekV4VEdoYU9HYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pVdFQzUnFORk5sUVVwYVJVSlBaMXBuV1ZCQlVYYxAB"]},{"question":"Is Tom Roush Mazda clean and tidy?","answer":"Based on 64 reviews mentioning cleanliness & tidiness, 82.8% report positive experiences. Customers frequently mention \"waiting area is very comfortable\".","evidence_review_ids":["ChZDSUhNMG9nS0VJQ0FnTURnNHJEd1NREAE","ChdDSUhNMG9nS0VJQ0FnSUNGMWU2ei13RRAB","Ci9DQUlRQUNvZENodHljRjlvT2tadGJXMWxXazR3Wm5CU2NFaGxhMmcyZFhjMU5tYxAB"]},{"question":"Is Tom Roush Mazda easy to schedule with?","answer":"Based on 57 reviews mentioning scheduling & booking ease, 78.9% report positive experiences. Customers frequently mention \"easy to get in\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21Kek5XRmlTMU5MUzNGcE5WZGxjVEZwTmkwNFZVRRAB","Ci9DQUlRQUNvZENodHljRjlvT25kWmRrZDNSbGczVm5wdFpTMDNYME0yTjFSa1JGRRAB","Ci9DQUlRQUNvZENodHljRjlvT25ab05YcEhlRUZoV2xsdVdEQXdTR3RRUm5wT05uYxAB"]},{"question":"Does Tom Roush Mazda handle car purchase experience?","answer":"Car Purchase Experience appears in 433 of 999 reviews, 97.2% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25wUGExWmFRMFpFUVdodVFuVllZMUF5UVhSa1dWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pocFdUTk5iR2R5ZVdGa1ozZEdiVXc1TTA0Mk5uYxAB","Ci9DQUlRQUNvZENodHljRjlvT25Rd05UQndaVEI0TWtGd05tVXlhbk5xZWtKTlZtYxAB"]},{"question":"Does Tom Roush Mazda handle customer service?","answer":"Customer Service appears in 375 of 999 reviews, 96.8% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25Rd05UQndaVEI0TWtGd05tVXlhbk5xZWtKTlZtYxAB","Ci9DQUlRQUNvZENodHljRjlvT25CR1JucFllVXRSTmxGaU0waEljV3hYYzJ3ME9YYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tWTU5ucHlTVVZLTnpGTFVWRjBSeTFQVVRRNVdtYxAB"]},{"question":"Does Tom Roush Mazda handle sales experience?","answer":"Sales Experience appears in 258 of 999 reviews, 95.7% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25wUGExWmFRMFpFUVdodVFuVllZMUF5UVhSa1dWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pocFdUTk5iR2R5ZVdGa1ozZEdiVXc1TTA0Mk5uYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tOa2RHZHRXalpVUW1kQlRIUmxXa1l4WVdkclFrRRAB"]},{"question":"Does Tom Roush Mazda handle service department experience?","answer":"Service Department Experience appears in 197 of 999 reviews, 98% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21Kek5XRmlTMU5MUzNGcE5WZGxjVEZwTmkwNFZVRRAB","Ci9DQUlRQUNvZENodHljRjlvT21OM1kycHlhakU0TTJsWVJWZEhVM0Z4WldoMGRGRRAB","ChZDSUhNMG9nS0VJQ0FnTURvNk5yMlRBEAE"]},{"question":"Does Tom Roush Mazda handle staff quality & friendliness?","answer":"Staff Quality & Friendliness appears in 111 of 999 reviews, 99.1% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25Rd05UQndaVEI0TWtGd05tVXlhbk5xZWtKTlZtYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tOa2RHZHRXalpVUW1kQlRIUmxXa1l4WVdkclFrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2w5MFRVeFdabE5OU0Mxc1IxVlpNMFJMZHpSb05sRRAB"]}],"summary":"Tom Roush Mazda in Westfield, Indiana has accumulated 999 customer reviews spanning from February 2013 through May 2026, with an overall positive sentiment rate of 92.1% and just 7.3% negative. The dealership performs strongly across most measured dimensions. Professionalism and conduct was the most frequently cited aspect, mentioned in 760 reviews at 92.4% positive. Courtesy and friendliness followed with 494 mentions at 95.7% positive, and punctuality and on-time service earned 93.7% positive across 127 mentions. Communication and updates rated 84.2% positive from 361 mentions, and technical knowledge and expertise reached 87.8% positive across 197 mentions. Two aspects fell below the 70% positive threshold worth noting: problem resolution and effectiveness registered only 66.2% positive from 130 mentions, indicating a recurring pattern of customers experiencing dissatisfaction when issues arose and needed to be resolved. Responsiveness and speed also came in at 71% positive from 100 mentions, suggesting occasional concerns about turnaround or response times. Pricing and value, mentioned in 178 reviews, sat at 73.6% positive, reflecting a modest but consistent minority of customers who felt costs were high or not well-justified. Among named staff members, Brent (47 mentions, 4.9 average rating), Larry (37 mentions, 4.9 rating), Lee (36 mentions, 5.0 rating), and Mike (22 mentions, 5.0 rating) all received near-perfect scores. Scott was the most frequently mentioned individual at 48 reviews with a 4.6 average rating. On the service side, auto service led with 98.1% positive sentiment from 103 mentions, while new car purchase earned 94.4% positive from 108 mentions, car sales 94.1% from 68 mentions, and vehicle purchase 87.9% from 66 mentions. Thematically, repeat customer and loyalty reviews were 100% positive across 69 reviews, and vehicle inspection and video feedback was also 100% positive from 25 reviews. The car purchase experience topic drew 433 reviews at 97.2% positive, and the service department experience garnered 197 reviews at 98% positive. Problem resolution as a topic rated only 72.2% positive from 18 reviews, consistent with the aspect-level finding. Overall sentiment trends have remained stable across the review period.","pull_quote":"Across 999 reviews spanning 13 years, Tom Roush Mazda earns 92.1% positive sentiment, with near-perfect scores for staff friendliness and auto service, though problem resolution and pricing draw more mixed feedback."}