# Customer Review Insights — Tom Roush Mazda Generated 2026-06-10 from 999 verified reviews (2013-02-27 – 2026-05-11). ## Summary Tom Roush Mazda in Westfield, Indiana has accumulated 999 customer reviews spanning from February 2013 through May 2026, with an overall positive sentiment rate of 92.1% and just 7.3% negative. The dealership performs strongly across most measured dimensions. Professionalism and conduct was the most frequently cited aspect, mentioned in 760 reviews at 92.4% positive. Courtesy and friendliness followed with 494 mentions at 95.7% positive, and punctuality and on-time service earned 93.7% positive across 127 mentions. Communication and updates rated 84.2% positive from 361 mentions, and technical knowledge and expertise reached 87.8% positive across 197 mentions. Two aspects fell below the 70% positive threshold worth noting: problem resolution and effectiveness registered only 66.2% positive from 130 mentions, indicating a recurring pattern of customers experiencing dissatisfaction when issues arose and needed to be resolved. Responsiveness and speed also came in at 71% positive from 100 mentions, suggesting occasional concerns about turnaround or response times. Pricing and value, mentioned in 178 reviews, sat at 73.6% positive, reflecting a modest but consistent minority of customers who felt costs were high or not well-justified. Among named staff members, Brent (47 mentions, 4.9 average rating), Larry (37 mentions, 4.9 rating), Lee (36 mentions, 5.0 rating), and Mike (22 mentions, 5.0 rating) all received near-perfect scores. Scott was the most frequently mentioned individual at 48 reviews with a 4.6 average rating. On the service side, auto service led with 98.1% positive sentiment from 103 mentions, while new car purchase earned 94.4% positive from 108 mentions, car sales 94.1% from 68 mentions, and vehicle purchase 87.9% from 66 mentions. Thematically, repeat customer and loyalty reviews were 100% positive across 69 reviews, and vehicle inspection and video feedback was also 100% positive from 25 reviews. The car purchase experience topic drew 433 reviews at 97.2% positive, and the service department experience garnered 197 reviews at 98% positive. Problem resolution as a topic rated only 72.2% positive from 18 reviews, consistent with the aspect-level finding. Overall sentiment trends have remained stable across the review period. ## Overall Sentiment - Positive: 92.1% - Neutral: 0.6% - Negative: 7.3% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 760 of 999 reviews (76.1%) - Positive: 92.4% (702 of 760) - Top phrases: "Great service", "Very professional", "Great staff" ### Courtesy & Friendliness - Mentions: 494 of 999 reviews (49.4%) - Positive: 95.7% (473 of 494) - Top phrases: "friendly staff", "very friendly", "friendly service" ### Communication & Updates - Mentions: 361 of 999 reviews (36.1%) - Positive: 84.2% (304 of 361) - Top phrases: "answered all my questions", "Kept updated", "Low pressure" ### Technical Knowledge & Expertise - Mentions: 197 of 999 reviews (19.7%) - Positive: 87.8% (173 of 197) - Top phrases: "knowledgeable", "knowledgeable staff", "knowledgable" ### Pricing & Value - Mentions: 178 of 999 reviews (17.8%) - Positive: 73.6% (131 of 178) - Top phrases: "great price", "pricing", "reasonable" ### Problem Resolution & Effectiveness - Mentions: 130 of 999 reviews (13%) - Positive: 66.2% (86 of 130) - Top phrases: "I was in and out", "service done right", "went above and beyond" ### Punctuality & On-Time Service - Mentions: 127 of 999 reviews (12.7%) - Positive: 93.7% (119 of 127) - Top phrases: "timely", "Fast", "prompt" ### Responsiveness & Speed - Mentions: 100 of 999 reviews (10%) - Positive: 71% (71 of 100) - Top phrases: "fast service", "Quick service", "Fast service." ### Cleanliness & Tidiness - Mentions: 64 of 999 reviews (6.4%) - Positive: 82.8% (53 of 64) - Top phrases: "waiting area is very comfortable", "tidy", "Nice clean" ### Scheduling & Booking Ease - Mentions: 57 of 999 reviews (5.7%) - Positive: 78.9% (45 of 57) - Top phrases: "easy to get in", "Easy to schedule", "with appointment" ## Top Employees ### Scott - Mentioned in 48 reviews - Average rating when mentioned: 4.60 - Sentiment: 91.7% positive ### Brent - Mentioned in 47 reviews - Average rating when mentioned: 4.90 - Sentiment: 97.9% positive ### Larry - Mentioned in 37 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Lee - Mentioned in 36 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Mike - Mentioned in 22 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Skylar - Mentioned in 20 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jim - Mentioned in 20 reviews - Average rating when mentioned: 4.40 - Sentiment: 85% positive ### Jon - Mentioned in 18 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Chris - Mentioned in 18 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Roger - Mentioned in 18 reviews - Average rating when mentioned: 4.70 - Sentiment: 94.4% positive ### Pete - Mentioned in 17 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Freddie - Mentioned in 14 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Marvin - Mentioned in 14 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Moe - Mentioned in 13 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Ryan - Mentioned in 12 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Andre - Mentioned in 12 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Freddy - Mentioned in 11 reviews - Average rating when mentioned: 4.30 - Sentiment: 81.8% positive ### Bob - Mentioned in 11 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Aj - Mentioned in 10 reviews - Average rating when mentioned: 4.60 - Sentiment: 90% positive ### Brad - Mentioned in 10 reviews - Average rating when mentioned: 4.20 - Sentiment: 80% positive ### Garen - Mentioned in 9 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Jt - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Nathan - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Matt - Mentioned in 8 reviews - Average rating when mentioned: 3.00 - Sentiment: 50% positive ### Ray - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Fillip - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 85.7% positive ### Corey - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Lance - Mentioned in 7 reviews - Average rating when mentioned: 4.70 - Sentiment: 100% positive ### John - Mentioned in 6 reviews - Average rating when mentioned: 4.30 - Sentiment: 100% positive ### Jonny - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Tarek - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Becky - Mentioned in 5 reviews - Average rating when mentioned: 4.20 - Sentiment: 80% positive ### Jeff - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Marko - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jordan - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Dan - Mentioned in 4 reviews - Average rating when mentioned: 3.80 - Sentiment: 75% positive ### Skyler - Mentioned in 4 reviews - Average rating when mentioned: 4.00 - Sentiment: 75% positive ### Billy - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Tre - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Darryl - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Filip - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Dylan - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### James - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Rodger - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Johnny - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Joe - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Tammy - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Denny - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Brandon - Mentioned in 3 reviews - Average rating when mentioned: 4.70 - Sentiment: 100% positive ### David - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### Car Purchase - Mentioned in 112 reviews - Sentiment: 92.9% positive ### New Car Purchase - Mentioned in 108 reviews - Sentiment: 94.4% positive ### Auto Service - Mentioned in 103 reviews - Sentiment: 98.1% positive ### Car Sales - Mentioned in 68 reviews - Sentiment: 94.1% positive ### Vehicle Purchase - Mentioned in 66 reviews - Sentiment: 87.9% positive ### Auto Repair - Mentioned in 45 reviews - Sentiment: 97.8% positive ### Oil Change - Mentioned in 43 reviews - Sentiment: 72.1% positive ### Used Car Purchase - Mentioned in 40 reviews - Sentiment: 85% positive ### New Car Sales - Mentioned in 33 reviews - Sentiment: 93.9% positive ### Financing - Mentioned in 33 reviews - Sentiment: 93.9% positive ### Vehicle Service - Mentioned in 29 reviews - Sentiment: 96.6% positive ### Vehicle Inspection - Mentioned in 29 reviews - Sentiment: 86.2% positive ### Vehicle Sales - Mentioned in 23 reviews - Sentiment: 100% positive ### Car Wash - Mentioned in 22 reviews - Sentiment: 95.5% positive ### Test Drive - Mentioned in 21 reviews - Sentiment: 81% positive ### Trade In - Mentioned in 20 reviews - Sentiment: 95% positive ### Vehicle Financing - Mentioned in 19 reviews - Sentiment: 94.7% positive ### Service Department - Mentioned in 15 reviews - Sentiment: 93.3% positive ### Tire Rotation - Mentioned in 14 reviews - Sentiment: 71.4% positive ### Car Buying - Mentioned in 14 reviews - Sentiment: 92.9% positive ### Dealership Service - Mentioned in 13 reviews - Sentiment: 100% positive ### New Vehicle Purchase - Mentioned in 13 reviews - Sentiment: 100% positive ### Used Car Sales - Mentioned in 12 reviews - Sentiment: 83.3% positive ### Loaner Vehicle - Mentioned in 10 reviews - Sentiment: 90% positive ### Car Service - Mentioned in 9 reviews - Sentiment: 88.9% positive ### Customer Service - Mentioned in 9 reviews - Sentiment: 100% positive ### Vehicle Lease - Mentioned in 9 reviews - Sentiment: 88.9% positive ### Recall Repair - Mentioned in 8 reviews - Sentiment: 75% positive ### Vehicle Trade In - Mentioned in 8 reviews - Sentiment: 75% positive ### Auto Financing - Mentioned in 8 reviews - Sentiment: 100% positive ### Extended Warranty - Mentioned in 7 reviews - Sentiment: 71.4% positive ### Used Car Sale - Mentioned in 7 reviews - Sentiment: 42.9% positive ### Cx 5 Purchase - Mentioned in 7 reviews - Sentiment: 100% positive ### Mazda Service - Mentioned in 7 reviews - Sentiment: 100% positive ### Warranty Service - Mentioned in 7 reviews - Sentiment: 42.9% positive ### Vehicle Servicing - Mentioned in 7 reviews - Sentiment: 100% positive ### Warranty Repair - Mentioned in 6 reviews - Sentiment: 66.7% positive ### Oil Change Service - Mentioned in 6 reviews - Sentiment: 100% positive ### Multi Point Inspection - Mentioned in 5 reviews - Sentiment: 80% positive ### Loaner Car - Mentioned in 5 reviews - Sentiment: 100% positive ### Vehicle Maintenance - Mentioned in 5 reviews - Sentiment: 80% positive ### Scheduled Maintenance - Mentioned in 5 reviews - Sentiment: 100% positive ### Mazda Cx 5 Purchase - Mentioned in 5 reviews - Sentiment: 100% positive ### Sales Consultation - Mentioned in 5 reviews - Sentiment: 100% positive ### Vehicle Leasing - Mentioned in 5 reviews - Sentiment: 100% positive ### Cx5 Purchase - Mentioned in 5 reviews - Sentiment: 100% positive ### Dealer Service - Mentioned in 4 reviews - Sentiment: 100% positive ### Service Appointment - Mentioned in 4 reviews - Sentiment: 100% positive ### Brake Repair - Mentioned in 4 reviews - Sentiment: 75% positive ### Battery Replacement - Mentioned in 4 reviews - Sentiment: 75% positive ### Vehicle Delivery - Mentioned in 4 reviews - Sentiment: 100% positive ### Cx 5 Service - Mentioned in 4 reviews - Sentiment: 100% positive ### Maintenance - Mentioned in 4 reviews - Sentiment: 75% positive ### Vehicle Selection - Mentioned in 4 reviews - Sentiment: 100% positive ### Dealership Visit - Mentioned in 4 reviews - Sentiment: 100% positive ### Wheel Alignment - Mentioned in 4 reviews - Sentiment: 50% positive ### Routine Service - Mentioned in 3 reviews - Sentiment: 100% positive ### Vehicle Inspection Video - Mentioned in 3 reviews - Sentiment: 100% positive ### Dealership Services - Mentioned in 3 reviews - Sentiment: 100% positive ### Diagnostic Service - Mentioned in 3 reviews - Sentiment: 33.3% positive ### Car Dealership - Mentioned in 3 reviews - Sentiment: 100% positive ### Brake Inspection - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Vehicle Walkthrough - Mentioned in 3 reviews - Sentiment: 100% positive ### Cx 5 - Mentioned in 3 reviews - Sentiment: 100% positive ### Suv Purchase - Mentioned in 3 reviews - Sentiment: 100% positive ### Cx 5 Sale - Mentioned in 3 reviews - Sentiment: 100% positive ### Auto Repair Service - Mentioned in 3 reviews - Sentiment: 100% positive ### Used Suv Purchase - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Paperwork Processing - Mentioned in 3 reviews - Sentiment: 100% positive ### Tire Repair - Mentioned in 3 reviews - Sentiment: 100% positive ### Vehicle Repair - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Sales - Mentioned in 3 reviews - Sentiment: 66.7% positive ### New Car Sale - Mentioned in 3 reviews - Sentiment: 100% positive ### Recall Service - Mentioned in 3 reviews - Sentiment: 100% positive ### Tire Replacement - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Cx 9 Purchase - Mentioned in 3 reviews - Sentiment: 100% positive ### Service Center - Mentioned in 2 reviews - Sentiment: 100% positive ### Powertrain Warranty - Mentioned in 2 reviews - Sentiment: 0% positive ### Service Advisor - Mentioned in 2 reviews - Sentiment: 100% positive ### Video Inspection Report - Mentioned in 2 reviews - Sentiment: 100% positive ### Parts Ordering - Mentioned in 2 reviews - Sentiment: 100% positive ### Suv Sales - Mentioned in 2 reviews - Sentiment: 100% positive ### Vehicle Pickup - Mentioned in 2 reviews - Sentiment: 100% positive ### Service Visit - Mentioned in 2 reviews - Sentiment: 100% positive ### Vehicle Diagnosis - Mentioned in 2 reviews - Sentiment: 100% positive ### Regular Service - Mentioned in 2 reviews - Sentiment: 100% positive ### Routine Maintenance - Mentioned in 2 reviews - Sentiment: 100% positive ### New Car Lease - Mentioned in 2 reviews - Sentiment: 100% positive ### Vehicle Cleaning - Mentioned in 2 reviews - Sentiment: 100% positive ### General Service - Mentioned in 2 reviews - Sentiment: 100% positive ### Brake Pad Replacement - Mentioned in 2 reviews - Sentiment: 50% positive ### Diagnosis - Mentioned in 2 reviews - Sentiment: 50% positive ### Used Vehicle Purchase - Mentioned in 2 reviews - Sentiment: 100% positive ### Key Fob Battery Replacement - Mentioned in 2 reviews - Sentiment: 100% positive ### First Service Visit - Mentioned in 2 reviews - Sentiment: 100% positive ### Car Sales Consultation - Mentioned in 2 reviews - Sentiment: 100% positive ### Used Truck Purchase - Mentioned in 2 reviews - Sentiment: 0% positive ### Lease Trade In - Mentioned in 2 reviews - Sentiment: 100% positive ### Trade In Appraisal - Mentioned in 2 reviews - Sentiment: 0% positive ### Cx 9 Service - Mentioned in 2 reviews - Sentiment: 100% positive ### Vehicle Detailing - Mentioned in 2 reviews - Sentiment: 100% positive ### Courtesy Vehicle - Mentioned in 2 reviews - Sentiment: 100% positive ### Parts Order - Mentioned in 2 reviews - Sentiment: 50% positive ### Car Leasing - Mentioned in 2 reviews - Sentiment: 100% positive ### Mazda Cx 5 - Mentioned in 2 reviews - Sentiment: 100% positive ### Certified Pre Owned Purchase - Mentioned in 2 reviews - Sentiment: 50% positive ### Cx 30 Purchase - Mentioned in 2 reviews - Sentiment: 100% positive ### New Suv Purchase - Mentioned in 2 reviews - Sentiment: 100% positive ### Waiting Area Amenities - Mentioned in 2 reviews - Sentiment: 100% positive ### Internet Sales - Mentioned in 2 reviews - Sentiment: 100% positive ### Vehicle Test Drive - Mentioned in 2 reviews - Sentiment: 50% positive ### Parts Sourcing - Mentioned in 2 reviews - Sentiment: 100% positive ## Topics ### Car Purchase Experience - Car Purchase Experience mentioned in 433 of 999 reviews (43.3%) - 96.8% of Car Purchase Experience reviews are 4 or 5 stars - Average rating in Car Purchase Experience reviews: 4.9★ ### Customer Service - Customer Service mentioned in 375 of 999 reviews (37.5%) - 96.8% of Customer Service reviews are 4 or 5 stars - Average rating in Customer Service reviews: 4.8★ ### Sales Experience - Sales Experience mentioned in 258 of 999 reviews (25.8%) - 95.3% of Sales Experience reviews are 4 or 5 stars - Average rating in Sales Experience reviews: 4.8★ ### Service Department Experience - Service Department Experience mentioned in 197 of 999 reviews (19.7%) - 97.5% of Service Department Experience reviews are 4 or 5 stars - Average rating in Service Department Experience reviews: 4.9★ ### Staff Quality & Friendliness - Staff Quality & Friendliness mentioned in 111 of 999 reviews (11.1%) - 98.2% of Staff Quality & Friendliness reviews are 4 or 5 stars - Average rating in Staff Quality & Friendliness reviews: 4.9★ ### Service Speed & Efficiency - Service Speed & Efficiency mentioned in 83 of 999 reviews (8.3%) - 98.8% of Service Speed & Efficiency reviews are 4 or 5 stars - Average rating in Service Speed & Efficiency reviews: 4.9★ ### Repeat Customer & Loyalty - Repeat Customer & Loyalty mentioned in 69 of 999 reviews (6.9%) - 100% of Repeat Customer & Loyalty reviews are 4 or 5 stars - Average rating in Repeat Customer & Loyalty reviews: 5★ ### Pricing & Transparency - Pricing & Transparency mentioned in 59 of 999 reviews (5.9%) - 94.9% of Pricing & Transparency reviews are 4 or 5 stars - Average rating in Pricing & Transparency reviews: 4.8★ ### Routine Maintenance & Oil Change - Routine Maintenance & Oil Change mentioned in 46 of 999 reviews (4.6%) - 87% of Routine Maintenance & Oil Change reviews are 4 or 5 stars - Average rating in Routine Maintenance & Oil Change reviews: 4.5★ ### Financing & Finance Process - Financing & Finance Process mentioned in 42 of 999 reviews (4.2%) - 95.2% of Financing & Finance Process reviews are 4 or 5 stars - Average rating in Financing & Finance Process reviews: 4.9★ ### Communication & Transparency - Communication & Transparency mentioned in 39 of 999 reviews (3.9%) - 92.3% of Communication & Transparency reviews are 4 or 5 stars - Average rating in Communication & Transparency reviews: 4.7★ ### Vehicle Repair & Maintenance - Vehicle Repair & Maintenance mentioned in 38 of 999 reviews (3.8%) - 92.1% of Vehicle Repair & Maintenance reviews are 4 or 5 stars - Average rating in Vehicle Repair & Maintenance reviews: 4.6★ ### Waiting Area & Amenities - Waiting Area & Amenities mentioned in 27 of 999 reviews (2.7%) - 96.3% of Waiting Area & Amenities reviews are 4 or 5 stars - Average rating in Waiting Area & Amenities reviews: 4.8★ ### Vehicle Inspection & Video - Vehicle Inspection & Video mentioned in 25 of 999 reviews (2.5%) - 100% of Vehicle Inspection & Video reviews are 4 or 5 stars - Average rating in Vehicle Inspection & Video reviews: 5★ ### Trade-In Experience - Trade-In Experience mentioned in 19 of 999 reviews (1.9%) - 94.7% of Trade-In Experience reviews are 4 or 5 stars - Average rating in Trade-In Experience reviews: 4.7★ ### Problem Resolution - Problem Resolution mentioned in 18 of 999 reviews (1.8%) - 66.7% of Problem Resolution reviews are 4 or 5 stars - Average rating in Problem Resolution reviews: 3.8★ ### Vehicle Selection & Features - Vehicle Selection & Features mentioned in 17 of 999 reviews (1.7%) - 100% of Vehicle Selection & Features reviews are 4 or 5 stars - Average rating in Vehicle Selection & Features reviews: 4.9★ ### Loaner Vehicle - Loaner Vehicle mentioned in 9 of 999 reviews (0.9%) - 100% of Loaner Vehicle reviews are 4 or 5 stars - Average rating in Loaner Vehicle reviews: 4.9★ ## FAQ **Q: Is Tom Roush Mazda professional?** A: Based on 760 reviews mentioning professionalism & conduct, 92.4% report positive experiences. Customers frequently mention "Great service". **Q: Is Tom Roush Mazda courteous and friendly?** A: Based on 494 reviews mentioning courtesy & friendliness, 95.7% report positive experiences. Customers frequently mention "friendly staff". **Q: Is Tom Roush Mazda good at communicating with customers?** A: Based on 361 reviews mentioning communication & updates, 84.2% report positive experiences. Customers frequently mention "answered all my questions". **Q: Is Tom Roush Mazda knowledgeable and skilled?** A: Based on 197 reviews mentioning technical knowledge & expertise, 87.8% report positive experiences. Customers frequently mention "knowledgeable". **Q: Is Tom Roush Mazda affordable and fairly priced?** A: Based on 178 reviews mentioning pricing & value, 73.6% report positive experiences. Customers frequently mention "great price". **Q: Is Tom Roush Mazda effective at solving problems?** A: Based on 130 reviews mentioning problem resolution & effectiveness, 66.2% report positive experiences. Customers frequently mention "I was in and out". **Q: Is Tom Roush Mazda on time for appointments?** A: Based on 127 reviews mentioning punctuality & on-time service, 93.7% report positive experiences. Customers frequently mention "timely". **Q: Is Tom Roush Mazda responsive and quick?** A: Based on 100 reviews mentioning responsiveness & speed, 71% report positive experiences. Customers frequently mention "fast service". **Q: Is Tom Roush Mazda clean and tidy?** A: Based on 64 reviews mentioning cleanliness & tidiness, 82.8% report positive experiences. Customers frequently mention "waiting area is very comfortable". **Q: Is Tom Roush Mazda easy to schedule with?** A: Based on 57 reviews mentioning scheduling & booking ease, 78.9% report positive experiences. Customers frequently mention "easy to get in". **Q: Does Tom Roush Mazda handle car purchase experience?** A: Car Purchase Experience appears in 433 of 999 reviews, 97.2% of them positive. **Q: Does Tom Roush Mazda handle customer service?** A: Customer Service appears in 375 of 999 reviews, 96.8% of them positive. **Q: Does Tom Roush Mazda handle sales experience?** A: Sales Experience appears in 258 of 999 reviews, 95.7% of them positive. **Q: Does Tom Roush Mazda handle service department experience?** A: Service Department Experience appears in 197 of 999 reviews, 98% of them positive. **Q: Does Tom Roush Mazda handle staff quality & friendliness?** A: Staff Quality & Friendliness appears in 111 of 999 reviews, 99.1% of them positive.