{"business":{"id":"ChIJLZPPYviuFIgRWZRCb7TJ_M8","name":"Tom Roush Mazda","legal_name":"Tom Roush Mazda","tagline":"","description":"","domain":"tomroushmazdareviews.com","categories":["Mazda dealer","Auto parts store","Auto repair shop","Auto tune up service","Car dealer","Oil change service","Used car dealer","Used truck dealer"],"phone":"8008913056","email":"troush@tomroush.com","website":"https://www.tomroushmazda.com/","google_place_id":"ChIJLZPPYviuFIgRWZRCb7TJ_M8","google_maps_url":"https://www.google.com/maps?cid=14987075436780098649","address":{"street":"525 David Brown Dr","city":"Westfield","state":"IN","zip":"46074","country":"US"},"geo":{"lat":40.031848,"lng":-86.133726},"hours":{"monday":"09:00-20:00","tuesday":"09:00-18:00","wednesday":"09:00-20:00","thursday":"09:00-20:00","friday":"09:00-18:00","saturday":"09:00-18:00","sunday":"closed"},"branding":{"primary_color":"#0ea5e9","logo_url":"/logo.png","favicon_url":"/favicon.ico","style_tier":"standard"},"social":{"facebook":null,"instagram":null,"x":null,"yelp":null},"service_area":["Westfield, IN"],"reviews_ingested":999,"ga4_measurement_id":"G-174ZMX2NY5"},"aggregate":{"rating":4.7,"count":999,"distribution":{"1":55,"2":16,"3":8,"4":39,"5":881}},"reviews":[{"id":"Ci9DQUlRQUNvZENodHljRjlvT21Kek5XRmlTMU5MUzNGcE5WZGxjVEZwTmkwNFZVRRAB","author":"Karen Sigman","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUjFUtZiQ3U0-mJM9PBuTWeOHQq58zHZCW4ZTRKP4X-ksUuAgw=s120-c-rp-mo-br100","rating":5,"date":"2026-05-11","text":"Great service! And easy to get in!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21Kek5XRmlTMU5MUzNGcE5WZGxjVEZwTmkwNFZVRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmJzNWFiS1NLS3FpNVdlcTFpNi04VUE%7C%7C?hl=en","owner_reply":{"text":"Karen, thank you so much for taking time to leave us the great review! We appreciate it and you. ","date":"2026-05-21"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT21OM1kycHlhakU0TTJsWVJWZEhVM0Z4WldoMGRGRRAB","author":"Jonathan Noble","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjW4T1rbvs7vAOHQTPuw-s0B5eimcMOkoXym9nvYjUYTzk4O9z8y=s120-c-rp-mo-ba12-br100","rating":5,"date":"2026-05-03","text":"Best car service experience I've ever had in 20+ years of driving. Great auto group. They've earned my business for my future car requirements","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OM1kycHlhakU0TTJsWVJWZEhVM0Z4WldoMGRGRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmN3Y2pyajE4M2lYRVdHU3FxZWh0dFE%7C%7C?hl=en","owner_reply":{"text":"Jonathan, thank you so much we really appreciate your kind words and pleased we have earned you a valued customer. Thanks again. ","date":"2026-05-07"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25wUGExWmFRMFpFUVdodVFuVllZMUF5UVhSa1dWRRAB","author":"Shelly Henry","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ3msOIbM914BWf9BcdfIUzBBP745W8oujnZUiuolHOD-PV_w=s120-c-rp-mo-br100","rating":5,"date":"2026-04-25","text":"I purchased my very fun Miata from Freddie and took my parents back to him today to purchase a car.  Freddie is awesome!   Very friendly, honest and great to do business with. I highly recommend Freddie and will certainly return whenever I need another vehicle.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25wUGExWmFRMFpFUVdodVFuVllZMUF5UVhSa1dWRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnpPa1ZaQ0ZEQWhuQnVYY1AyQXRkWVE%7C%7C?hl=en","owner_reply":{"text":"Shelly, thank you so much for the great review! We appreciate it and will pass this along to Freddie. ","date":"2026-05-21"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2pocFdUTk5iR2R5ZVdGa1ozZEdiVXc1TTA0Mk5uYxAB","author":"Taylor Clouser","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL1D80RTAT8K7Ie5WayazIIlioSQJ163vltn0m8Z23j-p_9Cw=s120-c-rp-mo-br100","rating":5,"date":"2026-04-09","text":"Thank you Alexes for helping us get our first car purchase! Everything was so easy and smooth I can recommend him enough!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pocFdUTk5iR2R5ZVdGa1ozZEdiVXc1TTA0Mk5uYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjhpWTNNbGdyeWFkZ3dGbUw5M042Nnc%7C%7C?hl=en","owner_reply":{"text":"Taylor thank you so much for the excellent review we really appreciate it and you. ","date":"2026-04-15"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnTURnNHJEd1NREAE","author":"Scott Cramer","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLpnQDEZUiqMCQVMhP4HOOC4puhvYtZ-XCFTS1DqPXsFPWaZ5c=s120-c-rp-mo-br100","rating":5,"date":"2026-03-12","text":"Always quick and provide good details. Service waiting area provides adequate comforts.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURnNHJEd1NREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMDg4rDwSQ%7C%7C?hl=en","owner_reply":{"text":"Scott, thank you for the great review we really appreciate it. Sorry the car wash was not available. ","date":"2025-04-07"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnTURvNk5yMlRBEAE","author":"Chris Power","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXnIqrPyQElg9veei_Q1mO_MReqq3jViglpl28fa0MKUd8Jie0=s120-c-rp-mo-br100","rating":5,"date":"2026-03-09","text":"Nathan was awesome! He even sent me a video of the service being performed on my vehicle.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURvNk5yMlRBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMDo6Nr2TA%7C%7C?hl=en","owner_reply":{"text":"Chris, thank you so much for the incredible review you have left for us. We really appreciate it and will pass this along to the service staff","date":"2025-08-20"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25Rd05UQndaVEI0TWtGd05tVXlhbk5xZWtKTlZtYxAB","author":"Beth E","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIDLfGjR8NB5RE1wgTLkgq0tRiUIEIsPMv-9tYl9T2zd44R=s120-c-rp-mo-br100","rating":5,"date":"2026-03-07","text":"We had a great experience at Tom Roush Mazda. The entire process was efficient, respectful, and clearly focused on good customer service. Brent was especially helpful—knowledgeable, straightforward, and friendly without ever being pushy. He made the process smooth and easy from start to finish.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Rd05UQndaVEI0TWtGd05tVXlhbk5xZWtKTlZtYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnQwNTBwZTB4MkFwNmUyanNqekJNVmc%7C%7C?hl=en","owner_reply":{"text":"Beth thank you so much for your kind words we appreciate it and you ","date":"2026-03-11"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xFemVWSTFiRzlFWlZOa1lWRjZjMjVETmpWa1QyYxAB","author":"Amy Moore","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVJNJXEnblx6Q3JrkV1uzF18jN2T9OCG2AXx3JdIGiFNPcObbGhkQ=s120-c-rp-mo-ba12-br100","rating":4,"date":"2026-03-06","text":"I was so pleased that my service ended up with better fuel efficiency.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xFemVWSTFiRzlFWlZOa1lWRjZjMjVETmpWa1QyYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOlEzeVI1bG9EZVNkYVF6c25DNjVkT2c%7C%7C?hl=en","owner_reply":{"text":"Amy, thank you so much for your kinds words and this excellent review!","date":"2026-03-11"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xOUlNHbHJlR2w2VGtoRlpVdG1jblo1YjJ0NFowRRAB","author":"Tom Blackman","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXxtP1Fo-f_IrZkwpRXr4g4PFrcNMwuAFKFZtlhX4JD5j07IzC79w=s120-c-rp-mo-br100","rating":5,"date":"2026-03-06","text":"Great buy","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOUlNHbHJlR2w2VGtoRlpVdG1jblo1YjJ0NFowRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOlNRSGlreGl6TkhFZUtmcnZ5b2t4Z0E%7C%7C?hl=en","owner_reply":{"text":"Tom, beautiful car and we want to thank you for allowing us to be of service to you. Enjoy your new vehicle and thanks again. ","date":"2026-03-11"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2tOa2RHZHRXalpVUW1kQlRIUmxXa1l4WVdkclFrRRAB","author":"Brent Engelman","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXzRkL0tPpuQeCNd79MeKm15e6YxXFR2uhfAXsXD7pBaNgomoN-=s120-c-rp-mo-ba12-br100","rating":5,"date":"2026-03-06","text":"Ask for Mike in sales. He’s a veteran and handles business like the Pro he is.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOa2RHZHRXalpVUW1kQlRIUmxXa1l4WVdkclFrRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkNkdGdtWjZUQmdBTHRlWkYxYWdrQkE%7C%7C?hl=en","owner_reply":{"text":"Brent thank you for the excellent review! We will be sure to pass this along to Mike as well. Thanks again. ","date":"2026-03-11"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25CR1JucFllVXRSTmxGaU0waEljV3hYYzJ3ME9YYxAB","author":"Julie Gordon","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWVwsFBMpkdnW9zX_j3z8vQs7lM6Vn_lo2tDJJ9o7LOBFhbFhpcHw=s120-c-rp-mo-br100","rating":5,"date":"2026-03-06","text":"Always was great CS. :)","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25CR1JucFllVXRSTmxGaU0waEljV3hYYzJ3ME9YYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnBGRnpYeUtRNlFiM0hIcWxXc2w0OXc%7C%7C?hl=en","owner_reply":{"text":"Julie, thank you so much!","date":"2026-03-11"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xZM1prbHRPR3BPV1hSeFkyUXRiM0pmWkZSb2MwRRAB","author":"crosley andrew","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKB9QTSeYtVLoB2EHmrn4-imcMXlpACHiNe48WvLiGaKmL-1A=s120-c-rp-mo-br100","rating":5,"date":"2026-03-05","text":"Went to look at a CX-5 - car was really nice but just didn't really speak to me. Lee was great and didn't try to pressure me into buying - would recommend if you are in the market!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xZM1prbHRPR3BPV1hSeFkyUXRiM0pmWkZSb2MwRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOlY3ZkltOGpOWXRxY2Qtb3JfZFRoc0E%7C%7C?hl=en","owner_reply":{"text":"Andrew, thank you for the excellent review we really appreciate it. ","date":"2026-03-11"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2tWTU5ucHlTVVZLTnpGTFVWRjBSeTFQVVRRNVdtYxAB","author":"Danny Laser","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVbkj9SC9nuk2vdvFnsROop2WgeVp-Bk1AHQU3Mvl5Hijyghp8=s120-c-rp-mo-br100","rating":5,"date":"2026-03-05","text":"I was shocked how fast my and courteous service was completed. I was there about 25-30 minutes! Really impressed!!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWTU5ucHlTVVZLTnpGTFVWRjBSeTFQVVRRNVdtYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkVMNnpySUVKNzFLUVF0Ry1PUTQ5Wmc%7C%7C?hl=en","owner_reply":{"text":"Danny thank yo so much for the excellent review we really appreciate it and you. ","date":"2026-03-11"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25kNE5IVTFRVE4wVW5kWWRrUkVNWGQwYTB4Q2JFRRAB","author":"Joy Quinn","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLzi-rB3LFPmslNGnNhLApYSWYZAighpJxTpHPMFepdxLySdw=s120-c-rp-mo-br100","rating":5,"date":"2026-03-02","text":"Came in for a repair with no appointment. Everyone in the service department went beyond the usual to fix the issue in just 3 hours. Very happy","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25kNE5IVTFRVE4wVW5kWWRrUkVNWGQwYTB4Q2JFRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnd4NHU1QTN0UndYdkREMXd0a0xCbEE%7C%7C?hl=en","owner_reply":{"text":"Joy, thank you for leaving this great review we really appreciate it and are pleased you had a great experience here with our service department. ","date":"2026-03-16"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2w5MFRVeFdabE5OU0Mxc1IxVlpNMFJMZHpSb05sRRAB","author":"Kathleen VonBank","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWe6Yx_FqCFoE0psoE57pFur6TIE5Vq1RaTr_gcIt_ptH1rLpwk=s120-c-rp-mo-br100","rating":5,"date":"2026-03-02","text":"Very professional and they did a fantastic job on my repair.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5MFRVeFdabE5OU0Mxc1IxVlpNMFJMZHpSb05sRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOl90TUxWZlNNSC1sR1VZM0RLdzRoNlE%7C%7C?hl=en","owner_reply":{"text":"Kathleen thank you so much!","date":"2026-03-16"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2sxWVpteHFVMXBYUVdOUmNIVllaM1pwTjFndFZuYxAB","author":"John Reinhardt","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWl4dnrNK_gLzhpdwzX7n7Y0I3oK6YVoBsNhAt4WdzkJ6gmrXw4=s120-c-rp-mo-br100","rating":5,"date":"2026-02-28","text":"My new car purchase was actually a very enjoyable transaction. Mike Spear was professional, friendly, knowledgeable and the negotiation was transparent and open. I am pleased with the deal I got, and I think Tom Roush Mazda is happy also - the way it should be!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxWVpteHFVMXBYUVdOUmNIVllaM1pwTjFndFZuYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOk1YZmxqU1pXQWNRcHVYZ3ZpN1gtVnc%7C%7C?hl=en","owner_reply":{"text":"John, we are pleased you enjoyed your experience here at Tom Roush and we want to thank you for taking time to leave us this great review. We will be sure to pass this along to Mike as well. ","date":"2026-03-16"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25sV05GSnRlV3R5YVUxbFNYQm5URGxCVjBOeFpVRRAB","author":"Elizabeth Todd","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLIkEFHTvzQ_xyOskggr6DC0iF30Zgc0CYlMgh8FeIlGvcWVw=s120-c-rp-mo-br100","rating":5,"date":"2026-02-27","text":"Excellent thanks.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25sV05GSnRlV3R5YVUxbFNYQm5URGxCVjBOeFpVRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnlWNFJteWtyaU1lSXBnTDlBV0NxZUE%7C%7C?hl=en","owner_reply":{"text":"Elizabeth thank you so much for the great review!","date":"2026-03-11"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURSanR1UndBRRAB","author":"William Lorimer","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKYMhiBj5E16_gG610L52mm1hatxYbibN4f66SOd2EihNta4g=s120-c-rp-mo-br100","rating":5,"date":"2026-02-26","text":"Oil change and rotation went smooth and quick and Jon kept in touch while it was being done","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURSanR1UndBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDRjtuRwAE%7C%7C?hl=en","owner_reply":{"text":"William, thank you for purchasing your new Mazda here at Tom Roush! We really appreciate it and the great 5 star review. I will pass this along to Bob Wood as well. We look forward to seeing you for your first service appointment. ","date":"2023-05-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNNb1l5VXFnRRAB","author":"Sharon Hensley","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK-vfKgDCVrdPHvA6VXrTfs9ldkSyBXrhXrSScla-JnQK0XLA=s120-c-rp-mo-br100","rating":5,"date":"2026-02-26","text":"Routine service took a little less than 40 minutes and that included a car wash!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNNb1l5VXFnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICMoYyUqgE%7C%7C?hl=en","owner_reply":{"text":"Sharon thank you for taking time to leave us this review, we appreciate it. If there were any concerns please contact Matt Laberman our service manager here at the store. ","date":"2023-11-27"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xoV1FYRXRhSEZTUVVOMk9Vd3pRbFpUVm5wUWRtYxAB","author":"deb sorg","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIuMz7LOSLBl6Ryc759Ywl3ZxC_tu6hssHK2f53uACUmXPBLQ=s120-c-rp-mo-br100","rating":5,"date":"2026-02-25","text":"Thank you Brent Cassady! Very knowledgeable Salesman and made the purchase process easy. Will use the dealership in the future.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xoV1FYRXRhSEZTUVVOMk9Vd3pRbFpUVm5wUWRtYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOlhWQXEtaHFSQUN2OUwzQlZTVnpQdmc%7C%7C?hl=en","owner_reply":{"text":"Deb, thank you! We will be sure to pass this along to Mike as well. ","date":"2026-03-16"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT201dlpETkdiR3htTkhGUlJWbzNWekV4VEdoYU9HYxAB","author":"Lucia","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJo5u1aVFY8YKbJj8R1UnJ72g1q_miK39W9D31ysg4sEg4Uyg=s120-c-rp-mo-br100","rating":5,"date":"2026-02-21","text":"I bought my car here six months ago and had a great experience with Garen. He was very helpful during the car selection process, and everything went smoothly. Even after the purchase, he has always responded quickly to my questions. He’s professional, friendly, and very supportive. Highly recommend working with him!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201dlpETkdiR3htTkhGUlJWbzNWekV4VEdoYU9HYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOm5vZDNGbGxmNHFRRVo3VzExTGhaOGc%7C%7C?hl=en","owner_reply":{"text":"Thank you for sharing your wonderful experience! We're so glad to hear that your car selection process and overall purchase went smoothly, and that you've continued to receive quick and supportive responses to your questions. We truly appreciate your recommendation and are pleased to know you had such a positive experience with us.","date":"2026-03-11"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2pnelNFRjFZVXhRU2t4RVJIbGZOazkyYjBSb2VGRRAB","author":"Ronald Brandt","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKzsvpxaZXMpHuKJ2zsmzFN44NfSuIhrMVgR2xYZ6Iswy-X7g=s120-c-rp-mo-br100","rating":5,"date":"2026-02-21","text":"Car was completed within an hour of appointment.   Really appreciate the video!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pnelNFRjFZVXhRU2t4RVJIbGZOazkyYjBSb2VGRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjgzSEF1YUxQSkxERHlfNk92b0RoeFE%7C%7C?hl=en","owner_reply":{"text":"Ronald we really appreciate the great review and pleased you enjoyed your experience here. ","date":"2026-03-11"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT21OR2VuZHZjVU4wWmxSdVZIZFJiRm95YzFCelRIYxAB","author":"James Doyle","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKv5Qh7Xdc-oOCJI55mNFzlaDuLt4aw6WQwKm3NLW4LOTQ4iQ=s120-c-rp-mo-br100","rating":5,"date":"2026-02-21","text":"Professional staff Kept me informed.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OR2VuZHZjVU4wWmxSdVZIZFJiRm95YzFCelRIYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmNGendvcUN0ZlRuVHdRbFoyc1BzTHc%7C%7C?hl=en","owner_reply":{"text":"James thank you for the great review!","date":"2026-03-11"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2psRE4yeFdNVzExTFd4V2QzTkhUV0V0U2tWTVJHYxAB","author":"Chris O'Malley","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJmGff_JvwLd_Al1G-WYjOV2VWEBDbuvqE7aofHhsM0oQIk6A=s120-c-rp-mo-br100","rating":5,"date":"2026-02-16","text":"I have purchased 10 vehicles and never had an issue that was not addressed to my expectations. Service center is the best I have ever experienced.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psRE4yeFdNVzExTFd4V2QzTkhUV0V0U2tWTVJHYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjlDN2xWMW11LWxWd3NHTWEtSkVMRGc%7C%7C?hl=en","owner_reply":{"text":"Chris, thank you so much for the kind words and the 5 stars. We sincerely appreciate it and you. ","date":"2026-02-17"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2taWlpHUnNkM3BVUjB0aU1XaE9ObEV0V1daM2FXYxAB","author":"Tyler Gorman","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKGEOAOL2IuYlBSjjvNj2Z63F4XLzd9zdqSzF-ikb799grHvQ=s120-c-rp-mo-br100","rating":5,"date":"2026-02-15","text":"Im not writing this for me nor the team at Tom Roush.  Im writing this for you, the person on the hunt for the best deal and the car/experience you deserve. Ive worked hard, just like the rest of you! Buying a new car shouldn't have to be stressful or anxiety ridden.  I live in Indy, searched and contacted nearly every dealer in Indianapolis and as far as Cincinnati. My first call was Roush, and my last call was Roush.  Believe me when i tell you, dont waste your time thinking you're last call is going to be anyone other than Roush. But do your diligence. Call compare, contrast and get the best price you can.   Im telling you, it will be from Roush! For me it was all about the best price.  What i came to find out was that it is infact also about the experience.  YOU WILL NOT HAVE A BETTER EXPERIENCE, OR GET A BETTER PRICE ANY WHERE ELSE! If you get the chance to work with Brent Cassady, lucky you!  Guys amazing and extremely passionate about what he does.  He will not, cannot, hands down refuses to be beaten and will make this venture enjoyable.  Im here to tell you as well, while anyone you may deal with over there is going to do the same for you.  Brents your guy!  His 30+years of experience has likely rubbed off on every salesperson on the floor, making Roush the well deserved final destination everyone of you who takes the time to read this will choose.  I rarely write reviews, im not a writer, i gain nothing from putting this out there.  Im just a guy who wanted a car for his family, and got so much more!  I hope this message helps you.  Good luck and go get your car at Roush!  Don't waste your time if the other guys wont put it on paper.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2taWlpHUnNkM3BVUjB0aU1XaE9ObEV0V1daM2FXYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkZZZGRsd3pUR0tiMWhONlEtWWZ3aWc%7C%7C?hl=en","owner_reply":{"text":"Tyler thank you for taking time to leave this incredible review of your experience here at Tom Roush and Brent. We sincerely appreciate you and we are pleased you enjoyed your experience here and we thank you for the recommendations. ","date":"2026-03-11"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xScExXcGFlakJaWlhWZmNEVkhOVGd0YTNGb05tYxAB","author":"Shelly Keefe","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJURk-YRKBwAvY_NnBDi2s4yHiYzjQdSj5blWSZYc5AdjqRTg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2026-02-15","text":"It's been a while since we have purchased a car and we went in figuring it was going to be a painful experience.  That couldn't be further from the truth. Rayshawn and Freddy were respectful and made the entire process from start to finish easy and transparent and it was a relief. We will be back when our next car needs replaced. And we'll recommend to anyone! Thanks for restoring faith in humanity!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xScExXcGFlakJaWlhWZmNEVkhOVGd0YTNGb05tYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOlRpLWpaejBZZXVfcDVHNTgta3FoNmc%7C%7C?hl=en","owner_reply":{"text":"Shelly Keefe thank you so much for the great review and your kind words for Rayshawn and Freddy.  We will be sure to pass this along to them as well. ","date":"2026-03-11"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURKaDZHd2lRRRAB","author":"Heidi Burkhalter","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJASsQNbj5dPvj4XYmvJTX365yo0Q_cDaoziPqPXUPbgcm1hw=s120-c-rp-mo-br100","rating":5,"date":"2026-02-15","text":"Best dealer service department I’ve ever worked with.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURKaDZHd2lRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDJh6GwiQE%7C%7C?hl=en","owner_reply":{"text":"Heidi, wow what a great review! Thank you. ","date":"2023-08-03"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2tkTFVYRnFPRGRxTXpCT2NrNVVjbmt0V1hOelFuYxAB","author":"Melanie","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVyfXZvW-C44dqNY64vxF2r2WvCcZ-rVdAXd6-Qzyodenl00j4P=s120-c-rp-mo-ba12-br100","rating":5,"date":"2026-02-14","text":"Had a positive experience buying my first Mazda from Tom Roush Mazda. Freddy was our sales guy and he made the process pretty seamless! I came in communicating a time constraint and they had me out in time to make it to my interview.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkTFVYRnFPRGRxTXpCT2NrNVVjbmt0V1hOelFuYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkdLUXFqODdqMzBOck5UcnktWXNzQnc%7C%7C?hl=en","owner_reply":{"text":"Melanie thank you for the great review! We will be sure to pass this along to our team including Freddy. ","date":"2026-03-16"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURJc3VHYkh3EAE","author":"Melinda Sommer","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL_Fxox6zdZBFSWJjKuT6FRSrjMWXt72Go9F5H7NHg0MeJ9tQ=s120-c-rp-mo-br100","rating":5,"date":"2026-02-13","text":"You are always friendly. You care about your customers. I have never been unhappy with anything you do.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURJc3VHYkh3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDIsuGbHw%7C%7C?hl=en","owner_reply":{"text":"Melinda thank you for the excellent review we really appreciate it and you!","date":"2023-07-01"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2tWS1NVMVpTemROYlVoa1UwSnRWRTlqZDNNdFVHYxAB","author":"Diane Jessop","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVsWReJxTZsX-QXQoSKVIMizBZo0AyBqFyBNK7WA1FfKmRktSkDRw=s120-c-rp-mo-br100","rating":4,"date":"2026-02-06","text":"Nice place to do business. Freddie went above and beyond for me!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWS1NVMVpTemROYlVoa1UwSnRWRTlqZDNNdFVHYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkVKSU1ZSzdNbUhkU0JtVE9jd3MtUGc%7C%7C?hl=en","owner_reply":{"text":"Diane thank you so much for the great review!","date":"2026-02-09"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2t0bFFtaFRVRFJwYTJKRU0zSm5NVTAxUTBKRU4xRRAB","author":"Mujtaba Khan","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJf3d0UGxo_IVIWo29kEio4izQvKogNIEWDVWnL-tXdo25lQA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2026-02-06","text":"Amazing sales team quick and efficient.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0bFFtaFRVRFJwYTJKRU0zSm5NVTAxUTBKRU4xRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOktlQmhTUDRpa2JEM3JnMU01Q0JEN1E%7C%7C?hl=en","owner_reply":{"text":"Mujtaba, thank you sir for the great review. ","date":"2026-02-09"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNjOV8ybll3EAE","author":"Ken Williams","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU_Fs64-jKhYlMAF4Zkjo_jXn_dU-qfxFXt653iXIgQpvJJ4w4=s120-c-rp-mo-br100","rating":5,"date":"2026-02-06","text":"Fillip Beyl was great and very helpful. The finance manager was your standard finance manager and I am sure he did exactly what you wanted and got me to buy the overprice protection plan and talked me out ot taking the 2.9% for 60 months from Mazda and into taking $2500 at 5.64% for 72 months from CapitalOne which will cost me over $1000 in extra interest. I am sure you will get your kickback from the bank. He played the standard monthly payment trick and I was too dumb to ask for the out the door price. The car was not a bad price, same as all the other dealers. Next time I will just go to a local dealer or try buying it off the internet.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNjOV8ybll3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICc9_2nYw%7C%7C?hl=en","owner_reply":{"text":"Ken, thank you so much for the excellent review. ","date":"2026-02-09"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT21kcVMyNHpTMnh3Tlc5V1RtWk1OM0Z0WkVSTVNGRRAB","author":"Lori DeGraff","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUNVhfyssjBO2Ipf8b8c2XXTjyJFwv2ZyHNLVJd6QEQCfYdycPY=s120-c-rp-mo-br100","rating":1,"date":"2026-02-05","text":"Stay away from the service department here!  My son took his car to this dealership multiple times (while under the new car warranty) asking them to look for a leak (he could see trails to his car and would put cardboard under his car to make sure leak was coming from his car.). Multiple visits with the same complaint.  My son then bought an extended warranty from them as he was so concerned about this leak that they “couldn’t find.”  Miraculously, today he had his first visit (routine oil change) following the expiration of the new car warranty.  Guess what?   They found the leak and charged him the deductible (he wouldn’t have had under new car warranty).   I spoke with the “service manager” )Matt) about the repeated visits for the leaks and also recorded today’s conversation.  The more times I listened to it, the more I felt compelled to make this public post.   BTW .. car only has 40,000 miles.  Do yourself a favor and stay away!       UPDATE: seems that Roush sold my son two extended warranties; one in 2023 with a $200 deductible (per Roush’s response here) and one in 2025 with $100 deductible (cost of $2,300).  So, this is how they do business?   Situation has now been escalated to Mazda Corporate. **Update, Roush finally agrees that they sold my son two extended warranties and they are now going to refund the second warranty.   Really odd; not sure how their system could allow two extended warranties to be sold to one VIN?   UPDATE 2/5/2026.   The OWNER of Tom Roush removed their response; glad I kept a screenshot of their response.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kcVMyNHpTMnh3Tlc5V1RtWk1OM0Z0WkVSTVNGRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmdqS24zS2xwNW9WTmZMN3FtZERMSFE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25jeVdUUmhSVWx0VHkxTGJ6Sm5ZakZmU0dJMU0wRRAB","author":"Cliff Hankins","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLXU-8B4tjcXUqWYrFYmKmmTEKdTC_Re-9o3X6RsAGGJcmZnQ=s120-c-rp-mo-br100","rating":5,"date":"2026-02-05","text":"Their service communication is awesome, from appointment reminders to the service itself. I can’t be more happy with this group.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25jeVdUUmhSVWx0VHkxTGJ6Sm5ZakZmU0dJMU0wRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOncyWTRhRUltTy1LbzJnYjFfSGI1M0E%7C%7C?hl=en","owner_reply":{"text":"Cliff, thank you for the excellent five star review","date":"2026-02-09"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25odk5sQm9MVGgyUkVNdFNuSTFWRXhmTXkxcmNIYxAB","author":"Dan Mitton","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKzCOPhXr2COkNw3FG3YjWMC_JmCTm3ombGOZq5MR5PajlDGg=s120-c-rp-mo-br100","rating":5,"date":"2026-02-04","text":"I was impressed with the courtesy and professionalism of the staff. They were very easy to deal with and honest.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25odk5sQm9MVGgyUkVNdFNuSTFWRXhmTXkxcmNIYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnhvNlBoLTh2REMtSnI1VExfMy1rcHc%7C%7C?hl=en","owner_reply":{"text":"Dan, thank you so much for the excellent review","date":"2026-02-09"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT21wVFdVUlRjV28wWjNSQmNXVmxSa3gzWW1wZlFWRRAB","author":"N S W Shelton Williams","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXFGEbhIxP1irQn_M9I6bo8RBaiSQp5S0Wjtp6nKkIqUGNmx28=s120-c-rp-mo-br100","rating":5,"date":"2026-01-31","text":"The team was prepared- knowledgeable- and prompt! A complete video of my tech’s inspection of my car was sent to me via email which I truly appreciated. It will be a great baseline for future visits. All that & they got me out of there about an hour earlier than anticipated!\nThank you Tom Roush Team!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wVFdVUlRjV28wWjNSQmNXVmxSa3gzWW1wZlFWRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmpTWURTcWo0Z3RBcWVlRkx3YmpfQVE%7C%7C?hl=en","owner_reply":{"text":"Shelton, thank you so much for the great review we really appreciate it ","date":"2026-02-09"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2pVdFQzUnFORk5sUVVwYVJVSlBaMXBuV1ZCQlVYYxAB","author":"Sharon C","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXv7REsbv3WgZAxeS4BnMl7gNd8VsaB9di0Xq6vbbqHSNU5hYbl=s120-c-rp-mo-br100","rating":5,"date":"2026-01-29","text":"I went to Roush Mazda for my daughter today. She had issue with her heat not working. Thank you for the quick convenient service. Scott B. & Crew excellent service✅","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pVdFQzUnFORk5sUVVwYVJVSlBaMXBuV1ZCQlVYYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjUtT3RqNFNlQUpaRUJPZ1pnWVBBUXc%7C%7C?hl=en","owner_reply":{"text":"Sharon, thank you so much for the great review. We appreciate it and you. ","date":"2026-02-09"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xORlowSTNRbkp1UVRsYWNWZHZiRTUzUlhWVmNYYxAB","author":"Brian","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKcx8JAO2ByTtn9wylfsZW2HHyiEWIh4dLVowkY02evgosm1w=s120-c-rp-mo-br100","rating":5,"date":"2026-01-26","text":"Garen was great to work with! Inquired online about a deal evening prior to the sale. The next day, dealt with Garen online and came up with good numbers in a few hours. Drove to Tom Roush to finish deal and after only an hour and a half of paperwork, drove off with our new CX-50! Easy! Highly recommend Garen and Tom Roush!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xORlowSTNRbkp1UVRsYWNWZHZiRTUzUlhWVmNYYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOlNFZ0I3QnJuQTlacVdvbE53RXVVcXc%7C%7C?hl=en","owner_reply":{"text":"Brian, thank you so much for the excellent review. ","date":"2026-02-09"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2kwME0wOVRNMGRuVkUxaWIxVnhNRlZYZVU5S1lVRRAB","author":"Bodach Smythe","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUcab-uauFZqHDT-XRupaq9-VUpNUettL4e8FdBt_6GADagB5A=s120-c-rp-mo-ba12-br100","rating":5,"date":"2026-01-25","text":"Twice, I have needed a vehicle in a pinch, and twice, these folks came through. Ask for Brent Cassady, he's my sales guy.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kwME0wOVRNMGRuVkUxaWIxVnhNRlZYZVU5S1lVRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOi00M09TM0dnVE1ib1VxMFVXeU9KYUE%7C%7C?hl=en","owner_reply":{"text":"Bodach, thank you for the great review, we really appreciate it. ","date":"2026-03-26"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT21sd1gwMTJiblY2UTBkb2RsOWlOMjlCTkhkb1JHYxAB","author":"Greg Bellman","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJvOKmxJ3yBSUKK5uAkIlioVMBqTmLWvvh5Q0RnqtbEb9UmVQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2026-01-25","text":"Brent and everyone was just great","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21sd1gwMTJiblY2UTBkb2RsOWlOMjlCTkhkb1JHYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmlwX012bnV6Q0dodl9iN29BNHdoRGc%7C%7C?hl=en","owner_reply":{"text":"Greg, thank you for the excellent review. ","date":"2026-03-26"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2s5NllqbEtYek5ET1cxdVpWTTJiMlIyTVc1V1dtYxAB","author":"MXBADBOY","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLVEPKLJV6nCxXjK-kixGU_fJ2EDmAURjFXvx9F7dIRlnDxTg=s120-c-rp-mo-br100","rating":1,"date":"2026-01-23","text":"My wife's 2022 Mazda CX-5 oil light came on. I called the service department and was told I would have to pay a diagnostic fee even though it still is under the power train warranty. When I disagreed that I should pay a diagnostic fee the service person started being belligerent, loud and then hung up on me. After searching the internet this is a known problem and Mazda even lost a class action suit for this very problem (excessive oil issue).    He accused us of not changing the oil on time or putting enough in. This is the last Mazda we will ever own.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5NllqbEtYek5ET1cxdVpWTTJiMlIyTVc1V1dtYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOk96YjlKXzNDOW1uZVM2b2R2MW5WWmc%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2pkUlRIbERhRGN0TjNWVVZXRkJaRVE1TlUwek1FRRAB","author":"Joan Jarvis","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLUqDS4pzcgBd4EbZJ8qaJZeMLmX0uP5pcvOqAk6mPl-KBToA=s120-c-rp-mo-br100","rating":5,"date":"2026-01-22","text":"We purchased our Mazda after working with Brent.  He was very thorough and professional.  All in all it was a very pleasant experience. Thanks so much Brent!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkUlRIbERhRGN0TjNWVVZXRkJaRVE1TlUwek1FRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjdRTHlDaDctN3VUVWFBZEQ5NU0zMEE%7C%7C?hl=en","owner_reply":{"text":"Joan, than you for the great review we will be sure to pass this along to Brent as well. Thanks again. ","date":"2026-02-17"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2kxa1pIRmhjVXMzYUhGelkwSmhUWFI0TmpCR1VXYxAB","author":"Kim Eldred","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKzmlK5C8iTHt3jhZPNTJN7HSDX_k8wLKK9ROurK_0hYggpgg=s120-c-rp-mo-br100","rating":5,"date":"2026-01-22","text":"I appreciate the thorough videos so that we can make an informed decision what we’re fixing.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxa1pIRmhjVXMzYUhGelkwSmhUWFI0TmpCR1VXYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOi1kZHFhcUs3aHFzY0JhTXR4NjBGUWc%7C%7C?hl=en","owner_reply":{"text":"Kimi thank you so much we appreciate your feedback and the 5 stars!","date":"2026-02-17"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25JMk5rWkVRbTEyWWkxQ0xXVXlXbXhuZEhoWVJsRRAB","author":"Bruce Cook","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI0qw2AeER2ysWgVuWJLGhCyXcIbanYD_Xi9jD5_fdcT-uzpw=s120-c-rp-mo-br100","rating":5,"date":"2026-01-22","text":"pleasant experience all around","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25JMk5rWkVRbTEyWWkxQ0xXVXlXbXhuZEhoWVJsRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnI2NkZEQm12Yi1CLWUyWmxndHhYRlE%7C%7C?hl=en","owner_reply":{"text":"Bruce, thank you so much!","date":"2026-02-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnTUR3d18zcTJnRRAB","author":"Katie Gruber","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKRl_56mBhYwrgYXuPa6u4isoVVDdBL9zaQitNpdeHhNH-7JA=s120-c-rp-mo-br100","rating":5,"date":"2026-01-21","text":"Fantastic customer service!! I highly recommend 😊","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUR3d18zcTJnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMDww_3q2gE%7C%7C?hl=en","owner_reply":{"text":"Thank you for the great review Katie!","date":"2025-04-01"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25abGJYTlJNVE5SU0Zob2RXaFhTalZLWkZvMGIyYxAB","author":"Ace Bass","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWCQ0YVDwWr7mIcpYW85uVagABzbFbG9AaR8suNzhnbBD44q-4=s120-c-rp-mo-ba12-br100","rating":5,"date":"2026-01-20","text":"This location has been phenomenal with support and service! They have great detailed breakdowns of issues and recommendations.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25abGJYTlJNVE5SU0Zob2RXaFhTalZLWkZvMGIyYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnZlbXNRMTNRSFhodWhXSjVKZFo0b2c%7C%7C?hl=en","owner_reply":{"text":"Ace, thank you for the excellent review. We really appreciate it and you. ","date":"2026-03-26"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNScExyajN3RRAB","author":"Greg Galasso","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIgVRkhETpaYMNguIWGITtimwIqnc8vzivgcaGpurX8gMU2xw=s120-c-rp-mo-br100","rating":5,"date":"2026-01-18","text":"Jon my service advisor went above and beyond expectations.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNScExyajN3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICRpLrj3wE%7C%7C?hl=en","owner_reply":{"text":"Greg, thank you for taking time to rate your recent service experience here at Tom Roush Mazda. We appreciate the five star review and you! We will be sure to pass this along to Jon. ","date":"2023-03-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURSN0xLY2x3RRAB","author":"Mark Murray","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUyhaKqTYrLiIPYt1Gn01galHEC7fyrNwaaesGytfwQ6ungEnA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2026-01-16","text":"No problems. Staff was courteous and helpful. Wait time was reasonable.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURSN0xLY2x3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDR7LKclwE%7C%7C?hl=en","owner_reply":{"text":"Mark, thank you for being a customer here at Tom Roush and for taking time to leave us the great review. We appreciate it. ","date":"2023-04-21"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURIb1pPSzFnRRAB","author":"James Dillsworth","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKscEm1F3qBmx6FM1Rphx8sLTc6x9ABIW_3bPXJnWTe0SfGvw=s120-c-rp-mo-br100","rating":5,"date":"2026-01-15","text":"Absolutely love this dealership. Ever since buying my first Mazda from Garren Gibbs, to having my first service today from them. It’s always a wonderful and friendly environment and if I buy another car it’ll definitely be from Tom Roush Mazda.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURIb1pPSzFnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDHoZOK1gE%7C%7C?hl=en","owner_reply":{"text":"James, thank you so much we really appreciate it. ","date":"2024-10-19"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNSanVxLTFnRRAB","author":"Darcy Trombley","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKB4_ctIhn3A6Tv6ejRnRUQpEP1kA1xQ0RpIaVBBJBfwVYq_w=s120-c-rp-mo-br100","rating":5,"date":"2026-01-14","text":"Everyone was very professional And courteous. The work was done in a timely fashion, and the video and explanations were very thorough.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNSanVxLTFnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICRjuq-1gE%7C%7C?hl=en","owner_reply":{"text":"Darcy, thank you for the excellent five star review! We appreciate you and thank  you for choosing Tom Roush. ","date":"2023-04-10"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURDOTVuS2l3RRAB","author":"Stacy Dedrick","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIJqnKXxp7zNSg_e58hnjyRGB9xqgD_BG8xv0vqGKbyHsEmgg=s120-c-rp-mo-br100","rating":5,"date":"2026-01-14","text":"Always friendly, respectful and I get great service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDOTVuS2l3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDC95nKiwE%7C%7C?hl=en","owner_reply":{"text":"Stacy thank you for the five star review! We appreciate it.","date":"2020-10-27"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2tSV1EwZHFMVTFFZG1aeVdXVnJhVVZyUlRkUWMyYxAB","author":"Jill Boswell","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVGF3QY1wBi2F7asv1Sj4W1aic3NeO34jtuXXEsO1v0euy6JzDq=s120-c-rp-mo-ba12-br100","rating":1,"date":"2026-01-13","text":"Needed a newer car in a hurry in July 2025. Freddy D helped me but now looking back, only having the car for 6 months, there are transmission issues and a bad battery. This was my first experience with this dealership and I feel like I got burned. Will not buy another from them.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tSV1EwZHFMVTFFZG1aeVdXVnJhVVZyUlRkUWMyYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkRWQ0dqLU1EdmZyWWVraUVrRTdQc2c%7C%7C?hl=en","owner_reply":{"text":"Jill we always appreciate feedback and we are sorry you have had issues with your preowned vehicle. Every vehicle we offer here at Tom Roush has had a complete and thorough inspection by well qualified service techs but unfortunately preowned vehicles can develop issues so we offer and recommend extended warranty coverages to help protect your investment. We truly value you and all of our customers and as a family owned dealership we understand the frustration you have with your vehicle needing repairs. Please feel free to contact Freddy or Scott to discuss these concerns further.\n\nThanks again ","date":"2026-03-11"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT21KeVJIRk9RMGh0UlRSdVpscGFUV2hLVVdoYUxXYxAB","author":"dgmunson","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKt-66ws-P7wcZHZyxy9d_70fXiXFikHvPNfHnxKZhYC7wQVA=s120-c-rp-mo-br100","rating":5,"date":"2026-01-12","text":"Dealer very easy to work with","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21KeVJIRk9RMGh0UlRSdVpscGFUV2hLVVdoYUxXYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmJyRHFOQ0htRTRuZlpaTWhKUWhaLWc%7C%7C?hl=en","owner_reply":{"text":"dgmunson thank you so much for excellent review!","date":"2026-03-11"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnTUNBMjRQd2NREAE","author":"krak615 krak615","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJIRk2uzN8ief-mULwx19cPwzDsZX6QK6pDySk322O1IJMJkw=s120-c-rp-mo-br100","rating":5,"date":"2026-01-12","text":"Nathan service rep was very polite explained things throughly.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNBMjRQd2NREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMCA24PwcQ%7C%7C?hl=en","owner_reply":{"text":"krak615 thank you so much we appreciate the great review and you. ","date":"2025-04-07"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT201TE4zbEZhV0ZRYmpaemRXcE9SVzV4TVd0V1oyYxAB","author":"Mark Redmond","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJK2NVi2VovtOcTDEUf4wQeXEhpC0bcwYmApHiAcmaDkHCONw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2026-01-08","text":"Ryan and Fillip are excellent professional account reps. Scott the Sales Manager..was very professional and personal.\nThis was the second car my family has purchased from Roush in 6 months.\nI have purchased 50 motorcycles and probably 30 cars in my life..so I know excellent when I see it.\nDo yourself a favor and go see these folks.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201TE4zbEZhV0ZRYmpaemRXcE9SVzV4TVd0V1oyYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOm5LN3lFaWFQbjZzdWpORW5xMWtWZ2c%7C%7C?hl=en","owner_reply":{"text":"Mark thank you so much for this great review. What a beautiful Vette you have now, we appreciate the business and you. We will pass this along to our team as well. Thank you ","date":"2026-01-12"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25kWmRrZDNSbGczVm5wdFpTMDNYME0yTjFSa1JGRRAB","author":"Cindy Sheeks","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIocTLMYMZ8ASUOt6j_i_qVuewELsOLDDwP2QXYE8Cg5D7Oqw=s120-c-rp-mo-br100","rating":5,"date":"2026-01-08","text":"Great experience. Fast and efficient. Just a note that you can't drop off after hours. We went around 9:30 PM to drop the car off the night before, but the gate was locked and there was no access to the dealership.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25kWmRrZDNSbGczVm5wdFpTMDNYME0yTjFSa1JGRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOndZdkd3Rlg3VnptZS03X0M2N1RkRFE%7C%7C?hl=en","owner_reply":{"text":"Cindy thank you for the feedback and for the great review!","date":"2026-01-12"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2pReFZteG1WbVZXUWtkd1FYcHJNbmhxWDIxcFNYYxAB","author":"David Nickel","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWPZJ-c3Ug60mhfkg1cYJmZFj1nIFI3gKj9M3qh4nH5sUUxZEhp9g=s120-c-rp-mo-ba12-br100","rating":5,"date":"2026-01-06","text":"Clay Gasway went above and beyond to ensure my experience, from beginning to end, was a positive one. Thanks again Clay!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pReFZteG1WbVZXUWtkd1FYcHJNbmhxWDIxcFNYYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjQxVmxmVmVWQkdwQXprMnhqX21pSXc%7C%7C?hl=en","owner_reply":{"text":"David, thank you so much for taking to time to leave us the great review we really appreciate it and you. ","date":"2026-01-12"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25reVpVbEtVMDVrUWpreFpuUlVNa2x0TWtGbFZtYxAB","author":"Kirollos Barsoum","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJo8Ki_5r-oKNv9Adpk6Gb8650k7cVGfbDCss-N8_ktVRwV9A=s120-c-rp-mo-br100","rating":5,"date":"2026-01-05","text":"Mike Spear was GREAT to work with. Very measured, knowledgeable, kind, and honest in his approach. Very much enjoyed the experience and would recommend him to anyone looking to buy a new or used car from Tom Roush.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25reVpVbEtVMDVrUWpreFpuUlVNa2x0TWtGbFZtYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnkyZUlKU05kQjkxZnRUMkltMkFlVmc%7C%7C?hl=en","owner_reply":{"text":"Kirollos, thank you so much for the great review, we will be sure to pass this along to Mike as well. Thanks again. ","date":"2026-01-12"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25ab05YcEhlRUZoV2xsdVdEQXdTR3RRUm5wT05uYxAB","author":"Julie M","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocInt0aklJA5eS19zKPaejZAeynwe-lAtDgj0M2NbYajphMpSA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2026-01-03","text":"Purchased a CX-5 on 12/31/25.   I was able to schedule an appointment online which was nice.  Met with sales person Freddy D and he was excellent.  Everyone at the dealership was helpful and I would highly recommend!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ab05YcEhlRUZoV2xsdVdEQXdTR3RRUm5wT05uYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnZoNXpHeEFhWlluWDAwSGtQRnpONnc%7C%7C?hl=en","owner_reply":{"text":"Julie we really appreciate the great review and we are pleased you had a great experience here with Freddy and our sales team. Enjoy your new car!","date":"2026-01-12"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2psM1JDMXNPVWw2YXpFNGRVbGpTa3AxZG5oamEzYxAB","author":"OSCAR CARVAJAL","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIYSiPI_y-yRA7cmlUClZmtVP2uly7ma3s8rixAFyuU_DUsww=s120-c-rp-mo-br100","rating":5,"date":"2025-12-31","text":"Always I have the best service in Tom Roush Mazda. Thanks a lot!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psM1JDMXNPVWw2YXpFNGRVbGpTa3AxZG5oamEzYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjl3RC1sOUl6azE4dUljSkp1dnhja3c%7C%7C?hl=en","owner_reply":{"text":"Oscar thank you sir for the great review ","date":"2025-09-22"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xOV01YbEVTV2hwTkRKMGRrdGFZMGxZYVV4cWFrRRAB","author":"Noah Scofield","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ7iwDJMo_o0PbDfgZARiRVcJFQ9dFO2oEoOWHAv_WN0-osOw=s120-c-rp-mo-br100","rating":5,"date":"2025-12-30","text":"Inquired about a new vehicle. Jordan was very helpful and kind during the entire process. We ultimately did not end up purchasing the car due to a better deal elsewhere, but this dealership was transparent the entire way through.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOV01YbEVTV2hwTkRKMGRrdGFZMGxZYVV4cWFrRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOlNWMXlESWhpNDJ0dktaY0lYaUxqakE%7C%7C?hl=en","owner_reply":{"text":"Noah, we really appreciate the great review and hopefully we can earn you business down the road. Thanks again","date":"2026-01-12"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xkVmNteHNVR1F5VVVSTE1rbDZORzVaVVhSbVJuYxAB","author":"Ishaan Prasad","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWZgpwLX6NW-MlL7nzQhZD1stAFMXy9iLmk1V6eWV3B5sFNa3ow=s120-c-rp-mo-br100","rating":4,"date":"2025-12-28","text":"Pretty good service just a little pricey but what else can you expect from a dealer. Good staff and didn't have to wait long for my oil change/tire rotation.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkVmNteHNVR1F5VVVSTE1rbDZORzVaVVhSbVJuYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOldVcmxsUGQyUURLMkl6NG5ZUXRmRnc%7C%7C?hl=en","owner_reply":{"text":"Ishaan, thank you so much for the feedback and the great review. We appreciate it.","date":"2026-01-12"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2tWR1NYaHlhMFJZTW5aTGNUQnlTMjVMYlRnemRuYxAB","author":"Dream X","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjX0L5yuGpG2PDQEjyFo10S83aiFFRvqdM5cmf0oVlMQNqEjJPcX=s120-c-rp-mo-br100","rating":5,"date":"2025-12-28","text":"Staffs are very professional and nice","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWR1NYaHlhMFJZTW5aTGNUQnlTMjVMYlRnemRuYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkVGSXhya0RYMnZLcTByS25LbTgzdnc%7C%7C?hl=en","owner_reply":{"text":"Dream, thank you so much for the great review. ","date":"2026-01-12"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNvdC1ESUNREAE","author":"Margaret Baranowski","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXZwDUS88-8jkp-J8NfYfaNtyFzPOvz-rqIqxCW71FIBt8vWizmQQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-12-27","text":"Smooth customer service experience.  Highly recommend","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNvdC1ESUNREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICot-DICQ%7C%7C?hl=en","owner_reply":{"text":"Margaret thanks for leaving us this great five star review! We appreciate you!","date":"2021-08-28"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNOcTlTYkZ3EAE","author":"Doug Ingersoll","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVqyuC2_aKWmgNXwxG6YIvbJZdOu8LbBJJcJ9qteCWV12kjsAI=s120-c-rp-mo-br100","rating":5,"date":"2025-12-26","text":"As usual, impeccable, efficient, and friendly service. I could not think of taking our cars anywhere else!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNOcTlTYkZ3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICNq9SbFw%7C%7C?hl=en","owner_reply":{"text":"Doug Ingersoll, thank you for the five star review! We appreciate it and you. ","date":"2024-01-23"},"verified":true},{"id":"ChdDSUhNMG9nS0VJTFQyYWVMdHRTVjBnRRAB","author":"Mark Levin","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJF_PjpQZ5xBFY-O6qh8U2x4uY33t1OLyz8-kQXzNau5CjhZA=s120-c-rp-mo-br100","rating":5,"date":"2025-12-20","text":"Periodic oil change and tire rotation were performed while I waited. It took about one hour. The technician sent a video of the brakes and tire measurement, which indicated no problems. I appreciated this. Checkout went smoothly. When I am ready to replace my 2020 Mazda CX5, this is the first dealer I will visit.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJTFQyYWVMdHRTVjBnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEILT2aeLttSV0gE%7C%7C?hl=en","owner_reply":{"text":"Mark, thank you for the excellent review and for allowing us to service your vehicle we really appreciate it and you. ","date":"2025-06-17"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2tWRkxVVjVSbUozYTFvNWFHdHFTa3RUWjJwalVtYxAB","author":"Michael Dickerson","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKkjQp6ERkndb4ZmKXsG0M66NyD4FUxyOOC3k5AbCGnkwFKqA=s120-c-rp-mo-br100","rating":5,"date":"2025-12-18","text":"Professional & courteous as always.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWRkxVVjVSbUozYTFvNWFHdHFTa3RUWjJwalVtYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkVFLUV5RmJ3a1o5aGtqSktTZ2pjUmc%7C%7C?hl=en","owner_reply":{"text":"Michael, thank you!","date":"2026-01-12"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2poaGVtOUxTV2cxZVVGZk5URnBUa0ZDY0VSRU5uYxAB","author":"Nicolette Terrell Beasley","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUmaKfuULs8G4-fkA84Psn9HAPl-5QVPjHIORNWQiDkb50hBRnG=s120-c-rp-mo-br100","rating":5,"date":"2025-12-18","text":"They were awesome","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2poaGVtOUxTV2cxZVVGZk5URnBUa0ZDY0VSRU5uYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjhhem9LSWg1eUFfNTFpTkFCcERENnc%7C%7C?hl=en","owner_reply":{"text":"Thank you so much for the great review Nicolette we really appreciate it an you. ","date":"2026-01-12"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25Zd1V6VjBabGR4VHpGblZGaHRkMGRNZFRVemEwRRAB","author":"Christine Pickell","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKn8Ya8CvYk26OO6oFacq6l-KnO457ogIAWj0Iz10VKr83mjQ=s120-c-rp-mo-br100","rating":5,"date":"2025-12-13","text":"Super easy to schedule an appointment online. Service was completed as promised.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Zd1V6VjBabGR4VHpGblZGaHRkMGRNZFRVemEwRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnYwUzV0ZldxTzFnVFhtd0dMdTUza0E%7C%7C?hl=en","owner_reply":{"text":"Christine, thank you so much ","date":"2025-12-18"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2pGQ2VTMTVRVFpGY21kTGNVSlRTVlJhWlUwd2JHYxAB","author":"Rebecca Maas","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJhMz0aAAG4aUmhlX1PJBo29q54wqPl7f8Neu12KbtNSAPZMw=s120-c-rp-mo-br100","rating":5,"date":"2025-12-12","text":"Everyone is always friendly and helpful and i love the video of each inspection!  Thanks","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pGQ2VTMTVRVFpGY21kTGNVSlRTVlJhWlUwd2JHYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjFCeS15QTZFcmdLcUJTSVRaZU0wbGc%7C%7C?hl=en","owner_reply":{"text":"Rebecca, thank you for the great review! We appreciate it and you. ","date":"2025-12-18"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2tGSlNucHpabXhQYUhjNFJHaGhOVUZZTFZveGRrRRAB","author":"Shona Bedwell","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKL-icvLSlhiYCXGKBLfNUC0C1xrocEtgrWQddEkSraMCb3Vw=s120-c-rp-mo-br100","rating":5,"date":"2025-12-12","text":"Jon in Service is so awesome to work with each and every time!  Very thorough and friendly.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGSlNucHpabXhQYUhjNFJHaGhOVUZZTFZveGRrRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkFJSnpzZmxPaHc4RGhhNUFYLVoxdkE%7C%7C?hl=en","owner_reply":{"text":"Shona, thank you we will pass this along to Jon. ","date":"2025-08-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURMOXAyeDdnRRAB","author":"Michael P. Smith","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV8O9TPitTBIqyUU1YlyW8kIz_rnIbEPTBEF4V-DRytlIIYIUk=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-12-12","text":"Great buying experience and after the sale service","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURMOXAyeDdnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDL9p2x7gE%7C%7C?hl=en","owner_reply":{"text":"Michael, thank you for the excellent review we sincerely appreciate it and you. ","date":"2024-07-13"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT21kVGRFeGZaVkJJTTFGR2VURkRNRm95VG5CSloxRRAB","author":"Robert Emerick","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLJftGC-ptGSebDXsJRodwod--vUGm6cJKgNy2Ms99ZS7nnKA=s120-c-rp-mo-br100","rating":5,"date":"2025-12-11","text":"Quick, friendly and professional service as always!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kVGRFeGZaVkJJTTFGR2VURkRNRm95VG5CSloxRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmdTdExfZVBIM1FGeTFDMFoyTnBJZ1E%7C%7C?hl=en","owner_reply":{"text":"Robert, Thanks so much for the awesome review! ","date":"2025-07-24"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2psYVRXVXdYMjFJVVhneldYaG1NV1pITWw4M2NWRRAB","author":"Cristian Ortiz","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIul_Pm7Jn-H1XttSvYVlSK1EJkv6yvNgtvFBHots4Ah60AHQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-12-05","text":"Excellent service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psYVRXVXdYMjFJVVhneldYaG1NV1pITWw4M2NWRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjlaTWUwX21IUXgzWXhmMWZHMl83cVE%7C%7C?hl=en","owner_reply":{"text":"Cristian, thank you so much for the great review we really appreciate it and you. ","date":"2025-12-10"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT20xbFFtb3RUV1pZZFZoNk5WVnNhbVJtUTFSSlFYYxAB","author":"Sarah Jerrell","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJNSKUc5Y0ocqgiBXNZ396M2t0-rhfk3J5ubGgLrK0mx2lLFQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-12-02","text":"Busy this time of year, but I was able to get my car in the same day I called for an urgent brake issue with the reassurance of a complimentary loaner if they needed to keep the car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT20xbFFtb3RUV1pZZFZoNk5WVnNhbVJtUTFSSlFYYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOm1lQmotTWZYdVh6NVVsamRmQ1RJQXc%7C%7C?hl=en","owner_reply":{"text":"Sarah, thank you so much for the great review we appreciate it. ","date":"2025-12-10"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNGNF9tQVdREAE","author":"William Kwan","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocITc2MAl1EkDF4_cUZVi_P8YE7OZ6fUId5eVdYHJAxB2ENBGg=s120-c-rp-mo-br100","rating":5,"date":"2025-11-30","text":"been going to Tom Roush for purchase and services for many years!!!  Always excellent support to my questions and timely response.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNGNF9tQVdREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICF4_mAWQ%7C%7C?hl=en","owner_reply":{"text":"William  we really appreciate you being a customer all these years and for taking time to leave this great review. Thank you. ","date":"2023-11-27"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2tFM1ZISllNWEpaU1docE5EUlNZbGxZTlRKNmVsRRAB","author":"Aaron Senzell","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLjufMLQ-AEeelNM_1MuDJ1cvmX6VKhYekBBC7oh-qbZXXx-g=s120-c-rp-mo-br100","rating":5,"date":"2025-11-29","text":"Excellent customer service from the service team- Scott, the manager, in particular.\nWe did not buy our Mazda at this dealership but the dealership we bought our CX5 from told us we had to take it to a Mazda dealership. Tom Rousch had to keep it longer than expected so to make it convenient for us they gave us a loaner car until they could resolve the problem. Great customer service and there’s a reason why this dealership has 4.8 star reviews!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tFM1ZISllNWEpaU1docE5EUlNZbGxZTlRKNmVsRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkE3VHJYMXJZSWhpNDRSYllYNTJ6elE%7C%7C?hl=en","owner_reply":{"text":"Aaron, thank you so much for the great review we appreciate it and will pass this along to Scott as well. Thanks again for choosing Tom Roush. ","date":"2025-12-10"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25sb1YzVTJiRGwwTkhVM2RsODJZemx0WkVGVk5HYxAB","author":"Abbey Levenshus","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLTsXBj4hnLeGXV5jLUpSB8EvkKHpKyYytemQUPZ9bkGbwV-w=s120-c-rp-mo-br100","rating":5,"date":"2025-11-28","text":"After a 10-month search, I was grateful to find Tom Roush Mazda and sales consultant Mike Spear. From the first interaction until we drove the car off the lot, Mike handled everything with professionalism and care. It was refreshing to interact with a dealership and salesman who still go the extra mile for customers. Mike made the purchase easy, and every individual we interacted with from management to finance did too. After spending hours online and on car lots and in test drives since last February, we have found our dealership and will be back when we are ready to add another vehicle to the family fleet.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25sb1YzVTJiRGwwTkhVM2RsODJZemx0WkVGVk5HYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnloV3U2bDl0NHU3dl82YzltZEFVNGc%7C%7C?hl=en","owner_reply":{"text":"Abbey,  Thank you so much for the great review and for allowing us to be of service to you here. I will pass this long to Mike and the Mazda Sales manager as well. We really appreciate you. ","date":"2025-12-10"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURBNWMyZEJBEAE","author":"Cara Taylor","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVCCZ2a3TivE1LB4qxUPP3riAT00mNbvcW35Ch-1zZLQUIo7P0Wcw=s120-c-rp-mo-br100","rating":5,"date":"2025-11-26","text":"Always 5 stars! They make it easy.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBNWMyZEJBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA5c2dBA%7C%7C?hl=en","owner_reply":{"text":"Cara, thank you so much we really appreciate the great review and you. ","date":"2025-11-28"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xsdlUzUlRZVEZMVXpCdE1YZENNME55TTBOMlpFRRAB","author":"Kristopher Abdnour","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ-AoXE766d9bNEHordIKFmcBDHr9DTqIPy95UfW4V9h1Hfmg=s120-c-rp-mo-br100","rating":5,"date":"2025-11-24","text":"Scott and Jon always do a great job taking care of my Mazda!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xsdlUzUlRZVEZMVXpCdE1YZENNME55TTBOMlpFRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOllvU3RTYTFLUzBtMXdCM0NyM0N2ZEE%7C%7C?hl=en","owner_reply":{"text":"Kristopher, thank you! We will pass this along to Jon and Scott as well!","date":"2025-11-28"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2kxcmJrZDVSVzVtYlVSaVgzbHlRa1ZyWldSWFJtYxAB","author":"Chris Ebling","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUehz-nN5OMuW6SqQtdYXQrMNz6o7WNrGXKen73y5JpyWJsO0oX=s120-c-rp-mo-br100","rating":5,"date":"2025-11-23","text":"Communication, rates and overall level of service is top notch.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxcmJrZDVSVzVtYlVSaVgzbHlRa1ZyWldSWFJtYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOi1rbkd5RW5mbURiX3lyQkVrZWRXRmc%7C%7C?hl=en","owner_reply":{"text":"Chris, thank you for the awesome review we really appreciate it. ","date":"2025-11-28"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNzdGF1Z1h3EAE","author":"David Banks","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIcDjWDjecbYesIx_zkmE5J_yE7eHsBJRd4aECqOWjOSrzB9A=s120-c-rp-mo-br100","rating":5,"date":"2025-11-22","text":"I own two Mazdas(CX-5, 6) purchased at Tom Roush Mazda. The service department is top notch. Scott and Jon are very professional service managers and pleasant to deal with. I heartedly recommend the Roush dealership.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNzdGF1Z1h3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICstaugXw%7C%7C?hl=en","owner_reply":{"text":"David thank you for choosing Tom Roush Mazda and for the great review!","date":"2020-02-15"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT21obE9GOXpia0pzUWxKcmFETjRlRUZYVVd0d2MzYxAB","author":"Richard Klabunde","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXAIdNFEbBr0jqqalNgSoZlAXrHasbqYhMrq2HBJKCs1m1ZSPrh4g=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-11-20","text":"The oil and filter change plus inspection was done very quickly and I was charged at very fair price.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21obE9GOXpia0pzUWxKcmFETjRlRUZYVVd0d2MzYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmhlOF9zbkJsQlJraDN4eEFXUWtwc3c%7C%7C?hl=en","owner_reply":{"text":"Richard, thank you so much for taking the time to leave us the excellent 5 star review, we appreciate you,","date":"2025-11-21"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25OM1JuVjFVSFk1WjBKMk56RnNNbTFxYWtKZlMyYxAB","author":"Jeff Reider","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKF7LCuxAcLFOXXV2UPLMBtbskPHEVLNnUlr3Rb66tnda1A8A=s120-c-rp-mo-br100","rating":5,"date":"2025-11-18","text":"I recently purchased a Mazda from Tom Roush Mazda in Westfield, Indiana for my business.  The experience was excellent from start to finish. My salesperson, Marvin, was friendly, professional, and patient throughout the entire process.\n\nI highly recommend Tom Roush Mazda to anyone in the area looking for a quality vehicle and a dealership that truly cares about its customers.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25OM1JuVjFVSFk1WjBKMk56RnNNbTFxYWtKZlMyYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnN3RnV1UHY5Z0J2NzFsMm1qakJfS2c%7C%7C?hl=en","owner_reply":{"text":"Jeff, thank you for your kind words and we are pleased you enjoyed your experience here. Thanks again for choosing Tom Roush. ","date":"2025-11-21"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT21GaFdVdFRTMlprUTJWNlVYbFpWbkY0VUdGTVJIYxAB","author":"Kyle Huffman","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK2xhypTC5ekmJzVSibUygqPOah9kWIheBIkdI9NonXfxjfQA=s120-c-rp-mo-br100","rating":5,"date":"2025-11-16","text":"Easy to scehdule. Professional friendly service personnel. Explained everything clearly. Nice area for working while you wait.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GaFdVdFRTMlprUTJWNlVYbFpWbkY0VUdGTVJIYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmFhWUtTS2ZkQ2V6UXlZVnF4UGFMRHc%7C%7C?hl=en","owner_reply":{"text":"Kyle, thank you! We appreciate it and you. ","date":"2025-11-21"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUMxLVo2aExBEAE","author":"Denise Brown","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJKOMkqpjNcJ69eVYo9ulggdsxi1tam7lo4DUnWX2PjYN7C=s120-c-rp-mo-br100","rating":5,"date":"2025-11-13","text":"Fast efficient and friendly service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMxLVo2aExBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC1-Z6hLA%7C%7C?hl=en","owner_reply":{"text":"Denise thank you for the great five star review!","date":"2024-01-09"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xOMWNVbDFRblJqUWxjNFdUUkVSMmRZZDJWSE1rRRAB","author":"Chelsy Waitman","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVlQ8CFOg_k_OKLEs8YkstEgfUL6vNBwn8EAnkuzIg8iHDp4ctg=s120-c-rp-mo-br100","rating":5,"date":"2025-11-10","text":"They were professional and fast. They even made me a video of my car and what the tech was seeing. Will definitely be back!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOMWNVbDFRblJqUWxjNFdUUkVSMmRZZDJWSE1rRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOlN1cUl1QnRjQlc4WTRER2dYd2VHMkE%7C%7C?hl=en","owner_reply":{"text":"Chelsy, thank you! We appreciate it and the five stars!","date":"2025-11-14"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2tGdU1sWkpiRzVIVmpkcmRUbFFOREV6V21veGIzYxAB","author":"Sonja Hartz","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKqQ9F8qOH1FhzRw_BjXyQSZc32fp64-QkNfTCf7zvmFcjZkw=s120-c-rp-mo-br100","rating":1,"date":"2025-11-09","text":"Hi, I recently bought my first car here! Supposed to be exciting for me right? Wrong.  I bought the car off their used lot, it is a 2019 BMW 540ix with 61k miles on it, said all services were good, well taken care off. Me and my boyfriend hate auto start/stop so we started turning that off when driving and immediately noticed it idled a little rough, but could just be engine mounts going bad. I, not even after a month of having it, had a misfire code for cylinder 5. I changed the spark plugs and swapped coils around thinking nothing of it, code pops up again a week and a half later, cylinder 5 misfires again. My boyfriend decided to do a compression test to the cylinders and cylinder 5 wasn’t holding compression. I immediately try and contact the dealer and get voicemail every day for two weeks. I have damaged/burnt valves, something I could not have POSSIBLY CAUSED in the one month driving this car, let alone the first week when I noticed. The dealer finally called me back to tell me they were going to do nothing for me. I am now stuck with a $5,300 bill as a 23y/o who saved up all year working full time overnights in a hospital and weekends waitressing, while being a college student in nursing. Needless to say this has been the worst experience of my life and I have cried consistently for the past month due to stress of not having a vehicle and stress over how much this is going to cost and how I can work, things I should worry about for not even having this car for two months. DO NOT EVER GO HERE. I hope that all the people here who refused to answer my calls (and no I was not rude, I was just very hopeful that they would potentially help me out) or help me in any way, get their karma.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGdU1sWkpiRzVIVmpkcmRUbFFOREV6V21veGIzYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkFuMlZJbG5HVjdrdTlQNDEzWmoxb3c%7C%7C?hl=en","owner_reply":{"text":"Sonja, thank you for your feedback. I see you purchased this car back in August and our GM has reached out to you to address your concerns. The vehicle you purchased was inspected like all cars we offer for sale and did not have any of these issues at the time of purchase. We would not have offered the vehicle for sale if these things were present. I spoke with our GM to gather some additional information and he explained that you were offered an extended warranty on the vehicle because at the time of purchase it was out of manufacturer warranty and you declined that and bought the car as is. While we understand your frustrations, you were made aware that the car was out of warranty and again declined to purchase additional warranty coverage. Unfortunately, used cars will have things to wrong and  and manufacturers know this as well and that is why the warranty periods are not unlimited. My GM stated he offered to trade you out of the vehicle and you told him you would call him back if that was an option and to date you have not called him back. We have been in business for over 53 years and have a 4.8 google rating and are a well respected family owned dealership. We cannot predict when something will go wrong on a used vehicle out of warranty and that is why we encouraged and offered you the extended warranty to protect your investment. If you want to discuss further please contact our Used car manager Scott or our GM AJ. ","date":"2025-11-21"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnTURJNGNfNV93RRAB","author":"Elianor Maranian","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIeLNID-QvxoaaQSivOptqOA8ag2vRrySwYMhhQl2Hc7WRfSg=s120-c-rp-mo-br100","rating":5,"date":"2025-11-08","text":"Every one was professional, very nice, I would give him 10 stars if I could.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURJNGNfNV93RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMDI4c_5_wE%7C%7C?hl=en","owner_reply":{"text":"Elianor thank you for taking time to leave us this excellent review we really do appreciate our customers and your business here at Tom Roush. We will pass this along to Scott as well. ","date":"2025-05-31"},"verified":true},{"id":"ChdDSUhNMG9nS0VOcXRqNWVHMk5meXBRRRAB","author":"Karen Sigman","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXquqZAlqeaECcHNbP79PUau0gVq2AN2BPiAvBIO9Q6MsPUlA4=s120-c-rp-mo-br100","rating":5,"date":"2025-11-08","text":"Easy to set an appointment same day! Friendliest people!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VOcXRqNWVHMk5meXBRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKENqtj5eG2NfypQE%7C%7C?hl=en","owner_reply":{"text":"Karen, thank you for great review we appreciate you. ","date":"2025-08-07"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xjMGNYVkNRbEZzUjJRNVVsaGFNMTlMV25SRExYYxAB","author":"Gregory R Bailey","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIf9D5H-_GyKJR-d42A00WLuIs1_dQeqMSNug1nrs6pDAgdBQ=s120-c-rp-mo-br100","rating":5,"date":"2025-11-07","text":"Thank you Scott! You’re a great service advisor!!! You ordered the mirror motors and called me back the very next day stating they had arrived next day air. Now that is service!!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xjMGNYVkNRbEZzUjJRNVVsaGFNMTlMV25SRExYYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOlc0cXVCQlFsR2Q5UlhaM19LWnRDLXc%7C%7C?hl=en","owner_reply":{"text":"Gregory, thank you for the kind words about Scott and we are pleased you had a great experience here. Thanks for the excellent review we appreciate it and you","date":"2025-09-04"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNvcS1uTGpBRRAB","author":"Jack McKown","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIUr_0xVg4qQdtq23mZIQn33QtBDwiOGrnf2DgNzQrbUsnV1w=s120-c-rp-mo-br100","rating":5,"date":"2025-11-06","text":"Scott B. told me it would take 1 hour.  It took 1 hour. The replacement battery had a seriously good warranty, and full replacement was free of cost.  Promises & warranty fulfilled.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNvcS1uTGpBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICoq-nLjAE%7C%7C?hl=en","owner_reply":{"text":"Jack thank you so much we really appreciate this and you taking time to leave us this great review. ","date":"2025-11-14"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25Nd2EwRnFaVWMzUlZaeFF5MWhYMGhoYURsclIwRRAB","author":"Jo Baker","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXQumUY7e41iN-JwrDk4z_H93Hm_YckJMnbbLdvC68xi7UsFreI=s120-c-rp-mo-br100","rating":5,"date":"2025-11-06","text":"Jon is great in the Service Department!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Nd2EwRnFaVWMzUlZaeFF5MWhYMGhoYURsclIwRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnMwa0FqZUc3RVZxQy1hX0hhaDlrR0E%7C%7C?hl=en","owner_reply":{"text":"Jo, thank you! We appreciate it. ","date":"2025-11-14"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2psdFgzZFVTa2xxVjIxR2JuVmlSRmw2YW5SMk5VRRAB","author":"Rayme Swan","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJfqn_iqy0gOiNM-JNFpSQ7cQTW2Wlt9VcpvTKh67irmWlgBQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-11-05","text":"I came in today to purchase a key for my 2014 mazda 3. I was expecting to spend $200-300, but the price was nearly $500 out the door not including tax. I definitely was a little price shocked, but i understand that the parts and service department do not set the pricing so I went ahead and decided to proceed with the sale. This is when I met their service advisor Jon Shreve. He asked if I had my original key, and he proceeded to take it apart and bend a couple of pins back into place, and the fob worked perfectly. Integrity such as this is rare in today's world, and I truly appreciate both Jon putting the customer first, and the culture that has been established at Tom Rouch Mazda that allows for this. Most service departments would have just proceeded to make the $500 sale and not make any impact on my day. I can say that I've never been to this dealership before and I live an hour away. But I do own a local business that employs roughly 70 people and not only will I make it a point to make sure that I spend my money here in the future, I will encourage my team members to do business with a company that shares our core values! Thanks, again, Jon for being a man of integrity. If anyone is debating on buying your next vehicle, or having your vehicle serviced do it here they have earned it, and i truly believe they will continue to earn your business in the future!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psdFgzZFVTa2xxVjIxR2JuVmlSRmw2YW5SMk5VRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjltX3dUSklqV21GbnViRFl6anR2NUE%7C%7C?hl=en","owner_reply":{"text":"Rayme, we really appreciate your excellent review and you taking time to leave us your feedback with your recent service visit here. Jon is one of our best and works everyday to ensure he takes care our customers. We will be sure to pass this along to him and look forward to seeing you again soon. ","date":"2025-11-14"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2pCR00zQlNTakpYWDFkb2VESm5lSEZsWVdOa1pWRRAB","author":"Vik","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI6IMJR93mU-V8yej7hQ4LR1TAF_kI1NFrZkxwUu8m7OLL55d0=s120-c-rp-mo-br100","rating":5,"date":"2025-11-03","text":"My husband and I just bought a car here this past weekend and had a fantastic experience. Marvin was very responsive and helpful when we reached out to him earlier in the week. He went above and beyond with helping us select the car that was right for us. We would definitely recommend this dealership to anyone interested in buying a Mazda.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pCR00zQlNTakpYWDFkb2VESm5lSEZsWVdOa1pWRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjBGM3BSSjJXX1doeDJneHFlYWNkZVE%7C%7C?hl=en","owner_reply":{"text":"Vik, thank you both for choosing Tom Roush we really appreciate it and this great review. We will be sure  to pass this along to Marvin too. Thanks again. ","date":"2025-11-14"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25kTFkzZEdSR05aTm01a1JFRk9ZV0owWkd0ck1WRRAB","author":"Max Richey","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLLe00kImifqZittc6NAiwYNc3j6WE9KZ2MS_rPil7pHIGrkQ=s120-c-rp-mo-br100","rating":5,"date":"2025-11-03","text":"Just bought a new car for my wife. Marvin was incredibly helpful and made the entire process easy and painless! I would definitely recommend working with Marvin or anyone at Tom Roush for your next car purchase!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25kTFkzZEdSR05aTm01a1JFRk9ZV0owWkd0ck1WRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOndLY3dGRGNZNm5kREFOYWJ0ZGtrMVE%7C%7C?hl=en","owner_reply":{"text":"Max thank you both for allowing us to be of service to you here at Tom Roush we really appreciate it and  your kind words about Marvin. We will be sure to pass this along to him","date":"2025-11-14"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xwaVlYWnRlakZtWTA1WGVHTXdaRmQyVTBOS1IzYxAB","author":"ROMAN FAJARDO","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKlfwPfT1184q7lffXGDmr1aJh4HpDlVqQwlArrxe7SGOP_Ew=s120-c-rp-mo-br100","rating":5,"date":"2025-11-02","text":"Jon Shreve and the team always do a great job! I’m always kept informed about my vehicle and they are always very honest with what my vehicle truly needs!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwaVlYWnRlakZtWTA1WGVHTXdaRmQyVTBOS1IzYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOlpiYXZtejFmY05XeGMwZFd2U0NKR3c%7C%7C?hl=en","owner_reply":{"text":"Roman, thank you for choosing Tom Roush for your service needs, we are pleased you had a great experience and will pass this along to Jon. ","date":"2025-11-14"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xwNWFYTjJTbk16U1ZodWRrNVNkbWd6V0ZaNmExRRAB","author":"Andrew Feikes","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVzjwIYEB-jPUweXA8ydlqUhPMybwKOcNY3FhhXkM9HNTzsRnLpTw=s120-c-rp-mo-br100","rating":5,"date":"2025-11-02","text":"Excellent service and experience. Mike was great to work with!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwNWFYTjJTbk16U1ZodWRrNVNkbWd6V0ZaNmExRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOlp5aXN2SnMzSVhudk5SdmgzWFZ6a1E%7C%7C?hl=en","owner_reply":{"text":"Andrew, thank you for your great review and the 5 stars","date":"2025-11-14"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBc2NhZjRBRRAB","author":"Bruce D Ranger","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUKWlOatP0urWgJvK0K-1oPPYQm9WENnnJTCHXC-r6Ll-Cm82X7=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-11-02","text":"Saturday, February 13, 2016\n\nTarek,\n\nJust wanted to thank you for expediting our delivery on Thursday for my 2016 Mazda3.\n\nHope you and everyone at Tom Roush have a great weekend.\n\nBruce\nWynnedale IN 46228","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBc2NhZjRBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAscaf4AE%7C%7C?hl=en","owner_reply":{"text":"Bruce thank you sir we appreciate it. ","date":"2025-11-14"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2tGZmR6UnlPSGh6TlZFMk5qWlhVVXQwYTBzMGFWRRAB","author":"LORI CHAMBERLAIN","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIuA9vIyZxB9aaRCOpRPFekOSkwBhK_mwKFaFPX6te-dePo2w=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-10-31","text":"I had a great car buying experience.  Marvin and Fillip were so helpful and friendly.  No pushy sales here.  I love my new car and was really impressed with the extended warranties available.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGZmR6UnlPSGh6TlZFMk5qWlhVVXQwYTBzMGFWRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkFfdzRyOHhzNVE2NjZXUUt0a0s0aVE%7C%7C?hl=en","owner_reply":{"text":"Lori, thank you for taking time to leave us your feedback regarding your recent purchase here at Tom Roush. We really appreciate it and you. ","date":"2025-11-14"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNhaGFqME1BEAE","author":"John Poulin","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIhEwlDl09rAqe5Ss2O199LOmqvZL8fds9X_LyZTyBrQ_cB9g=s120-c-rp-mo-br100","rating":5,"date":"2025-10-31","text":"Great service.  Scott Bumgarner assures that we receive excellent service.  We will return.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNhaGFqME1BEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICahaj0MA%7C%7C?hl=en","owner_reply":{"text":"John, Thank you for taking time to leave us this great review! We appreciate you and look forward to seeing you next time.","date":"2021-08-05"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2t0YWFtRXdZWFJzVDJ0SU1FTTBSME4wZVdaaVMxRRAB","author":"Tim Day","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJQG7oJ35xZvGAC8L3D3vtie6KSDTYmGyVGaFBdmBBY5gLxng=s120-c-rp-mo-br100","rating":5,"date":"2025-10-30","text":"Scott at the service desk was very helpful and friendly.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0YWFtRXdZWFJzVDJ0SU1FTTBSME4wZVdaaVMxRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOktaamEwYXRsT2tIMEM0R0N0eWZiS1E%7C%7C?hl=en","owner_reply":{"text":"Tim, thank you so much for the excellent review. ","date":"2025-11-14"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2pVNWMyUm5laTFwZW1ObFJVSklla3RyTmpsQkxWRRAB","author":"Greg Harden","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocILPDZVEOjqG-SIqI2UQOxO7d6Q8pJ7tjpqaVUoRB89WUQ6=s120-c-rp-mo-br100","rating":5,"date":"2025-10-30","text":"Great people fast service","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pVNWMyUm5laTFwZW1ObFJVSklla3RyTmpsQkxWRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjU5c2Rnei1pemNlRUJIektrNjlBLVE%7C%7C?hl=en","owner_reply":{"text":"Greg, thank you so much. ","date":"2025-11-14"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xsdWRVYzBTa0p1Y0ZKcmJIbHBWRkZpWlhGUFZIYxAB","author":"Frank M. Leap III","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXNtbQYWm1TVhLicsQ-LIz1Hbz2LXMhpYL7jAiasnseFF39lnxS=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-10-25","text":"I highly recommend this dealership! Lee, the salesman, was absolutely great—he picked the perfect SUV for my partner’s needs, and we couldn’t be happier. The staff was friendly, and the service was excellent throughout the entire process. No pressure sales and outstanding customer service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xsdWRVYzBTa0p1Y0ZKcmJIbHBWRkZpWlhGUFZIYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOlludUc0SkJucFJrbHlpVFFiZXFPVHc%7C%7C?hl=en","owner_reply":{"text":"Frank thank you for the great review! We are pleased you enjoyed your experience here with Lee and the entire team. Thanks for your business we appreciate it. ","date":"2025-10-28"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xOb2JuVnZOQzFCVFVkT1gwaDJOazQxTm1OalRWRRAB","author":"Amanda Schrimshear","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLZULzowTiO6f-Mg7QkU2ry3QYQJw4muuVtgt9jBSIbDV0HNw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-10-25","text":"Everyone was so nice and they were very helpful!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOb2JuVnZOQzFCVFVkT1gwaDJOazQxTm1OalRWRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOlNobnVvNC1BTUdOX0h2Nk41NmNjTVE%7C%7C?hl=en","owner_reply":{"text":"Amanda, thank you for the great review, we really appreciate you. ","date":"2025-10-28"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT214bWVGVk5kSGN4UTNkbE5VVmtVMWd0YTFGR1ZtYxAB","author":"Donald Detzler","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLL59xNR0ICLO1uW6omcVsCP1h-Zqs2b6QiR62uvzC6HBFHsQ=s120-c-rp-mo-br100","rating":4,"date":"2025-10-24","text":"expensive fix, but service dept personnel handled it well, communication was awesome.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214bWVGVk5kSGN4UTNkbE5VVmtVMWd0YTFGR1ZtYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmxmeFVNdHcxQ3dlNUVkU1gta1FGVmc%7C%7C?hl=en","owner_reply":{"text":"Donald, thank you for the great review we appreciate it. ","date":"2025-10-28"},"verified":true},{"id":"ChdDSUhNMG9nS0VKbW1pX2ZiMkllczVBRRAB","author":"Cory Jackson","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJg2x5BC-PYgvWyUDww8b0IH6w1HUTxyDgJpf98cjWYS_p8Ig=s120-c-rp-mo-br100","rating":5,"date":"2025-10-20","text":"Service department has been excellent!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VKbW1pX2ZiMkllczVBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEJmmi_fb2Ies5AE%7C%7C?hl=en","owner_reply":{"text":"Cory thank you so much we appreciate you and the five star review. ","date":"2025-06-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNGMWU2ei13RRAB","author":"Mark Beals","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLuLRXZhN04RJ2QhZzApgLhlUGPLyNmxmCq7oc8074yslWj_A=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-10-18","text":"Went in for service today, didn't need a full car wash once the service was complete but did ask for the inside of the rear window to be cleaned.  It was done and I appreciate the effort.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNGMWU2ei13RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICF1e6z-wE%7C%7C?hl=en","owner_reply":{"text":"Mark, thank you for the great review we really appreciate it and you. ","date":"2023-11-27"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2podVFUUkpjV2x5Y2pSdVgyWjZWakZFV0hORWJsRRAB","author":"Terry Monteleone","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUZ-Kfpc1RGJSQt11-FcsmeeLco3WNmqgkZe1q9jOuA9xT9izQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-10-16","text":"Went in for the scheduled maintenance on my CX9. Went perfectly, the service was great and the staff were great.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2podVFUUkpjV2x5Y2pSdVgyWjZWakZFV0hORWJsRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjhuQTRJcWlycjRuX2Z6VjFEWHNEblE%7C%7C?hl=en","owner_reply":{"text":"Terry, thank you so much for the great review!","date":"2025-10-28"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25SMU4wcEtSRUUyT0ZSVE5HRmFUMXBGVDBaWE1YYxAB","author":"Drake Morris","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLmbWxVWawYMQpoUrTMMS19p594KVy8pAcaf55Mq-XhmUt3Gg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-10-14","text":"Brent was a pleasure to work with! He made the process of buying a car easy, efficient, and comfortable. We are very happy with our purchase and would consider buying from them again.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25SMU4wcEtSRUUyT0ZSVE5HRmFUMXBGVDBaWE1YYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnR1N0pKREE2OFRTNGFaT1pFT0ZXMXc%7C%7C?hl=en","owner_reply":{"text":"Drake, thank you for taking time to leave us the great review! We are pleased you enjoyed your experience here with Brent and our team. Thank you for choosing Tom Roush. ","date":"2025-10-28"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2tzdFVVNXFVQzF1VTNsVU1GbERZV2xpTFdsMlIwRRAB","author":"Lorie Williams","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXf1UyUI4Et0rPbFeHw258Gm4ScATGbPqapwZLlN47ikCXD0UsY=s120-c-rp-mo-br100","rating":5,"date":"2025-10-13","text":"Quick and courteous service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tzdFVVNXFVQzF1VTNsVU1GbERZV2xpTFdsMlIwRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkstUU5qUC1uU3lUMFlDYWliLWl2R0E%7C%7C?hl=en","owner_reply":{"text":"Lorie, thank you so much for the great review we appreciate it ","date":"2025-10-28"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xoa0xWSkJibFpHTjFONU5tVkZkbVpxUW1WcmFGRRAB","author":"Touba Taheri","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWUIRpB_Q4Vo6slJv1st6w4NX8UY6jFVixoPJ-hdBMaNK0aWoGr=s120-c-rp-mo-br100","rating":5,"date":"2025-10-12","text":"Mike Spear helped me get my car, and he was amazing! Super helpful, knowledgeable, and not pushy at all. It was my first time buying a car, and he took the time to answer all my questions. Definitely recommend this place if you’re looking for a Mazda","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xoa0xWSkJibFpHTjFONU5tVkZkbVpxUW1WcmFGRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOlhkLVJBblZGN1N5NmVFdmZqQmVraFE%7C%7C?hl=en","owner_reply":{"text":"Touba, thank you for the excellent review and for choosing Tom Roush Mazda, We ill be sure to pass along your kind words to Mike as well. Enjoy your new vehicle. ","date":"2025-10-28"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNiazhMUkVREAE","author":"Jeanette Monte","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ7JxCU5xX5XZXT8b0OEqkYdnfXBhqDT4UHgE5yJbHa80Z4hg=s120-c-rp-mo-br100","rating":5,"date":"2025-10-06","text":"Service was great. Jon was very helpful and took the time to answer all of my questions.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNiazhMUkVREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICbk8LREQ%7C%7C?hl=en","owner_reply":{"text":"Jeanette, thank you for the great review! ","date":"2024-08-08"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNCaU9IR19BRRAB","author":"Sandy Hibshman","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKA8hGaDcl_XJCDvd74Dx9FGqxFZrka2zqKltgcJLnvCV2NWA=s120-c-rp-mo-br100","rating":5,"date":"2025-10-01","text":"This is my second car I’ve purchased through Brent.  He is truly a gem!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNCaU9IR19BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICBiOHG_AE%7C%7C?hl=en","owner_reply":{"text":"Sandy thank you for your kind words I will pass this along to Brent. We appreciate you and this great review. ","date":"2022-12-27"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25GaWFWUkRaRWRpUVhneVQzTjVWR05yT1RCbVYyYxAB","author":"Katie Harrell","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIDn8mLmU-L4h44m-P5m5VcqfT5mmCBcSVU30eN0zK2mHj8wA=s120-c-rp-mo-br100","rating":5,"date":"2025-09-27","text":"Mike helped me get a new car and was fantastic! He was never pushy and very easy to work with. We came in 3 different times to look at cars, then test drive, then test drive again and he was super helpful and knowledgeable every time. He made sure to walk me through all the new things/buttons on the car I wasn’t used to. Before I left I noticed a crease in the seal under my window and they made sure to make that right before I even left. 10/10","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GaWFWUkRaRWRpUVhneVQzTjVWR05yT1RCbVYyYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnFiaVRDZEdiQXgyT3N5VGNrOTBmV2c%7C%7C?hl=en","owner_reply":{"text":"Katie, thank you so much for the great review we really appreciate it and we are pleased you enjoyed your experience with Mike. We will be sure to pass this along to him as well. Thanks again. ","date":"2025-10-06"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURoam9qbEd3EAE","author":"Bill Arnold","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWa6laMzeezL-5jR1j8Y0bbpBVQ1ouatK7D6FIMDGnbpfOHf7iF=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-09-21","text":"Another solid service experience at Tom Roush Mazda! Always a pleasure!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURoam9qbEd3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDhjojlGw%7C%7C?hl=en","owner_reply":{"text":"Bill wow, thank you for the excellent review! We are pleased you enjoyed your vehicle purchase here and we hope earn you business again in the future. ","date":"2023-03-09"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2pkb1oxaFpPRWRUY25wNGQxQnlSMFJZYzNaeE1FRRAB","author":"Hannah Clevenger","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUGn4HVUS2POQ5K7TvnNT8FG8SxBhbP2M_M3M9qYazkcj0BTLs1=s120-c-rp-mo-br100","rating":5,"date":"2025-09-20","text":"MIKE, MIKE, MIKE! What day is it?!? Doesn’t matter because Mike will make your day with a new Mazda! Thank you so much for the easy and stress free experience we had this weekend! Was so nervous and he eased my mind and made car buying an enjoyable weekend trip to Westfield! Thank you a thousand times over!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkb1oxaFpPRWRUY25wNGQxQnlSMFJZYzNaeE1FRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjdoZ1hZOEdTcnp4d1ByR0RYc3ZxMEE%7C%7C?hl=en","owner_reply":{"text":"Hannah, thank you for this excellent review we really appreciate it and we are glad to hear you enjoyed your purchase experience with Mike. We will pass this along to him and we look forward to seeing you for your first service appointment. ","date":"2025-09-22"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURfalk3QTRnRRAB","author":"gary fitzer","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIgzPbeoo0hFl8gfLTRMzn_nOQg6ewtHJvQoEJcvx62QtFtYw=s120-c-rp-mo-br100","rating":5,"date":"2025-09-19","text":"Nathan is amazing!! High energy with a very professional yet personable approach.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURfalk3QTRnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID_jY7A4gE%7C%7C?hl=en","owner_reply":{"text":"Gary, thank you for the outstanding review and five stars! ","date":"2025-04-07"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xsMmIybFpOSEZhYW1waGVrRjJVMWMzUjBGVk5rRRAB","author":"Don Koller","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKgrnc0L2O0psw-MQTeUYTtW5kFVpcylZLrOX15pkedSqkGiw=s120-c-rp-mo-br100","rating":5,"date":"2025-09-18","text":"Tom Roush Mazda's service team is professional, friendly and courteous.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xsMmIybFpOSEZhYW1waGVrRjJVMWMzUjBGVk5rRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOll2b2lZNHFaamphekF2U1c3R0FVNkE%7C%7C?hl=en","owner_reply":{"text":"Don thank you so much we really appreciate you and this great review. ","date":"2025-09-22"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT21oclRGUXpNMk42T1hGdWRYaG1aWGQyT0hCZlJYYxAB","author":"Stephanie Van Horn","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLIm1d4czg0ZJUqJmDSJOcWfMXBeED6n5aNQS11LHzxZTFq7g=s120-c-rp-mo-br100","rating":5,"date":"2025-09-14","text":"Jordan was great to work with. The pick up process was very smooth and efficient.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oclRGUXpNMk42T1hGdWRYaG1aWGQyT0hCZlJYYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmhrTFQzM2N6OXFudXhmZXd2OHBfRXc%7C%7C?hl=en","owner_reply":{"text":"Stephanie thank you so much for taking time to leave us the great review. We will pass along your kind words to Jordan as well. We look forward to seeing you in for service.","date":"2025-09-22"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT21oeWQyRm9WVUZYUVdsaFltMVdPWEZCTUhSSVkwRRAB","author":"Kelly McAbee","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI-0L8xUJBBwWdqj8IkFPd22JMA9vwoA9ZrPpWrCh1ksN6IyA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-09-12","text":"In our 50 some years of buying vehicles, this has been our best experience! We had a unique situation and have to admit we were a bit high maintenance, but Eric accommodated us and treated us very well. We were in a situation where trust could be taken advantage of and it wasn’t at all! Although we worked through Eric directly, we found all the staff to be transparent and informative. This dealership is authentic!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oeWQyRm9WVUZYUVdsaFltMVdPWEZCTUhSSVkwRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmhyd2FoVUFXQWlhYm1WOXFBMHRIY0E%7C%7C?hl=en","owner_reply":{"text":"Kelly wow what a great review we really appreciate it and we are pleased you enjoyed your experience here. Family owned and 53 years serving our customers shows when we receive this kind of review. We really appreciate you. ","date":"2025-09-22"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2w5WlZsRXhiWEZKU1VwTFdGZHNaV2RHTmxsVFkzYxAB","author":"Paul Beeman","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU5G5PyTct8Nfs7jmwMAH5Rjhhe0KXidYn3guXZSDQmyfpmADBL=s120-c-rp-mo-br100","rating":5,"date":"2025-09-12","text":"My sales rep Ryan Ott made it any easy switch from Cadillac to Mazda  and am loving the peppy fuel efficient SkyActiv turbo it’s very impressive. If you need top notch service look Ryan up he’ll take good care of you. Thanks again to the whole team over there!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5WlZsRXhiWEZKU1VwTFdGZHNaV2RHTmxsVFkzYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOl9ZVlExbXFJSUpLWFdsZWdGNllTY3c%7C%7C?hl=en","owner_reply":{"text":"Paul thank you so much for the great review we really appreciate it and we are pleased you like your new Mazda. They are great cars! We look forward to seeing you for your first service visit. We will pass this along to Ryan as well. Thanks again. ","date":"2025-09-22"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2taWE1FRXdkRnBZYjJGcVRsVXhWWFZGVFhOeVltYxAB","author":"B Mills","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLVqwiRlDXUxehbkszdyvjzCBLULxCPlG7sxr1-q9lvxWR8Gw=s120-c-rp-mo-br100","rating":5,"date":"2025-09-08","text":"Professional. Thorough. Dependable.\nThey gave me a fair price for a trade in and helped me find the warranty that I wanted, without being pushy. I’ll be back!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2taWE1FRXdkRnBZYjJGcVRsVXhWWFZGVFhOeVltYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkZXMEEwdFpYb2FqTlUxVXVFTXNyYmc%7C%7C?hl=en","owner_reply":{"text":"B Mills, thank you so much for the outstanding review we really appreciate it ","date":"2025-09-22"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25RM2FrNVBkWGRpVTNWdGNVSTBaMDFGUVRoV1dsRRAB","author":"Brandon Nicholson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUIM8bLibbTfwYZ570R2W1VP-noX9JxFdsiZYpFXPX-70W9EAhb=s120-c-rp-mo-br100","rating":5,"date":"2025-09-08","text":"Great communication throughout the process on inspection findings and recommendations.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25RM2FrNVBkWGRpVTNWdGNVSTBaMDFGUVRoV1dsRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnQ3ak5PdXdiU3VtcUI0Z01FQThWWlE%7C%7C?hl=en","owner_reply":{"text":"Brandon, thank you for the excellent 5 star review. ","date":"2025-09-22"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xjNE9HdDZaWEJFZDNBeE9GZEZhRXRyVjNSVlRGRRAB","author":"Barbara Weaver","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXoV9aAq681v6fsmI6naPeTR744CT9YXM5pscFsYarJNH7w3ehe=s120-c-rp-mo-br100","rating":5,"date":"2025-09-04","text":"Had a good experience purchasing a new CX-5 after driving the previous one for 12 years and 162,000 miles.  Our salesman, Marvin, helped us find the car we needed.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xjNE9HdDZaWEJFZDNBeE9GZEZhRXRyVjNSVlRGRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOlc4OGt6ZXBEd3AxOFdFaEtrV3RVTFE%7C%7C?hl=en","owner_reply":{"text":"Barbara thank you for the great review we really appreciate it and you. ","date":"2025-09-04"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUQ3bDZ5XzBBRRAB","author":"Jim","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXSGijQeZQMG6_IoAvW6cnp--JRcEiwOie3sZugQRAMZfonqUw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-09-04","text":"Roush Mazda is straightforward to work with and I've always been satisfied with their service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3bDZ5XzBBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID7l6y_0AE%7C%7C?hl=en","owner_reply":{"text":"Jim Thank you for the great review!","date":"2024-10-19"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNiM0lEblRBEAE","author":"Bruce Lawhorn","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ1f_yq5M77Uc7xyObU6sshRRFxMPdVIM2Fu8Q5Tm0ytJa9dA=s120-c-rp-mo-br100","rating":5,"date":"2025-09-04","text":"The staff was friendly and finished the oil change before estimated time and a free car wash.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNiM0lEblRBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICb3IDnTA%7C%7C?hl=en","owner_reply":{"text":"Bruce, thank you for the great review! We appreciate it and you. ","date":"2024-08-08"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2s5M1dWUk5kVGxsWTJkc1p6UlJNbTF5ZUZCUlpGRRAB","author":"Carol Wojda","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJL0qap-GsMHlVyZB9d4WK-D3kNEATSoK5A4rs8nCCaaQlthg=s120-c-rp-mo-br100","rating":5,"date":"2025-09-01","text":"Both Sale reps were very nice and personable. Happy that Mazda came through with a good financing rate.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5M1dWUk5kVGxsWTJkc1p6UlJNbTF5ZUZCUlpGRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOk93WVRNdTllY2dsZzRRMm1yeFBRZFE%7C%7C?hl=en","owner_reply":{"text":"Carol, thank you so much for the great review, and we are very pleased you had a great experience here at Tom Roush. ","date":"2025-09-04"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNoNzd1Y2h3RRAB","author":"campcla","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJNUKjM_UEMnkdJticiRcjpQjxAuRPP1kQA3hM0iR4ocm-bPA=s120-c-rp-mo-br100","rating":5,"date":"2025-08-31","text":"Great staff, efficient process, and perfect, reliable car!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNoNzd1Y2h3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICh77uchwE%7C%7C?hl=en","owner_reply":{"text":"campcla, thank you so much for the great review! We really appreciate it. ","date":"2025-09-04"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25odldsRTJSV2M1Y0d4Zk5uWkZaRVJwWTJoUVVIYxAB","author":"Carinne Uslar","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXyGZl7JpWpPh5rB6USZdAk1Zh38l0buJNi0ZvPnweekbCyBvc=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-08-29","text":"Jon was very helpful and friendly at the service desk. He communicated with me via about updates along the way. Jason the mechanic was thorough in the inspection and shared a video of everything he had discovered with recommendations on next steps. The team overall was friendly, great, and people I could trust.\nWill be back again for my next service needs.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25odldsRTJSV2M1Y0d4Zk5uWkZaRVJwWTJoUVVIYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnhvWlE2RWc5cGxfNnZFZERpY2hQUHc%7C%7C?hl=en","owner_reply":{"text":"Carinne, thank yo so much for the excellent review and for taking time to leave us these kind words, we really appreciate it and you","date":"2025-09-04"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2pKRlEwdEhjMkpZZDJGaU4wdFhibkZzZVcxTU9XYxAB","author":"Brian Colton","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK-2h4NCpLFUKuyKpOBq64NqrPZNbcTMj5DqBXcosD3yq165Q=s120-c-rp-mo-br100","rating":5,"date":"2025-08-28","text":"Buying experience was pressure-free and pleasant. Mike, ours salesman quickly helped find a vehicle in the model and trim we were looking for and was thorough in answering our questions. Will definitely look at reaching out to them again for our next vehicle.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKRlEwdEhjMkpZZDJGaU4wdFhibkZzZVcxTU9XYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjJFQ0tHc2JYd2FiN0tXbnFseW1MOWc%7C%7C?hl=en","owner_reply":{"text":"Brian thank you for the great review and the 5 stars! We will be sure to pass along your kind words to Mike as well and we are pleased you enjoyed your experience here. Thanks Again ","date":"2025-09-04"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT21rM01sOXpPVEYwU0dKYVR6TktVREJ4YkhKc1MxRRAB","author":"Lisa Larkin","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLv6NvBic3tuLvSVU5JMXv06PjwBmfk_Mori0W4ID5mXp7MTg=s120-c-rp-mo-br100","rating":5,"date":"2025-08-23","text":"Our salesman, Fillip, was incredibly helpful, knowledgeable and always willing to accommodate our needs.  We would recommend him to anyone.  We are very satisfied with our new car!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21rM01sOXpPVEYwU0dKYVR6TktVREJ4YkhKc1MxRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmk3Ml9zOTF0SGJaTzNKUDBxbHJsS1E%7C%7C?hl=en","owner_reply":{"text":"Lisa, thank you so much for your kind words about Fillip, we really appreciate it and your great review with 5 stars","date":"2025-09-04"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2tad2EyTjFjbnBGY0V0NU1VOXliM0JTVTBwbFJVRRAB","author":"Chad","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVeYEuP935VKaEP562Ds6-BqlhT4VUZYgA4Zo5qsNBZ2ZJTqGkY=s120-c-rp-mo-ba12-br100","rating":1,"date":"2025-08-20","text":"Several years ago when I went to buy a car there, they shunned me and said my credit wasn’t good enough. That’s OK. They treated me like garbage in the process. I bought multiple Hondas in multiple BMW since then and have credit to where I could buy every car on your puny little lot. I want you to know I never forgave and I will never forget the awful garbage treatment at your place gave","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tad2EyTjFjbnBGY0V0NU1VOXliM0JTVTBwbFJVRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkZwa2N1cnpFcEt5MU9yb3BSU0plRUE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2pSVlRYcDNNMkpxWVZKblMwbEtaR3d4U0dSclVVRRAB","author":"Carly Hollensbe","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWlIvLZpRlrSxTLmtdrEvrKSFGpTMrrftakLHI46cElSqWKOLao=s120-c-rp-mo-br100","rating":5,"date":"2025-08-18","text":"Our second Mazda purchase from Tom Roush, and we were so pleased with the process! Marvin took great care of us - he was patient, understanding, and kind - great to work with! He even rode with us to our home garage to make sure it would fit. Stellar customer service!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSVlRYcDNNMkpxWVZKblMwbEtaR3d4U0dSclVVRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjRVTXp3M2JqYVJnS0lKZGwxSGRrUUE%7C%7C?hl=en","owner_reply":{"text":"Carly, thank you so much for your great review! Marvin is one of our best and we will be sure to pass this along to him. ","date":"2025-08-20"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2pSVGMxVllRM016YWtOUU5VWjVlbXROVkZKeVNuYxAB","author":"Ali Griffin","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKsqsRMBC8HcZjG-aXPrC41G0g8WAJ4sNE84jiOsltLpdVB4Q=s120-c-rp-mo-br100","rating":5,"date":"2025-08-18","text":"Marvin was awesome with helping me find and purchase my first Mazda! I love my new car and can’t thank him enough!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSVGMxVllRM016YWtOUU5VWjVlbXROVkZKeVNuYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjRTc1VYQ3MzakNQNUZ5emtNVFJySnc%7C%7C?hl=en","owner_reply":{"text":"Ali, thank you so much for taking time to leave us this great review and for your kind words about Marvin, He is one of our best. We appreciate you and look forward to seeing back for service. ","date":"2025-08-20"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2tadGJXMWxXazR3Wm5CU2NFaGxhMmcyZFhjMU5tYxAB","author":"Paul Auble","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIQcbgpL_z9isMkJsHR4qGr7LDSPbWUq8xCreeEgrDLrRhWJA=s120-c-rp-mo-br100","rating":5,"date":"2025-08-18","text":"The service department is always very friendly, service is done well as promised and waiting area is very comfortable.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tadGJXMWxXazR3Wm5CU2NFaGxhMmcyZFhjMU5tYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkZtbW1lWk4wZnBScEhla2g2dXc1Nmc%7C%7C?hl=en","owner_reply":{"text":"Paul thank you for the great five star review! We will pass this along to our service team and appreciate you allowing us to be of service to you. ","date":"2025-08-20"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMtMGNPenJBRRAB","author":"Ron Hampton","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLnF1W47tl7ZxVp7hbrxlqTp96ToYTUn666Xy5-JlSKR4Nzesk=s120-c-rp-mo-br100","rating":5,"date":"2025-08-17","text":"Very cordial staff.  I was taken back a bit at the basic $175 charge to diagnose the issue, but the charge was deducted when I approved the repairs.  Repair costs have certainly raised tremendously , and were a bit difficult swallow, given I’m retired and on a fixed income.  But with the repairs completed, my ‘92 Miata is back on the road!  They did a good job, and seemed very honest and caring.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtMGNPenJBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC-0cOzrAE%7C%7C?hl=en","owner_reply":{"text":"Ron thank you sir we appreciate you and this great review.","date":"2022-11-19"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2tGdE9HZHdiMkpRWWxBNFFVOUpZblJXUVc5b2JXYxAB","author":"Urvi Sethia","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUVJPzft3iYyNXGCXi7Ku0eQHa63yaOV0QKnHYRyIYQI2bHr1AQTA=s120-c-rp-mo-br100","rating":5,"date":"2025-08-14","text":"Thank you for making my car buying experience so smooth! Jordan was so helpful. In fact, everyone at Tom Roush makes you feel comfortable. They helped me bag a good deal for my car, and have been very responsive for all my questions and after-sale queries. Best in Indy for sure!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGdE9HZHdiMkpRWWxBNFFVOUpZblJXUVc5b2JXYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkFtOGdwb2JQYlA4QU9JYnRWQW9obWc%7C%7C?hl=en","owner_reply":{"text":"Urvi, thank you so much, we really appreciate the great review and you. I have pass this along to Jordan as well and its always great to hear good things about our staff. Thank you.","date":"2025-08-20"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2t4NFprSnBWMmxwY1VOcFVUbFJXVFpKYzFCNFkzYxAB","author":"Anna Butler","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVTEwWeqAgYvuz4SBtre2aQMkfem6pk4_5_gfpP4-H0FYbtmNt8=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-08-12","text":"My oil change was done quickly.  I like the video and the staff.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4NFprSnBWMmxwY1VOcFVUbFJXVFpKYzFCNFkzYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkx4ZkJpV2lpcUNpUTlRWTZJc1B4Y3c%7C%7C?hl=en","owner_reply":{"text":"Anna, thank you so much for great review! We appreciate it and you. ","date":"2025-08-20"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURIc0lEYzNnRRAB","author":"Cathy Hinkle","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVqEf-zSccIdGuFJ0PsI9cT8i9uCaU3FQxisEHWQfssAuy-5f6n=s120-c-rp-mo-br100","rating":5,"date":"2025-08-11","text":"Pit Stop FAST ! I was early and got right in; service and video of it provided; Scott is super !","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURIc0lEYzNnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDHsIDc3gE%7C%7C?hl=en","owner_reply":{"text":"Cathy thank you so much for the great review!","date":"2024-10-19"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2tReFdURmFSRGRJZFdkQ1RqQkthWGRQTjBGVGVrRRAB","author":"Lou Domonte","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWAtPKzkJyW4hovRosQmU6tc6DU8JbeCFz7OKRuv70xbXmsi00=s120-c-rp-mo-br100","rating":5,"date":"2025-08-10","text":"Excellent knowledgeable friendly and courteous staff. Very Professional.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tReFdURmFSRGRJZFdkQ1RqQkthWGRQTjBGVGVrRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkQxWTFaRDdIdWdCTjBKaXdPN0FTekE%7C%7C?hl=en","owner_reply":{"text":"Lou, thank you for the great five star review we really appreciate it and you. ","date":"2025-08-20"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnTUNJb2ZHMjBBRRAB","author":"Thomas Ringham","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJlsvr-Dd43fBNfGZdXOpfirBbiPo7e-JyVPxsAt-vNKPr4mg=s120-c-rp-mo-br100","rating":5,"date":"2025-08-09","text":"Great experience with our sales representative Ryan Ott!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNJb2ZHMjBBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMCIofG20AE%7C%7C?hl=en","owner_reply":{"text":"Thomas thank you sir for taking time to leave us your feedback. We appreciate it and the five star review. We will pass this along to Ryan as well. Thank you again. ","date":"2025-04-07"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2sxV2Rrd3paMnB3YjFaMmIyRTVSM281U21oeFZFRRAB","author":"Katie Wildermuth","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKDSOscTutL4kAciQbedZ44IwZVFmcJ5Oi9cG0o6be-dtCVgIA=s120-c-rp-mo-br100","rating":5,"date":"2025-08-05","text":"We recently visited Tom Roush Mazda and had an exceptional experience from start to finish. The team was professional, knowledgeable, and genuinely cared about helping us find the right vehicle. Mike, Brian, Chris, and AJ the General Manager were especially helpful, patient, honest, and never pushy. They took the time to answer all our questions and made sure we felt confident in our decision.\nThe dealership itself was clean, welcoming, and well organized. The entire process was smooth and transparent with no surprises. We truly appreciate how easy and stress-free this process was.\nI highly recommend Tom Roush Mazda to anyone looking for a great car-buying experience. Their customer service is top-notch, and they go above and beyond to make sure you’re happy!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxV2Rrd3paMnB3YjFaMmIyRTVSM281U21oeFZFRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOk1WdkwzZ2pwb1Z2b2E5R3o5SmhxVEE%7C%7C?hl=en","owner_reply":{"text":"Katie, thank you so much! What a great review and we appreciate your kind words about our team here and will pass this along to everyone. ","date":"2025-08-07"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUQ3Z0xPTkFnEAE","author":"Murad Aburajab","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWqc2aEM8XPuUI0ePQOpMICSXI_ooNfCNGeZUeuoQV-oOyp1iY=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-08-04","text":"Larry is an  amazing guy very helpful and understood our needs to get my daughters first car  . Unlike other\nsalespeople who are pushover he gave us the room and time to consider our options . Great experience","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ3Z0xPTkFnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID7gLONAg%7C%7C?hl=en","owner_reply":{"text":"Murad, thank you for the great review! We hope your daughter enjoys her new car. ","date":"2024-10-19"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xwT2NVeExTRFZIU0RoaVJtOWhaazVmTXpGS1NWRRAB","author":"Jane Welch","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL-xpzfdrgdzscPx1tSyqzGbbAzEuZYTJtXrOppKSaeTIO1QQ=s120-c-rp-mo-br100","rating":5,"date":"2025-07-31","text":"This place is amazing!  Very well maintained.  The Service Advisor Scott was wonderful to work with!  My first time here and it was such a great experience!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwT2NVeExTRFZIU0RoaVJtOWhaazVmTXpGS1NWRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOlpOcUxLSDVHSDhiRm9hZk5fMzFKSVE%7C%7C?hl=en","owner_reply":{"text":"Jane, thank you so much. We will pass this along to Scott as well. Thanks for being a customer here. ","date":"2025-08-07"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xFMGJFOHlla2xqU1VGZmJuVTRkWGxtTkcwNVEzYxAB","author":"Indya Trahan","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXZTgHOPdDjEbwnpRMP_UQHQKV9-CLYg3Diu_0JqIn72s8H-2pt=s120-c-rp-mo-br100","rating":5,"date":"2025-07-28","text":"Marvin helped me picked out my Mazda and I have had it for a week. Very pleased with my purchase and was happy with how easy marvin made the purchase happen for me.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xFMGJFOHlla2xqU1VGZmJuVTRkWGxtTkcwNVEzYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOlE0bE8yekljSUFfbnU4dXlmNG05Q3c%7C%7C?hl=en","owner_reply":{"text":"Indya, thank you so much we will be sure to let Marvin know of your review here and again we appreciate it and you. ","date":"2025-08-07"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2t4T2JVSkxObGw0TFhReGRFaHJZbk5LTTFCU04yYxAB","author":"Charisma","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIiyd9xXI40-hFysNDVx5ydDTRpfiuvtxmNJjZ-29HfUvSQLQ=s120-c-rp-mo-br100","rating":5,"date":"2025-07-28","text":"Amazing customer service! They were packed when I went in for my appointment but the line moved quickly and the service was great.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4T2JVSkxObGw0TFhReGRFaHJZbk5LTTFCU04yYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOkxObUJLNll4LXQxdEhrYnNKM1BSN2c%7C%7C?hl=en","owner_reply":{"text":"Charisma, thank you for the kind words and the great review we really appreciate it. ","date":"2025-08-07"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNkNE1hS1RBEAE","author":"Michael S","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK4ORUj5MTVUTjjtpd8kbBCmPgQqXJ3zYjBlIBjOBVT0xTWDw=s120-c-rp-mo-br100","rating":5,"date":"2025-07-27","text":"The purchase experience for our 2025 CX-5 lease was outstanding! Our salesman, Freddie, is knowledgeable, offered alternatives to make the process easy and enjoyable. Freddie and all at Tom Roush, THANK YOU!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNkNE1hS1RBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICd4MaKTA%7C%7C?hl=en","owner_reply":{"text":"Michael, thank you we really appreciate it. ","date":"2024-02-22"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNld3RXQWVnEAE","author":"Marcie Knafel Real Estate","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXImD1cZ0UjDnT9ScjfnRMXGhyOIwg5VUs27YFSD6-sf5Dw6ipI=s120-c-rp-mo-br100","rating":5,"date":"2025-07-27","text":"Everyone is friendly, there's a nice area for me to work while I'm waiting and service was quick!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNld3RXQWVnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICewtWAeg%7C%7C?hl=en","owner_reply":{"text":"Marcie we really appreciate you and taking time to leave us the great review, thank you. ","date":"2025-08-07"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT21JeWN6WkhRa3RDUlZFMmJISk9NMkpmZVdzeFNYYxAB","author":"Mary DeCaussin","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWp4CkCcE4dSRbjRCNTMX2b-LyP5N8nLvNh6xu6azYzYUt6_tJ3oQ=s120-c-rp-mo-ba12-br100","rating":2,"date":"2025-07-26","text":"I was recently at this dealership for a\nClass action suit for a faulty CMU in my\nMazda3 GT… they got me in quickly\nOnce the new CMU arrive.\nHowever, that was not the issue after I told them it failed an update that was done at another dealership.\nThey changed it out because of Mazda\nNavigation law suit. When I called and said it wasn’t fixed I was promptly asked the # number on my sims card\nWhen he got that number I was told it was a faulty card and it was $400 to replace it. omg. To top it off they did a oil change (which I normally do myself)\ntoo. So today I noticed oil under my car\n(It has NO LEAKS and is always clean)\nLooking underneath I see that\nIt’s leaking and covered in oil.\nI’ll put her up on jacks and see what they didn’t do correctly … drain plug or oil filter … both!?\nThey’ll be hearing from me Monday.\nThis is good reason to avoid this\nPlace. Not a happy customer 😡","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21JeWN6WkhRa3RDUlZFMmJISk9NMkpmZVdzeFNYYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmIyczZHQktCRVE2bHJOM2JfeWsxSXc%7C%7C?hl=en","owner_reply":{"text":"Mary,  We at Tom Roush always welcome constructive feedback and any concerns they have with their visit here at the dealership. I talked to our service manager and he explained you came in with a concern regarding the CMU needing to be replaced under a class action with Mazda. This was done for you and under the guidelines from Mazda on what was covered.. Unfortunately you also  needed a new Navigation card that was not covered under this program and while we understand your frustration that is not something we can change and you would need to reach out to Mazda for further information. To address the oil leaking, we did not receive any further communication from you on this and my service manager left you a voice mail to call him back to address your concerns. We have been serving the community as a family owned dealership for over 53 years with a 4.8 google rating and from our reviews it is clear how we treat our customers and how we value them. Please take the time to call us to address your concerns with someone here that can help.","date":"2025-08-08"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURWN2FpSnlnRRAB","author":"Peter Koe","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWPk5GrokMlZfOqGgjnigQ_c-k-mP2ylARW0WlAydzfgNQi9fU=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-07-24","text":"Quick and efficient service.\nBut also thorough.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURWN2FpSnlnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDV7aiJygE%7C%7C?hl=en","owner_reply":{"text":"Peter, thank you for the great review we really appreciate it. ","date":"2023-12-26"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2pSc05sTjRla2N3TTBSb2FHOVVaVm90YmtGQ1dtYxAB","author":"Dan McKechnie","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK1Z0afpDM9WzQLXQY_vF0rrL6QE7UIJUE9dHpWUGkeFxygOg=s120-c-rp-mo-br100","rating":5,"date":"2025-07-23","text":"We recently purchased our second Mazda from Lee.  The experience was great as always.  It is a relaxed atmosphere and their willingness to give the customer a good and fair price is something you do not find at many dealerships.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSc05sTjRla2N3TTBSb2FHOVVaVm90YmtGQ1dtYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjRsNlN4ekcwM0RoaG9UZVotbkFCWmc%7C%7C?hl=en","owner_reply":{"text":"Dan thank you so much for the excellent review and we are pleased you enjoyed the experience here. We will pass this along to Lee as well. Thank you. ","date":"2025-07-24"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT21oWFRqWjJSVXRsVkRZd1FrVnplbWcwVWtOT2NVRRAB","author":"Parker Black","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJnyDsDjLm3hzgUDgIkj14kx4GO87N78PFst3mDSqGme8O5tg=s120-c-rp-mo-br100","rating":5,"date":"2025-07-19","text":"Everyone was very helpful in getting my daughter her new Mazda.  Great help getting everything all set up and completing the sale.  Makes me want to look at Tom Roush for my next car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oWFRqWjJSVXRsVkRZd1FrVnplbWcwVWtOT2NVRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmhXTjZ2RUtlVDYwQkVzemg0UkNOcUE%7C%7C?hl=en","owner_reply":{"text":"Parker thank you so much! We really appreciate it and pleased you enjoyed your experience here. ","date":"2025-07-24"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUR5dUpLcFlnEAE","author":"charles hopkins","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU_LaXGgyW5XoTlxJwudIjgVwrY6SXF1dFnWhLOdXt7Io7zYhwIOA=s120-c-rp-mo-br100","rating":5,"date":"2025-07-16","text":"My wife and I love our new 2021 CX30! The perfect car. For us! Becky in sales was great, can’t see us buying a car from anyone else in the future. Finance department was thorough and fast and dare I say... enjoyable? Thanks Tom Roush! Mazda’s are the car to buy and this is dealer to buy it from in Indy!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR5dUpLcFlnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDyuJKpYg%7C%7C?hl=en","owner_reply":{"text":"Charles wow thank you so much for this we really appreciate it and pleased you enjoyed the entire process. Enjoy your new Mazda CX 30!","date":"2025-07-24"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2s5Uk5VUnZlRTUzZDFwRGNEVktjR2hrZUd4SlJrRRAB","author":"Becky Robeson","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLr7-XRpZt1B3Cu-Y-nNNE4L2mSJsOMGm2ZCZ2NJSuTF_Z8NiuM=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-07-14","text":"We just purchased a Mini Cooper S from Mike at Tom Roush Mazda and we could not be happier with the experience. We had a few specific requirements and custom requests, and Mike was happy to help. He went above and beyond with the customer service. Mike helped me find a company that did the wraps and coordinated the entire process of getting the work done. We could not recommend Mike or Tom Rouch Mazda highly enough!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5Uk5VUnZlRTUzZDFwRGNEVktjR2hrZUd4SlJrRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOk9RNURveE53d1pDcDVKcGhkeGxJRkE%7C%7C?hl=en","owner_reply":{"text":"Becky thank you so much for allowing us to earn you as a customer and the great review. We really appreciate it and glad you enjoyed the experience here. We will pass this along to Mike. ","date":"2025-07-24"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNxc3FubldREAE","author":"Heidi Gruber","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWDHg3UqZvpcJvHA5giZRLA-569gQQoH1n75xRp_8WmAZKHgwtF=s120-c-rp-mo-br100","rating":5,"date":"2025-07-12","text":"Always a great experience at Tom Roush service center.  Scott, my service advisor, was friendly and professional and my car was sparkling clean when I got it back.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNxc3FubldREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICqsqnnWQ%7C%7C?hl=en","owner_reply":{"text":"Heidi, thank you for being a customer here at Tom Roush, we appreciate you and this great five star review!","date":"2021-06-08"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25wd2IzVlJXWGRUWWxVM2JscHJjV2RtYjJrNVdGRRAB","author":"Cindy McCauley","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJe16vANbgSm-Iuq57jCVUXm8bg1iZ3QU0ogshwv0ArOwj2JA=s120-c-rp-mo-br100","rating":5,"date":"2025-07-11","text":"I’m sure most of you know the term “used car salesman”, this is not how anyone is at Mazda in Westfield.  Our sales associate Jordan Brown helped us pick out our new CX 5.  During the process we sent text and emails with our questions.  If Jordan was with customers and couldn’t get back to us within several hours, then the GM sent us an email answering the questions. Every single person at Mazda that we came into contact with was honest, open and not at all pushy.  WOW how nice to find a Dealer with these attributes.  Even after we purchased our car, I forgot how to work some features and Jordan got in the car with me and went over them again. We had a great experience and will definitely recommend Tom Roush Mazda!  Cindy and Bob","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25wd2IzVlJXWGRUWWxVM2JscHJjV2RtYjJrNVdGRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnpwb3VRWXdTYlU3blprcWdmb2k5WFE%7C%7C?hl=en","owner_reply":{"text":"Cindy and Bob, we really appreciate this great review and pleased you enjoyed your purchase experience there. Tom Roush has been family owned for over 53 years it is our mission to treat you like family. Enjoy your new vehicle. We will pass this along to Jordan as well. ","date":"2025-07-24"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURBa29PaERnEAE","author":"bayganik","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIN6T_uKml9X-OkT5ScntGGhg_hj1q6Su67Ev_lXop9REaLzw=s120-c-rp-mo-br100","rating":5,"date":"2025-07-11","text":"Performed regular service on my 2023 CX-5.  I specially enjoy the videos they send me showing the state of my breaks/tires.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBa29PaERnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAkoOhDg%7C%7C?hl=en","owner_reply":{"text":"Bayganik, thank you for the great review we appreciate you allowing us to be of service to you!","date":"2024-02-08"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2s1MFYyVlBPV0Y2UTFOR1FtWm5URTlOWW5CaWNsRRAB","author":"Corinna Schilling","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIiBemKyWlzxyu4azfeGFgjOLFh4jJcKmyfEKEaw1dblTnzKw=s120-c-rp-mo-br100","rating":5,"date":"2025-07-10","text":"Fillip and Skylar were great to work with on purchasing a new CX-5. They were both very knowledgeable and ensured a smooth transaction. I appreciated all their work and would recommend buying a Mazda at Tom Roush! Very happy with my new car and my experience at the dealership.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1MFYyVlBPV0Y2UTFOR1FtWm5URTlOWW5CaWNsRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOk50V2VPOWF6Q1NGQmZnTE9NYnBiclE%7C%7C?hl=en","owner_reply":{"text":"Corinna, thank you for the excellent review we really appreciate it and we are pleased you enjoyed your experience here. We will pass this along to Fillip and Skylar as well. ","date":"2025-07-24"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT21OTGFGTnlYMWx6WjBwR1FVMU9YemcwY1ZReFlVRRAB","author":"Karen Campbell","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUOSVnRFILNW8unQmkJIg675H1pE5x3n7qJZ3ui4JTSprmFLDk=s120-c-rp-mo-br100","rating":5,"date":"2025-07-10","text":"Love this service center. While I wait In the waiting area, I’m getting a video of the service area going the work I was there for and the final result. Really glad I bought from this dealership. The buying process was painless and seamless, so is the service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OTGFGTnlYMWx6WjBwR1FVMU9YemcwY1ZReFlVRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmNLaFNyX1lzZ0pGQU1OXzg0cVQxYUE%7C%7C?hl=en","owner_reply":{"text":"Karen thank you for the great review we really appreciate it and you. ","date":"2025-07-24"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT21zemRrUmFiRVk1YmxCS1V6SmlOVUZHVUhNMlpGRRAB","author":"Alyssa Bettag","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXyDfsPBmVnUVakvddSvpk4r2ZJH-2DH2avVC8GDSzq9c4xT89SNA=s120-c-rp-mo-br100","rating":5,"date":"2025-07-07","text":"I could not have been happier with my experience with Marvin at Tom Roush Mazda. From the moment I walked in, he was incredibly professional and patient. Marvin took the time to understand what I was looking for in a car and patiently answered all of my questions, never making me feel pressured. He was very knowledgeable about the different models and features. He was excellent with communicating with me when new inventory came in and always made sure the car was in great shape for a test drive. I highly recommend Marvin and the team at Tom Roush Mazda to anyone looking to purchase a car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21zemRrUmFiRVk1YmxCS1V6SmlOVUZHVUhNMlpGRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmszdkRabEY5blBKUzJiNUFGUHM2ZFE%7C%7C?hl=en","owner_reply":{"text":"Alyssa, thank you for this awesome review we really appreciate it and we are pleased you enjoyed the experience here with Marvin. He is one of our best! WE will be sure to pass this along to the him and the entire team. Thanks again. ","date":"2025-07-24"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2xjMFozUTFkV1pFZVZSMlUxRndNRkZNUTJvNFNrRRAB","author":"Maria Vasquez","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXznoL8xl0rwvd6KQyiFCZX7T79gHbEFz_4R3sSe2BXBtcMmszCQw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-07-07","text":"Me and my Adult kids have purchased 3 Mazda’s here 2015 CX-5 & 1-2014 CX-9 and recently 2018 CX-5 and all vehicles have been great and just had routine maintenance.  I give the Mazda Service Department a 💯 Customer Satisfaction.  They alway send me a video after the inspection have been completed and explained all that is needed to keep our vehicles at a 💯. Thank you for great Customer Service!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xjMFozUTFkV1pFZVZSMlUxRndNRkZNUTJvNFNrRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOlc0Z3Q1dWZEeVR2U1FwMFFMQ2o4SkE%7C%7C?hl=en","owner_reply":{"text":"Maria thank you so much we value you and appreciate the kind words you have said about us. Thank you so much!","date":"2025-07-24"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2pORkxUSjFVV1ZFTTBOblprMUNMVmxYVlhCaWJYYxAB","author":"Kst Fishers","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKtbVgfl04odLDq8FkNtUwrXQSJJWVIObKzOmCtNM9bgqli-g=s120-c-rp-mo-br100","rating":5,"date":"2025-07-06","text":"Always great service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pORkxUSjFVV1ZFTTBOblprMUNMVmxYVlhCaWJYYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjNFLTJ1UWVEM0NnZk1CLVlXVXBibXc%7C%7C?hl=en","owner_reply":{"text":"KST, thank you so much for the excellent review we really appreciate it and you. ","date":"2025-08-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURJM3UtazZBRRAB","author":"Jeanne Tomlin","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIa0nMwAL6sh6CHT0ITdpBmNERuP6tUnFh3ciTlUUVPVk5oKkk=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-07-05","text":"Easy to schedule, quick service, video is helpful","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURJM3UtazZBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDI3u-k6AE%7C%7C?hl=en","owner_reply":{"text":"Jeanne, thank you so much for the excellent review, we appreciate you. ","date":"2025-08-07"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNnLXZMc0VnEAE","author":"Charles Vits","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUkj21GuMjAiIUhuOMgr8xH9Ts0FvScJqsCemUZ2t46CXzwmR9Y=s120-c-rp-mo-br100","rating":5,"date":"2025-06-26","text":"Although I had first found the car I was interested in the Roush lot, I checked with other friends who had bought their Mazda from Roush.  All replied with positive experiences concerning their purchases.    For me, it was one of the best car buying experiences I have ever had, especially for buying a used car which has a few extra risks and challenges associated with it.  I was treated very well and fairly throughout the entire process.  My wife and I were very impressed and very comfortable with each individual we worked with and of the part of the organization they represented beginning with the sales, then the business office, and finally the service department.  I would strongly recommend anyone looking for a new or used Mazda to go to Roush first.  I will return there when considering my next car.\n\nUPDATE - 10 YEARS LATER:  I still, and even more so would rate Tom Roush Mazda with 5 stars.  We still have the Miata and go to them when parts and service are needed.  The main reason: Tom Roush treats us as one of their family, not as a customer.  It seems most everyone there does what they can do to work with you to make any experience with them a good one.\n\nThis week I went in for some minor trim parts.  Ike made me feel so welcome and invited me in his office area to go over the online illustrations and text to ensure that the correct parts were ordered.  He took care of me and I had everything the next day.\n\nAlthough I do most of my own service, they have the skills and equipment to take on the challenges that exceed my garage limits.  Work performed for me was done promptly and additional issues were discussed for my awareness or need to resolve in a future visit.\n\nI still strongly recommend anyone looking for a new or used Mazda to go to Roush first.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnLXZMc0VnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICg-vLsEg%7C%7C?hl=en","owner_reply":{"text":"Charles, thank you so much for being a customer here at Tom Roush and for the incredible testament you gave about our family owned dealership. Tom has served our community for 53 years we all work daily to carry on the values he founded the company on. Thank you for your valued business here, it means a lot to us at Tom Roush. ","date":"2025-08-07"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2pWd1VuSkljVEpIZWtKZlMxZGZTMUpOWmtoelYxRRAB","author":"Patrick O'Brien","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVk0RszW6_db-9UWVr1WM6VkwKhzkAyeJCG_HIxxkZUS3F3nxA-=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-06-21","text":"Excellent experience...Seamless... pressure free and the way car buying should be... Thanks Mike snd the rest of the crew for making it too easy to drive off in my beautiful new ride..\nFive stars across the board from sales to the finance office..  Thanks everyone","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWd1VuSkljVEpIZWtKZlMxZGZTMUpOWmtoelYxRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOjVwUnJIcTJHekJfS1dfS1JNZkhzV1E%7C%7C?hl=en","owner_reply":{"text":"Patrick, thank you so much for being a customer here at Tom Roush and for the excellent review we really appreciate it. ","date":"2025-08-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURyanNmVHl3RRAB","author":"Grant Sindelar","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJNyfEaydris_PlEfjNEYZ-_1R90JsLOKSecxNnZ9AZyDjB7g=s120-c-rp-mo-br100","rating":5,"date":"2025-06-14","text":"Great first experience. Car done on time as promised and hit all expectations. See you all again when needed.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURyanNmVHl3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDrjsfTywE%7C%7C?hl=en","owner_reply":{"text":"Grant thank you for the excellent review we really appreciate it and you. ","date":"2024-08-08"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT25OalJYWk9XRXBvTFVnek5YTkdUWGN4UTBSMlJuYxAB","author":"Naomi State","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUUcHedtoaTaIwHZeWB07aTNaPfPtbMg0UnITA9J9Wk-rVukp5q=s120-c-rp-mo-br100","rating":5,"date":"2025-06-14","text":"Top notch customer service from Mike and Filip.  Thank you.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25OalJYWk9XRXBvTFVnek5YTkdUWGN4UTBSMlJuYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOnNjRXZOWEpoLUgzNXNGTXcxQ0R2Rnc%7C%7C?hl=en","owner_reply":{"text":"Naomi, thank you so much for the excellent review! We will pass along your kind words to Mike and Fillip. ","date":"2025-06-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VQN25sUEhEcl9PcHlnRRAB","author":"Aaron Koeske","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK_T0auBsJCQoMVxpjznQe6ig0HiH_FWvEsqfnO4EiKRQbsQg=s120-c-rp-mo-br100","rating":5,"date":"2025-06-13","text":"We had a fantastic experience at Tom Roush Mazda thanks to Fillip Beyl, who went above and beyond to help us find and purchase our 2022 Honda Civic Sport. Fillip was knowledgeable, patient, and genuinely dedicated to making the entire process smooth and stress-free. His professionalism and friendly approach made us feel valued and confident in our decision. We truly appreciate his support and highly recommend both Fillip and Tom Roush Mazda to anyone looking for a quality car-buying experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VQN25sUEhEcl9PcHlnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEP7nlPHDr_OpygE%7C%7C?hl=en","owner_reply":{"text":"Aaron, thank you so much for your 5 star review we really appreciate it. ","date":"2025-06-17"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT21VelMySjFNbTVMVjAwMlNEaDZRMDh0UzNkVVFuYxAB","author":"Doug Shrieve","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV4Pvuh2lC8XlncqG8qAwHqwrtA7cAijyFN4X4EyzHOS97i7cbI=s120-c-rp-mo-br100","rating":5,"date":"2025-06-12","text":"Jon Shreve has been absolutely fantastic to work with.  Feedback is timely and professional.  Our Mazda is a 2006 and they keep it running like it's brand new.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21VelMySjFNbTVMVjAwMlNEaDZRMDh0UzNkVVFuYxAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOmUzS2J1Mm5LV002SDh6Q08tS3dUQnc%7C%7C?hl=en","owner_reply":{"text":"Doug, thank you for the great review we really appreciate it and for your kind words about Jon. We will be sure to pass this along to him. ","date":"2025-06-17"},"verified":true},{"id":"Ci9DQUlRQUNvZENodHljRjlvT2s1eWJIRlJZVzFSWVhoNVlVUTVhVjl3Wm1zNE9GRRAB","author":"JCK Miller","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWDeE16XXq7HOdVuGXw0uTcOq8cEvg5H7IGHYdlaZ_2eSCrL2jo2Q=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-06-12","text":"Customer service is always friendly and timely.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1eWJIRlJZVzFSWVhoNVlVUTVhVjl3Wm1zNE9GRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CAIQACodChtycF9oOk5ybHFRYW1RYXh5YUQ5aV9wZms4OFE%7C%7C?hl=en","owner_reply":{"text":"JCK, thank you for the excellent review! ","date":"2025-06-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VOV1JfZl9DNXFQbjF3RRAB","author":"Ginfio","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUBOp8fxXBPboNCKwPvfmPQIViC-F6KJeGvoEmgvblqOluk04c_=s120-c-rp-mo-br100","rating":2,"date":"2025-06-08","text":"Performance wise, I think they do a good job. Parts people are great. But customer service from the Service side is deteriorating. Could be due to the summer and busyness: they seem to be short staffed and always in a rush not having time to communicate with customers about status or other important things customers need communication for","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VOV1JfZl9DNXFQbjF3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKENWR_f_C5qPn1wE%7C%7C?hl=en","owner_reply":{"text":"Ginflo, thank you for the feedback we appreciate it. We are sorry to hear we did not meet your satisfaction with your recent service visit.  Please feel free to contact Matt Laberman our service manager to discuss your concerns so he can better help you with a resolution. Thanks again for taking time to leave us this feedback we appreciate it and you. ","date":"2025-06-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VPaVY2N0dkZ1o2YjFRRRAB","author":"Cody Krenz","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVW8FLR5tCDm7e7w3D403VJctHoLbB8lQCGqyZtoLLdPVRlYD4=s120-c-rp-mo-br100","rating":5,"date":"2025-06-08","text":"I had an excellent experience buying a car here. Marvin was a huge help the whole way through. He had the car I wanted to look at up front and ready to go and I had a great time \"taking shop\" with him through the whole process. Chris and Marvin stayed late to make sure the finance work was done and I would like to thank them both for that. I would highly recommend Marvin and Chris if you're looking for a new car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VPaVY2N0dkZ1o2YjFRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEOiV67GdgZ6b1QE%7C%7C?hl=en","owner_reply":{"text":"Cody, thank you for the review of 5 stars! We will pass along your kind words to Marvin and Chris. ","date":"2025-06-17"},"verified":true},{"id":"ChZDSUhNMG9nS0VKM0lpSlhnNDV1cFZREAE","author":"L Trig","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJWXC-pxhvBmc4J0fK5dRiu22ai9U3jH9QfAYJaIVf2d6pPFA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-06-07","text":"Superb efficient professional service","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VKM0lpSlhnNDV1cFZREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEJ3IiJXg45upVQ%7C%7C?hl=en","owner_reply":{"text":"L, thank you! We really appreciate the excellent review! ","date":"2025-06-17"},"verified":true},{"id":"ChZDSUhNMG9nS0VMS2FxZl83ck9tTEt3EAE","author":"Amy Gill","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJXxzkIYa0e-esfXi67eMSiPDPC9DHNdVq5L8GPIhakGZUeZg=s120-c-rp-mo-br100","rating":5,"date":"2025-06-06","text":"We just purchased a new Mazda and Mike S was our sales person.  He was so helpful, nice and fun to work with.  I had a lot of questions and he was quick to answer and patient. He made the process easy and the rest of the staff we came into contact with were nice and helpful as well.  I would definitely recommend!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VMS2FxZl83ck9tTEt3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKELKaqf_7rOmLKw%7C%7C?hl=en","owner_reply":{"text":"Amy,  We really appreciate your feedback regarding your experience here at Tom Roush and thank you for the 5 star review. We will be sure to pass along your kind words to Mike as well. ","date":"2025-06-17"},"verified":true},{"id":"ChZDSUhNMG9nS0VKXzR4Nk82XzkzNFBREAE","author":"David Bolla","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI42tmvI1u5DF-MAQ7I7tI-oKRt5nt9_lBIU6_2EeqDVl3q9g=s120-c-rp-mo-br100","rating":5,"date":"2025-06-05","text":"Great experience. Filip made the process quick and easy. Would recommend.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VKXzR4Nk82XzkzNFBREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEJ_4x6O6_934PQ%7C%7C?hl=en","owner_reply":{"text":"David, thank you for the review, we appreciate it we will pass this along to Fillip. ","date":"2025-06-17"},"verified":true},{"id":"ChZDSUhNMG9nS0VQUGF1YlBtMmIzellREAE","author":"Donna Knight","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU0slFZ5n5NbWWbLYX1mHbC3T02_37bvHwUxTXTMvPfd-Kyix49=s120-c-rp-mo-br100","rating":5,"date":"2025-06-04","text":"My husband and I purchased a Mazda CX-90. Our experience with the dealership was excellent. We really enjoyed the care that was given to us. We left the dealership feeling confident that we got a good deal on our purchase. We never felt hassled or pressured into buying. We love our new SUV. I will add another review for the service department when it comes time to visit the dealership for our routine service maintenance.\n\nI want to give a shout out to Mike Spear (Sales and Leasing Consultant) who sold us our Mazda CX-90, Skylar Brewer (Sales Manager) who helped setup our finance options and Chris Elder (Business Manager) who handled the finance data and more. All three made the car buying experience comfortable. We felt like we were among friends. We've bought many cars over the years from different dealerships and this one tops them all. I would give them a 10-star rating if google review offered one. We are truly that happy.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VQUGF1YlBtMmIzellREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEPPaubPm2b3zYQ%7C%7C?hl=en","owner_reply":{"text":"Donna, thank you! We sincerely appreciate you allowing us to be of service to you with your new vehicle purchase. We are pleased to hear that Skylar, Chris and Mike, made your experience here enjoyable and we will be sure to pass this along tom them. Thank you! ","date":"2025-06-17"},"verified":true},{"id":"ChZDSUhNMG9nS0VQTGh3YTdKb04yWVhBEAE","author":"Mark Masser","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKAXLO9PY3uAakvd1frNlEdwPd0wtuehBKVV-HB0wpzrv6xYA=s120-c-rp-mo-br100","rating":5,"date":"2025-06-01","text":"Courtesy staff, they finished when promised. I liked the video from the shop.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VQTGh3YTdKb04yWVhBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEPLhwa7JoN2YXA%7C%7C?hl=en","owner_reply":{"text":"Mark thank you for allowing us to service your vehicle here at Tom Roush, we really appreciate it and the great review. ","date":"2025-06-17"},"verified":true},{"id":"ChZDSUhNMG9nS0VPaUktNl90OWNYS1VREAE","author":"Julie Butt","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVTp9xenZCkrxkJjruYoVHMfDcvCJ2LQZE63Op7sP7csHRA98s=s120-c-rp-mo-br100","rating":5,"date":"2025-05-31","text":"My dad visited this week and the service team was very helpful. He kept harping on how nice the people were with helping him set up his phone in his car. Apparently “Skip” is the most helpful person he’s met this year, thanks for making our summer much easier.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VPaUktNl90OWNYS1VREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEOiI-6_t9cXKUQ%7C%7C?hl=en","owner_reply":{"text":"Julie, thank you for taking time to leave us your feedback and this excellent 5 star review. ","date":"2025-06-17"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURQemRyelZREAE","author":"amanda gifford","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKMIUPGoiBs3-efoU8-QgK2nLYglhGmC_pEux0uimb9eI9I9Q=s120-c-rp-mo-br100","rating":5,"date":"2025-05-30","text":"I had a great experience at Tom Roush and Brent helped tremendously! Highly recommend!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURQemRyelZREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDPzdrzVQ%7C%7C?hl=en","owner_reply":{"text":"Amanda, thank you very much for the great review. I will pass this along to Brent as well we appreciate it. ","date":"2024-12-04"},"verified":true},{"id":"ChZDSUhNMG9nS0VNT0Exc2lrajVYQlFBEAE","author":"Jacket Horse","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLgvqqjJncr-GdEW_aLxqHpR4cEkyM8PbDtQRv8cr1u3MLxhg=s120-c-rp-mo-br100","rating":1,"date":"2025-05-29","text":"I scheduled an appointment at Tom Roush Mazda after learning about the Mazda Infotainment Settlement, which offers a free software update covered under a Limited Extended Warranty. Before the visit, I even called the dealership to confirm that the service would be fully covered and I wouldn’t have to pay anything out of pocket.\n\nHowever, when I arrived for my appointment, the front desk told me I needed to authorize a diagnostic first—and that if the issue wasn’t covered under the warranty, I’d be charged $175. This requirement was never mentioned during the phone call, which felt misleading and frustrating.\n\nCustomers deserve full transparency up front, especially when dealing with warranty-covered issues. Disappointed in the experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VNT0Exc2lrajVYQlFBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEMOA1sikj5XBQA%7C%7C?hl=en","owner_reply":{"text":"Jacket, we want to thank you for your feedback in regard to your recent service visit with us here at Tom Roush. Please give our service manager a call Matt Laberman at 317-867-9227. We cannot review your concern because we not have the necessary information in this review to fully understand what took place. ","date":"2025-05-31"},"verified":true},{"id":"ChZDSUhNMG9nS0VNbUx2NXU2OHRYbGZREAE","author":"priyanka baloni","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUb74BIE5WtXSfnctdfbsmuXsHueb4jtdyKpJu0ZQvc5WQ7eFaFYg=s120-c-rp-mo-br100","rating":5,"date":"2025-05-29","text":"We recently purchased Mazda CX-90 and had a great experience working with Filip and Mike as they made the process smooth for us. They were prompt in replying to our queries and on the day of purchase, helped in explaining the features and other aspects of the car. Highly recommend working with them for your next Mazda purchase.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VNbUx2NXU2OHRYbGZREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEMmLv5u68tXlfQ%7C%7C?hl=en","owner_reply":{"text":"Priyanka, thank you so much for the excellent review. We are pleased to see that you enjoyed your experience here with Filip and Mike. We look forward to hearing from you soon. ","date":"2025-06-17"},"verified":true},{"id":"ChZDSUhNMG9nS0VONnAyOW53eklMOGVnEAE","author":"Nicole Gibson","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKx6fqaQQwmGzblvXxWrfKhhruXkqa6GCo1fRwP0_qU7Zr7jw=s120-c-rp-mo-br100","rating":5,"date":"2025-05-27","text":"I bought a Mazda CX-5 recently. The customer service was excellent and I love my new car!! Thanks Mike Spear!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VONnAyOW53eklMOGVnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEN6p29nwzIL8eg%7C%7C?hl=en","owner_reply":{"text":"Nicole, we really appreciate you allowing us to be of service to you in the purchase of your new Mazda CX-5. We are pleased you are enjoying your new vehicle and appreciate the five star review!","date":"2025-06-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUQydXB5SnBnRRAB","author":"Diego Castaneda","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXsOnKfPwI7sQRoLHF_tiWjvyHswKMS1pT5o4u83qoKBjBBvFIl=s120-c-rp-mo-br100","rating":5,"date":"2025-05-24","text":"Excellent experience on my service visit, Scott is a great service manager","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQydXB5SnBnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID2upyJpgE%7C%7C?hl=en","owner_reply":{"text":"Diego thank you for the excellent review!","date":"2025-06-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VJLXVtdExhdTRPNXJRRRAB","author":"Noah","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLaqYMH7LzEZfUH8jKvnfBVuxCAFhBTZLrlXxYSP7CHkha55w=s120-c-rp-mo-br100","rating":5,"date":"2025-05-22","text":"Shoutout to the parts department Ike/Dylan for helping me figure out what I needed and then providing world class service to make it happen.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJLXVtdExhdTRPNXJRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEI-umtLau4O5rQE%7C%7C?hl=en","owner_reply":{"text":"Noah thank you so much for the excellent review! We will be sure to pass this along to Ike and Dylan. ","date":"2025-06-17"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNyNDVpUE9REAE","author":"Jenny Garner","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIYURdWAQiWM_rMrbd5ANNQ4ZAf2hcHDxqwiMbPiSvWpG2SfA=s120-c-rp-mo-br100","rating":5,"date":"2025-05-21","text":"Ryan Ott was amazing and patient with us.  He was very knowledgeable about each suv we drove.  Once we purchased he spent a lot of time with us to make sure we knew how to navigate with all the features.  We also had a great experience with with the sales manager.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNyNDVpUE9REAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICr45iPOQ%7C%7C?hl=en","owner_reply":{"text":"Jenny thank you for the great review! We will be sure to pass this along to Ryan as well. ","date":"2024-07-13"},"verified":true},{"id":"ChdDSUhNMG9nS0VMeWVwOVBvdkx2aTJRRRAB","author":"Bayley Allen","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLW5QF6D5oYYC9LXpLcfFeIsylOYNmAjp1n6N70TpVyFlMSQA=s120-c-rp-mo-br100","rating":5,"date":"2025-05-19","text":"My husband and I purchased a car with the help of Marvin and it was easily the best dealership experience we’ve ever had. Marvin was so nice and patient with us while we ironed out what we wanted. He answered our questions with ease but also gave us space to talk about it and look over the car privately. The manager was extremely helpful and kind as well. He went above and beyond to help us secure a great deal. We truly appreciate the staff and LOVE our new car!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VMeWVwOVBvdkx2aTJRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKELyep9PovLvi2QE%7C%7C?hl=en","owner_reply":{"text":"Bayley, thank you so much for the excellent review! We will pass along your  kind words to Marvin and the team as well. Thank you. ","date":"2025-06-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VOTDMyX2lEaUlfa29nRRAB","author":"Simon G","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUcx8C7R5S23PWnoOmxhzgmANU_FusDzOsL92JuLjN93vxgdBUm=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-05-16","text":"Ryan (Sales) was super easy to work with, extremely knowledgeable about the car and features.  It was such a smooth and pleasant process buying a car.   Jeff (Finance) also very easy to work with.  No hard selling of paint protection, etc.  Great place to buy a car.  This is our third from them over 10+ years.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VOTDMyX2lEaUlfa29nRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKENL32_iDiI_kogE%7C%7C?hl=en","owner_reply":{"text":"WRX thank you so much we appreciate  you. ","date":"2025-06-17"},"verified":true},{"id":"ChZDSUhNMG9nS0VJYjc2cFdWbzhTc0ZREAE","author":"Ted Prather","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKXsbURjxEa6GcfD8oQtkr0QLYQLivFb1D51XeM9vyCIE284A=s120-c-rp-mo-br100","rating":5,"date":"2025-05-15","text":"Throttle response improved. Rear suspension jounce softer.steering responce not jerky, neutral.  More comfortable ride.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJYjc2cFdWbzhTc0ZREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEIb76pWVo8SsFQ%7C%7C?hl=en","owner_reply":{"text":"Ted thank you so much we really appreciate it. ","date":"2025-06-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VNeXY4dEs5MWFfYXhRRRAB","author":"Bryan","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUtA8BFDH00ZjjPuhNFzEngL7-RfT2pri5ZjN6MRetg37HYPTjU=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-05-13","text":"I purchased my first car from Tom Roush automotive group last month. The team was great to work with. Garen, sales, did an excellent job communicating and working with me. We are very happy with our purchase, highly recommend!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VNeXY4dEs5MWFfYXhRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEMyv8tK91a_axQE%7C%7C?hl=en","owner_reply":{"text":"Bryan, thank you so much we really appreciate it. ","date":"2025-06-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VMenl5b2ZYMGViam53RRAB","author":"Craig Mathews","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWEIIjmWPfvOTPCJ3zkykoMsaTets-7PSlf92BMNVCvuFqVh2kR=s120-c-rp-mo-br100","rating":5,"date":"2025-05-12","text":"They were super helpful able to get my work done in less than two hours. Help me out with everything I needed. I will be going back.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VMenl5b2ZYMGViam53RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKELzyyofX0ebjnwE%7C%7C?hl=en","owner_reply":{"text":"Craig, thank you for the excellent review! We appreciate it and you. ","date":"2025-06-17"},"verified":true},{"id":"ChZDSUhNMG9nS0VMSHUwcV9RajR1TVVBEAE","author":"Beth Troxell","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLweOAMVCz-XR1Xwx2qUyDw0ngvv6BLCBmIBUYG2jpfYVHcAA=s120-c-rp-mo-br100","rating":5,"date":"2025-05-11","text":"I want to share an excellent experience I had with an employee of Roush Mazda in Westfield, IN, last week. I was having trouble with my Apple  Carplay disconnecting while I was driving.  After trying everything I could including reading the manual, watching You Tube videos on the subject, and consulting two car aficionados I know, I decided to go to Roush Mazda and see if a salesman could help me.  I remember when I bought my Mazda 5 in 2019, the salesman showed me how to use car play. Figured if anyone might know how to help me, it would be a salesman.  Once hearing i needed help, Ryan Labellarte offered his time. I admitted why I was there and had no intention of buying a car, but he gladly listened to my problem.  I explained I was leaving on a road trip by myself and I didn't feel safe with this problem occurring. Being 71 year old woman, who is not tech savvy, he had to take time to explain basic things while trying to resolve my problem.  After  45 minutes with me, he did figure out the issue --- an issue with Siri.  It was obviously not an easy task to diagnosis this problem.  He was nothing but patient, kind, not patronizing, and was clearly interested in helping this clueless woman,  I couldn't thank him enough; he just told me to have a good and safe trip. WOW! Most salesman would have been thinking \"I could be selling a car\" and thus give up and excuse himself.  Not Ryan.  He was determined to help me despite the time it was taking.  This young man is destined to be successful.  He is quite intelligent and cares about the customer.  Tom Roush is lucky to have him on their staff!  My next Mazda will be purchased from Ryan Labellarte!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VMSHUwcV9RajR1TVVBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKELHu0q_Qj4uMUA%7C%7C?hl=en","owner_reply":{"text":"Beth, thank you so much for the great review and we are pleased you had a great experience here with Ryan helping you with your apple car play. We will pass this along to Ryan! Thank you so much. ","date":"2025-06-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VOWDQzNVBsX09uY3lnRRAB","author":"Allison Berlier","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXKCeoFW5RhrVE9sAPKDCB8P1-adRwvZEryn_nXBpAEj-ukKLY=s120-c-rp-mo-br100","rating":5,"date":"2025-05-11","text":"Everyone really cares about you and your vehicle! We have relied on Tom Roush for quality cars & service for over 35 years and they never disappoint.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VOWDQzNVBsX09uY3lnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKENX435Pl_OncygE%7C%7C?hl=en","owner_reply":{"text":"Allison thank you so much!","date":"2025-08-07"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUR0b1lydkVBEAE","author":"Kathy Simmons","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWytEZy0dguUV_ucsubj8K_2y6jlc9bzcl8zf8xNr9L5MqUGOEd=s120-c-rp-mo-br100","rating":5,"date":"2025-05-11","text":"The service at Tom Roush was detailed and the facility is very well maintained for taking care of their customers. Repairs and service required were communicated before doing any work.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR0b1lydkVBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDtoYrvEA%7C%7C?hl=en","owner_reply":{"text":"Kathy, thank you for your kind words and this excellent 5 star review! ","date":"2024-02-08"},"verified":true},{"id":"ChdDSUhNMG9nS0VOdkVvc3IzX3NmRWtBRRAB","author":"Clover Light","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKhaOEhG-930CyREWhBbD7RpT6h8cbF94kXyZN_bkGz_IMXsA=s120-c-rp-mo-br100","rating":5,"date":"2025-05-11","text":"Fast, friendly service!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VOdkVvc3IzX3NmRWtBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKENvEosr3_sfEkAE%7C%7C?hl=en","owner_reply":{"text":"Clover thank you so much we really appreciate you. ","date":"2025-06-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VPNngxSUdkanBDWTZ3RRAB","author":"Leslie Hine","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKmhEqJF16DLNKZAsQwmxcVruEI5fm-_raxZExFK2-E87TmkEfF=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-05-09","text":"I purchased a new Mazda CX50 with the help of Marvin, Skylar and Jeff. Marvin is knowledgeable and honest. He answered all my questions and made sure I knew how to work everything in the car before leaving the dealership. Skylar made the numbers work and helped in understanding the itemization of expenses. Jeff explained in detail the financing and it was quick. This was an overall great experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VPNngxSUdkanBDWTZ3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEO6x1IGdjpCY6wE%7C%7C?hl=en","owner_reply":{"text":"Leslie, thank you so much for this excellent review and for you kind words about our staff members. We will pass this along to them and really appreciate you taking time to leave us this great review. ","date":"2025-08-07"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnTUNZNGVLMFRREAE","author":"Israel Munoz","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKCtNJTSdvYvBquq1gzImRmo2kIbIuaitl3FPpo4xi1C-xWJw=s120-c-rp-mo-br100","rating":1,"date":"2025-05-05","text":"Worst experience I’ve had in a car lot! The sales person was eager to sell and friendly. Unfortunately the sales manager was a total prick! Talked to my partner and I like we were beneath him, I will never return or buy anything from any Roush dealership ever! Went to Skillman 30 mins away payed below MSRP was treated with respect and got the price I wanted for a new 2025 MX90.   (Edit)…  The post below Roush replying to my post is a total lie a fabrication, I was never given an offer or counter offer at all! Maybe you should call me instead and get the facts right before replying on a true honest post! Never was I offered msrp the sales manager said he wasn’t going to give the car up at that price. Get your facts right then reply!! Further more your Yelp reviews are only 2.7.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNZNGVLMFRREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMCY4eK0TQ%7C%7C?hl=en","owner_reply":{"text":"Israel, We want to thank you for taking time to leave feedback regarding your recent experience here at Tom Roush Mazda. I spoke with the sales manager and he explained that you were wanting us to price a car to you several thousand dollars under cost. He said he tried to work this out and even discounted the car well below MSRP for you but we were still unable to come to an agreement with you. I see that you stated you went to a competitor and purchased the car for under MSRP which is exactly what we offered to do for you on a CX-90. Every dealer pays the exact same price for a vehicle and we match or beat pricing by other dealers on a daily basis and you would not have been the exception on earning your business here. We have a 4.8 star google rating, we are the oldest Mazda dealer in the region having been in business over 53 years and we are the number one Mazda Dealer in Indiana based on new car sales volume so when we see this kind of review we are always investigate to determine what exactly took place and both the sales manager and sales person had a different perspective on what occurred. It is very rare that we see not only this kind of review but someone use a slur to describe a well respected member of our team with over 10 years a tenure. Please feel free to reach back out to us here at the dealership if you want to discuss this further. We wish you the very best with your new vehicle. ","date":"2025-05-05"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNRdExhNUZBEAE","author":"Stephen Schnelker","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJSRimpVEJpxUTeOpeh6cQpStAbPiPXEUVcMI4D6RQzNt6V-w=s120-c-rp-mo-br100","rating":5,"date":"2025-05-03","text":"Went to Tom Roush Mazda to get an oil change but forgot my coupon.  They honored the deal anyway and gave me a free car wash to boot.  Very friendly and got the job done in less time than they had told me it would take.  Oh, and their coffee was good too!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRdExhNUZBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQtLa5FA%7C%7C?hl=en","owner_reply":{"text":"Stephen, thank you! We appreciate the great review and you. ","date":"2025-08-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURwN09TS3VBRRAB","author":"Larry Salsman","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKPNkkgoFq7bLBPxi9Z4qUpWwci7R87Uaw5CJki1jBTY2xOPQ=s120-c-rp-mo-br100","rating":5,"date":"2025-05-02","text":"Body work was great. Put black plastic trim around wheel well. Looks like new","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwN09TS3VBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDp7OSKuAE%7C%7C?hl=en","owner_reply":{"text":"Larry thank you so much for the excellent five star review. ","date":"2023-08-22"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNZeC1PRzdBRRAB","author":"Deb Kelleher","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL9kyCNPn8MFvttIqWn4SCkJ1MbFw9p4qMszXZ2ytvF0OYvgQ=s120-c-rp-mo-br100","rating":5,"date":"2025-05-01","text":"Had a great experience on my recent lease of a new Mazda.  I had some issues getting to the dealership and Brent even drove the new Mazda to my house for me to inspect.  Rides even better than my last one.  Great personalized service!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNZeC1PRzdBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICYx-OG7AE%7C%7C?hl=en","owner_reply":{"text":"Deb, thank you so much for this great review we really appreciate it. ","date":"2025-08-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNHOThtN3B3RRAB","author":"Don Bates","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ0h8_d1SjkJ0ZwP5FwxN9V-56IlRJTCNWqTaLVwFM5OsaP=s120-c-rp-mo-br100","rating":5,"date":"2025-05-01","text":"My salesperson, Larry Graves, was very knowledgeable, courteous and attentive.  I was very appreciative of the \"soft sale\".\nI also like the fact that he has followed up to make sure everything has been satisfactory of my expectations. He has also made himself available to assist in any additional support or questions that I may have. Overall, a pleasant experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNHOThtN3B3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICG98m7pwE%7C%7C?hl=en","owner_reply":{"text":"Don, thank you for the kind words and for allowing us to be of service to you. We appreciate you.","date":"2021-11-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnTURvLS1QdHRBRRAB","author":"Joshua Beecher","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVc51KQC5F1B1OUMNsynRE_TSlT22gKlgMaW4Deg3spJP--y-Jd=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-04-29","text":"AJ Roush, is the man! I had an issue and he worked with me until it was resolved. You won’t find customer service like this at any other dealership.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURvLS1QdHRBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMDo--PttAE%7C%7C?hl=en","owner_reply":{"text":"Joshua, thank you so much!","date":"2025-08-07"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnTURveS1XWmJREAE","author":"Jose Rivas","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIZpBla6Bsdo4-gO3qqLEHYjLO6QSetcIEr5E2wwo4px_1eoA=s120-c-rp-mo-br100","rating":5,"date":"2025-04-28","text":"I had been in the market for a while until I spoke with Marvin Lucas and he actually listened to me and made sure I was getting everything I always wanted within a car It was his help and attention that made be more comfortable with my decision on trusting Tom Roush with a new car. If you ever need help Marvin should be the guy you ask for when you walk in.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURveS1XWmJREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMDoy-WZbQ%7C%7C?hl=en","owner_reply":{"text":"Jose, thank you so much. Marvin is a great member of our team and cares about all of our customers and it shows with reviews like this. Thanks again. ","date":"2025-08-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnTURvb2ZUdndBRRAB","author":"Nadine White","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUq_FjHbqblGFRDV40ir0Nzjbh-xNOrOeGxHpKkBhzXYrzVoaYm=s120-c-rp-mo-br100","rating":5,"date":"2025-04-25","text":"Excellent service from start to finish!\nNathan was awesome!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURvb2ZUdndBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMDoofTvwAE%7C%7C?hl=en","owner_reply":{"text":"Nadine, thank you so much we really appreciate it. ","date":"2025-08-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNZNGJtVXlBRRAB","author":"Mardi Kightlinger","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXXNTSoVT9RcHm6_KV2xi7ukXpDlHTOw6MX4VWz3l80n2lnBqeA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-04-23","text":"I just had my 2016 CX-5 serviced at Tom Roush.  They are always thorough and are so nice to me.  I appreciate all of the people who look out for my needs and safety.  Since I don't usually see the mechanics, I want them to know how much I appreciate them too.  They always wash my car too and this time they wiped it all down too.  It still looks new.  Thanks everyone!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNZNGJtVXlBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICY4bmUyAE%7C%7C?hl=en","owner_reply":{"text":"Marid, we really appreciate you allowing us to be of service to you and for taking time to leave us this excellent review.","date":"2022-08-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnTURvcXV5cW93RRAB","author":"Nicole Kelso","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXl3JGvjj0YZRLXT969yQK49znZB_a2LgKpo1ZNTmrm-cgKmtub=s120-c-rp-mo-br100","rating":5,"date":"2025-04-23","text":"My husband and I went in to look at a model we were interested in and were not committed to purchasing on that day.  However, Marvin Lucas was AMAZING.  He listened to what we were looking for and didn't get discouraged when we said no to our first choice because we just couldn't get to the numbers we wanted.  He gave us more options and we left with a \"new to us\" CX-5.  We couldn't have been more pleased to his attention to detail, communication and listening.  It was truly a pleasure.  Thank you!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURvcXV5cW93RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMDoquyqowE%7C%7C?hl=en","owner_reply":{"text":"Nicole thank you for a great review! We really appreciate it and you. ","date":"2025-08-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnTUNvemJXZGtnRRAB","author":"Eric Harris","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVspprFBCC_yhuydpbxupECgyZ5ygK66J6bEJFTGNhzD2RH9ATpxw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-04-19","text":"Had a fantastic experience from everyone at Tom Rush Mazda. They were very knowledgeable and even provided a video to tell me what I needed to know about the repairs for my truck. Mr. Scott was very knowledgeable and helpful. I definitely will reach out to him about scheduling my future repairs.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNvemJXZGtnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMCozbWdkgE%7C%7C?hl=en","owner_reply":{"text":"Eric, thank you so much for the excellent review and the 5 stars we really appreciate it and you. ","date":"2025-08-20"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNXOHF2V2VnEAE","author":"Paul Uglum","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIaA5Yaa2NGrUwXYDgrWN8v6YYWNxIjMn_ZJEYqGqaZs572rQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-04-19","text":"Their service department is excellent.  It is easy to make an appointment, they go out of their way to keep you informed and you know the cost up front.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXOHF2V2VnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICW8qvWeg%7C%7C?hl=en","owner_reply":{"text":"Paul, we really appreciate you taking time to leave us this great review!","date":"2022-04-05"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnTUNvdHBPR0pREAE","author":"Kit Molnar","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKvvAChol71AGQR9gbbqHlrWgStSdzHzdx51yPPsHBJOF0Mcg=s120-c-rp-mo-br100","rating":5,"date":"2025-04-16","text":"The Roush team did a great job explaining the recall repair work. They also pointed out some basic maintenance items that were due without putting undue pressure on me. I appreciated the heads up.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNvdHBPR0pREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMCotpOGJQ%7C%7C?hl=en","owner_reply":{"text":"Kit, thank you taking time to leave us the great review we really appreciate it and you. ","date":"2025-08-20"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURiOTVLdFVREAE","author":"Hope McKay-Miller","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXQBIUM3Ls8AZi4NToA8KTj531LnKUsLw4XkKTiIVUMNlkCksod=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-04-11","text":"Super fast, friendly and professional experience!! Everyone is always so helpful!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURiOTVLdFVREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDb95KtUQ%7C%7C?hl=en","owner_reply":{"text":"Hope thank you for the great review we really appreciate it. ","date":"2024-10-19"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUQwM3JubzVBRRAB","author":"Norm Foust","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKUpkG0kxq24khxslVULaliuR2r8PIW2Vm5Ryv2_zRrt260GD4=s120-c-rp-mo-br100","rating":5,"date":"2025-04-11","text":"Well received, competent service techs. Great\nservice advisor, Scott","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQwM3JubzVBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID03rno5AE%7C%7C?hl=en","owner_reply":{"text":"Norm thank you for the excellent five star review! We appreciate you!","date":"2021-03-06"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNRdTRtUVNBEAE","author":"Bonnie Mann","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU3i4ErC3uYYyHhJ3gEHddbdxD5zjpn6Plt7pLXWy9Ydcv5WD8=s120-c-rp-mo-br100","rating":5,"date":"2025-04-10","text":"They diagnosed and fixed an issue that has been ongoing for more than two years that no one else has been able to find.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRdTRtUVNBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQu4mQSA%7C%7C?hl=en","owner_reply":{"text":"Thanks, Bonnie. Glad we could help you out. Such kind words from a customer!","date":"2018-07-30"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnTUNJckxISG5BRRAB","author":"Theodore Bearman","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUaCp1ZayIqKINFM_mpzRDQBl9rsZ2bq9qUS77r01Q6Y4-L2TY=s120-c-rp-mo-br100","rating":5,"date":"2025-03-31","text":"Service is great and staff is friendly.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNJckxISG5BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMCIrLHHnAE%7C%7C?hl=en","owner_reply":{"text":"Thanks for the great review!","date":"2025-04-01"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnTUR3LThLclp3EAE","author":"Detroit 11","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIV545qHwHYr_s2V7Nq4LF9r_zuh57z7NX-FdBHG5PSPZ-xWw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-03-28","text":"Always a pleasant experience. They get your service done quickly.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUR3LThLclp3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMDw-8KrZw%7C%7C?hl=en","owner_reply":{"text":"Thanks for the awesome review!","date":"2025-04-01"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnTUR3cDhtRlhREAE","author":"Jason Allen","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUhL9RowV37KkG2Ckvwvg8qstVjpgfMCemuD81C_kFyR-E8DlYV=s120-c-rp-mo-br100","rating":5,"date":"2025-03-28","text":"Lee did a great job finding a car to meet requirements.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUR3cDhtRlhREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMDwp8mFXQ%7C%7C?hl=en","owner_reply":{"text":"Thanks for the great review.  Happy to hear you had a good experience working with Lee!","date":"2025-04-01"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnTUN3X1ltaHhBRRAB","author":"Merle Davis","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL0rErR3rxJVWR4vqmM_ZAnKaAleHoIMZPdDAd-EtdZSaGVMg=s120-c-rp-mo-br100","rating":5,"date":"2025-03-20","text":"My salesman made my leasing experience very easy. I will recommend this dealership to my friends and family","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUN3X1ltaHhBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMCw_YmhxAE%7C%7C?hl=en","owner_reply":{"text":"Thanks for the awesome review Merle!  ","date":"2025-04-01"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnTURnNzhuSGZ3EAE","author":"Tony Sales","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL51bVZUlv_pKHzMtKnC2S-p_7fySlv5cAbxgueadNJqzmpZg=s120-c-rp-mo-br100","rating":5,"date":"2025-02-28","text":"Service was excellent and very efficient. Easy in and out.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURnNzhuSGZ3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMDg78nHfw%7C%7C?hl=en","owner_reply":{"text":"Tony thank you for the great review and the 5 stars!","date":"2025-04-07"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnTURna3FYSUhnEAE","author":"Kenneth Lahey","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKCtEYiaXKtqTeD-xFwzCJK8iOx_NndPWW37zSlCEzQhir-Ag=s120-c-rp-mo-br100","rating":5,"date":"2025-02-23","text":"Ryan and sales team were professional and patient.  Great communication and follow up from entire staff.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURna3FYSUhnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMDgkqXIHg%7C%7C?hl=en","owner_reply":{"text":"Kenneth, thank you for your kind words and for the five star review, we really appreciate it and you. ","date":"2025-04-07"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnTURnc3JLTVRBEAE","author":"John","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVUO5Ss9puHHBfUZXzdNx8KATdiMo0-eCCvxqVWTbWSQ6lXISs=s120-c-rp-mo-br100","rating":5,"date":"2025-02-23","text":"Great service less time than was told.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURnc3JLTVRBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMDgsrKMTA%7C%7C?hl=en","owner_reply":{"text":"John, thank you so much for taking time to leave us this excellent review!","date":"2025-04-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnTURndEp2Y2lRRRAB","author":"Sharon Strange","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIHCLNbNJp3pQju01e88Llzwu_02iLd6hoVCAZJ9HI9gLCPBA=s120-c-rp-mo-br100","rating":5,"date":"2025-02-22","text":"Brent Cassidy was very pleasant to work with and his professionalism was outstanding and the whole staff treated us great.\nAnd we’re very much enjoying our new car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURndEp2Y2lRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMDgtJvciQE%7C%7C?hl=en","owner_reply":{"text":"Sharon, thank you so much for the great review! ","date":"2025-04-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnTUNnNWFlQXFRRRAB","author":"Roberta Jordan.","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ0tKa_kYOv92vCqhVPHmhl1EcYWBFNOs5_Ag6M557H-jUxJg=s120-c-rp-mo-ba12-br100","rating":2,"date":"2025-02-19","text":"Went here a few months ago, test drove a vehicle and expressed that I wanted to buy, but had a few months left of payment on my current vehicle. Asked what paperwork or information I needed to bring in for our appointment the next day, and I was told no need to bring anything. Came in for my appointment the next afternoon, and the initial salesman had me work with a different salesman bc he was selling a car to someone he met earlier that week. The new salesman, Roger, was amazing! I told him that I’d like to purchase, and asked about my current vehicle; he listed all of the documentation that was needed. I feel that I wasn’t taken seriously, bc why would I be told nothing needed the first time? I work long days and work an hour away, so my valuable time was wasted. I planned to walk out with a new vehicle that night. I went to another dealership and bought a brand new 2025 SUV. If I’d worked with Roger from the start, I’m sure my experience would’ve been different. But it is what it is!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNnNWFlQXFRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMCg5aeAqQE%7C%7C?hl=en","owner_reply":{"text":"Roberta, We want to thank you for taking time to leave us feedback regarding your experience here at Tom Roush. It is rare we see a 2 star rating and we understand the frustration regarding documents needed to purchase a vehicle here. We will be sure to use this as a training and coaching moment with our sales person who assisted you in the beginning. Thanks again. ","date":"2025-04-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnTUNnOVktWmlRRRAB","author":"James Higgins","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLFCMO3iDrTid2_17_m2l-RrnzKA23Q82af9aCxs9gh1tH3oQ=s120-c-rp-mo-br100","rating":5,"date":"2025-02-19","text":"I appreciate being listened to and having the opportunity to speak with the service team. Thank you for your service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNnOVktWmlRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMCg9Y-ZiQE%7C%7C?hl=en","owner_reply":{"text":"James, thank you! We appreciate it and you. ","date":"2025-04-07"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnTUNnaUxfd0hREAE","author":"Jeff Kitchen","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVlr0tWB4jqlHdMIaLQd99s5cuQHcNnilntoAKaPLnqgrIU9PJV=s120-c-rp-mo-br100","rating":1,"date":"2025-02-13","text":"Nice try.  Someone from the dealership commented on my previous review, and basically lied.  First, look at Yelp reviews, which give a different picture than the inflated reviews here (2.7).  I wonder what you bribed people with to get good Google reviews. No, you DID NOT CONTACT ME DAILY, as you state in your reply to my review.  The dealership only called me once....I had to initiate contact each and every time WHEN YOU DID NOT CALL BACK.  Always with an excuse, but you only called once.  This, after receiving a down payment on a vehicle.  Mazda, when I contacted them, had a very different story, yet you perpetuate the lies.  The only reason the process stopped is because you failed to contact me, for days.  We literally put a down payment, and submitted the paperwork.  Happy to share my iPhone screen shot of calls, incoming and out going and emails.   The only thing correct in their response, is we are enjoying the vehicle we purchased elsewhere.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNnaUxfd0hREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMCgiL_wHQ%7C%7C?hl=en","owner_reply":{"text":"Jeff,  We wish you the best and stand by our comments to your review and our communications history recorded in our CRM. We never want a customer to leave and feel the way you do and we do apologize that we failed to meet your expectations and there is no benefit to us here for a customer not to do business with us. We are the oldest Mazda dealer in the region and 5th in the nation so our reputation with Mazda is excellent and were awarded gold cup status. Yelp is also a paid service that we have not subscribed to in several years and we would never \"bribe\" anyone for a review. Please feel free to reach out to our GM AJ Roush at ajroush@tomroush.com if you wish to discuss further. Congratulations on your new vehicle we hope it serves you well for years to come.  ","date":"2025-02-13"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnTURBb2NhX1hREAE","author":"Gavin McDonald","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjX8qk__pUuItCFUo7OLtuJMITJSJnT0AY5yanUOXjCp0MxuHEzA=s120-c-rp-mo-br100","rating":5,"date":"2025-02-09","text":"Scott was amazing!! Had 2 recalls and oil change down within an hr!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURBb2NhX1hREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMDAoca_XQ%7C%7C?hl=en","owner_reply":{"text":"Gavin thank you for the excellent review we appreciate it an you. ","date":"2025-04-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnTURBd1BQZHRRRRAB","author":"Dan Mathis","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVNc1Dn0-jdqoh3Lgya8JP0nJFRk-XypLfiFWx3IonfrFyg-XoX=s120-c-rp-mo-br100","rating":5,"date":"2025-02-06","text":"Scott was great.  It was my first experience at Tom Roush Mazda, and he really made me feel welcome and that my car was getting real attention.  Very much appreciated!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURBd1BQZHRRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMDAwPPdtQE%7C%7C?hl=en","owner_reply":{"text":"Dan thank you for the great review and the 5 stars we really appreciate it and you. ","date":"2025-04-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnTURBcU03bF9RRRAB","author":"Helene Cross","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLzqbSR64JPa4V4as9RUZzIQHHHU5mOTat-FKOyxY05IP3CkQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-02-06","text":"As we have grown  to expect, the service, professionalism, expertise and communication from all providers we encountered was outstanding. The video summary of the work is a great bonus. Thank you.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURBcU03bF9RRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMDAqM7l_QE%7C%7C?hl=en","owner_reply":{"text":"Helene thank you so much for the kind words and the excellent review! ","date":"2025-04-07"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnTUNBdTZMaUp3EAE","author":"Christine Pickell","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUFOr9gNQ37p32k9FnfRhwpNS72_ZYVwOhP091ea9fAQiBpNTSHHg=s120-c-rp-mo-br100","rating":5,"date":"2025-02-04","text":"Prompt service. I was well informed of all charges before the service was performed.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNBdTZMaUp3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMCAu6LiJw%7C%7C?hl=en","owner_reply":{"text":"Christine, thank you for the great review and the 5 stars! ","date":"2025-04-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnTUNBNnRQczlBRRAB","author":"Jeffrey Kitchen","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKw_DjBC8fgyLZSNpzAh7_ixY3mxxxXDEyzjQHXTnwsfADIHQ=s120-c-rp-mo-br100","rating":1,"date":"2025-01-31","text":"The worst dealership I have ever dealt with.  Incompetent at each level from sales, and management.  A simple sale, with a deposit placed almost two weeks ago turned out to be a complete waste of time.  In addition to zero accountability, and follow up, they sent the wrong paperwork, and could not received emails.  I thought things would turn around when the Sakes Manager strongly inserted himself, and promised to get this going, only made it worst.  Who knew my first car, an 86  Mazda RX7, would be my last.  Thankfully another dealership took and processed a sale in 45 minutes.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNBNnRQczlBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgMCA6tPs9AE%7C%7C?hl=en","owner_reply":{"text":"Jeffrey, We appreciate you taking time to leave us feedback regarding your recent purchase attempt here at Tom Roush. It is very very rare we see this kind of a review about our dealership. Tom Roush has been in business for over 53 years and family owned and the oldest Mazda dealer in the region. We have a 4.7 google rating so we do take care of our customers and appreciate them.  I reached out to the sales manager and was informed you were attempting to purchase this vehicle in your company name and that did require several extra steps and documents from you that were required from Mazda. I see you had multiple communications with your sales associate starting on January 18th and running through the 24th with the sales manager. My understanding is you had sent emails to us that we were not receiving and from the communications I can see that was indeed the case. I also see we asked for documents from you that were not being sent or we were not getting the correct items.  I see from the communications that we were working to figure out the problems with you on receiving what was being required from Mazda for an approval and you decided you were no longer interested in pursuing the purchase. We understand your frustrations but from what we can see there were several back and fourth conversations between us and you so communication and follow up did occur almost on a daily basis. I see we did send the correct paperwork and asked for additional documents in case we needed them to speed up the process. Mazda financial requires specific items with Business applications and unfortunately they would not approve the loan without the required docs. We have a professional and knowledgeable sales and finance team here that was working to help you with a vehicle and no one here is incompetent. Your frustrations are yours to have and we appreciate the feedback but  your statements here are simply not true. We wish you the very best and happiness with your new vehicle and we stand by our multiple 5 star reviews as to how we conduct business here and take care of our customer. ","date":"2025-02-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURfbDRiTW5nRRAB","author":"Rick Artusi","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI9lw2sfvpI4ll-0BgmTL83rYn-kujlR9zRz3rduGDvoi5gvQ=s120-c-rp-mo-br100","rating":5,"date":"2025-01-27","text":"I Purchased a 2015 Dodge Durango from here last week. The salesman Fillip was fantastic from start to finish answering all my questions and getting me the best possible price. The finance manager worked very hard at getting me the best interest rate and everything worked out great. I am very satisfied with the vehicle and very satisfied with this dealership.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURfbDRiTW5nRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID_l4bMngE%7C%7C?hl=en","owner_reply":{"text":"Rick, thank you so much for the excellent review we really appreciate it and you. ","date":"2025-04-07"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURfOC1PUktnEAE","author":"Franny Davis","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXc_RtKlbd4TVKVkv2cq4T1Q5dZkr9e7J5ztx2F9q9R277MK78l=s120-c-rp-mo-br100","rating":5,"date":"2025-01-27","text":"Service department is excellent! Speedy, thorough and great at communicating.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURfOC1PUktnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID_8-ORKg%7C%7C?hl=en","owner_reply":{"text":"Franny, thank you so much we really appreciate it and you. ","date":"2025-04-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURfaWNtdXhnRRAB","author":"Mike Kimball","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLixcl5W0a320auaJtqHcPkOj40HtPWdDXeAlbGf-9zOvCqmw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-01-25","text":"This review goes out to Scott Bumgarner, the Mazda service advisor. Scott, hands down is the best service advisor that I've ever dealt with. Scott goes above and beyond, got my vehicle right in, made the whole experience absolutely great. Scott is an all-around great guy! Scott's great work shouldn't go unnoticed, he definitely deserves to be rewarded. Scott has got my business from now on and I'm telling anyone needing car repairs to go see Scott Bumgarner. Thank you Scott👍🏼","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURfaWNtdXhnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID_icmuxgE%7C%7C?hl=en","owner_reply":{"text":"Mike, thank you so much for the excellent review and your kind words about Scott. We will be sure he to pass this along to him. thanks again. ","date":"2025-04-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURyenRxd3FRRRAB","author":"David Gavia","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVx67ug42__e8XtR5IflhIaoFLBo3aM_CQz9V-6VtirMLhJbKyv=s120-c-rp-mo-br100","rating":5,"date":"2025-01-25","text":"They allowed me to come in early so I could make a business meeting and they worked me in.  They told me it would have me out in about an hour which I was happy with but they had me done in 30 minutes!  They didn’t try to sell me anything extra and my car was cleaned!  Great experience and great value!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURyenRxd3FRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDrztqwqQE%7C%7C?hl=en","owner_reply":{"text":"David, thank you for the great review! We really appreciate it and you. ","date":"2024-08-08"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN1azZlTWVnEAE","author":"Mark Schaaf","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVyEpbcv6Z7rD9KHhJo4rwGJYf4zlaiODAv9tEyN48A1ZXJf8c=s120-c-rp-mo-br100","rating":5,"date":"2025-01-25","text":"We really love our Mazdas. That's why we return to Tom Roush for service. The team is fast, reliable, and very friendly. I really appreciate the video of our car's critical service areas made by the technician. Tom Roush is not the cheapest, I'm sure, but you get what you pay for.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1azZlTWVnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICuk6eMeg%7C%7C?hl=en","owner_reply":{"text":"Mark, thank you for the excellent review and feedback regarding your recent experience here at Tom Roush, we really appreciate it.","date":"2022-08-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURfNE1TdXhBRRAB","author":"Darren Hydrick","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWcPV_Ik--TELU2amdk-DosHtUN4vH3jhIUn2oKvQi7Gteez-dWxw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-01-20","text":"Had a really good experience at Tom Roush. We bought a used BMW from them and within 30 days of buying the car had to do extensive repairs to the car. Instead of us paying for the repairs they were able to get us into a newer used Lincoln that is in much better condition. It was an amazing experience and highly recommend this dealership to any one I know. We’ll definitely come here again when I need another car!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURfNE1TdXhBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID_4MSuxAE%7C%7C?hl=en","owner_reply":{"text":"Darren, we appreciate your kind words and pleased you enjoyed your experience here at Tom Roush. Thank you for allowing us to be of service to you here. ","date":"2025-01-24"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNIM096Vk9REAE","author":"L Dorman","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL9MuqCpEjfr2zw8tnLtdwMKjJFnNCjkItrlvI2POwDvUXATg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2025-01-20","text":"Great experience overall.  I liked the video of the tire inspection.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNIM096Vk9REAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICH3OzVOQ%7C%7C?hl=en","owner_reply":{"text":"L Dorman, thank you so much for being a customer here at Tom Roush and for the great review!","date":"2024-10-19"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURfc1B2WUF3EAE","author":"Carol Shearer","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK8-xcTZPxX2SnXt2qI8z4LokQIJb82gC8YlDTHHSNXqArFLg=s120-c-rp-mo-br100","rating":5,"date":"2025-01-20","text":"Fast, efficient service and friendly, helpful staff.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURfc1B2WUF3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID_sPvYAw%7C%7C?hl=en","owner_reply":{"text":"Carol thank you so much we really appreciate the excellent review. ","date":"2025-01-24"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURqMU9ibXd3RRAB","author":"Stephen Coffer","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIKVBsHYA3UDPAEpEEWjYuj1idZPw-KDQ0lCYz-PFa_7L6Z9A=s120-c-rp-mo-br100","rating":5,"date":"2025-01-19","text":"Scott always makes the service trip easy.  Thanks as always.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURqMU9ibXd3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDj1ObmwwE%7C%7C?hl=en","owner_reply":{"text":"Stephen, thank you for the excellent review and your kind words about Scott. I will pass this along to  him. We really appreciate you. ","date":"2024-05-20"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUR1anRpZ25RRRAB","author":"Ron","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJlQJgNHrWeWr_OV3jm__RsDR6bEx9UE9UJSK4btacK2hM3iQ=s120-c-rp-mo-br100","rating":5,"date":"2025-01-18","text":"Service was fast and painless. Thanks guys!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR1anRpZ25RRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDujtignQE%7C%7C?hl=en","owner_reply":{"text":"Ron, we want to thank you for taking time to leave us this great 5 star review we really appreciate it. ","date":"2023-11-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUQ3aVlxVWpRRRAB","author":"Terry Kleiser","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUo-gkvA2K5SfSsuElzRp3zjgTqM7uPhg19bfdTsexwkiqbpyv7=s120-c-rp-mo-br100","rating":5,"date":"2025-01-15","text":"Our first contact was with salesman Lee Wildermuth. Lee was very professional, knowledgeable of the vehicle we were looking at.\nWe also had a great experience working with Mohammad ( Used car sales Manager).\nFinally, we worked with Finance employee James. He made the final process of purchasing a vehicle from Tom Roush Mazda a pleasurable experience.\nI highly recommend doing business with Tom Roush Mazda and ask for Lee.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3aVlxVWpRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID7iYqUjQE%7C%7C?hl=en","owner_reply":{"text":"Terry, thank you for allowing us to be of service you and for the great review. We will be sure Lee knows of your kind words.","date":"2024-10-19"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNfeG9UdmZREAE","author":"Jason Ransberger","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKcrV80Qg9GkxK9cGAru799z54h3uw-0cd-2uPYwviJCCGg9w=s120-c-rp-mo-br100","rating":5,"date":"2025-01-15","text":"Dealership was prompt and thorough with the service they provided.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNfeG9UdmZREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC_xoTvfQ%7C%7C?hl=en","owner_reply":{"text":"Jason, thank you for the excellent review. ","date":"2025-01-24"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURmbnZHUmx3RRAB","author":"Greg Albright","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUbTFO2CRHxXlItOhcsTkISUuA24tUImtjyBD3IFPsm-vkKLpj5=s120-c-rp-mo-br100","rating":4,"date":"2025-01-06","text":"As always, excellent service and quick.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURmbnZHUmx3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDfnvGRlwE%7C%7C?hl=en","owner_reply":{"text":"Greg, thank you for the excellent review we appreciate it and you. ","date":"2025-01-24"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUR2aE8ydmFREAE","author":"Don McAleavey","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK0rst_iHXBuRV7ao8wwyqvDXhpBYc7og1xU_TvIJQbgeD38A=s120-c-rp-mo-br100","rating":5,"date":"2024-12-18","text":"Poor service and a definite lack of communication. Simple oil change and tire rotation was scheduled with expected wait time of one hour quoted. Year make model and engine information all provided while scheduling. After an hour and a half, I asked for an update… 15 minutes later I was told that they were waiting on an oil filter. No effort on their part to explain the delay or reason for the delay. I had to seek out the information. When talking with the scheduling person I had expressly stated that I had a time constraint and was assured that I would be out in plenty of time. I would have easily been able to schedule a different day if there was any concern on their part.\n\nI updated my rating based on promise on their part that future visits would be better. I have used their services in the past with a different vehicle and had wonderful service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR2aE8ydmFREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDvhO2vaQ%7C%7C?hl=en","owner_reply":{"text":"Don, we appreciate you expressing your concerns here at Tom Roush with your recent service visit. You are very important to us and we want to ensure that we provide the level of service you have been accustomed to in the past. Thank you for updating your review and please feel free to reach out to our service manager if you have any further concerns so he can address those for you. \nThanks again!","date":"2025-01-24"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN2d2YtUEdnEAE","author":"Dylan Shirkey","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVUqQoKK6CF9CoOrWkamv_tMW3pAvwlCPmgJSj0WRCkYnMKGF0B=s120-c-rp-mo-br100","rating":5,"date":"2024-12-11","text":"My wife and I had an excellent experience here. Freddie and Skylar were incredible, making the process painless and easy. I would highly recommend stopping by.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN2d2YtUEdnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICvwf-PGg%7C%7C?hl=en","owner_reply":{"text":"Dylan thank you for your kind words. We will be sure to pass this along to Skylar and Freddie. ","date":"2025-01-24"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN2MHNMbjZBRRAB","author":"David Kellogg","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWzgzV3Y2ZQ2iRoaoIwGq-e95B0gInnoGjp4sFF_zkQireA7fua=s120-c-rp-mo-br100","rating":5,"date":"2024-12-09","text":"Super smooth. Easy to get in. Quick to get out. Comfortable place to wait.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN2MHNMbjZBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICv0sLn6AE%7C%7C?hl=en","owner_reply":{"text":"David, thank you so much for the great review we really enjoy seeing these and appreciate you being a customer here at Tom Roush. ","date":"2025-01-24"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN2bE8yYkxBEAE","author":"Jewell Morow","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKy0X-0oDW80Vuwu1TZAsUs4NqwyDVzY2sUxq7QR5wX6tThig=s120-c-rp-mo-br100","rating":5,"date":"2024-12-08","text":"TRM have been my go to for my little Mazda. They spoil me with Mercedes level service. I especially like how the tech provides a video. The wait room is pleasant too.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN2bE8yYkxBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICvlO2bLA%7C%7C?hl=en","owner_reply":{"text":"Jewell, wow thank you so much for your excellent review. We are always pleased to hear when our staff provides service that exceeds your expectations. We appreciate you and look forward to seeing you for your next service appointment. ","date":"2025-01-24"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURQcjczdmZREAE","author":"Richard Stone","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJvDfvVV_mXs1kYCV4MmnWSlG_kolglM-9E2y0rdVC-9la4vw=s120-c-rp-mo-br100","rating":5,"date":"2024-12-06","text":"Made an appointment for an oil change. Easy check-in. Waited no more than 40 minutes in a nice clean waiting area and they let me know the work was done. I was prepared for a longer wait but was pleasantly surprised that it wasn’t. Easy check out. Will go back for my next service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURQcjczdmZREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDPr73vfQ%7C%7C?hl=en","owner_reply":{"text":"Richard thank for taking time to leave us the excellent review we really appreciate it and you. ","date":"2025-01-24"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNJNWZpME5nEAE","author":"Andrew Worswick","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV9YN4RW0qEwtbWCwotvBlO0a8auTrhRNRcPrsHFn3nqnAWM8A9eQ=s120-c-rp-mo-br100","rating":5,"date":"2024-12-06","text":"Purchased 2 cars at Tom Roush and have had a great experience both times. Top notch customer service and definitely not the typical car buying experience. Will be a customer again...","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNJNWZpME5nEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICI5fi0Ng%7C%7C?hl=en","owner_reply":{"text":"Andrew we really appreciate you words and pleased you returned to purchase another vehicle from us here at Tom Roush. Thank you for allowing us to continue to be of service to you. ","date":"2025-01-24"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNQbHNUa2h3RRAB","author":"Bek Yuldashbaev","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXekhMgeiFeZUKT-sGBXcyk_xqCvSMJHfd79sJQm4MVzrEsPEkh=s120-c-rp-mo-br100","rating":1,"date":"2024-12-05","text":"I was disappointed with the service I received. I contacted them about a car they had listed for sale. Communication was horrible and they ended up selling the car from out under me. If you are an out of state buyer, I recommend looking elsewhere.\n\nEdit: I contacted the dealership about getting picture of a car before proceeding with the purchase. It took them 3 business days to send the photos to my email. As soon as I received the pictures, the salesman started the credit application process to just tell me later in the day that “someone else came in and purchased the vehicle”. This was extremely unprofessional especially after the salesman took down all my information for the credit app. The manager then contacted me promising that he will reach back out with other possible potions, he never ended up reaching back out. Again, if you are an out of state buyer prepare to be neglected.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNQbHNUa2h3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICPlsTkhwE%7C%7C?hl=en","owner_reply":{"text":"Bek, We appreciate your feedback and always work to ensure all customers here are valued. Unfortunately the vehicle you were interested in did indeed sell to a customer that had secured the car prior to you and there was nothing done by us to to sell this vehicle out from underneath you it was simply timing with the other customer having secured the car prior to you. We realize this is frustrating and we understand and your disappointment. Thanks again for your feedback and our apologies that we were not able to assist you with a vehicle you wanted. ","date":"2024-12-04"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURQcllTeE9REAE","author":"tom holt","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV8D8l1BoWtxqR2sEfaAq3yjQenPiheEtZMkmFCmXwx0Qcv8xPG=s120-c-rp-mo-br100","rating":5,"date":"2024-12-04","text":"Great car purchase experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURQcllTeE9REAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDPrYSxOQ%7C%7C?hl=en","owner_reply":{"text":"Tom we are pleased you enjoyed your experience here at Tom Roush and we thank you for the great review. Enjoy your new vehicle. ","date":"2024-12-04"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURQNXNua0N3EAE","author":"Chris S","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVexcw-YUVDlmZISQaGXGxCqNOTZWkcn7lY1EVHOtnP5ODDlDG0=s120-c-rp-mo-br100","rating":5,"date":"2024-12-01","text":"Pete in sales, Sales Manager Jeff Duncan and James in the finance department were excellent to work with. Will recommend Tom Roush Mazda to anyone looking for a new car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURQNXNua0N3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDP5snkCw%7C%7C?hl=en","owner_reply":{"text":"Chris thank you for the great review! We will be sure to pass along your kind word to our Mazda Team as well. Enjoy your new car. ","date":"2024-12-04"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURQcUl5ZVV3EAE","author":"Karen Keating","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJc1L5kT6RHjAhLTYuN6GsecCHjSlo90PPy7f8Uul9JCrc7Aw=s120-c-rp-mo-br100","rating":5,"date":"2024-11-28","text":"I worked with Brent Cassidy and selected a new Mazda CX-30 Premium Turbo. He was patient and kind, and even invited me back to do a deeper dive into some of the cool features.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURQcUl5ZVV3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDPqIyeUw%7C%7C?hl=en","owner_reply":{"text":"Karen, thank you so much for the great review we really appreciate it. ","date":"2024-12-04"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNQMC03OTBBRRAB","author":"William Gerhold","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVuw3AFmOJiG4REp4_DSmpA37STqrhsE5TrwArHrgiTQO_ss3c=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-11-27","text":"Highly recommend! Great experience at Tom Roush Mazda! AJ helped me trade in my old ride for a new CX9 Signature! My Wife actually loves it! Moe was really helpful giving me options on long term coverage and made it affordable! At the end of the day Ive owned many vehicles and the fact is they all break down at some point, its not a matter of if, but when. Having extended warranty coverage while your making payments is the only smart way to buy any vehicle in my humble opinion. I’ll be back for my next vehicle at Roush!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNQMC03OTBBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICP0-790AE%7C%7C?hl=en","owner_reply":{"text":"William thank you so much for the great review! We will be sure to pass this along to AJ and Moe as well. Thanks again enjoy your new vehicle. ","date":"2024-12-04"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNQZ2NxeFFnEAE","author":"Michael Stufflebeam","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLKIROTVZ0yjTn3SnsS4H1fkLWBjBM2cGmI2RPbhQuHHxMd=s120-c-rp-mo-br100","rating":5,"date":"2024-11-25","text":"Matt helped set up a feature in our new CX90- and authorizes new rear break pads. And Carlos did a good and relatively quick job while I waited - all good. Have to say I was pleasantly surprised by the service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNQZ2NxeFFnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICPgcqxQg%7C%7C?hl=en","owner_reply":{"text":"Michael, thank you so much for the great review we really appreciate it. We will pass this along to Matt and the service team. ","date":"2024-12-04"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNQb095TVdREAE","author":"Lindsay McGregor","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVYM5OfyV7CuNWJx6Vjiq1e_qi-bfEQUns34-RV1wJTd8DLSHD_=s120-c-rp-mo-br100","rating":5,"date":"2024-11-20","text":"10 stars, seriously.  I bought my Mazda from another dealer in town, and when I had a major issue (whole car shut down in traffic and gave me a \"Hybrid Malfunction\" warning), my dealer couldn't get me in for almost a week and couldn't provide me a loaner.  I called Tom Roush and talked immediately to Nathan, who couldn't get me in that day but asked me to come by and hooked me up with a loaner.  This was on a Friday and by Monday, I got a call that they had been able to identify an upcoming recall that caused the issue, and they fixed not only that issue but some other as-yet-unreleased recalls to save me another trip.  When there was another issue with my wipers the next day, they got me in immediately while I waited and got it fixed.  These guys know what they're talking about - I don't feel like they're just guessing with what the issues are, and they are so easy to deal with.  I really wish I had bought from them in the first place, and would HIGHLY recommend them for sales or service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNQb095TVdREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICPoOyMWQ%7C%7C?hl=en","owner_reply":{"text":"Lindsay, thank you so much for the excellent review! We really appreciate it. I will be sure to pass along your kind words to our service team. ","date":"2024-12-04"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUQzMmRlclRBEAE","author":"Michael Mitsch, Sr.","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKWz3Ny7viWQVjv_6p8mBliMyW9iH470h3Cyd7dCGn_IDfQoA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-11-16","text":"We had our son bring his car in to have a splash shield replaced on his Mazda 3.  The check of the car was excellent, the Dylan in the Parts Department treated him great and we are very appreciative.  Great experience and great people!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQzMmRlclRBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID32derTA%7C%7C?hl=en","owner_reply":{"text":"Michael, thank you so much for the excellent review we really appreciate it. ","date":"2024-12-04"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUQza3VEWXlBRRAB","author":"Karen Mackey","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ6560a6kzGAO3SgDvmin7W6H-K9pKRjX-MeRDEDffhJJ2LPA=s120-c-rp-mo-br100","rating":5,"date":"2024-11-13","text":"Always a pleasure to have my car serviced at Tom Roush.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQza3VEWXlBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID3kuDYyAE%7C%7C?hl=en","owner_reply":{"text":"Karen, thank you so much for the excellent review we really appreciate it. ","date":"2024-12-04"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN0bU0yNmF3EAE","author":"Eric Crampton","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLJ8-lzvTKR3lX3MNP909HV3Zioq3HGMhszrnMyUREPAWKsrQ=s120-c-rp-mo-br100","rating":5,"date":"2024-11-11","text":"Excellent and quick service. I like the technician videos, and this time the audio quality was better and I could hear the technician clearly.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN0bU0yNmF3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICtmM26aw%7C%7C?hl=en","owner_reply":{"text":"Eric, thank you for the great review we really appreciate it and you. ","date":"2024-02-08"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUMzMVlLMlhREAE","author":"Angelica Florence Fabiana","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJqlSrZrLQsXVJFmi9xO6ZkYIpipAlN4QgKRpbAhI3BBCWDFA=s120-c-rp-mo-br100","rating":5,"date":"2024-11-07","text":"Had to come back the second time but we had an amazing experience at Tom Roush Westfield. The place is clean and the staff are very polite. Thanks to Roger who greeted and accommodated us first, he’s the best! And to everyone who made the transaction smooth, a big thanks too!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMzMVlLMlhREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC31YK2XQ%7C%7C?hl=en","owner_reply":{"text":"Angelica, thank you so much for the great review and kind words we really appreciate it and you. ","date":"2024-12-04"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMzeXViWW5RRRAB","author":"Mike Swardson","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJGJ5dxYabSs_TjtDMNm7ClwWnZc-JggVTvgz8cBclr1I65Uw=s120-c-rp-mo-br100","rating":5,"date":"2024-11-04","text":"Nathan did a great job working with me on my repairs when I needed some warranty work done. He made it seamless with the ordering of parts, and providing me with a loaner for a few days.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMzeXViWW5RRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC3yubYnQE%7C%7C?hl=en","owner_reply":{"text":"Mike thank you sir we will be sure to pass this along to Nathan and the Mazda service team. ","date":"2024-12-04"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURYdjQyVXFRRRAB","author":"Andrew Clark","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLB7IojORe7Gze_W0M4-MX8_LkH9B0hc8LAvLny61Eooj_ZZg=s120-c-rp-mo-br100","rating":5,"date":"2024-11-01","text":"This is THE place to go for Mazda. I've had negative experiences as a couple of other Mazda dealerships, but these folks are doing it right. Incredible service, helpful team, attention to detail and care. I drive out of my way for this one.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURYdjQyVXFRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDXv42UqQE%7C%7C?hl=en","owner_reply":{"text":"Andrew we really appreciate your great review and we hope you enjoy your car for many years to come. Thanks again","date":"2024-12-04"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNweDhtc2pnRRAB","author":"Kim Cordell","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUJ6J67dOwlvfm3vM5A4iyX_cE5YpJOOXCFGjcUmU6uy73aLWLHnA=s120-c-rp-mo-br100","rating":5,"date":"2024-10-30","text":"Service was speedy and thorough. The free car wash was not vey good.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNweDhtc2pnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICpx8msjgE%7C%7C?hl=en","owner_reply":{"text":"Kim, \nThank you the great review! I see you were not happy with the car wash you received after your service was completed. We provide the car wash as a complimentary service and it is not a full service wash. We are always happy to run the car back through if it did not clean the car to your satisfaction. Thank you for the feedback we do appreciate. ","date":"2023-09-08"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURYN3NtZm1BRRAB","author":"rjtobi","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLcghbUS3xWQQyHsamQybMyMYYcUk1iMAxEBlkD35dbvKjMRg=s120-c-rp-mo-br100","rating":5,"date":"2024-10-27","text":"quick and easy  service done right","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURYN3NtZm1BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDX7smfmAE%7C%7C?hl=en","owner_reply":{"text":"rjtobi, thank you so much for the excellent review we really appreciate it. ","date":"2024-12-04"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURYLXNlN1FnEAE","author":"Alicia Mendoza","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLS6GG6O_vceXIMm7aVUNzIwKVOy-GHTLWUuvpYziG2dbkJWA=s120-c-rp-mo-br100","rating":5,"date":"2024-10-26","text":"Nathan was absolutely great!  He was so helpful and honest about my car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURYLXNlN1FnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDX-se7Qg%7C%7C?hl=en","owner_reply":{"text":"Alicia thank you so much for the excellent review and your kind words. We will pass this along to Nathen and the Mazda service team. ","date":"2024-12-04"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURaeGZuOHl3RRAB","author":"Damian Neeld","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU5k1CipCR2UvbxdEamit3iJg5f3oyDW_t_WpNMwcsOA2Ux6vo=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-10-14","text":"The inspection and diagnosis video was unique and very satisfying.\nEveryone was friendly and professional","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURaeGZuOHl3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDZxfn8ywE%7C%7C?hl=en","owner_reply":{"text":"Damian, thank you for taking time to let us know about your recent service experience here and for the great five star review we really appreciate it. ","date":"2023-10-14"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURuaGViSkN3EAE","author":"Zachary Spencer","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJfmNRKawgp1amHrytAklZ8zyXNa-HohG0BDzFxuR0oF_wt1A=s120-c-rp-mo-br100","rating":5,"date":"2024-10-07","text":"Fast friendly. It's a little pricey but quick and  offers courtesy transportation.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURuaGViSkN3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDnhebJCw%7C%7C?hl=en","owner_reply":{"text":"Zachary, thank you for the great review!","date":"2024-10-19"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNBNnZmaWxBRRAB","author":"Griffin Bryce","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUj3N29vwMS6mFRcvXqEYqmii0uSu70f4kfQxqF0txSi_nC0xQ=s120-c-rp-mo-br100","rating":5,"date":"2024-10-07","text":"Always in and out in a timely manner.   The Roush team is second to none.  Thank you Scott!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBNnZmaWxBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICA6vfilAE%7C%7C?hl=en","owner_reply":{"text":"Griffin thank you for the great review we appreciate it!","date":"2022-01-24"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNuaGY2S3JRRRAB","author":"Kristin Finn","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVolsUmhgeFx4PHrrpFTcSIzaRom8W9I9Zqlz4nuEw6F_vuFa_f=s120-c-rp-mo-br100","rating":5,"date":"2024-09-27","text":"I had a great experience with Freddie! Love my car and would highly recommend working with them!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNuaGY2S3JRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICnhf6KrQE%7C%7C?hl=en","owner_reply":{"text":"Kirstin, Thank you so much for being a customer  her and for your kind words about Freddy. Enjoy your new car!","date":"2024-10-19"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURIODhPdFZnEAE","author":"pia stewart","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIbPefXTA3ufNw1-GlZXp1-u8DC2kB1hGf9ikAqzZqgePZZWNhr=s120-c-rp-mo-br100","rating":5,"date":"2024-09-19","text":"I had the absolute best experience here! I was really pressed for time and couldn't stay long! Freddie was the best consultant I've had. The entire experience was top tier! I had to come back late and the finance person still took his time to explain and answer questions. Thank you guys for making my experience amazing! You have a customer for life! Keep up the great work!!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURIODhPdFZnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDH88OtVg%7C%7C?hl=en","owner_reply":{"text":"Pia, thank you for the great review!","date":"2024-10-19"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNIbmJ1MTBnRRAB","author":"Nicole Deimling","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJfm8LkDs8PDGF4e7BApEl_w8SqGcbbZe_PvcqOu6OiJ_ZucA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-09-07","text":"Good experience with the service department. Would recommend!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNIbmJ1MTBnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICHnbu10gE%7C%7C?hl=en","owner_reply":{"text":"Nikki, thank you for the excellent review we really appreciate it. ","date":"2024-10-19"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNIeFpEcVhnEAE","author":"Michael Powell","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIc5oSKBy-oXv3TOKBjtmzL9om7geO-wDl6bRrVXQLCMete=s120-c-rp-mo-br100","rating":5,"date":"2024-09-06","text":"Smooth buying experience.  Garen Gibbs was professional, friendly (without being slick), and informative—and efficient without being pushy.  I had done my research and knew what I wanted; he was responsive to that, answered my questions clearly and honestly, and didn't waste time on things I wasn't interested in.\n\nVery agreeable experience, and much appreciated!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNIeFpEcVhnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICHxZDqXg%7C%7C?hl=en","owner_reply":{"text":"Michael, thank you so much for allowing us to earn you as a customer! We will be sure to let Garen know about your excellent review of  him and the dealership. ","date":"2024-10-19"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNId2Z5ZnJnRRAB","author":"Kevin Aldin","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJp0px65T_bTLJqe-7tTpiX_ww-qX66Oxuj_WPsTZ4I3Yo_SQ=s120-c-rp-mo-ba12-br100","rating":3,"date":"2024-09-05","text":"After a rocky start to my first service appointment there on my Mazda 3, I was able to get a new battery covered by the 36 month/36,000 mile warranty. I will give them a second chance to make a first impression as the Westfield location is most convenient, and I look forward to a respectful, professional relationship.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNId2Z5ZnJnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICHwfyfrgE%7C%7C?hl=en","owner_reply":{"text":"Kevin thank you for the honest feedback and please reach out to Matt Laberman with any further concerns you may have with your vehicle. We hope to earn a 5 star rating from you in the future. Thanks again","date":"2024-10-19"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNIOU9MQVFnEAE","author":"Jeremy","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK_GAB_NJ4CygZ41QM4Jl_dTR0R57DEXSlnkaRIHyh3Sr2cJA=s120-c-rp-mo-br100","rating":5,"date":"2024-09-01","text":"Brent was a pleasure to deal with at tom roush. Laid back guy that explained everything without pressuring into add-ons.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNIOU9MQVFnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICH9OLAQg%7C%7C?hl=en","owner_reply":{"text":"Brent, thank you for the great review and for being a customer here!","date":"2024-10-19"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNIbUxxU0dREAE","author":"Michael Gress","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL-OX6YkFqhtDb1ktxs_KJZp5GcY1C2Rttj9FIcVnE1yKr5rQ=s120-c-rp-mo-br100","rating":5,"date":"2024-08-31","text":"Helpful service counter staff and work quickly completed.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNIbUxxU0dREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICHmLqSGQ%7C%7C?hl=en","owner_reply":{"text":"Michael, thank you for the great review!","date":"2024-10-19"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUQ3bDd2M3BBRRAB","author":"Jerald Shrewsbury","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK3qxoGO9H8aIHNlHnK1xHaiioNWaN2HBSuOc1c8-6LV0xWeg=s120-c-rp-mo-br100","rating":5,"date":"2024-08-29","text":"Got in quickly and needed work done quickly on my 2016 Miata. Been doing this since my first Miata in 2004. Terrific sales and service operation","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3bDd2M3BBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID7l7v3pAE%7C%7C?hl=en","owner_reply":{"text":"Jerald, beautiful Miata you own! Thank you for being a customer here at Tom Roush! We sincerely appreciate you. ","date":"2024-10-19"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURRMEtDN093EAE","author":"Robert Clayton","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLonHefO_BTQmpzwaHFT7rO6W_Ffmd4gC368gaeQIwRh8ESHw=s120-c-rp-mo-br100","rating":5,"date":"2024-08-26","text":"Service people are polite and efficient.  The service was quick and thorough.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRMEtDN093EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQ0KC7Ow%7C%7C?hl=en","owner_reply":{"text":"Robert thanks for taking time to review your recent experience here at Tom Roush. We appreciate the five stars and your business.","date":"2020-10-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURwcWNqU0Z3EAE","author":"Manet Shettle","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLKy0SgxDYcKDgbOtDjJus6-MN6XOiR09Hy8gsWtPdj4qIJ3g=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-08-26","text":"Always efficient but with excellent service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwcWNqU0Z3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDpqcjSFw%7C%7C?hl=en","owner_reply":{"text":"Manet, we really appreciate this excellent review and you!","date":"2023-09-08"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUQ3bnR2TkZREAE","author":"Garrick Hubbard","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI4AqKrdRVlqlxj6_5HIwieNIB_TUgdja88Uv6chJQRxGSwQw=s120-c-rp-mo-br100","rating":5,"date":"2024-08-24","text":"The many YouTube videos I watched to learn how not to get ripped off had me very suspicious and skeptical going into meet Larry about purchasing an automobile.  He proved he and the dealership were nothing like the internet warns of.  The interactions were straightforward, clear, transparent, and never uncovered any \"gotchas\"!  I drove away with confidence.  Highly recommend Larry and the dealership to anyone who would rather be in a dental chair than buying a car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ3bnR2TkZREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID7ntvNFQ%7C%7C?hl=en","owner_reply":{"text":"Garrick we really want to thank you for your kind words and for allowing us to be of service to you. Enjoy your beautiful new car. ","date":"2024-10-19"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUQ3OUl6WVpBEAE","author":"CJ Demidov","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL0em9fGqx00gj6Z4FFv8MVw6IBAcb4tRmuta9mKPay9xf20w=s120-c-rp-mo-br100","rating":5,"date":"2024-08-21","text":"I bought a used Mazda CX5 so far so good, 1200 miles, no issues. I put 5 stars because of Amber A. and Dan V. I had an issue with sales man mistake, but Amber saw it and fixed it, always replied emails. Dan V. quickly replied and tried to help.\nEveryone does mistakes, and I appreciate how quick you try to fix it.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ3OUl6WVpBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID79IzYZA%7C%7C?hl=en","owner_reply":{"text":"CJ, thank you so much for your kind words about Dan and Amber and for being a customer here at Tom Roush we sincerely appreciate it. ","date":"2024-10-19"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUM3dDhiNC1nRRAB","author":"Mojo","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWRC8OLDRMMqiCZ8rqrQuzPX1ifVRFYjYGhrDdP9SxrJPvsn7J4EA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-08-19","text":"Service was just fine.  Not a long wait.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM3dDhiNC1nRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC7t8b4-gE%7C%7C?hl=en","owner_reply":{"text":"Mojo, thank you so much for leaving this excellent review. We appreciate it. ","date":"2024-10-19"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUM3emVTa3ZBRRAB","author":"Atlas","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVAON179xPQ7rknw0N_tZv718UQbrX3GC6SYgC9FIbZCTzOGCo=s120-c-rp-mo-br100","rating":5,"date":"2024-08-17","text":"We had an absolutely fantastic with Garen and James purchasing a used vehicle. We would absolutely recommend them, and will be coming back for our future car purchases!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM3emVTa3ZBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC7zeSkvAE%7C%7C?hl=en","owner_reply":{"text":"Atlas, thank you for the great review and kind words for James and Garen we will be sure to pass this along to them both. ","date":"2024-10-19"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUM3aXFfZmZBEAE","author":"Dave Floyd","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKk2MWpbCIFE-mMTlmxznWJk9irQcHWahRDL-WiiTO7i6_brw=s120-c-rp-mo-br100","rating":5,"date":"2024-08-14","text":"Great and fast service with Nathan!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM3aXFfZmZBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC7iq_ffA%7C%7C?hl=en","owner_reply":{"text":"Dave thank you we will be sure to pass this along to Nathan and we appreciate you being a customer. ","date":"2024-10-19"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURiM2MyT01REAE","author":"roseanna madea","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIMMd5MrNY7QYloSJjN_XdME38e07GPfKhHpvSYgB-bNe4gMw=s120-c-rp-mo-br100","rating":5,"date":"2024-08-08","text":"Rodger and Jeff Duncan who both excellent work with","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURiM2MyT01REAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDb3c2OMQ%7C%7C?hl=en","owner_reply":{"text":"Roseanna, thank you for the great review and kind words we appreciate it and you. ","date":"2024-08-08"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNCbXFpZ2tBRRAB","author":"Julie Schrader","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIsHSCkIbA2i90dbwCH0cwOjUODpbY2dqaNvBz-V15TtBR3eA=s120-c-rp-mo-br100","rating":5,"date":"2024-08-03","text":"Quick service, great analysis. Service manager was super helpful by changing my key fob battery for me!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNCbXFpZ2tBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICBmqigkAE%7C%7C?hl=en","owner_reply":{"text":"Julie, thank you for taking time to leave us this great review we really appreciate it and you. ","date":"2022-12-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNkNFBLbHpnRRAB","author":"Sue Winebrenner","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJxV0IDPcLdKygRbdyhoy-ue90LFbgSu4hRLtN5P2anLseJ2w=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-08-01","text":"Everyone was friendly and professional. It was a quick oil change.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNkNFBLbHpnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICd4PKlzgE%7C%7C?hl=en","owner_reply":{"text":"Sue, thank you for the excellent review!","date":"2024-02-22"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMtNXJQNy1BRRAB","author":"Alice Haag","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLSQJnWfc6HOMmUTRzIsjnv9eVMm2hoqA233budheiMKk3A2A=s120-c-rp-mo-br100","rating":5,"date":"2024-07-28","text":"First service visit.  I was very happy with the service department.   I am so happy we picked this dealership.   Everyone is so friendly and helpful.\nLove my Mazda!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtNXJQNy1BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC-5rP7-AE%7C%7C?hl=en","owner_reply":{"text":"Alice we sincerely appreciate this excellent Five Star Review!","date":"2022-11-03"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNiM3JuZl9BRRAB","author":"Terri Graham","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJHM3p64MxORkAyEb_SPhip2cTodCdubpGBl4lEIpeUtXKWM6Bq=s120-c-rp-mo-br100","rating":3,"date":"2024-07-27","text":"Very timely and  the work is done accurately. Jon and Scott are great assets to Tom Roush.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNiM3JuZl9BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICb3rnf_AE%7C%7C?hl=en","owner_reply":{"text":"Terri, thank you for your kind words about Jon and Scott and for taking time to leave us this review. Please contact our Service Manger Matt Laberman if there was something more we could have done.","date":"2024-08-08"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNiZ29YOUdREAE","author":"Erin Sagona","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLA6ZR0VlEnuCPeKomOcCA-6cHHitH2t6ScEvs5Y7tgbCBGlg=s120-c-rp-mo-br100","rating":1,"date":"2024-07-25","text":"The service department is terrible.\n\nThey have attempted to charge me for two safety issues, claiming they were out of warranty.\n\nFor the first issue, they refunded my money after verifying that it was covered under warranty.\n\nFor the second issue, they wanted to charge me for \"damage I supposedly caused to the circuit board.\" However, when I went to another Mazda dealership, they identified the actual problem, which was not the circuit board at all.\n\nBoth times, I interacted with the service advisor, Scott. While he is polite, he seems primarily focused on making money. It’s deeply concerning and disheartening how they handle these situations. Out-of-warranty repairs mean more money for Scott. The commissioned environment is evident in their blatant disregard for customers who are under warranty.\n\nUnfortunately, this is the closest dealership to me, but I am willing to drive to other Mazda dealerships to avoid being scammed\n\nEdit: Adding to this review based upon the response. Mazda has already supposedly spoken to Service Manager Matt. I’m aware of your Google ratings - I can read. But I’m questioning if you can…seeing as how you’re unable to locate my last two records of appts where I was seen both times.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNiZ29YOUdREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICbgoX9GQ%7C%7C?hl=en","owner_reply":{"text":"Erin, We have no record of you being here for this issue and the last time you were here was in 2022 for an oil change. We always appreciate constructive feedback from our customers regarding their experience here but in this case we have not serviced your vehicle since 2022.  We have a 4.7 star google rating for both sales and service and do not \"scam\" people but I do invite you to please contact Matt Laberman our service manager to discuss your concerns.\n\nEdit, Erin, please contact Matt regarding your concern, unfortunately Mazda speaking with Matt does not resolve your concerns you have listed here. Speaking with him directly will help us help you. ","date":"2024-07-25"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURyX1pheV9BRRAB","author":"Josh Wiedmann","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJZcj18CMiqGD2py05f6wRKibxI7gSa60ipdpPV5E6iqFBESw=s120-c-rp-mo-br100","rating":5,"date":"2024-07-19","text":"I did not buy my Mazda here but I will buy my future Mazdas here because of the phenomenal service department. These guys are always friendly, professional, and accommodating. Scott and John especially always go out of their way to give me a great experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURyX1pheV9BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDr_Zay_AE%7C%7C?hl=en","owner_reply":{"text":"Josh, we sincerely appreciate you kind words and the excellent review thank you. ","date":"2024-08-08"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURyM09LdnNnRRAB","author":"David Gatlin","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIp7U4vIwq0qZYHPJjgquhUfTJQrzdG1vMqH2g0eie9eb4sbQ=s120-c-rp-mo-br100","rating":5,"date":"2024-07-15","text":"Roger Pitcock, took excellent care of us when we bought our new Mazda. He handled everything in a timely manner and we were in and out in no time at all.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURyM09LdnNnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDr3OKvsgE%7C%7C?hl=en","owner_reply":{"text":"David, thank you! We appreciate you and your kind words. ","date":"2024-08-08"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURyb0xiWFV3EAE","author":"Joel Cole","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXAHR52QDiGVEeVU-2m_yXmJkn-TuA_Zn12vG0kJOwxEFP7ne4=s120-c-rp-mo-br100","rating":5,"date":"2024-07-12","text":"Pete at Roush Mazda made our leasing process really easy.  I got exactly the car I wanted when I came in, and our trade in couldn’t have been smoother.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURyb0xiWFV3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDroLbXUw%7C%7C?hl=en","owner_reply":{"text":"Joel, thank you for the excellent review we really appreciate it. ","date":"2024-07-13"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNhakpMVW9nRRAB","author":"Gregg Durham","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUJxwyvHu--b7EvbmyULy0kYd2jkPayYWRIQRYs4XgSR1y1y5o=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-07-10","text":"Larry was an outstanding sales person.  Tom Roush has a really good inventory of both new and used cars.  That allowed me to buy a Mazda CX-5.  There service department is amazing as well.  They have completely updated there waiting room with excellent coffee and bottled water.  They’re pricing for basic service, which is all I’ve used due to the reliability of the Mazda product is extremely fair.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhakpMVW9nRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICajJLUogE%7C%7C?hl=en","owner_reply":{"text":"Greg, thank you for allowing us to be of service to you! I will pass along your comments to Larry as well. We look forward to seeing you on your first service visit.","date":"2021-08-05"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNyX2RXRTlBRRAB","author":"Julie Day","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUn7dA5MI-cS80V48DeQo7jru_6J6HR6Tc3ZfEthn5e-m9mzaJgPA=s120-c-rp-mo-br100","rating":5,"date":"2024-07-10","text":"We had a great experience buying our new Mazda CX-50!  We would highly recommend Tom Roush Mazda, and specifically our salesperson, Pete Reehling.  Pete really made the buying process smooth and easy, and made sure our questions were answered before we made our purchase.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNyX2RXRTlBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICr_dWE9AE%7C%7C?hl=en","owner_reply":{"text":"Julie thank you for the excellent review. We really appreciate you and your kind words about Pete. ","date":"2024-07-13"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNycU1tOXRnRRAB","author":"Megan Nixon","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLpRZjTMXQxxKmLuLG8kcJr7KtSzB_NzhYl9M-OJSwXed3X=s120-c-rp-mo-br100","rating":2,"date":"2024-07-03","text":"Disappointed with their VIP loyalty card.  According to the card we are suppose to get these prices “always” but informed us today that the prices went up and essentially there is no VIP it is the same price whether or not if you have the card!!!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNycU1tOXRnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICrqMm9tgE%7C%7C?hl=en","owner_reply":{"text":"Megan, I have given your concerns to our service manager and also our GM. We appreciate you and the feedback.  ","date":"2024-07-13"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNyZ0xHT3JnRRAB","author":"Chinmay Dani","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVecoW070oIZmAjuigrvMI2nM1ueqTRXYes0SWmLSp5o95Ftbc=s120-c-rp-mo-br100","rating":5,"date":"2024-07-02","text":"We recently bought a new 2024 Mazda CX-5 Select from Tom Roush Mazda. Larry Graves helped us throughout the entire car buying process and our experience was amazing & hassle-free! We chose this specific dealership because they had impressive ratings/review online and our visit was equally positive.\n\nI will recommend checking out Tom Roush Mazda to anybody looking to buy a new car in the Indianapolis area.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNyZ0xHT3JnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICrgLGOrgE%7C%7C?hl=en","owner_reply":{"text":"Chinmay, thank you for allowing us to be of service to you and for your kind words about Larry. We will pass this along to him and the staff. Thanks again. ","date":"2024-07-13"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN1elBHZzN3RRAB","author":"Larry T","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL9sS9ksUKjUZwYdkoDQKXct4gGjH8XaUW7GKG3Oseg24MUjg=s120-c-rp-mo-br100","rating":5,"date":"2024-06-26","text":"Service tech was friendly and helpful in explaining an issue I was having with phone connectivity.  Software upgrade was performed along with some other maintenance items.  All good as of this post.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1elBHZzN3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICuzPGg3wE%7C%7C?hl=en","owner_reply":{"text":"Larry, thank you we appreciate you!","date":"2022-08-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNMXy02NWRBEAE","author":"Kasey and Matt","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWURLnB6UhLXpqk9zjwgWMwYAw7CGP1g2ajy1Ebdg45F3K6vNU=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-06-24","text":"Just moved to the area and left a message for service over the weekend while they were closed. Scott called me back first thing when they opened Monday and was kind, patient, and answered all my questions. Excited to have a Mazda dealer nearby with such great service. Thanks Scott.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNMXy02NWRBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICL_-65dA%7C%7C?hl=en","owner_reply":{"text":"Kasey, thank you for the great review we really appreciate it and you. ","date":"2024-06-25"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNMczdURWd3RRAB","author":"Ryan Polokoff","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLO47i6T52QfikLOrlSnyYJIj5TMxfe_YCxkWbwRWyzAlHS0g=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-06-22","text":"Larry was incredibly helpful and patient in helping my sister evaluate cars. It was clear that he knows the product well and made this process a breeze.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNMczdURWd3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICLs7TEgwE%7C%7C?hl=en","owner_reply":{"text":"Ryan, thank you for the great review, we will be sure to pass along your kind words to Larry as well. Thanks again!","date":"2024-06-25"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMybzZhUDBBRRAB","author":"Aaron M","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVj0fVxfrJ8eyJcdJShz0jGWSKeeEtKC6HBT64X17Zg_cPzQNbr=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-06-11","text":"Continued great service!  Staff is friendly and they get the job done right!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMybzZhUDBBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC2o6aP0AE%7C%7C?hl=en","owner_reply":{"text":"Aaron, thank you for taking time to leave us the great review, we really appreciate you!","date":"2022-05-02"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN6cjV2N2dBRRAB","author":"Fish Bone","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjW4E_NB5s4RPHPAYCfO5iKEIgjZnhaQ6fl7O0M8iHcJ87kN5sow=s120-c-rp-mo-ba12-br100","rating":1,"date":"2024-06-07","text":"Absolute SCAM\ni bought a used suv from this dealer and i can truly say it was the worst financial decision of my life. i was in a bad spot with my car getting rear ended and totaled by the other driver's insurance company and was in dire need of a vehicle. this dealership was NO help and they were charging DOUBLE what the suv i purchased was worth. upon further inspection and repairs at my home, i found that the struts, breaks and suspension were all being held on by hundreds of ZIP TIES and there are whole sections of the frame that are rusted out or missing that i could not see until i spent time underneath the vehicle. theres also a chip in the windshield that i told them to fix before i purchased that they also did not fix. (i thought i could fill that in at home though, thats easy). but any insurance company would look at this and total the vehicle. i have 0 resale value on it and if i am ever in an accident i will get nothing.\n\nDO NOT BUY\n\nEDIT since the dealer has accused me of faking.\ni will NOT use my real identity or information in this review because someone from your dealership showed up at my place of residence late at night trying to \"purchase the vehicle back\". this was extremely creepy and suspicious.\n\nyou weirdos are lucky i am not suing or pressing charges for soliciting or stalking.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN6cjV2N2dBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICzr5v7gAE%7C%7C?hl=en","owner_reply":{"text":"\nEDIT, Fishbone we wish you nothing but the best in your endeavors, this is simply not true. \n\nFishbone, If you are truly a customer here then please use your real name and contact information or call our management team here at the dealership. We have NEVER sold a vehicle as you described here and never would. If you want to dispute this with us we are happy to talk with you in person or by phone. Please call 317-896-5561 to discuss further. 53 year in business with a 4.7 google review star rating speaks to the character of our business. ","date":"2024-06-07"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUR6aUxUZktBEAE","author":"Q","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIIyHFKq2M0zK-nhHuZcRbozCtvPmYC_nXYVw7aixYW4iWl-Q=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-06-07","text":"Nice atmosphere. Nice sales people. Fair prices but not a lot of choices.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR6aUxUZktBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDziLTfKA%7C%7C?hl=en","owner_reply":{"text":"O Q thank you for the great review! We appreciate you. ","date":"2024-06-25"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURLek4tNllREAE","author":"E Dub","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI5Dv_79xPhCu1cvV0CEGrwmfIhW5eV16sqZnBEtf0YXyON5w=s120-c-rp-mo-br100","rating":5,"date":"2024-05-30","text":"Great customer service...my third lease with Roush, so I'd recommend the dealership to anyone!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURLek4tNllREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDKzN-6YQ%7C%7C?hl=en","owner_reply":{"text":"E Dub, thank you for the great five star review. We are appreciate you!","date":"2021-05-04"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURUNUlDcy13RRAB","author":"Weston Bryant","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUE_qk_qutMwwDl7BO70os8Bu1eaf4M23fjcOyzN6VEc3uT37k2=s120-c-rp-mo-br100","rating":1,"date":"2024-05-22","text":"My wife and I bought a 2018 Grand Caravan from Tom Roush in April.  We found the vehicle we wanted and were happy with the price we negotiated, but our overall experience has been disappointing from a company that stands on a 4.7 star rating and what they claim is 52 years of great customer service.\n\nIt was important to us that we bought a reliable van for our family, and after asking our salesman more than once for the service record, Freddy did give us a copy.  With each question we asked, he assured us, “This is a reliable van and we only sell vehicles that have passed rigorous quality tests.”\n\nLots of promises.\n\nA few hours after my wife picked up the van, the check engine light came on.  I reached out to Freddy to see what solutions he had for us given we bought it that day and his response was short, “I can’t promise I can do anything but I can have our service department look at it.”  I lost all confidence in that moment and I wasn’t about to make the hour plus drive to have them “look at it,” so I took it to my local mechanic whom I trust.\n\nThe service diagnostic revealed two engine evap codes.  In short, a rodent chewed through a tube as well as some wires, and the gas cap wasn’t sealed correctly.  I can’t say with certainty that the people at Tom Roush reset the codes before selling us the van, but it seems likely, and at best unprofessional.\n\nAt worst, unethical.\n\nI don’t expect a response from this company but if they do, they’ll probably blame me for not buying the warranty.  Live and learn, I guess.  There were some good things I could say.  The manager was very kind and entertained our kids while we were shopping for the van.  If he wants to give me a call with an actual solution that provides us with a better experience, I would be happy to change my review.\n\nBuyer beware.  Lots of empty promises.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURUNUlDcy13RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDT5ICs-wE%7C%7C?hl=en","owner_reply":{"text":"Weston, I want to thank you for your feedback regarding your purchase of a Preowned van here at Tom Roush Mazda. I wanted to first of all state that we have been in business for over 52 years as a family owned dealership and we do have a 4.7 star rating with google. We offer vehicles that have been thoroughly inspected by certified techs and it is rare that we have a situation where a check engine light or other mechanical concern happens like it did here with your vehicle. I looked at the inspection report and found that a certified tech did a full inspection on this van and did not note a check engine light being on and I also looked at the vehicle appraisal pictures and again no check engine light was on.  I spoke with Freddie and he assured me that he offered to have the vehicle looked at for you and we needed to see it to determine the cause of the check engine light. You opted to take it to your own mechanic which is your choice but since we were not able to see the vehicle we could not address your concerns. We would not have \"reset\" codes to sell a vehicle Weston we do not do business that way and to insinuate that we do is completely false. WE are always professional and ethical in how we do business here and customer satisfaction and our reputation are far more important to the Roush family. If an evaporator hose had been chewed through and wiring as your mechanic found then the check engine light would remain on until the wiring was repaired and the evaporator hose replaced and could not be reset. We have a very tenured management team here that would have been happy to help you with this had we been given the chance. We always appreciate feedback from our customers and we do make mistakes from time to time but since we were not given the opportunity to correct your concerns there is not much we can do at this point. \nWeston we wish you the best but there is no \"buyer beware\" here,  it is simply a choice you made to take your vehicle elsewhere instead of bringing it back to us to address and fix your concerns and contacting our Management Team to help. \n","date":"2024-05-23"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNUZzVqZEZnEAE","author":"Mike Fernhout","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJTIFBR_XqE-miixTsBPU6uPIih4rMsfDYmYWTjvXBniO0yAA=s120-c-rp-mo-br100","rating":2,"date":"2024-05-18","text":"When I went to look at the truck it was cold windy and rainy. I tried to look it over the best I could, looking for scratches and dents. Due to rain drops and weather I couldn’t really examine it that well. One thing that was obvious was the hood needed fixing. They said they would fix that, and it should only take a couple days. I traded in 2 vehicles plus added a significant amount of cash and purchased the truck. They kept the truck and gave me a loaner.  After 3 weeks, the truck was finally fixed. When I went to pick it up, it was all cleaned up and ready. I did a walk around and noticed all kinds of little scratches and dents all over. I also noticed the back half of the truck was a different shade than the front, most likely from an accident repair I wasn’t told of.  I would have never went through with the purchase had I seen all these things before. Maybe it was my fault because I didn’t say anything, but I thought I couldn’t really say much because I made the purchase already and it was over 3 weeks ago. Although they were very nice, in the end I just am not happy with the purchase that I paid way too much for.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNUZzVqZEZnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICTg5jdFg%7C%7C?hl=en","owner_reply":{"text":"Mike, we want to first of all thank you for your feedback regarding your purchase of a truck here in Feb of this year. I spoke with our preowned manager and he stated he was not aware of your concerns and reaching out to him would be the best option. Please contact Jim Lanie by calling the dealership at 317-896-5561. Carfax reports are available to all customers on the website for vehicles we have available for sale at no charge to see the vehicle history including accidents and maintenance history. ","date":"2024-05-20"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNULVlia19nRRAB","author":"Sandra Clark","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI0jKwiOy28_FCOkKxd0-wzqhuktnzv1CvP5XdpbulroYwKVw=s120-c-rp-mo-br100","rating":5,"date":"2024-05-16","text":"Service during my purchase was excellent.  Very knowledgeable about the vehicle. Would recommend the dealership to others","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNULVlia19nRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICT-Ybk_gE%7C%7C?hl=en","owner_reply":{"text":"Sandra, we appreciate the feedback and excellent 5 star review you left for us. Thank you for being a customer here at Tom Roush, we appreciate you too. ","date":"2024-05-20"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURHdEpqb1d3EAE","author":"Bryan Hooker","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVDsDXn-fSuz8Q42ErmqJV4RVT2zdOu2lj_lL-wWmJwLsx6qxG0=s120-c-rp-mo-br100","rating":5,"date":"2024-05-08","text":"Service was started promptly and handled quickly - short wait.  Comfy waiting room.  The scorecard and video inspection are interesting and helpful.  And the car wash was a nice bonus.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHdEpqb1d3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDGtJjoWw%7C%7C?hl=en","owner_reply":{"text":"Bryan, thank you for allowing us to be of service to you, we appreciate the five star review and you!","date":"2021-12-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURqd0t5bjFnRRAB","author":"Philip","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWAH1qClzLX9r58L_Zp06JLwtDcGcaY19Gk_2ctyBAGbm-dOg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-04-28","text":"It's worth the slightly out of the way drive to get there now after US31 changed a lot of intersections. The sales staff were all very helpful and friendly","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURqd0t5bjFnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDjwKyn1gE%7C%7C?hl=en","owner_reply":{"text":"Phillip thank you! We appreciate you being a customer here and for the excellent review. ","date":"2024-05-20"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMweFBLU3NRRRAB","author":"Sandra Simmons","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKsS58wd564LvlO67jzgcRsVrryXZGhpOVE1U8yxS5TJqqIDA=s120-c-rp-mo-br100","rating":5,"date":"2024-04-25","text":"Traded our CX-9 in on a 2024 CX-90.  Our salesman is Brent Cassidy and he was wonderful to deal with, as he has been for each car I’ve purchased at Tom Roush.  He took time to explain all the features of the car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMweFBLU3NRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC0xPKSsQE%7C%7C?hl=en","owner_reply":{"text":"Sandra thank you for this great review we appreciate it and you?","date":"2021-09-18"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURLdU1Yc2FnEAE","author":"Rich Tiller","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWeUs6T-P2c-n_RhFIx8zZLoyoOYe_FALZWPoatX-mkPmx14JeS=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-04-21","text":"Tom Roush service department did a great job on our recent service. Great, fast team.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURLdU1Yc2FnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDKuMXsag%7C%7C?hl=en","owner_reply":{"text":"Rich thank you for your excellent! We appreciate you!","date":"2021-05-01"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNlNnBlQjhnRRAB","author":"Joe Benitez","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU1asip0XxSfS18esY_0kHIKVAdl6wSKZMaFAjN2dHzNd7lPBkCWQ=s120-c-rp-mo-br100","rating":5,"date":"2024-04-21","text":"Very good work and not a long wait.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNlNnBlQjhnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICe6peB8gE%7C%7C?hl=en","owner_reply":{"text":"Joe, thank you for this great review! We really appreciate it!.","date":"2022-09-20"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNqdlBPQi1RRRAB","author":"Elizabeth Hutton","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLoPeka4136INFLfvLxpETOrCV2ACX4wjKrLlcIOev6lQIgvkA=s120-c-rp-mo-br100","rating":1,"date":"2024-04-19","text":"Poor communication and extremely poor customer service. Absolutely no regard for our time. We will never purchase from them again.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNqdlBPQi1RRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICjvPOB-QE%7C%7C?hl=en","owner_reply":{"text":"Elizabeth, I want to thank you for your feedback regarding your recent vehicle purchase here at Tom Roush. It is rare to have someone give us a 1 star review as we have a 4.7 star rating with Google. We have been in business 52 years and are the oldest Mazda Dealer in the region so we take customer service seriously and value those that choose to come to Tom Roush. We strive to provide an experience that exceeds our customers expectations but we are not perfect and when these rare times occur we want to do everything we can to correct your concerns and work with staff to ensure we do better in the future. Elizabeth our Mazda Sales Manager will be reaching out to you to work with you on the concerns you have and we want to apologize for not meeting your expectations with your new vehicle. ","date":"2024-04-22"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUREbDd2TjBRRRAB","author":"Matt Tucker","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVy3X_8rCySy0SHxhVgrcloTSq9ldy-vltLLYf7VNJGKPAsL91_7A=s120-c-rp-mo-br100","rating":2,"date":"2024-04-15","text":"Just Ok. Tyler did a great job showing us several cars.  This was our 3rd car purchased at Tom Roush Mazda.  Unfortunately terms of purchase were not as stated.  We gave them a chance to correct their mistake, they failed. Customer service was not a priority.  Car was not cleaned as promised.  How do you not clean a $30,000 car before you sell it? All in all not the dealership we have frequented the past 15 years.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUREbDd2TjBRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDDl7vN0QE%7C%7C?hl=en","owner_reply":{"text":"Matt, We appreciate you providing us with feedback regarding you recent vehicle purchase here at Tom Roush. I wanted to first of all address the reason we were not able to wash your vehicle when you took delivery of it on Saturday night. We experienced a mechanical malfunction with our car wash and also our ability to hand wash your vehicle was not an option due to our power washing system also failed. We are more than happy to correct this and we will have your sales associate Ryan, coordinate with you on bringing the vehicle back to be cleaned. Ryan should have explained this to you and I can see that was not the case. I see you also have concerns about the terms of the purchase and our pre-owned sales manager Jim Lanie is happy to work with you to address these concerns. Matt you are valued here and we sincerely appreciate you being a customer here at Tom Roush with multiple vehicle purchase. We will work to ensure your concerns are all addressed and again we appreciate your feedback. ","date":"2024-04-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUREclo2RXBRRRAB","author":"Cheryl Crone","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ78LnYn4BZqhbg96xasqKKFs8XTXzsqzFRXH8kp0Y2LyvCKQ=s120-c-rp-mo-br100","rating":5,"date":"2024-04-12","text":"Everyone is friendly and willing to answer any question and help with anything!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUREclo2RXBRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDDrZ6EpQE%7C%7C?hl=en","owner_reply":{"text":"Cheryl, thank you for the great review we appreciate it and you. ","date":"2024-04-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUREaGNETW5BRRAB","author":"Dan Clark","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL9K1uK1UDn4cllm-tZpsaURW1CmYbGMWTQImmtou3XOQnH=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-04-11","text":"Initial check-in was quick and easy. Service time was short. Enjoyed the coffee refreshments in the lounge.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUREaGNETW5BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDDhcDMnAE%7C%7C?hl=en","owner_reply":{"text":"Dan thank you! We really appreciate the great review and you as a customer. ","date":"2024-04-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUREb2YyM3BnRRAB","author":"dlad1","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWG9FYbTNGO_9h91k7fWpIDwq17fdCedW8IHYpGs5KO1bV4J4iU=s120-c-rp-mo-br100","rating":5,"date":"2024-04-10","text":"Was able to take me early. Job was done properly and quickly. Service manager, John, was kind and helpful.  Course performance increased / improved.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUREb2YyM3BnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDDof23pgE%7C%7C?hl=en","owner_reply":{"text":"dlad1, thank you for the excellent review we really appreciate it and you. ","date":"2024-04-15"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURHNmZYTkdREAE","author":"mark Hollingsworth","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJwae_hQNEOzJBxR-I5qjuISCQW9ivyGlSOdTgWmnjOvR6Mag=s120-c-rp-mo-br100","rating":5,"date":"2024-04-08","text":"Scott in service is great very friendly.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHNmZYTkdREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDG6fXNGQ%7C%7C?hl=en","owner_reply":{"text":"Mark, thank you for leaving us this great review we really appreciate it.","date":"2021-12-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNxNE1LSDBBRRAB","author":"Steve Yegerlehner","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLZo6oL-w4nXVLn_BvRL2j9daTW0rQUsRYhaUSzSx-wnZ2aOg=s120-c-rp-mo-br100","rating":5,"date":"2024-04-06","text":"As always received prompt, polite, friendly, and attentive treatment when I had service done on my 2011 Mazda 3.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNxNE1LSDBBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICq4MKH0AE%7C%7C?hl=en","owner_reply":{"text":"Steve, thank you  for this great Five Star review, we really appreciate your feedback and you!","date":"2021-06-08"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUREb09yeFJREAE","author":"Andres Calderon","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ6sNufKgL_cSEojzt90xduhE8P-FUYK3uwynDR7nRJ4MXlag=s120-c-rp-mo-br100","rating":1,"date":"2024-04-04","text":"For background, I contacted a salesman named Brent Cassidy more than a month and a half ago and after getting approved for financing I was ready to move forward; This dealership ghosted me for one and a half months for a vehicle I was already approved for and then called me saturday morning at 7:20 am in telling me that I need to get there by monday morning (i live in texas, 1500 miles away) that they have me approved and wanted to sell me the car, but didnt want someone to snatch it up from me since I applied a month and a half ago.\n\nThen i keep contacting them and I find out a lady from kentucky was going to make the drive on monday to purchase the vehicle but did not put a deposit (this dealership only holds vehicles for one day with a non refundable deposit) and the salesman told me they could not hold it for me, keep in mind the drive alone is 20 hours from Texas.\n\nIn any case, it is unprofessional and scummy for 1. The Other lady who was going to purchase the vehicle, as the dealer is encouraging me to put a deposit to basically prevent her from buying the car with what they had agreed on, and 2. The dealership essentially ignored me for a month and a half then asks me to show up next day from the other side of the country or I will not get the car.\n\nI think this dealership is shady and scummy at worst, and deeply unprofessional and incompetent at best. Please buy from them at your own risk, as you are competing for the \"privilege\" of being a customer; and if deemed inadequate or the salesman is not invested in you, even after being approved and essentially only needing to sign, they will ignore and ghost you then pressure you to buy a next day flight to purchase the vehicle (unless it was already sold to begin with and they wanted to sell me something else after making the flight across the country or switch up the interest rate.)\n\nIf you need any evidence and information on this take feel free to email me and I will happily tell you everything i know from this dealership and show you evidence that all of this happened.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUREb09yeFJREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDDoOrxRQ%7C%7C?hl=en","owner_reply":{"text":"Andres, First off we want to thank you for your feedback regarding your experience here at Tom Roush. I want to a point out that we have been in business for over 52 years and have a 4.7 star rating here on Google, so our business practices are always above board. We understand your concerns but we do not do \"scummy\" things and work to give all of our customers an excellent buying experience.  I want back reviewed the notes, texts and emails and found that you did not have a drivers license and only had a learners permit when you began the process and were told on 2/28 that you would need a valid drivers license and you told Brent it would take a week. You then asked if an ID card would work on 3/1 and again Brent explained that you needed a valid drivers license. Brent made calls on 3/5 and 3/6 with no answer from you and finally on 3/22 you responded to a text message. Another text was sent on 3/25 and you explained you were hoping to have your license by Thursday or Friday. On 3/29 you were sent a walk around video on the vehicle and provided some information needed for  credit application. On 3/30 Brent contacted you letting you know you were approved and were asked to give us a deposit to hold the car and notes state you were not wanting to do that. The vehicle did sell on 4/1  to another customer as we cannot hold cars without a deposit and normally allow 24 hours to 48 hours for a customer to pick up the vehicle with a deposit. You were offered to place a deposit on the car to hold it and did not want to do that. If you had put a deposit on the car then it would have been held for you and any other customer would have been told that it was sold pending pick up with 48 hours. You live in Texas so while we understand the distance we cannot hold cars longer than 24 to 48  hours and it was explained that you were not able to do so. We would not ask you or any customer to \"buy a next day flight with any type of pressure\" Nor would we ask you to come if the car was sold and try to switch you into another car. Andres, while we appreciate feedback your review is not accurate and does not reflect what actually happened and no one \"ghosted\" you. Several attempts were made to help you with this car. You did not have a drivers license and it took several weeks to clear that up with no communication from you.  Stating that others should buy from us at \"their own risk\" is your opinion but after 52 years in business as a family owned dealership with a 4.7 star rating I think this speaks for itself as to how we value our customers and how we treat them. We wish you the best in your vehicle search. ","date":"2024-05-20"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUQ5NzduVEZnEAE","author":"Susan Calloway","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI29KOzlHl2XhGKSOU9xOkO00G_wHlMovMzIK-IBvOTrtnzKg=s120-c-rp-mo-br100","rating":5,"date":"2024-03-27","text":"Seven years ago we purchased an MKZ from Brent Cassady at Tom Roush Lincoln.   Brent provided great service and educated us on the vehicle.  When we were ready to trade we requested his services.  His understanding of our needs and attention to our questions made our new purchase an enjoyable experience.   We appreciated Brent’s knowledge and expertise of the Mazda product. Can’t say enough about Tom Roush Mazda.  Brent Cassady is your go to guy!!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ5NzduVEZnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID977nTFg%7C%7C?hl=en","owner_reply":{"text":"Susan,  thank you for taking time to leave us this excellent review we really appreciate it. ","date":"2024-05-20"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURDX2RTc3BnRRAB","author":"Ron Wojo","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKp2r2If2vqeQephQhBXuXA4G7y6PERmhk7gF1-qH0VybxOrg=s120-c-rp-mo-br100","rating":5,"date":"2024-03-23","text":"This is our 3rd lease.we had a 2018 and 2021 cx5.  Went in and talked with Lee who worked with us previously. Great person..no pressure.. explains everything ..main thing is he works with you to get the deal that your happy with.\nWe drove away with our 2023 soul red CX30...Will be back in 26..\nDon't hesitate to visit this dealer and Lee.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDX2RTc3BnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDC_dSspgE%7C%7C?hl=en","owner_reply":{"text":"Ron thank you for the great review we appreciate it and your business!","date":"2020-10-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUQ5MWVPLXhBRRAB","author":"Pam Underwood","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIjZ13WbaNSh354QicWmvkItIXgR-vOrwE9fxCvTNsjEyIIpA=s120-c-rp-mo-br100","rating":5,"date":"2024-03-19","text":"I had the best service from Garin. He found the exact car that I had asked for. He took the time to patiently answer all my questions. And I compared the price of this car with others on-line and received an amazing deal.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ5MWVPLXhBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID91eO-xAE%7C%7C?hl=en","owner_reply":{"text":"Pam, thank you so much for your review and your kind words about Garen. We will be sure to pass this along to him. We really appreciate you and thanks again for being a customer here at Tom Roush. ","date":"2024-05-20"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURsNFBfUmp3RRAB","author":"Virgil Williams","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVDFMFCEDITHAGXEQdaVcMN-ag9v1UgSL6Qrs7zB3p-mH9eXWUC=s120-c-rp-mo-br100","rating":5,"date":"2024-03-14","text":"Was impressed by the video of the inspection of my vehicle and communication.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURsNFBfUmp3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDl4P_RjwE%7C%7C?hl=en","owner_reply":{"text":"Virgil, thank you for the great review we really appreciate it and you. ","date":"2023-12-04"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNSb2JQVXBRRRAB","author":"Kris Stone","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWuReXkTmmjYXJ9skaBAEOOrRPttJ3oMG0pPr-uErb9gZlzBc0Y=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-03-12","text":"Very quick oil change and tire rotation. Pleasantly surprised to receive a texted video of my car in the air letting me know what they found.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNSb2JQVXBRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICRobPUpQE%7C%7C?hl=en","owner_reply":{"text":"Kris, thank you the great five star review! We appreciate it and you. ","date":"2023-04-10"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUM5MTVIS193RRAB","author":"Vijayagopal Gopalsamuthiram","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI-5DUF00vNbEBO-FWEP3PuR6VufHfEg216ROIz0fX9cDMoTA=s120-c-rp-mo-br100","rating":1,"date":"2024-03-11","text":"Serviced my vehicle 2015 mazda cx-9 at this dealership November 2023. Did all the regular maintenance and they never informed me that the water pump should be changed as a preventative maintenance. Now fast forward to Feb 2024, check engine light turned on. Took it to two different local service centers and found out that water pump failed resulting in coolant leakage into engine. The engine is shot and I ended up trading my vehicle. I am never going to own a Mazda again.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM5MTVIS193RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC915HK_wE%7C%7C?hl=en","owner_reply":{"text":"Vijayogopal, I want to thank you for taking time to leave feedback regarding your 2015 Mazda CX-9. I want to first of address your concern that you were never informed that the water pump should be changed out during your service visit with us. This is not part of the recommended maintenance so we would not have advised you to change it out unless there was an issue with it at the time of your service visit and there was not. Vijayagopal, parts fail on cars and this is a 2015 car so things are going to go wrong on a Mazda just as they would on any car of this age. We understand your frustration but this not our fault or the manufacturers fault you had a part fail. Mazda is number 6 on the 2024 JD powers list for most dependable vehicles so its not a Mazda quality issue it just simply was a part that unfortunately failed and in most cases would not result in an engine replacement unless the car was driven and allowed to overheat to the point the motor failed but since you took it to another shop for repairs we have no way of knowing what occurred with engine failure. We have been serving our community for over 52 years and we are the oldest Mazda Dealer in the region with a 4.8 star review rating with Google. We appreciate feedback but again this is not the fault of Tom Roush or our staff. We wish you the best in the future. ","date":"2024-03-14"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUM5eDg2UEtREAE","author":"Patrick Hurley","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK-9QsxFYkCTZtiYcLbpTQnfDqIbQZacgB9wl6FcaJxpqxLQQ=s120-c-rp-mo-br100","rating":5,"date":"2024-03-10","text":"This was my first time having my CX 5 serviced at Tom Roush.  The service department did a GREAT job.  There was no attempt to upsell me for services that were not required, the work was done quickly and professionally, and the price was fair.  I will be back!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM5eDg2UEtREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC9x86PKQ%7C%7C?hl=en","owner_reply":{"text":"Patrick, thank you for taking time to leave us this excellent Five Star review we really appreciate it and you. ","date":"2024-03-14"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUM5MnRmZHN3RRAB","author":"Vashisht Kumar","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIKxeO9L7pc49JT8cY0BCeNWsyXqlTZHbGl-5Sw00bsy5wEdA=s120-c-rp-mo-br100","rating":5,"date":"2024-03-04","text":"I got my car last week and Zack (Zachary Hiney) made the process so easy for me - from choosing the right vehicle to the paperwork to setting everything up. 10/10 would recommend.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM5MnRmZHN3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC92tfdswE%7C%7C?hl=en","owner_reply":{"text":"Vashisht, thank you for the excellent five star review you left for us here and for letting us know how much you enjoyed working with Zach. We sincerely appreciate it. ","date":"2024-03-09"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNhaXBEd2pBRRAB","author":"Katie Kingery","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJNKkcpMoufV-s08uwE0QN3bMVTfQeXvmh6BxBinDhRrrKE_Q=s120-c-rp-mo-br100","rating":5,"date":"2024-03-03","text":"The team was fun and efficient. I lived far and they catered their schedule to work with mine. They were really busy but handled all customers well. I will be a returning customer.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhaXBEd2pBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICaipDwjAE%7C%7C?hl=en","owner_reply":{"text":"Katie, Thank you for this great review and for being a customer here. We appreciate you!","date":"2021-08-05"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUM5ekpmMjR3RRAB","author":"Goeun Lee","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWvkKdpX981SyiLcLDkE0DWABUpkLko_MG_iHEKpfutwXCMuok=s120-c-rp-mo-br100","rating":5,"date":"2024-03-03","text":"My salesperson Brent was great. Friendly, respectful, and helpful.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM5ekpmMjR3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC9zJf24wE%7C%7C?hl=en","owner_reply":{"text":"Goeun, Thank you! We will be sure to pass along your kind words to Brent as well. Thank you again for the great review!","date":"2024-03-14"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURkMy1QMjRnRRAB","author":"Demetrius Lewis (Dee Strongfist)","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVGJHxjSrhqt8p-VAycYYRXqlvf1-KttBV1kfoqBvbJIWZYoU4p=s120-c-rp-mo-ba12-br100","rating":2,"date":"2024-02-28","text":"A little background: I lost my car in a freak accident with a racoon somehow caused my hybrid to catch on fire and I was out of a car for over 2 months.\n\nI spent a few weeks shopping for a new vehicle, and I decided to get a used Honda. I saw a few Accords but the one I saw at Tom Roush Westfield's used car lot was not only pretty clean looking, but it was convenient (I was working up the street at the time).\n\nI went to buy the vehicle and the staff was actually very accommodating and friendly. I was over not having a vehicle at this point, so I didn't do what I needed to do. Test the brakes, ask about the tires and features, etc. I drove it around the block and said, \"okay this is great!\" I got the car and drove off.\n\nWhat I didn't realize at this point was the brakes and tires had not been changed. The rear-view camera was damaged. The shroud over the front driver's side tire was torn which made the shroud break. The shroud breaking made the bumper loose as they're all clipped together. My wife drove the car once and very slightly scraped over a concrete barrier and the entire bumper tore off. Since then, even minor inclines or bumps that wouldn't be an issue now are, as the bumper sags even after being reattached.\n\nSo why review this business two years later? I work from home and I decided to look for work outside of the house and guess who has to drive this $23,000 headache? I never even received my 2nd key I was promised they'd look for. At this point, it's moot but I feel like every experience should be catalogued.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURkMy1QMjRnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDd3-P24gE%7C%7C?hl=en","owner_reply":{"text":"Demetrius, We always appreciate feedback regarding our customers experience here at Tom Roush but looking back at the notes with your purchase of this car back in March of 2022 there was never a phone call, text, email or any communication from you about these concerns and 2 years later you come to google to explain your concerns to everyone but who could have helped you 2 years ago. I want to address the concern you have one by one. This car had a complete inspection by a long time employee and certified tech here at Tom Roush. I pulled the inspection report and the brakes pads were well within spec and in fact checked out above spec. The tires were also above spec and they were rotated and balanced during the inspection process. The rear view camera was operating at the time you purchased the car. There is no indication in the inspection report either of a torn fender shroud which would have been noticed and if it posed a safety concern would have been addressed. We have been in business for over 52 years and have a 4.8 star google rating and we don't offer vehicles for sale that have not gone through a complete vehicle inspection by a certified tech to ensure they are safe and reliable. If you had communicated any of these concerns to us after you bought the car we would have asked you to bring the vehicle into our service department and allowed us to address them but there is no record you ever did that. We appreciate you taking time to leave a review but we cannot do anything 2 years after you bought the car and decide to leave a negative review and never brought any of this to our attention until now. We always work to resolve concerns with any vehicle purchase and you needed to contact us with those concerns back in March of 2022 when you bought the vehicle. We wish you the best. ","date":"2024-03-14"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURkOFpTZ0pnEAE","author":"Harry Passehl","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUQpWy2znV7Og-AE065Oh_AOSezlLcxF6pv8_m3jFtQG2_y79Sy=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-02-24","text":"Tom Roush and his crew are truly good folks - they make closing the deal to one of the biggest buys you are gonna make easy and stress free. I will be closing deal number two with them in less than a month.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURkOFpTZ0pnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDd8ZSgJg%7C%7C?hl=en","owner_reply":{"text":"Harry wow thank you for the excellent review we really appreciate it. ","date":"2024-03-14"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURkanF2S3FRRRAB","author":"Predrag “Peja” Nikolic","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWPNP8R6lcZrthW6qlwNosnMkU_YvVnPqjLRNX0-Fl03M9UcNfz=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-02-23","text":"Service was done efficiently with regular feedback about process.\nWell done.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURkanF2S3FRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDdjqvKqQE%7C%7C?hl=en","owner_reply":{"text":"Predrag, thank you for the great review we appreciate it and you. ","date":"2024-03-14"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURkbXZuXzZBRRAB","author":"Andrew Haskins","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIJXA-penbx8env0HPWZlD7GPK3inteOqX-yI3sRxQhpKYcKw=s120-c-rp-mo-br100","rating":5,"date":"2024-02-22","text":"Been a customer since 2014 and I have always been treated great and the service is fantastic.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURkbXZuXzZBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDdmvn_6AE%7C%7C?hl=en","owner_reply":{"text":"Andrew, thank you for the excellent review we really appreciate it and we are pleased to have you as a customer since 2014!","date":"2024-03-14"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNkbk1XejdnRRAB","author":"Adam Blazier","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVk4JIljysQ1V7w-jlOzaNPeScsd1HolW7HNPYQC81Qx6Ef6WE4=s120-c-rp-mo-br100","rating":5,"date":"2024-02-13","text":"Tom Roush has been excellent to us. They kind of \"inherited\" all of the issues we obtained after buying a used Mazda from another non-Mazda dealership. Luckily our car is still under warranty, but they have been great at finding the issues and resolving them quickly. Jon in the service department has been awesome to deal with. Highly recommend.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNkbk1XejdnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICdnMWz7gE%7C%7C?hl=en","owner_reply":{"text":"Adam, we really appreciate the great review you have left here for us. We will be sure to pass this along to Jon as well. ","date":"2024-02-22"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNkeU9teXBnRRAB","author":"Thomas Lister","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJNzkPnkeRWGoRnFaqecUkE-AEZbImk7-Y8a3ncdJhTr1cWkA=s120-c-rp-mo-br100","rating":5,"date":"2024-02-10","text":"Freddie Was Great Must Deal With Him. He actually was with Mitsubishi, but he was so good he sold us a Mazda","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNkeU9teXBnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICdyOmypgE%7C%7C?hl=en","owner_reply":{"text":"Thomas,  Thank you for the great review! We appreciate you allowing us to be of service to you here at Tom Roush Mazda","date":"2024-02-22"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURXXy1PZW9BRRAB","author":"Martin Curdes","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIqWFQQRLzUdlp6M9BXNf0x7zE5PGmfeizlmcjtrP2emvuTtQ=s120-c-rp-mo-br100","rating":5,"date":"2024-02-07","text":"Very modern and  comfortable show room.  Quick service and decent price.  THANK YOU TOM ROUSH MAZDA!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXXy1PZW9BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDW_-OeoAE%7C%7C?hl=en","owner_reply":{"text":"Martin, thank you for your kind words and excellent review we appreciate it and you.","date":"2022-04-14"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN0N05IZkJREAE","author":"Michael Hobson","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI81Y_v05ajK7KI22Wg5VtbqVqNOYeY5qHE5dH4PeabkNxuQw=s120-c-rp-mo-br100","rating":5,"date":"2024-01-29","text":"I purchased a used CX5 at Tom Roush recently. The vehicle was kept in wonderful condition, and the pricing was the most competitive on the market. The buying experience itself was relaxed and comfortable. I worked with Freddie, who was so knowledgeable and genuinely seemed to care about me as a person - not just as another customer. Would recommend Tom Roush to anyone looking to purchase a new vehicle.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN0N05IZkJREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICt7NHfBQ%7C%7C?hl=en","owner_reply":{"text":"Michael, thank you for the great review! We are pleased to see you enjoyed working with Freddy and our team here at Tom Roush. We want to thank you for allowing us to be of service to you. ","date":"2024-02-08"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURObzliU2pBRRAB","author":"Greg Crozier","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJADlDjY0J6_2k6QH8Ze21OpI8jlYnTynYSxQdYZw0vYDRvvQ=s120-c-rp-mo-br100","rating":5,"date":"2024-01-25","text":"Easily the best car buying experience my wife and I have ever had. We dealt with Pete and Jim and then Moe in the finance dept. All of them are top notch professionals. We walked away with an amazing car at a very fair price. Don't hesitate to go check them out, we will be back again for more vehicles in the future! Thank you gentlemen, for making it so easy.   Greg-Shelly","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURObzliU2pBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDNo9bSjAE%7C%7C?hl=en","owner_reply":{"text":"Greg, thank you for the excellent review we really appreciate it and you. We will be sure to pass along to Pete, Moe and Jim your kind words. Thanks again for allowing us to be of service to you. ","date":"2024-02-08"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNKMmFHM1BnEAE","author":"Josh","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI1d9FcsXWLUzpOGQ_DMdfjrTjHy8Nm_OWNLfrGP27iXhDJig=s120-c-rp-mo-br100","rating":5,"date":"2024-01-19","text":"These guys are the best service department I have ever dealt with. They are super friendly, professional, and accommodating. When I’m ready for my next vehicle, it will probably be through them.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNKMmFHM1BnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICJ2aG3Pg%7C%7C?hl=en","owner_reply":{"text":"Josh, we appreciate your review and the five stars. We will be sure to pass this along to our service team!","date":"2023-07-01"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNOazhlM1hREAE","author":"Michael Vernosky","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVhnnU-T7bv7uEi98MBN2KA4zhln1fC_yh9hnmsGvLSLNAbgjH2=s120-c-rp-mo-br100","rating":5,"date":"2024-01-17","text":"Fast, professional service. Thank you Tom Roush.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNOazhlM1hREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICNk8e3XQ%7C%7C?hl=en","owner_reply":{"text":"Michael, thank you for being a customer here and for the great Five Star review. ","date":"2024-01-23"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNOMllqdmZnEAE","author":"Mike Rose","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocInS56gjnYBRSBGJ9vQJsLMshI7zEl9sTyNWg3o4Pmd6SUl4A=s120-c-rp-mo-br100","rating":5,"date":"2024-01-15","text":"Our sales consultant, Zachary Hiney, was a pleasure to work with. His knowledge of the different models and trims was very helpful in helping us decide on the perfect new Mazda for our needs.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNOMllqdmZnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICN2Yjvfg%7C%7C?hl=en","owner_reply":{"text":"Mike, Thank you for your kind words on Zachary and for taking time to let us know about your recent experience here at Tom Roush. We really appreciate you and the great five star review. ","date":"2024-01-23"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNOcnJHazFBRRAB","author":"Jacqueline Herdman","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJaBm8R0u3VwXqwINZAuVbJeKQI-3fxeg8bejyEBToSCAZ_LYaJ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-01-14","text":"Fair, honest pricing for service! We had a bad experience at another Mazda dealer for service and when our 2018 6 needed a diagnostic I decided to bring it here since the reviews were good. And the reviews were right! I thought them sending a video of the inspection findings was so cool and informative; in all the years I’ve had Mazdas, I’ve never had that! My service writer Jon was kind, informative, and so understanding when it came to explaining what needed to be done and what we could wait on based on cost. Being able to text him and see what’s happening was also so convenient. Getting a loaner when the work was expected to take a few days was hassle free. And our car was done right on time! She runs like a dream now! Every person I came in contact with at this dealership was polite and friendly. Thank you to everyone here, I will be back for any of my Mazda needs!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNOcnJHazFBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICNrrGk1AE%7C%7C?hl=en","owner_reply":{"text":"Jacqueline, thank you for taking time to leave us this great review! We really appreciate it and you. We will pass this along to our service team here. ","date":"2024-01-23"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNOak51Snh3RRAB","author":"Shannon Fitzhugh","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJaHCs4wC5zp0aT3t6S8w3XmNDupHdiV4S24JOK2U-XNCpv8g=s120-c-rp-mo-br100","rating":5,"date":"2024-01-12","text":"Staff is friendly and professional. Decent value for the vehicle traded as well as the vehicle purchased. Would recommend to family and friends.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNOak51Snh3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICNjNuJxwE%7C%7C?hl=en","owner_reply":{"text":"Shannon, thank you for taking time to leave us this excellent five star review we really appreciate it and you. ","date":"2024-01-23"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNOaktldEdBEAE","author":"Jing GAO","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUBVRwWouoiQPHLGlSC2ypzKoMgX4IF4VRHbUNrsjjBAdku_7B1vQ=s120-c-rp-mo-br100","rating":5,"date":"2024-01-12","text":"They are doing the great job thank you","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNOaktldEdBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICNjKetGA%7C%7C?hl=en","owner_reply":{"text":"Jing, GAO, thank you for the excellent review we appreciate you being a customer here at Tom Roush Mazda","date":"2024-01-23"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUQxanJtUFFBEAE","author":"Roberto Leyva","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI2Mw3L-RJinmP5pT3_5QmdjwaR50HI5sgsQJ3SmOTlPPuC9w=s120-c-rp-mo-ba12-br100","rating":5,"date":"2024-01-07","text":"Garen was awesome! He was very down to earth and helped us to get what we really wanted. The process of agreeing on a payment that was more affordable was easy and stress free. Really appreciated them paying off our other lease right away, and we received our title paperwork quickly as well. So glad we checked them out!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQxanJtUFFBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID1jrmPQA%7C%7C?hl=en","owner_reply":{"text":"Roy we appreciate the feedback and the great review! We are pleased you enjoyed your experience here and will pass this along to Garan as well","date":"2024-01-09"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUMxbGQtZ2RBEAE","author":"Rich Spencer","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIkfsF8iFR6x0Hu2QjMXTv0EC8IGTncbccPe9xZ9LV_miSZGg=s120-c-rp-mo-br100","rating":5,"date":"2024-01-02","text":"Pete was great to work with, highly recommend him!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMxbGQtZ2RBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC1ld-gdA%7C%7C?hl=en","owner_reply":{"text":"Rich, thank for the kind words regarding your experience with Pete. We also want to thank you for the excellent review. ","date":"2024-01-09"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMxN3BfZXlBRRAB","author":"Leann Cline","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVpTTAebZrYsbhqcZkVl7D7KmdZQSi5MvSo_uDSn7JwOpYWnyAt=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-12-30","text":"We just bought our very first new car and our experience at Tom Roush set the standard! We checked out cars on the lot we’d been debating between and were completely free to roam until we went inside where we were immediately greeted in the most relaxed way and made to feel welcome. Freddie was absolutely incredible to work with, answered our laundry list of questions so kindly, and we felt no pressure whatsoever. We left to think about it and returned about a week later where Freddie made everything happen. We couldn’t be happier with our new car or the great experience we had!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMxN3BfZXlBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC17p_eyAE%7C%7C?hl=en","owner_reply":{"text":"Leann, Thank you for excellent review and we are pleased you enjoyed your experience with Freddy and our dealership team. We really appreciate you. ","date":"2024-01-09"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMxMnNIUTlRRRAB","author":"Annie","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIYJOGVt3uRo-gnm3Gg9RdH0U9PjMEoBpQZQ5NED_aVk3k4Bg=s120-c-rp-mo-br100","rating":5,"date":"2023-12-28","text":"I highly recommend going to Brad for all of your car buying needs!!! Earlier this year I went to Mazda just to look as I was in need of a car, and ended up leaving with a beautiful 2023 Mazda thanks to Brad!! He was incredible and has been there any time I’ve texted him since buying my car. Thank you Brad 😊","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMxMnNIUTlRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC12sHQ9QE%7C%7C?hl=en","owner_reply":{"text":"Annie, thank you for the kind words and your recommendation of your sales associate Brad. We will be sure to pass this along to him. We sincerely appreciate you. ","date":"2024-01-09"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUMxck1QQ0p3EAE","author":"Charlie Geier","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVzf4udWCymy1RoJP0V6lmWd43ECbVTZmH-5BDixLLaVYUMXJnS=s120-c-rp-mo-br100","rating":5,"date":"2023-12-24","text":"We had an amazing experience. Pete was awesome. We never felt pressured and he was able to answer all of our questions and help us a find a vehicle that was perfect for our family. I recommend everyone go to Tom Roush!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMxck1QQ0p3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC1rMPCJw%7C%7C?hl=en","owner_reply":{"text":"Charlie, thank you so much for your excellent review. We will be sure Pete also is aware of your kind words. We sincerely appreciate you allowing us to be of service to you here at Tom Roush. ","date":"2023-12-26"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUMxcVBTZ0dBEAE","author":"Susanna","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI748-Ci8oQIhtwo-bggr09Tygn8UwkFXx9jEbr2NhK8IfxTQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-12-21","text":"Had a great experience shopping for a new vehicle. The team made it an efficient and easy process.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMxcVBTZ0dBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC1qPSgGA%7C%7C?hl=en","owner_reply":{"text":"Susanna, thank you for the awesome review. We are pleased you enjoyed your experience here at Tom Roush Mazda. ","date":"2023-12-26"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMtaGN2VjFBRRAB","author":"Kevin Shellcroft","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJI84glKewzu3uVWxQbpLvyweLJ0fG5zczAJ5XHCu4zuSHwyQ=s120-c-rp-mo-br100","rating":5,"date":"2023-12-20","text":"Overall I am satisfied but it took much longer than estimated and I was was not updated on reason for the delay.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtaGN2VjFBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC-hcvV1AE%7C%7C?hl=en","owner_reply":{"text":"Kevin, we really appreciate you taking time to leave us this great review and for your business.","date":"2022-11-19"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURWLThMZVdBEAE","author":"Jason Minnich","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWvfhtci2Jtz2sGV_G0ODMazxjEx2aFbWBVpC9PwK2x93UYlnk=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-12-17","text":"Purchased a Rivian from this place and we couldn’t be happier. Bob Wood was so great to work with as was Jim. We were given a very fair amount for our trade in, these guys were straight forward and honest. Very happy and relaxed atmosphere that the Roush family has created, they are spoken very highly about by their employees. Highly recommend to anyone in the market for a new or used vehicle.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURWLThMZVdBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDV-8LeWA%7C%7C?hl=en","owner_reply":{"text":"Jason, thank you for the great review! We will be sure to pass this along to Bob as well. We really appreciate you. ","date":"2023-12-26"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURtNU5YVV9BRRAB","author":"Mary Ann Drake","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXJa6yno4j3RnPxIo8vFbjEoK5PL4MuZO2ml1eseIBG3n8ZNbdzjQ=s120-c-rp-mo-br100","rating":5,"date":"2023-12-15","text":"My vehicle only required minimum service this visit and it was done within an hour.  Communication is always prompt and courteous and I like seeing the video from the mechanic.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtNU5YVV9BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDm5NXU_AE%7C%7C?hl=en","owner_reply":{"text":"Mary Ann, thank you for this great review, we appreciate it.","date":"2022-01-24"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURWMGFLa0JREAE","author":"Kelli Stallworth","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI8nBvUcASUOc-H1Ep1oruyOiKvtcIjpzDsfYh8uDGNmYIs6w=s120-c-rp-mo-br100","rating":5,"date":"2023-12-13","text":"Brent was fantastic! Great overall experience!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURWMGFLa0JREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDV0aKkBQ%7C%7C?hl=en","owner_reply":{"text":"Kelli, thank you for taking time to leave us this excellent five star review! We appreciate it and we will be sure to pass this along to Brent as well. ","date":"2023-12-26"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURWMXFQVFRBEAE","author":"Lucas O.S.","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKAZ0lciEoTmvC-MFnFyZVJXSCp324zwgIm3qafsDk9Os_ipQ=s120-c-rp-mo-br100","rating":5,"date":"2023-12-12","text":"Purchased a used vehicle, ran into an issue shortly after purchases and the dealership/service center were very helpful in sorting it out and even gave some good advice on prolonging the lifespan of my vehicle, would recommend for any new car buyer!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURWMXFQVFRBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDV1qPTTA%7C%7C?hl=en","owner_reply":{"text":"Lucas, thank you for taking time to leave us this great review we really appreciate it. ","date":"2023-12-26"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNWb2NfNUx3EAE","author":"indyjam 65","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLQ7n6Zs8c3X81-V70Jnn8UrntGfoHDPI7tREmEJ7n9caqJtg=s120-c-rp-mo-br100","rating":5,"date":"2023-12-07","text":"Mice evicted from my engine,  wires fixed,  oil changed. Excellent customer service!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNWb2NfNUx3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICVoc_5Lw%7C%7C?hl=en","owner_reply":{"text":"Indyjam, thank you for the great review we really appreciate it and you!","date":"2023-12-26"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURsNzRUd05nEAE","author":"Mitsuhiro Sumiya","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWv9A2SoiXW4p6y1bHEcRp-f9Elv32novLMDXpgODkBlDz20ra6=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-12-04","text":"No hassle maintenance, they provide transparent diagnosis using a video record of observations. They also do not push us to do any non-urgent repairs which is important for a trusting relationship.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURsNzRUd05nEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDl74TwNg%7C%7C?hl=en","owner_reply":{"text":"Mitsuhiro, thank you for the great review we really appreciate it. We are pleased you enjoyed your service experience here and took time to let us and others know. Thank you again for being a customer here at Tom Roush. ","date":"2023-12-26"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURsek1xdjF3RRAB","author":"bennette lewis","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVqz-_6qQnI4GqCHm8PZfF8_v3dr0oJbzBocHZTbUXo2lLyX8CE=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-11-30","text":"Once again the Tom Roush crew did a complete satisfaction and friendly service in our 5th vehicle purchase from their dealership in Westfield IN.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURsek1xdjF3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDlzMqv1wE%7C%7C?hl=en","owner_reply":{"text":"Bennette, we really appreciate you being a loyal customer here at Tom Roush Mazda and for leaving us this outstanding review. We really appreciate you. ","date":"2023-12-04"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURsb0xiQTJBRRAB","author":"Paula devegh","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIyPgbBggZ3XP2AhrnkZtNrGCOkMFOBgMS4yfWn1vX-T0WNUA=s120-c-rp-mo-br100","rating":5,"date":"2023-11-29","text":"Made appt for service - oil change, tire rotation. Quick, efficient and I love the video they show you of the mechanic inspecting your vehicle.\nSatisfied with my service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURsb0xiQTJBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDloLbA2AE%7C%7C?hl=en","owner_reply":{"text":"Paula, thank you for the great review and for allowing us to be of service to you. We appreciate you. ","date":"2023-12-04"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNscWFlLWdBRRAB","author":"Vern Anderson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWJtCsWXunHPAowDPrSgoTGSYt8iq_0quDyprKqwa7OMq0WoJM=s120-c-rp-mo-ba12-br100","rating":4,"date":"2023-11-21","text":"Nice clean, a bit small but I'm not complaining they did excellent job for me.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNscWFlLWdBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIClqae-gAE%7C%7C?hl=en","owner_reply":{"text":"Vern, thank you for the great review we appreciate it. ","date":"2023-11-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNsX3FTOWRnEAE","author":"Charlotte holt","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIj97JDlFaMb-zcgxP0Dh8ZGExC0MKxooW8ZkZOSNtvIxFhcA=s120-c-rp-mo-br100","rating":5,"date":"2023-11-19","text":"Very professional and accommodating!\nLove my new Maxda X90","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNsX3FTOWRnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICl_qS9dg%7C%7C?hl=en","owner_reply":{"text":"Charlotte, thank yo for taking time to leave us the excellent 5 star review we really appreciate it and you!","date":"2023-11-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURGX2MzZ2N3EAE","author":"Amaya Grell","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV_8o5x3SgY-8yOSzsUI1ddTZDqU-u9IdeBqLjcKf60bEkJh9mq=s120-c-rp-mo-br100","rating":5,"date":"2023-11-09","text":"Larry was so helpful in helping me purchase my first vehicle on my own!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURGX2MzZ2N3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDF_c3gcw%7C%7C?hl=en","owner_reply":{"text":"Amaya, thank you for your kind words for Larry, we are pleased you enjoyed your experience here and thanks for the 5 star review. We will be sure to pass this along to Larry. ","date":"2023-11-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURjaVlDU1pBEAE","author":"Dawn sunrise","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK5WLJFa2FK7I5EPO9KJ-1l6bSvRw75pvKwpAWEaDG6SYKNLgE=s120-c-rp-mo-br100","rating":5,"date":"2023-11-04","text":"Have bought multiple vehicles from here. Would highly recommend. Always treated with the utmost respect and care.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURjaVlDU1pBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDciYCSZA%7C%7C?hl=en","owner_reply":{"text":"Dawn, thank you for allowing to be of service to you for several vehicle purchases. We really appreciate you and this great review. ","date":"2023-11-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNtaFBmMTJ3RRAB","author":"Jo Bourgerie","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJFfC7gvads7u_njz8kz7QhsOfmVgVtFs0dqMJ9WXGuCiTsMw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-10-26","text":"Kept updated...friendly staff..nice place to wait with beverages","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtaFBmMTJ3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICmhPf12wE%7C%7C?hl=en","owner_reply":{"text":"Jo, thank you for taking time to leave us this excellent review, we appreciate it.","date":"2022-08-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUQ1bWNEVHdnRRAB","author":"Michael Cruz","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjW6Xkh4SeD3-sJeDPQ9idB7eeHoZ_83ZO6FcOQjyCztJYbqnaD3=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-10-26","text":"Completion of purchase was easy and convenient.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ1bWNEVHdnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID5mcDTwgE%7C%7C?hl=en","owner_reply":{"text":"Michael, thanks for the great review we really appreciate it and we hope you enjoy your new vehicle. ","date":"2023-10-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUQ1eXF2SVlnEAE","author":"Terry McConnell","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVGTvZCZyPvDUMFLABg6WsQqwHjzJCxwlk_CL6lnn6pvDBgzJvq=s120-c-rp-mo-br100","rating":5,"date":"2023-10-22","text":"Tom Roush service diagnosed my\nIssue accurately and returned my car in good working order. Dealers are expensive but worth the cost when you need it done right.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ1eXF2SVlnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID5yqvIYg%7C%7C?hl=en","owner_reply":{"text":"Terry thank you for the great review! We really appreciate your kind words and we are pleased your experience here was excellent. ","date":"2023-10-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUQ1M01QcDNRRRAB","author":"Keith L. McDaniel","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLIf2dc0_jCmnLM3CkkES5gzPg9HzgqRifjK9ROAkf_UJh0gg=s120-c-rp-mo-br100","rating":5,"date":"2023-10-20","text":"I’m not sure where to begin. My wife and I purchased our first Mazdas from Tom Roush in 1998. Since then our extended family and friends have purchased or leased almost 40 cars. Brent Cassady was one of our first service advisors and then moved into sales and we’ve been working with him since then. Obviously we all feel very comfortable working with him so we keep coming back.\nBrent, and everyone at Roush, have always taken care of us for sales and service and looked after my elderly parents when they visit.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ1M01QcDNRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID53MPp3QE%7C%7C?hl=en","owner_reply":{"text":"Keith, we sincerely appreciate you and your family being loyal customers all these years here at Tom Roush Mazda. We also want to thank you for your kind words for Brent. We will be sure to pass this along to him and we appreciate you leaving us the great review. Thanks for allowing us to be of service to you all these years. ","date":"2023-10-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUM1bk9UTmR3EAE","author":"Dan Salmons","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV88N_7hrdyuODOqA44PyDb36u9IfQHSWypYRSWt-2_SxmN9Wpt=s120-c-rp-mo-br100","rating":5,"date":"2023-10-11","text":"Fast, quick, quality service on my 2019 Mazda.   Battery was replaced and video later sent showing and explaining the repair.   Waiting area was clean and comfortable.   In and out in less than one hour.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM1bk9UTmR3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC5nOTNdw%7C%7C?hl=en","owner_reply":{"text":"Dan, Thank you for taking time to leave us the great review. We appreciate you and your kind words ","date":"2023-10-14"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURBb19DYmN3EAE","author":"Betsy Lange","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIknOBK4040s7I9_rrdmgHDylU8kpuz7_qBAo3Yq3GXdqvFNw=s120-c-rp-mo-br100","rating":5,"date":"2023-10-07","text":"Always great service at Mazda with friendly, customer focused staff.   Its great to get a clean car back too.    Love my CX 30.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBb19DYmN3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAo_Cbcw%7C%7C?hl=en","owner_reply":{"text":"Betsy, \nWe want to thank you for allowing us to be of service to you and for the great review. We really appreciate it and you. ","date":"2023-10-14"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURacmZfMEZ3EAE","author":"James Adkins","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXRgXkhvWb0SJzzim5RcINlnBNxsReNwRyxLJAz3fuJwFtj0bl_=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-10-06","text":"Didn't need to wait too long for allignment, rotate, oil change, and new wipers. Excellent service at the area. Definitely coming back for the service of my Mazda from now on because I feel valued. My tech was jon shreve and he was really nice and to the point, the staff seemed concerned for the maintenance of my car and made sure to recommend an alignment for me, since the last visit I did not get one. Super happy with the service, price is a little higher than a 3rd party but I wouldn't bring my baby to any other place than a Mazda dealership.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURacmZfMEZ3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDZrf_0Fw%7C%7C?hl=en","owner_reply":{"text":"James, thank you for the excellent five star review. We are pleased you enjoyed your experience here. We will pass along your kind words to Jon and the rest of the service staff. ","date":"2023-10-14"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURaNHFuTlBREAE","author":"Alfredo Sánchez","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWmsKXC_Vcw3W89zQJKinFqRAAAd1xFOG71V3rv76N6E1gMlRKcWg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-09-27","text":"Huge variety of units available. Great support from the agents and the manager! Will definitively return for my next car","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURaNHFuTlBREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDZ4qnNPQ%7C%7C?hl=en","owner_reply":{"text":"Alfredo, thank you! We look forward to seeing you again!","date":"2023-10-14"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURaOUtqdVdBEAE","author":"Thomas Gawlik","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIZWWmEp9rltvGnkuhUo93K2odudvQSbSGvAyRdL2qxG7NnUA=s120-c-rp-mo-br100","rating":5,"date":"2023-09-25","text":"Great service experience. Comfortable waiting room.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURaOUtqdVdBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDZ9KjuWA%7C%7C?hl=en","owner_reply":{"text":"Thomas, thank you for the great review we really appreciate it","date":"2023-10-14"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURaOUw3MzNBRRAB","author":"Matt Roberts","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK3cPl1RBFQL-NrulpORKtybeQj3eZ-eqZDFXvBIGtsuGB7jAJg=s120-c-rp-mo-br100","rating":5,"date":"2023-09-25","text":"Great service dept. Great service. Thank you.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURaOUw3MzNBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDZ9L733AE%7C%7C?hl=en","owner_reply":{"text":"Matt, we appreciate your kind words and this great review. Thank you!","date":"2023-10-14"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURad05tUTBRRRAB","author":"Chen-Yi Lu (Steven)","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLfhkEhSJkIXhm0ttidXzNB1E5otJsX-EiE2OMm3I5wZS7MHQ=s120-c-rp-mo-br100","rating":5,"date":"2023-09-22","text":"Had a great experience purchasing a new vehicle with Bob Wood.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURad05tUTBRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDZwNmQ0QE%7C%7C?hl=en","owner_reply":{"text":"Chen thank you for the great review!","date":"2023-10-14"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNadjkzZWhnRRAB","author":"Renita Shaffer","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWskZFJbRLPzaAPGNjBF4BRQwDvLE7LAiY9GEt3qcmpZUg4KvBC=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-09-21","text":"Our family has now purchased six Mazdas from Tom Roush. Skylar Brewer is the best! Though he is now in the Finance Department he still makes sure we are fully satisfied and have the perfect vehicle. If you are looking for a great place to shop for a new or used vehicle, go to Tom Roush.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNadjkzZWhnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICZv93ehgE%7C%7C?hl=en","owner_reply":{"text":"Renita, thank you for this great review and for being a very loyal customer here. We really appreciate you allowing us to be of service to you all these years. ","date":"2023-10-14"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNaMDdINE13EAE","author":"Elizabeth Kuhn","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJX-Ck2PP8AxgYVov6WqomP78VloD5gTsn9e_b-CzD1rWXRYg=s120-c-rp-mo-br100","rating":5,"date":"2023-09-17","text":"Went in for an oil change and tire rotation, and the technician found a nail in one of my tires.  It was plugged and repaired.  I was so glad that they found this!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNaMDdINE13EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICZ07H4Mw%7C%7C?hl=en","owner_reply":{"text":"Elizabeth, thank you so much for the excellent review! We sincerely appreciate it and you. ","date":"2023-10-14"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUMwNE1qSWVnEAE","author":"E E","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIi9IaFR3Ck5OmoW3_GEz0z3wmXuaSvoJ9_-4d18SnYdRIHE2oU=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-09-08","text":"They did all the requested work and did not push for me to do the other things today.  Very polite and the waiting area is nice.  It did take 1.5 hours instead of the estimated one hour.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMwNE1qSWVnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC04MjIeg%7C%7C?hl=en","owner_reply":{"text":"Eckert, Thank you for your 5 Star review and allowing us to be of service to you!","date":"2020-02-28"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNaNUpyd2lBRRAB","author":"David Lomack","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXX0Th6RRQjwK2pdjrli3SbKG0nXsvjNEW4ovP0lkbcngrOd5A=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-09-04","text":"My experience at Tom Roush Mazda was awesome.  The service rep, Scott was kind, knowledgeable and understanding.  He was not afraid to look back into the car's history to see what maintenance had actually been performed to avoid repetition.  I am always greeted and treated with respect.  Thanks for the opportunity to provide feedback!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNaNUpyd2lBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICZ5JrwiAE%7C%7C?hl=en","owner_reply":{"text":"David thank you for the kind words and the excellent 5 star review. We will pass this along to Scott as well. ","date":"2023-09-08"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNaZ05HYXJBRRAB","author":"Joe Barbaro","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWORPkUbxzkzapFnfFLnSFRcqKeKg2NlZ0XVSr8P7Reanc5lcbG=s120-c-rp-mo-br100","rating":5,"date":"2023-09-01","text":"Our experience with Malakai was the best dealer experience we have ever had. He was honest, thorough and did everything in his power to get us a great deal on our new CX-90! He was also very professional and explained everything we needed to know about our new vehicle purchase. If your looking for a awesome car dealer go see him first!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNaZ05HYXJBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICZgNGarAE%7C%7C?hl=en","owner_reply":{"text":"Joe we appreciate your kind words and the excellent 5 star review. We are also pleased to see you enjoyed working with Milakyi purchasing your new Mazda CX-90. We will be sure to pass this along to Milakyi as well. Thanks again!","date":"2023-09-08"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURwajdXWTh3RRAB","author":"Shawn Gardner","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWh2vuVlQGhnPHCr4Qnt9dpUF_kgOubnWsRNBlnmgHK_3Ui3KzczA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-08-31","text":"We stopped here sort of randomly due to car-gurus showing a car we wanted to see. Freddie helped us out and made the experience quick and easy. The car was cleaned and polished when we were done. Good service!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwajdXWTh3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDpj7WY8wE%7C%7C?hl=en","owner_reply":{"text":"Shawn, thank you for the great review we really appreciate it. We will pass this along to Freddy as well. ","date":"2023-09-08"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURwMTRuTkJBEAE","author":"Heydi Correa Encarnacion","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVRjnVvaC_PUcPwAmF7mWmO0WhQUPIQV_GrCUqADrnggIdXmRUa2w=s120-c-rp-mo-br100","rating":5,"date":"2023-08-31","text":"The man you need to ask for is Freddy. No questions asked. He’s the absolute best sales associate I have ever worked with. I’m on my second car with Mazda and both times I worked with Freddy to purchase. I have never felt pressure to buy from him or mansplained by him throughout the purchasing experience. He truly has looked out for me and has always made sure I got the best deal. As long as I live in Indiana, Freddy is going to be my go-to guy for a car purchase. He goes above and beyond for his customers and I am so thankful that I met Freddy when I did. Go to him!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwMTRuTkJBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDp14nNBA%7C%7C?hl=en","owner_reply":{"text":"Heydi, We really appreciate the excellent Five Star review! We are pleased to see you enjoyed working with Freddy also appreciate your recommendation of him here as well. We will be sure to pass this along to him. Enjoy your new car!","date":"2023-09-08"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURweDVEUDhnRRAB","author":"reba simmons","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK2FGIQc6IeBznLBvJ21MXlWhlRJmof5SsSh1NxFgdtneKom_Y=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-08-30","text":"We took our Ford Edge to Tom Roush Mazda last week for an oil change.\nThey checked the brakes, belts, filters and etc.\nOur Edge was in bad shape!\nI'm so glad they did a thorough job, and after the repairs, we will be safe!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURweDVEUDhnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDpx5DP8gE%7C%7C?hl=en","owner_reply":{"text":"Reba, thank you for the great five star review, we sincerely appreciate it and you. ","date":"2023-09-08"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURwNGJQZHV3RRAB","author":"Shelby Black","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV3YkI7jzhkSQytJ1bjOPfhc2PptxCWoPn1OMa09m2kSRHy3-s=s120-c-rp-mo-br100","rating":5,"date":"2023-08-23","text":"We had a great experience with Brad at Tom Roush purchasing our new CX-90 PHEV. Not only was Brad very informed of all the details -  he was patient with us, friendly and personable and overall made the car buying experience great for us. We would highly recommend purchasing a Mazda from Tom Roush - specifically Brad Shafer.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwNGJQZHV3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDp4bPduwE%7C%7C?hl=en","owner_reply":{"text":"Shelby, thank you for the great review we really appreciate it! We are pleased to see you enjoyed working with Brad too and we will pass this along to him!","date":"2023-09-08"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURwOXNMUmxnRRAB","author":"Patrick Kailie","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIjRhnxBoxnNSJ5tnFeTfVHiZu8TaicYLAwprkGiZrqbEor0A=s120-c-rp-mo-br100","rating":1,"date":"2023-08-21","text":"I brought 2 used cars the same day ,I have spent so much money to fix these cars in just a year. My Mazda 3 currently has a transmission problem  ,can't afford to it  it sitting home.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwOXNMUmxnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDp9sLRlgE%7C%7C?hl=en","owner_reply":{"text":"Patrick, I see your concerns are with your 2008 Mazda 3 you purchased here in July of last year with 162,000 miles on it. I understand your concerns but unfortunately with vehicles this age and the miles it has things are going to fail and need repaired or replaced. I see Brad W helped you with your vehicles and I will have him reach out to see if we can work to trade you into something else. ","date":"2023-08-22"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN1N3RxRXV3RRAB","author":"Robert Peterson","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK8ruIVRkfcgwpfVz-d0k0Td1wVyouTuJo4ObNM1QM2apV-Qw=s120-c-rp-mo-br100","rating":5,"date":"2023-08-20","text":"Schedule normal maintenance,  in/out quickly, customer service friendly and the work was done promptly.\nGreat job guys!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1N3RxRXV3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICu7tqEuwE%7C%7C?hl=en","owner_reply":{"text":"Robert, we really appreciate you taking time to leave us this review.","date":"2022-08-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURwcEppcGp3RRAB","author":"Miguel Dungo","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIt6Rcxy5tIwSURv5ZBgubWzqQyUYYNkr2E2_UQ8Y-fa39PEQ=s120-c-rp-mo-br100","rating":5,"date":"2023-08-16","text":"Scott Bumgarner and team was fantastic. We had a very smooth visit.\n\nThank you!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwcEppcGp3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDppJipjwE%7C%7C?hl=en","owner_reply":{"text":"Miguel, thank you sir for the excellent review we really appreciate it and you. I will pass this along to Scott and our service team. ","date":"2023-08-22"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNjcl9ldDJRRRAB","author":"Robert McIntire","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIs6MSJHVdYs280czzVAvWfWjejIOhwno2emc0MiuId7t232Q=s120-c-rp-mo-br100","rating":5,"date":"2023-08-13","text":"I was a motivated buyer but I had checked with other dealers.  I got the deal I knew I deserved from this dealership.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNjcl9ldDJRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICcr_et2QE%7C%7C?hl=en","owner_reply":{"text":"Robert, Thank you for the great review we really appreciate it and we are pleased you received the value and experience you were looking for here. ","date":"2023-08-22"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNwel96TUtnEAE","author":"Katlyn Hylemon","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJr_452KfPDmrUxbheZOftOBLZAwh76fxnR2OqoZAU5mJ3Wsw=s120-c-rp-mo-br100","rating":1,"date":"2023-08-12","text":"2.5 years ago I bought my 2018 Chevrolet equinox. It had I believe 23,000 miles on it at the time. When I bought the vehicle I was told that the car still had a manufacturer warranty until 60,000 miles. The salesman also stated that I was receiving an additional 100,000 mile warranty for the power train from the time I bought it. ( this is the way he insinuated the warranty. So in my assumption, my car would’ve been covered till 123,000 miles on the powertrain.) while I was in the process of going through paperwork to finance a vehicle I asked several times for a carfax just to double check my bases, as we know sometimes when your buying a used vehicle it could have been in a accident. About every 10 minutes he came back to have me sign different papers. Every time he came back I asked him if he had gotten a copy of the Carfax and he replied he was working on it. After about three or four times of asking for a Carfax. He told me it was time to go in us to the finance office to sign my finance paperwork. Great, okay. I once again asked him for the Carfax. He told me he would run and grab it. As I was in the loan office signing paperwork, I asked the finance agent again if I could receive the car fax. He informed me he was just in charge of the financial paperwork, and my salesman could get it to me. Against my better judgment. I went ahead and signed all the financial paperwork. As soon as I was finished signing everything that they needed me to sign I was finally handed the Carfax, only to see that it had in fact been in a accident with back bumper damage. When he was explaining to me the Carfax he assured me it still had a outstanding rating and was a good reliable vehicle. Awesome, great but that didn’t help the fact that I was gaslit all the way into the loan office. Because if that carfax was shown to me I would have had my personal mechanics come check it out to make sure everything was sound. I wasn’t happy when I left the car lot as I feel like I had been shushed over just to make a sale. Never the less over the last two and a half years it has been a good decent reliable vehicle and has been serviced quite regularly. Until about two weeks ago when a ticking noise in the engine started, and within 20 minutes the engine threw itself in “reduced engine power mode”. I pulled over shut the car off let it sit. I then tried to start it again and it just shook and rattled never to start back up again. As of this day the car has 103,000 miles on it. ( yes I drive ALOT! I clean homes for a living and it is a daily driver. So yes I know within 2.5 years (and yes I checked back on paperwork with the bank on when I exactly bought it because the dealership tried to tell me I’ve only had it for 1.5 years.) I’ve put about 80,000 miles on it. All highway miles for the most part.  When it broke down I thought  hey no biggie. I was told I had a 100,000 mile warranty from the time I bought it which would put it in warranty until about 123,000 miles. I called the dealership told them what was going on. Told them I had the warranty and they asked that I get it towed there first to see what the issue was. To my demise when i explained what was happening they told me I had no warranty and the warranty I was told was an extra 100,000 from the time I bought it was only UNTIL 100k.  They did agree to “diagnose it” for free. There definition of diagnosing it was reading the codes and saying what might be wrong.I expressed my disappointment I’ve been told that the car had an extra hundred thousand mile warranty and not not being the case and now I was 3k miles outside of what they were now trying to say was my warranty. 😒 the service guy said probably $2k or more worst case to replace two parts. I explained i didn’t have that money to pay for a car that was supposed to be in warranty. I towed the vehicle back home and come to find out there were about 4 broken pieces in the motor. $2,000 later it’s being fixed but not with them. I was just about to trade the car in before it broke down. But I will not be buying another car from them.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNwel96TUtnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICpz_zMKg%7C%7C?hl=en","owner_reply":{"text":"Katlyn, We appreciate the feedback here at Tom Roush Mazda and want to address your concerns here. We are always happy to provide a Carfax to our customers upon request and I see from your review that was given to you. We were not trying to keep anything from you and it simply took time to get the report.  I see you said you were made aware of the accident and decided to proceed with the purchase which was completely your choice and had you not wanted the car we would have been happy to work with you on a different vehicle. The warranty  you received was never an \"extra\" 100,000 miles and would never have been stated as such here by anyone. We offered the FREE coverage as a benefit to our customers but it was clearly stated as a 10 year 100,000 mile warranty whichever comes first and included the mileage already on the car. We offer CPO vehicles here and the warranty always includes the mileage already on the vehicle when calculating the coverage. I understand your frustration with being outside of the warranty period by 3,000 miles when the vehicle needed service work but mileage and time limits are put in place and  unfortunately your issues occurred outside those limits and it is not our fault that occurred and again no one would have ever told you that you had an \"extra\" 100,000 miles of coverage from above the mileage on the vehicle at the time of purchase. We are sorry this happened but it is not our fault. We have been in business 51 years and are the oldest Mazda Dealer in the entire midwest region. We pride ourselves on providing excellent customer service and we offer quality vehicles at fair prices and even include warranties for no charge like the one that was given to you for free as a benefit. We are sorry you feel the way you do but this simply is a case of your FREE warranty coverage expiring and the repair not being covered. We wish you the best. ","date":"2023-08-22"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNwb3R5Q29RRRAB","author":"Tom Lewis","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJDdY5_6XgneAl_COrzyPRZhSu6VnZ2OFJNJa8rryAROLvQT7y1=s120-c-rp-mo-br100","rating":5,"date":"2023-08-08","text":"Great, straight forward buying experience.  No games, no last minute add-ons.  Several additional products and warranties were explained and offered optionally and at my choice.  My sales rep, Pete Reehling, was great at listening and following through, with no pressure.  I'm pretty critical, particularly with car dealers, and the 5 stars are genuinely deserved for this Mazda buying experience at Tom Roush.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNwb3R5Q29RRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICpotyCoQE%7C%7C?hl=en","owner_reply":{"text":"Tom thank you for allowing us to be of service to you here at Tom Roush. We really appreciate you and this excellent review. ","date":"2023-08-03"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURzbEkzbThBRRAB","author":"Antone Sgro","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU-X2lZolgu5IAyfJH0-6MnCgi7TkVguphtj4QNi1NthKYmVtgB=s120-c-rp-mo-br100","rating":5,"date":"2023-08-06","text":"Quick oil change, tire rotation and inspection. Great service in under 1 hour with appointment.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURzbEkzbThBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDslI3m8AE%7C%7C?hl=en","owner_reply":{"text":"Antone thank you for your review we appreciate it!","date":"2020-02-28"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNwa2JfNXd3RRAB","author":"Abigail M","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUGvdooJsaICKZ7jX4sqHp2NontwoVZlxWjMj2pIU3hxDkfhf5p=s120-c-rp-mo-br100","rating":5,"date":"2023-08-05","text":"Great service here purchasing my first Mazda! The sales team is welcoming and transparent going through the purchasing process. Drove away happy and sure of my choice to buy from Tom Roush.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNwa2JfNXd3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICpkb_5wwE%7C%7C?hl=en","owner_reply":{"text":"Abigail thank you for the excellent five star review! We are pleased you enjoyed your experience here at Tom Roush. ","date":"2023-09-08"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNKNEpIWEl3EAE","author":"Nicholas Gould","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVFCR0b7InytQW-prMU-01DXz6oAwXUA4JnPCXcrA7Nv93FgGU=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-07-28","text":"Great customer service from the sales team, especially Larry.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNKNEpIWEl3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICJ4JHXIw%7C%7C?hl=en","owner_reply":{"text":"Nicholas thank you for the five star review!","date":"2023-07-01"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNoM2NHYnh3RRAB","author":"Wayne Majors","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJkEOUGX5GwXfRR2NzfgtHXzEweFeqsDM7r-tND0XjwfSKKZg=s120-c-rp-mo-br100","rating":5,"date":"2023-07-27","text":"Service reps are outstanding.  They have always done great when dealing with their customers.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNoM2NHYnh3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICh3cGbxwE%7C%7C?hl=en","owner_reply":{"text":"Wayne we appreciate you taking time to leave us this great review! ","date":"2023-02-28"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNweUpicnhRRRAB","author":"Dave Smith","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWgTtEIGOx-QAu4NMB5pyIpKvqeLq_GHEA17SiCJsG6xF6AeN4=s120-c-rp-mo-br100","rating":1,"date":"2023-07-27","text":"Tried to buy a caliper for my car and they said it would be 500 for the part alone and when I asked for the part number so I could look it up myself they said they wouldn't give it to me cause they don't want me to buy it anywhere else","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNweUpicnhRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICpyJbrxQE%7C%7C?hl=en","owner_reply":{"text":"Mr. Way of the shovel,  we value every customer here at Tom Roush and have an excellent sales and service rating. We do not give out part numbers for parts to customers and reserve that information for customers that plan to purchase from us here at Tom Roush. It is a disservice to the company to pay staff to provide information for a customer to go elsewhere. Why would we do that? You are always welcome to call other parts stores and provide them with the part you need and they will price it to you without our part number. Customer service is important to us here and we provide excellent service to those doing business here at Tom Roush as shown here in our google reviews. We wish you the best. ","date":"2023-08-03"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURKbWZXWTFBRRAB","author":"Eliott Ferguson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXpwGwISC24HfZr4Y-4v7Qsi6fOR8fYrw-u1EySCBSWMy70mMsr=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-07-19","text":"My wife and I have had some awful experiences buying cars at dealerships over the years. So, we were expecting more of the same from this place. To our delight and surprise, it was a fantastic experience.  We worked with Freddie. He was immensely friendly and helpful. We felt no pressure to buy (he let my wife and I talk alone whenever we had any decisions to talk over). He answered all our questions and was very fun to talk to. We felt very well taken care of. Once we found the car we wanted, Freddie passed us on to Mo to finalize the details. Mo was very patient and was willing to answer all of our many questions before we signed anything. Freddie checked in with us to make sure we still love the car we bought. If you are looking for a team of people to take great care of you without any pressure, this is the rite place to go. Just ask for Freddie!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURKbWZXWTFBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDJmfWY1AE%7C%7C?hl=en","owner_reply":{"text":"Elliot, we really love hearing from our customers and we cannot thank you enough for the excellent review you have left us regarding your recent purchase experience here at Tom Roush with Freddy. Thank very much we really appreciate it. ","date":"2023-08-03"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURKMXBYOFFnEAE","author":"Mick Hinkle","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocItZ9JVmbfR_sK7UBGEvn0jkaUqi-tzmyHvrAaqEjrJD3GH7w=s120-c-rp-mo-br100","rating":5,"date":"2023-07-16","text":"Top notch ! Answered all questions and completed service exactly. Great job, fellas !","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURKMXBYOFFnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDJ1pX8Qg%7C%7C?hl=en","owner_reply":{"text":"Mick, we love seeing reviews like this, thank you so much we really appreciate it. ","date":"2023-08-03"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURKb3N1TDd3RRAB","author":"Alexis Arosteguy","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUpJNrknE_vhIUfvb6DcLQLVoAa4Ohiwf9uYXu5eQfoewTNU-WEww=s120-c-rp-mo-br100","rating":5,"date":"2023-07-13","text":"Great service! Pete did a wonderful job helping us. Staff was all friendly & helpful in all aspects.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURKb3N1TDd3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDJosuL7wE%7C%7C?hl=en","owner_reply":{"text":"Alexis, we want to thank you for allowing us to be of service to you. We are pleased you enjoyed working with Pete and we will pass this along to him. ","date":"2023-08-03"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNKODhMbkdREAE","author":"Steve Smith","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjX0bcW29Ttp8TM6IoHRA9H7HpJ6X9kptaz1v8hErDgP8Cnq_m8c=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-07-04","text":"Bob Wood was no nonsense and easy to deal with. Bought a beautiful CPO CX-5. They addressed all of my concerns prior to purchase. Was nice to meet Tom Roush after the deal was done. Having him stop by to shake hands was a nice touch. Glad I found this Mazda store.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNKODhMbkdREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICJ88LnGQ%7C%7C?hl=en","owner_reply":{"text":"Steve, thank you this wonderful review! We will be sure to let Bob know you enjoyed your experience with him here and we appreciate you allowing us to be of assistance to you. ","date":"2023-07-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNKbzRXczRBRRAB","author":"Eric Mack","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLxW_OJbBGZG2ldYOrXcAHfnPCSpx-jWnP0Y4HcIrpubQZxUA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-07-04","text":"Me and my wife just purchased a new suv from this dealership.  It was a pleasant surprise working with Milakyi.  I’ve never had a more transparent buying experience than with him.  There’s no pressure here like with other dealerships.  I will buy from here again and not hesitate to recommend friends and family.  Thank you","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNKbzRXczRBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICJo4Ws4AE%7C%7C?hl=en","owner_reply":{"text":"Eric, thank you very much for this excellent review! I will be sure to pass this along to Milakyi as well. We really appreciate you both!","date":"2023-07-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNKdy1hMF93RRAB","author":"Amy Hartzell","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXzMzRdLwN-gulwpZSVVdLNvvS6nLWxftry12jrIZPZKixP-LuE=s120-c-rp-mo-ba12-br100","rating":1,"date":"2023-07-03","text":"We were told we were next in line for financing and 2 hours later we were told they had 4 others before us. Colossal waste of our time, we just left.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNKdy1hMF93RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICJw-a0_wE%7C%7C?hl=en","owner_reply":{"text":"Amy,  We have an excellent customer satisfaction rating and a 4.6 star rating here on google so when we see this we want to address the concerns and understand exactly what happened and when. I do not see you listed in our customer data base so perhaps you came in  with someone else? Our finance department is excellent and even on a busy Saturday we do not have 2 hour wait times and we normally run in 1/2 hour increments so again this is very unusual. If you would like to discuss this we us please call Dan Vinci at 317-867-9231 so we can find you in our system and know what store you were at and what car you were looking to purchase. I do apologize for not being able to help you. Did you happen to visit a different dealership and not Tom Roush and posted this by mistake?","date":"2023-07-07"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNKN0tIdHhnRRAB","author":"Suresh Jagannathan","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKeYESIwfrXN9wkWg-g8p0RoKb9qcH4sj0w6sb7By7p0Tsjug=s120-c-rp-mo-br100","rating":5,"date":"2023-06-22","text":"Extremely professional and courteous service.  Overall, a very pleasant purchase experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNKN0tIdHhnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICJ7KHtxgE%7C%7C?hl=en","owner_reply":{"text":"Suresh, thank you for taking time to leave us this excellent review, we appreciate it and you. ","date":"2023-07-01"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUR4aGUzQUdREAE","author":"Kathi Bledsoe","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWrXuqEiVF0dvngtzrOYhDKKMvsrHCknz4yY0kgpD2xLUe290A=s120-c-rp-mo-br100","rating":5,"date":"2023-06-12","text":"Quick and convenient service! Staff is also friendly and the place is very clean.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR4aGUzQUdREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDxhe3AGQ%7C%7C?hl=en","owner_reply":{"text":"Kathi, thank you for taking time to leave us the excellent review we appreciate it!","date":"2023-07-01"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURZdEpXczBRRRAB","author":"Tom Hargens","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXzRZwGwFq2qlT5HbmmqjdViL1_QZXuOaRdnv4we-Xcrj71KhU=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-06-10","text":"Excellent service & communication - on time too!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURZdEpXczBRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDYtJWs0QE%7C%7C?hl=en","owner_reply":{"text":"Tom, thank you so much for the great review we really appreciate it. ","date":"2023-07-01"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUR4d2NPenhnRRAB","author":"ryan loveless","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjX5sCrqevJKvMVh0iItJnZsz8EDUV6gjjUAjZSO1vTfXl5SNFeg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-06-09","text":"Great place great staff hands down best dealership in the Indianapolis area","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR4d2NPenhnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDxwcOzxgE%7C%7C?hl=en","owner_reply":{"text":"Ryan thank you for the great review! We appreciate it. ","date":"2023-07-01"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUR4aXBtSDhRRRAB","author":"Jerald Faulstich","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIsDINuw-S9FXIqRTnzKdGPTuFEzFAHZDGo4BbdXZvv73fkhA=s120-c-rp-mo-br100","rating":5,"date":"2023-06-05","text":"Great experience.  Larry at Mazda was fantastic to work with; extremely happy I went to this dealership.  And very thankful for an easy, informative no-pressure purchase.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR4aXBtSDhRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDxipmH8QE%7C%7C?hl=en","owner_reply":{"text":"Jarald, thank you for the great review! We are pleased you enjoyed your experience here at Tom Roush with Larry and will pass this along to him. We look forward to seeing you for service!","date":"2023-06-06"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUR4LU1hWXFBRRAB","author":"Jesse Melton","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU-f_5qO9oV6PlwK02vehDQcsXiKgtfTNpZjw-KJJcgzmEbAlU3cg=s120-c-rp-mo-br100","rating":5,"date":"2023-06-01","text":"Freddie was amazing. He was not overbearing, pushy, nor did he ever make it seem like he just wanted a sale from us. I bought a 2023 CX-50 and I love it.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR4LU1hWXFBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDx-MaYqAE%7C%7C?hl=en","owner_reply":{"text":"Jesse, thank you for taking time to leave us this great review, we sincerely appreciate it. I will pass this along to Freddie as well. ","date":"2023-06-01"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN4eC1iX1lnEAE","author":"Michael Seaman","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVYcnCAUXSYhXEbYzqCv1TWhx3JuLCLU6uEmLHxjDbt2B_lj9l9=s120-c-rp-mo-br100","rating":5,"date":"2023-05-27","text":"The folks both in sale and service at Tom Roush are very professional. Larry sold me my CX-5 and I love it. He was outstanding. No pressure and very knowledgeable. I have been in for service several times. It is fast and friendly. My experience has been that the Tom Roush dealership is a first-class operation all around. Well done.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN4eC1iX1lnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICxx-b_Yg%7C%7C?hl=en","owner_reply":{"text":"Michael, thank you for your kind words regarding the sales experience you had here at Tom Roush Mazda with Larry. I will be sure to pass this along to him and we sincerely appreciate you. ","date":"2023-06-01"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURNc0tTZUZREAE","author":"William Schulke","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKkphwRVvHcDoVKpn_iaUR_b-S3xQNH0j5awLfvB2exmb_AVA=s120-c-rp-mo-br100","rating":5,"date":"2023-05-25","text":"I really appreciate the great service I get at Tom Roush Mazda. I highly recommend them for your next purchase and/or service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURNc0tTZUZREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDMsKSeFQ%7C%7C?hl=en","owner_reply":{"text":"William, thank you sir for the great review! We thank you for being a valued customer here and we appreciate you. ","date":"2023-06-01"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN4bzZENEtREAE","author":"Ruby Smith","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKq57npEej7_wZ5BR7sRdcyxsA--GhG7zpFIUdj7CJwhLW9YQ=s120-c-rp-mo-br100","rating":5,"date":"2023-05-24","text":"No complaints here! Great service, thorough, communication excellent, informative and prompt. :)","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN4bzZENEtREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICxo6D4KQ%7C%7C?hl=en","owner_reply":{"text":"Ruby, thank you for being a customer here at Tom Roush Mazda! We really appreciate you and this excellent review!","date":"2023-06-01"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNvd3NtclVnEAE","author":"Steve Keyes","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKPYjGD_cKGR1TV91yf_DrHgXBFGcZstidM6SZa4MKkNHgX_g=s120-c-rp-mo-br100","rating":5,"date":"2023-05-23","text":"Roger is all I needed buy my awesome CX5. This was my second CX5 purchase here in 5 years.\nVROOM VROOM","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNvd3NtclVnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICowsmrUg%7C%7C?hl=en","owner_reply":{"text":"Steve, I will pass along your comments to Roger! Thank you for this great five star review!","date":"2021-06-28"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN4bGIydWhnRRAB","author":"N Broadwater","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWf3q-pOT2NGHUFm1KClOWJ8UZPeWswe2OJU2O66tWXhL3tNEo=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-05-22","text":"Performed what I asked them to do in a reasonable time.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN4bGIydWhnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICxlb2uhgE%7C%7C?hl=en","owner_reply":{"text":"N Broadwater, thank you so much for the great review! We appreciate your business and you. ","date":"2023-06-01"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN4LWJlSzFBRRAB","author":"Chris Johnson","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKwM3GLdiT3EJIoCXT7b7Bz5hSaD5UsGwOBU5GRiesYWQYHXQ=s120-c-rp-mo-br100","rating":5,"date":"2023-05-21","text":"I genuinely dislike the car buying process for the same reasons that everybody else does, but Tom Roush Mazda helped break the mold. I had excellent, professional, honest, and personalized care from Freddie. Freddie helped break down exactly what I was looking for in a vehicle and matched me with a great option. I am extremely pleased with my CX-50, and would recommend you speak with Freddie at Tom Roush if you're in the market for a new ride!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN4LWJlSzFBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICx-beK1AE%7C%7C?hl=en","owner_reply":{"text":"Chris, we are pleased to hear that your experience here with Freddy was exceptional and you enjoyed buying your new vehicle here at Tom Roush Mazda. We truly appreciate you allowing us to be of service to you. Enjoy your new MAZDA CX-50!","date":"2023-06-01"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN4M3JfMWRBEAE","author":"chibi vijayan","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXffU_dm79LG0lZSlGBhvWwQ2mA1DCsCDBrHo3hZWzaO0F-B0xjVA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-05-18","text":"we visited this building while we were test driving the mitsubishi outlander next door. the place looked cool with modern styling. the seating and amenities were good, had free coffee and tv to watch while waiting.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN4M3JfMWRBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICx3r_1dA%7C%7C?hl=en","owner_reply":{"text":"Chibi thank you very much for taking time to leave us this excellent review of our new Mazda facilities! We appreciate you taking time to leave this review. ","date":"2023-06-01"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN4aE5QZXdBRRAB","author":"Mary Rhea","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUG-3wMGSrywm4EAKLEfPa91pQjZctAVjtmVKmUpF21sxhOfqnNcw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-05-10","text":"John, the front desk guy was wonderful. They have absolutely great service and reasonable.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN4aE5QZXdBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICxhNPewAE%7C%7C?hl=en","owner_reply":{"text":"Mary thank you! We will pass this along to Jon and we sincerely appreciate your kind words and the five star review. ","date":"2023-05-15"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN4a0tyNGZBEAE","author":"Regina McDowell","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJG5524au1vr5ljSbaIGc8zDN98Vt-AZkBD6-owqs_aVI4nzP0=s120-c-rp-mo-br100","rating":5,"date":"2023-05-08","text":"This is my 2nd Mazda purchase. They did not disappoint. Service remains very good. Nearly painless experience of making  a major purchase!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN4a0tyNGZBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICxkKr4fA%7C%7C?hl=en","owner_reply":{"text":"Regina, thank you for the great review we really appreciate you being a customer here at Tom Roush Mazda. ","date":"2023-05-15"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURSM2Q2cVV3EAE","author":"Brent Berneking","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVpj9oDAmvK2Z2kzzcxz5iWe0PbOPA_ETlumbpF0OkjbfhCtHzV=s120-c-rp-mo-br100","rating":5,"date":"2023-05-01","text":"Great buying experience. I recommend Larry to any friends and family who are looking for a Mazda.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURSM2Q2cVV3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDR3d6qUw%7C%7C?hl=en","owner_reply":{"text":"Brent, thank you for the excellent review! We will make sure to pass this along to Larry as well. Thank you!","date":"2023-05-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURSOWV1ZHZnRRAB","author":"Hudda Bokh","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWupdH8m1PcB06JIYLZc3o-RdJfgkpyAzMQVqKyW6_Y57cpgltD=s120-c-rp-mo-br100","rating":5,"date":"2023-04-30","text":"Loved my new Mazda CX5. All the details and features are very nice.  I recommend it for everyone seeking space, elegance and comfort all in one car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURSOWV1ZHZnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDR9eudvgE%7C%7C?hl=en","owner_reply":{"text":"Hudda, thank you for taking time to leave us this excellent review! We really appreciate it and you. ","date":"2023-05-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURSZ1l2NGh3RRAB","author":"Emma Siitari","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocInCLhFQ9WuHepsq9ZdanMQVNWyX7LQJiUmYjawrMU5l82KIw=s120-c-rp-mo-br100","rating":5,"date":"2023-04-26","text":"Roger was fantastic to work with and made my first time buying a car such an easy and wonderful experience!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURSZ1l2NGh3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDRgYv4hwE%7C%7C?hl=en","owner_reply":{"text":"Emma, thank you for the great review! I will be sure to pass along your kind words to Roger as well. Thanks for allowing us to be of service to you. ","date":"2023-05-15"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURSdXRDM0VnEAE","author":"A F (AF)","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIgg0NOdgLtGodVBCIK_rAp-DO38LYThN0xsDpWqLF4Nq_RMA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-04-23","text":"Thank you for taking care of our family and helping us to find a new vehicle!!! We absolutely love it and slept very well last night knowing we made the right decision!! Garen and the whole entire staff were all amazing- super nice, polite, personable and knowledgeable!!! We are really glad to have shopped at your dealership and will be back for any car shopping needs!! Thank you!!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURSdXRDM0VnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDRutC3Eg%7C%7C?hl=en","owner_reply":{"text":"A F, we sincerely appreciate you and thank you for allowing us to be of service to you. We will be sure to pass this along to Garen as well. Thank you again for being a valued customer here at Tom Roush!","date":"2023-05-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUQwaWFEUnlBRRAB","author":"David Klauz","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL_5zqdxqn-9cE3Ytlp8yBtBhNR8YKcGczVXbqMzRxfQrb-=s120-c-rp-mo-br100","rating":5,"date":"2023-04-21","text":"It was efficient visit, no issues, right on time. I like your practice of washing a car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQwaWFEUnlBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID0iaDRyAE%7C%7C?hl=en","owner_reply":{"text":"David, thank you for your feedback, we really appreciate you. We are always happy to try to provide loaner vehicles to our customers when ever possible. It is recommended to call in a few days in advance to ensure one is available and we appreciate you letting us know of your concerns. Thanks for being a customer here and for your great review!","date":"2021-06-08"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURSdklfZnFRRRAB","author":"Jeremy Williams","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVQhF_5nhdacwOhhnONZiKqDp-_pvRm7C441NRZYklr9bAkVx2c=s120-c-rp-mo-br100","rating":5,"date":"2023-04-20","text":"I am so happy with my 2020 Mazda CX-30. The dealership and its employees were fantastic. They definitely have earned my business for years to come.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURSdklfZnFRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDRvI_fqQE%7C%7C?hl=en","owner_reply":{"text":"Jeremy We want to thank you for the excellent five star review! We are very pleased to hear you enjoyed  your experience here and we will be sure to pass this along to those that helped you here. Thanks again and enjoy the beautiful new car. ","date":"2023-04-21"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURSdU0zNld3EAE","author":"Sharon White","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJG-694XESss0Y46VBeTv_4600sAYpYS4qAuY0VajNXYRtNjQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-04-17","text":"Employees were all beaming with smiles, are so friendly, and helpful. Even though I was only going to the service department.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURSdU0zNld3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDRuM36Ww%7C%7C?hl=en","owner_reply":{"text":"Sharon, thank you! We appreciate your kind words and your business here at Tom Roush. Thanks again for the great review!","date":"2023-04-21"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN5OUxhNllnEAE","author":"Tim Orr","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXV2yHlno1lyPrBhk0hWBxjm7nFi5bNBSrX9g2A7bTWnNDAkNQu=s120-c-rp-mo-br100","rating":5,"date":"2023-04-16","text":"Larry Graves was my sales person, he did a great job and answered all my questions and explained new features.  Very painless experience","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5OUxhNllnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICy9La6Yg%7C%7C?hl=en","owner_reply":{"text":"Tim, Thank you for taking time to leave us a great review! We hope you are enjoying your new vehicle.","date":"2021-02-18"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNSN19PQWNBEAE","author":"Chadwick Robbins","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXKLcrn1pSrNCv1pvlun0C_ESc5NqnBzXwi3REymkk4cHuAv92a=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-04-13","text":"Love my new CX 30! Lee and the guys were awesome! If you are looking for a knowledgeable and professional sales team,  look no further.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNSN19PQWNBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICR7_OAcA%7C%7C?hl=en","owner_reply":{"text":"Chadwick, thank you for taking time to leave us the excellent Five Star review. We are pleased you love your new CX-30 and we will pass this along to Lee and the rest of the Mazda Team. ","date":"2023-04-21"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNSeTVlUnhBRRAB","author":"Ajay E A","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjW2t8bny7OEp56vHvLlU90XH6zBhAXZCptyXmumAeCO4YVJ4D90=s120-c-rp-mo-ba12-br100","rating":4,"date":"2023-04-10","text":"Highly recommend the service. Taking a star off for the complimentary car wash. Would skip it next time as it is just below average work.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNSeTVlUnhBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICRy5eRxAE%7C%7C?hl=en","owner_reply":{"text":"Ajay, we appreciate your review and your recommendation of our service department. If your feel your car needs another wash in the future please just let our service staff know. ","date":"2023-04-21"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNScmJqejl3RRAB","author":"Jenny Yahl","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJpscKgivq9Rmp5v1GPY0gnHF4VnmSa6C432WLgJGBXNbmPuw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-04-08","text":"I had just been in an accident when I found Tom Roush's group and to say I'm happy I landed here is an understatement. My husband and I were both in the market for cars and had a unique financial situation. Walking into a dealership can be intimidating as a woman, and were met with nothing but respect and genuine support. Our salesman, Lee Wildermuth, was incredible. He listened to what we needed and came up with several options to get is what we needed. There was no stereotypical sales behavior whatsoever, as Lee treated us like we'd been long time customers he'd known forever. I couldn't imagine going through this process without Lee in our corner. Lee, AJ and Brad worked TIRELESSLY to make things work for us on the financial end, allowing us to have cars we love. I am forever grateful to this team and will be back for any car buying needs. 1000% recommend!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNScmJqejl3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICRrbjz9wE%7C%7C?hl=en","owner_reply":{"text":"Jenny, We want to sincerely thank you for allowing us to be of service to you here at Tom Roush Mazda. Thank you this great review and for your kind words regarding our staff and your experience here. We really appreciate it and you. ","date":"2023-04-10"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNScGRUS0lBEAE","author":"Haley Spiegel","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJPT_mEwvXUao5XJgPrMOaWz2ElP2NunOnBPqmIudtC8x_6nw=s120-c-rp-mo-br100","rating":5,"date":"2023-04-06","text":"This was by far the best buying experience I have ever had ! During the finance process we were informed every step of the way and updated. Paperwork was quick and everyone was extremely friendly and included my 16 year old in the process since we were buying the car for him !","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNScGRUS0lBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICRpdTKIA%7C%7C?hl=en","owner_reply":{"text":"Haley, Thank you for the great review and the five stars. We really appreciate you and your son choosing Tom Roush and allowing us to be of service to you both. I will pass along your kind words to our team. Thank You!","date":"2023-04-10"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNScGRUQjRRRRAB","author":"Bill O'Connor","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWup7LRHhg47m9gEzABy5nbii6e42q_Gr1usEzhXdPl-LGgbI8=s120-c-rp-mo-br100","rating":5,"date":"2023-04-06","text":"Had a great new car buying experience working with Garen Gibbs at Tom Roush Mazda.  I love the CX5 and the easy process.  It takes an extra turn to get there now because of US 31 but it's worth it.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNScGRUQjRRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICRpdTB4QE%7C%7C?hl=en","owner_reply":{"text":"Bill, thank you for the excellent Five Star Review! We truly appreciate it and you. I will be sure to let Garen know you enjoyed your experience here and we look forward to seeing you for service!","date":"2023-04-10"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBajdfUEhBEAE","author":"Marc Hollingsworth","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocInnH5QTaaFhQvvXUOShW9zKfdbqaMFZcLchOzz34i-ElO_jQ=s120-c-rp-mo-br100","rating":5,"date":"2023-03-30","text":"Matt, Mazda Service Mgr has continually worked with me to solve the \"orange engine light\" error that continually came on during the last two months  Kudos to Matt for finding the problems and total resolution!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBajdfUEhBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAj7_PHA%7C%7C?hl=en","owner_reply":{"text":"Marc, Thank you for this great review we appreciate it!","date":"2022-06-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURDck1tSHl3RRAB","author":"Jose G. Castañeda","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUjSiAHiT0Sh06e3bDQ-N3m9s294PpQGh7SWTvruK9526Yz8Jrj=s120-c-rp-mo-ba12-br100","rating":1,"date":"2023-03-25","text":"Visited Tom Roush to test drive one of their used vehicles. When I got to the dealer they were to busy and could no locate the person who I spoke with on the phone for the test drive, after 20 minutes, I was set up with a rep, Becky, who at the same time was working with another couple for another test drive.\nI finally test drove the vehicle, which made snapping noises coming from the supports on the right front side. Upon arrival, I notified the rep and her supervisor about the issues I noticed with the vehicle. I also noticed that one of the tires had a huge gash on the side wall and needed to be replaced. I discussed with them the possibility of having this repaired and how would this impact the sale and/or price if sold as is.\nI was assured that the issue with the noise was probably a bad cv joint/axle and that they would repair before sale, as for the tire, they mentioned that it looked fine to them, which I would not consider safe to drive at high speed.\nThey promised to contact me as soon as the car was repaired, and I thought we had an agreement on coming back to complete purchase once vehicle was repaired, at least that is what I was told by Becky and her supervisor. There was no mention of a financial deposit to hold the car for me.\nIn the following days I contacted the dealer to check status and was told they would check on it and would call me back, same story a couple of days later. A week later, the vehicle does not show up on their inventory, I assume it was sold, I wonder if a poor victim fell for a damaged vehicle or the car was actually repaired and sold to someone else, even thought we had an agreement.\nThe vehicle as a black Subaru Impreza, if someone reads this review, an you bought this car, pay attention to the vehicle, and stay safe.\nNeedless to say, not the best place to buy a used car, especially if they oversee these damages and defects, and not even mention them when someone is doing a test drive.\n\nUpdate: a response by dealership was placed in response to my review. Never apologized or clarified if the vehicle was ever repaired. On to of all they lied about details on my visit which only proves how little they can be trusted .","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDck1tSHl3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDCrMmHywE%7C%7C?hl=en","owner_reply":{"text":"Mr. Castaneda,\n\nI want to thank you for taking time to write a review of your recent experience here at Tom Roush Mazda. I want to assure you that we strive to provide our customers with an exceptional experience when you visit any of our dealerships. I see you were interested in a preowned vehicle and believed it needed some additional repair. I also see you were offered the opportunity to place a deposit on this vehicle by a member of our customer relations department to secure it and declined that offer. Mr. Castaneda we understand your concerns about the vehicle but unless a deposit is placed on a vehicle it remains for sale. I am sorry the vehicle sold prior to you being able to visit us again.  I want to assure you and those we serve that we offer quality late model vehicles that have been inspected here in our service department by certified mechanics. Tom Roush also places a 10 year 100,000-mile powertrain warranty on most of our preowned inventory and many have remaining factory warranty coverage or are certified preowned vehicles. Tom Roush has been serving customers for over 37 years and is family owned and operated and we take pride in the exceptional overall review ratings we have by many of our customers. We value feedback such as yours and again we thank you for taking the time to let us know your concerns. Our management team is always willing to discuss any issues you have, and I invite you to reach out to them if you would like further assistance.\n\nUpdate: Mr Castaneda, to your additional response, this concern is over 2 years old and while we appreciate feedback this is a closed concern. We did not lie, you refused to put a deposit on the vehicle to hold it and it sold to someone else and we have explained that we could not hold this vehicle without a deposit. We wish you the best but your review is well over 2 years old and we consider the matter closed. We are a trusted dealership serving the community for over 51 years with an excellent google rating and customer satisfaction rating. ","date":"2020-09-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNScVByZy13RRAB","author":"Cathy Hinkle","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIVtI2emijM0N5kl2r8jVcOAjUZu6rglq50JlJbEz47WlkCXg=s120-c-rp-mo-br100","rating":5,"date":"2023-03-24","text":"Exactly what was needed plus… explanation on how to reset the clock ! Super !","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNScVByZy13RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICRqPrg-wE%7C%7C?hl=en","owner_reply":{"text":"Cathy thank you for the great review we sincerely appreciate it. ","date":"2023-03-24"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURoXy1HdDFRRRAB","author":"Travis Ferguson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUyHEpnszJ6_au_gRf99l4t-VEaaEcuOLZRIlo5mT5x3I_W9sEkEw=s120-c-rp-mo-ba12-br100","rating":2,"date":"2023-03-21","text":"I went in to look at a specific used vehicle, and wasn’t going to even have them look at my current vehicle since I have someone who wants to buy it from me. The sales guy was friendly and openly pointed out both good and possible bad about the vehicle. (Only reason this isn’t a one star review)\n\nI liked the vehicle I test drove and was thinking through the logistics of how to ensure I could put a hold on it. Against my better judgement, I decided to let them make an offer on my vehicle.\n\nThey gave me a low-ball offer that just happened to be just over the payoff amount, which I made the mistake of telling them before they have an offer. Their excuse: a “possible $1800 repair” based off of a warning light they didn’t get the code for. Even if it were an $1800 repair, that would net them at least an $8k profit, most likely more like $10k based on what similar vehicles (including the small rust spots) with 50k more miles are going for.\n\nLuckily, there are other dealerships with similar vehicles to the one I was looking at; because this was enough to stop me from going back after I sell my vehicle.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURoXy1HdDFRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDh_-Gt1QE%7C%7C?hl=en","owner_reply":{"text":"Travis, We want to thank you for your feedback regarding your recent experience here at Tom Roush. I see you have concerns about an appraisal on your 2014 Truck and feel the offer was too low. I was at the sales desk when the offer was made and our appraiser explained that there was an Airbag light on and the truck had rust on both the left and right front rockers under the front doors and it is significant. I don't recall any discussion on the cost to repair the airbag on your truck but he did mention he had one in before that cost between $1600 and $2000 to repair, that along with the rust repairs did bring the value of your truck down. It was relayed to us that you needed to leave so did we were not able to get an exact read for the airbag. Travis we would not have anywhere near an $8000 to $10,000 dollar profit margin in your truck or any vehicle we have for sale. The market is way to competitive and we do not operate that way. We go out over 500 miles to compare what others are pricing vehicles for and use several factors in determining a value.  We also do not value vehicles based on the payoff a customer might have and it had nothing to do with your appraised value. That serves no purpose for us here as we appraise the vehicle on its worth only. Our understanding was you had a buyer for your truck at a retail price so its understandable that our value would not meet your expectations as we could not give you retail value for your vehicle. We are sorry you feel the way you do and decided to look elsewhere for a vehicle. We value you and all of our customers and never want anyone to feel that we have not provided them fair pricing. Tom Roush has been in business for over 51 years and we have an excellent customer satisfaction rating and a 4.7 star google rating. We always welcome direct contact with our management team to try to work out concerns and would appreciate an opportunity to still earn your business through additional negotiations. ","date":"2023-03-23"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNrMVlibHR3RRAB","author":"Paula Lowe","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWq3Np78s94T7cfbu4l1pUXhR7R-kdT0BrQm6i7W6MAjXN_mmG4Ig=s120-c-rp-mo-br100","rating":5,"date":"2023-03-18","text":"Customer service is why I drive 50 miles away from home. The service department writers and techs are professional and caring. Thank you!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNrMVlibHR3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICk1YbltwE%7C%7C?hl=en","owner_reply":{"text":"Paula, we sincerely appreciate you being a customer here at Tom Roush Mazda. We love seeing great reviews like this from our customers and I will make sure our service teams see's this as well. ","date":"2023-03-20"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURoeV83NlBnEAE","author":"Mar Sch (Schmendrick_)","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXV5feP_SFTgBEG0dkwXUBoreNdIb6zR9l_Zxra5NLznSUKk3ly=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-03-17","text":"Fast service.  The video record you sent was awesome!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURoeV83NlBnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDhy_76Pg%7C%7C?hl=en","owner_reply":{"text":"Mar, thank you! We really appreciate the great review and you allowing us to be of service to you. ","date":"2023-03-20"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURoNGFEOHdnRRAB","author":"Matt Nichols","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWztSMu1YJcgyXhjZeMgHPyIVmrB_emOsI2euFPWKdaKvDelFBB-Q=s120-c-rp-mo-br100","rating":5,"date":"2023-03-10","text":"Great experience. Friendly, helpful, accommodating.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURoNGFEOHdnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDh4aD8wgE%7C%7C?hl=en","owner_reply":{"text":"Matt, thank you we appreciate your feedback, the five star review and you!","date":"2023-03-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURodnZHMnlRRRAB","author":"Dean Haugabook","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIOqgjlChyQrkQZY2j5RuAYipVj4pYcibw-4r7PnQXX6a3K5A=s120-c-rp-mo-br100","rating":5,"date":"2023-03-09","text":"This past September, I purchased a new cx-9.  I actually did not buy it from Tom Roush due to another dealer luckily having what I wanted.  However, I am using Tom Roush for service.  I can only say I’m very impressed.  The first service was reasonably priced and straightforward.  The staff is very friendly.  I really enjoyed the video update of my car’s service, and I waited very little in the pleasant and stocked waiting area.  This my family’s first Mazda, and the service dept makes you feel like you own something special.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURodnZHMnlRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDhvvG2yQE%7C%7C?hl=en","owner_reply":{"text":"Dean, we want to thank you for being a valued customer here at Tom Roush and appreciate your kind words and excellent five star review. Thank you for allowing us to be of service to you. ","date":"2023-03-09"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURoM282b1BBEAE","author":"Tracy Neihart","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVNzmDmOrPveii4-M8qHl6MkOalTGLpR71cFdiszYkjdnxMENPA2Q=s120-c-rp-mo-ba12-br100","rating":3,"date":"2023-03-09","text":"Thanks to Dan, he has made me whole in regards to the oil change.  I appreciated him reaching out to discuss my issues.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURoM282b1BBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDh3o6oPA%7C%7C?hl=en","owner_reply":{"text":"Tracy, thank you for your time today and I hope we can move this to a five star review in the future when we see you again for your next oil change. ","date":"2023-03-09"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURoOXIzLWNnEAE","author":"Janet Davis","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIAgX9hqVhPHxFHVXclsF9iE8BK2-YC5ICXuVexkGpybj_0GQ=s120-c-rp-mo-br100","rating":5,"date":"2023-03-08","text":"Great to deal with.  Very friendly and knowledgeable.  Brent and Moe both know their stuff!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURoOXIzLWNnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDh9r3-cg%7C%7C?hl=en","owner_reply":{"text":"Janet, thank you for the great review! I will pass along your kind words to Brent and Moe as well. We sincerely appreciate you. ","date":"2023-03-09"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURodEliZUR3EAE","author":"Bob Spoonmore","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjX0JUFTjtqk4mAYTqyqNWozIe4WyS8VB7HXBAFLFWoNIm5WAIh3Ag=s120-c-rp-mo-br100","rating":5,"date":"2023-03-02","text":"Arrived on time and service tech was ready for me.  Completed work in the predicted amount of time.  Waiting are was modern and clean with free water and WIFI.  No issues","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURodEliZUR3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDhtIbeDw%7C%7C?hl=en","owner_reply":{"text":"Bob, we really appreciate you being a customer here at Tom Roush and for this excellent review of your experience here. Thank you!","date":"2023-03-09"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURoeEo3bVRREAE","author":"Kevin Sanchez Vega","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJNKI7PIahOE8G9CiDExZVZA_qRqrglfZHVgHd1VA-BkT6QUw=s120-c-rp-mo-br100","rating":5,"date":"2023-03-01","text":"Very impressed and satisfied with the services! Awesome deals going on and everything has a smooth and easy going process!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURoeEo3bVRREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDhxJ7mTQ%7C%7C?hl=en","owner_reply":{"text":"Kevin, thank you for taking time to leave us this excellent five star review. We really appreciate your kind words and you being a customer here. ","date":"2023-03-09"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNodFkzb013EAE","author":"Jordan Einert","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKh61GLLKF7X-pvfkEg8xDlHF4Gyj2kBPkB8asiRiat35v2=s120-c-rp-mo-br100","rating":4,"date":"2023-02-18","text":"Had a fantastic experience buying my used Mazda here. Everyone was extremely friendly and quick to answer questions. Did a great job of keeping in contact but also didn’t harass you like other dealerships. The finance team was quick but thorough. The only negative thing I have to say is I wish my car was detailed a bit better when it came to purchase day. I had to go through and re-clean a few areas that were missed which is slightly disappointing when buying a car from a dealership. I genuinely enjoyed the experience overall, just wish I would have thoroughly checked before I drove the car off the lot.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNodFkzb013EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIChtY3oMw%7C%7C?hl=en","owner_reply":{"text":"Jordan, thank you for providing feedback regarding your purchase experience here at Tom Roush. I have spoken with our detail department regarding your concerns and address them with the staff. We rarely see issues with the detailing of vehicles and understand the importance of ensuring a customers vehicle is clean. I will have your sales specialist reach out to you as well. Thanks again for being a customer here at Tom Roush. ","date":"2023-02-28"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNodGRqWDVRRRAB","author":"Lori M","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKNSz0z4BDcCNOsjcXm7Ed7XSupwqF1dpoLrPAwJpE24N-uIUs=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-02-18","text":"Everyone was professional!  Jackson was very accommodating and friendly and Moe was a pleasure to work with.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNodGRqWDVRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIChtdjX5QE%7C%7C?hl=en","owner_reply":{"text":"Lori, thank you for the great review! We appreciate it and you. ","date":"2023-02-28"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNoN3BXT0dBEAE","author":"Bradenhyatt02","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWyqfhyREQVbtomND3QwmC29Fv6iWA9mtmXFTxX9-Xvs7dNcnw3=s120-c-rp-mo-br100","rating":5,"date":"2023-02-13","text":"Great service from them every time I need basic maintenance done on my Mazda. 5 stars","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNoN3BXT0dBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICh7pWOGA%7C%7C?hl=en","owner_reply":{"text":"Braden, thank you for being a customer and for this great review. ","date":"2023-02-14"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNocG9hTlBBEAE","author":"Ignacio Montes","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV3ynvMHqfH6lSOZqX1esFZUPrT8bZ5FA1V4RqU2wfJ9iGL9w0R_w=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-02-11","text":"Fast service and kindness with the Seller and Bisnes manager TANKS.\nTOM RUSH AUTO GROUP","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNocG9hTlBBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIChpoaNPA%7C%7C?hl=en","owner_reply":{"text":"Ignacio, thank you for the great review we appreciate you. ","date":"2023-02-14"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNoeExTalVBEAE","author":"Tony Waugh","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV3Bbt_RD2_GEMrcJNi-cRCdAtONZCrHqVHrCpXFVKdNLh_70M=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-02-05","text":"Always friendly and efficient. Loaner car available and my car service completed right on time.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNoeExTalVBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIChxLSjUA%7C%7C?hl=en","owner_reply":{"text":"Tony, thank you for allowing us to be of service to you and for this great review! We appreciate you. ","date":"2023-02-14"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNodUttSmlRRRAB","author":"D L","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJPfauxf-3O1HDa0Ze9yhJwdo1IQPcVUbfAT1ojBWHoEN041Q=s120-c-rp-mo-br100","rating":5,"date":"2023-02-04","text":"Jon was awesome. I feel everything was done very thoroughly and communication was great. We were given a very nice courtesy vehicle while our vehicle was being serviced and i am very pleased with how everything turned out. Will definitely have service done here in the future and hopefully a new car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNodUttSmlRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIChuKmJiQE%7C%7C?hl=en","owner_reply":{"text":"D.L thank you for being a customer here at Tom Roush! We appreciate you and the five star review. ","date":"2023-02-14"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNoNlBfZDdnRRAB","author":"C.G C","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWvUk74EyEgwKdD-UjEKC4TveqmCjGe0SkwNmDfb_ocBjtaxLCg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-02-04","text":"From A-Z an fantastic experience!  Roger was truly an exceptional professional 🌞","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNoNlBfZDdnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICh6P_d7gE%7C%7C?hl=en","owner_reply":{"text":"C.G.C thank you! I will pass along your kind words to Roger as well. We appreciate you and the five star review. ","date":"2023-02-14"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNoa002Wjd3RRAB","author":"Eric Smith","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLcG34ntTqgGxvy1k3Eo-mqzixL7rdgrSmxvobtwk3ynQtHCQ=s120-c-rp-mo-br100","rating":5,"date":"2023-02-02","text":"My family buys most of our cars at Roush.  We also service many of our cars at Roush as well.\nI had the opportunity to work with your service advisor, Jon Shreve.\nHe answered all of my questions and did an excellent job overseeing your technicians.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNoa002Wjd3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIChkM6Z7wE%7C%7C?hl=en","owner_reply":{"text":"Eric, thank you for the great review! We really appreciate your kind words and you and your family as customers here at Tom Roush!","date":"2023-02-14"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURCMzRYaHNnRRAB","author":"Matt Freel","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLxzzAu5rnQVgB-LeExfmO8cyx2OjZS_LcJFRsWsX2sOSpWmQ=s120-c-rp-mo-br100","rating":5,"date":"2023-02-01","text":"Larry was very informative, not pushy at all and respectful of our needs and requests. Great to work with all around!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURCMzRYaHNnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDB34XhsgE%7C%7C?hl=en","owner_reply":{"text":"Matt, thank you for leaving us this great review we really appreciate it and you. ","date":"2023-02-14"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURCdHJXdUxBEAE","author":"Sean Pettigrew","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKiZAaDxMB5B7DCqBPZUTE1_HVB9PTvDSCs9isuPTMROe1fJQ=s120-c-rp-mo-br100","rating":4,"date":"2023-01-19","text":"Overall good experience… I would still recommend however I would haven given 5 stars if I would have gotten two keys as promised. Instead after the deal was complete they advised it was only one when the tag stated 1of2 that was a little disappointing. Overall the experience went well and was easy and simple. Big shoutout to Garen Gibbs he was very helpful and attentive!!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURCdHJXdUxBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDBtrWuLA%7C%7C?hl=en","owner_reply":{"text":"Sean, thank you for the excellent review. I am sorry there was mix up regarding the number of keys available for your pre owned car. We are not always able to obtain all keys from the previous owner and in this case that was the problem. Thanks again for allowing us to be of service to you. ","date":"2023-02-14"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURjOExmdkNREAE","author":"Derek Price","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUEdqWQx7iyC1Sk2Pv9iUDf56q3vO8ULcaWx0oF5YoAIPIIUQ2g=s120-c-rp-mo-br100","rating":5,"date":"2023-01-15","text":"Always excellent and honest service when I bring my CX-5 to Tom Roush Mazda. Thanks for the \"no stress\" engagement. The video assessment of the car is a cool new feature!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURjOExmdkNREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDc8LfvCQ%7C%7C?hl=en","owner_reply":{"text":"Derek, thank you for taking time to leave us this great review, we really appreciate it and you. ","date":"2023-02-14"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURCZ3VudDRBRRAB","author":"Steph Clemmons","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXq_OF-Pt_BB8EMZyRTbvspxm-FKcUOcO3ffdYESKbTgsw1egYFEw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2023-01-14","text":"After having a terrible experience at another dealership I came to Tom Roush in Westfield a bit broken and leary of car sales but had to do it. Let me tell you how absolutely wonderful this team is!!! They make you feel at home, no pressure, are honest and will patiently answer every question you have. They truly care about their clients. My faith is restored. I WILL NEVER BUY A VEHICLE FROM ANOTHER DEALERSHIP! Ever. I wish I could give them 100 stars. I have less that perfect credit but they worked some magic and got me in a gorgeous 2017 GMC Terrain (and not the swich-a-roo base model). Also purchased a very affordable but robust 3 year warranty while keeping payments realistic. Thank you all so much! Have you ever been so relived and happy with a car buying experience that you actually hug your salesman? I DID!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURCZ3VudDRBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDBgunt4AE%7C%7C?hl=en","owner_reply":{"text":"Steph, wow we really appreciate you and this great five star review of your vehicle purchase here at Tom Roush. We believe in taking care of our guest and sincerely appreciate you allowing us to be of service to you. We love to hear feedback like yours and we will pass this along to all of the staff involved with your experience here. Thanks again!","date":"2023-03-09"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNCbjU3b3VRRRAB","author":"Matthew Coy","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXvwQMUZgb-dWcvO0oGvpWLlhAwyRshGwbeO6pXnMXwE7sDFpbIfg=s120-c-rp-mo-br100","rating":5,"date":"2023-01-08","text":"Wanted to take the time and give this place a 5 star review. Went in to look at a 2021 Mazda 6 and within two hours I was leaving with it. Shout out to Freddie D for making the buying process as smooth as possible. Very happy with my purchase and will send future car buyers to this location!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNCbjU3b3VRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICBn57ouQE%7C%7C?hl=en","owner_reply":{"text":"Matthew, thank you for being a customer here at Tom Roush Mazda and for the great review. ","date":"2023-02-14"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNCMTl2cVJnEAE","author":"Andrew Bethel","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU2h-ckWLVakzUYsjl8X7XYLy318-CTzN5BxWAe-O5MSOA2hCE=s120-c-rp-mo-br100","rating":5,"date":"2023-01-06","text":"Roger was awesome! Best auto buying experience I've ever had.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNCMTl2cVJnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICB19vqRg%7C%7C?hl=en","owner_reply":{"text":"Andrew, thank you for the excellent review we really appreciate it. I will pass along your kind words to Roger","date":"2023-02-14"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBc3JMOTdBRRAB","author":"Sunil Javali","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUBIsSReg6w8c40U71emQenKwEBYqTRVGcGSNrsh2uZJriUtuSjbQ=s120-c-rp-mo-br100","rating":5,"date":"2022-12-29","text":"The service was good as always. The representatives are very friendly.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBc3JMOTdBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAsrL97AE%7C%7C?hl=en","owner_reply":{"text":"Glad you had a good experience, Sunil. And we appreciate the kind words.","date":"2018-08-23"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNCaWJTcFZREAE","author":"Shani Wyant","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUnhSTG3lhxd2e12cZNSlW5byf01PkvmdzOE_NXABOocOvM2U4=s120-c-rp-mo-br100","rating":5,"date":"2022-12-28","text":"Scott and the entire Service Team was friendly, professional and thorough. They went above and beyond and exceeded my expectations. My car is safe and runs like a dream now. Meeting Mr. Tom Roush was an added bonus as well. I would highly recommend Tom Roush Mazda's service department.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNCaWJTcFZREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICBibSpVQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNCaXNPeVpREAE","author":"Komlatse Anikra-Matty","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVBugD9D48E19qMW82j3RcElmeCVFRZUTN4D19SbHhn9pF-aVAM=s120-c-rp-mo-br100","rating":5,"date":"2022-12-22","text":"Buying a car could be stressful, but this dealership made it where the process was super easy,  fast, and professional !","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNCaXNPeVpREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICBisOyZQ%7C%7C?hl=en","owner_reply":{"text":"Felix thank you for allowing us to be of service to you and for this great review we truly appreciate it. ","date":"2022-12-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNjNTlITGFBEAE","author":"Phyllis Clark","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK_yLdzKAj2qE99oJ1XJ4et_3LTqwa6CuQRdqT4ge6VAWvRaA=s120-c-rp-mo-br100","rating":5,"date":"2022-12-09","text":"Very happy with our experience.  We were only in dealership for under 3 hours until we left with our new car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNjNTlITGFBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICc59HLaA%7C%7C?hl=en","owner_reply":{"text":"Phyllis, thank you for this great review. we really appreciate it. ","date":"2022-12-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUQtX1ppa1ZBEAE","author":"Rob Pauls","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVGunm-M5jvfKiKgiqhxMa1RaXU1LQ9u7BwdT-SwI-IHzUVyls=s120-c-rp-mo-br100","rating":5,"date":"2022-12-07","text":"Pete is amazing and will definitely be buying our next car at Tom Roush because of him.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQtX1ppa1ZBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID-_ZikVA%7C%7C?hl=en","owner_reply":{"text":"Rob, I will pass this along to Pete and we appreciate it your kind words and great review. ","date":"2022-12-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUQtd3NfcU13EAE","author":"Holly Dunn","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL3eTd-Q-ta_I5fueNjhb8wVqdLQiMFay4ZHbC0kxnpk74O2w=s120-c-rp-mo-br100","rating":1,"date":"2022-11-24","text":"Horrible experience with service department.   Have a bumper to bumper warranty that they would not uphold on break job.   After paying $500 to fix what they said needed fixed the noise was still there.   They “re-fixed” under warranty but would not refund for fixing something that wasn’t broke.   It has also been 3 months on a part they ordered that supposedly needed replaced.  Obviously not going back for that fix.  I truly believe they scammed me and fixed something they could charge for that didn’t need fixed.   Would highly not recommend the service department.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQtd3NfcU13EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID-ws_qMw%7C%7C?hl=en","owner_reply":{"text":"Holly, I appreciate the feedback regarding your recent service here at Tom Roush Mazda. I spoke with our service department and wanted to clarify some things regarding your concerns. Brakes are not covered under any manufacturer warranty and are considered maintenance items. My understanding is you purchased this vehicle from another dealership and were informed brakes were covered under the Certified Pre Owned Warranty but unfortunately that is not correct information. The part you are waiting on is also on back order from Mazda and while I understand the frustrations it is all due to the supply chain issues that we  and others are still experiencing. Tom Roush is Indy's oldest Mazda Dealer and we have a 4.7 customer satisfaction rating so its unusual to see someone dissatisfied with their service experience. I would reach out to the dealer that you purchased the car from and explain your concerns about being told your brakes were covered under warranty. Please feel free to reach out to Matt Laberman here at Tom Roush regarding your ordered part and concerns.     ","date":"2022-11-25"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURHdDg2LUdREAE","author":"Mark Keller","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKeLJG4yfeaQNwSronLhoDdoEod1rXuAQgkymNCn8Yh7hkioA=s120-c-rp-mo-br100","rating":5,"date":"2022-11-18","text":"Took my new CX 5 for first oil change/ tire rotation. Turn time on service was very good and their waiting area was very comfortable. The service area was very nice and they guys were great to work with. They have a repeat service customer.\nThank you all very much!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHdDg2LUdREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDGt86-GQ%7C%7C?hl=en","owner_reply":{"text":"Mark, thank you! We appreciate you and your business.","date":"2021-12-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUMtcjdtTktREAE","author":"Taylor Hippler","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJPhOaN4pkgfNiJodnky03HFt407TRTSxks35XPSeX_0ExM0Q=s120-c-rp-mo-br100","rating":5,"date":"2022-11-16","text":"Still in love with my Mazda CX-5. Larry Graves and the staff at Tom Roush Mazda made leasing my first car a wonderful and stress free experience. If you are looking for a car dealership that goes above and beyond to earn your business, Tom Roush Mazda is the place to go and I highly recommend you ask for Larry!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMtcjdtTktREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC-r7mNKQ%7C%7C?hl=en","owner_reply":{"text":"Taylor thank you for allowing us to be of service to you and for this excellent review!","date":"2022-11-19"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMtbC1DQTdRRRAB","author":"Robert S","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLzMt-mX6EbnKf80Rf_4I8eTanb6N3aM-CyOVgtISNgpyl4-A=s120-c-rp-mo-br100","rating":5,"date":"2022-11-15","text":"Purchased a CX5 from this dealership.   Appreciated the people and their desire to make us happy with our purchase!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtbC1DQTdRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC-l-CA7QE%7C%7C?hl=en","owner_reply":{"text":"Robert we appreciate you and this great review!","date":"2022-11-19"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUMtMGFQOVJREAE","author":"Warner Young","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKe2POAEEEjE-3KV_6Ye_mjiEvBA_L5Z-T6rtupbodXIjKIzw=s120-c-rp-mo-br100","rating":5,"date":"2022-11-06","text":"work started on time for regular service.  In and out in good order","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMtMGFQOVJREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC-0aP9RQ%7C%7C?hl=en","owner_reply":{"text":"Warmer, thank you for taking time to leave us this great review we appreciate you and your business.","date":"2022-11-19"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMtOXN2NWlnRRAB","author":"Jennifer Milewski","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK-gOQYiD1gr00FZVK-6KnZXaJtJM_CEXAFY7qjQJ9cRtpBTw=s120-c-rp-mo-br100","rating":5,"date":"2022-11-05","text":"Typically the process of buying a car can make you lose the will to live. There's the pressure, the little awkward finance room, the negotiating, the hours spent. Not here! First time at Tom Roush yesterday, and it will not be our last! The sales staff were relaxed, offered me to take the car for a few hours (even with inventory low), super helpful and knowledgeable. Pete knew his stuff and helped us make the right selection for our family. I went back and forth tons, and he was truly nice & patient. We never once felt pressured and today feel confident in the Mazda we chose. I have to say Moe, the finance manager was just great! That part of buying a car is usually the longest most drawn out & sometimes uncomfortable. He was So respectful of our time. He was knowledgeable and shared the info he needed to with us, but again we felt no pressure, and were in and out! Overall, the best car buying experience we've had.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtOXN2NWlnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC-9sv5igE%7C%7C?hl=en","owner_reply":{"text":"Jennifer, we really appreciate your comments here and we will share them with Pete and Moe. Thank you for allowing us to be of service to you and your family!","date":"2022-11-03"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBeUxTWUt3EAE","author":"George Kelley","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWuEWqmoI52yu1_0oOfPM0nHNw0Ql-phLQlQO1FKfLFtpzb5Qdc=s120-c-rp-mo-br100","rating":5,"date":"2022-10-31","text":"always feel like they care about their customers.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBeUxTWUt3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAyLSYKw%7C%7C?hl=en","owner_reply":{"text":"George, thank you for allowing us to be of service to you we appreciate it.","date":"2022-11-03"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMtb3JEdm5BRRAB","author":"Robert Schelling","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJb1tgzibUNKT6-5OHiVKptr1qHQnEDHkvYwJyYv5lwBsBk2qM=s120-c-rp-mo-ba12-br100","rating":5,"date":"2022-10-30","text":"Very professional. I will always take my new MX5 here.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtb3JEdm5BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC-orDvnAE%7C%7C?hl=en","owner_reply":{"text":"Robert thank you! We appreciate your feedback and you being a customer here.","date":"2022-11-03"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURlZ3VHai1BRRAB","author":"Anon","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ61YVkagXqLqc7_z_Y5nowCCeYN7BuyQD3yKPKW-OIGT2Px_g=s120-c-rp-mo-ba12-br100","rating":1,"date":"2022-10-24","text":"This place is full of dirty crooks. Both in the purchasing area, and back in service. Stay far away from here, and go somewhere else.\n\nEdit because of reply: yes, this review was written before the refund was done because of how the service provider acted. Plus, there's been several other issues with the service providers with BOTH our cars. However, you're still dirty crooks. Lol. We bought the car from you guys and you tried to screw us over. AJ (the owner/owners son) is the one who came and tried to make things right as best he could, but a lot of the damage was already done. So my comment still stands. You are NOT honest people.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURlZ3VHai1BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDeguGj-AE%7C%7C?hl=en","owner_reply":{"text":"Brittany, while we always appreciate feedback about your experience here at Tom Roush but I want to say that your statement about us being \"dirty crooks\" is untrue and frankly slanderous. Tom Roush has been in business here for over 50 years as Indiana's oldest Mazda dealer and we have an excellent sales and service satisfaction rating currently at 4.7 stars. I checked with our service manager and it seems you were in for an oil change and tire rotation that you paid for with no concerns. It was relayed to me that a phone call was made back to us by another member of your family stating you did not want the tire rotation and would not have asked for that to be done because the tires are rotated by someone else. My service manager REFUNDED your money for the tire rotation even though the work was performed as a courtesy and goodwill, and stated perhaps there was some miscommunication about what you wanted done and we would be happy to give you a refund which we did. There is nothing \"crooked\" or \"dirty\" about how we conduct business here and we value all of our guests and work to give them an experience that exceeds their expectations. We do make mistakes from time to time and value the constructive feedback to always be improving but there is nothing in the service you received here to validate your statement of us being \"dirty crooks\".","date":"2022-10-06"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUMya09pMUlnEAE","author":"Bob","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIgE06SFPptOouPq-BhtqjVWWFJ82bs8Oqj9Cru2fJ6VeK1LA=s120-c-rp-mo-br100","rating":5,"date":"2022-10-20","text":"We purchased a 2nd vehicle from Tom Roush a 2023 CX-5.  We had the same great experience as the first purchase.  Lee worked very hard to get exactly what we wanted.  The entire team was great to work with.   We have also had our 2019 in for service and it was one of the most pleasant service experiences I have ever had.  I strongly recommend Tom Roush Mazda.\n\nPurchased a 2019 certified Cx-5. Great experience.  Low pressure. Our sales person was Lee and worked hard to get us to get the vehicle and price we wanted.  Sales and Finance managers were very good to work with as well.  Very pleased with Tom Roush Mazda.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMya09pMUlnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC2kOi1Ig%7C%7C?hl=en","owner_reply":{"text":"Bob, Thank you for taking time to leave us the fantastic review! I passed your kind words onto Lee and the finance team and we appreciate it and you. Thank you for choosing Tom Roush!","date":"2022-04-14"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURlLVlEc3BBRRAB","author":"Dan Grant","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIoAJ-azuQInHmYE9sdprPlliM7sI_hdPH9giRUz2afK734wg=s120-c-rp-mo-br100","rating":5,"date":"2022-10-14","text":"Scott always takes good care of my vehicle","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURlLVlEc3BBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDe-YDspAE%7C%7C?hl=en","owner_reply":{"text":"Dan, thank you for taking time to leave us this great review. ","date":"2022-12-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURlcWNEaklnEAE","author":"Monica Woodward","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKJrckevRmeBadFO5tC_sT2L_5y0O1vzTPXGl0vY-rPv0fSaf4=s120-c-rp-mo-br100","rating":5,"date":"2022-10-13","text":"Great service and communication with service manager. Loved the video they sent showing the issues that needed repaired...it made it very clear what needed to be serviced.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURlcWNEaklnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDeqcDjIg%7C%7C?hl=en","owner_reply":{"text":"Monica, thank you for allowing us to be of service to you and for the great review. ","date":"2022-12-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURlc3ZubTRnRRAB","author":"Jeffrey Breckenridge","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUPO4ad2n4R5fBvz-2uzkYC4pNfU0oVamhOJ5cW3VSIHrgECqLTvg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2022-10-06","text":"I dealt with Rodger Pitcock who like conversing with my favorite Uncle. He was knowledgeable, friendly and and gracious. Makes a great cup of coffee as well.\nI had found a car online and Rodger reached out and through non-pressure salesmanship was able to advise me and help my family get the auto we desired.\nSkylar was the financier and very cordial. Got us a reasonable loan with a bank we know and trust.\nI would definitely do business with this company again.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURlc3ZubTRnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDesvnm4gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURldEozU0pBEAE","author":"Esteban","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL1soq1_DQPTcfDSmDyDlHeMMUwILY05MZl6kZVbAqIenBRXYQ=s120-c-rp-mo-ba12-br100","rating":3,"date":"2022-10-03","text":"The salesman I purchased my used Mazda from was very kind and professional, made the whole experience enjoyable. However, I was not provided the service record of the vehicle despite it being a 2018. The tires, brake pads, rotors, and battery were all OEM stock, and around the 3-4 year mark, starting to wear out. Around $1,000 of maintenance just a few months into owning the vehicle was not fun. Always be sure to thoroughly, and I mean THOROUGHLY inspect the vehicle either yourself or take it to a mechanic shop. Always be adamant about seeing the service record before purchase\n\nMy used vehicle didn’t come with a Jack stand, lug nut wrench, or spare tire. Took approximately 2 months for them to those to me.\n\nThey told me they’d give me a detailed history of the vehicles service record. Even after following up over the phone multiple times, and being told it was sent out, still haven’t seen it.\n\nSometimes they’re the cheapest option for certain repairs, like brake/rotor replacement, that’s the only time I’ll go to them for service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURldEozU0pBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDetJ3SJA%7C%7C?hl=en","owner_reply":{"text":"Esteban, I want to thank you for your feedback regarding your purchase of a preowned Mazda here at Tom Roush. I see you purchased this vehicle almost a year ago and it is a 2018 model so you are correct that maintenance items such as tires and brakes may need to replaces at this point. I see from your review you felt that these items were all OEM stock and would need replacing down the road. I understand your concerns but all vehicles we offer here have gone through a rigorous inspection and when you purchased the vehicle all maintenance had been completed as required. The pandemic has caused supply chain issues for parts and I am sorry it took longer than you expected to get the replacement spare tire, jack and lug wrench. We value you and if you do have further concerns please call and speak with our pre owned manager Jim to discuss further. Thanks again for being a customer here at Tom Roush and for your feedback.","date":"2022-10-03"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURldU8zSG9nRRAB","author":"Mitch Mackesey","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVPA2pxVplnPTcSB-2LBCSoECyZ3Z8F1DR_a4rlKERuL1kokLn_=s120-c-rp-mo-ba12-br100","rating":5,"date":"2022-10-01","text":"Disclaimer: I did not purchase a vehicle here\n\nI was looking at a vehicle here at Tom Roush Mazda working with Lee. He was great, non - pushy, didn't pressure me into anything, and  had great communication. Ultimately, I found a better deal elsewhere, but I would feel very comfortable buying from him in the future and will be on my radar for my next vehicle purchase.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURldU8zSG9nRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDeuO3HogE%7C%7C?hl=en","owner_reply":{"text":"Mitch I want to thank you for this excellent five star review we appreciate the feedback and I will pass this along to Lee. Thanks again","date":"2022-10-03"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURla0oycnhRRRAB","author":"Tim Byers","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWg337B7-5fBf_wtIe9kc9QB_Sl_KHZoBlScbWoZNAdEfqx8yep=s120-c-rp-mo-br100","rating":5,"date":"2022-09-29","text":"Overall a very pleasant buying experience.  I'd recommend this dealership to anyone.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURla0oycnhRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDekJ2rxQE%7C%7C?hl=en","owner_reply":{"text":"Tim, we really appreciate you and this great five star review. Thank you!","date":"2022-10-03"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNlOC0yUExnEAE","author":"Ernesto Cuevas","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIC8c7zG7qIoxpDDq01EXN53nyWJw7j9Uug3iSWb84Fj4lASQ=s120-c-rp-mo-br100","rating":5,"date":"2022-09-23","text":"Timely, easy, straightforward service. Thank you","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNlOC0yUExnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICe8-2PLg%7C%7C?hl=en","owner_reply":{"text":"Ernesto, thank you for the great review, we really appreciate it.","date":"2022-10-03"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUR1dWI2S0dREAE","author":"Carol *Jo* Baker","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWKvH3qCOXmQ1uQOpI06h2kI7JeleeMDV2cviRPup2DMKO9mR6L=s120-c-rp-mo-br100","rating":5,"date":"2022-09-17","text":"Scott and Jon were extremely helpful, courteous and patient. The Service Department did a fantastic job in making the additions to my car and finishing up in a timely manner.\n\nNote: Larry Graves assisted me as I made the decision to purchase my new CX-30. He was incredibly knowledgeable, courteous and patient - as has been everyone that I've worked with at Tom Roush Mazda. Larry is a gem and I couldn't recommend him enough!\n.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1dWI2S0dREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDuub6KGQ%7C%7C?hl=en","owner_reply":{"text":"Carol I will be sure to pass along your kind words to Larry and we really appreciate you and this excellent review.","date":"2022-09-01"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNlbkszb1dnEAE","author":"Kevin Fargo","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUTScWtx4APavWKHOG9KbZdcnnNoPN29ZutAqN9bHwkOeOGIOs=s120-c-rp-mo-br100","rating":5,"date":"2022-09-08","text":"Great service dept!  The team is great and very helpful...had me in the shop and out before I knew it! Plus the free car wash was a plus! Thanks guys!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNlbkszb1dnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICenK3oWg%7C%7C?hl=en","owner_reply":{"text":"Kevin, we want to thank you for being a customer and for this great review! We really appreciate your kind words and I will pass this along to our staff in service. Thank you.","date":"2022-09-20"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNlcUxQalRnEAE","author":"Laurie Elizabeth Tullier","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWJZfzGovYOBWD3S0r1rDNa80U2fDmNQUhCvmXyHrkYvE6WDpsR=s120-c-rp-mo-ba12-br100","rating":4,"date":"2022-09-05","text":"Nice place with nice cars but one tire is waaaaay overpriced!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNlcUxQalRnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICeqLPjTg%7C%7C?hl=en","owner_reply":{"text":"Laurie, thank you for taking time to leave us this excellent review. We took note of your pricing concern and I will pass this along to our service manager.","date":"2022-09-20"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUR1cjRhdjNnRRAB","author":"Aaron Aker","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK7WoNBp9m86jz2XoiBji9POxZT6zSSWXRWVXekZA2pi3dbLw=s120-c-rp-mo-br100","rating":1,"date":"2022-09-01","text":"Car buying was excellent but getting them to cancel a warranty and refund gap there finance person skyler had kept saying would get back to me and yet to hear anything or receive my money","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR1cjRhdjNnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDur4av3gE%7C%7C?hl=en","owner_reply":{"text":"Aaron, I want to thank you for your feedback regarding the cancellation of your warranty coverage and Gap insurance. I will reach out to our finance team and someone will be in contact with you. I see that you enjoyed the buying experience and we are pleased to hear that. I rarely see a 1 star review for any of our Tom Roush locations so I will work to get this resolved for you.\nEDIT, Aaron I reached out to our finance team and the refund has already been processed but the warranty company can take several weeks to refund your money as well as the Gap Insurance. I was advised that they have explained this to you but I do apologize since it seems their has been some miscommunication regarding the process. Someone will be in touch again to go over this for you. Thanks again for your feedback!","date":"2022-09-01"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUMycWQ3U1dnEAE","author":"Julia Eiszner","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWIslnxEERPbLKX9nuUsjASQJEzTlfeqGS7ml08j4dQURFMRrMq6g=s120-c-rp-mo-ba12-br100","rating":5,"date":"2022-09-01","text":"Really excellent service, easy to schedule, perfectly on time, and so great about keeping you updated as they figured out what was needed.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMycWQ3U1dnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC2qd7SWg%7C%7C?hl=en","owner_reply":{"text":"Julia, thank you for leaving us the great 5 star review! We really appreciate your feedback and your business","date":"2022-05-02"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUR1by11cC1RRRAB","author":"Patty Camp","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXDTvGaYQ1idbQwQykMWeVP5vdswrJNxVhGO1SzWTXK-DeeWsOI=s120-c-rp-mo-br100","rating":5,"date":"2022-08-28","text":"Prompt courteous service. Lovely place to wait.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR1by11cC1RRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDuo-up-QE%7C%7C?hl=en","owner_reply":{"text":"Patty we really appreciate you being a customer here at Tom Roush Mazda and for this excellent review!","date":"2022-09-01"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNLaGZIQnZ3RRAB","author":"JaMille Taylor","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIhAYLrnD264NXL1pV_LTQsdh3fFIQINlqwtH1Hout0hf4spw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2022-08-25","text":"I travel all the way to Westfield, from the city, to receive impeccable, HONEST, reliable service!  I love the Service Department at Tom Roush Mazda.  They are good people to trust your automobile with!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNLaGZIQnZ3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICKhfHBvwE%7C%7C?hl=en","owner_reply":{"text":"JaMille thank you for taking time to leave us the excellent five star review! We appreciate you!","date":"2021-04-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUR1OU1fTXVBRRAB","author":"Timothy Green","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWlZketkkm4Y3jF5SySP2rqxCwfAK3MQK4STNYCDl1caEM_2nE=s120-c-rp-mo-br100","rating":5,"date":"2022-08-15","text":"Billy was great we found vehicle in the afternoon and purchased next day.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR1OU1fTXVBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDu9M_MuAE%7C%7C?hl=en","owner_reply":{"text":"Timothy, we want to thank you for taking time to leave us the great review and I will pass along your kind words to Billy.","date":"2022-09-01"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUR1aFBHQnJ3RRAB","author":"Alvis Hu","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXjKRCxvlxrBXIKQtj3moT2clG4-i7M7_uHmyejOP9NEv0LNAvl=s120-c-rp-mo-ba12-br100","rating":5,"date":"2022-08-13","text":"Tom Roush Mazda really changed my view to a car dealer, especially for their repair and maintenance services. Their price is surprisingly reasonable. And the turn around time is incredible with video updating car status. The waiting area is big,  clean, and comfortable. Managers and staff are all friendly and knowledgeable.  I also had excellent experience completed the transaction of my new CX-30 last year.\nDefinitely a five star Mazda dealer I have ever seen as a owner who have had 5 Mazdas with 5 dealers.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR1aFBHQnJ3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDuhPGBrwE%7C%7C?hl=en","owner_reply":{"text":"Alvis, we sincerely appreciate you and your kind words regarding your experience here at Tom Roush Mazda. Thank you for allowing us to be of service to you.","date":"2022-09-01"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUR1cEpURE1REAE","author":"Jeffrey Cornwell","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUr0943VAJr5j0e6t7xOnmO99IhU1DfU3fcXgUlLGgAp-k5wsA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2022-08-13","text":"Liked the video from service tech showing what was in need and Scott did a great job of greeting us and remembered my name when I picked up the car the next morning.  Not many service reps go the extra to make it personal.  Tom Roush has a good one there!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1cEpURE1REAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDupJTDMQ%7C%7C?hl=en","owner_reply":{"text":"Jeffrey, thank you for taking time to provide us with this excellent review and the feedback of your recent service visit here at Tom Roush Mazda. We really appreciate it.","date":"2022-09-01"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUR1aEtfbFBnEAE","author":"Bill Mccormick","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWkLfvbZ1voP5rFRSo7ggbEXzKqFrBFSrLhl6oyrGHrY6cD9Sl_=s120-c-rp-mo-br100","rating":5,"date":"2022-08-13","text":"Very pleasant car buying experience. From sales to finance. Highly recommend.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1aEtfbFBnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDuhK_lPg%7C%7C?hl=en","owner_reply":{"text":"Bill, thank you for being a customer and for this excellent review. We appreciate you!","date":"2022-09-01"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUR1aUlQZFZREAE","author":"Kayla Schaefer","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUhPaxcvrnxEdKf9ronarsSmcLQm7p_4g7XUEbL3InFjeQPcUST9w=s120-c-rp-mo-br100","rating":5,"date":"2022-08-12","text":"We had a great experience working with Larry Graves. He was very helpful and would be back to do business at Tom Roush again.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1aUlQZFZREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDuiIPdVQ%7C%7C?hl=en","owner_reply":{"text":"Kayla, thank you for the excellent review! We really appreciate it.","date":"2022-09-01"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUR1Z04zNGdBRRAB","author":"Sean Rittenberry","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUlq1d1sFmIHRVUcquboQpFtjcaIM7GSVf9KrXIGguekgGKRsTd=s120-c-rp-mo-br100","rating":5,"date":"2022-08-10","text":"Fast and thorough on my 02' Mx5.  Excellent experience from beginning to end.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR1Z04zNGdBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDugN34gAE%7C%7C?hl=en","owner_reply":{"text":"Sean, thank you for this excellent review! We appreciate it.","date":"2022-09-01"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN1ODY3XzhRRRAB","author":"Chris Kreke","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLGz_s9Bnl8CTQ2N-FVfbFrd2VIxAQhgRKThlrv-KB2eiPJGQ=s120-c-rp-mo-br100","rating":5,"date":"2022-08-06","text":"Excellent customer service! Responsive without being pushy, very helpful throughout the entire process","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1ODY3XzhRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICu867_8QE%7C%7C?hl=en","owner_reply":{"text":"Chris, thank you for taking time to leave us this excellent review we really appreciate it.","date":"2022-08-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN1bmNuMm1RRRAB","author":"Mary Ryker Hernandez","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIUGj_2O-kHfKH4MsdU2OIFDhRp-QRa4QkRXX3x2fpyNg2IrQ=s120-c-rp-mo-br100","rating":5,"date":"2022-08-04","text":"Wonderful car-buying experience and I am so happy with my Mazda 3! Larry provided exceptional no-pressure service - answered all my questions and even trained me on my new car's features. Moe made the financial side of buying easy. 100% satisfied! Highly recommend!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1bmNuMm1RRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICuncn2mQE%7C%7C?hl=en","owner_reply":{"text":"Mary we are pleased you enjoyed your experience here at Tom Roush Mazda. Thank you for allowing us to be of service and for this excellent review.","date":"2022-08-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN1eWFIZ2J3EAE","author":"Michael Moore","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJChEgrTVu0rRPzc2x9c89DdqClMPAvbBwBQ5--5WwV1DnPsg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2022-07-31","text":"I needed to replace the batteries In my key fobs they changed them at no charge.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1eWFIZ2J3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICuyaHgbw%7C%7C?hl=en","owner_reply":{"text":"Michael thank you for taking time to provide us with your feedback and this excellent review. We appreciate it.","date":"2022-08-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURHOEpmQnFRRRAB","author":"Jordan","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWPbzQTuF7q8qCC6ObuPkZCQauOcDNUMn91HmhLfmtKsH5T950=s120-c-rp-mo-ba12-br100","rating":5,"date":"2022-07-27","text":"I have been a loyal Roush customer for a decade now and just drove off the lot this week in a beautiful new red 2022 Mazda CX-30! With their excellent service in every department, Roush is the only way to go! Thank you for making my car experiences so smooth and enjoyable. I will always come back!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHOEpmQnFRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDG8JfBqQE%7C%7C?hl=en","owner_reply":{"text":"Jord, we appreciate you and this great review. Thanks again!","date":"2021-12-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN1OEtuQndnRRAB","author":"Oscar Morales","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK4BJ-yOT37xVoO5HAzqN_e9JV5K33lkG4eXbQW2J3TkU4xjg=s120-c-rp-mo-br100","rating":5,"date":"2022-07-19","text":"Jarod Ediza worked with us to find the perfect car. Great experience","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1OEtuQndnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICu8KnBwgE%7C%7C?hl=en","owner_reply":{"text":"Oscar, thank you we appreciate you and the excellent review.","date":"2022-08-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURPdDRDUHN3RRAB","author":"Randi Foster","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ0g3ky9p3QUo8F6ECr6Cv6cFUdpn2Wrl_OLK5ggUu0jHjD3A=s120-c-rp-mo-br100","rating":5,"date":"2022-07-16","text":"Pete is awesome! So informed and was great to work with. Moe in finance was awesome as well! Overall, a wonderful car buying experience!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPdDRDUHN3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDOt4CPswE%7C%7C?hl=en","owner_reply":{"text":"Randi, we appreciate your review and we will pass along your comments to Pete. Thank you.","date":"2022-08-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN5N1otQU5nEAE","author":"Dwain Wall","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIw47E7xnGJBCGDJloEP8J5eSz8cPdV134kEbt1Nd4tDjlO1w=s120-c-rp-mo-br100","rating":5,"date":"2022-07-14","text":"Very thorough scheduled maintenance.  Great staff.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5N1otQU5nEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICy7Z-ANg%7C%7C?hl=en","owner_reply":{"text":"Dwain thank you for  your kind words and the great review. We appreciate you and hope you enjoy your new vehicle.","date":"2021-02-18"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURPc1pyemhRRRAB","author":"Jason Mutzfeld","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXcovlg4hlfJEDNsdl_3FsFDhst2CYLjncyWZQN4kzkZ-JyILst=s120-c-rp-mo-br100","rating":5,"date":"2022-07-07","text":"Wouldn’t take my CX5 anywhere else. Hands down the best service techs and mangers I’ve ever dealt with.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPc1pyemhRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDOsZrzhQE%7C%7C?hl=en","owner_reply":{"text":"Jason, We appreciate you and the five star review!","date":"2022-08-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNjdS1IX3ZBRRAB","author":"Thomas Atnip","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUumxOh86sMKn7gLFSAU9n1IeLnDAcHNr3a4G8Vw9FpgMr8gSnj=s120-c-rp-mo-ba12-br100","rating":5,"date":"2022-06-30","text":"Very friendly and always work to make things right.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNjdS1IX3ZBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICcu-H_vAE%7C%7C?hl=en","owner_reply":{"text":"Thomas, thank you for taking time to leave us this great review, we appreciate you.","date":"2021-07-12"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNPai1DRUx3EAE","author":"Lynnette Vinson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWZ7P0Z2cMM-FaVdxFhtFX4qH1Eqe1O9PAPViPrlR00L-quXEnGaA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2022-06-22","text":"I worked with Larry for about 11/2 hours on Thursday and return Friday to sign and drive off in my new RED Mazda CX-5! Not until Wednesday had I even considered a Mazda! After test driving Honda CR-V, Toyota Camry, Nissan Rogue and a Infinity QX-30 over the past 3 weeks did I consider researching and test driving the CX-5. I immediately fell in love and knew this was the vehicle for me! I got the exact color I was looking for!!! NO PRESSURE ONLY PATIENCE!!! This was my 1st experience where I didn’t have to pack a snack and my head was NOT POUNDING after the final transaction! Larry even got in the car with me before driving off to ensure I remembered the features most used. THANK YOU AND SALES MGT SO MUCH!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPai1DRUx3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICOj-CELw%7C%7C?hl=en","owner_reply":{"text":"Lynnette, thank you for your kind words we appreciate it and you allowing us to serve you here at Tom Roush Mazda. I will pass this along to Larry as well. Thanks again","date":"2022-06-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNZcC1DYlBREAE","author":"Richard Bourgerie","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXXtKms7gN7DKCjnqGjNEszmAwPyTa6zAmNsHA_stUrI9Km_bDCxQ=s120-c-rp-mo-ba12-br100","rating":4,"date":"2022-06-14","text":"The service department took care of all the recalls on our Mazda 3 while I waited.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNZcC1DYlBREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICYp-CbPQ%7C%7C?hl=en","owner_reply":{"text":"Thank you Richard for your review we appreciate it.","date":"2020-02-17"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNPek5LY0NnEAE","author":"Sk “Kate” Burd","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKHlekBleFFOrW13Q4Q79nYonmZmoplgmq1e1xuqXPtQQ-0uQ=s120-c-rp-mo-ba12-br100","rating":4,"date":"2022-06-03","text":"Kept me informed on the progress of oil change, although he did a tire rotation (without consulting me) until he was in the middle of it.  I had just recently had that done, so he took 16.00 off my bill, but my issue was that I was only there for the oil change.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPek5LY0NnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICOzNKcCg%7C%7C?hl=en","owner_reply":{"text":"Shirley, thank you for taking time to leave us this great review, we appreciate it.","date":"2022-06-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNHLThqOHFRRRAB","author":"Rebecca Romine","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJX1K1BksnyPggWVKLBGwOo-gqQYdyDE24WX7J8IpnotRh2Dw=s120-c-rp-mo-br100","rating":5,"date":"2022-05-19","text":"Very happy with the experience.  Everyone was helpful and I love my new CX5!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNHLThqOHFRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICG-8j8qQE%7C%7C?hl=en","owner_reply":{"text":"Rebecca thank you for this great five star review we appreciate you and your kind words!","date":"2021-11-15"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUQycG96ak5nEAE","author":"Dominick Pitts","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVl-RWeehB6H5FNzYuazvzbmifMXLLe3ohMcDQXBGUH6U1EnQY=s120-c-rp-mo-ba12-br100","rating":2,"date":"2022-05-13","text":"Went there since my 2018 Mazda 3 needed to be serviced and replace a tire that hit a pothole. They were nice people and helped me deal with a different dealership that dealt with the warranty on my tires but and the end of the day did nothing and I had to pay for the tires in full. Then the dealership that I originally bought them from gave in and paid for both tires. THANK GOD. They were suppose to do a brake flush on my car but they definitely did not. The brake fluid was still very dirty and had bits of something in it. The mechanic just topped it off with brake fluid slapped on the pads on and thought to himself, “man I’m a great mechanic.” The pedal still had a ton of throw in it before I felt braking pressure and I had to take it home and do a PROPER brake bleed. They also told me I needed a $150 service to clean my injectors. I believe they did that since the injector noise went down quite a bit. But for a while on cold starts the car would not be running on all cylinders for a few seconds and have an immense smell of gasoline. Only went here since I was currently at college and 4 hours away from my garage. Never going to a Mazda dealer again they are all scams and tell you everything is wrong with your car so you can trade it in for a new one. SAD.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQycG96ak5nEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID2pozjNg%7C%7C?hl=en","owner_reply":{"text":"Dominick, we appreciate the feedback regarding your service here at Tom Roush Mazda. I can say that we rarely receive a rating like this and have an excellent sales and service satisfaction rating. Tom Roush has been in business for over 50 years and we are the oldest Mazda dealership in the state so customer satisfaction is important to us. I will send this to our service manager for further review to see what happened here with your vehicle. Thanks again.","date":"2022-09-01"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUQyZ3Q3UmxnRRAB","author":"Seth Calkins","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJyC3A0s-XO3R01PAu6jJjiwyY6wsCHLXdbzkoh8vpoIQ5ihQ=s120-c-rp-mo-br100","rating":5,"date":"2022-05-09","text":"Awesome dealership! Loved working with Billy, he was extremely helpful and patient with a lot of the questions I had. Unlike other Mazda dealerships in the area they sold at MSRP and didn't have crazy markups like other places I went to! Traded-In my vehicle and everything went extremely smooth! Thanks guys!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyZ3Q3UmxnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID2gt7RlgE%7C%7C?hl=en","owner_reply":{"text":"Seth, we appreciate you taking time to leave us this great review! Thank you","date":"2022-06-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUQyaUxTUDN3RRAB","author":"Timothy Miles","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUvyS8Xg9FPhGEJDbXt6wYvb1ZU0ziI1FHpQUT6wQZ-l8m0oS8=s120-c-rp-mo-br100","rating":5,"date":"2022-05-04","text":"Excellent dealership. No pressure, several cars to test drive. They even offered a refund if we wasn't happy with what we ordered. They will be my first stop next time. We love our CX-5.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyaUxTUDN3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID2iLSP3wE%7C%7C?hl=en","owner_reply":{"text":"Timothy, thank you for allowing us to be of service to you and this great review.","date":"2022-05-06"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMycDktWHNRRRAB","author":"Kellen Jackson","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKdE5DudrpVy07pyd2n4k-VHD0qvxFNi_5qBZqn_Nr6P1KDcA=s120-c-rp-mo-br100","rating":5,"date":"2022-04-29","text":"Everyone here is always perfectly courteous and professional and they gave me great advice over the years. I always felt well taken care of.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMycDktWHNRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC2p9-XsQE%7C%7C?hl=en","owner_reply":{"text":"Kellen, thank you for your kind words and this great review. We truly value you as a customer and appreciate you allowing us to be of service to you.","date":"2022-05-02"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURRNW9LZmJnEAE","author":"Logan Rickman","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLJR39Z3Fq8n6tCskinJ_o9assDDNibSE-8eAF-vFv2-0iI=s120-c-rp-mo-br100","rating":5,"date":"2022-04-29","text":"Tom Roush service center always does a great job. Matt & Scott always listen and care!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRNW9LZmJnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQ5oKfbg%7C%7C?hl=en","owner_reply":{"text":"Logan, thank you for this great review! We appreciate it and you.","date":"2022-05-02"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMyeGV5bzhBRRAB","author":"Alfredo Marin-Carle","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjW9Z-XzXXeQLa2-ShqxU4jNKxv2MySvbbszBDzdHz8CA-ROWSsU=s120-c-rp-mo-br100","rating":4,"date":"2022-04-25","text":"Great service but... need to improve the quality of the free car wash","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyeGV5bzhBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC2xeyo8AE%7C%7C?hl=en","owner_reply":{"text":"Alfredo, thank you for taking time to leave us the great review! We appreciate the 5 stars and your business.","date":"2022-05-02"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUMyd2JIaUVnEAE","author":"Jennifer Ediza","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJnB7_M3TO90YlrN5qAUukQ3knvo2j0KKUUgFZ8TJ9aeJNlNg=s120-c-rp-mo-br100","rating":5,"date":"2022-04-22","text":"I came in not having any idea what I wanted. My salesperson Jarod was spectacular! He made the car buying experience fun and interactive to make sure I was buying the right car for me! Highly recommend him for your next car buy! Thanks Jarod!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyd2JIaUVnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC2wbHiEg%7C%7C?hl=en","owner_reply":{"text":"Jennifer, we appreciate you allowing us to be of service to you and for this great review. Thank you!","date":"2022-05-02"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMyNk9fZ2dRRRAB","author":"tom pawlowski","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK0mmhP7nzLprYWXYu6ilsr_c1_ey2DEKYTm4qzX0p_59wbVQ=s120-c-rp-mo-br100","rating":5,"date":"2022-04-11","text":"Larry Graves did a terrific job showing me and my Wife the car options available in our price range,  and then, when we picked out a car, he walked us thru all the new electronics, that we were not familiar with.\nand then Moe, made the financing part, quick and easy","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyNk9fZ2dRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC26O_ggQE%7C%7C?hl=en","owner_reply":{"text":"Tom thank you for this excellent review of your recent experience here at Tom Roush Mazda! We sincerely appreciate you and your wife and hope you enjoy your new vehicle for years to come. I have passed your kind words onto Larry and Moe as well. Thanks again.","date":"2022-04-14"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURXXzZxQTF3RRAB","author":"T Steve","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocImucoS91VqpljSvQZTDaSFy5D1zqMyU8qxJuo1b2CH6bXzhw=s120-c-rp-mo-br100","rating":5,"date":"2022-04-08","text":"I bought my very first brand new SUV with Tom Roush Mazda, 2022 Mazda CX 5 CE! I've been looking at this model since last year. Tom Roush Mazda is a very family oriented place of business and noticed this upon arrival. Billy was my sales rep and was very helpful and knowledgeable of what I wanted. He worked with me from start to finish.  I like would to send a thank you to Moe the Business Manager,  for explaining everything in regards with my lender and my trade in. Thank you both for making my dream into a reality!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXXzZxQTF3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDW_6qA1wE%7C%7C?hl=en","owner_reply":{"text":"T Steve, thank you for taking time to leave us really great review. I have passed along your comments to Billy and Moe and all of here sincerely appreciate you allowing us to be of service to you.","date":"2022-04-14"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURXcTRPTldREAE","author":"Nancy Carter","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKN4G428aJYPCGHWGxVqDy_Wrn4ojog0Lv5cZoGOFhNfwbCAw=s120-c-rp-mo-br100","rating":5,"date":"2022-04-04","text":"Brent is amazing! He makes my life easier by knowing my needs and values my time. Thanks for making my lease so easy to obtain.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXcTRPTldREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDWq4ONWQ%7C%7C?hl=en","owner_reply":{"text":"Nancy, Thank you for the Great review and your kind words about Brent! We will be sure to pass that along to him. We appreciate you allowing us to be of service to you.","date":"2022-04-05"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURXbzVDME93EAE","author":"Julie Thompson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVa5Sek3qCfhf5F-Gumo3pPSdxMuqGET-A0BIuiLUngSJSqhNQ=s120-c-rp-mo-br100","rating":5,"date":"2022-04-02","text":"I have been a steady customer of Tom Roush Mazda for nearly 9 years. I have always been completely satisfied with their service and sales department. The remodel of the service and sales showroom is great! The atmosphere is friendly and welcoming as well as CLEAN!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXbzVDME93EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDWo5C0Ow%7C%7C?hl=en","owner_reply":{"text":"Julie, thank you for taking time to leave us this great review! We appreciate it.","date":"2022-04-05"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURXX1o2bGFBEAE","author":"Kim Krumel","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVmI1_5atfK0HfUNPC87ms-lZ438eit5_FmGfnQj50sW7GQa0kv=s120-c-rp-mo-ba12-br100","rating":5,"date":"2022-04-01","text":"Easy no pressure and we got the car my husband wanted.  Lee was great to work with!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXX1o2bGFBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDW_Z6laA%7C%7C?hl=en","owner_reply":{"text":"Kim thank you for the excellent review! We appreciate it!","date":"2022-04-05"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURXcVBtVXNBRRAB","author":"Sarah Y","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXgVND3mS5nU-Ss5Xakj9-tJgICp_C0x3y3dbvBwFW7wkqqpTt-=s120-c-rp-mo-ba12-br100","rating":5,"date":"2022-03-14","text":"The service department here is amazing. They listened to my concerns regarding my vehicle, then went above and beyond to help correct issues that another local Mazda service center could not. They exceeded my expectations - thorough, friendly, timely, accurate.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXcVBtVXNBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDWqPmUsAE%7C%7C?hl=en","owner_reply":{"text":"Sarah, thank you for taking time to leave us this great review! We appreciate it!","date":"2022-04-05"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNpM3ZEM01BEAE","author":"Jewel","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWtT_CleTDVG1lW8wXOrJGbkVilIbIJjB9RY2T5LTzQXNqcHz8o=s120-c-rp-mo-ba12-br100","rating":1,"date":"2022-03-08","text":"Offered me $7000 for my 2014 Mini Cooper S Convertible when I wanted to trade it in on a new car.  I sold myself on AutoTrader for $13000 in 2 days.  Won't be back.  Bought my dream Miata elsewhere.\n\nIgnore bullsh!+ response from Tom Roush! KBB TRADE IN value of my car in GOOD condition ( NOT very good or excellent ) was $11700 at the time.\nMy car had never been in any accidents, had only a few scratches which I had buffed out for less than $100. I cleaned it myself before selling it.\n\nFacts are facts America!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNpM3ZEM01BEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICi3vD3MA%7C%7C?hl=en","owner_reply":{"text":"Jewel, thank you for taking the time to leave us a review about your recent experience here at Tom Roush Mazda. I understand you feel your trade in value was not what you expected and you were able to sell your vehicle on your own for more. I am sorry you feel we did not meet your expectations here as we work hard to give everyone exceptional customer service. We have an excellent reputation for providing our customers with fair and honest trade in values so when we see someone unhappy we take it seriously. Retailing your vehicle yourself will in some cases provide you with a larger return than trading in your vehicle and that seems to have been the case for you. We have to take into account current market conditions and also the costs associated with reconditioning and marketing your vehicle and it appears you were able to find a buyer that provided you an excellent price for your car.  Thank you for taking time to let us know your concerns and for the opportunity to be of service to you. We hope you will reconsider Tom Roush in the future and wish you the very best.","date":"2021-01-09"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNXN2MzTFN3EAE","author":"Annette Gobrogge","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLr3ExU8hr0Ow63wlmYQsIOO24SOioITdd-TT87CbDI5epEOw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2022-03-04","text":"JT Boyle was very kind and responsive, making the car buying experience great!  This dealership is not pushy but use the principles of being kind and knowledgeable.  I would recommend them to anyone!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXN2MzTFN3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICW7c3LSw%7C%7C?hl=en","owner_reply":{"text":"Annette, thank you for taking time to leave us this great five star review, we appreciate your kind words and I will pass this along to JT!","date":"2022-03-07"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURDdnNqV0FnEAE","author":"Chris DeMeuse","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVMO8oWpbdvvyY3TDRTwFAbuJn114HRnMuU5K-T4NhesRwFNdTKdQ=s120-c-rp-mo-br100","rating":5,"date":"2022-03-02","text":"We  needed to lease a vehicle in a bit of a rush - we were treated with respect and professionalism from the moment we drove on the lot.  Skylar Brewer is AMAZING and helped us get the perfect car for our needs, and in record time!  Thank you Skylar!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDdnNqV0FnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDCvsjWAg%7C%7C?hl=en","owner_reply":{"text":"Chris, we appreciate the great five star review and your kind words. I will be sure to review this with Skylar too. He is one of our best associates here and takes great care of our guests.  Thanks again, we look forward to seeing you for your first oil change in a few months.","date":"2021-03-25"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNXNFBPYkNBEAE","author":"Susan Pickering","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIUIoMsjdW-bUx9fVfJG8GtGp8GlV2Qhq1yuFpt5ONtKqGGDg=s120-c-rp-mo-br100","rating":5,"date":"2022-02-15","text":"This was my third Mazda vehicle from this dealership  and I was very impressed with the ease of my purchase experience.  Billy went out of his way to make sure that I was satisfied with my new CX9 and to find exactly what I wanted.with all of the options I was looking for.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXNFBPYkNBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICW4PObCA%7C%7C?hl=en","owner_reply":{"text":"Susan, we truly appreciate you and this great five star review. Thank you for allowing us to be of service to you.","date":"2022-02-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURtbjllcnhBRRAB","author":"Carol Teater","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVMHQwedTk2J0frgSWsloQVtHXKpEY-drlWtM42JgnHKjvZsRcB=s120-c-rp-mo-br100","rating":5,"date":"2022-02-13","text":"The staff was friendly and helpful and made the whole buying experience pleasant.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtbjllcnhBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDmn9erxAE%7C%7C?hl=en","owner_reply":{"text":"Carol, thank you for a great review and your kind words. we appreciate it.","date":"2022-02-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUM2czdPbHJRRRAB","author":"David Rieck","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLWu9SpXAdJuwb96EnfvBgel_XDlRm3hy1yl4d2buo8Vutsbg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2022-02-10","text":"Great service department. Honest and very quick in and out. Would recommend for service or sales!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM2czdPbHJRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC6s7OlrQE%7C%7C?hl=en","owner_reply":{"text":"David thank you for your great 5 star review we appreciate it and you!","date":"2021-09-18"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURteGNMd3JnRRAB","author":"Erica Morin","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUbjSXNe9ZojL3X8w9nMg-_A8w_I1Sz_umVBZLdcTK4-36BUjY=s120-c-rp-mo-br100","rating":5,"date":"2022-02-03","text":"Brent is great!  We love our CX-5!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURteGNMd3JnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDmxcLwrgE%7C%7C?hl=en","owner_reply":{"text":"Erica, thank you for this great review we truly appreciate it. I will pass this along to Brent as well!","date":"2022-02-15"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURtbXJxa0lnEAE","author":"Jaclyn Snavely","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJCvEziWMfYDoNf4Pt8tyAMsc9a_KAtrfnA2OYNeCdXAF3WXQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2022-01-25","text":"Friendly workers and great selection of drinks while you wait.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtbXJxa0lnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDmmrqkIg%7C%7C?hl=en","owner_reply":{"text":"Jaclyn thank you for your kind words and this great 5 star review!","date":"2022-02-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURtaFA3dnZnRRAB","author":"JT Miller","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL1jIxU73-4zctWPlgA5dmxcp0cgDql8mHfOOfxqaAkj4EQOA=s120-c-rp-mo-br100","rating":5,"date":"2022-01-21","text":"Absolute BEST car buying experience I’ve ever had. Chanette from internet sales took all my information beforehand so I when I walked into meet Brent, the salesman, everything was ready to sign and move forward. Chanette and Brent both made this such a pain free, worthwhile experience that I would very highly recommend this business to anyone looking to purchase a new or used vehicle. I will never go anywhere else but Tom Roush Mazda when it’s time to get a new vehicle. Top rate employees!!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtaFA3dnZnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDmhP7vvgE%7C%7C?hl=en","owner_reply":{"text":"JT thank you for taking time to leave us this great review! We appreciate your kind words and look forward to seeing you for service!","date":"2022-01-24"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3MGNxV1ZREAE","author":"Joe Murphy","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXtAOP92JVSYn9gfn9m0-6PXJewzfGmFE0Dwhm51I7ASB27EwA=s120-c-rp-mo-br100","rating":5,"date":"2022-01-14","text":"Good service! These guys are great!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3MGNxV1ZREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICw0cqWVQ%7C%7C?hl=en","owner_reply":{"text":"Joe, we want to thank you sir for taking time to leave us this great 5 Star review! We appreciate you.","date":"2022-01-24"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNtMi1QaThBRRAB","author":"Trevor Haub","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUtHoPAxXCkaET-IjXreHZqQ_3qSeqGao7lN9ainZDk0MOT8TJG=s120-c-rp-mo-br100","rating":5,"date":"2022-01-10","text":"Buying our car from Tom Roush was an easy and smooth experience. Larry was great in answering all of our questions and making sure we were taken care of! We would recommend Larry and Tom Roush Mazda to anyone looking for a car!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtMi1QaThBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICm2-Pi8AE%7C%7C?hl=en","owner_reply":{"text":"Trevor, thank you for the great five star review! We appreciate it!","date":"2022-01-24"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNtZzhqUWdBRRAB","author":"Chris Hebert","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVQOvkoD3c8QbFWVm54zwHsZ8ITNSUr531Wv49BAM7-D7mYv4bW=s120-c-rp-mo-br100","rating":5,"date":"2022-01-07","text":"Pleased with the high quality used vehicle for my son!  Great sales -  definitely a recommended dealer!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtZzhqUWdBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICmg8jQgAE%7C%7C?hl=en","owner_reply":{"text":"Chris, thank you for taking time to leave us this great review we appreciate it.","date":"2022-01-24"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURDN0pXbU1BEAE","author":"Elizabeth J Musgrave","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU9iZu0bcXWPBaZ_36SazsiuKQyxAfqgVUSzdXSVREcoVw9EsM3ig=s120-c-rp-mo-ba12-br100","rating":5,"date":"2022-01-04","text":"Took a few times to get a response from the service center, but when I did finally reach them everything went perfectly. Could not have asked for better service for two recalls and a warranty issue. Thank you!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDN0pXbU1BEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDC7JWmMA%7C%7C?hl=en","owner_reply":{"text":"Elizabeth thank you for taking time to leave us this great review! We appreciate it.","date":"2022-01-24"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNtbWZfNG1BRRAB","author":"Jean Maddox","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWLgd2F2ZzIXJ8vntR2HamJGNRg-zCOnZA5PaZfCMsbqbTkUk9BJA=s120-c-rp-mo-br100","rating":5,"date":"2022-01-02","text":"After several other dealerships experiences, walking into Tom Roush Mazda was so inviting, calm and wonderful. NO pressure, great help, and no leaving me to speak to my manager routine. I was personally thanked by one of the managers for stopping by (and purchasing a car). Family owned and run businesses are truly the best.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtbWZfNG1BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICmmf_4mAE%7C%7C?hl=en","owner_reply":{"text":"Jean, thank you for taking time to leave us this great review! We really appreciate it!","date":"2022-01-24"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNtenM2d1l3EAE","author":"Karen Wilson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWZTxy7jsR4BNBiXBakJK1nNYsJIN2yTyTmqJMyQ8USFuGbIDw=s120-c-rp-mo-br100","rating":5,"date":"2021-12-28","text":"We have been buying all our cars from Tom Roush and they have been our go to for any vehicle new or used!  Bob Wood always finds just what we are looking for! Thanks for exemplary service over the years!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtenM2d1l3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICmzs6wYw%7C%7C?hl=en","owner_reply":{"text":"Karen thank you for the great five star review! We really appreciate it!","date":"2022-01-24"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURHdTVmLWRBEAE","author":"Douglas Peterson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWUvp5EfCVy2jsIdSEP4jJqLTuzpboBvzixU_V80YmS6LMMs7A=s120-c-rp-mo-br100","rating":5,"date":"2021-12-10","text":"Very satisfied with Tom Roush Mazda.  Service team leader, Scott, was great to work with.  Very thorough explanation of needed services.  Helped me decide service priorities in a very professional manner!  I highly recommend buying your next new or used car from Tom Roush and sticking with them for your service needs!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHdTVmLWRBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDGu5f-dA%7C%7C?hl=en","owner_reply":{"text":"Douglas, thank you for the five star review! We appreciate it.","date":"2021-12-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURHM2JLdmtBRRAB","author":"David","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXBvAkc267FdT2sqfwaDKlLZbB1uQ1dzlvvHnbsUxGsmwoJD4w=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-12-06","text":"Great Service!!!  In and out fast for my oil change","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHM2JLdmtBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDG3bKvkAE%7C%7C?hl=en","owner_reply":{"text":"David, thank you for allowing us to be of service to you and for this great review. We appreciate it.","date":"2021-12-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURHd3JLbEZ3EAE","author":"Mary Ressler","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKYl-UYLSti9CXYeHc5OxL2gkDiZTihYbeCB-htPbHzKQJNLw=s120-c-rp-mo-br100","rating":5,"date":"2021-11-30","text":"JT Boyle our sales person was extremely excellent attentive to detail always available   He made this experience of purchase from a distance effortless. Thank you so much for all your hard work.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHd3JLbEZ3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDGwrKlFw%7C%7C?hl=en","owner_reply":{"text":"Mary thank you for taking time to leave us this great review. I will pass your kind words on the JT as well. Thank you again!","date":"2021-12-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURHMUlhTERBEAE","author":"Dawn Lockwood","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJSsXpLay49t6wRNIkRnFqpEh3F7bGGjAfQkH_neCiwaUq90Q=s120-c-rp-mo-br100","rating":5,"date":"2021-11-19","text":"I recently leased a Mazda CX-30 from Tom Roush and I couldn't be more thrilled!   Johnny Much was my sales rep and not like any car salesman I've dealt with in the past couple of years.  Thoughtful, respectful and very caring!   The whole team was amazing and you feel like you're in the midst of a family when you're there.   Johnny has even followed up a couple of times to make sure I'm happy with my vehicle.   Wonderful experience!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHMUlhTERBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDG1IaLDA%7C%7C?hl=en","owner_reply":{"text":"Dawn thank you for taking time to leave us this great review, we appreciate it and you.","date":"2021-12-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURHMlBMYXFBRRAB","author":"Deb E","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVmneSAMOr6QFbhoI5tLxaLcxqCJWlhKvrP5cW5bgJbFBDFImZz=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-11-17","text":"The staff was professional and friendly.  Service was performed in a timely manner.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHMlBMYXFBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDG2PLaqAE%7C%7C?hl=en","owner_reply":{"text":"Deb, thank you for taking time to leave us this great review we really appreciate it.","date":"2022-01-24"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUQwbllmMjJRRRAB","author":"S Kern","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKB0_klemwHXEr63XEZI-nUyY8tfvhRavZY4T8Tt85k8Z8mJw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-11-13","text":"Our salesperson spent an entire afternoon with us.  He was so helpful and knowledgeable.  He was truly concerned first and foremost with our satisfaction and understanding.  No high pressure.  Everyone we worked with at this dealership was professional, helpful and patient.  Would go there again and would also send others.  Great business!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQwbllmMjJRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID0nYf22QE%7C%7C?hl=en","owner_reply":{"text":"S Kern, thank you for leaving us this outstanding five star review! We appreciate you allowing us to be of service to you!","date":"2021-01-09"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNHcDdPWmlBRRAB","author":"Xiaohong Li","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLQxYXUvexD4edQLKF4GIlRFcEF1ZGmuTJ42Ci3QkKXetfRdQ=s120-c-rp-mo-br100","rating":5,"date":"2021-11-11","text":"Pete and J.T. worked with me for any question I had. They are really awesome!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNHcDdPWmlBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICGp7OZiAE%7C%7C?hl=en","owner_reply":{"text":"Ivy, thank you for allowing us to be of service to you and for this great review! We appreciate you.","date":"2021-11-15"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURja012d1J3EAE","author":"Frank Sangiorgio","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI0HIZIDKg-IFA5ICJwukcsG-WOLzVY1VFcSJ3t_yrNALrV9w=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-11-11","text":"This is the 7th vehicle I’ve purchased at this place. I won’t go anywhere else.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURja012d1J3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDckMvwRw%7C%7C?hl=en","owner_reply":{"text":"Frank, we appreciate you being a very loyal customer here and allowing us to be of service to you. Thank you!","date":"2021-11-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNHeS0zLTZRRRAB","author":"Cindy Everroad","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK5lQ5T9l8b0N8HRb7x3Kbq_0vYTPyUpsY8ZCMKBCurMyJp4g=s120-c-rp-mo-br100","rating":5,"date":"2021-11-09","text":"Had a oil change at Tom Roush Mazda. They are just so efficient and I love the newly remodeled store.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNHeS0zLTZRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICGy-3-6QE%7C%7C?hl=en","owner_reply":{"text":"Cindy, thank you very much for taking time to leave us this great review we appreciate you!","date":"2021-11-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNHcWNubWlRRRAB","author":"Scott Roberts","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKiWHEDwia9kp-cZqOkFsEAhD9_4Je_sO_anBpJjpDhbl-_4Q=s120-c-rp-mo-br100","rating":5,"date":"2021-11-02","text":"This was the second car we have purchased at Tom Roush in the past 4 months. Larry Graves has been our salesman both times. You couldn't ask for a better person to work with. He is knowledgeable, answers all questions and works to make sure the transaction is a smooth one.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNHcWNubWlRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICGqcnmiQE%7C%7C?hl=en","owner_reply":{"text":"Scott, thank you for your kind words and this great review, we appreciate you!","date":"2021-11-15"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNHMFp2cmZBEAE","author":"Stirling Matheson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjW_fmGdN47rQxb5mZ-A_yCL7moV-evwbp2wVe4TuT89kpZskT0=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-11-01","text":"Lee was helpful, the deal was totally fair, and they even got most of the paperwork done for us while we were out so we could come in and close it quick.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNHMFp2cmZBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICG0ZvrfA%7C%7C?hl=en","owner_reply":{"text":"Stirling, thank you for this excellent five star review! We appreciate it.","date":"2021-11-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNHZ3M3NV9BRRAB","author":"Jeff Kaleth","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXHfwagLk8DflHzCx9uVHuGhGGHQaE0PyZe8Eb-1rOlY9EOZSxiKA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-10-23","text":"Had an amazing experience purchasing my new Mazda CX-5. Larry and Moe were very easy to work with! Thanks again!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNHZ3M3NV9BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICGgs75_AE%7C%7C?hl=en","owner_reply":{"text":"Jeff, thank you we appreciate you allowing us to be of service. I will pass along your kind words to the staff members you have mentioned here.","date":"2021-10-28"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUQ2M2VueWRnEAE","author":"Nicole Shaw","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKKog5LnzuIXjNqRnhBdxrWFPQiBFYJOCpiXNx3d1PE1K0Dkw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-10-08","text":"Great customer service, willing to put the work in for the price I needed on a newer model Mazda. Jonny Much, the finance manager and sales manager did an outstanding job. Thank you so much for my soul red Mazda 3 hatchback. I would recommend Tom Roush to anyone who’s interested in buying a car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ2M2VueWRnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID63enydg%7C%7C?hl=en","owner_reply":{"text":"Nicole, Thank you for your kind words and this great 5 Star Review! We appreciate you allowing us to be of service and hope you enjoy your new vehicle!","date":"2021-10-08"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUQ2LW9UZml3RRAB","author":"Jennifer Gruver","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUedKp8o4n0fmNO88twqAsmauUln520OiKZlcqqeMjIX_fWPAaPCw=s120-c-rp-mo-br100","rating":5,"date":"2021-09-27","text":"We had a Great experience at Tom Roush Mazda! JT was knowledgeable, patient and willing to go the extra mile to answer all of my questions!  My husband and I appreciate his willingness to work around our schedules & keep us in the loop of new cars coming in!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ2LW9UZml3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID6-oTfiwE%7C%7C?hl=en","owner_reply":{"text":"Jennifer, wow we are pleased to hear that JT took great care of you and we appreciate the five star review! Thanks for being a customer here we appreciate it.","date":"2021-09-28"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUQ2NHFQOFhBEAE","author":"Erin Geddes","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV8iK0XBQyLudYVvbhTZmDEGjC5QYnWt0C9a_qTQVapYjKvgeAKVg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-09-24","text":"Service department is great! Love that they send videos of things they've found on your car and send it to you while you wait. Very nice and professional people working.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ2NHFQOFhBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID64qP8XA%7C%7C?hl=en","owner_reply":{"text":"Erin, thank you for taking time to leave us this great five star review we appreciate you.","date":"2021-09-28"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUQ2NHViU2JBEAE","author":"Carla Eaver","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIg6rvl-OOMNmcGSrpaAJDAdKaKPulA7wUlM3sfT9et3WHFwA=s120-c-rp-mo-br100","rating":5,"date":"2021-09-24","text":"Everyone extremely friendly and professional..great service","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ2NHViU2JBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID64ubSbA%7C%7C?hl=en","owner_reply":{"text":"Carla thank you for taking time to leave us this great review! We appreciate it and you.","date":"2021-09-28"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUM2al9qNkR3EAE","author":"Dave Castino","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLGmMhPyl2XdWdM1ACMDrO9k8cZzT5aG4bSmZ0KhrgdfzZSpg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-09-15","text":"My wife and I recently purchased two new vehicles at Tom Roush and the experience was excellent all around.  Things are crazy in the car market these days, and I'm a picky buyer, so when the car I wanted wasn't on the lot, JT and the team at Tom Roush were able to find me exactly what I wanted on its way from Japan.\n\nThe global supply chain and logistics problems meant that it took my car more than a month longer to get here than we anticipated, but it was well worth the wait.\n\nWhile other dealers we shopped at were using the current supply problem as a reason to add markups of anywhere from $5k-$15k, we were met with no such games at Tom Roush.  It was clear throughout the entire process that they strive to take great care of their customers.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM2al9qNkR3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC6j_j6Dw%7C%7C?hl=en","owner_reply":{"text":"David, we really appreciate you both and this great review. Thank you!","date":"2021-09-23"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUM2Z1pTTWJnEAE","author":"John Pierce","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVT_wi6rKBCr4WHjHKrj8X1zEUYu48vyYAhrDrrUo9iIvvfW9MQ=s120-c-rp-mo-br100","rating":5,"date":"2021-09-06","text":"I've bought cars for 30 years, and I've never had a better experience. Freddy (ask for him!) and his crew were fabulous, knowledgeable, and hillarious to work with. It's like working with friends... no pressure, great working environment, and a group that actually seemed to both like what they do and like making the experience easy. Go visit them, no matter what kind of car you want... they'll figure it out, and make the experience like nothing you've ever experienced.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM2Z1pTTWJnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC6gZSMbg%7C%7C?hl=en","owner_reply":{"text":"John, thank you for taking time to leave us this great review we really appreciate it!.","date":"2021-09-18"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUM2b2JydjdnRRAB","author":"Karen Siebert","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL7f1vztJfJKF_2rYJhpequpG573cwydjeN0hL_pUng2uG0gw=s120-c-rp-mo-br100","rating":5,"date":"2021-09-06","text":"Skylar was very helpful with the purchase of my Mazda CX-5.  Their inventory was such that I had multiple choices that met all of my criteria.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM2b2JydjdnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC6obrv7gE%7C%7C?hl=en","owner_reply":{"text":"Karen, thank you for this great review we appreciate it and you!","date":"2021-09-18"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUM2NnF2ZVR3EAE","author":"Angie Burch","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLqN6oL7PWW-N4eSAIObEinK237nlw4HaCOhZibVlUtxEOztw=s120-c-rp-mo-br100","rating":5,"date":"2021-09-02","text":"The team at Tom Roush was outstanding. We arrived late on Saturday and they were willing to stay late as we did go ahead a purchase a car. I appreciate their willingness to stay to help us complete the transaction. This is the second time we have purchase a vehicle from Tom Roush. Our family highly  recommends Tom Roush when it is time to purchase your next car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM2NnF2ZVR3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC66qveTw%7C%7C?hl=en","owner_reply":{"text":"Angie Thank You! We truly appreciate your kind words and allowing us to be of service to you.","date":"2021-09-28"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUM2Z29LY0xREAE","author":"Lyric Massey","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjX_mecK_h-ooOvyYF1kX7PadFeKFUYXbUWxfTEG8VHL2kHfFNk=s120-c-rp-mo-br100","rating":5,"date":"2021-09-01","text":"Bob and Joe were very patient and easy to work with. They both went out of their way to help me get on the road and made it clear that they genuinely cared about my family.\n\nP.S. Joe deserves a new computer!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM2Z29LY0xREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC6goKcLQ%7C%7C?hl=en","owner_reply":{"text":"Sam, thank you for being a customer here we really appreciate it and the great five star review.","date":"2021-09-28"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURhMXQybWR3EAE","author":"Jenna B","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI0zLQH_N2jCGX-BHSf_4hvN6pXf0jAWD2p9kYPQY3s29-KOQ=s120-c-rp-mo-br100","rating":5,"date":"2021-08-21","text":"Great car buying experience! The staff was more than accommodating while trading in my lease for a new leased vehicle. It was a smooth and quick process. This is my 4th car from Tom Roush, and I’ll keep going back based on the wonderful customer service!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURhMXQybWR3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDa1t2mdw%7C%7C?hl=en","owner_reply":{"text":"Jenna thank you for the five star review! We appreciate you!","date":"2021-08-26"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURhbHBTV2FREAE","author":"Alexis Lawhorn","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIwSG5QSgXOHvY2cKqrJbZaTft_P8XA6U0MFXKrB-kNNg_l9Q=s120-c-rp-mo-br100","rating":2,"date":"2021-08-20","text":"They quoted over $1,100 for a routine 60k mile service and the oil change I did get took over an hour.\nNot returning.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURhbHBTV2FREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDalpSWaQ%7C%7C?hl=en","owner_reply":{"text":"Alexis, we appreciate your feedback about your recent experience here at Tom Roush Mazda. I understand your concerns and will pass this along to our service manager. We strive to provide our customers with exceptional service at good value and it seems you were not provided information to support the costs associated with your required 60k mile service. I am sorry the oil change took longer than you expected and again they should have given you a realistic expectation as to when it would be completed. The current situation with vehicles being in short supply has increased the demand on our service department as more people opt to repair their vehicles.  I hope you will give us another chance and please reach out to Matt Laberman our service manager so he can further assist you. Thanks again for the feedback we appreciate it.","date":"2021-08-26"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURhcXBUaWRREAE","author":"Rita Jarvis","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKlY6pq0XK37fzp6m1oyEgdUDChHNuZWQv2OJVFcd4qNner3g=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-08-18","text":"looking for a new SUV and we decided to go to Roush. Met Larry and spent a few minutes talking to him and we took a CX5 out for a drive.  very nice auto..comfy..rides well..nice features. Thinking we will likely get the CX5!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURhcXBUaWRREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDaqpTidQ%7C%7C?hl=en","owner_reply":{"text":"Rita, Thank you for this excellent review! We appreciate you allowing us to be of service to you I will pass this along to Larry as well. Thanks again!","date":"2021-08-26"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNhLWFmUzRBRRAB","author":"Grown Man","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVI5xnVt3WqA_rdE3uAfzzhkZfwc6X6kKtHu5xrczw_ltNk__WD=s120-c-rp-mo-br100","rating":1,"date":"2021-08-04","text":"His name is Scott his not professional an I didn’t like how he treated me when I brung my car I will never ever go back there if he works there do not go to this place if Scott is there","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhLWFmUzRBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICa-afS4AE%7C%7C?hl=en","owner_reply":{"text":"We appreciate your feedback but its difficult to help resolve your concerns when we do not have information as to who you are. Please feel free to reach out to Dan our customer relations manager directly here at 317-867-9231 so we can help you. Thanks again.","date":"2021-08-05"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNhNXUzTWJ3EAE","author":"ashley bailey","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjW3SApEeI6XwGB_xYqL6XZw5S5pOzaXTvFLGQpkcmd83JWF4ln1=s120-c-rp-mo-br100","rating":5,"date":"2021-07-30","text":"Great service and great communication while they had our car for a few days!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNhNXUzTWJ3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICa5u3Mbw%7C%7C?hl=en","owner_reply":{"text":"Ashley thank you for allowing us to be of service to you and for the great five star review!","date":"2021-08-05"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNhMXRIMFhBEAE","author":"Will Tieman","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWziFGhNrRPrOUVd_0erjGpT8l8RQMAu01Ao1wSFJYctGyGf6r6=s120-c-rp-mo-br100","rating":5,"date":"2021-07-30","text":"Easy experience. They did everything they said they’d do. Would buy from them again!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNhMXRIMFhBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICa1tH0XA%7C%7C?hl=en","owner_reply":{"text":"Will thank you for this great review! We appreciate it!","date":"2021-08-05"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNhM05iUVhnEAE","author":"Eric Zeto","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJZiEL5BIVMm9EweYa8AcNOmI88wb2Kw5foaMWq2uuqcJrc8w=s120-c-rp-mo-br100","rating":5,"date":"2021-07-25","text":"Lee was helpful and patient during our purchase process - wasn't pushy at all!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNhM05iUVhnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICa3NbQXg%7C%7C?hl=en","owner_reply":{"text":"Eric, thank you! We appreciate you and I will pass along your comments to Lee. We look forward to seeing you on your first service appointment.","date":"2021-08-05"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNhNkt1NmxRRRAB","author":"Jamal V","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWRowZ5R6fxFM7ocSld2XeNrPDh5VRja-sCcnWAJ2gEJHZlDtAr=s120-c-rp-mo-br100","rating":5,"date":"2021-07-23","text":"Everyone was really nice and helpfull when it came to selecting a vehicle and knew alot about the vehicles there. My salemen JT was especially helpful and very nice as well.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhNkt1NmxRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICa6Ku6lQE%7C%7C?hl=en","owner_reply":{"text":"Jamal, thank you for being a customer here at Tom Roush Mazda. I will pass along your comments to JT as well. We appreciate you and look forward to seeing you on your first service appointment.","date":"2021-08-05"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURxbDZHMmZREAE","author":"Molly Miller","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKeabpG671xckC_bfLxAJBoAJZkmR9TKB9vqLIydAaq-kLE=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-07-17","text":"Made car buying easy!  Truly appreciated Skylar's help!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURxbDZHMmZREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDql6G2fQ%7C%7C?hl=en","owner_reply":{"text":"Molly thank you for this great review we appreciate you!","date":"2021-08-28"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURxcy1uaDJ3RRAB","author":"Kevin Ahern","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ63Xp5nykvVJQ1GX1-A-2jDQngyn7dubEXev5vDXmHd0oK8w=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-07-15","text":"Brad Williams was more than helpful during our purchase of a new Mazda3! Was very knowledgeable and courteous and answered all our questions making us confident we made the right decision coming to Tom Roush Mazda! Easily the best car I've ever bought and Brad made it that much easier! Highly recommended for anyone looking for a dealership that cares! If i ever need another car i know where I'm going!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURxcy1uaDJ3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDqs-nh2wE%7C%7C?hl=en","owner_reply":{"text":"Kevin, we appreciate your five star review! I will pass this along to Brad as well! Thank you!","date":"2021-07-22"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURxenZqSHV3RRAB","author":"David whitman","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJS3Al9hzF3dO9tck63lZbT1K-vcfhs4Yyyhf2St9R4TF-HuA=s120-c-rp-mo-br100","rating":5,"date":"2021-07-11","text":"Great working with Larry we have bought 3 Mazda’s this year all because of Larry I appreciate the way Tom Roush Mazda takes care of you thanks again","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURxenZqSHV3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDqzvjHuwE%7C%7C?hl=en","owner_reply":{"text":"David, thank you for taking time to leave a review for us regarding your recent buying experience here. We appreciate the five stars and I will pass this along to Larry as well. Thank you!","date":"2021-07-12"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURxbnBiZERBEAE","author":"Timothy Rikkers","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXUScg8u6LL8g2FNebuiq_oGVgP253zIT0wGWcFczVmveLNL4NF=s120-c-rp-mo-br100","rating":5,"date":"2021-07-09","text":"Always a good experience with these guys. Staff is not pushy and the service department excels. They do not nickel and dime you over unnecessary maintenance OR fight you if you choose to defer items on your work order. They live up to Mazda's rising expectations","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURxbnBiZERBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDqnpbdDA%7C%7C?hl=en","owner_reply":{"text":"Timothy thank you! We appreciate your kind words and this great five star review!","date":"2021-07-12"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURxeXJhcS1nRRAB","author":"kate faust","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUMkREWvzYE3dHK5eDIh5i3C3-22ukCUf2_VSmBjwosSx99Nv8=s120-c-rp-mo-br100","rating":5,"date":"2021-07-04","text":"I thought this was important to share. I happened to be in the Indianapolis area for the weekend (from PA) and I plan to buy a car in the near future. I was considering Mazda and had some time to browse the dealership. The salesman, Roger, promptly came out, greeted us and spent time showing us any model we were interested in and answered any questions possible. We did explain to him that we weren’t in the position to buy a car that day and we didn’t want to waste his time. This did not change Rogers customer care. He continued to show us options and provide information.\nI dearly wish that I was able to buy a car that day, but sadly I was only in the area for the day.\nI will be choosing Mazda because of Roger and believe that he deserves to know that he provided the best customer service possible!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURxeXJhcS1nRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDqyraq-gE%7C%7C?hl=en","owner_reply":{"text":"Kate, thank you for leaving this great review for the dealership and for Roger. We appreciate you!","date":"2021-07-12"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURxa3F6eW5nRRAB","author":"Brendon S","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXbDuZWdYIWV9plniXoZrdOlrxBh61Ipk3Pvluvc7IujHrr8dHXcw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-07-03","text":"Awesome experience for car buying. Freddy was great and helped me find exactly what I wanted.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURxa3F6eW5nRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDqkqzyngE%7C%7C?hl=en","owner_reply":{"text":"Brendon, thank you for this five star review, we appreciate you!","date":"2021-07-03"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURxaU5LS01BEAE","author":"Toni Betzner","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUtTFJD8pmwa3Frtq8b6DT1oPD0rRjWiIZMY7KKSW1P9EQf6jra=s120-c-rp-mo-ba12-br100","rating":4,"date":"2021-06-26","text":"I've had my car for several months now, so I think it's safe to leave a review. I'm always skeptical of dealerships, but Brent was very helpful and friendly and took the time to answer my questions. The financial representative was also helpful working with me on my down payment and finding a good lienholder for me. Steve the mechanic was awesome. He put two cars on the lift for me so I could check them out underneath, and with the sales rep standing nearby told me frankly, candidly, and honestly what he liked or didn't like about each car. I will happily shop here again, and as an insurance agent I send my customers here as well. The only reason I took off a star is because when trading in my car I had to haggle a little to get it to the price I wanted for a trade in. They justified lowering it because a deer ran into it once, yet they showed me a vehicle with 5 rear end accidents that they were asking 16,000 for. so if its worth that much I think I can get at least 4,000. He did however offer me a little more when I bulked at the original offer, so again, to clarify most of my experience was very positive and they are good to work with. I'll def see them again. Hopefully not in the near future, as I love my new car that I purchased here and hope it last me many many years to come.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURxaU5LS01BEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDqiNKKMA%7C%7C?hl=en","owner_reply":{"text":"Toni, we appreciate you leaving us feedback on your recent purchase experience here at Tom Roush Mazda. I see from your comments you did have concerns with the trade in value and I wanted to thank you for letting us know your concerns. We work hard to provide the highest amount for all trade ins and look at several things when making an offer to purchase a vehicle from our customers. I am going to pass along your concerns to our pre owned manager though and if you want to talk with myself (Dan) or Jim please call us at 317-896-5561. Thanks again for allowing us to be of service and for this great review. We appreciate you.","date":"2021-06-28"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNxNC1fTEJREAE","author":"Matthew Kiley","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKxdHhtznoSruGsK0yBhPlO1_c5tZgAQNsltfr8S3ATH-7K=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-06-17","text":"Had a great experience buying a car with Tom Roush. Thanks JT","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNxNC1fTEJREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICq4-_LBQ%7C%7C?hl=en","owner_reply":{"text":"Matthew, thank you for the five stare review! I will pass this along to JT as well. Thanks again for being a customer here!","date":"2021-06-28"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNxaWN5ZjZ3RRAB","author":"Michael Kamps","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUDMpBjxPhwDs8-n3YvJU0vipvPDu9vcOZta5TU3R-g-D32N5Ow=s120-c-rp-mo-br100","rating":5,"date":"2021-06-11","text":"The car is wonderful and Jonny did a great job explaining all the features.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNxaWN5ZjZ3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICqicyf6wE%7C%7C?hl=en","owner_reply":{"text":"Michael, I see you were pleased with Jonny and love the car but provided a one star review, I wanted to make sure there were no issues you were concerned about that I could help resolve? Please feel free to contact us here at 317-896-5561. Thanks for allowing us to be of service to you.","date":"2021-06-10"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNxaHVhSUd3EAE","author":"Ryan Lentych","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKnxs4aVRxqBHOSPH2WB70mcCWRLbsNGyCL4pR_or1a0Sp76g=s120-c-rp-mo-br100","rating":5,"date":"2021-06-04","text":"Our salesman was Lee. He did a great job. We felt comfortable during the whole process. Zero pressure!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNxaHVhSUd3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICqhuaIGw%7C%7C?hl=en","owner_reply":{"text":"Ryan, Thank you for this great Five Star Review! We appreciate you!","date":"2021-06-08"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNZeC1xczhRRRAB","author":"Sheri Foster","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJckb8XJ_sK_lVCkfusXi78jsIEODP81tKZUdb-to5uyxJGuQ=s120-c-rp-mo-br100","rating":4,"date":"2021-06-01","text":"I arranged for them to pick my car up for routine service and after a call for fear they forgot about me, Ryan was on his way. The turn around was quick. Scott was my service advisor. Communication from both was good. I did have to swing by the next morning because I  was having trouble getting a new phone to work with Android Auto. I was in and out. Thanks Tom Roush!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNZeC1xczhRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICYx-qs8QE%7C%7C?hl=en","owner_reply":{"text":"Sheri, Thank you for taking time to provide us with feedback on your recent service here at Tom Roush Mazda. We appreciate you and the great review!","date":"2021-06-08"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNxcE1TM3lRRRAB","author":"Kelsey Borders","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVDEkAdm2lWQhCg91hFSZ99sA7tk64iHOQXb03KJU_ww1L0JcPA=s120-c-rp-mo-br100","rating":5,"date":"2021-05-27","text":"Roger and Moe made my first time buying a car a great and easy experience! It was so easy, I highly recommend buying a car from them!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNxcE1TM3lRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICqpMS3yQE%7C%7C?hl=en","owner_reply":{"text":"Kelsey we appreciate you allowing us to be of service and for this great five star review!","date":"2021-05-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURLXy1lTjFnRRAB","author":"Julia N. Wek","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVdh8uQqynVUZPYreJHFKXngmQ_VQNk1wJ0ifxEP0l2DIEn-6RFqg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-05-22","text":"Really great experience with Tom Roush! Larry and Derek were a great balance of helpful and relaxed, and I genuinely had a fun experience. I love my car!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURLXy1lTjFnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDK_-eN1gE%7C%7C?hl=en","owner_reply":{"text":"Julia, thank you so much! We appreciate you and we are pleased you enjoyed your experience here!","date":"2021-06-08"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURLNTh1cHFnRRAB","author":"Lee Starr","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUCZCxrDuwft4nFTB-t2dNr0tCj-Sba3ibWtLDwwbUy_UY3SrI=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-05-19","text":"We’ve purchased two new cars here and love the customer service and smaller shopping experience.  Skylar Brewer is our favorite sales rep here!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURLNTh1cHFnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDK58upqgE%7C%7C?hl=en","owner_reply":{"text":"Lee thank you for taking the time to leave us this great Five Star Review! Tom Roush appreciate you being a customer here!","date":"2021-06-08"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURLNTdDaVV3EAE","author":"Christopher Kopf","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL1EcCVOZT7DJH4YRxEFO3meAVF5WAkpuzNoMC9vtCXwQWsPA=s120-c-rp-mo-br100","rating":5,"date":"2021-05-18","text":"My salesman was a young guy named JT and he was phenomenally friendly and helpful.  Answered all of my questions and helped get a few issues addressed on my new vehicle.  Buying a car can be quite stressful, but JT's approach made it quick and painless.  I will definitely recommend to friends and family.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURLNTdDaVV3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDK57CiUw%7C%7C?hl=en","owner_reply":{"text":"Christopher, we really appreciate your feedback about your recent buying experience here at Tom Roush Mazda! We will pass along your comments to JT and as well. Thanks again for allowing us to be of service to you!","date":"2021-06-08"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURLNWJMUnpnRRAB","author":"Alan James","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUXWnMP2LmMCclXfqzRffmTNHhoWSnaElkVANME5tUG0Uze3l4=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-05-14","text":"It was a very smooth process with Mr. Roger Pitcock leading the way with good information. I was in and out in a record short amount of time and my buying experience was excellent.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURLNWJMUnpnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDK5bLRzgE%7C%7C?hl=en","owner_reply":{"text":"Alan, thank you for this great review!","date":"2021-06-08"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURLNU9QaFZnEAE","author":"Carol Terzo","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLcsy6WVCItmZZlXEewixZOVM-osuC1gxw9sLqJcSEibHz2nQ=s120-c-rp-mo-br100","rating":5,"date":"2021-05-06","text":"Johnny Much was a great salesperson and went the extra mile, literally.....he drove to our house to jump the vehicle we were trading in! He really new the car and treated us like we were his family. It was a great experience and was what sold us on the Mazda car. Btw we LOVE our cx-5. So fun to drive!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURLNU9QaFZnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDK5OPhVg%7C%7C?hl=en","owner_reply":{"text":"Carol, thank you for taking the time to leave us this great five star review! I have forwarded your comments to Jonny and we really appreciate you allowing us to be of service to you. We look forward to seeing you for your first service appointment.","date":"2021-05-11"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURLNHF5M1hBEAE","author":"Lisa Coverdale","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL7jmy3v7gFe3Z0UBYwnvBKe_YQQLsLAJ1Hrs5Ct_AQ0NLf=s120-c-rp-mo-br100","rating":5,"date":"2021-05-05","text":"Quick and complete service. Friendly and professional staff. Great customer experience all around.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURLNHF5M1hBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDK4qy3XA%7C%7C?hl=en","owner_reply":{"text":"Lisa thank you for your kind words and fantastic five star review! We sincerely appreciate you!","date":"2021-05-11"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURLbExTOElnEAE","author":"123456whatthehellman","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKgztAFqM1Vmlqsg4COzI3gpOXddOmRX_-CWH1lqETx9S2dng=s120-c-rp-mo-br100","rating":1,"date":"2021-05-01","text":"Brutal experiences at this place.\n\n1.) My wife bought her car there and had all the oil changes done, until we got married. The oil plug was so stripped, it was round instead of hexagon. They destroyed it, but never replaced it. I'm not sure how they even changed the oil. I bought one and brought it to them to install. They told us they might break the oil pan getting the old one out. I told them they have been the only ones to work on the car, they caused the problem, and if they broke the oil pan, they'd fix it for free. THEN, they just put the new one on without a fuss.\n\n2.) They put on new tires at 70,000 miles, mostly because the front right tire was worn. After about 5,000 miles, she had a front right tire start making sounds. They rotated the tires, and then the next tire in the front right started making the same sound. Another rotation, another tire making noise. By 10,000 miles on new tires, her car was vibrating and making all sorts of rumbling.\n\n3.) They said she needed new brakes, but that didn't fix it. 20,000 miles later, her brake line failed, fortunately in Fazoli's parking lot and not on the highway. She took it to Tom Roush, and they said her tires needed replacing and her brakes pads were almost gone, too. They quoted $2,500 for repairs. We towed it directly south on 32 for a second opinion. The tires that had been on the front right since the new set were wearing unevenly, due to a bad tie rod. They said the pads weren't even half worn yet and didn't need replacing. The place on 32 charged $270 for the brake line repair.\n\n4.) What a crock, right? Don't bother with Tom Roush Mazda. They completely missed a faulty tie rod, which is bad enough, but stripped the oil plug to the point it risked breaking her oil pan to remove, and then tried to over charge for services she didn't need. We will never return.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURLbExTOElnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDKlLS8Ig%7C%7C?hl=en","owner_reply":{"text":"Thank you for your feedback and I am sorry you felt your experience here did not meet your expectations. Tom Roush has been serving our community for over 48 years and as Indiana oldest and largest Mazda dealer, we have an excellent sales and service customer satisfaction rating. We value everyone we serve and always work to provide quality work at a fair and honest price. I do not have anyway of helping you since you did not provide any contact information and I cannot look into your concerns to better understand what occurred here either without knowing who you are and the vehicle involved. We value every customer and appreciate hearing from everyone about their experiences but without contact information it limits our ability to work to rectify  your concerns. I would like to invite you to contact our service manager Matt Laberman at 317-896-5561 or email me directly at dvinci@tomroush.com so we can find out more information about what you have stated and work address your concerns.","date":"2021-05-01"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNpX09PRTlRRRAB","author":"Jim McGroarty","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKSknv444KbBGvMcO9J9J7UZ4IJU9EoQ8xinM4XmJpWWbyKxg=s120-c-rp-mo-br100","rating":5,"date":"2021-04-29","text":"I've been doing business with Tom Roush Lincoln and Mazda dealership for 15 years and highly recommend them!  Never had an issue on anything!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNpX09PRTlRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICi_OOE9QE%7C%7C?hl=en","owner_reply":{"text":"Jim, thank you for your five star review! We appreciate it.","date":"2020-10-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNLbjZfMHdBRRAB","author":"Michael Connolly","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLnfsjW5xBqq3-H7Eolty0A1_gFmUrsrN-IJ0rK6cba3buFCw=s120-c-rp-mo-br100","rating":5,"date":"2021-04-24","text":"I Recently purchased a vehicle at Tom Roush Mazda and the entire process was simple, smooth and easy thanks to Pete Reehling. Pete was well informed and took the time to make sure I was comfortable with every aspect & function associated with my new car. Best car buying experience in my 50 years of buying and leasing cars!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNLbjZfMHdBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICKn6_0wAE%7C%7C?hl=en","owner_reply":{"text":"Michael, thank you for allowing us to be of service to you. We sincerely appreciate you and look forward to seeing you for your first oil change!","date":"2021-05-01"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNLMS1XNzJnRRAB","author":"Jen Cooper","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLwGkGgYxXe5MhZGhO10uBdJZ4ly3j1tOeYkg97SAOW5lvwXQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-04-22","text":"This dealership made me a Mazda convert! JT was super friendly and helpful. I wanted to get out of a fairly recent car loan/purchase and he and his manager gave me a very fair trade-in value and made the buying/transfer process super easy.  He also had the perfect model for me (based on an online survey I had completed) ready for me to test-drive as soon as I arrived for my appointment. And I love my Mazda CX-5, it's so comfortable and fun to drive. I find myself volunteering for extra errands and other outings just so I can drive my car more.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNLMS1XNzJnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICK1-W72gE%7C%7C?hl=en","owner_reply":{"text":"Jen, We are very pleased to hear of your experience with JT and that you have chosen a new Mazda here at Tom Roush. We value you and appreciate you allowing us to service you. Thanks for the great five star review!","date":"2021-05-01"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNLMTkyckxREAE","author":"Kevin Rejko","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJHt3gmT2GxJcoetA_s_xqgTrvAc_tTu9-BOrlPdSbktUcRAg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-04-22","text":"They are great people.  Offer fair prices for trades and will make sure you are well taken care of. Make sure to stop by and allow them to earn your business","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNLMTkyckxREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICK192rLQ%7C%7C?hl=en","owner_reply":{"text":"Kevin, thank you for your business and taking time to leave us the great 5 star review. We appreciate it!","date":"2021-05-01"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNLaThtU2Z3EAE","author":"Tim Bodenreider","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKLeDbbbkXFxgr8oWTVCBARz2hsny0pF32JyywhOb6XK3XOsQ=s120-c-rp-mo-br100","rating":5,"date":"2021-04-18","text":"Brent has helped our family for years and we have always been very pleased with the service from him and the dealership. The most recent experience was no exception and I love my new CX-5.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNLaThtU2Z3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICKi8mSfw%7C%7C?hl=en","owner_reply":{"text":"Tim, thank you! We appreciate you and the great five star review!","date":"2021-04-19"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNLcXJIc1VBEAE","author":"Daniel Cortez","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLblhYEhBiJvLoLUFPdv9UGJhQlXjMwDOecRbWWJiBdDTJoag=s120-c-rp-mo-br100","rating":5,"date":"2021-04-01","text":"Fantastic Experience! Roger was great and funny!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNLcXJIc1VBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICKqrHsUA%7C%7C?hl=en","owner_reply":{"text":"Daniel, we really appreciate you and the great five star review! Roger is one of the best here at Tom Roush!","date":"2021-04-15"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNLakxTYlVnEAE","author":"AmyD","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJUPx5LZgfungrB1iJdgHsesCRaXcfyxVUgoTmggAClSyZ34A=s120-c-rp-mo-br100","rating":5,"date":"2021-03-29","text":"Larry was kind and thorough. Great car buying experience!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNLakxTYlVnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICKjLSbUg%7C%7C?hl=en","owner_reply":{"text":"Brad and Amy thank you for allowing us to help you with your vehicle purchase. We appreciate you and the five star review!","date":"2021-04-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUR5NzRUTWhBRRAB","author":"Marlon Minor","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ16ru8TlXrOH0YH0cexwmXI5oMI0B19Rh5R9rkbirHfLnUPw=s120-c-rp-mo-br100","rating":5,"date":"2021-03-22","text":"GREAT SERVICE FROM LEE AND THE ENTIRE STAFF,GOOD PRICE FOR THE 2020 MAZDA 6.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR5NzRUTWhBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDy74TMhAE%7C%7C?hl=en","owner_reply":{"text":"Marlon, thank you for the awesome five star review! We appreciate you taking the time to do this.","date":"2021-03-25"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUR5bGRPOVB3EAE","author":"Michael Austin","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUVftopLSSObFHzCJyPs1qrcvcKEmOH9pmZ-_N_V5MxLhXEvv4j=s120-c-rp-mo-br100","rating":4,"date":"2021-03-14","text":"Long time Mazda owner but first time customer with this dealer. The sales and finance team made the experience very easy.  Felt like I got a good deal without any sales pressure but a lot of customer service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR5bGRPOVB3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDyldO9Pw%7C%7C?hl=en","owner_reply":{"text":"Michael, thank you for the great review! We are pleased you enjoyed your purchase experience with us and appreciate you allowing us to be of service to you!","date":"2021-03-25"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUR5eFlDZXpRRRAB","author":"Daniel Center","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWLTUOUu6ksIt3RbuXCSf9Lg2gfu-OpPXTVnMDEZ-eIBGi0sgQ8=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-03-13","text":"Skylar was a pleasure to work with. Go in and ask for him. Selection of Mazda's, both new and pre-owned far better than skillman. Took this baby home.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR5eFlDZXpRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDyxYCezQE%7C%7C?hl=en","owner_reply":{"text":"Daniel, thank you for allowing us to be help you with a great vehicle and for leaving us the outstanding five star review. I will share this with Skylar!","date":"2021-03-25"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURzc2UyUlNREAE","author":"Jim Freudenberg","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocICgK5DCg2zmwNi34slgopsrPJ6dqLJB3R1hhwY4qbBjY44Qw=s120-c-rp-mo-br100","rating":5,"date":"2021-03-05","text":"Corey McDole was a great service advisor, kept me in the loop through the process and was very honest and fair with me. Will be going back next time.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURzc2UyUlNREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDsse2RSQ%7C%7C?hl=en","owner_reply":{"text":"Jim thanks for the great review we look forward to seeing you soon.","date":"2021-03-06"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNZMm9MMG1RRRAB","author":"Allen Hicks","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKZMbYztIaI6lHQe5ONPiAt-XtHAhfNCrkFLUilHJk2F2zkEg=s120-c-rp-mo-br100","rating":5,"date":"2021-03-05","text":"Outstanding experience.  Brent Cassidy is the best!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNZMm9MMG1RRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICY2oL0mQE%7C%7C?hl=en","owner_reply":{"text":"Allen  thank you for the great review we appreciate it!.","date":"2021-03-06"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUR5cFAzZ2JREAE","author":"Jacob Gebuhr","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUtliXu2x8nBR7v3kdH9QXajlzQD8CoRq6FxAmrYbBMEIGlibZ9=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-02-24","text":"We purchased a new vehicle today and had a wonderful experience working with Larry! He helped us continuously every step of the way, from start to finish, and we got an excellent SUV that we are very happy with. Financing, paperwork, vehicle delivery, and the overall experience were great!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR5cFAzZ2JREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDypP3gbQ%7C%7C?hl=en","owner_reply":{"text":"Jacob we appreciate your excellent review! The entire team here really enjoy receiving positive feedback. Thanks again for allowing us to be of service to you.","date":"2021-02-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN5LUxfU2tnRRAB","author":"Kenneth Sensenbrenner","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKI9TDBzsNWEYPX2a-sl1drph1eaGIPT43pkAdY8xScevCgp4w=s120-c-rp-mo-br100","rating":5,"date":"2021-01-19","text":"Everyone at Tom Roush Mazda was courteous and responsive.  A comfortable buying experience and they sell great cars.  Highly recommend.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN5LUxfU2tnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICy-L_SkgE%7C%7C?hl=en","owner_reply":{"text":"Kenneth thank you for taking time to leave us a great review we appreciate it.","date":"2021-02-18"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURTcjdPT2F3EAE","author":"Maiv Xia Xiong","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIDzWutmPCdtdPG8n5OLm0sC9cDed5ntSUU-nFbTdkABfDKsQ=s120-c-rp-mo-br100","rating":5,"date":"2021-01-13","text":"“It’s cold outside! Come on in!”\nFreddy! THANK YOU for hooking us up. You were amazing to work with. Glad to be apart of the Tom Roush family! I’ll be back for my SUV! See you soon!!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURTcjdPT2F3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDSr7OOaw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBbTRENFpREAE","author":"Sean_2.15.15 Henson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWS0LZIWvHrLBo412aDMJxeYXsRXaEAVlMdYEDrAY4yML5vBuhM=s120-c-rp-mo-br100","rating":5,"date":"2021-01-10","text":"I always have an excellent experience at Tom Roush.  It's an amazing and exciting place to have my vehicle serviced.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBbTRENFpREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAm4D4ZQ%7C%7C?hl=en","owner_reply":{"text":"Jace, thank you for your five star review! We truly appreciate you and look forward to seeing you here again for your next service.","date":"2021-01-12"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURTNDhPTVFREAE","author":"S R","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK6JJD3Ysy6QSoKSzEGDVwYbECYCPzeCYZ0992OpbZa3EnHpR0=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-01-07","text":"Always great personal attention to customers and the cars.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURTNDhPTVFREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDS48OMQQ%7C%7C?hl=en","owner_reply":{"text":"Sugar, thank you for the great 5 star review!","date":"2021-01-09"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURTdzlyR0ZREAE","author":"Lillian Gibson","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ-wvCzIJlsDjC8Inmxx-3oNciYcpBClA-TEIIvtVSSYFj7pQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-01-06","text":"It was a very nice place. People there are very nice. Will tell others to go there for anything to do with car buying.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURTdzlyR0ZREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDSw9rGFQ%7C%7C?hl=en","owner_reply":{"text":"Lillian, we thank you for the 5 star review and appreciate you passing along your experience to others!","date":"2021-01-09"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURTdGI2V3h3RRAB","author":"Jon Hall","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWHd16rhgBB3E3mmDFRuIY-EM7QGMGJXZKXqRncd8PAmV_TO8o=s120-c-rp-mo-br100","rating":5,"date":"2021-01-04","text":"We had a great experience purchasing our new Mazda CX-5! Everyone we worked with was fantastic!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURTdGI2V3h3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDStb6WxwE%7C%7C?hl=en","owner_reply":{"text":"Jon we thank you for the taking the time to review us and for giving us 5 stars!","date":"2021-01-09"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURTMWJMMUJREAE","author":"Debra Kinder","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIQOjpWz896a9XgJGUPhxQJr5N0kl-CwSqTLW4Fz9IVM07YDg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2021-01-03","text":"Tom Roush Auto Group in Westfield is awesome! Just bought a new Eclipse Cross from Brad William's and did my financing with Moe Rasim. They we both awesome to work with and got me in and out of there quicker than any other time I have bought  a car! They are great! I highly recommend them to anyone looking for a new car!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURTMWJMMUJREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDS1bL1BQ%7C%7C?hl=en","owner_reply":{"text":"Debra, We appreciate your 5 star review and are pleased you enjoyed your experience with Brad and Moe. Thanks again!","date":"2021-01-09"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURTMGNmYi1BRRAB","author":"Dan Morrison","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUfgsPAQbtOt4b_2-_LOQ8YZYLKMBqE9P8J9PkH7HKwO6Gx3N4tiA=s120-c-rp-mo-ba12-br100","rating":4,"date":"2020-12-29","text":"Good dealership.  Friendly and knowledgeable staff.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURTMGNmYi1BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDS0cfb-AE%7C%7C?hl=en","owner_reply":{"text":"Thank you Daniel for leaving us a great review we appreciate it and you!","date":"2021-01-09"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURTcHJLUXJ3RRAB","author":"Ronda McClurg","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIYeGEHxbRkhB2_3Y4WJInxkN7LuA6mJ7JqbVCpxOcovW_oZw=s120-c-rp-mo-br100","rating":5,"date":"2020-12-23","text":"Service is always awesome and with a smile. Love this place!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURTcHJLUXJ3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDSprKQrwE%7C%7C?hl=en","owner_reply":{"text":"Ronda, thank you for your great review and we appreciate you allowing us to be of service to you!","date":"2021-01-09"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURTbW9YTXNRRRAB","author":"B M","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVEVz7XB3hoXOFJBTiJCcRbXWJifGIDBXIUk3RCnVoCKFlUrOY0-w=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-12-22","text":"I have one name for you: Johnny Much!!! Make sure you ask for him in sales. Knowledgable, patient, informative, thorough, not pushy and easy to work. Had a great experience with him which ultimately led to my decision to buy. Highly recommend working with him if you're ever in the market for a vehicle.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURTbW9YTXNRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDSmoXMsQE%7C%7C?hl=en","owner_reply":{"text":"B M thank you for this outstanding 5 star review! We appreciate you and are pleased you enjoyed your experience here!","date":"2021-01-09"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNTb3QtUXlnRRAB","author":"Marie Davis","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJZEhnWTsIMTwMlH0OPSj8t3aAPvd-soiO0ZYVCMzBJCRId_-8=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-12-15","text":"The nicest people. Great waiting area. Love the big screen that shows the progress of my car service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNTb3QtUXlnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICSot-QygE%7C%7C?hl=en","owner_reply":{"text":"Marie, thank you for your excellent 5 star review we really appreciate it and you!","date":"2021-01-09"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNRaklMcll3EAE","author":"Rich Bergstrom","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKvMQ7DTpM3OCSiObsbwpO5AS8I57sUrpUlO9XW_tNImNaUEQ=s120-c-rp-mo-br100","rating":5,"date":"2020-12-10","text":"Tom Roush service department is always a great experience.  They are efficient and listen to their customers needs.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRaklMcll3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQjILrYw%7C%7C?hl=en","owner_reply":{"text":"Rich we really appreciate your 5 star review and thank you for allowing us to service your vehicle here at Tom Roush!","date":"2021-01-09"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNRcXFlWFB3EAE","author":"Lynda Ziegler","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJta0XlhS_sCjC0nvudMl0fpbS_5izmmPxj2DYKZfmQo9CI3Q=s120-c-rp-mo-br100","rating":5,"date":"2020-12-07","text":"I never thought I would say spending time at a dealership could be enjoyable !!! Clean, comfortable and the safety measures employed during this pandemic are top notch! The employees, and owners, at Tom Roush continue to impress me with their level of service, their transparency on pricing, and the welcome I know I will always receive from them.  I know I can trust them to do just what I need! Tom Roush never disappoints, and I highly recommend them.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRcXFlWFB3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQqqeXPw%7C%7C?hl=en","owner_reply":{"text":"Lynda, thank you for the excellent review and your kind words. We appreciate you allowing us to be of service to you!","date":"2021-01-09"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURpdXBleTlBRRAB","author":"Melanie Roberts","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKXwPgxqGH8UTQAvNov1YFNgZGvfUMHSU1EVhdluPPtfmBrgM8=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-12-02","text":"I just bought a 2020 Mazda CX-5 from Roush.  Roger P. was my salesperson and he was absolutely fantastic-he went through and showed me every feature inside the car (which was loaded with TONS of stuff compared to my older vehicle!).  I really appreciate the time he spent, because I don't think all salesmen show that effort. This is the second Mazda we have bought from Roush, and we are thrilled.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURpdXBleTlBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDiupey9AE%7C%7C?hl=en","owner_reply":{"text":"Melanie, thank you for your 5 Star Review! We appreciate it!","date":"2021-01-09"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURrai1PZExBEAE","author":"Martie Hensley","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJCuxYC60YVS31Lsd4q-0APhZjr5qpUhp5kXGU1kl-NgLsVmQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-12-02","text":"Professional, thorough, great communication, timely and waiting area is very comfortable. Only place I’ll go!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURrai1PZExBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDkj-OdLA%7C%7C?hl=en","owner_reply":{"text":"Martie, thank you for your Five Star review we appreciate it!","date":"2021-01-09"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURpbFBxU3JnRRAB","author":"Stephen Konieczny","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjX-oT3cJsw69Y--M0Xfy-JMtem4xD2iuMMGILJIMFZdDk0KF1PUbw=s120-c-rp-mo-br100","rating":5,"date":"2020-11-25","text":"We had a wonderful experience working with Larry at Tom Roush Mazda in purchasing a new CX-5.  Very professional and helpful in every way.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURpbFBxU3JnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDilPqSrgE%7C%7C?hl=en","owner_reply":{"text":"Stephen thank you for the 5 Star review! We appreciate you!","date":"2021-01-09"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURpNUtIbkZ3EAE","author":"Sherry Wakcher","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIXfZ2tcvX6wTW_7VFsPsWIQsD_wGGNMfvh2L5RAHiW4yDApw=s120-c-rp-mo-br100","rating":5,"date":"2020-11-25","text":"I was happy with customer service and Larry Graves took care of me and expedited both my transactions","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURpNUtIbkZ3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDi5KHnFw%7C%7C?hl=en","owner_reply":{"text":"Sherry Thank you for the great review and for allowing us to be of service to you!","date":"2021-01-09"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUM4bmVyS3JnRRAB","author":"Russ Johnson","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLeoRtKpNJLGRcXXNRCoClKguNiLunw0WgJrjO_7grXuQj4BQ=s120-c-rp-mo-br100","rating":5,"date":"2020-11-23","text":"Corey did an excellent job taking care of us for an android carplay install.   Everything works great!  Even offered to run the car through the car wash!  Thanks!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4bmVyS3JnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC8nerKrgE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURpc0xxX1NREAE","author":"Karen Johnson","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL4HUp4z0hhOvMUKp1LH5B0TQCgH5Gw3cjhzMIPP3-5HRPX4Q=s120-c-rp-mo-ba12-br100","rating":4,"date":"2020-11-22","text":"Worked in a timely manner.  Helpful with my questions.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURpc0xxX1NREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDisLq_SQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNpaTZySFl3EAE","author":"Mike Pepples","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWvJMQa3Tt5sdPqYXF_Bi-apqA9zs9aoE5PGtWhQi1u-siCqZFD7w=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-11-15","text":"Very good experience - CX5 had some nuisance issues with tire pressure and HVAC buttons.  Service team called within 45 min of receiving car that both issues were minor and charged 1 hr service fee.  No issues and reliability of CX5 has been very good after 110K miles.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNpaTZySFl3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICii6rHYw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNpNGJiZjdnRRAB","author":"Amanda Schapker","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLPsYQOu41XM79XXZzYkwShE54xwmMJqJkbLOKHL-sLimA0=s120-c-rp-mo-br100","rating":5,"date":"2020-11-05","text":"When I came 45 miles out of my way to test drive a car that had literally just been sold, I was bummed...especially because that had happened to me just two days prior!  <cue the harp music>  Enter Becky. She was just the sales consultant I needed, and she was able to look outside the box, crunch some numbers, and I ended up with a more fully loaded, newer vehicle than I was going there to buy in the first place!\n\nThen, finance king Moe helped me understand a lot more about the financing process, and he ended up saving me thousands of dollars over the course of a shady loan that was offered to me by my bank (very low APR but had tons of hidden fees that would have made my payment more expensive than his loan with the slightly higher interest rate).  His office was also very well sanitized—different baskets for used and unused pens, cleaning supplies readily available—which in these COVID times, is important.\n\nThey both were most happy to stay with me way past closing to finish the deal, and when I noticed something a couple days later, all it took was a text message to Becky to rectify it immediately.\n\nOh, and they gave me a great deal on my trade!\n\nTwo thumbs WAY up to Tom Roush staff!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNpNGJiZjdnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICi4bbf7gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNpdHRHUFpREAE","author":"Victor Reid","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIz2jkT1NzpTS7-wDAIuFZdzcqvGRrEEtl5vXSq2KTTxUlD0w=s120-c-rp-mo-br100","rating":5,"date":"2020-11-01","text":"My wife and I had a very good experience with Skylar, our sales person. He was very knowledgeable about the CX-5, and made every effort to ensure that we were pleased with the vehicle.  We will definitely recommend anyone that interested in a Mazda product to Skylar.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNpdHRHUFpREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICittGPZQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNpbXJQSVdnEAE","author":"pigpen","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUE1hOfw89Seh07kQSNhTOZEXvjZzdk4zZiwFRKWBVlrwFuf0Tb=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-10-29","text":"overall great experience, everyone friendly and helpful. Freddy was great, will come back when its time...","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNpbXJQSVdnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICimrPIWg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNpak9MRlBnEAE","author":"Kulbir Toora","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWINV6rimTdF-dGmROpp8dPeaklzuX8-aXLjlR43OtGv4Y4tKv2=s120-c-rp-mo-br100","rating":1,"date":"2020-10-27","text":"Very bad experience so far. Sold me a vehicle with mechanical issues. I have to spent more money to fix than I paid for it that Is Within 3 weeks.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNpak9MRlBnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICijOLFPg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNpekwzQXNRRRAB","author":"Jose96David","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVlHW3rQ690qgBrN3-XrDO_lQqK6zMxiizWl6RQ4i93oYUx4pyALQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-10-24","text":"Very pleased with their service, friendly, very helpful staff.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNpekwzQXNRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICizL3AsQE%7C%7C?hl=en","owner_reply":{"text":"Thank you for taking time to leave us a great review! We appreciate you being a customer here!","date":"2020-10-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNjdV9qN0N3EAE","author":"David Gayes","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUKumqJGK5zW9husneFs4C0aLHARVcSgVB6BimSh7W8yOTKt9Mo=s120-c-rp-mo-br100","rating":5,"date":"2020-10-15","text":"This was my second purchase at Tom Roush in 6 months. They are a great dealership to work. Ask for Skylar! He's a great salesman who will work with you to find a car that  fits your needs - with no pressure.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNjdV9qN0N3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICcu_j7Cw%7C%7C?hl=en","owner_reply":{"text":"David thank you for taking time to give us the great review and 5 stars! We appreciate you!","date":"2020-10-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURDOTV2elJBEAE","author":"Audrey Burgess","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIkQ7vpytAjzxyCKQgJlo5NGAktuY8oYAt_UaOcAhH_gnKVTg=s120-c-rp-mo-br100","rating":1,"date":"2020-10-15","text":"Not happy with tire balance and rotate that was done that I did not schedule. Scheduled online for oil change only says nothing about tires balance and rotate. Not to mention once I left my wheel shook like crazy had to go back and they said one of my tires was off balance? Hello shouldn't you have seen that the first time not have me drive it and have to come back. No refund offered just put tires back how they was so therefore no balance and rotated really done! A time before this they didn't put antifreeze in during an oil chnage, Causing me to buy some because my car was overheating on 31! Not pleased.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDOTV2elJBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDC95vzRA%7C%7C?hl=en","owner_reply":{"text":"Audrey, please feel free to reach out to our service manager here at Tom Roush Mazda. We appreciate your feedback.","date":"2020-10-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURDajRpR0lREAE","author":"Roger Ries","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJVGVAEAfaE8x9XX-_nGIhCnCZQAoQJRlA4YdISRtsAVGnxDQ=s120-c-rp-mo-br100","rating":5,"date":"2020-10-15","text":"Wow great group, Freddy was very professional and worked extra hard to get us the best deal. From start to finish all worked very smooth no issues what so ever very glad we took the extra time to deal here.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDajRpR0lREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDCj4iGIQ%7C%7C?hl=en","owner_reply":{"text":"Roger, thank you! We appreciate you and your great review!","date":"2020-10-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNDdWZiM3lBRRAB","author":"donna shotton","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLlLsx0FWkDoDlhd3lgsRNv9f_NNBBzmnpKbkFkL1OQ6bg9Pw=s120-c-rp-mo-br100","rating":5,"date":"2020-10-15","text":"A great experience as always! Scott always treats me well as do all of the staff","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNDdWZiM3lBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICCufb3yAE%7C%7C?hl=en","owner_reply":{"text":"Donna, I want to thank you for taking the time to give us this outstanding review. We appreciate you and your business!","date":"2020-09-17"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURDN2Z1UVp3EAE","author":"Christie Thaxton","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWoXe6YG6p5GJ3wtFhBsB8iea5BLx5xgL2YfKBKzuIwsex99HAFDg=s120-c-rp-mo-br100","rating":5,"date":"2020-10-07","text":"I highly recommend working with Bob and Joe at Tom Rousch Budget Center. They were friendly and honest. They listened to what I was looking for in a vehicle and a payment and helped me achieve those goals. The guys were also very patient with me and didn't push for a quick decision.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDN2Z1UVp3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDC7fuQZw%7C%7C?hl=en","owner_reply":{"text":"Christie thank you for your business and this great review we appreciate it!","date":"2020-10-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURRd3VQeUJnEAE","author":"Lisa Brewer","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUCI1aONIoC4IvHpjLtHRUypGGC1o8Kc63u4a85ghYjGI6AYrw=s120-c-rp-mo-br100","rating":5,"date":"2020-10-07","text":"Mo was Great to work with!  Skylar was also a Big help!  Both had great communication skills!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRd3VQeUJnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQwuPyBg%7C%7C?hl=en","owner_reply":{"text":"Thanks, Lisa! Glad your experience was great! Let us know how we may help you out anytime!","date":"2018-09-10"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURDamFfZjlnRRAB","author":"Mike Jaensson","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ6yIrNOoA7UAQPibIA1JEUhOvaobKuge25FKnMPqVa4-1koA=s120-c-rp-mo-br100","rating":5,"date":"2020-10-06","text":"Scott B had bad news for me but did everything he could to mitigate a much larger problem.  Worked with me on needed repairs and was very knowledgeable.  Very good experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDamFfZjlnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDCja_f9gE%7C%7C?hl=en","owner_reply":{"text":"Mike thanks for the great review we appreciate you and the five stars!","date":"2020-10-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURDdGRqaWRREAE","author":"W H P","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIi_VeFXfAWe7_LiM_H1oL1xtALZEK-NtxHwOMP0tYPrda0HA=s120-c-rp-mo-br100","rating":5,"date":"2020-10-05","text":"They went above and beyond, excellent service advisor and department","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDdGRqaWRREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDCtdjidQ%7C%7C?hl=en","owner_reply":{"text":"Thank you for the the great review we appreciate it and your business.","date":"2020-10-27"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURDaWJIWHRnRRAB","author":"Alicia Elam","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLtxXhce7GJ1Sp5OAC3c6PCW1wXII8ig-6eKZxoI6DwAfOClg=s120-c-rp-mo-br100","rating":5,"date":"2020-10-01","text":"The rear view wiper blade broke off at the carwash and my husband made appointment next day and got it fixed at tom roush mazda. Great service and was shocked it got fixed same day as well. This happens a lot at the car wash and when I went I did not request a protective plastic bag to be put on it, next time I will do that.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDaWJIWHRnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDCibHXtgE%7C%7C?hl=en","owner_reply":{"text":"Alicia, thank you for the great review we appreciate you and your business.","date":"2020-10-27"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURDMXVXcFFnEAE","author":"christian ravo","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocICeMThy70JQ5LmRWI2CKTnOZFvjbU_OLhCVV5Kxv5D8CJwfg=s120-c-rp-mo-br100","rating":5,"date":"2020-09-26","text":"Jonny was awesome and took great care me. Great service and great experience","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDMXVXcFFnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDC1uWpQg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURDLW9MYW9BRRAB","author":"Jami Sessions","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIRJg08iwlzSA_4BfE6mjBBv28Qpsj-CCIe4tALi6c6xSMqqA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-09-24","text":"My Mazda 6 needed a battery replaced like yesterday and you can only get this battery through the dealership. The service and part center were so wonderful in helping me out while the dealership I bought my car from was not! I will defiantly be coming to Tom Roush when purchasing my next vehicle.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDLW9MYW9BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDC-oLaoAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURDa3VPTU9REAE","author":"lora Davis","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIiLnoSPQ0mJlxuiold1UOVHPMqrhS3OsbN7Ut0iO9A07VmRw=s120-c-rp-mo-br100","rating":5,"date":"2020-09-20","text":"Great low-pressure sale experience. Becky took great care of me, answered my questions and walked me through all the new gee-whiz features of my car. The car itself is amazing.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDa3VPTU9REAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDCkuOMOQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURDd3JxM1NnEAE","author":"Teresa Hensley","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKzpqeOt6zWbG9XBbUUSjocF9SRFSgdrIYarE-j8BBwBPk2Xg=s120-c-rp-mo-br100","rating":5,"date":"2020-09-19","text":"Lee Wildermuth assisted me with finding the perfect Mazda for my grandson.  Lee is professional, courteous, and very personable.  I recommend  using him as a liaison  for your car purchasing needs.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDd3JxM1NnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDCwrq3Sg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRemVPMC1nRRAB","author":"Tami Hale","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJrl7YFxXOScYxRLcZzlOk-fuYaHvyvX5IkaZLi9ruixOQUlw=s120-c-rp-mo-br100","rating":5,"date":"2020-09-11","text":"I have bought 4 Mazda's here. Always great customer service, EVERYONE is friendly! A special Thank You to Roger Pitcock for helping me with my new CX9!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRemVPMC1nRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQzeO0-gE%7C%7C?hl=en","owner_reply":{"text":"Thank you, Tami. I will tell Roger about your kind words. The friendliness comes from our heart and the Tom Roush Culture. Keep in touch!","date":"2018-07-30"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURDd05MSUlREAE","author":"T Bailey","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKLdhNIk85OTp-C9rWeoQNWHCaUDVUiAMSS0u0ADvsNVb5xMQ=s120-c-rp-mo-br100","rating":4,"date":"2020-09-10","text":"Great service experience. I would not go elsewhere in Indy.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDd05MSUlREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDCwNLIIQ%7C%7C?hl=en","owner_reply":{"text":"Thank you for your review, we appreciate it and you continued business here at Tom Roush.","date":"2020-09-17"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNDeThiYUNnEAE","author":"Kyle Williams","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUc9n0VRq2hdRYR0yjA6V5PGNXyvY4G6O-7wE2ExW-aXXkH7b2_=s120-c-rp-mo-br100","rating":5,"date":"2020-09-03","text":"We had another great experience at Tom Roush Mazda. Pete Reehling helped my wife and me buy our first car as a married couple and it was great. He was very patient and helpful and made sure we got the right car. I would highly recommend Tom Roush Mazda to anyone looking for a car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNDeThiYUNnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICCy8baCg%7C%7C?hl=en","owner_reply":{"text":"Mr and Mrs Williams,  we appreciate your loyal business here at Tom Roush. We are pleased you enjoyed working with Pete and congratulations on your marriage! We look forward to serving you both again in the future. Thanks for the outstanding 5 star review!","date":"2020-09-17"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNDazdyaUZREAE","author":"Steven Click","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLu7PZOZ6UrIqIPoqTmEyP4lmkO3PY_CefvdS10mLqamgpczQ=s120-c-rp-mo-br100","rating":1,"date":"2020-09-02","text":"I called in at noon to get an oil change, multi-point inspection and diagnosis on an already known issue. I said upfront I was from out of town and needed to pick up the car by the end of the day, they assured me this wasnt an issue. I was clear that I only wanted an oil change and inspection performed, and didnt want any other issues the car had fixed.\n\nAfter arriving I entered the service department and spoke with a gentleman about my phone conversation. They were familiar and began helping me, then told me my car wouldn't be done until Wednesday. I reiterated that I needed the car back today regardless if they were able to get everything done. Around 2 hours after I left the dealership I call to get an update on my car and they told me it wouldn't be done today. I responded that I definitely needed the car back as I had already mentioned and he said that they would do the oil change and that was all they would be able to get done today. Alright a little disappointing but I can live with it. I arrive around 5:40 to pick up my car from the oil change they said I would be getting. After waiting 10 minutes for the employee to help me, I tell him my name and he then isn't able to find my ticket. After scrambling around for a few minutes they are able to find it. He then tells me that they weren't able to perform the oil change and that the car was still in the service department due to the fact that they didnt know I was picking my car up today. They told me to wait outside the service bay and they would get my car right out.\n\nI then watched my car teeter on the lift and then the service employees point at a specific part on my car for around 20 minutes. The service employee I had been speaking with came out and asked if they got my car. I informed him no, I believe they were having trouble with the lift. He went over and then told me they had a issue. The issue they had was the mechanic locked my key in his tool box. That was an obvious lie as they had been struggling with the lift and we heard creaking as I watched my car rock on the lift. After they finally got it on the ground they had been checking out a specific area on my passenger side. Finally they got my car off the lift and I was able to leave. In short, I dropped my car off for an oil change and inspection and got nothing but a horrible experience!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNDazdyaUZREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICCk7riFQ%7C%7C?hl=en","owner_reply":{"text":"Steven, we appreciate you taking the time to write a review of your recent service visit here at Tom Roush. I am sorry your experience was not what you expected. We strive to provide all of our customers top notch service and it appears we did not meet your expectations.  Please give our service Manager a call here at the store at 896-5511. We appreciate your time in bring your experience to our attention.","date":"2020-09-17"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNDMGR2blFREAE","author":"Matt Truska","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU10UJSd2rqIM4vlnGaw5m4fE3sppbNrpm6JQ6e43RliIc9wQ9d=s120-c-rp-mo-br100","rating":5,"date":"2020-08-26","text":"Fast and detailed work. They call you with updates and they make sure you understand what is going on before they do the work on your car. Super helpful staff!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNDMGR2blFREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICC0dvnQQ%7C%7C?hl=en","owner_reply":{"text":"Matt, thank you for your business! We really appreciate your review of your recent visit with us for service of your vehicle! Thank YOU!","date":"2020-09-17"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNDMnFUS2VnEAE","author":"Noah Hankinson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjX1wZviIOp50x0Z0ZkuQ57U9VdP3aZeIUzgEwFphrLZRR6Qyzuk=s120-c-rp-mo-br100","rating":5,"date":"2020-08-20","text":"Phenomenal staff and service. Bob and Joe are incredible people. Would highly recommend to anyone.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNDMnFUS2VnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICC2qTKeg%7C%7C?hl=en","owner_reply":{"text":"Noah, thank you for taking the time for give us this great review we appreciate it!","date":"2020-09-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNDM0wzTTlBRRAB","author":"Moonpie Sunbeam","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJJATw0tZFLrbkiTM8olTSNJpHcr99PJSoYHgacvwOcT1zFBQ=s120-c-rp-mo-br100","rating":5,"date":"2020-08-15","text":"Amazing experience! Tom Roush Mazda has a fantastic sales staff. Becky, Pete,  and Tareck treated me with kindness and respect. They did not try to pressure or up sell me. This is my second time purchasing a vehicle here, and this time was even better than the first, which was also great! 12/10 Would HIGHLY recommend!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNDM0wzTTlBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICC3L3M9AE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURVdmVmVFFBEAE","author":"tomswan66","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjX1kNSMJ0FSvHrWz0EdTgaxs02FbpLPLAgxg3raOFYzkaKByrDX=s120-c-rp-mo-br100","rating":5,"date":"2020-08-14","text":"Great service at Tom Roush Mazda! Being able to schedule online is so convenient...waiting area is comfortable...and the wait wasn't very long! Good, quick service!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURVdmVmVFFBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDUvefTQA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUM4bUxlZTF3RRAB","author":"Brian C","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVxhej-L1qZ1-PUgDXTvQFi1RI6avTss-WgFZcA8dC-PLbHAGml=s120-c-rp-mo-ba12-br100","rating":1,"date":"2020-08-10","text":"My wife and I bought a Certified Pre-Owned 2017 Mazda CX-9 from them. We spent most of the time going over paperwork (showing that it was like new) with Brad our salesman and not enough time going over the car. Upon getting home we found that the car had a broken headlight assembly, cracked bumper that wouldn't stay in and front right fender bent in slightly. After many trips back and forth they ran the headlight through Mazda warranty claiming moisture build up in the lens (there was none). Finally after a couple of more visits and complaining to Mazda Customer Experience online the bumper was replaced. Since they refused to do anything about the fender being bent in the new bumper continued to pop out. More complaints to Tom Roush and Mazda Customer Experience we took the vehicle back down and they replaced the bumper clips. Tom Roush test drove it and the bumper popped back out. At this point Tom Roush Mazda or whoever they were subbing the work out to run a self-tapping sheet metal screw through the inner fender and into the bumper to hold it in place. The bumper is sucked in, you can see the silver screw between the fender and bumper. The car at this point can no longer be Certified Pre-Owned. They actually approved a fix that lowered our cars value. I spoke with Matt and Scott from service and they agreed it was a screw so they directed me to speak with Jim Lanie the used car manager. Jim said we wanted it fixed and they fixed it but he did not believe that it was a screw. This went on for 20 to 30 minutes, us showing Jim the screw and Jim saying no I don't believe that is a screw. We then stated we didn't want this car and his only options to us was to step down in model or buy a brand new vehicle. Had we wanted a lower model or brand new car that is what we would have bought. So when buying a certified pre-owned car and they want to go over the paperwork at their desk, do it at the car. Raise the hood and have them point out the items on the 160 point inspection that was supposedly done. Had we done this we would have walked away from the car and none of this nightmare would have even happened.\nThat being said we honestly feel that Matt and Scott from service would have had the car fixed correctly if allowed. It is our opinion that the dealership decided that they were done and Jim Lanie was the guy picked to get that point across, unless anyone honestly believes that he couldn't tell if it was a screw or not. Take your car to Tom Roush for service Buy your car somewhere else.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4bUxlZTF3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC8mLee1wE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNDaU9PTzh3RRAB","author":"Jared Collins","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKccfOoeSRxqbK2Z9lMIuSaqjnx7sVqMAMTzdsMgSXj5YNv0A=s120-c-rp-mo-br100","rating":5,"date":"2020-08-09","text":"Very friendly staff and did a great job with service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNDaU9PTzh3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICCiOOO8wE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURZbTl6dlVnEAE","author":"Jeffrey Muench","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJe-5D5TPg-kHZs8J0DNTGNKhVXmZnx2vQpgXMLeGwdO-rSfg=s120-c-rp-mo-br100","rating":5,"date":"2020-07-31","text":"Great service, courteous staff, pleasant surroundings, what more can you ask for?  For me, the answer is nothing.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURZbTl6dlVnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDYm9zvUg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUQ4NjZqYlRBEAE","author":"Rick Miles","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWK1vFfk0nvBosnjHuKf-IjoeSFu_mxDbK9m04-JeJiEZzEROf1qA=s120-c-rp-mo-br100","rating":5,"date":"2020-07-30","text":"Excellent service, as usual. Great prices. Quick turnaround on my oil change. I've never had a sub par experience here. Tammy is a pro.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ4NjZqYlRBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID866jbTA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNNeGZ6dXFRRRAB","author":"Ricky Johnson","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocICxFL_4wP7LNtfe7QeDSdx1zj7NY7qkmLtx-asvx3PqNJOYw=s120-c-rp-mo-br100","rating":5,"date":"2020-07-30","text":"I’ve been coming to Roush Mazda for the last 6 years.\nIt’s a great comfortable place to wait on your service.\nBig screen TVs and doughnuts are always there for the morning customers.  Custom coffee machine as well","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNNeGZ6dXFRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICMxfzuqQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUM4NjRuY1lBEAE","author":"Grant Kimsey","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVsUIMdyKlwxzYNxXery5rxtr3FrI2718hCaDws22ICtK3sXB4g=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-07-15","text":"I've had an excellent service experience so far at Tom Roush. I've had a couple warranty claims that were taken care of promptly and with perfect attention to detail by technician Tre and service advisor Scott. Looking forward to using them for all my service needs!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM4NjRuY1lBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC864ncYA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUM4dmY3ZjN3RRAB","author":"Megan Tandarich","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXwWndi0FexgsaBeu9sbSbkzaEWHkCVEdrx9bdPbiUeAtkMrq78=s120-c-rp-mo-br100","rating":5,"date":"2020-07-12","text":"I cannot say enough good things about my experience with Jonny Much!! This was my first car purchase and from the moment we arrived at the dealership Jonny made the entire process not only easy but enjoyable. He was able to walk us through all of the vehicle options and ultimately find the one that fit both my budget and lifestyle. During the test drive, he was able to point out features that previous dealers had not and took the time to get to know my family and I on a more personal level. Jonny is not here to just pressure and sell you a car, he truly wants you to find a perfect fit.  If you are ever in the market for a new car and visiting Tom Roush, set up an appointment with Jonny Much and you will not be disappointed. Thank you to everyone at the dealership and Jonny for making this such a positive car buying experience. We will be back and visiting Jonny for our future car searches! (We purchased a CX-30 but Jonny is also a Miata expert!)","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4dmY3ZjN3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC8vf7f3wE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUM4eHN5SVVBEAE","author":"Michele Noel","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIfTrI_BrjT4ZbSmUBGX4tTtmh0-d1GQF4JHK4vcTmkjIP6iw=s120-c-rp-mo-br100","rating":5,"date":"2020-07-04","text":"Over and above service, as usual. Thorough, reliable and prompt. Kept me informed throughout service. Why they have kept my business for over 20 years!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM4eHN5SVVBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC8xsyIUA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUM4aHRIR19nRRAB","author":"Kris Abdnour","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU88YfFzvwl_yBHCceJddZV9-DRpE6bmTDz-RLPI7zrgeY7ApA-=s120-c-rp-mo-br100","rating":4,"date":"2020-07-04","text":"So far so good. Our salesman Larry was friendly, patience, and thorough.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4aHRIR19nRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC8htHG_gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUM4NHN6aGpRRRAB","author":"John Mason","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWA4knPnGJwZwrtgREDTwusREOduE5n5HqlO1A_VMq0bVt0gG7q=s120-c-rp-mo-br100","rating":5,"date":"2020-06-29","text":"Brought my Mazda MX5 down to fix a poorly done brake job that was done here locally in Lafayette.  They documented exactly what the Lafayette dealer had done wrong.  I had been to the local dealer 5 times to fix the loud brake squealing.  Tom Roush Mazda staff fixed my brakes perfectly.  No squealing!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4NHN6aGpRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC84szhjQE%7C%7C?hl=en","owner_reply":{"text":"John thank you for allowing us to be of service to you here and we appreciate your 5 star review!","date":"2020-09-17"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUM4NHFER0tnEAE","author":"Audrey England","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXxcvDTL0DzvPGkmYnctmETPmjsT7Zl6JFDo4k9FfKj6v7n144=s120-c-rp-mo-br100","rating":5,"date":"2020-06-29","text":"Extremely accommodating! I love my CX-30. Ask for Jonny Much!!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM4NHFER0tnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC84qDGKg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUM4blB2bVV3EAE","author":"STEPHEN BROWN","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLBn_z3XMFOfTmN8h4rFB5QCAPdpKI823knepuNzPawdrfaMf4=s120-c-rp-mo-ba12-br100","rating":4,"date":"2020-06-26","text":"I surprised myself by going back to Tom Roush as I had a bad experience with a used car purchase a few years ago (they claimed \"full service\" had been done on the used car but it turned out not to be the case).   The new car sales experience was very good - the sales person was very friendly, helpful and genuine.   The car purchase was my daughter's first car and Larry was very patient & knowledgeable as he explained the car's many features.    I'm giving 4 stars instead of 5 because of how long it took to get me out of the dealership after agreeing to the purchase.  I realize there's a fair amount of paperwork involved but we waited over an hour before I was able to sit with the business manager.   Even though I had specifically requested to not sit through the extended maintenance presentation, they presented it anyway - thus wasting both my time and theirs.   The business manager said they must present the extended warranty in order to follow state law.   That's unfortunate.\n\nFYI - This dealership also claims to apply a wax treatment to its cars and tacks on an add'l $299 to the MSRP for it.  It reminds me of the \"TruCoat\" charge from the movie Fargo.\n\nOverall though, I'd buy consider buying from them again.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM4blB2bVV3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC8nPvmUw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURrNTczcllBEAE","author":"Kathleen Williams","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVMspogpN5J7mdHkFiAZeYRVdALs-RWNrClWcg0axVMv3KsQGg=s120-c-rp-mo-br100","rating":5,"date":"2020-06-26","text":"Best service department! I'll buy my next car here because of the wonderful  service I receive for my CX-5, even though I bought it in Florida.\n\nI just bought a CX-9 from this dealer. Best place for service and sales","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURrNTczcllBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDk573rYA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURjOGVlM1FREAE","author":"Lisa Weaver","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJGT9gQfxP4xSlC4AxOSGXrA8RKY9SWXv6YNRtiwG_rNhjjhg=s120-c-rp-mo-br100","rating":5,"date":"2020-06-15","text":"I had the best experience with this dealer.  Not only is Jonny Much a great guy and top quality salesman, i will only by from him in the future. I'm also an ex-sales rep and felt zero pressure.  Aaron (business manager) was also top notch and knows what he is doing!!!  Sales Manager (cant remember his name, I'M SORRY) also made sure it was a great experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURjOGVlM1FREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDc8ee3QQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBejQzQW5BRRAB","author":"Dennis Cooper","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLS8G0wvk2Cr16nSeOaOtAq-lQYV_iIt5GZdT5VsO9fdtLbAQ=s120-c-rp-mo-ba12-br100","rating":4,"date":"2020-06-13","text":"Got a great deal on a pre-owned , low mileage vehicle, fairly good allowance for the trade-in.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBejQzQW5BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAz43AnAE%7C%7C?hl=en","owner_reply":{"text":"Thank you so much, Dennis!","date":"2018-09-10"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURjNGFfeHZnRRAB","author":"Pamela Ryan","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWBKVoh4UlTiC3rtmz7uYKafP22xHyKxFJ72wNyMfxIvaX9ERo=s120-c-rp-mo-br100","rating":5,"date":"2020-06-13","text":"Friendly and courteous.  Gave me a loaner and  let me know what the problem was.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURjNGFfeHZnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDc4a_xvgE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURjdXM2eWFnEAE","author":"Janet Ingham","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJuUQmqdD0obOFildau9odGCA1c04kKbK82lcb44zH8qPLlPQ=s120-c-rp-mo-br100","rating":5,"date":"2020-06-07","text":"Couldn’t be happy with our sales person, Roger and sales a manager, I believe his name was Jim.  The sales manger made sure we had whatever was available to us as far as incentives for the month of June before  we were ready to sign the deal.  Something we were not aware of at the time.  He made sure we were and that saved us additional dollars.  Would definitely encourage anyone looking for a car to look at Tom Roush dealership before buying a new car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURjdXM2eWFnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDcus6yag%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURjOHRENTJ3RRAB","author":"Melissa Woods","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWepDnqi1TWSXWP4N9KnLxK9M072mu3GpeYcjKfZcwTTZL8xME=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-06-04","text":"I absolutely love this location.  The Service Department and my Advisor, Tammy, are amazing.  The only place that touches my Lincoln (they still have Lincoln specialized mechanics at this location).  Customer Service compares to none.  I’d give them 20 stars if I could.  Tammy, my advisor, definitely deserves recognition.  Did I tell you that she is amazing?  She is!!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURjOHRENTJ3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDc8tD52wE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURjNHVMSWh3RRAB","author":"Michael C","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUI-EN7rhzDZwbVY2kVU87mghz5AMyomg9za6ei25_EX6qdxZU2=s120-c-rp-mo-br100","rating":5,"date":"2020-06-02","text":"Great Customer service/experience at this dealership, Larry Graves was very helpful and answered all my questions, he was patient and kind in dealing with us, he was able to provide useful suggestions in deciding a vehicle, we were able to get our car delivered on the same day, he was quick with the paper work and formalities, overall me and my wife and a good experience at this place and i highly recommend this place to our friends, thank you Larry and team !","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURjNHVMSWh3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDc4uLIhwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURjN1BYQXNBRRAB","author":"Frederick McClaine","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXfd7hHCzYVWmt9ZgXHKGkwlAeVnNqA6XD78n6lXVeSshFAmjb9=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-05-29","text":"Great Team, tried their best to win the deal, and the did.....","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURjN1BYQXNBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDc7PXAsAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURjNVBlWmxRRRAB","author":"Larry Thienes","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLTICKMA4vFITmKi6QKAatYJcuFXPM4hkA-YuyFr5nzmTFhAA=s120-c-rp-mo-br100","rating":5,"date":"2020-05-24","text":"Very friendly, no pressure, really interested in what I am looking for","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURjNVBlWmxRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDc5PeZlQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURVbTREY1FREAE","author":"abhishek sharma","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVyFu3uiqYLaZHDypBVNTX53THjDrVT-lt-yjNeAgxxRJRjby9ijQ=s120-c-rp-mo-br100","rating":5,"date":"2020-05-22","text":"The pickup and drop for car service was really helpful during these times. I really liked the video of my car with all the servicing details. Entire process was very streamlined.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURVbTREY1FREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDUm4DcQQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURjaU5EbmJ3EAE","author":"David Jackson","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIeZxCJ1u6QlRRU6L0mlkCykWZCQqVU9cfUQUMSk31XNCM5aA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-05-17","text":"Brent was amazing and the process was quick and easy. No haggling, just transparency and listened to what I wanted. Highly recommend!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURjaU5EbmJ3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDciNDnbw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURjZ0xxWVRBEAE","author":"Wm Douglas","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUC8GI7ePpuZUkr7AtXVM5kyT5dhsZ0FIL6gf7y-6TFixVxaiI=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-05-09","text":"Roger might be the best car salesman ever! Got a great value on a certified pre-owned Mazda!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURjZ0xxWVRBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDcgLqYTA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNjei1xTHVBRRAB","author":"Betty Morey","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIHSckXx5VZp6DhbRE8ZRoCfrVyWqA5atXElK5h5U4b98iMMg=s120-c-rp-mo-br100","rating":5,"date":"2020-05-01","text":"Very customer friendly dealership and great communication between service and clients!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNjei1xTHVBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICcz-qLuAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNjdF95WVl3EAE","author":"Steve Wyatt","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWRtFVwowzPblt8nB9nIUwMeZ7SH1xRWFvK5m5XQ4jzpmoxfKUhtA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-04-27","text":"They were able to promptly access my needed parts, but were also able to complete the work in the needed time frame I requested. The free loaner was nice as well.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNjdF95WVl3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICct_yYYw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNjMjhmQXh3RRAB","author":"Erin Turinetti","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVE1GDypWt5vDazLHwXBjnj5GSC-0JReUbKULjfdDMNMlNGLml4=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-04-15","text":"Quick and painless. Courtesy car provided so that I didn't have to wait around.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNjMjhmQXh3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICc28fAxwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNjczltWGdnRRAB","author":"Mike McCoy","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJlNGfSWitAaFXCpKudzsCe7lIdfvB1XZdvO6Z94woYpN0VQA=s120-c-rp-mo-br100","rating":5,"date":"2020-04-04","text":"This was my first experience purchasing a Mazda and working with Tom Roush. After looking at other dealer locations, I settled on the Tom Roush facility for three primary reasons.\n1.\tThey had a decent stock selection of the vehicle I wanted\n2.\tThe Tom Roush Mazda dealership is within my community and I felt a sense of loyalty during these tough times to support a local business.\n3.\tI liked the free car wash option when purchasing a vehicle at Tom Roush.\nThe purchase experience went well with the help of two Tom Roush employees. Lee Wildermuth in Sales and Tarek Rahmany in Finance. Both of which did a nice job of explaining the process well. The vehicle is nice and looking forward to the summer. Hope to see Tom Roush hang in there during these difficult days of business.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNjczltWGdnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICcs9mXggE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNjdzUyRW1RRRAB","author":"Gina R","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXnmAyTVWzVcsDEF8arSYzpd3ZazMwJWJABMbs_ERuasA5DPBhC=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-03-28","text":"Very appreciative of the pickup and drop-off service. Convenient not having to leave my home.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNjdzUyRW1RRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICcw52EmQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNjdGJDTjdnRRAB","author":"Lakshan Salgado","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU03l-gts5MCL0SWhtO0vvtQ12t2742Lp3Qx3cuRLpdVffe5lZGCA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-03-18","text":"Scheduled service, advisor promtpty acknowledged and got vehicle in for service. Identified unplanned problem (legitimate) allowed me to.make best decision without pressure. Happy with service and courtesy.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNjdGJDTjdnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICctbCN7gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURzaEp5TVF3EAE","author":"Gary Lipkin","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUPG0QDHw827RYW-xJN0KbrjSw5Bx9JFB7gB6jazVpZ9R6ZDmGh=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-02-23","text":"They are a smaller dealer, and in that you get a personal touch . The manager salesmen and all the staff seem glad to serve you. Their showroom and lounge area is functional and consumer friendly. My salesman Skyler, worked diligently to help me get the best deal. Finally if you haven’t driven a Mazda, you should. I have driven lots of cars but the new CX-30 is a Cadillac, Lexus, and Tesla rolled into one.\nReally great experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURzaEp5TVF3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDshJyMQw%7C%7C?hl=en","owner_reply":{"text":"Gary we appreciate your 5 Star review and for allowing us to be of service to you!","date":"2020-02-28"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNzNTZMeHZnRRAB","author":"Lori Bauerle","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUSpvmsVW-ncoZUqfPpXeUbMFtp0laJEpvdOeQrFfu9EBbG6_7hsA=s120-c-rp-mo-ba12-br100","rating":4,"date":"2020-02-16","text":"thankful to have a courtesy vehicle while i was waiting for my recall to be fixed.  Staff was friendly and Helpful.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNzNTZMeHZnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICs56LxvgE%7C%7C?hl=en","owner_reply":{"text":"Lori thank you for the review we appreciate it.","date":"2020-02-17"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNzczh5eThRRRAB","author":"Eric Schwartz","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV0NalK3NMoi-MfMraWulkeAx7S7boyrqngEH-FKFJu7Qekynnj=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-02-13","text":"I had a great experience getting my Mazda serviced. I was in and out and they took the time to go over everything with me and show me the parts they were replacing. I would recommend Tom Roush for your Mazda service needs all day long.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNzczh5eThRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICss8yy8QE%7C%7C?hl=en","owner_reply":{"text":"Eric thank you for your review we appreciate it!","date":"2020-02-15"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNzczRpY1RBEAE","author":"Philip Budde","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUmxIxAGYzpzEtxQpBTRM9a-tnO3zsaDoR8ERPTxelIuDI6RsMp=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-02-13","text":"The service here was quicker than I could have imagined. I was expecting 2 hours minimum and they had me out in almost an hour exactly. And they fixed an issue I did not even know I had.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNzczRpY1RBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICss4icTA%7C%7C?hl=en","owner_reply":{"text":"Philip we are pleased you had a great experience and thank you for choosing Tom Roush Mazda! We appreciate it.","date":"2020-02-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNzN2VXZTBnRRAB","author":"Lynn Lovelace","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVz4a7J5cy6E5RFSZYCvGqdaWr2u7rjUDyuGEOrTJlcjWKYQyIj=s120-c-rp-mo-ba12-br100","rating":1,"date":"2020-02-10","text":"I don't normally post reviews but I felt this one was very much deserving. Purchasing a truck from Tom Roush has by far been my worst experience in trading vehicles.\n\nAfter agreeing to a truck deal over the phone and driving just under 400 miles (one way) only to find the vehicle was not properly represented to me.\n\nChips in the windshield, broken glove compartment, two dents in passenger door, missing two door lock buttons, worn-out driver's seat and GPS not working. The truck was supposed to have been checked out and in good condition.\n\nThe person I had been dealing with was off when I arrived and I had to deal with others who knew nothing about the agreement and was not expecting me although the person I had been dealing with knew that I was coming.\n\nIn addition they shorted me $50 on our Trade Agreement which I am still waiting to receive.\n\nThey agreed to pay for having the GPS repaired and I assumed they would cover the other repairs but I was wrong. In fact after we traded no one really wanted to talk anymore including the original person that I had been dealing with.\n\nIn addition to the above it took 73 days, November 29th to February 10th, to receive my title. I made numerous phone calls only to get the runaround as to why I have not received my title or to where my title was.\n\nHopefully these comments well help someone else to be aware of doing business with this company.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNzN2VXZTBnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICs7eWe0gE%7C%7C?hl=en","owner_reply":{"text":"Lynn thank you for sharing your experience with us. We are Indy's oldest and largest Mazda dealer and we pride ourselves on taking care of our customers and our reviews show we do. I am sorry you were not pleased with your vehicle purchase here and we are always appreciative of those that take time to let us know. I will pass your concerns along to the appropriate manager.","date":"2020-02-15"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNzcmJxME13EAE","author":"Steve Farley","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLw1qV-qSwUIjmX32XpsxyWfx3heN0rBW2bz1ijaUc1Fmir0Q=s120-c-rp-mo-br100","rating":5,"date":"2020-02-10","text":"Heather saved the day. Very happy with our new CX-9","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNzcmJxME13EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICsrbq0Mw%7C%7C?hl=en","owner_reply":{"text":"Heather thank you for your review and for choosing us here at Tom Roush Mazda. We appreciate it.","date":"2020-02-15"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNzMmM3UEpnEAE","author":"Chris Bettis","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocISTw--PJKkA8KhfoDI7I0ausk21MCcd2MM_tEMZg7wqQ-4Qg=s120-c-rp-mo-br100","rating":5,"date":"2020-02-07","text":"Corey and Scott are by far the best service advisors in Hamilton Co. they go above and beyond for their customers and shoot you straight..","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNzMmM3UEpnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICs2c7PJg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNzdktlRnJnRRAB","author":"James and Heidi Horton","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVrDstYCMG1bNY4u7VsZktPyA1nwxn8sT4hSOYtHZB7QplwniM1_Q=s120-c-rp-mo-br100","rating":1,"date":"2020-01-25","text":"Had been there in November looking at Miatas. Wanted to order 2020 Miata, so they said come back in January. Went by today at 5 o’clock and stood by as well as sat in the Miata on the showroom floor, for almost 30 minutes. Totally ignored. No one even said “hello” or “we are busy and will be with you in a few minutes.”","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNzdktlRnJnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICsvKeFrgE%7C%7C?hl=en","owner_reply":{"text":"James and Heidi I apologize that this occurred. We were extremely busy yesterday and under staffed due to several sales associates out sick. My name is Dan Vinci and I am one of the sales managers here. I will personally take care of you if you will call me at the dealership on Monday. I can assure you this is not how we treat valued customers like yourselves normally. I hope you will give us another opportunity to be of service to you.","date":"2020-01-26"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURNNzg2R0R3EAE","author":"Brennan Portz","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVWsPBHkRIruMRsoREI5TXhw_D4Z-u9Tg2sxtvbyz_FaRRI2v2yNw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2020-01-16","text":"Great friendly service and pricing I will definatly keep coming back.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURNNzg2R0R3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDM786GDw%7C%7C?hl=en","owner_reply":{"text":"Brennan thank you! We appreciate your feedback and look forward to seeing you again.","date":"2020-01-25"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURNNTlYR25RRRAB","author":"Penny Cantrell","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKV5jy1j5nai3gZqkY7PZc2SWvwsMoCTLMO87_J9X3_CCUoIA=s120-c-rp-mo-br100","rating":5,"date":"2020-01-14","text":"Wonderful Experience.  No pressure to buy.  Everyone was kind and helpful.  No hidden expenses.  The price I was quoted is what I paid (+ taxes).  See Skylar B. - he was a wonderful salesman and very knowledgeable about the vehicles.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURNNTlYR25RRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDM59XGnQE%7C%7C?hl=en","owner_reply":{"text":"Penny thank you for your review and we appreciate you allowing us to be of service to you. Enjoy your new vehicle!","date":"2020-01-25"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURNbTRpcG53RRAB","author":"William Roberts","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK9cPo_-3KE-cWcz-WX47QF2R4oO8fck0fOdC1ZXqIfFw9Wdg=s120-c-rp-mo-br100","rating":5,"date":"2020-01-12","text":"I had a recall.  they took care of it and i had some other issues with dash board lights.   They found the issues and corrected them.  they spent 2 hours but only charged me 1 hour.  Great service and too care of my car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURNbTRpcG53RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDMm4ipnwE%7C%7C?hl=en","owner_reply":{"text":"William thank you for the great review we appreciate you allowing us to be of service to you.","date":"2020-01-25"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURNLXRYNGJ3EAE","author":"Scott McDonald","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocItJ9xckUh4m5gDNT8Jbhy4Y_t0O1AhGzTxBYOHAucMEWX7uA=s120-c-rp-mo-ba12-br100","rating":2,"date":"2020-01-05","text":"This would have been a five star review based on our interaction with Dan, the internet sales manager. He gave us a fair price over email and phone conversations, and went out of his way to procure a vehicle for us. Then came the sales process with another salesman. Without mentioning it, or disclosing it in advance, there was an extra $299 paint sealant charge added on our bill. When I questioned the extra charge, I was old that I had to pay for it because It was already on the car. After refusing to pay it , I was told that I would not be getting the extended warranty that they advertise either because that was also part of the $299 paint protection fee. I would have to pay $164 if I wanted the extended warranty. I was told by the salesman that “there were no deductibles and that everything is covered 100 percent”, so I paid the $164. After reading the brochure later, it turns out that this is not true. It is a limited power train warranty with deductibles. You can buy the warranty that covers everything for $1700 as was presented by the closer. The business manager closer also touted the free warranty that they were “giving “. He seemed surprised when I mentioned that we had been charged for it, until the salesman explained that we had refused the paint package. The business manager got a little upset when I told him that in my mind that this was deceptive marketing. So they are “the home of the 10 year 100,000 mile warranty”, but only if You PAY FOR IT.\n\nUpdate 1/5/2020. I am subtracting one star due to the fact that the internet manager that we were dealing with never responded to my issues in this post or in an email directly to him.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURNLXRYNGJ3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDM-tX4bw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURNNVB2TDd3RRAB","author":"Kelei Baker Leak","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXmYW7rtiHHEu8kj469J6mHZoTUjG_kAUAA25lRgqzolSxLp00w=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-12-17","text":"We trust Tom Roush Mazda!! Rodger P. is our guy to help us get a car!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURNNVB2TDd3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDM5PvL7wE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNNNzZLRklREAE","author":"Kristin Guarriello","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU10vrWlfX-m0cLN2KGPW5uu4-rbUNuDh39Q6-yMWJi4A9n0Ubq=s120-c-rp-mo-br100","rating":5,"date":"2019-12-10","text":"Brent Cassady has helped me buy both my cars and has made both car buying experiences exceptional. He has always provided me great information and options no matter what I am looking for. He is very patient and helpful when I want to explore more options and want to change my mind again. He is very personable and works directly with me to understand what my specific needs are and he delivers all answers and options made for me. When it comes to repairs and services he always is there for me to make sure I am taken care of by his team and is there to answer any questions. It is safe to say that I will continue going to Brent and his team for all my car needs. Thank you everyone for all your hard work.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNNNzZLRklREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICM76KFIQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUQwX3ZfMEZnEAE","author":"L","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKdmwDDX8gX184Jtb267eHLVXLv2vHIbkOz6vKEr6AnyJ95Tw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-11-07","text":"Great service, super genuine staff. Not pushy, just willing to do whatever it takes to make customers happy.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQwX3ZfMEZnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgID0_v_0Fg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURVOC1tNV93RRAB","author":"Bill Whitlock","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJvQ0HSUHwCOM-WSkH9Z6gQkZayy6ym6XY8QY6Lva2kBk8PKA=s120-c-rp-mo-br100","rating":5,"date":"2019-11-02","text":"Ryan Loveless was very knowledgeable and was very good to work with.  I would highly recommend him to others.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURVOC1tNV93RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDU8-m5_wE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUMwdGIyelVBEAE","author":"Lina Cricelli","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ3Z11rXUwa0oiEK4XN1k5cb6Oww0a9Gc_xDwFmjeD0a67uGA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-10-05","text":"Excellent service, friendly staff, salesmen treat you like friends and don't push you to buy. My Mazda has been one of the prettiest and most reliable cars I've ever had. I highly recommend this dealership and one of their friendliest salesman, Ryan Beamer! Top notch dealership!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMwdGIyelVBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC0tb2zUA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMwdFl6eG53RRAB","author":"Kirstin Gotway","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWY19fqLm-lIyImYq7K45ajahFbpagkvxtvA2F9Lw1RAP5rewYKUw=s120-c-rp-mo-br100","rating":5,"date":"2019-10-05","text":"I was car shopping recently and visited Tom Roush Mazda. My sales associate, Andre was wonderful. He provided me with a lot of information and was very friendly.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMwdFl6eG53RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC0tYzxnwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMwaGFHVTRRRRAB","author":"Gowtham K","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUYKWBL6Z9Dn_CtslP2rpRPTk8f_7K3VP1AdvHncr-XUAGJluMu=s120-c-rp-mo-br100","rating":5,"date":"2019-10-03","text":"Responsible and well-informed staff. Delivered on their obligations meticulously.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMwaGFHVTRRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC0haGU4QE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUMwanF2a0lnEAE","author":"Al Ammons (ISCS Al)","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKMJT0LMxibs7WPxWav5SmdWtEkmirltqvojSWpGx_7aez1GA=s120-c-rp-mo-br100","rating":5,"date":"2019-09-26","text":"As usual, warmly greeted, prompt service done on time.  Great dealer and service department!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMwanF2a0lnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC0jqvkIg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMwMXN1Um9BRRAB","author":"Rob Patrick","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIJUritgbmF9zYZ4-FfubMkkYecVvnYWEbk5CEgF0xVK5XHww=s120-c-rp-mo-br100","rating":5,"date":"2019-09-25","text":"Efficient, tidy, pleasant staff, service completed in time advised.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMwMXN1Um9BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC01suRoAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUMwaHBPT1l3EAE","author":"Angie","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVsdsWWjBNjbbiEOEp70Q6iVXTfgs5gLn3zm7ttompBmXShUA_oBg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-09-24","text":"Great buying experience! Thank you to Larry and Tarek!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMwaHBPT1l3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC0hpOOYw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUMwNnRlQVJnEAE","author":"Don Bozic","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJjuprUAyIkgKoq_lsOPg4YrPoQFt-6zvVoLzRohj48-M20Gg=s120-c-rp-mo-br100","rating":5,"date":"2019-09-22","text":"Great experience, Andre was amazing. Throughly Explained everything absolutely no pressure. Best experience ever buying a car.\nFantastic deal on CX 5.\nRecommend Roush Mazda highly.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMwNnRlQVJnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC06teARg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUMwZ3BlNGZREAE","author":"Bonnie Myers","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI3cEzgjHIbW4ofsK_i0nvw7c-qgI3XJR_GCmuBhd_fsH5lgg=s120-c-rp-mo-br100","rating":5,"date":"2019-09-19","text":"I was told it would take approx an hour when I scheduled the work. It was 20 minutes even with a car wash. Comfortable waiting area and friendly service people. We loved our Mazda CX5","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMwZ3BlNGZREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC0gpe4fQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMwd291ZjBRRRAB","author":"Brooke McNair","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWOLsWvze_gHg-gPOYq-43cKZHF-03x-GWKzdQjpase71XgJRAh=s120-c-rp-mo-br100","rating":5,"date":"2019-09-19","text":"Corey was awesome! The customer service here is great! They all go above and beyond what is asked.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMwd291ZjBRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC0wouf0QE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBN3JIbVZnEAE","author":"Pam & Z Zajac","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVGVXzofzGYkJl9UlynxotdsjHRVynGuHP_XGbWXbG9O8CFPS4V=s120-c-rp-mo-br100","rating":5,"date":"2019-09-14","text":"Service much faster than expected and always friendly and helpful.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBN3JIbVZnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICA7rHmVg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUMwbVBuNk93EAE","author":"J G","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXFLa0lD5NP7mgRN7FbH5lIlX2wwXtYT62DgvzOnzwaiCcBvYs=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-09-13","text":"The five star rating by over 700 people doesn’t lie. I had a great experience buying my 2014 Dodge Charger R/T and selling them my 2013 Challenger SXT. The location and facilities are very cool to look around and check out their car collection. Their staff were the best part. Everyone I talked to were very nice and respectful. Ryan Loveless was the salesman who helped me out with the whole process and he did phenomenal job. He gave me his personal number and answered any questions I had directly. No complaints from my buying experience with them. Thanks for a great buying experience, I will see you guys again when it’s time for my next purchase!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMwbVBuNk93EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC0mPn6Ow%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUMwa052bHJBRRAB","author":"Angel Hernandez","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXzxlFlEN7eWiDNjWFbNvDQH-EBdWztZFZ35MabURn91zSJdgID=s120-c-rp-mo-br100","rating":5,"date":"2019-09-11","text":"Awesome people doing their best to help you out!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMwa052bHJBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC0kNvlrAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURVczgtTnF3RRAB","author":"Steve Weiss","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXO0oIko5ucTgL51ca3lxDWU-G_N9_40p-CeZLTiXwYGucP7Tq8hg=s120-c-rp-mo-br100","rating":5,"date":"2019-09-03","text":"If you are looking to buy a new SUV: Go to Tom Roush Mazda and try a CX5. We've been driving Honda CRVs for years, and Mazda's doing SUVs as good or better than Honda (and the CX5's are just way cooler, IMO).\nAnd if you're thinking about a Nissan, go in and ask for Andre Kennedy. He was our sales agent for the CX5, and is so good he's been promoted to manage the Nissan operation at Tom Roush in Westfield. We are not certain if he ever sleeps.\nIf you get any other vehicle, people might cover it with Post-It notes, and you don't want that to happen.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURVczgtTnF3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDUs8-NqwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURVN3ZqUUtREAE","author":"W. Rusty Faulks","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjX1ElhR8Ot7CkjhEucwLWdsUTFjWyOb_QHiEGS_BNJ6OLvpJHo4=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-08-24","text":"Quality service; above and beyond customer service.  We were out of town and the master brake cylinder and booster went bad - Tom Roush Mazda Service team came through... they worked us in a provided a loaner car in a pinch.  Thank you.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURVN3ZqUUtREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDU7vjQKQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURVbHBQYjB3RRAB","author":"Al Logiodice","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIGul18owNEtV1rJRbWX_CRMzPpVMay7IiWkuGm5UTCNAYFzg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-08-22","text":"The service team is excellent.  I am on my 2nd Mazda6 (terrific car, btw) and my experience is that the team - especially Scott B. - are highly competent and knowledgeable, efficient, fair, and honest.  They fix my problems and don't sell me services I don't actually need, as many other facilities do.  Last year I had a maddening electronic gremlin in my car (at 150k miles) that was extremely difficult to isolate and resolve.  Additionally, the required part was no longer made by the factory, so Scott put a lot of effort in to finding that part and finally getting my car operational again.  They really went the extra mile for me and far beyond that as well.  They have earned my service business.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURVbHBQYjB3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDUlpPb0wE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURVNXB2N0xREAE","author":"Krista Clanin","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXcA6ZlBfbOnhaSI5fRUw5nGqApAlkZ8OKGNjVc-rGXIt087Lfb=s120-c-rp-mo-br100","rating":5,"date":"2019-08-22","text":"Brent Cassady was amazing!  We were able to drive all the cars we wanted before we made the decision.  In addition, we needed to make changes to the paperwork after it was all printed.  Tariq made all changes fast and efficiently.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURVNXB2N0xREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDU5pv7LQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURVbXV5bTJRRRAB","author":"Dan Schroeter","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKJlVTXr1Bc8LkDPDk6EJSW7xis4vHQcgtdEgdCi9vcEl6TIg=s120-c-rp-mo-br100","rating":5,"date":"2019-08-20","text":"Friendly staff. No pressure. Really enjoyed working with Lee Wildermuth. Too many salespeople want to push you into the \"deal of the day.\" Lee got to know us. Listened to what we needed and where we wanted to be from a budget standpoint. Then talked about our options before ever showing us a vehicle. He spent time getting to know us. We never felt rushed. Or pressured.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURVbXV5bTJRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDUmuym2QE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURVOHVmaDBBRRAB","author":"Tanika Mays","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocInzd_6fbujBmmJQuZgo9OhqsS4BgS1a0oTR4IT2WdH4n951A=s120-c-rp-mo-br100","rating":5,"date":"2019-08-19","text":"Andre was great and very friendly. The experience was great and very smooth. Completely satisfied with my purchase and the customer service provided.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURVOHVmaDBBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDU8ufh0AE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURVeEs2S2dBRRAB","author":"Michael Morehouse","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWvTu61zQVfN4h2mJSllYSRmSBLjKFJaPayVsiqXy-nhDdw96YL=s120-c-rp-mo-ba12-br100","rating":2,"date":"2019-08-14","text":"I was very disappointed with this dealer.  While on a 6,000 mile cross-country road trip I needed a scheduled oil change and tire rotation on my 2019 Mazda.  Roush could not fit me in the same or next day.  I'm learning that the Mazda dealership network is very thin in the center of the country and at least this one not very accomodating.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURVeEs2S2dBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDUxK6KgAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURVdU1YRC13RRAB","author":"Jordan Williams","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLWRQTIPAAKZk5hLIekrlW2t49usjHIwFM5Q6W9rJb48gtleA=s120-c-rp-mo-br100","rating":5,"date":"2019-08-13","text":"The entire team at Tom Roush Mazda was so friendly and helpful with my recent purchase. Our sales representative, Ryan Loveless, was very knowledgeable and made our entire experience enjoyable and comfortable with no pressure.  I highly recommend visiting their dealership for your next car. I'm in love with my new Mazda CX-5. It drives so smooth, has awesome safety features and is unbelievably pretty.  Can't thank everyone here enough.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURVdU1YRC13RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDUuMXD-wE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNVMTR2M29BRRAB","author":"Thomas Kemp","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLmV0IM9Ikf3iTlES79KeUFAYEoNOldPTa0N9tUVtkH-Mn4zA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-08-08","text":"Had an amazing experience here. We had been to a few different new car dealers today and we knew what we were looking for or at least what we wanted. We have great credit so we didn’t want to be pressured in to a credit app without knowing what kind of deal we were gonna get and they provided us with all we wanted. After the lackadaisical sales people at the Chevy dealer and no hope to try and make the sale we stopped in to Tom Roush and were quickly greeted by Lee. He was no BS he showed us what we wanted and the differences in the options. He swiftly brought up our new CX-9 and let us zoom zoom! He never made us uncomfortable, was never worried about our credit, and he never left us hanging like all the other places we went where our sales guy disappeared many of times. We drive it loved it and he came with the deals. We had 2 trades and some negative equity, but he fought to get our deal in our budget. We got everything we needed and they quickly got us through finance with Tarek who was also a good time. The longest we waited was for the detailer. But they cleaned it up real nice filled our tank up. We feel like we got a great deal with a 10 year warranty and free washes for life! This was our first brand new car purchase and they really took care of us. I loved the showroom set up very casual comfortable atmosphere. Thanks guys","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNVMTR2M29BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICU14v3oAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNVNTdXM2x3RRAB","author":"Patrick Propst","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXVIw2oBQAURrKvTHDxm8cJkyw-7n38amDlEMoTGlASrfEFBQEVbg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-08-07","text":"Great service! Great communication and follow-up!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNVNTdXM2x3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICU57W3lwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNVd2JLazhRRRAB","author":"Teresa Bennett","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKey_eAYn9fDtYxzBbvxmzOaQyCnrLccDdhP-JTpbm4-eIizg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-07-26","text":"Brent was great to work with. He provided just the right amount of assistance balanced with time to discuss the decision on our own. Since this is my car I was the \"real\" customer and he understood that and worked directly with me. He was transparent on all costs and helpful in writing up the paperwork, and the contract process was handled well too.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNVd2JLazhRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICUwbKk8QE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNVZ2R6VDZBRRAB","author":"Mayme Wong","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXTK-HodVF_Dm8Lh7IMEGmW_oRzd8xXNcrUN50j_M5eo00WKA4=s120-c-rp-mo-br100","rating":4,"date":"2019-07-25","text":"I was happy with the service.  The parts were more expensive than I anticipated","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNVZ2R6VDZBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICUgdzT6AE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNVX3NmYy13RRAB","author":"Marcy Mc","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLDrMMX8JoAgOw6b1eADZefGHVBogawjlA44U52i-jQqv8cBg=s120-c-rp-mo-br100","rating":5,"date":"2019-07-25","text":"Andre and Jim were great. Very nice experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNVX3NmYy13RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICU_sfc-wE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNVaExmSDFRRRAB","author":"Pat O'Hara","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJVcdi156ru1GVJgMtSEmgbQpqaw9Wlar7pOBk8JDgZcEKiSA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-07-17","text":"Had been Car shopping for several weeks. Felt very comfortable here and the salesman was low pressure and easy to deal with.\nPat and Cathy O'Hara","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNVaExmSDFRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICUhLfH1QE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNVaE12Z2VREAE","author":"Nick Craft","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUjdk4KFFpnqJhg4Ej3hEwW2IiykKss01afw1FhOGHfvQ7MHb_y=s120-c-rp-mo-br100","rating":5,"date":"2019-07-17","text":"Great experience no bs. Best Mazda dealership around","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNVaE12Z2VREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICUhMvgeQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURrMGZfWk1nEAE","author":"Lilah Belcher","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXPeDC0XbkCE7JjywzXSZ7fMkMht4P3hxD16BccQPoiNhSvLRe8=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-06-28","text":"Great business got my first new car from there. They were very helpful. I came in advised how much i could afford every month and they found the perfect car for me!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURrMGZfWk1nEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDk0f_ZMg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURreEt1TWdRRRAB","author":"Angie S","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKXHkibht7Lhb0pToRdboU8SFMNOp9IBWh2cJ6y9lOIdRhUSi4=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-06-24","text":"Prompt, friendly service. Great selection of vehicles. Got a good deal without having to spend 1/2 a day negotiating.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURreEt1TWdRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDkxKuMgQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNrdy1QZGF3EAE","author":"Taylor J. Hall","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXSFnlBUE-8MEJSC0V71q4ZGUsqr-ciafmQyAHY0PSzS43OxN_YfA=s120-c-rp-mo-br100","rating":5,"date":"2019-06-22","text":"Thank you Larry. We appreciate you working with us to get us in a new, nice, and safe ride!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNrdy1QZGF3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICkw-Pdaw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBcV9hNEF3EAE","author":"Paul Phillips","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIEOlzXQc6Hry_cdY9H6rHDkuiyrvxaD-HZAifgAfHwJ6UrMQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-06-07","text":"Roush has totally transformed my lease experience. This is the first non-domestic car I have leased. The fit and finish on my Mazda CX-5 is incredible. I am totally happy with my choice. Roush in Westfield has the friendliest sales and service I have ever experienced. Every time I use their service I walk away saying \"Wow, that was great!\". Good job Tom Roush Westfield!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBcV9hNEF3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAq_a4Aw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUM0bEw2V3lBRRAB","author":"Gabrielle Jones","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKe9LOrN59B0VqRhIsgRKXsenkVaaxxqsrRlHRDThw3IdFK_Pg3=s120-c-rp-mo-br100","rating":5,"date":"2019-06-03","text":"Pete, Lee, and Chris did a great job helping me purchase a new Mazda! They took their time to explain everything to me and helped me get a great deal! I was turning in my old Mazda that was on a lease and they made that process very simple too! Overall highly satisfied!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM0bEw2V3lBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC4lL6WyAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUM0a1BtaE53EAE","author":"Shauna Becker","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUyJOTKXWo6yqTLBJbLK60mEG1pX-S6l-WgcCbEN6GtIEMedB-pJw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-05-30","text":"Larry was great!  Super helpful and very responsive.  He got us taken care of quickly - thanks!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM0a1BtaE53EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIC4kPmhNw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURZMTZQYlRREAE","author":"Marc Arnold","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV5Kl-CqWDCHvtfPpObisc2ykz84jI8kfFdGE40h53nHbkr1DVk=s120-c-rp-mo-br100","rating":5,"date":"2019-05-26","text":"Worked with Lee Wildermuth on 2 different purchase occasions and he has been nothing but amazing when comes to working with me on finding the best deal. He stayed way past normal business hours in order to complete the purchase experience and transfer of my trade. Lee and Tom Roush Mazda are highly recommended!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURZMTZQYlRREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDY16PbTQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURZazZ1MXhRRRAB","author":"Cheryl Patterson","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJPxA2f6KvMsbdg_aoVGhc79bdhsAb0RP-1F5ReUhPUnwXq6w=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-05-21","text":"Tom Roush  Mazda is the place to purchase your next vehicle.  I recieved a great deal and they are very pleasant to work with.  Our sales representative, Pete, was very friendly and professional.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURZazZ1MXhRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDYk6u1xQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURZbGRYWkh3EAE","author":"Vernon Haley","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJYDF_lzOMro9_BwG_X7d5Y3YC-p2poU5WlIaPzeKiRoYSrlg=s120-c-rp-mo-br100","rating":5,"date":"2019-05-16","text":"Great service as always. Never an issue. Always friendly and courteous.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURZbGRYWkh3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDYldXZHw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNnX2JMSTZnRRAB","author":"Ashesh Goswami","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWgnaEYupQtrt7634M3j9npYtEtzEMVQmPJvDrLte4C2hImndZ9MQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-05-08","text":"Excellent service, a great collection of cars, and super fast processing makes car purchase a great experience at Tom Roush. My sales representative Skyler helped a lot both to select the car of my choice, and made sure that everything got completed as soon as possible. Unfortunately they do not offer any competitive incentives, but their after-sales service is pretty good.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNnX2JMSTZnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICg_bLI6gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnLWRMZExnEAE","author":"Steve McLear","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIXGyKvtSD3WcoGCs4KXtzQhCjmwSD_hVh_IK5RyfBpLstZyw=s120-c-rp-mo-br100","rating":5,"date":"2019-05-07","text":"Great service.  Had me in and out in 45 minutes","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnLWRMZExnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDg-dLdLg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURZbUxPOXdnRRAB","author":"zac beaven","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIoHjQi-9RH0YOMlGbaJJ3zyPxKTjTC0hkAwoJyXBRAVRE1mg=s120-c-rp-mo-br100","rating":5,"date":"2019-04-28","text":"This was hands down our best car buying experience ever. Brent and Tarek made this a no pressure easy going sale. They surpassed all of my expectations going into Tom Roush. We never felt uneasy about anything while dealing with them. They did everything I requested and we drove off with the van. Definitely worth our 2 hour drive and will go back next time. Thank you!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURZbUxPOXdnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDYmLO9wgE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURZcUpyWXNBRRAB","author":"Jada","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWo4RJRY36huvCgcEKbvq_VTvgyhI4BHsIE_dA1xv3x3kWt7bBgGw=s120-c-rp-mo-br100","rating":1,"date":"2019-04-27","text":"I've had horrible experiences both times at the service center for Mazda. 1st time back in January when they performed 2 recalls. The first time I had a loose part in my passenger airbag compartment after they completed the recall, I recently took it back after seeing 2 additional certified auto dealerships with them telling me that there was a part that was loose in my airbag compartment. I recently just went back 2 days ago, they charged me $95 for service on a piece THEY messed up. Money isn't an issue for me, if they may have thought that.They said it was some air fresher that was rolling around in my compartment, which makes no sense hence that I just purchased the air fresher a month ago and this noise has been consistent since I left their service department back in January. Never will I use their service department again. It may of just been my luck, but we all have a title to our own experiences. Just wanted to rate my observations and customer experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURZcUpyWXNBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDYqJrYsAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURZeUpETmt3RRAB","author":"Mercedes Jung","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJsxfGLKwNM-ZYvy4T1RmzC7gJub7tMXAkRHt53ouE-8qow2w=s120-c-rp-mo-br100","rating":5,"date":"2019-04-27","text":"Skylar & the entire Tom Roush team made us feel like royalty. Couldn’t have asked for a better car buying experience. Would absolutely recommend buying a CX-5 from Skylar!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURZeUpETmt3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDYyJDNkwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNZMGJha2p3RRAB","author":"Jeremy Mugge","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWW8ERDBlTxlg_5gHaUwGhjWrc7JwVKOmr1aEB5alaHCx4POJOH=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-04-13","text":"Best car buying experience that I've ever had. Sales and management team was very easy to work with.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNZMGJha2p3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICY0bakjwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNJMzZUMk93EAE","author":"D C","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJur22h0Q0C_WCkI7lHufANiQrFP0xS7uiTEjhyB6Qg-FeXzw=s120-c-rp-mo-br100","rating":5,"date":"2019-04-08","text":"Great purchasing experience! My salesmen Skylar was very helpful and knowledgeable. Jim Skinner the sales manager was great to work with as well as Chris Bettis in finance. Thanks guys!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNJMzZUMk93EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICI36T2Ow%7C%7C?hl=en","owner_reply":{"text":"Thank you for the 5-star review Dylan!  So happy you continue to receive our excellent service.  Thank you for your continued patronage","date":"2018-12-18"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNZbkxfaUF3EAE","author":"Kelli Nelson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWw1cZFmXb7facd6NGR5WUfrn5JdzM7wjibXVRjJLyxMh4PKRTc=s120-c-rp-mo-br100","rating":5,"date":"2019-04-06","text":"Friendly guys and appreciate Scott working to get me in out quickly!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNZbkxfaUF3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICYnL_iAw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURvci1pMmtBRRAB","author":"Jeffrey Melin","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLEkurhdvxwkwdqDSoGmpMOyiDnww0TXHIp5AHPK6TiGtVY6Q=s120-c-rp-mo-br100","rating":5,"date":"2019-03-26","text":"We have enjoyed a long term relationship with Tom Roush for almost 30 years.  During that time we have leased two Lincolns and purchased two Mercurys,  one used Ford, one Lincoln , and two Mazdas.  In all cases we felt the Sales representatives to be fair and honest, the service team to be knowledgable, and everyone to be a pleasant and efficient team.  Every time we have looked elsewhere we wound up back at Roush.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURvci1pMmtBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDor-i2kAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURveDVfNHNRRRAB","author":"Chaos Reigns (ChaosReigns)","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJhVTFpHCYdfnSw-qqHx-5hQP2zuz8XmRsSw802gsDLzNXeWA=s120-c-rp-mo-br100","rating":1,"date":"2019-03-23","text":"After spending 30 minutes on the lot looking at their various vehicles, not a single sales person came out to greet us. After finding the vehicle I wanted to look at, the 2019 Mazda 3 hatchback in red with the grand touring trim, I went inside to track down someone that could help me spend money.\n\nThe first thing I do when buying a car is to see what their service department is like. Poor service automatically means I will not be purchasing a vehicle from there. The salesperson I found was polite enough but my experience with him made me get in my car and leave the property.\n\nI simply asked him that I wanted to schedule service for my vehicle and how do I go about that. He told me the sales section of the business was not affiliated with service and I would have to leave, go home, and then go online to schedule maintenance. Really? No direction to a human I can speak with? No offer to take my information and have someone contact me? You want me to leave the property and go on the internet?\n\nOkay you just lost a $30,000 sale. I will never be back to this dealer.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURveDVfNHNRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDox5_4sQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURvazhLN3FRRRAB","author":"Ryan Fleming","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKAxOySq8IBmeA6OjZVQpRO9AoaxT206U6m_TPWD67PNnKpFQ=s120-c-rp-mo-br100","rating":5,"date":"2019-03-20","text":"I had the pleasure of buying a beautiful new 2019 Mazda CX-5 from here, and the experience was by the best I've ever had at a car dealership. Upon arriving, I always anticipate being swarmed by the salesmen immediately, but we actually didn't get approached until we walked inside which was very nice. At no point did we feel pressured, or get asked to run a credit check until we initiated. Great people here, and will be buying my cars here from now on. Thank you guys!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURvazhLN3FRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDok8K7qQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURvcm9tMGtBRRAB","author":"Rich O'Sullivan","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKDaLlEXSEVADVOfapBSC9OVSqTZLYwb5Gl56gO2FDpuZ2_IQ=s120-c-rp-mo-br100","rating":5,"date":"2019-03-16","text":"Great service and a friendly staff that appreciates your business!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURvcm9tMGtBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDorom0kAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURvOW9qcFpBEAE","author":"6string - Dave","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVc1E907qpa6uE0wrVt4ORpVfeaFHCkhF81aVLjrLzQ75DO4AE=s120-c-rp-mo-br100","rating":5,"date":"2019-03-15","text":"The service department is extremely efficient! The show room and waiting area is a comfortable and relaxing place.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURvOW9qcFpBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDo9ojpZA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNvLThUdlhBEAE","author":"Joseph Redden","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUjWUcN_5mWDYxzmXJsDxCWdpbbnugQeDY3NbmMUxOkQ5iVZfsiGA=s120-c-rp-mo-br100","rating":5,"date":"2019-03-02","text":"Dan and Andre were such a pleasure to work with. They listened to me and got me exactly what I wanted. I drove an hour to get there because they went above and beyond to make this experience memorable. I will continue to do business at Tom Roush from now on!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNvLThUdlhBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICo-8TvXA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNvMi03dVdREAE","author":"Doug Miller","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJchWvWaFJwDRh-m2l_nOtWGXAcMLvpHXLbLyw325IMLDgv4g=s120-c-rp-mo-br100","rating":5,"date":"2019-03-02","text":"We tried the service at another Mazda dealer and were extremely dissatisfied. Roush Mazda is a bit further for us, but so well worth it. They treat us like we actually matter to them, and our 6 and CX9 leave there nice and clean.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNvMi03dVdREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICo2-7uWQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNvc19pdDh3RRAB","author":"Jake Outcelt","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjW2tmhrb7r19gwon_Dab_apA9u9RO3PwLrZ3YimaFJ44QHdOAo=s120-c-rp-mo-br100","rating":2,"date":"2019-02-27","text":"We purchased a New CX-5 a year ago.  As for the buying experience that was to my liking.  As for the service and taking care of a customer after purchase.  Thats another story.  The CX-5 has a lot of paint chips.  We have 2012 Ford Fusion the does NOT have as many paint chips.  Both cars are/were driven by my wife.  The forums have several members that have stated the same thing.  Some are lucky enough to have a dealership that helped them out.  Tom Roush didnt help out at all.  Just stated it was normal.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNvc19pdDh3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICos_it8wE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNvdFlmYUlREAE","author":"Jae Al-Mansor","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLY-8cLl9v3yo18XE6DLPuTFZyufZycN9Nv4INAwCaUEuVBM655=s120-c-rp-mo-br100","rating":1,"date":"2019-02-22","text":"Unprepared salesman who wasn't informed of the appointment by the dealership's internet leads person, who also neglected to mention she wouldn't be the one meeting with us. Tried giving him a chance anyway and he still pulled up a car that was the only color we said absolutely no to. Complete waste of time.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNvdFlmYUlREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICotYfaIQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNnbU1MSERBEAE","author":"Christopher Bengele","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL_j4JOCoWsk_acmt7kp1ubc2DUv_luI2trEsxtoNU5Eq7BSA=s120-c-rp-mo-br100","rating":5,"date":"2019-02-21","text":"Friendly staff, great inventory, knowledgeable  sales team with years of experience and a product set that covers anyone's needs.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnbU1MSERBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgmMLHDA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBc09iLUZBEAE","author":"Thomas Moore","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVDqX7LDWx8-6keNsBGBGEVOgpoIJFYsmzyI9WrvR22MXRcxodX=s120-c-rp-mo-br100","rating":5,"date":"2019-02-14","text":"Third car we have bought from Lee. Always pleasant to deal with him. We like Mazda cars and we always go back to Lee.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBc09iLUZBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAsOb-FA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURJbThQeUxnEAE","author":"Andrew Jensen","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLNnB3iHIBU68xDBO2ur-qTsCC1LtkcageEIDBLBgcDXPboH1s=s120-c-rp-mo-br100","rating":5,"date":"2019-02-14","text":"Fixed my car perfectly, did not do anything I did not ask them to.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURJbThQeUxnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDIm8PyLg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNvd3RERDRnRRAB","author":"Roger Conrad","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVlEeL08v2SigRoYz2hvKrkmHm2f9ftt5tKbyjPNg9X2IzOMzP2Uw=s120-c-rp-mo-ba12-br100","rating":3,"date":"2019-02-07","text":"Not sure how I feel.  My firat experience was a good one.  A year later my experience was mixed.  Never have I bought a car where I was so pressured to buy EXTRA's (gap insurance, rim insurance etc.)  Not so sure the finance department is honest by any means.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNvd3RERDRnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICowtDD4gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNva0kzOTJRRRAB","author":"Matthew Ditzler","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL9QYwHeS7gzexbNYPHwe7MtKikZxxPXMDdJM9orU0fyOpLqg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-01-31","text":"I purchased my Mazda at the Westfield Tom Roush location and I have always received excellent service there.  Due to the years of great service, when it comes time for me to purchase another car I will definitely return to buy another from Tom Roush.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNva0kzOTJRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICokI392QE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURJejZ5blRREAE","author":"Suzanne","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJRvgd7PIn6zWpzfrRk-CgwafFWmHfaZQOf3FSMGlVEPcrnKYA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-01-27","text":"My salesperson,  Andre, was extremely patient, helpful, and knowledgable throughout my indecisiveness and then, finally, my purchase of a new Mazda CX5.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURJejZ5blRREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDIz6ynTQ%7C%7C?hl=en","owner_reply":{"text":"Suzanne, we are so pleased Andre was of great help to you.  Welcome to the Tom Roush Auto group family!","date":"2019-01-28"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURJczlid3l3RRAB","author":"James Maxwell","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJF5O7nn0oX1TbIGYSPXpysYQ6-cBBEznVQ94cXJpQOLjOJ8Q=s120-c-rp-mo-ba12-br100","rating":1,"date":"2019-01-20","text":"Liked the sales person,  but they didn't want to deal and spent alot of time on computer telling us nothing. Didn't asked for money down and manager  never was involved until the end. Really liked the car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURJczlid3l3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDIs9bwywE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURJdzVqTkF3EAE","author":"Jackie Wilson Troglen","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLN1iEB7T349__kvHlgwTVG5Aag32vvuUwRH9xm_uOYBcmcHw=s120-c-rp-mo-br100","rating":5,"date":"2019-01-18","text":"Everyone was nice, professional, and do a great job!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURJdzVqTkF3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDIw5jNAw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBczlDZ1F3EAE","author":"Jeff Brown","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWti-4Spa6CHtAwPGQ7WEfqU3hakjucwk75qJSzt3fzJCGwXBi9=s120-c-rp-mo-ba12-br100","rating":5,"date":"2019-01-12","text":"As usual, the service at Tom roush Mazda was excellent!  Yvonne and Scott kept me up-to-date on the progress of my vehicle. When it ran a little long, they made sure to let me know that they could provide a loaner car if I needed to go to an appointment since it was unexpectedly taking a little longer.   Of course Jim Skinner, the sales manager, checked on me as well to make sure I was completely comfortable in the waiting area and asked how our 3(!) Mazdas were doing!  If you've not purchased a car here, you should definitely give them a try!! They treat you like family!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBczlDZ1F3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAs9CgQw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURJOGZpV1lBEAE","author":"Rod Smith","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUvXBvAQ3I66lYDqB4yfcrOpWtnVuL2PPQgQiE_unHeUIF6aieD=s120-c-rp-mo-br100","rating":5,"date":"2019-01-09","text":"I was checked in with great efficiency by a knowledgeable person. The service was completed on time and all is good. I will return.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURJOGZpV1lBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDI8fiWYA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURJbnNDTk1BEAE","author":"Ken Van Winkle","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjW0XS_NyKqdrcfG3wrr4doWncY2vKLhWIrssh5OYdIZNu3RsFA=s120-c-rp-mo-br100","rating":5,"date":"2019-01-05","text":"Everything taken care of in a timely and professional way as usual! We own 2 Roush Mazda’s and always bring them here for dealer service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURJbnNDTk1BEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDInsCNMA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURJOHFlc2xRRRAB","author":"Sandra Summons","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJQdoIVNv_Jdwj72VnovWozbC157VKTe93uLayDEfA3B2BLCA=s120-c-rp-mo-br100","rating":5,"date":"2018-12-30","text":"Tom Roush has the best group of salesmen and service people.  My salesman, Brent, always treats me like I’m the only customer he has.  He is knowledgeable of all makes and models.  This is the fifth car I have purchased from Tom Roush.  I will continue to get all my service there as they treat everyone with respect.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURJOHFlc2xRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDI8qeslQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURJak4tZFJBEAE","author":"Alberta Whitaker","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU128vN4NPhjrWu391VZZqiho-70MrHr3YozgkZ-sYeyPtZjI4VIQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-12-24","text":"Great Service. Friendly staff. The waiting time for the service to be completed was reasonable. Thank you Tom Roush Mazda!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURJak4tZFJBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDIjN-dRA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURnMjZXNDN3RRAB","author":"David Koontz","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWqZoNqPJY3prX_zRiRwV9uWG0y0D3qUE7704ht4GsL22Pz0tY=s120-c-rp-mo-br100","rating":5,"date":"2018-12-15","text":"I visited several lots.  At each lot, I explained my circumstances and my parameters.  The salesmen at all of the lots were friendly and helpful.  None of them even attempted to talk me into expanding my parameters.  I never felt any pressure from any of them to look at a particular car outside of my parameters or to expand my parameters.\n\nTom Roush had a larger inventory of cars that met the parameters I had than any of the other lots.  Both salesmen I worked with were conscientious to find the best car that would meet my needs and fit the parameters I had established.\n\nThe car was actually slightly outside my financial parameters, but they worked to make it fit.  There was a problem with one of the tires, which they took care of while I went through the paperwork to buy it.  Because they listened to my unique circumstances, we never had a need to haggle over price or financing.  They just laid out my options and allowed me to decide.\n\nOverall, it was a really good experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURnMjZXNDN3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDg26W43wE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNJajRiS2NBEAE","author":"Lori Reiter","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV66v3uoCtnoVX9Du1cpb00vlkkmqgLjY5cdp657dAC7U69tmL4=s120-c-rp-mo-br100","rating":5,"date":"2018-12-12","text":"Great Dealership.  I worked with Skylar, who was personable, knowledgeable about the features on the various cars, and easy to work with.  I love my newly purchased used SUV!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNJajRiS2NBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICIj4bKcA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURRNElHMWV3EAE","author":"Peter Fortune","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIIQcDTUPdSFKc3Uu0xzSwMlhOZzeeMw1kWp6RexkS0z0LTlA=s120-c-rp-mo-br100","rating":5,"date":"2018-12-06","text":"I cannot imagine receiving more attentive service. I trust them completely.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRNElHMWV3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQ4IG1ew%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3dW9lYlB3EAE","author":"Mayme W.","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXBnbwLiB6W05m3CNa2Yw7HHDAe4-AwdHHChIczL_lGb2SQ6VSw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-11-21","text":"I bought a 2018 Mazda3 grand touring sedan from Tom Roush Mazda on Oct 21. Andre Kennedy was an excellent sales person, very laid back and thorough in explaining all the features of the car.  He even trusted me to test drive the car alone without him sitting beside me. In all, my shopping experience at this dealership was very positive.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3dW9lYlB3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwuoebPw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNvaGRHRzR3RRAB","author":"Moe","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXDhHXAkMpRBJ2svTNMkZN0Rzwo1FWAjknOe-aEinYkig4CPFmB=s120-c-rp-mo-ba12-br100","rating":4,"date":"2018-11-20","text":"I used to go to Hubler Mazda until they messed me over. Tom Rouse Mazda so far was very good. I went in just for an oil change to pay 189. For a VIP membership. I still am not sure about what it is. Even, after asking. I paid for a wheel alignment that I didn't ask for. It honestly doesn't bother me. It's just money. So, I'm not complaining. Men's bathroom was clean, a clean play, well lit, everything was plainly named. Very nice staff. Lots of sitting. Soda machine and snack machine on site. I would recommend going here and I will be going back.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNvaGRHRzR3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICohdGG4wE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNJenBTV213RRAB","author":"GhostGamer","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjW2QOd8OUFfn0nvvOWjS0Y_wdLS8kc5seL_2WwsMXFYznQLb-s=s120-c-rp-mo-br100","rating":1,"date":"2018-11-15","text":"Hello,I just pick up my car today, , you are crazy on the money!!!\n\nFirst, you said Replaced the Spark Plug that is ok, why have replaced the Ignition Coil? Don't said my Ignition Coil broken, No way!! I was just checked on that Friday's Morning!!  Must be You guys broken my Ignition and then charged on me!!\n\nall the parts' price are crazy Expensive!!! charged me the Air Flow Sensor for $238.42? charged me each Spark Plug on $32.27? charged me the Ignition coil on $143.54,also the Labor fee for these parts $345.\n\nother Service like Oil change and Wheel Alignment , Fuel INDUTION, that OK,I requested,\n\nBut you guy crazy on  the Air Flow Sensor for $238.42? charged me each Spark Plug on $32.27? charged me the Ignition coil on $143.54,also the Labor fee for these parts $345.\n\nthis no way to charged these much!! I will reported and Complaint these on some websites,\n\nGood Job you are, Successfully deceived my hard earned money!!\n\nWill Do Not do business or Come to your Tom Roush Anymore!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNJenBTV213RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICIzpSWmwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNJdHEzTWlBRRAB","author":"c smith","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKoFiMXJxhmxmkgoPJMUtnYEG3M6nThtAW0eWE0d47J3iOp=s120-c-rp-mo-br100","rating":5,"date":"2018-11-14","text":"I had one of the easiest and best car buying experience over the past week at this dealership. Started with asking for out the door pricing thru email, that was given without hassle. Went on to working with Lee at the dealership, and Chris in the finance department. No pressure selling from car standpoint, or from finance with up sells for extended warranties (options were given if wanted but not forced into the deal.)  I live an hour away, but felt after going to other dealers (different brands,) this trip was well worth the time. If you don't like playing the games that some dealerships want to play, I strongly recommend going here.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNJdHEzTWlBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICItq3MiAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNJOW9lcnNBRRAB","author":"Randal Holtzapple","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVLJqCh1YrUamN7Z8AvPfPsQNLF3zlIJovH_2bALgkM8Qua5Ak6NQ=s120-c-rp-mo-br100","rating":5,"date":"2018-11-14","text":"I chose to lease our new vehicle from Roush Lincoln because they are professional, they are customer focused, and they are easy to do business with. This is the third vehicle we have leased from Roush Lincoln and I recommend you consider them for your next vehicle purchase or lease. Alan and Mark will treat you right.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNJOW9lcnNBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICI9oersAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNJdXMyUjNRRRAB","author":"Lynn Bradford","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVXSYnfnq6YVIp-DRq4Xe_kNHxcONx-h1sXMjR01OOvJViGvrQb-A=s120-c-rp-mo-ba12-br100","rating":4,"date":"2018-11-10","text":"Great place to take your Mazda. Friendly and helpful people. Gave us a loaner while our CX-7 was repaired from a recall. No issues.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNJdXMyUjNRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICIus2R3QE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNJM0p2MkRREAE","author":"michelle hebert","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLGJcWekb_7DGt2GquECTr2gk_hSTGoV3j2rU0wqkKeMkUYDw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-11-01","text":"I am very happy and satisfied with my purchase, Skylar and Chris were amazing, and I will reccomend everyone to you. Thank you so much for such a wonderful experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNJM0p2MkRREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICI3Jv2DQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUR3aW9mQWZREAE","author":"Chad Cox","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKPIxyru4lrPqTe5MvMBPLjbEcLvIdTG_H-jCXDE2IeywpeLg=s120-c-rp-mo-br100","rating":1,"date":"2018-10-26","text":"So took cx7 in for airbag and rocker arm recall said it also needs a tie rod.okay no prob honestly 200 is worth it just so I don't have to do it. Get it back and it's grinding on rotation of front driver side wheel. I'm 40 yrs old and been working on both new and older cars since I was 13. First they try to tell me it's dust on the tie rod, are you kidding me. Then they try to tell me a piece of rust fell between the rotar guard and the rotar, sorry not buying that either. Getting it back today  so hopefully they had a little more attention to detail this time and it doesn't have to be taken back Monday.  I think I'll be taking it back to Penske from now on.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR3aW9mQWZREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDwiofAfQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUR3bUtxdV9nRRAB","author":"Scott McDonald","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU7JOiAi6tmW9WV4bh3Pevx7eXkHb7fO3Cg3i0wxut8YV_fjU0l=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-10-24","text":"Bought a used car at Tom Roush and had the opportunity to meet with several of the Roush’s during the transition.  It was the best car buying experience I have ever had! Thanks Roush Team!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR3bUtxdV9nRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDwmKqu_gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUR3cW8zWDlBRRAB","author":"Rafael Cordaro","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJuXVgCJtcdwTE74pUqNnFnxowqKMkIqsFXVpovqp57R0HeQw=s120-c-rp-mo-br100","rating":5,"date":"2018-10-18","text":"I want to thank Tom and the entire staff at Roush for the exceptional service I have received thus far. I came in looking for a mint, used 2017 Continental and I’ve been treated with nothing but the upmost respect from Tom and, for once, I felt like I’ve worked with somebody that didn’t put any pressure on me as I went through the process (not to mention how perfectly kept this continental with 5000 miles wise). Tom and his manager have been helpful from the beginning and I’m very excited to be buying a car my first Lincoln from this dealer. The timing made it such that it was difficult for me to get to the dealer on the day that I wanted to perform the transaction and the staff accommodated me perfectly so that I can get the transaction done smoothly and around my travel schedule.  I’m very excited for the new dealership to open up in fishers near my home.  Thank you to everyone at Roush.\nRafael C.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR3cW8zWDlBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDwqo3X9AE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUR3NHU2dXFRRRAB","author":"Sarah Ripberger","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXIMk8HLoDLjMDeYavd8FZqZIv9iqbjr5PkenNXsbUBg23Zvsc2OQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-10-13","text":"I've been to Tom Roush Mazda five times total, shopping for two different vehicles. Every time I work with the salesman Lee because he makes my shopping experience much more stress-free. He is friendly, knowledgeable, and not \"salesy\". He is considerate and flexible (a good teacher) when he can be, but  straight forward when it matters.\nThe facility is very clean and accommodating. It's unfortunately a little complicated to get to due to the new highway changes, but my GPS got me there perfectly.\nI've had my Mazda 3 for almost 4 years now, and only experienced 2 cosmetic issues, which were covered by the standard warranty 100%. And I have been very happy with it overall.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR3NHU2dXFRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDw4u6uqQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRazZUMG1BRRAB","author":"Austin Woodruff","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ7ORofZlAzMk_KaMs55g53Ts9M5YW5MgU27hZ-sOGly_OvZg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-10-03","text":"Just bought my second vehicle from them! I love my new Mitsubishi, the staff and service! Go see Denny! I will always come back because they make sure your needs are met.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRazZUMG1BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQk6T0mAE%7C%7C?hl=en","owner_reply":{"text":"Thank you, Austin! We're so glad to have you as a repeat customer. Please let us know if there is anything else we can do to help. We like Denny, too!","date":"2018-07-03"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBd2VhRW1RRRAB","author":"Jack Kirkwood","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKs1tEAY2aEvHJYfzW8ZFxwDlUloBQD2K6VtPLFt_KxDRnVSg=s120-c-rp-mo-br100","rating":5,"date":"2018-10-02","text":"Awesome experience.\nVery helpful staff.\nI highly recommend this dealership.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBd2VhRW1RRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAweaEmQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRanNXeTRnRRAB","author":"Mike Hawkins","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUMzbRGZm_Tsi8Fk8frWSc-6UoUZmd-68vFpkwHvd5RCEtSqGkP=s120-c-rp-mo-br100","rating":5,"date":"2018-09-19","text":"I first saw the car while doing a search on Truecar in early February 2017 for a vehicle to replace my Volkswagen tdi when they would buy it back March 15, 2017. They was very willing to work with my constraints.\n\nKathy was my initial contact. She responded promptly with detailed vehicle information and set up my test drive.  My salesman Lance took my deposit and agreed to hold the car for a month until I could surrender my VW and receive my buyback money. When I decided not to wait for the buyback money and purchase the MKZ early it was scheduled within 2 days.  I didn't really pay attention to the time when I got there, but I would say that the entire purchase took an hour or less with Brock, the Finance Manager.\n\nOverall I was very satisfied with the experience and the vehicle.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRanNXeTRnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQjsWy4gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURRZ3JuZnNBRRAB","author":"DIANE MILLER","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLuOB_PJyzTNdrnTV44GB4lcCxCwG8o2Gqqwz2Bhlko8yrmEA=s120-c-rp-mo-br100","rating":5,"date":"2018-09-17","text":"I have always had the utmost respect and been serviced promptly.  The best place to go buy a vehicle and get top-notch service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRZ3JuZnNBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQgrnfsAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNBa0pYZDdnRRAB","author":"JOSHUA OTTINGER","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXe6t5OT_9VsNQtqiuZOyMhobRJ6OhHDlOyizZJppMRHhvJHHg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-09-11","text":"Both times I have visited for Mazda service have been exceptional. These are very caring people who understand what true customer service is all about. I very much appreciate what they do.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBa0pYZDdnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAkJXd7gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURReWV5ZDlnRRAB","author":"Shawn Axsom","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVG6UlpKvgUGRiFDfO1fZsP_OlHZ4ohP3ts6gB-u-LGoAX2HH5l=s120-c-rp-mo-br100","rating":5,"date":"2018-09-06","text":"Very friendly staff, especially Marko, our sales rep. Price was competitive. Our car was priced similar to other dealerships but with less than half the miles. Good cheap or free service options for cars purchased there. I'm definitely happy to support this family owned Westfield dealership, and they will be my first stop for any future purchases.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURReWV5ZDlnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQyeyd9gE%7C%7C?hl=en","owner_reply":{"text":"Thank you, Shawn! Marko is a great consultant. So glad that you were able to help you out. From our family to yours......thank you! We really appreciate the kind words and appreciate your feedback.","date":"2018-09-10"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURna2VmRTZRRRAB","author":"Rachel Janney","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV3DMgDnW3GgZTSpRV5cEccwPANPV-9z2Q5OQslofILikxtlaEc=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-09-02","text":"Had 2 recalls done here, service was always friendly, had no problems.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURna2VmRTZRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDgkefE6QE%7C%7C?hl=en","owner_reply":{"text":"Thank you, Rachel. Our commitment is to serving you and fixing problems. Let us know if there's anything else we can do.","date":"2018-07-30"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBbThESlZBEAE","author":"Scott R","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJFNjtqdGB9S22v5GsCK1xsPiPb3S4a_ehbG631Q5ZNgyzN=s120-c-rp-mo-ba12-br100","rating":1,"date":"2018-08-31","text":"Stopped in looking for a new truck. Salesman acted like he didn't have enough time to help me. He was very rude I went down the road a short ways and bought a new Dodge.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBbThESlZBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAm8DJVA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBemVEdTlRRRAB","author":"KellyGB","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVOdhqjMsUJgr9qoQ2az5xTpKuyVAxroVhyFQ0XQCpCv3Dphm2GWg=s120-c-rp-mo-ba12-br100","rating":4,"date":"2018-08-28","text":"Great deals, great staff. Purchased the Lincoln MKC and wished it was the same.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBemVEdTlRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAzeDu9QE%7C%7C?hl=en","owner_reply":{"text":"Thanks for the 4 star review, Kelly. Please let us know how to make it a 5 next time! We need all feedback from our customers.","date":"2018-07-30"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBNE52OHNBRRAB","author":"Jennifer H.","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWzr8sEK1FXdeqyTcBWejQwkFiQpSvbJAjajYPzWKtjLNHJ--xY=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-08-26","text":"I have never had a bad experience here. The reps are nice and efficient. The service is done correctly the first time...shout out to the people who actually do the work...If I have things to do, I get a loaner, I've been driven home and picked up and I've waited and the job was done right on time. The waiting area isn't as fancy as others I've visited, but I don't need fancy coffee and a huge selection of snacks, I want a car that runs and people who will make that happen. I also think that the prices are fair. I wondered if I should take my latest problem to someone closer to home and thank goodness I didn't as the part was covered under an extended warranty!  I don't have an extended warranty, the part was given an extended warranty by Lincoln. So my six year old car received a covered repair. Shout out to Lincoln! Thank you to everyone, especially Corey.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBNE52OHNBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA4Nv8sAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURRcmNpVVVREAE","author":"Charlton Warmoth","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLWPZ3f011ue1nHT31_7sPVqYRZNawFcH4Y0VlTpx6sSnbk1g=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-08-24","text":"Friendly, knowledgeable Staff and good deals outstanding service Department would  buy from again Thanks Rough Team","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRcmNpVVVREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQrciUUQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNnamFlY19BRRAB","author":"Matthew Noffke","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXKCgSlcF96JtfaBTkC62Tm3v0cewB8mu5-3U7weNvC9C2O0rWH=s120-c-rp-mo-br100","rating":5,"date":"2018-08-21","text":"My wife and I walked into Tom Roush not knowing what to expect in terms of the dealership and employees. We knew which type of vehicle we were aiming to purchase; however, we were pleasantly surprised at how professional and welcoming the team was. Our salesman, Alan Willitzer, was honest with us and never once pressured us throughout the process. He was attentive to our needs and made us feel at ease. We highly recommend this dealership as they provide high quality service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNnamFlY19BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgjaec_AE%7C%7C?hl=en","owner_reply":{"text":"Thank you Matthew.  We are very pleased you and your wife had such a great experience.  Welcome to the Tom Roush Auto family!","date":"2018-08-22"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNncHJqRXpRRRAB","author":"Denis Ryan","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU-99XS7KgbOskbePtnea2Ox7ohtVz7FLv5IkMooOLxs83ytm6q=s120-c-rp-mo-ba12-br100","rating":2,"date":"2018-08-15","text":"I really like the mazda service department. I have had issues with the sales department.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNncHJqRXpRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgprjEzQE%7C%7C?hl=en","owner_reply":{"text":"Thank you, Denis. We appreciate the feedback. It's how we improve and we try to never stop. We apologize for the unpleasant experience and invite you to contact the dealership at your convenience to address your specific issues. Our number is (317) 896-5561.","date":"2018-08-15"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3eC1PRFh3EAE","author":"Anthony White","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWoQaGsGCrIKv3E9sQEcv_buTWjAhXWkZO7FqS44P1aHU1p5G9N=s120-c-rp-mo-br100","rating":1,"date":"2018-08-10","text":"Horrible ! I came into the service center today 8/10/18 to get my 2008 Lincoln Airbag fixed due to a recall ! Once done one of the service center guys in a black shirt came to me and said “I have Good news & bad news, we replaced your airbag but we had to brake the Wood panel on your glove compartment in Oder to get to it “! Then he proceeded to tell me I was the second car that they had to do this to! He then went on and said “ I don’t know when we will have a part ready for that but we will be in touch “ with a nonchalant attitude! I told him it was unacceptable and I didn’t bring it in like this so something needs to be done immediately about this ! It’s a inconvenience of my time and not appealing ! I will be keeping in touch everyday my self until this is resolved ! I also have the pictures as well!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3eC1PRFh3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwx-ODXw%7C%7C?hl=en","owner_reply":{"text":"Thanks for the feedback, Anthony. And, our apologies for the unpleasant experience. Hopefully, we've addressed this issue to your satisfaction. If not, please contact us as soon as possible and we'll do our very best to make it right.","date":"2018-08-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURRa2JUOG9BRRAB","author":"Jeff DeGroot","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUW3ZHe7HHXR9l8AJAzD9hkcsRkgbV--eSA9Se_6yb3luRwQuIOSw=s120-c-rp-mo-ba12-br100","rating":4,"date":"2018-08-05","text":"The service and service adviser were fantastic, efficient, and just as promised.  Although the car wash was a nice gesture, it appeared it was sprayed down with a hose and squeegeed off on the auto finish, you could skip that next time or actually use soap.... over all, very satisfied.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRa2JUOG9BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQkbT8oAE%7C%7C?hl=en","owner_reply":{"text":"Thank you for the feedback, Jeff. We appreciate the opportunity to improve our service for you!","date":"2018-08-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN3eTVmNDRRRRAB","author":"Bruce Cassady","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXkFze5lh2a4JT26Soy5MvDL0JxStogHJGigal2sdE2SPvlYfK7FQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-07-30","text":"Awesome experience where my salesman was on vacation, had the keys dropped off at his house, he then went and got the car on that Sunday evening, we drove it and we negotiated as our car had been totalled....now my wife works for Toyota and we bought a Mazda Miata....that's how great the service, selection and support you get at Tom Rousch Mazda!\n\nGo see Brent at Tom Rousch if you want to have a salesman actually listen, then locate that perfect car for you!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3eTVmNDRRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwy5f44QE%7C%7C?hl=en","owner_reply":{"text":"Thank you, Bruce. So glad we were able to help you out. Brent is a great consultant and always goes the extra mile. Please let us know if there is anything else we can do to remain a 5 star experience!","date":"2018-07-30"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRX0tyaDdBRRAB","author":"Linda Whitton","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJhA9BTkHXYKsffRqwXZXGIpktwTecPN9esFmo3uqa0TEi5Lw=s120-c-rp-mo-br100","rating":5,"date":"2018-07-29","text":"I was treated with respect and both the sales associate, Andre, and the manager, Chris, were attentive to my objectives for a new car purchase.  They listened to what I wanted and went the extra mile to provide it.  Andre was very patient and thorough.  When I drove off the lot I felt well oriented to the vehicle’s features and felt comfortable that I had made a good purchase decision.  My impression is that the Tom Roush philosophy is to build continuing customer relationships—a rare thing is today’s disconnected world!  Thanks for a great car buying experience!!  Linda Whitton","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRX0tyaDdBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQ_Krh7AE%7C%7C?hl=en","owner_reply":{"text":"Thanks, Linda....For the review and the kind words. We're here to make the process of buying as easy and accommodating as possible.","date":"2018-07-30"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNBMGFXZDN3RRAB","author":"Smart Dumb","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLysbvhGTq1jYpOdsHyrlR--bLrzjaNyp7uAQgQ0HgKlhoh_Q=s120-c-rp-mo-br100","rating":5,"date":"2018-07-23","text":"I bought a used Lincoln from here and it went well. They took $1900 off the 21.9 asking price to get the car down to my 20k budget with no hassle at all.\n\nLifetime oil $30 oil changes and guaranteed loaner cars for service longer than 1.5 hours is fantastic. I took my car in a few months later for some minor warranty work. The parts took weeks longer than expected but they gave me a very nice loaner car and I had it for the entire time my car was in the shop. It takes a lot of stress out knowing you will get a loaner.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBMGFXZDN3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICA0aWd3wE%7C%7C?hl=en","owner_reply":{"text":"Not sure how you prefer to be addressed;) but thank you for the kind review! Glad you had a great experience here at Tom Roush. Be sure to check back with us any time for all of your service needs.","date":"2018-07-30"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURBMW9DakZnEAE","author":"Leigh Anne Ernst","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjW1kemb_kzlMHvUt2Wk64fCfpPiObBIf0lC4pRhz4yQaSe1NWzB=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-07-10","text":"Amazing people. They worked with me, even though I was from out of town and had a lack of paper work, and got me into the car of my choice. Great service, I'd be more than happy to return for my next purchase.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBMW9DakZnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA1oCjFg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRbk03YjZRRRAB","author":"Expert Reviewer","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKSbZIaVhuO36qnKpz8eG-4uGQD_lSulecIKuU2ECWFp1jAeQ=s120-c-rp-mo-ba12-br100","rating":3,"date":"2018-07-08","text":"Not very friendly staff...  I own 3 Lincoln vehicles, went car shopping and NO HELP...that's what I wrote, no help. Not 1 salesperson came up to me to close the deal.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRbk03YjZRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQnM7b6QE%7C%7C?hl=en","owner_reply":{"text":"I apologize you did not receive the level of service we strive to deliver to each and every customer. I'd welcome the opportunity to discuss your experience with you further and offer a personal apology. You may reach me at (317) 896-5561 or by email at blyons@tomroush.com. Thank you for the feedback!","date":"2018-07-09"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNnemZheldnEAE","author":"Amy Stokes","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWNAu733qswk5u_Z8xXJn21s0G-In2L1J9DPNQa-t31H0fa4c6PEg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-07-02","text":"Bob and John at Tom Roush made this the easiest and best car-buying experience.  I couldn't be happier with our new vehicle!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnemZheldnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgzfazWg%7C%7C?hl=en","owner_reply":{"text":"We're glad you had such a great experience with us! Thank you, Amy, for the kind words and for the opportunity to earn your business.","date":"2018-07-03"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBOE92N0t3EAE","author":"GS Hosch","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJ_Yt8VsaapAxJv6cC5cxJbfNeDjUXqHUt4oV7Ph5PlieUaKA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-06-25","text":"Great place to buy a car. Bob Wood my salesman was great. They take good care of you.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBOE92N0t3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICA8Ov7Kw%7C%7C?hl=en","owner_reply":{"text":"Thank you for the opportunity to earn your business. We appreciate the kind words and please let us know how we can help in the future!","date":"2018-06-26"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURRbGQzUHJRRRAB","author":"Shatoria Lunsford","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWSJlI3f7UUZMK3WsQ7UhMCdvT-94hs1-QsmrAg90E0HD0k0vRz=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-06-22","text":"Tom Roush Mazda is an amazing dealership. When walking into the dealership, you are greeted warmly by all around and the atmosphere is relaxing. I really enjoyed working with Skylar. There was no pressure, he listened to what I wanted and he was funny, personable, and made my first car buying experience very pleasurable.\n\nDefinitely recommend for firs time car buyers.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRbGQzUHJRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQld3PrQE%7C%7C?hl=en","owner_reply":{"text":"Thank you, Shatoria! Your kind words mean a lot to us. We hope you enjoy that new Mazda3 and let us know how we can help you in the future!","date":"2018-06-25"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNndV9hZTlnRRAB","author":"Robin Taylor","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVqV3P7ydkb5NsYxFHiQfsf332ZLii707G4joV_r_Pze_crVfqT8g=s120-c-rp-mo-br100","rating":5,"date":"2018-06-21","text":"We stopped in for a simple test drive, and walked out with a gorgeous, new CX-5! So fortunate that Brent Cassady was my salesperson! From the first moment, he was personable, knowledgeable and truly focused on what I wanted in my next ride. So many times, salespeople try to sell, instead of being interested in what, I, as a customer want. My husband and I felt the pricing conversation was negotiated pleasantly, and we felt no hard press. We decided to buy right then and there. All in all, this simple test drive-visit turned into a great customer experience! Hmmm, perhaps that’s what “CX” stands for in “CX-5”. Glad we went to Tom Roush Mazda. Thanks again, Brent!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNndV9hZTlnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgu_ae9gE%7C%7C?hl=en","owner_reply":{"text":"Thank you, Robin. Always glad to hear about a customers' great experience! Let us know if there is anything else we can do for you. Oh, and we like Brent Cassady too!","date":"2018-06-22"},"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnMGZuX0d3EAE","author":"Closed Account","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKHe0WgVTJzLe7saO5UNiwmLvbIKdRaSptNnGKLcIHOJhKzK3c=s120-c-rp-mo-br100","rating":5,"date":"2018-06-16","text":"Best Mazda dealership in Indiana.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnMGZuX0d3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDg0fn_Gw%7C%7C?hl=en","owner_reply":{"text":"Tracy, we love hearing that! Thanks for the opportunity to earn your business. Always let us know how we can help.","date":"2018-06-18"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURnNTctVDR3RRAB","author":"Rebecca Farino","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWzWloBKZIitrRp9vb_OUFEjm5edDJfkprS_kx78bX10whuGqd8gA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-06-14","text":"Tom Roush Mazda's team made the car buying process enjoyable. I truly never thought I'd say that about purchasing a vehicle. Their staff (Tom Roush-the owner, Tommy Roush- in Management, Brandon in sales, and Joel in finance) are personable, friendly, and go out of their way to work with you so that you're getting the best possible deal for your needs and wants. I never felt pressured to purchase a vehicle and they actively listened, explained the options I had in detail, and I left a very happy customer. I'd refer this dealership to anyone! :)","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURnNTctVDR3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDg57-T4wE%7C%7C?hl=en","owner_reply":{"text":"Thank you, Rebecca. We appreciate the opportunity to earn your business and the very kind words. Let us know how we can help any time.","date":"2018-06-15"},"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURRdDctM2l3RRAB","author":"matt griebenow","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWKKcIZo1M935bZUAZkmj8tWRaTw3bQwNZVk-5XW9GP6eIc80f4=s120-c-rp-mo-br100","rating":4,"date":"2018-06-12","text":"My salesman (Brandon Wiitala) was helpful, courteous, and always had a smile.  Brandon and the sales manager Jim were unbelievably warm and welcoming throughout my tirade of questions. This was my first car purchase from a dealership, and I loved every minute of it except the time spent back in the finance office. The finance employee was a bit rude and stand-offish throughout my questions regarding the documentation I was signing.  The finance employee acted visibly frustrated that I wanted to take the time to read the legal contracts the employee had asked me to sign.  The finance employee’s attitude was less than pleasant from then on.  If it hadn't been for the incredible level of customer service from the rest of the staff and the great inventory at Tom Roush in Westfield, I would have left without buying.  Granted, I did ask way more questions than most would throughout the process.  It was my first car loan.  I was nervous.  It does not excuse the attitude with which those finance questions were approached.  At one point, the finance employee actually said \"That’s not important.  It has never come up before, you'll be fine.\" I was asking a question about how a legal dispute would be handled.  If it wasn’t important, it wouldn’t be in the contract.  Overall, a phenomenal experience with the rest of the staff.  I highly recommend Tom Roush Mazda in Westfield.  Their sales staff and sales manager are personable, friendly, and knowledgeable.  It was a no pressure environment with a focus on relationship building and trust.  It was great.  I'll buy my next Mazda here.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRdDctM2l3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQt7-3iwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNROU8yWDlBRRAB","author":"Kristen Fick","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU8qJuZphcNkWHQsRQInNkho_LOOV7YxoTFZQFDN6rb5OWRrnslPQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-06-10","text":"I got a great car at a great price without the \"What do we have to do to get you in this car today??\" nonsense.  Go see Andre, he is delightful!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNROU8yWDlBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQ9O2X9AE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBdFltWU5BEAE","author":"Tammy Dion","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLygwjbR2aBq_AQN-Pe_Y2lVEJDRiU80zxrmJoxupuiBAgBRA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-06-05","text":"AWESOME I would recommend anybody to go purchase a car from them or even get serviced on your car the very nice and they go out of their way to make you feel comfortable","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBdFltWU5BEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAtYmYNA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNRai1UcVpBEAE","author":"April Swales","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLjWE7sAq92YKuADCK7OWrIJqk50WwZuHKtLtTnBWZYsqXaDg=s120-c-rp-mo-ba12-br100","rating":1,"date":"2018-05-21","text":"I bought my car from Tom Roush Mazda and that experience was great no complaints.. its unfortunate that my great experience ends there however.  Working with the service department is a joke. They recommend services needed that aren't, this had been verified on more than one occasion as I have taken it to my mechanic to perform only to have him say it's fine. I also had a recall performed and 5 days later I have the plastic undercarriage fall down on my on the highway 20 miles from home, when I called the service department one of the advisors Scott I believe it was insists I hit something, I was there in my car with other passengers to vouch for me, we hit nothing, we just had gotten on 65 in fact, so the only change was speed of the car, but Scott the service guy cant accept that, he argued with me on the phone and even in the dealership in front of customers and then even told me to get out!! Wow. This is how you  treat your customers!! No one taught this guy you don't argue with the customer .. its customer service 101..They put on a busted up plastic piece and sent me on my way. I am contacting Corporate after this review. I may need documentation if something happens to me on my next road trip which I made them aware of but something tells me they dont care about my safety just my dollars.  I will never spend another penny at this dealership, they just lost a customer for life.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRai1UcVpBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQj-TqZA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN3OV8zby1nRRAB","author":"Kenneth Smith","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLrkZKuh-PLnMwf03E2hgbcXd-YIFwDKDP53IUfGUy5cWh87w=s120-c-rp-mo-br100","rating":5,"date":"2018-05-19","text":"Brent Cassady has sold us two Lincolns.  He is an excellent person to work with - he is knowledgeable, laid back, and doesn't pressure you.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3OV8zby1nRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICw9_3o-gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNRLTcyX1hBEAE","author":"Joshua Welty","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVfxlLgkYkGBPXhDYOjY1KN4LaRfPLF50VRRWS3JcIZpOfN4K89=s120-c-rp-mo-ba12-br100","rating":4,"date":"2018-05-13","text":"Would be ideal if it had free breakfast.   But great hotel.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRLTcyX1hBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQ-72_XA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnb3RyS0l3EAE","author":"Saud Jakupovic","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIaw9HjQwBrCO6rKpuItT96v98a5TC9pGrBMBLPnznQ25T1wA=s120-c-rp-mo-br100","rating":1,"date":"2018-05-09","text":"This dealership is a real joke. I called from 50 miles away three times to tell them I am coming to buy a car and last time when I was 20 min away and when I arrived car was of course sold. Without apology just like that . Salesman name was Joshua and I don’t recommend buying car from this dealership.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnb3RyS0l3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDgotrKIw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURBMFBxYlB3EAE","author":"Natalie Randolph","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIDrM-84gN1fC72BUl9SYrT8XQv0KJ8SbL4q0obyGY7wLaOyQ=s120-c-rp-mo-br100","rating":5,"date":"2018-05-08","text":"Thanks to Denny and Bob we got a great deal on our new car! This is the 2nd time I've gone through Tom Roush to buy a vehicle so I'm so glad I  did!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBMFBxYlB3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA0PqbPw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBbDRlbmxnRRAB","author":"Steve Skillern","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWvpQ6GTOi-O__sSHVHoh4n8QUiXTsxRbTRChT8x1N8igpjr3U-=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-05-07","text":"Andre Kennedy is an excellent salesperson, knows his product and has an exceptional customer service attitude.  He made the experience easy, which I rarely expect when buying a car.  The sales manager Jim was also nice, reasonable and professional.  I would buy from Tom Roush again based upon this experience.  I cannot say enough about my new Mazda CX-5.  Go test drive one!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBbDRlbmxnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAl4enlgE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBek5IQnNBRRAB","author":"Geralyn Koehler","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI0Net7BaurNJ9aLF9__RXMCKFfnoqQ2WnBYQbdfrJSwZCfFA=s120-c-rp-mo-br100","rating":5,"date":"2018-05-07","text":"Bob Wood was very accommodating and down to earth.  No sales pressure at all.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBek5IQnNBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAzNHBsAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRenEzRXd3RRAB","author":"Amanda Reinhard","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVZLcWBRXXa8PrAd2xmTP6l3Ho1Srwh3-CnsvroG9508K2nI3wQ=s120-c-rp-mo-br100","rating":5,"date":"2018-05-04","text":"Brent went above and beyond to assist me in my car buying experience!! I recently started a new career and with that, I had to move from a car to an suv. I had just purchased my car two years prior so Brent truly worked with me on the financing and was able to help put me in the best position possible! I highly recommend purchasing from Tom Roush in Westfield. Everyone was so friendly, helpful, and most importantly knowledgeable!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRenEzRXd3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQzq3EwwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNnXzVxYUxBEAE","author":"Gary Hansel","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUf-QNRFX4vwGk4XjsTlgLo95Sz51ITDTp-tPvZSAsxAh_OVRfp=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-05-02","text":"Leased a Lincoln MKZ ...No pressure ..fast and highly professional everyone was very friendly and so easy to work with. Highly recommended. Ray was very knowledgeable and made the process painless. I will be a repeat customer. Thanks","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnXzVxYUxBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICg_5qaLA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNRcUxYUmRnEAE","author":"Jim Edwards","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJLoCApa-C2XgLnqsLfWeuIINx0HIm4vianZ-BpuRQ1obHISA=s120-c-rp-mo-br100","rating":5,"date":"2018-05-02","text":"The service team at Tom Roush has consistently been one of the best I've experienced.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRcUxYUmRnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQqLXRdg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnaHNQUEVnEAE","author":"David Sandridge","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV5eeOr48p6zmtZob5kRUFE5TzncPLNwVctQwiMg1ivOZV1ynKIwg=s120-c-rp-mo-br100","rating":5,"date":"2018-05-01","text":"This dealership was awesome, I worked with Skyler and he did a great job explaining to me the details about the CX-5. He was well rehearsed on the specifics of the vehicle and how it compared to other models in its class. I'm very satisfied with my service at Tom Roush.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnaHNQUEVnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDghsPPEg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBbTZmbWpRRRAB","author":"Jacob Dines","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLNNp20_bgZb40OlLFiBvhnt3JtfUQLEqGYvk6N4q-EDmzW3w=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-04-11","text":"Sales people were friendly and prices were great.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBbTZmbWpRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAm6fmjQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3cDRTMWR3EAE","author":"Megan Trainor","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLir6ix2TlJOEj2bDaxpy5_R4bLYj7WMTmhWLXaLDLehjADwI5d=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-03-20","text":"We all really enjoyed working with Brandon. He was very low pressure yet very helpful. He had a sense of humor and was good at casual conversation. I know he’s new at this, but he did a very good job with us.\n\nThe African American gentleman was also super friendly and welcoming. He was always watching to be sure we were being taken care of. I’m sure we would have enjoyed working with him, too.\n\nThis was the most positive car buying experience we’ve had in recent times. Thank you!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3cDRTMWR3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwp4S1dw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURBMlplVlVBEAE","author":"Googlicious Bytes","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjX8e54p8T0p3uhU_3TPUk-Z2wwtoi9rFpJ8SOeMvRqGtXwtEDcO=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-03-08","text":"Switched Fr: Ray Skillman Where I Originally Brought Thai (My New Car) To: T.Roush For Svc...Just So Much Better Svc Wise, Friendly Staff (Spl Thx To: Yvonne Rogers - Mitsubishi Svc Adv & Tammy Jones - Dealership Cstmr Svc Rep) They Treat U Like They Care About Ur Car...Hvn't Had The Pleasure Of Deal'n W/Sales Staff - But Will Definitely C Them 1st When Ready 2 Buy Again😉","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBMlplVlVBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA2ZeVUA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBb01TOFR3EAE","author":"Lynn Dieren","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI8QsgpOFPTHy4MFWcoqHD66hhPi8z7VqkiCv7xbKGHuAqUKQ=s120-c-rp-mo-br100","rating":5,"date":"2018-03-05","text":"I love my new car, and working with Brent is always great!  He's very knowledgeable and helpful, and always very patient, even when I change my mind about colors, options, etc.  My entire family has been buying cars from Brent for years because he is wonderful to work with.  Tarak Rahmany did the financing for me, and was great to work with as well.  I'll definitely be back for another Mazda in a few years!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBb01TOFR3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAoMS8Tw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURReUpiYldBEAE","author":"Greg Eiler","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVCDHLkhou9Bv03vPo8DD32Nn5WNgrGxUfcsI_WiGG0dBKuowFc=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-02-26","text":"I've purchased my last two Mazdas from this dealership and I've only had pleasant experiences; of course, they low-ball on trade-ins but who doesn't?","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURReUpiYldBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQyJbbWA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3cjhLOEl3EAE","author":"Mary Beth Cox","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIeaauyLTvWA-TbLDtHIvvjXb9B0P86fWHNN9cQ1HwurYQMlQ=s120-c-rp-mo-br100","rating":1,"date":"2018-02-26","text":"Yes. My husband and I had a joyful experience with john . Very upfront and understood our situation . Smooth process.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3cjhLOEl3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwr8K8Iw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURReGVHeHlBRRAB","author":"Keith Bailey","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVGILkyNgnA9wL08yf8jGu5Wj8y1WT2CGLu76oQ5Cbi5n4_ezTG=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-02-19","text":"Get buying experience! Larry and John went the extra mile to help me find the vehicle I wanted and the payments that fit my budget!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURReGVHeHlBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQxeGxyAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURRckxtNVBBEAE","author":"Albert Middget","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKGlz2sFJfvfNNQTJo7V-WcfM56him_qdpgICtHXtoAks6b_Q=s120-c-rp-mo-br100","rating":4,"date":"2018-02-15","text":"I had a wonderful car buying experience. The car speaks for itself and the salesman Jim Barbour told me that and left me alone. I came back to request him because my car was that good and stood out against the competition. Before I continue, I want to say that I love my Mazda. I have a 2015 mazda 3 and it has been a pleasure to drive.\n\nI finally had to pay the piper for the 60k maintenance(btw the extended warranty is a money grab because the car was built that well). It was $750. Parts were 370ish total and the labor around 410. It was $95 labor per job. The quote was accurate. While I trust the tech and appreciate the experience, I feel it was a bit pricey. I am out of warranty and will not be returning to get service from the dealer, but they were professional and seemed to care about the brand, quality of service, and were knowledgeable about the car.\n\nI would recommend mazda cars and as of this moment plan of buying another one in the years to come.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRckxtNVBBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQrLm5PA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRd0t1MnJRRRAB","author":"Kyle Blanck","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKoK9mLqspJ9i80qD8uNaUMjE_q0WAA5X3-UrtAO_f7EgYKqQ=s120-c-rp-mo-br100","rating":5,"date":"2018-02-12","text":"Marko Gruber & Jim Skinner were very helpful during my purchase process of my new 2017 Mazda CX-5. They weren't \"pushy\" and I didn't receive numerous annoying phone calls, emails, and/or or texts from them. Before we reached an agreement on a price for my vehicle, they seemed to be very honest and up front with my wife and I. I'm not the type of person that likes the process of going back and forth on pricing for a new vehicle, but Jim and Marko made the process easy and respected my opinions in regards to any bids I'd make for the car. Everyone knows a salesman likes to make a buck, but not every salesman makes the \"Customer's Buck\" their #1 priority. Tom Roush did that for me.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRd0t1MnJRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQwKu2rQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBcjlHRXN3RRAB","author":"Virginia Fitzgearld","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIjeZfQjUOzLmheAv7cL7uSXCxsFHYSWqR8uvDNVrf47UMdpg=s120-c-rp-mo-ba12-br100","rating":2,"date":"2018-02-04","text":"We were quite disappointed here. We got there an hour and a half before they closed and they were not interested in giving us a true quote on how much a car would be. They did let us drive a car. However, when we started talking price, all he would give us was a ballpark figure. Even when we asked specific questions all we got was vague, ballpark answers. We went to Penske Honda the next day and bought a car there.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBcjlHRXN3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAr9GEswE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURndGFLVkl3EAE","author":"Sandra Gilley Reid","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVDudPNQWhvY9XTbwHC77R0tOqadpqSYa7J7hZtlg_hrXeAu050=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-01-27","text":"Excellent customer service during tire replacement from check-in to work completion. I was updated throughout the whole process.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURndGFLVkl3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDgtaKVIw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRZ3YzcDBnRRAB","author":"Jason Lynch","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjW2r7vBbvOZ1nJwU2bcULw4ddnCDfCfLBLzfKZBtOI3Ui8XtvA=s120-c-rp-mo-br100","rating":5,"date":"2018-01-22","text":"Lee was great to work with and the new car is fantastic!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRZ3YzcDBnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQgv3p0gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBZ3J5X3ZRRRAB","author":"Gayle Gilmore","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVndJC2ZYb0pl6CWV7Tr3DFCFA8e7DU-vesuOfD0zo5u-kFQgUG=s120-c-rp-mo-ba12-br100","rating":5,"date":"2018-01-21","text":"The service was great, and the people very friendly. The service advisor kept me up to date on the progress of the service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBZ3J5X3ZRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAgry_vQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNnaTVfcFR3EAE","author":"loralei campbell","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLASBfusXO7zQrkztyx9eURdxVhu1z9dHsZntfbeEFQJe2MGg=s120-c-rp-mo-br100","rating":5,"date":"2018-01-18","text":"Always a wonderful experience at Mazda. The service technicians who greet you are always pleasant and know how to help you. They are courteous and want to get your problem solved as quickly as possible. I had fender bender and when I brought my car in they found a problem that the company fixing my car did not find. This Mazda store is fabulous!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnaTVfcFR3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgi5_pTw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRN016cHpBRRAB","author":"Cary Myers","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJGBR5f4FSp-2dE4VL2Y4cct_h9DM1pG0qWMBEteaixoRaeVQ=s120-c-rp-mo-br100","rating":5,"date":"2018-01-12","text":"My car does not make noise anymore. Though I am disappointed that my Mazda3 needed to have new front wheel bearings (both sides) after only 140,000 miles, I do appreciate the quality work performed by the Tom Roush staff.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRN016cHpBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQ7MzpzAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNncWZhLXBRRRAB","author":"yogi (Yogi)","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJq19rZasn-fk_YSVNvAmTdTmRPH7CRvlp55ztGmYip-IUs_R4L=s120-c-rp-mo-br100","rating":5,"date":"2018-01-02","text":"I got my brand new car here. The staff are so friendly and welcoming. They give u best deal right up front. I did my research for my new mazda and this place gave me the best deal in and around Indy.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNncWZhLXBRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgqfa-pQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3cklyWEt3EAE","author":"Stacie Goodloe","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXRwKErGVFERqyvWj8AVM97lU0XtJdW9DLwtXaZZW7yaHlbdgUL=s120-c-rp-mo-br100","rating":5,"date":"2017-12-11","text":"Very helpful staff, and friendly service. The staff are very informative; willing to answer all questions. Not one negative experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3cklyWEt3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwrIrXKw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3b00tTlBnEAE","author":"Francisco Lynch","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWOGJsWIct5TLEa9fjU5re1yoYOyUm6xoqva59iCwxZpY9BU85j_w=s120-c-rp-mo-br100","rating":5,"date":"2017-11-26","text":"Andre was great and efficient. We were in and out in less than 30 minutes.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3b00tTlBnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwoM-NPg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNRdXVXSUlnEAE","author":"Shauna Stevens","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI10tGv-qUIctjyep_ftfv-1F7xFzrkS5dg-s5FBjMGaOIbgw=s120-c-rp-mo-br100","rating":4,"date":"2017-11-23","text":"Great customer service.  Price for oil change was reasonable.  Did not have to wait hours on a Saturday for an oil change like I have done before at some other places.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRdXVXSUlnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQuuWIIg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNRNy1fZFJBEAE","author":"Veronika Shumaker","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIBCLVJhKVHYwip-clnNx_2Xp3JmnnkYXZExPOZBuNLj30Lyg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-11-18","text":"Really excellent customer service both in sales (no joke) and service. I've never had such a good experience purchasing or servicing a vehicle. Thus is probably where we will purchase all of our cars from now on.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRNy1fZFJBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQ7-_dRA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3bmNQdmJBEAE","author":"Michael Lindorff","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUkPsACqOXaH5rycu8ySGk2lNNHDNTF4RQ-CjwFbhpGtqBUznvTHw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-11-09","text":"The Tom Roush dealership is a very friendly place to visit. I have found their staff to be very helpful, and there visitor area, or waiting area, is very well equipped with drinks such as coffee and water and various snacks. Also, there is free WiFi available while you're waiting for your vehicle to be readied.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3bmNQdmJBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwncPvbA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURnNFpUOHdBRRAB","author":"Steve","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKndUVE0NvBdNt7UNcn4vmOQ0c8Gg9zF5tN456-BsQPCNPJRKg=s120-c-rp-mo-br100","rating":5,"date":"2017-10-31","text":"Larry was great to work with and very fair.  Very happy I found a vehicle with these guys.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURnNFpUOHdBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDg4ZT8wAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBOGVMQzlnRRAB","author":"Jackie M","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJUix506LcEXysAr0HSiAtepWy0r2tNRrHn77pCJo29RLna1g=s120-c-rp-mo-br100","rating":1,"date":"2017-10-23","text":"I leased a Mazda 3 from Tom Roush and was pleased during that time. However, at the end of my lease, my salesman didn’t really try to help me find any other Mazdas to buy. He offered no incentives or promotions, even though I had been a loyal customer before. I was disappointed, because I had every intention of buying a Mazda. I ended up buying a Honda and I’m happy I did. My boyfriend is in search of a specific CX-9 and was assured by a Tom Roush employee that they had what he wanted in stock. He called them several times to make sure (we live on the south side and didn’t want to waste our time driving up for a car that’s already been sold). Again, the lady assured us that it was in stock. We arrived that day, only to find out that it had been sold the day before.  The sales people told us that it wasn’t their fault and blamed it on a computer inventory error.  We left very disappointed. All they had to do was call us back and inform us that they sold it, before we wasted our time. They need to work on their customer service. I won’t return to Tom Roush ever again. Being disappointed twice is enough for me.\nUpdate: The lady from Tom Roush called my boyfriend today and admitted that she knew the car had been sold prior to our visit. She did apologize, which was nice. But it still was a waste of our time. Hopefully, they learned their lesson from this review and our experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBOGVMQzlnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA8eLC9gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBNnRIbFdREAE","author":"April Kosinski","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI1DYM9fE7Wru3PAA6HsyU3ltrNCS66PNsbMLEyEW1BvvVBhA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-10-20","text":"I highly recommend! Corey, the service manager, is awesome! He is always so helpful and takes care of the customers quickly and efficiently! I always use this dealer because the service is so great!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBNnRIbFdREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICA6tHlWQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNRX2Z5R2R3EAE","author":"Steve Carnal","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIH7truKMgyS0UfOps9KJwAKJVNpHHzs7nHwqk_YCYLtlJj3g=s120-c-rp-mo-br100","rating":1,"date":"2017-10-13","text":"My wife was accosted by a sales person that made inappropriate comments about her appearance.  He did apologize, but basically told me  my wife look inappropriate.  DO NOT DO BUSINESS WITH THIS DEALER.  SCUM BAGS.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRX2Z5R2R3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQ_fyGdw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURBeDVUWFJnEAE","author":"kelly kraus","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV3f1yA96lZs9mjskhPcuv6SVdcFS1gkI3uMV6XDO8dr4WY4VRyEA=s120-c-rp-mo-br100","rating":5,"date":"2017-10-06","text":"Awesome sales people.  My husband works there with some very nice professionals","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBeDVUWFJnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAx5TXRg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNncm9TTFlnEAE","author":"Mesha Burton","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWlVOchCrVxJRgL1kdXY-5wahfFzXHDe53OXp2FNNhYBg72_SKgXA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-10-05","text":"Got the car of my dreams that I worked really hard to get! Marko was great, didn't pressure me at all, he listened to my needs and wants and made it happened. One of the best car shopping experiences ever!!!! Everyone was Awesome!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNncm9TTFlnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgroSLYg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnejhxcUxBEAE","author":"Joy Clampitt","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXefqAehx5gpRZH0lcHk-Z2YiVHcDryWwuenvhgYeg67BBC1yw=s120-c-rp-mo-br100","rating":5,"date":"2017-10-03","text":"Ray was wonderful to work with and I would highly recommend him and Roush to anyone who is looking to buy a vehicle!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnejhxcUxBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDgz8qqLA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNnLXBXQ0dREAE","author":"Geneva Mansfield","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV-1wd-a5Qt7a8EdmIcIRBau0j1BQ_q5TJWaQjbDFF2KEkDpzdC=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-09-26","text":"I had a very wonderful experience with eveyone who assisted with my purchase. I love my new Mazda and I will recommend the dealership to my friends and family.\nGinny Mansfield","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnLXBXQ0dREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICg-pWCGQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnX3ZyQVJ3EAE","author":"Scott Wolff","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI8k15fVJYzkEwFtgqLMqn_vP18IqB1m_VBIyCDoAZdicwEAA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-09-20","text":"We test drove two Lincolon Automobiles, a MKT and an MKX.  Loved the MKX and will be buying next year.  What was most impressive is the sales representative that worked with us, ask for Lance.  He is extremely knowledgeable and a pleasure to work with.  I only wish they had a location on the south side of Indianapolis.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnX3ZyQVJ3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDg_vrARw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURRMnNQcVFnEAE","author":"Bill Graham","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI7-z7VhXWSfDc0oPyBBb27t3xez_Ii-ZG6paV7aZbcfo6Qsg=s120-c-rp-mo-br100","rating":5,"date":"2017-09-19","text":"Chris ....was great support in repairing our Lincoln. Chris was explained the exact cause of our needed repairs and worked out a solution that was cost effective. All while doing so with above and beyond Excellent customer service.. Trust in this service department ..they deliver on what they say.  Thanks again Chris.\nBill G","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRMnNQcVFnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQ2sPqQg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN3eEltZ3p3RRAB","author":"LAWRENCE HART","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXlENErEegzv3PVkjLUrWSu5mxB_gtKc0trC332AI64kqZUjO8=s120-c-rp-mo-br100","rating":5,"date":"2017-08-26","text":"Excellent and professional dealership. I would not hesitate to purchase another vehicle from the dealership.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3eEltZ3p3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwxImgzwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURneU9Ia3hRRRAB","author":"Sydney Blackburn Stephenson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUWd1sviuLJ9Dt5F40HJQhyzpTTNSlHXCkJW1gfTGo9gQQO3FJI=s120-c-rp-mo-br100","rating":5,"date":"2017-08-26","text":"Awesome service on my Lincoln every single time.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURneU9Ia3hRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDgyOHkxQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNnenJ2NzN3RRAB","author":"Stephanie Payne","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJuXhp1PO9VZ3a2EEstcGiM7DCmiY3QHv_WkvOfSdmyMPtPng=s120-c-rp-mo-br100","rating":5,"date":"2017-08-25","text":"Great car buying experience. Personal attention was a plus as well as living close by the dealership. Would definitely recommend!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNnenJ2NzN3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgzrv73wE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3MnUtZFRBEAE","author":"Tom Hilligoss","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJTssUxXtlA6N0X4x0JqNWB7lyO3a9xhvvpievMP87ZjFngmw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-08-22","text":"Daryl Cox was a true gentleman and a pleasure to do business with. Others that I met were very hospitable.  Great organization!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3MnUtZFRBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICw2u-dTA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNBbjhyMWxRRRAB","author":"Barbara Maloney","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJrQ5jTXvmHOHIdsgmYbsczud6f7lXtcoflbVRilRMwXgghPA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-08-22","text":"Loved it!!  Great car, great price,  great service! !!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBbjhyMWxRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAn8r1lQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBNl9HNFlBEAE","author":"Sarah Cooley","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLesASXu9jrRxbs5y5X6A0pvZ1Y4KnF1qku_0c9Ub4C3D0egA=s120-c-rp-mo-br100","rating":5,"date":"2017-08-21","text":"I am usually skeptical when it comes to car dealerships or salesman, but I was pleasantly surprised with my buying experience. Lee was hands-down the best salesman I have ever worked with. The \"extras\" they offer for their vehicles are a great bonus too. I am disappointed that I didn't buy all my previous cars here!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBNl9HNFlBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICA6_G4YA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3dFp5cFh3EAE","author":"Bridget Arnold","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXWOzdik4RL8dxSKJGxWV1jgACtJFO6N5TF8KVWZNe7hQUv7JuX=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-08-09","text":"Exceptional customer service experience! They made my purchase flawless and simple throughout each step of the process. The paperwork took less than an hour total. I will definitely be recommending them to others. Brent Cassady is very knowledgeable and helpful. He took the time to answer all my questions, listened to what I wanted, presented many options and made me feel comfortable. I never felt pressured or pushed to make a decsion before I was ready. They were very upfront and did not try to upsell unnesccesary items or take advantage. No hidden \"extra fees\" like many local dealerships. Offered a reasonable price from the start without the back and forth. I got a fair price for my trade in. I received an excellent price on the car I purchased. When comparing cars available on Autotrader and also inventory through the big name dealer complexes that advertise heavily, it wasn't even a close comparrison. The car I purchased has significantly fewer miles, a better trim level and feature package for a much lower price than what other dealerships offered. They provided a clean report and service history on the VIN number. The car is clean, detailed and in excellent condition.There was one tiny minor scratch on the paint I was made aware of otherwise I would not have noticed. I appreciate that detail was disclosed. They went above and beyond assisting with getting window tint set up and an aftermarket accesory I requested. They recommended a reputable auto insurance agent to compare quotes and ensure I was recieiving the best deal. There is a reason they are able to rely on repeat customers and referrals rather than focusing on advertising and marketing efforts. Each member of the staff I worked with had been there for several years and knew what they were doing. It is always a good sign when a dealership has low turnover. I'm a particular person and they met or exceeded each request I made. They treat customers right! Overall great expreience and would highly recommend.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3dFp5cFh3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwtZypXw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNRcXVuWkZnEAE","author":"Mark Schilling","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJbu5ziRclz9Tw8Xo2EfJBcPin7N8fm0VTdBFpRIFP638MWyA=s120-c-rp-mo-br100","rating":4,"date":"2017-08-08","text":"Never bought a used car previously.  People at Roush made it a relatively painless experience.  Very nice and helpful.  Only suggestion would be a full tank of gas upon purchase like a new car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRcXVuWkZnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQqunZFg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNnbzgtaktREAE","author":"Kain Nosgoth","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUyz9ySsjnkD1lzZYqO489HVqNsAoo_fQEHS7IsaeT_j1O0wnYJYw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-08-04","text":"Such an amazing experience with this dealership today. I didn’t need to wait and was taken care by Dylan Cole. He handled all my car needs efficiently and answered all my questions in a very knowledgeable way. I placed an order for parts and was very happy with the prices and the free delivery to the store. I will definitely come back again.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnbzgtaktREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgo8-jKQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnN0l2VVV3EAE","author":"greg wolf","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK38GcGQHGj0bKM4UZBzm4WZOGXFR6rM92_pbUYEB58Gig9lA=s120-c-rp-mo-br100","rating":5,"date":"2017-07-15","text":"Special ordered a 2017  CX-5. Chris Bettis and entire team worked with us 90% over internet in NC to complete a very good experience. Kudos, Tom Roush Mazda!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnN0l2VVV3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDg7IvUUw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNRM0l6dU1REAE","author":"Joe Condeni","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLRnl7vIA7F3HJWqm-EsGp56DtQCLmF4VF6dp9bpRWYzzML_Q=s120-c-rp-mo-br100","rating":5,"date":"2017-07-03","text":"Was visiting from Cleveland and came by to look at a vehicle. Mike Haire was a great help and worked with us to get a very fair deal. Mike was very genuine and there was no \"gamesmanship\" like we found at some other dealerships.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRM0l6dU1REAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQ3IzuMQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBcFphNE1BEAE","author":"Steve Engelking","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJurXYDz2wlQV0s2omfyZbXS-y0VaXxHJfReogUrGQSfWCDig=s120-c-rp-mo-br100","rating":5,"date":"2017-06-30","text":"Great experience with Mike Haire and Mark Grover. We could not be happier.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBcFphNE1BEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICApZa4MA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChRDSUhNMG9nS0VJQ0FnSUNRZzZVSBAB","author":"Jake Sciaudone","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIjV0v_2aEWNOER3U8stcJhWRicfImqEAg_B_iglZr4cOss1g=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-06-27","text":"Mike Heir is the guy! He worked with us to get a great deal. My wife and I are not quick decision makers at all. He stayed with us about 30 minutes after the lot closed on a Tuesday afternoon, let us take a car home for an overnight test drive, then came in Wednesday morning on his day off to finish the deal... a deal that originally was only going to be one car but became two cars overnight as there was also a car on the lot that my wife really liked! A couple of hours later, my wife and I drove away with a 2015 Ford Fusion and a 2015 Ford Escape. Mike has been in touch several times just to check on us and make sure we are happy. I would highly recommend Tom Roush!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChRDSUhNMG9nS0VJQ0FnSUNRZzZVSBAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQg6UH%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNnX1BLc0R3EAE","author":"Linda Etherton","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJF92k1jLaw6F_VozejLw_0cODmCF62tqym9ia1Cap71lT6NA=s120-c-rp-mo-ba12-br100","rating":4,"date":"2017-06-23","text":"Everyone is exceptionally pleasant but I asked for a vacuuming and they forgot.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnX1BLc0R3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICg_PKsDw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNBczczQV9BRRAB","author":"Timothy Rush","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLlhUuejHy42fwWPFnrrCWYwQGB4b9uhWigcxQRyhoRoaWczQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-06-16","text":"Completely at ease. Staff was friendly and helpful without being pushy. Treated with dignity despite past credit problems. Was put in a vehicle nicer than anything I had ever purchased for myself. Hometown atmosphere!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBczczQV9BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAs73A_AE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN3aVllMGl3RRAB","author":"Barry Dennemann","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXTzlHCyfiwmm8NOk6JLQGLTbSc2U32jvHn4ErrEgun24CaF9cJ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-06-14","text":"Nicest people I have ever meet. I would really buy another car from them. Way to go everyone.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3aVllMGl3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwiYe0iwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChRDSUhNMG9nS0VJQ0FnSURndDRSdRAB","author":"Elaine","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU89Re58E-EIHN-qogUhpErWun_EE9AbDwWY8XsV0VxgXDTPja7=s120-c-rp-mo-ba12-br100","rating":1,"date":"2017-06-13","text":"Crooked sales team, and business plan. Don't buy used here!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChRDSUhNMG9nS0VJQ0FnSURndDRSdRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDgt4Ru%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnM3REYVd3EAE","author":"Nancy Richard","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJVq-nog6VgblrlVCqa5WkkmSov_wdeZhuyrwD04Q7VCFi_Rw=s120-c-rp-mo-br100","rating":5,"date":"2017-06-10","text":"Never dread taking my car in for service as everyone is very helpful and it is a comfortable wait.  The only things I might change would be the free car wash, of which mostly just rinses the dust off and then it drips dry so water spots usually appear.  Either improve it or remove it from the service.  I was given a Crew car wash coupon which was appreciated.  The other thing would be to ensure the mechanics use covers over their dirty shoes/boots when doing work inside of the car to avoid leaving dirty greasy marks on the interior.  The service specifically has always been more than adequate, though.  Thank you!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnM3REYVd3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDg3tDaWw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN3ak1lRHJnRRAB","author":"Amanda Ferguson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXe0gUhlMdQCWTfCrTwdVYv_iofdcAm3lV19p3VoM_GtEbATG4=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-06-04","text":"Amazingly helpful staff! The sales men are very nice and helpful!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3ak1lRHJnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwjMeDrgE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURBNE1uV1VBEAE","author":"Marla Maier","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVG8gUqhYpuXmRrezRYCdW2-ZMzANwvjJscmFCYmYiJ6zGdi1UB=s120-c-rp-mo-br100","rating":5,"date":"2017-05-30","text":"I had a great experience purchasing my CX5 from Tom Roush Mazda.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBNE1uV1VBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA4MnWUA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURRclpyUG93RRAB","author":"Chris W","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVo3eFPYEOta76UiVBVI4Fz9j1fLmZvQ81ggdhHlPPeo-_KnFtT=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-05-27","text":"All I can say is my experience was fantastic! Went to look for a specific vehicle they had, salesmen Brent Cassidy approached us and helped us. We test drove it immediately and liked it as expected! He wanted to proceed, we told him what we wanted and what we could do. He asked for a chance and we gave it to him. He was able to do everything we asked the first try and kept his word on everything he promised. Fantastic service and sales from a new and used car dealership! Highly recommend them!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRclpyUG93RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQrZrPowE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBaU9hUTRRRRAB","author":"Joshua Savage","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLdjrvESd_0_nZQsmQjzmzNy3yNd7VntoqgEtwq1MY-gBi3JQ=s120-c-rp-mo-br100","rating":5,"date":"2017-05-25","text":"Ray listened to my concerns and met my terms to get the deal closed quickly. This is a reasonable crew who takes pride in what they do.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBaU9hUTRRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAiOaQ4QE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNnak1ldERREAE","author":"Judith Kruger","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXfXP_18gAxmLUNqnZZ1OwI7T4dhmnkmuJjMSzc1u3iSDM-Lw=s120-c-rp-mo-br100","rating":5,"date":"2017-05-21","text":"My experience at Tom Roush couldn't have been better. The salesman Darryl explained the options on the car and the lease very well. This is my first tine owning a Lincoln. They sent a driver to pick me up to get my new car and Darryl helped me set up all the technology. Great experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnak1ldERREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgjMetDQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNRZ3YyZkdnEAE","author":"Heather Loveday","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV6AIDAy6aUUHuMLgD8wN3p-VRiEAIheJ0aHyM9oHajmtQSa-U=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-05-19","text":"I bought a used Ford Fiesta from here. I got a great deal and David was super helpful. And I got free car washes for life! There was a hiccup with the pickup of the vehicle, but it was resolved professionally. Their shop staff are organized and efficient every time I have needed the car serviced.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRZ3YyZkdnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQgv2fGg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNnMU9tcS1nRRAB","author":"Kyle Tolliver","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjW0IyyubiDcPUAdVIOBJrKcgZlnIcV-mXG7QYjo4RDf67CSdztV=s120-c-rp-mo-br100","rating":5,"date":"2017-05-15","text":"This is an outstanding dealership. They give you their best price up front, which is VERY competitive. The customer service is remarkable. The representatives are very knowledgeable about the vehicles, and will go out of their way to answer all of your questions. I worked with Lee - he was professional, courteous, and knowledgeable. The entire process was quick and seamless. I've had poor past experience with dealerships, but the team at Tom Roush made this a great buying experience. I'm very pleased and would highly recommend this dealership to all. This is how car buying should be.\n\nThank you, Tom Roush!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNnMU9tcS1nRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICg1Omq-gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN3czZMbjlnRRAB","author":"Patrick Roberts","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL-dc1CnFNkYpKKipt1xTzHVQx_Hi7vW2Y4DktsqzIFtO2fRw=s120-c-rp-mo-br100","rating":5,"date":"2017-05-06","text":"In one word, painless. In more detail, this is the fourth Mazda we've purchased from Tom Roush Mazda. And as I'm writing this comment I'm sitting in their waiting room about to buy my fifth\n\nWe trust the dealership, but to be honest our salesman is one of the main reasons we keep coming back. Lee Wildermuth knows his Mazdas. We also feel he looks out for all parties involved. We have never felt like we got the ahort end of the stick.\n\nGreat dealership, fantastic salesman.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3czZMbjlnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICws6Ln9gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3dE5fMWNBEAE","author":"Andrew Doerfler","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI3Jz_gxxbhQB9XQlOkKrpskJdI39o-l7mDQMLv4RnwJkb2Zw=s120-c-rp-mo-br100","rating":5,"date":"2017-04-30","text":"I had a great experience at Tom Roush. Brent Cassady took very good care of me. I love my Lincoln MKC! Would highly recomment Tom Roush to anyone. Go in and ask for Brent and you will be taken care of. Service is very important to me and Tom Roush does a wonderful job taking care of their customers. Go to Tom Roush if you need a new ride and you will be in good shape. Hard to find good car dealerships anymore. I'm a happy customer and one for life!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3dE5fMWNBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwtN_1cA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRX3U2dnpBRRAB","author":"Shivin Saxena","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWSqkn-mR8gIzxM2HjGL2TatscetTb9RUmIEOH-k1szz4Z9BgGF=s120-c-rp-mo-ba12-br100","rating":4,"date":"2017-04-10","text":"Great sales and support staff. A tad expensive (for servicing at least). Really friendly people who take care of you. They have been in the business for a while now and it shows.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRX3U2dnpBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQ_u6vzAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN3MGJUVzhRRRAB","author":"Daniel Volokhova Barlan","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVKo_4VDDtSrJi_zcD9P1eNo7xA-nfAq0noqppC-ZPghhacKUg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-03-18","text":"Mazda Mike was excellent here! Got us taken care of for everything we needed and we are all set with our new CX-5. Thanks again!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3MGJUVzhRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICw0bTW8QE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURReTlTZk53EAE","author":"vivien carter","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLS0MjyVzQx9fpAQK5ebgssTRmUiqlXgiSeQBfl35A9gclQhw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-03-15","text":"This company not only will get you a great price for your vehicle they don't mess around. They get you in and out of the dealership. Some places take all day with the car buying process not Tom Roush! I am a customer for life! I would recommend this dealership to anyone. Did I also mention the outstanding customer service they provide as well! Ask for Ray he has excellent car expertise.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURReTlTZk53EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQy9SfNw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNBdi15T3RBRRAB","author":"Lindsey Ratner","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKPoNykw1kW8xi39sOX0H33HdrEt0fvzGgA4o3-7iKb3hItKg=s120-c-rp-mo-br100","rating":5,"date":"2017-03-09","text":"I recently had to get a new car due to an accident that I was in.  My previous car was a CX-7 that I loved.  Lee helped me get into a new CX-5.  It was quick and easy and I really like the new car.  The finance guy (I forget his name-sorry) was also really great.  I was there later in the evening and he got me in and out very quickly, which I appreciated!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBdi15T3RBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAv-yOtAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURneTRQRzFRRRAB","author":"Andy Bargeron","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJdjCBWgUuBptnZLYhOQsOiWMQKHMU_rCc4MdAUEEUK4zYvmg=s120-c-rp-mo-br100","rating":5,"date":"2017-03-08","text":"Great service, they put my concerns first and went well out of their way to resolve a  very thorny issue to my satisfaction.  Scott in particular went to bat for me with Mazda corporate to resolve a warranty question.  This dealership has one of the best service departments I've ever dealt with... and I've dealt with a lot of them, both mass brands and premium brands as well; they even provide loaners, which a lot of mainstream brands do not.\nEven premium brands in the Indianapolis area that I've dealt with are inferior to Tom Roush.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURneTRQRzFRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDgy4PG1QE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURRNF8zT3N3RRAB","author":"John Williams","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV5Zsm9WJbJj0XxTFEJJQFnXOQM2noBO-J--sUwxzO_hHq3yZh4=s120-c-rp-mo-br100","rating":5,"date":"2017-03-07","text":"Polite, knowledgable, thorough, fair, & fun to work with -- I highly recommend Lincoln & the folks at Tom Roush!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRNF8zT3N3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQ4_3OswE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNBci1ERTlnRRAB","author":"Lynn Lundin","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKf9TRkJ7MC4LahmatF9iDMcHqHppXHMYu9E6En7GRx3KGIDg=s120-c-rp-mo-br100","rating":5,"date":"2017-03-07","text":"very easy, and straight forward!   great experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBci1ERTlnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAr-DE9gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBLUpPSWRBEAE","author":"Mark Fisher","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI7p2cbLleppD_RslJUGeFIp1Q0Dag7N9fcgdO7VNFQsYoquQ=s120-c-rp-mo-br100","rating":5,"date":"2017-03-02","text":"This is our 2nd purchase from Tom Roush. They really listen when you describe what kind of ride you are looking for and work hard to find what best fits your needs.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBLUpPSWRBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICA-JOIdA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURRcUtpTE5BEAE","author":"Walter Offen","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIPxizdGBp7QYNKYDH0G3Lq5qpmui6NSjH7dboTBJGbHJOoFQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-03-01","text":"I was extremely pleased by the service I received in evaluating and then purchasing a 2017 Miata RF.  I test drove both a manual and automatic transmission.  The purchase process was super easy.  And I appreciate no extra charges for a number of benefits that I've encountered at other dealers in Indianapolis.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRcUtpTE5BEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQqKiLNA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBanB2eWh3RRAB","author":"Devin Scott","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJEz4snouomOfjpIgK-tXvONaClMDgpBB-B9rouOOYK2TrhsQ=s120-c-rp-mo-br100","rating":1,"date":"2017-03-01","text":"The manager Jim was a complete and utter douche he disrespected employees in front of customers. Will never go back here again","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBanB2eWh3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAjpvyhwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3MWJxWWFBEAE","author":"Brenton Frame","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWN53FDWYGiFhHAWsejgCYC0wfGLQ5eTciA_fnAz22ZWyGbadJ3vg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2017-02-21","text":"I had a great experience they have very friendly staff, it was no pressure and I got a fantastic car for a good deal!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3MWJxWWFBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICw1bqYaA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnbl9LWUJREAE","author":"Gregg Henry","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXnJWtv4B511HSU8_K5rokY2LSndA7uyu6Kco4kC3u5S7Kg_ds=s120-c-rp-mo-br100","rating":5,"date":"2017-02-16","text":"Top notch service!!!! Mike Halsne (Mazda Mike) is incredible. I have bought 2 new cars in the last 2 years from him. Tom Roush Mazda is a first class dealership, highly recommend.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnbl9LWUJREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDgn_KYBQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBaV9XWXlBRRAB","author":"Sarah Brewis","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWkGH0ap33E5mkAsy74Ck7ZpGUixrsfQT5zDZMd05X0Boz27Dk=s120-c-rp-mo-br100","rating":5,"date":"2017-02-14","text":"Ray helped me and my husband pick out our 2017 Mazda Cx-3 we haven't purchased many cars before, so he was a big help. We had quite a few questions and he took his time to make sure we were completely satisfied. All the experience my friends and parents have had worried me about buying a new car. Ray made it effortless. Great Experience!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBaV9XWXlBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAi_WYyAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBM3BuWWlRRRAB","author":"Heather Gaddie","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIYUq2_ryCgAxF_7Tinm2YiMj85jQL5KQxcQFkPJEd0ksLSdg=s120-c-rp-mo-br100","rating":5,"date":"2017-02-06","text":"I had a great experience at Tom Roush Lincoln and my new MKZ is just gorgeous!  Thank you, Ray, for your excellent personalized customer service and attentiveness! Delivering to my door was just the icing on the cake!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBM3BuWWlRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA3pnYiQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRaXFmVXRRRRAB","author":"Mandy Lehman","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWcgitZZudUyWqATOw0Quk0Kj_kThRjGY8QNFQg6SRTj4mD2JVO=s120-c-rp-mo-br100","rating":5,"date":"2017-01-24","text":"So friendly-an enjoyable experience all around. Marco was a wonderful person to work with from beginning to end. Brock in finance was very pleasant to work with too. My husband and I highly recommend this location. Nothing but positive experiences. Two thumbs up! Love my new (to me) car!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRaXFmVXRRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQiqfUtQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURnZ3JQcGhnRRAB","author":"Judy Love","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVPmE2rWBiX2F0qcT9ogvi0IxwmxOifLO_p51PoRxKvRZ4PWRSx=s120-c-rp-mo-br100","rating":5,"date":"2017-01-05","text":"Our buying experience at Tom Roush Lincoln was easy and pleasurable!   Thanks to Darryl Cox for his expertise, patience and willingness to stay a little late on New Year's Eve!   This was the first Lincoln Dealership we visited, and we found the perfect car for us.  We are so happy!   If you want the best staff, best car selection, and best options . . . visit Tom Roush.     Thank you to the gang at Tom Roush Inc,   Al & Judy","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURnZ3JQcGhnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDggrPphgE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURncFBqNHlRRRAB","author":"Torie Thompson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWz0VJa0bPd_YfH3r-_zHFiG6GbvmdFq51hgiRvC0KdFTr7tGBN=s120-c-rp-mo-br100","rating":5,"date":"2017-01-03","text":"Denny was great! We are in love with our new vehicle and the folks at Tom Roush do an exceptional job! We would definitely use them in the future.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURncFBqNHlRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDgpPj4yQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN3dXFyb19BRRAB","author":"Corey Baute","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUd8D2fQZchTA_YVqBO3_grO_hIIcnTCcV1HmrvA4BuQGCbcXY=s120-c-rp-mo-ba12-br100","rating":5,"date":"2016-12-31","text":"They took great care of me, honestly made the whole experience easy with no high pressure BS.  Gave me what the market told me my trade was worth with a little haggling, but not a big deal.  If you are a Mazda fan, I would recommend this place.  Shop online first and contact the internet sales manager, Kathy Wessel.  She will take care of you.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3dXFyb19BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwuqro_AE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBN2NPQjhnRRAB","author":"Josh Bell","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIqcAqUlSVpeDsbLKATElAyrj7GRVeMYGFcWDTu2lSzotVS_g=s120-c-rp-mo-ba12-br100","rating":5,"date":"2016-12-17","text":"The service was fantastic and our sales rep Lee was very knowledgeable and friendly. They were not pushy and were happy to answer any of our questions. By far one of the best car buying experiences we have ever had. If you're looking to buy a car, I would highly recommend speaking with Lee.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBN2NPQjhnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA7cOB8gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURRMDVHNGpBRRAB","author":"Heather Whalen","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVUEUJFFzV3SJSPkiF1M-mMKNzJqIWsbnib2nCbQnvuu0Xa5v5L=s120-c-rp-mo-ba12-br100","rating":5,"date":"2016-11-30","text":"Came in on a whim, and Ray was able to find an upgrade for me!  Everyone there is courteous and they listen to what your needs are, and really work with you.  I love my new vehicle, and I would definitely recommend Tom Roush in Westfield!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRMDVHNGpBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQ05G4jAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNnN3U2MWhRRRAB","author":"J. Jones","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWu205oN9njWTlJLfAaZf-SuamEpIQo4YG06hYlidymn4vltl4e=s120-c-rp-mo-ba12-br100","rating":5,"date":"2016-11-12","text":"Got off to a rocky start with the first sales guy, but Lance and the team came through and showed us why Roush is so awesome! We couldn't be happier, you guys rock!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNnN3U2MWhRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICg7u61hQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNnb3VqeVZBEAE","author":"Ryan Johnson","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJDK6p6UmTGm_xmaeWVrPTpHKyEipARkqh1Q0DeBf6X_1isJA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2016-11-11","text":"I had a great experience purchasing my 2016 Ford Fusion at Tom Roush! Brent Cassady is a great guy. We went there to look at another Ford fusion we found online, but it had sold the day prior. Brent quickly showed me 4 other Ford Fusions to choose from that were price very similar to the one we seen online. He grabbed the keys and showed me the cars. The whole process was a \"No Hassle Process\" Greatly Appreciated! I absolutely love my new Ford Fusion. Thanks Brent!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnb3VqeVZBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgoujyVA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNndXJmTW53RRAB","author":"Barb Horsfield","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjX6KiI2Lbwfqafsqh-xCzYAMbtXMxUfeQZiF_5NdeG6Nbo9LHxU=s120-c-rp-mo-br100","rating":5,"date":"2016-11-05","text":"Brad took very good care of everything my car was in need of.  This was my first visit to Tom Roush as I always went to the dealership I bought my car from. But, since they were less than 5 minutes from my house, I was hoping I would have a great experience, and I wasn't disappointed.  Brad was very easy to work with and called before doing anything extra.  I will continue to have my car serviced at Tom Roush, Westfield.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNndXJmTW53RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgurfMnwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNRemFfdlNnEAE","author":"Drew Wise","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWnNOIq4MI-enM8Q46JpxXavw4CAhkPDvs5Qx70XnDXzY73MGLp=s120-c-rp-mo-br100","rating":5,"date":"2016-11-02","text":"They had really great customer service, and fixed up my vehicle very quickly! Very happy with my experience with them! :)","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRemFfdlNnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQza_vSg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3X055ekJ3EAE","author":"Andrew Armington","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWo7aj4NSR89lLMS0FSklkPFs2nq6Bm08n1CE2ZXh3M5643-42Y=s120-c-rp-mo-br100","rating":5,"date":"2016-10-31","text":"Had a great experience working with the folks at Tom Roush Mazda in leasing a new Mazda. Would definitely recommend them to anyone looking for a quality car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3X055ekJ3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICw_NyzBw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3Ny0yNlV3EAE","author":"CMK","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJJiZxAqe3ruiiwSYBP7ApOD6QradW0q1dCLVcHLEfi_zt3uMLd=s120-c-rp-mo-ba12-br100","rating":5,"date":"2016-10-29","text":"This is the fourth Lincoln MKX that I have leased from Tom Roush.  All of my experiences from purchase to service have been top notch. Brent, the salesman is the best. He knows his inventory and he figures out your needs in order to find your dream car focusing on the budget you have set.\n\nPurchasing a car is the easy part to this transaction though. In the nine years I have done business with Tom Roush, the servicing of your car is always a positive experience. The entire staff is very professional and friendly. The facility is exceptionally clean. I would recommend doing business with this dealership and especially Brent!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3Ny0yNlV3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICw7-26Uw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnNDdLRlBBEAE","author":"Piers Kirby","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXng5rMkRytmGgeh8SVOio09NHXzTTRfHmu1xSTJS6TxUkhBBU=s120-c-rp-mo-br100","rating":1,"date":"2016-10-24","text":"This happened about a year ago. Worst customer service I've ever had. On the advice of the techs, had the control arms replaced. They quoted me a price for the repair, which they subsequently added $250 to when work was completed. When rattling off the final price, Brad literally said \"Did I also mention you also needed an alignment? Yeah, you need an alignment, which is an additional $100\" (control arm replacements always require an alignment - why the hell wasn't this included in the original price?). Got the car back, was making a host of new sounds (grinding/screeching), and the wheel was now noticeably wobbling when braking. Spent the better part of 1.5 days at Tom Roush dealing with the new problems, being told the whole time that there was no way they were due to the control arm replacement. Ended up taking it to a competent mechanic, who correctly diagnosed the issues, in less than 10 minutes, which had indeed been caused by the sloppy work of Tom Roush staff, then fixed the issues for free. Brad and Matt were trying to charge me at least another $800 to 'fix' my car. Seriously, if you care at all about your time and money, you'll stay the hell away from this awful business.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnNDdLRlBBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDg47KFPA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURnX1ktX3RnRRAB","author":"Michelle Study-Campbell","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKwTRAb0pIVexvBSGIY7-fjjurxz1B1DRhKTI3w4AmJvMbt8Q=s120-c-rp-mo-br100","rating":5,"date":"2016-10-20","text":"Excellent experience, the sales team was courteous, knowledgeable and easy to work with. I worked with Darryl he was fantastic, Lincoln has a great product and he let the car drive the sale, he was committed to making this a long term relationship with Roush. Best car buying experience yet.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURnX1ktX3RnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDg_Y-_tgE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN3OUlmOC13RRAB","author":"Toni Grant","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUTIOy6A2ZHYXdQQdnNGvpMvA05x9k090LHCwBQIkReFScLcyt8Og=s120-c-rp-mo-br100","rating":5,"date":"2016-10-08","text":"Wonderful people. Our salesman, Brent, was especially personable, knowledgeable and professional. Couldn't have asked for better!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3OUlmOC13RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICw9If8-wE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN3aU1uOTR3RRAB","author":"Greg Hillman","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJNwXwV6nAC3EzLnj3XlKYqKqeVd7dbwn3nb0B9TvRSBFWKcg=s120-c-rp-mo-br100","rating":5,"date":"2016-10-02","text":"Great customer service, no pressure.  Guys know their product line, no BS!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3aU1uOTR3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwiMn94wE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBX1p1ZG5BRRAB","author":"John Massingale","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWBOSrDGZVAVbuRqc6_hgxWUiaYwZd1cU2npNC2pZKkGErRZ-g=s120-c-rp-mo-br100","rating":5,"date":"2016-09-26","text":"Marco is an outstanding sales guy. Couldn't be happier with my experience. Tom Roush feels local and honest. I'd reccomend every time.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBX1p1ZG5BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA_ZudnAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnNTZlS2FBEAE","author":"Allen Edwards","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXXJklZvkrmk0hBCkCg1nvJVlpV_HAlgDQHppQ7MSE7qUTs4Qox=s120-c-rp-mo-ba12-br100","rating":5,"date":"2016-09-23","text":"Tom Roush got us in a new CX-5 in a very timely manner. They where able to give us a price that no one else could touch and the services was great. I would like to especially thank Lee who helped us 99.9% of the processes. He answered every questions I had and made sure that when we arrived to picked up the car that every piece was in place and ready to go. Again thank you. My wife is really enjoying her new car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnNTZlS2FBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDg56eKaA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURncTlDZGFnEAE","author":"Andrew Pottschmidt","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJwBKg_HToNamyZN8lASTJmxAR4kzk33IrX_eowmV7eMv7C1g=s120-c-rp-mo-br100","rating":5,"date":"2016-09-20","text":"Lee was very helpful. I didn't feel any bit of pressure throughout the buying process. Highly recommend this salesman and the dealership.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURncTlDZGFnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDgq9Cdag%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBaV96MlN3EAE","author":"Emily Seach","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVoTpSlEJ_nIWGJ49ZXeVP7f8W0ZoBAsTH2oyRsl4hgzDjXnXPL=s120-c-rp-mo-br100","rating":5,"date":"2016-09-20","text":"Great car buying experience, I highly recommend it!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBaV96MlN3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAi_z2Sw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURBa3RibkZREAE","author":"Gideon Bower","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWYVVpHbL_YnWjCRhNpWG-r0zRKfOD9LaU65i_A5AIplW-ExCt0-w=s120-c-rp-mo-ba12-br100","rating":1,"date":"2016-08-22","text":"I would not suggest buying a car from this dealership. I had to fight for six months to get a repair done and they still haven't done it. I was told repeatedly that a part on my car had been repaired but when I called Ford customer service to find out what work had actually been done they told me a very different story. The service manager lied to me repeatedly and no one from this dealership has ever returned a call or done anything unless I came in and made it happen. They're nice when they sell you the car but once you sign the contract that's when their hospitality ends. I would not buy a car here especially if you're in your early 20's because they very clearly take advantage of younger buyers who are new to car ownership.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBa3RibkZREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAktbnFQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNRcUtuQ05BEAE","author":"Regan Bennett","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUPJKEkh0lBLAOwneKXFbJgR9nP6daS53HXSawcaHS97DeUnD5G=s120-c-rp-mo-br100","rating":5,"date":"2016-08-22","text":"Great, informed, no-pressure salesmen who do an awesome job of helping you find what you need! My first-time car purchasing experience was great!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRcUtuQ05BEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQqKnCNA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBZzdqcW5RRRAB","author":"Ryan Schwier","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWgKQwhOYh2Yv_wf5WsCkItg5TE4XTmIaNX07-mMNECLJeefgcR=s120-c-rp-mo-br100","rating":5,"date":"2016-08-16","text":"Great experience and reasonable prices. The salesman, Marko, was incredibly helpful and a pleasure to work with (something I can't say about all car salesmen).","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBZzdqcW5RRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAg7jqnQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBcmJxdDJ3RRAB","author":"Mag Webber","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK5a3TnY236NpW_jcOlIqQJtWcgzxd-G8B-2egbQkmQHRKH8g=s120-c-rp-mo-br100","rating":5,"date":"2016-08-15","text":"Excellent experience... thanks Lee! Love the CX5!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBcmJxdDJ3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDArbqt2wE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURReGN2cW13RRAB","author":"Daniel Patterson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWLkgXnDHiRtjKcjj76sv-8kN34wd8zp063tZxiF72XYpmC-OiY=s120-c-rp-mo-ba12-br100","rating":5,"date":"2016-08-09","text":"I stopped in for some emergency car work while in the area for Gen Con. With a tight schedule Tom Roush Mazda got the parts in and finished the repair before the long drive home.  Friendly staff, nice waiting area and the work seems solid.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURReGN2cW13RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQxcvqmwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBbnIzX1hREAE","author":"Matthew Jones","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLg3qANhWcgK_xc9wbjOjnDLwjprNS7Buw8LaGH-kieau0pkg=s120-c-rp-mo-br100","rating":5,"date":"2016-07-31","text":"Jim Barbour went above and beyond our expectations. I was very impressed with his customer service as well as that of the entire Tom Roush team. The vehicle we purchased was also a great value and in terrific condition. Not a complaint from anyone in the family. Highly recommended!!! :)","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBbnIzX1hREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAnr3_XQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBaGZHUXhBRRAB","author":"Pierce Byron","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjW2AUeASP_0fskpsVLDhsPJ-jSl1tLqBjrCZzbuetczE-OK4kjg=s120-c-rp-mo-br100","rating":5,"date":"2016-07-26","text":"Lee was a class act and would absolutely be my first choice for another car in the future. Couldn't be happier with my experience and car I left with. Thanks!\n\nAJ was also great in explaining the lease.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBaGZHUXhBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAhfGQxAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURBM1lYT0hREAE","author":"Christian Batista","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKL21FHEOHcBZc93tp_g2kqbWOa96YpVLv5gM-ZXX5SLinqtA=s120-c-rp-mo-br100","rating":5,"date":"2016-07-22","text":"Great Service!!! Very Helpful! Nice Vehicles!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBM1lYT0hREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA3YXOHQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNRc1oza0hREAE","author":"Bryce Holt","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU32gXmPbdnMD3PWMTXz1Xvbt1PnkGu4Hv_LoDlghBZWXi2LiCF=s120-c-rp-mo-br100","rating":5,"date":"2016-07-14","text":"A great place to buy a new or used car, they really do take care of you there.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRc1oza0hREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQsZ3kHQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURncXBQU21RRRAB","author":"PJ Lavelle","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUvSKbX_MC8kXJ_97GJQgh2Eo3wxfppCY8uzpaLuQD9t7_l4Y8=s120-c-rp-mo-br100","rating":5,"date":"2016-07-08","text":"Chris Bettis. GREAT JOB! From my initial tour to the test drive to finding the right car...the Roush Team score perfect on all points with an outstanding customer service base...and leading the way was my sales rep, Chris Bettis. Thank you.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURncXBQU21RRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDgqpPSmQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3MU5mOEdnEAE","author":"Kim Stickney","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUwEFN82DDYvOomGpXnweJMIYX8q3AbhbOkVbn3YNO40vx7f8s=s120-c-rp-mo-br100","rating":5,"date":"2016-07-07","text":"I had a very nice experience buying my new car this month at Tom Roush. Marko Gruber my salesman was very knowledgable, polite and easy to work with.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3MU5mOEdnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICw1Nf8Gg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnZ0txYWZREAE","author":"Grady Lynch","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUVeh-k61NivbCEbynhmUj28MQCvay9tu6QIrrK_8ETxU_R6__T=s120-c-rp-mo-ba12-br100","rating":5,"date":"2016-07-01","text":"Great customer service, made the purchase my new Mazda3 an absolute joy.  Thanks to both Chris and AJ for staying late and getting me rolling.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnZ0txYWZREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDggKqafQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBcGI2SF9RRRAB","author":"Angelina Chisman","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWhJhUWdfz6aVCrStOsHICWx3uFiuMY5T-xYxHxZ9gM6DTdUP6H=s120-c-rp-mo-br100","rating":5,"date":"2016-06-30","text":"Roger Pitcock is one of the best salesman I have ever encountered in the car business. I never feel pressured and I always get what I want. He always explains the car features to me and helps me set up the car settings. I would recommend Tom Roush  Mazda to all my friends and family! Thank you for taking care of me and my family","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBcGI2SF9RRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDApb6H_QE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURBNHQtNFVREAE","author":"Nathan Acuff","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLUTIrsWPt8rew9ukotNM5_5iQJk8wOgLX6eNhN5Z515ZWwIA=s120-c-rp-mo-br100","rating":5,"date":"2016-06-13","text":"I have purchased 3 cars and had a lot of maintenance done at Tom Roush over the last 13 years, and they really are the best.  The work is always done right, nothing gets done that doesn't have to get done, and the prices are fair.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBNHQtNFVREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA4t-4UQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURnd082Um93RRAB","author":"Shane Lear","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXQkv0RiOuKGUUvoCYmBWvS96N6id2itF3avtEkBQW1Rn5yCmcfhQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2016-06-13","text":"Great service, explanation of repairs and costs. Employees are knowledgeable and friendly. Great dealership.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURnd082Um93RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDgwO6RowE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBMHV6VjF3RRAB","author":"Morris Gieselman","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWMX6dEksHFjgqf_Atjt-AM_kerY4Gmwz3t3SUcMUxZXUL2qwoL=s120-c-rp-mo-br100","rating":5,"date":"2016-06-03","text":"Very pleasant experience.  Reasonable price.  Smooth process.  Would highly recommend!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBMHV6VjF3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA0uzV1wE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBN3NPT1h3EAE","author":"Forever Karen","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKilF4sj4oYkCiINbmd1eCndrpqTh9MQlAuXlpkJS5A7_bHRA=s120-c-rp-mo-br100","rating":5,"date":"2016-06-02","text":"I always get great service at Mazda Tom Roush. The entire staff know me and treat me with respect and my car concerns get the fastest, most efficient service possible. The dealership is very comfortable to wait in while your car is being serviced as well. I love my CX-9 and bought it there 3 years ago! The sales team is also great!! This dealership has a long standing excellent reputation in Westfield and you shouldn't hesitate to go to them for any and all of your car needs.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBN3NPT1h3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICA7sOOXw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnLU5memZ3EAE","author":"Kaaren Southerland","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKk6ka2Nv3HlMcL38y1ssDR_Ph-83NDhjmND7e4NCkyANigqw=s120-c-rp-mo-br100","rating":3,"date":"2016-06-02","text":"I found my new vehicle online and was at the dealership first thing on Memorial Day morning.  We went for a test drive and the vehicle was everything I expected and much more.  My salesman, Roger, was excellent and knowledgeable. All of the paperwork went smoothly and I drove away the proud owner of an MKC.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnLU5memZ3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDg-Nfzfw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBanNXT0NREAE","author":"Haley Logan","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU7hmr53UX9ovgPCW7ND52qAm3QdG--Sah2PaR1duegowm24Mnh=s120-c-rp-mo-ba12-br100","rating":5,"date":"2016-06-02","text":"Best prices on cars you will find. Everything priced at or right below KBB value. I had to buy a new car and had my heart set on a Mazda3. Although the car i had initially came out to see was gone, David Bilby quickly found the next best thing. I am in love with my new(to me) car! I went to over 10 dealerships and test drove well over 20 cars. David was great, not pushy or rude in anyway (which by this point i was getting annoyed with), didn't try to talk me into leasing which every other lot i visited had and answered all my questions. Tariq in finance was also great. The only thing I thought was weird was that the gas was not filled up at all before I left and only had a 1/4 of a tank. I'm sure if I had noticed before I hit the highway and gone back they would've fixed it though. Great Place.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBanNXT0NREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAjsWOCQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBNDd2UDlnRRAB","author":"Kelly Volansky","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWfeyIKI4_lH_b6XLuxCCGlKRju1RLiDAt0nhNUhdrBfg-_RvOfrw=s120-c-rp-mo-br100","rating":5,"date":"2016-06-02","text":"Due to an upcoming lengthy road trip in two days, needed to get the oil changed and tires rotated.  On short notice, was able to get in and get it finished within an hour.  Thanks to Brad and Mazda Service team for taking care of us so quickly!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBNDd2UDlnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA47vP9gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN3a3F2UjRRRRAB","author":"Dan Smith","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIHKAciBBavFnl0_kTY96d259gEMvBtroRjPPR45ZfHCiFKLg=s120-c-rp-mo-ba12-br100","rating":5,"date":"2016-05-28","text":"Terrific and somewhat unusual experience with a service department.  I'll make a long story short.  Our car had a flat tire that could not be repaired.  I live Chicago but my son was driving our car on his second day at a new job in the area.  Since I had to buy a new tire, I figured that they would most likely recommend replacing at least 2 of the tires, if not try to sell me on an entire set.  I gave the ok to order two, but Corey in the service department said I should be fine with just replacing the one.  Both Dell and Corey were extremely responsive to our situation and more helpful than I could have ever expected.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3a3F2UjRRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwkqvR4QE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3M1pIOVR3EAE","author":"Ramona Christen Adams","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWf4xnR0X-FOFuKu9hOTN5aInY_rvfgr6-AlsD9cF3VrQMHakI=s120-c-rp-mo-ba12-br100","rating":5,"date":"2016-05-27","text":"Had another wonderful experience with Tom Roush.  Just purchased my fourth Mazda from there and I won't go any where else.  Brent is terrific!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3M1pIOVR3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICw3ZH9Tw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNRNDYyYmRBEAE","author":"Seth Steward","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUGGigrG10X66ya2L7vTR7I8ptTG_lHFFqn6gkPWa-1E9ZT_3aU2A=s120-c-rp-mo-br100","rating":5,"date":"2016-05-06","text":"Had an ePlan so it was quick and painless.  Chris is a nice guy who is informed on the product - he was very helpful.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRNDYyYmRBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQ462bdA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3MUlPMFJREAE","author":"Michelle Quan","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIoX8u7BU9zaCHLFOyH4-jFbaIT06TWn4avR8cGHRKSEvkTgg=s120-c-rp-mo-br100","rating":4,"date":"2016-05-03","text":"Initially, I had a sales rep that I felt was not in my best interest of purchasing the vehicle that I was interested at a price that I was comfortable paying. So that caused me to turn away from Tom Roush for a couple weeks.\nThen I decided to call back to get another quote and was introduced to a much more friendly and passionate sales rep, Lance as well as Marc. Lance made my car buying experience a fun and easy one! I am loving my new ride. Thank you!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3MUlPMFJREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICw1IO0RQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBeU43R0pBEAE","author":"Susan Geier","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIGBNlN2kLkgp_ilwHuAxzQLgsVMltY97oFwzz3kxMMWAdNVg=s120-c-rp-mo-br100","rating":5,"date":"2016-05-03","text":"Great service, facilities and value. Everyone was friendly and accommodating. Working with Chris Bettis was great.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBeU43R0pBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAyN7GJA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNnbC0yNmtRRRAB","author":"Jamie Reed","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocILe8SdcWT20hVUmwPUwwjevaqRSL340y3bKxYScWZZ5l39Gg=s120-c-rp-mo-br100","rating":5,"date":"2016-05-02","text":"Great place to buy a car from and even greater people!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNnbC0yNmtRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgl-26kQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNndWV1UXBRRRAB","author":"Scott Martin","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVpL0sKYA7c1d6UBVgQFglC7wvHEjdiRPaB3QsB7iBz6EAHguU=s120-c-rp-mo-br100","rating":5,"date":"2016-05-01","text":"David B did a great job showing us some wonderful options.  After researching around town and even a short trip to Cincinnati, we realized our best value was to go with the CX-9 that Tom Roush Mazda had to offer.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNndWV1UXBRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgueuQpQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURBNnFxelJnEAE","author":"Richard Peters","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJXDUiLPKWDgpYhp899GKTWZh8V_-pF2qpupZfbnDSjE3DnoQ=s120-c-rp-mo-br100","rating":5,"date":"2016-04-24","text":"My husband and I had a fantastic experience at Tom Roush. Our salesperson Lance was great. A.J. Roush and Jim Skinner were wonderful with assisting us with our purchase. We love our new Mazda 3!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBNnFxelJnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA6qqzRg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBbHJmcGp3RRAB","author":"Samantha Williams","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJoItDXuJMM_CpCiC2tkOTxIhXrhgOVkY_y3a9l0_dboiUV2w=s120-c-rp-mo-br100","rating":5,"date":"2016-04-04","text":"I have bought two cars from the budget center in Westfield Indiana. The two salesmen were excellent. They wanted to help me with everything that I needed. I would recommend buying a used car from them anytime.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBbHJmcGp3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAlrfpjwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURRMXJtTjZRRRAB","author":"David Clark","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVikeSGvKkvGsinj2eKdmMF14EpCnQjExhIWAUEN7DhDP1oXik=s120-c-rp-mo-br100","rating":5,"date":"2016-03-24","text":"One of the easiest purchasing process I've been through. Very thorough with no pressure.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRMXJtTjZRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQ1rmN6QE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNBOXZ1MXNnRRAB","author":"Eric Rossie","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLyapMOLpCiwEjPA48aGrFMwQFj-5FcIYEpZc6K5CUvKQ7avw=s120-c-rp-mo-br100","rating":5,"date":"2016-03-14","text":"Fast, Courteous.  Overall, they are extraordinarily respectful of your time and product knowledge.  The transaction itself was one of the most expedient i've ever had for an automobile.  Going back for a second car soon.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBOXZ1MXNnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICA9vu1sgE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNna2JIN1RBEAE","author":"Andrew Melvin","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIr-BvCo3SnTBdJtoTA6tpT-JsXG_hTzpxX6iLeR4-sq4BSPA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2016-03-02","text":"Made it easy and pain free, my co-workers had told me to go there as they had had good experiences there before and I will recommend going forward.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNna2JIN1RBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgkbH7TA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNnbm9uX0V3EAE","author":"Craig Wood","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUC39a6hp0gO_PrCRMnOUncTWTNzPUWCZz-elOHHS7mqL5oWH2E=s120-c-rp-mo-br100","rating":4,"date":"2016-02-29","text":"We had the benefit of being able to compare some other brand used cars that were also on the lot. They were ones that we had also considered purchasing, but when we checked them out this time, it became apparent that they really weren't going to fulfill what we needed. Fortunately there were several models of the CX-5 vehicles available. Our salesman, Jim Barbour, was able to suggest one that he thought would be a good choice. We were able to test drive it and also take our grandson along to see if there was enough room for him too. This had become one of the issues that was driving our desire to change vehicles. This model had most of the features we were looking for and was priced at an affordable level.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnbm9uX0V3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgnon_Ew%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRa1otZ3RBRRAB","author":"Linda Morrison","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLaOG2a76mcBa6X9GhqZilptvkLlSWw_I0wW-3moT1vvE_76w=s120-c-rp-mo-br100","rating":5,"date":"2016-02-23","text":"Very courteous and helpful staff.Beautiful waiting area. 5 star","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRa1otZ3RBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQkZ-gtAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRcE92QzFBRRAB","author":"Kristie Holder","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWTMVROHebVJdBCrHrRPJ1RRM17RowHFkfWO1CutuYvgDwAGTwW=s120-c-rp-mo-ba12-br100","rating":1,"date":"2016-02-07","text":"Me and my husband went there to do a trade in plus down payment and they wanted to double price the car we were trying get and completely low ball us on our trade in ... it seems they have very shady tatic... don't get me wrong the prices are great but when it comes to it you are getting screwed with hidden fees that caused us to walk out.... but hey that's ok Ray Skillman  let us drive off the lot with great service","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRcE92QzFBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQpOvC1AE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBOUxpN0dBEAE","author":"Clarissa V","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK4bRTaZ0NS3yoG0llfSbwAv268Cjkd5HKRCJs_6bm1WwsSAIsv=s120-c-rp-mo-ba12-br100","rating":5,"date":"2016-01-07","text":"The only place that I will allow to work on my Mazda. A little pricey since it is a dealership, but these guys know what they are doing. I 100% recommend getting service done here.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBOUxpN0dBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICA9Li7GA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURBMnZId0tnEAE","author":"Shane Eack","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWn2o0TwqBdKIxADMBcKeS4oKZa-kmMPjawkpD28E1gykCmjnXQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2015-12-22","text":"Tim was great to work with.  Yes, they wanted to make a sale, that's their job.  However, the difference to me, versus other dealerships I've worked with in the past, was that they actually seemed to care about us after the deal was done.  Whether it's genuine customer service, or all part of the post-sales \"act\", both Tim, the sales manager, and our F&I guy wanted to make sure everything was clear for us; and that they wanted our business down the road.  So to them, it was important to make sure this experience was great.  I'd definitely give them a shot at my business again.  One thing to note, be very clear on what your expectations are.  I didn't have a lot of time to spend haggling, going over trade, APR, etc...  I just told them point-blank I have great credit, expect a fair deal, and know what I can get from the banks, etc...  They were very up front with me about how the work everything and did actually beat my bank's rate.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBMnZId0tnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA2vHwKg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN3NVlDbGtnRRAB","author":"Jeff Norus","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIYOHsETOMejelG80Rs1HURNtV2yfUJ5n-TXiYzxHDASRc8sg=s120-c-rp-mo-br100","rating":5,"date":"2015-12-03","text":"The service department is the best.  They are professional and knowledgeable.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3NVlDbGtnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICw5YClkgE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBdmVfcUdREAE","author":"Roy Duhamel","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjW38Eh-QOQIpAAWv0IwZfyAcHrnxqJA_WtDd9EyvLyJro2EauQT=s120-c-rp-mo-br100","rating":5,"date":"2015-10-28","text":"A very friendly welcome and displayed interest in all questions and remarks by all persons I came in contact with. The 2013 Ford Escape Titanium vehicle was in like new condition and the sales person was attentive and rapidly took action on all comments and requests. The vehicle has been serviced and a Ford upgrade installed. The next visit will have the back lift gate adjusted to allow a proper fit and elimination of the \"door open\" message on the dash - the maladjustment was noted by the sales person immediately after I mentioned the message on the dash. What good customer service! The only remaining item is the second Fob for the vehicle which I have no doubt it will be found. I will be pleased to highly recommend this dealer to anyone.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBdmVfcUdREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAve_qGQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURRMm9YOGxBRRAB","author":"Timothy Tam","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVGholpSUqbkm3Yrwti9J2ANm9Cwq8rdaFvg91WWglwraD12GPnIw=s120-c-rp-mo-ba12-br100","rating":1,"date":"2015-10-13","text":"Worst case of bait and switch ever.  I'd never waste my time again.  Started out talking with their online sales, came in to look at a particular car, they can't find it, try to sell me on another one, but the price is completely different.  I keep pushing as to why the online price of the car I was looking at isn't the same one another car just because the color is different.  Finally getting out of them that the online prices included a bunch of discounts I would've never qualified for.  Worst experience ever.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRMm9YOGxBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQ2oX8lAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNReXA3eElBEAE","author":"Jubin Jacob Thomas","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjX74DPPD5-8YMCidGjhKwyLcGPy6VTQPUL3_TBL7LEu2MxacdET=s120-c-rp-mo-ba12-br100","rating":2,"date":"2015-10-13","text":"Took it for another maintenance service. This time they broke the battery terminal cover. Free wash is just to fool you, they will jet some water on to the car and that is it. They said they refill windshield washer, it was never done. Checked the oil level just after the service, it was above the max limit.\n\nOverall not so much satisfied this time.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNReXA3eElBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQyp7xIA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURBMzVqcVlREAE","author":"Katalyst","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXj9O-UPxc-_cxCtsB5O0nGp4qQ73tlTTznuaGf7kd3j9g3tUw=s120-c-rp-mo-ba12-br100","rating":1,"date":"2015-09-17","text":"Of all dealerships we've ever been to, never have we had such a run around, delays, deception, contradiction of what we were told would be fixed, when items would be fixed. It was so frustrating and rude that we were actually much happier buying a vehicle with considerably more miles from a dealer with a better reputation. We were surprised at our treatment not once but several times. At a minimum you'd think sales people would want to be friendly.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBMzVqcVlREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA35jqYQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3ck9mQ0FnEAE","author":"Tony Prizevoits","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV3hz8NU2qeinljSdkHcT9uw0Qc1rsDDICZaz1yfFWILj_w4JP8wA=s120-c-rp-mo-br100","rating":5,"date":"2015-09-11","text":"When I say Tom Roush is one of the best dealerships I have been to, I mean it. I have purchased three vehicles from them myself, and have sent every friend and family member to them, without any issues. Their process is very straight forward, they did not push any unnecessary extras, and they came back with a very reasonable offer the first time. Unlike other dealerships, Tom Roush does not insult you with a lowball offer on your trade. The sales staff was incredibly friendly, and the service department is one of the best. If you are looking for a place to buy a new Mazda or Lincoln I would seriously visit Tom Roush.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3ck9mQ0FnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwrOfCAg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURBcTVPcWRnEAE","author":"Brian Secrest","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocImqapTCiUrtxqY08Vgwwx1Pp_gaFkAOyh5VMlbMcJHKwW0tA=s120-c-rp-mo-br100","rating":5,"date":"2015-08-24","text":"Very great visit, staff was helpful and courteous. Couldn't have made my service any better. What great car service should be.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBcTVPcWRnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAq5Oqdg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBNXFIa0pnEAE","author":"Prakash Natarajan","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKoBHvZxYxTel5Y6ggCS9S4d2DQxd_5A-c6T0qsn6KkFkSzXA=s120-c-rp-mo-br100","rating":5,"date":"2015-08-21","text":"I got a new Mazda 6 earlier this month and I must say this has been such a wonderful car buying experience.  I visited a handful of dealers before I got in touch with Lee and I can definitely say he is THE MAN.  I asked him a million questions at 9 pm in the night and he answered everything and made me feel extremely comfortable.  If you are looking to buy a car, I would definitely recommend this dealership to you.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBNXFIa0pnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICA5qHkJg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURRekpEcUFREAE","author":"Sivabalan P","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocISX1q_tsB7_1-yGXpP-V_xDdm5mnKJ14RTNXhNSwCNTumVRA=s120-c-rp-mo-br100","rating":3,"date":"2015-08-11","text":"Bought my Mazda 6 2012 from them in Apr 2012. Was happy with Jim who gave me a good quote. Had a couple of minor issues with the car under warranty and they were serviced without issues. once i was out of warranty, the service department started pushing for maintenance work at 35K which when i researched were not due until 60K and it cost me $900. Had an issue with my tail light blowing up repeatedly and was charged $300 to diagnose and \"fix\" the issues and was given a 12 month/12,000 mile guarantee for the work. Guess what, have the same issue within a week and a $200 charge for diagnosing the issue again and another $200 to fix. When asked why I was charged again, i was told that the issue was not found the first time and only the symptom was fixed and so i have to pay again to fix the root cause. So why give guarantee and charge me in the first place? Strongly suggest that if you buy a car here because you get a good price, then look somewhere else for any service issue if you are out of warranty as they do not seem to be experts in fixing issues but coming up with fancy words to charge you for repeatedly. Good luck.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRekpEcUFREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQzJDqAQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN3LU12S25nRRAB","author":"Lindsey Boncquet","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVb6ouZIppjunIE3j_JNm_1bbf87PAUa_Mf9dHoS5oeBpTqe9G8=s120-c-rp-mo-br100","rating":5,"date":"2015-08-07","text":"Really great customer service, and they offered me a rebate for my next visit! Thanks Roush Mazda.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3LU12S25nRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICw-MvKngE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNBdU9xd3hBRRAB","author":"Shane Burnham","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKAo-pwd34CIjjS4D6hS3sIyxdTFZdci5hIt4d57MunNf8PYA=s120-c-rp-mo-br100","rating":5,"date":"2015-08-06","text":"Excellent and knowledgeable staff. Tom Roush has been a cornerstone in the Westfield/Carmel area for 4 decades now and has become a destination dealership for customers all around Indianapolis.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBdU9xd3hBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAuOqwxAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRaWQyb3lBRRAB","author":"Dan Fowler","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWqDFDhnpv1bEK9gRXqURKMV7ovn1d4w4y7fESgJmj9A9LH3EZk=s120-c-rp-mo-ba12-br100","rating":5,"date":"2015-08-06","text":"Great service experience.  Kept me up to date on the status.  Clearly explained the work being done and why.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRaWQyb3lBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQid2oyAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNnLTVudXNBRRAB","author":"Jake Jones","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWxP9NC657LMZiwJ-HypeYaraZA7RIbLtHVXlXO5wh3VIMufU4e=s120-c-rp-mo-br100","rating":5,"date":"2015-07-21","text":"My experience was great. I was working with Stan Burnham and he was such a great guy and gave me all the help I needed and more. The whole crew at Tom Roush Lincoln Mazda get an A+","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNnLTVudXNBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICg-5nusAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNnM0tMVzVBRRAB","author":"Doug Sapp","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXGtngpgzw3a9sfwlGLasNYJxMiX0u1MhMNJm7XQMYgMhBh_FcwYw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2015-07-10","text":"We've had lousy experiences at several dealerships in the area, but all that changed when we went to Tom Roush.  No pushy salespeople.  No hidden \"etch fees\" or \"advertising fees\".  Chris, our salesperson, had the car pulled up under the awning and detailed prior to our arrival.  The financing was quick and easy.  AJ, the finance manger, made everything crystal clear and didn't push us into adding anything we declined.  We arrived with a trade in and within about an hour we drove out with a new car.  This is how car buying should be.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNnM0tMVzVBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICg3KLW5AE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNBMF9HaTZnRRAB","author":"Silas","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVld7cYVuNrAr6PZPnvV1mXHCSDUAGH7wI7q0-0hBusGsxRsUbpEQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2015-04-23","text":"It was flawless. I was shown all the bells and whistles and explained how they work. Everyone was very nice and was treated very well. It was an enjoyable experience and will recommend youth dealership to anyone looking for a car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBMF9HaTZnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICA0_Gi6gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBanBtTXp3RRAB","author":"Brett Johnson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjW9yKkwc7LuvwhKEFrGpQGY9vQWEVdoUeoX492WB91_mR9VZSWYAg=s120-c-rp-mo-ba12-br100","rating":1,"date":"2015-02-14","text":"Looks like another reviewer Connie Young had the same sales rep as I did!\nVisited these guys a couple years ago to get an idea on what the cost would be for a car and had a rather unpleasant experience.\nFirst made contact through their online sales rep, showed up later that day and he couldn't remember who I was or why I was there, even though I had made an appointment. They didn't even have the model I was asking about on hand. He handed me off to another sales rep, where I again explained why I was there and made it known that I was not looking to leave with a brand new car that day, which he seemed to understand.\nFrom there on he got progressively pushy and used some odd delay tactic where he would \"check with the manager\" to get some special rate several times, making me wait 15-20 minutes at one point before he returned, as if he hoped this would make me change my mind about buying a car on the spot without test driving it.\nWhen he finally accepted that fact, he went to retrieve the key to my car (another 10 minutes). As I got in my car to leave, I could clearly see him through the window in front of me literally whining to a coworker about how awful I must have been for not buying a car from him that day. I was surprised when he had the nerve to call me a week later to see if I had reconsidered.\nNeedless to say, when I did need to buy a car later in the year they were not considered.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBanBtTXp3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAjpmMzwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBd2V6cUV3EAE","author":"Jayne Jackson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXGtFLF7kgfqk2xiHhFppJEXcVHFIHAVYYGhfawkucEhpwPXLT3=s120-c-rp-mo-br100","rating":5,"date":"2015-01-15","text":"We had a great experience at Tom Roush.  Everyone was very knowledgeable and friendly.  Special shout out to Darryl for providing such a smooth transaction.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBd2V6cUV3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAwezqEw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNnZ0lEWlFBEAE","author":"Ann Bellefuil","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLrDehe3fI5qj3JhvWlcC2Hbh2fXhIrpQC-PdxX9SBXjzDS=s120-c-rp-mo-br100","rating":5,"date":"2014-12-03","text":"I had another great service experience on my Lincoln.  My car was serviced within the estimated time frame.  It is over 10 years old and is running smoothly thanks to the expert mechanics at Tom Roush.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnZ0lEWlFBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICggIDZQA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURRbjZHNE5BEAE","author":"Connie Young","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKLFnOpLxwlg9TLS98Dnd1TTaLZACBPwOL1SsQIc7crbuLp2g=s120-c-rp-mo-br100","rating":1,"date":"2014-12-01","text":"Great Car - Horrible Sales Experience  - test drove the Mazda 6 and really liked it but after sitting alone at the salesman's desk for 10-15 minutes to have him show up eating a bag of chips, ask 3 yes/no questions and disappear for another 10-15 minutes our shopping was done - when we went to get the keys to my car back, the salesman got downright angry at us. Not the experience we expected.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRbjZHNE5BEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQn6G4NA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnX1BuOFN3EAE","author":"Jane Glancy","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocILCi3Q7tU-SOEAdQ_FmeF9q2kvQBK0Xc07uA5iUoMheePEfQ=s120-c-rp-mo-br100","rating":5,"date":"2014-11-25","text":"Very positive experience.  We dealt with Ray Contee. He was very honest, straight-forward and a pleasure to buy a car from!  He treated us with respect and we appreciated that. I would definitely recommend Tom Roush Lincoln Mazda and Ray Contee.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnX1BuOFN3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDg_Pn8Sw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnOEl6LUR3EAE","author":"Artie Sluka","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWHrEgBbs71a9D6FocxHA1UKzlmUgoOOVBSaqLbzqyEA6j0OYOB=s120-c-rp-mo-ba12-br100","rating":5,"date":"2014-10-30","text":"I just took my (second) Mazda3 in for the first round of scheduled maintenance.  Once again, the experience was great, the facilities are really nice, the staff was very friendly, the waiting lounge was very accommodating, the service price was reasonable.  Not much else I could ask for =]","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnOEl6LUR3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDg8Iz-Dw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURRNFpDSVVREAE","author":"Joe Collier","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUaJcZK_YE9sMzcqVlIGp90n-7nKbjcfri0yYiW2NUhwdfqJFQ=s120-c-rp-mo-br100","rating":5,"date":"2014-10-08","text":"It was tremendous! Elegance personified in Lincoln beauty!\n\nBest Regards,\n\nJoe Collier\nIndianpolis, IN","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRNFpDSVVREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQ4ZCIUQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnMzV6alNREAE","author":"Kurt Frederick","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVLQiUbEeyU8IgX1AwbGG3obVpjTP6Mw_o8idxzhWDRKnQwdPOL=s120-c-rp-mo-br100","rating":5,"date":"2014-10-06","text":"The sales staff are honest and transparent.  They take great pride in customer service and are willing to answer any and all questions from customers.  I've leased and now purchased cars through Tom Roush Mazda and can't envision going anywhere else for my car needs.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnMzV6alNREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDg35zjSQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRemZuYTNRRRAB","author":"Jim Selvio","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUnRWw94YkOjAA4jROAvKupi3_OjjAKUF0rO_uNRVHxGosKnyGPHA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2014-10-01","text":"The team at Tom Roush was fair and efficient.  They went above and beyond to make it a pleasant car buying experience.  Thank you to Chris and Chris.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRemZuYTNRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQzfna3QE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBcnY2ZVVnEAE","author":"Fred Pfau","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKw-RC2pIKCzAB-594A5hoaK1hjOv63Q2PfWUEkikcj_WnQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2014-09-23","text":"From the warm welcome, during the comfortable waiting lounge and TV, to the checkout at cashier and free car wash, I again rate Tom Roush Lincoln Mazda a 10, of course 10 being the best score.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBcnY2ZVVnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICArv6eUg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURRbXBxTGJREAE","author":"Aaron Shields","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL0zhe3qQLhTCbNfI1KZ20uEKaaOxQ81hzAouSafi3cjETYeQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2014-09-10","text":"My wife and I love the CX-9 we purchased. More importantly, the experience with Jim Hedges and everyone at Tom Roush was the best part.  Great people to work with.  I would recommend anyone to work with Tom Roush!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRbXBxTGJREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQmpqLbQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNRX2FiX1dnEAE","author":"Holly Buckingham","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUWzkVxAtfQ9pHTSTUbcZPB8fso0WJ8jZtlcFRrfpUFYXazX18=s120-c-rp-mo-br100","rating":5,"date":"2014-08-29","text":"Roger made buying a car a great experience for me, so happy with my Mazda!!!!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRX2FiX1dnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQ_ab_Wg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURneXJtMk9nEAE","author":"Diana Aldred","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJOUGhTraCE7DM8O6jkygnbg6mr53pdZ3AnafPsRitxbQnOGg=s120-c-rp-mo-br100","rating":5,"date":"2014-08-06","text":"Had a great experience purchasing my new car. The salesman and financial individual were very helpful in all aspects. Would definitely recommend this dealer to anyone looking at buying a Mazda.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURneXJtMk9nEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDgyrm2Og%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN3bl9DRDJRRRAB","author":"JR Renkenberger","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVa9op72W_owcUsmf1-A3l6g3Cw0M6nN5begIWV9Cm67QaZx54QiQ=s120-c-rp-mo-ba12-br100","rating":5,"date":"2014-07-31","text":"During our regular service visit, the service writer suggested that we take care of our 60,000 mile maintenance items. Our car was just over 58,000, but since we hadn't thought of it, the suggestion was helpful. It saved us a trip from the Kokomo area to get it all done at that time. We appreciate that!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3bl9DRDJRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwn_CD2QE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3dHFXRlFnEAE","author":"Laura Sutter","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIkk7qkBWi3dJGcTG6lq7-TwEe29qpFPIf-32_5YYYDBJVdSQ=s120-c-rp-mo-br100","rating":5,"date":"2014-07-31","text":"Jim was awesome! We would definitely purchase another car through Tom Roush.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3dHFXRlFnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwtqWFQg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURROWU3bVRREAE","author":"Roger Kuhrt","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUVMe-PCONXqnS98nDRHtB50uQ4t9KgGASIeKOBb9Wcz_upalxm=s120-c-rp-mo-br100","rating":5,"date":"2014-07-20","text":"I had a great experience with Tom Roush.  They went over everything in detail about the car with me, and all of the employees were nice.  I'm glad I went here to get my car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURROWU3bVRREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQ9e7mTQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURneUpDWXNRRRAB","author":"Amy Downs","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVrzVn5dgc7iK7dSo70AVYEtuWAD9mr7elkYH7O7kmZWVv5i3TNXw=s120-c-rp-mo-br100","rating":5,"date":"2014-07-17","text":"Always a pleasure to work with Brent at Tom Roush! Wouldn't go anywhere else. We are confident we are taken care of and are receiving the best possible deal.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURneUpDWXNRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDgyJCYsQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNReUl6U0pnEAE","author":"Ken Cafferty","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKwoaNN2pN4S3zp7nEaBDObh_obRGcp_M0OnflREYJH4eNQaw=s120-c-rp-mo-br100","rating":5,"date":"2014-07-01","text":"Brent Cassidy did another great job of making sure that my car was instantly taken care of and that it was washed and ready to go just as promised.  The service department got me in and out quickly and courteously.  Finally everyone in the dealership was friendly and accommodating when I arrived and when I picked up my car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNReUl6U0pnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQyIzSJg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNBeUxmenNnRRAB","author":"Marlietta Wells","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVeJ3tgeSj_84MxKaGfhIdftFFkM7rshd8lsQdHAPUWxQDQKYRzsg=s120-c-rp-mo-br100","rating":5,"date":"2014-06-19","text":"Great price, exceptional and flexible service. They picked up my car from my job to service it, and as a busy mom with 3 teens running in different directions all the time, that makes my life so much easier. I can have my car serviced while I am doing other things I need to do and not have to worry about waiting around at the shop or arranging for rides to and from the shop to drop my car off. I also didn't have to worry about rushing after work to make sure I could get there before they closed. Super friendly people and a great deal.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBeUxmenNnRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAyLfzsgE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURBbTVibmJ3EAE","author":"Cara Shanks","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWvlw91ScJ484NqGAIMwXSPZv1VAHfCQyW7Cgm9rWDJAQia5NL2=s120-c-rp-mo-br100","rating":5,"date":"2014-06-16","text":"Everyone at the dealership is so nice and pleasant to work with. They take the time to answer all your questions, aren't pushy, and want to make sure that you are comfortable with your purchase!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBbTVibmJ3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAm5bnbw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURRNkwzdUhREAE","author":"Amy Kellough","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjX9gSskGqFd8ABHT9KRZaHee7V7iG5PTm595MfLIRlR1mVJMJ13qg=s120-c-rp-mo-br100","rating":5,"date":"2014-05-19","text":"I have always had my car worked on at Tom Roush Lincoln Mazda- they took care of me when I bought the car and they continue to take enormous car of me on every subsequent visit.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRNkwzdUhREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQ6L3uHQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBeEpQQkxREAE","author":"Kathy Moulder","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI-Fq0RdZe-bw60c9TK6SpwH2Ew9l7vYMIu1sv_5iY-qXuQvQ=s120-c-rp-mo-br100","rating":5,"date":"2014-04-24","text":"Above and beyond good service, as always.\n\nI really appreciate the courtesy of you dropping me off at my studio while my car is being serviced; it's only a few minutes away, but still not something to take for granted.  This is so much better than sitting in a waiting room....even with such a pleasant waiting area and friendly staff.\n\nI'll be back!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBeEpQQkxREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICAxJPBLQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNnX05ickh3EAE","author":"Michael Payne","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocLGuiGONEX7k2QBZKgPCej6J-cmSbIOdnG3AXYaKSKCd2P3WQ=s120-c-rp-mo-br100","rating":5,"date":"2014-04-09","text":"I was in a bind, Tre was the most helpful person and honest sales person i have ever met.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnX05ickh3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICg_NbrHw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURRc3RENXhBRRAB","author":"Teresa Nelson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV8DtZTqnsB77NufpLeK2QHYNLIzIDfKFCvh4xhfjfhEE4crvk=s120-c-rp-mo-br100","rating":5,"date":"2014-03-19","text":"Jacob was wonderful.  Not only was he polite, but he was not the typical pushy salesman that would make me feel pressure to come in to buy a car from him.  I drove 2 hours to buy a car from Tom Roush Mazda and I would do it again in a heart beat.  The only bad thing is that I have to use the local \"high pressure\" dealers to service my car.  Thank you to Jacob and the team for creating such a wonderful car buying experience!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRc3RENXhBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQstD5xAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3MmQyaEZnEAE","author":"Brad Welch","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVMl5jHjF01KYgtgo03Mr6JUCvMoeYLJnneEvORCjt61Jz0cb_ZJQ=s120-c-rp-mo-br100","rating":5,"date":"2014-03-19","text":"Great dealership that really delivers on value and service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3MmQyaEZnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICw2d2hFg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN3cHRTZ19RRRAB","author":"Thelma Thompson","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXcT-HzIU-T-338Iu5gKSQIVyi_v5ny8qCvEo-hAA0bTLuDaKE=s120-c-rp-mo-ba12-br100","rating":5,"date":"2014-03-14","text":"I loved it! I have no credit and my car engine blew, they got in a car with a great rate in ONE day!! Lance was super nice, I'm very busy and he was able to do most of the work over the phone at my request. I got a loan in no time for a 2003 Mazda 6. I've had zero problems. I told Lance I wanted a car with good gas mileage because I drive ALL the time and this car is amazing! My loan is for 2.5 years but there's no penalties for paying it off early. I couldn't recommend a better place. Top of the line people, and cars!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3cHRTZ19RRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwptSg_QE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnMDRDWlNREAE","author":"Marcy Lendaro","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXJKWPJJDnGrjORB4DrVRDueSPkJXw2BUS70qL9dd_LlxaMMp_BBA=s120-c-rp-mo-br100","rating":5,"date":"2014-03-11","text":"Had my first check-up after purchasing my Mazda 3 in October with Tre. (Which was an awesome experience also!) I dropped off my car on a Saturday morning, and was unable to come pick my car up until after the Service side had closed, around 5:30pm. Everyone was very kind to help me out, and Jeff Roush actually got my paperwork sorted and checked me out. Great guys and great experience!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnMDRDWlNREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDg04CZSQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3dmJERVlREAE","author":"Monica Hartman","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIlWJSwKUKZC6jfxtCiLqIc1MY4zHc7hKui-ZiXsCHiHOJrgQ=s120-c-rp-mo-br100","rating":5,"date":"2014-03-11","text":"Scott was very personable, listened to all our questions and called us to let us know our car was ready and what had been done. We are very pleased with the repair and the service.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3dmJERVlREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICwvbDEYQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURRb283eVp3EAE","author":"Nick Perrone","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU8dqBl88AXIc5muxCJAebKdwtjXUtqOGZl1scpgTE1afzoDylO=s120-c-rp-mo-ba12-br100","rating":5,"date":"2014-03-09","text":"Had first service visit recently and was pleased with the inviting atmosphere and friendly staff. Overall good experience. Will return.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRb283eVp3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQoo7yZw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnNnItRmZ3EAE","author":"Jon Davis","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV_DKcpz1o6ftc4x-g3no5qZpeB4Iu7AN655XqCB1Aa45kPtPb_=s120-c-rp-mo-ba12-br100","rating":5,"date":"2014-03-03","text":"Had a warranty on my tires and wheels, and when I took the car in, they honored the warranty fully. Scott worked hard to get me back on the road in the time frame I needed, and worked with the warranty insurance company. I didn't have to pay anything for the wheel and tire repair because he worked so hard to get me every cent from the insurance.  Bought my most recent car from there, and have absolutely nothing negative to say about this dealership.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnNnItRmZ3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDg6r-Ffw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNnX1lydkJnEAE","author":"Jennifer Davis-Fink","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocKfkkhDSr5p5O2jdaKJIGQ2JVHuZGZi_UZsK9gJicIIucFr_Q=s120-c-rp-mo-br100","rating":5,"date":"2014-02-20","text":"The guys at Tom Roush figured out a random problem I was having with my car by finding a service bulletin and testing the battery.  Instead of having to leave my car for days, I was able to correct the problem and be home in two hours.  Thanks!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnX1lydkJnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICg_YrvBg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRX0k2Snh3RRAB","author":"Marshall Howard","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUarqF7j4sKYIoMn84g8iCILHDT1COUUrmy645L4wZjbAE8XDy1=s120-c-rp-mo-br100","rating":5,"date":"2014-02-19","text":"The service on my recent visit to the Mazda service unit was outstanding. They provides excellent service and I was in and out in a reasonable amount of time. Oh, The COFFEE was very good also.\n\nProfessor Howard","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRX0k2Snh3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQ_I6JxwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBOE9xTXF3RRAB","author":"Randie Danhauer","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIgU3R4KJDZh9Mj1oVToUG9cm8nEja1_LpUNgyCP0dmhasaUA=s120-c-rp-mo-br100","rating":5,"date":"2014-02-17","text":"Matt, Brad and Scott very knowledgeable , friendly and helpful. Thanks guys!!!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBOE9xTXF3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA8OqMqwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRbnJiZ3VBRRAB","author":"Dee Bear","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXutwZXnOdUAuq3NJBa3J6lYHDEPfkkLqtA6_HaePKc9QXTjs9_=s120-c-rp-mo-br100","rating":4,"date":"2014-02-05","text":"The SUV was beautifully prepared for sale, clean and in excellent shape. Lance was very accommodating and knowledgeable about the vehicle. Your offer on my trade in was fair.\nThe trip to Indy and back home was terrible, but the new car made it worth while. I really like the Mountaineer.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRbnJiZ3VBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQnrbguAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURRdTZ2Ty1nRRAB","author":"Christina Murra","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVohmsAji9RKgSkNqNgK-D51uy2NDbVT7iWZXT4zXIQv-9ibdbU=s120-c-rp-mo-ba12-br100","rating":5,"date":"2014-01-19","text":"This is the 4th car we have bought from Tom Roush and we have been extremely happy with all of our purchases!  They sales people, especially Jim Barber, are knowledgeable, not pushy, and gave us a great buying experience.  Also, their service department is also honest.  My son's older car needed to be fixed and the price they quoted was right on to what a friend of mine's quote was (he was also a mechanic).  Highly recommend this dealership!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRdTZ2Ty1nRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQu6vO-gE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnbXFibkp3EAE","author":"Laura Salas","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjW0xPsO1ypuTsqSXMr0p3goOyF2yxzjQFoyna7yvYFjC6JjWnnjDw=s120-c-rp-mo-br100","rating":5,"date":"2014-01-04","text":"Tre did an awesome job taking me on test drives and I felt no pressure with the purchase.  I am totally happy with my car.  The financing guy was also great.  Overall I have nothing but good things to say.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnbXFibkp3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDgmqbnJw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURBMXBXMlR3EAE","author":"Courtney Kolb","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXUChbU4l7103RHKo-aZPC1FaRg6g3Weaxj2l5mXQE5pRibEwsdFA=s120-c-rp-mo-ba12-br100","rating":5,"date":"2014-01-02","text":"The display room is impressive, modern, and very nice. We were greeted immediately by a knowledgeable sales rep and guided towards a model that was right for us. We were given the opportunity to test drive as many cars as we wanted and every question was answered professionally with good advice, as I haven't bought a new car in years this was important.\nThe selection was good and the dealer was willing to work with us to help us find a price point that felt comfortable.\nSubsequent visits have proven to be just as reliable, with a sales associate always greeting us right away and helping with any questions or financial concerns.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBMXBXMlR3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDA1pW2Tw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRcGFQZjFRRRAB","author":"Mattie Smith","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjX4aTHqEM0UHZvM-FnB3My2Wwy_1G_EOHHRkp5uJgosU6nD9f-n=s120-c-rp-mo-br100","rating":5,"date":"2013-12-28","text":"Everyone was friendly and helpful.  We found the perfect vehicle for us, and are completely satisfied.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRcGFQZjFRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQpaPf1QE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURnMmFEeEF3EAE","author":"Cindy Oderkirk Butler","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocI_jUAw4DkdQri685Ze2NnDaw4JiqUTbrCfuW6MG2R_0yr0Ng=s120-c-rp-mo-br100","rating":5,"date":"2013-12-17","text":"We had a great experience at Tom Roush!\nChris really listened to our needs/likes and wants, then found the perfect car!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnMmFEeEF3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDg2aDxAw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNBNjhxVmNnEAE","author":"Stacey Gilbert","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocJFMCnDHMUUul8ANqgucTZR9LH91GzqwglA8HIqKJ6CHYBabg=s120-c-rp-mo-br100","rating":4,"date":"2013-12-16","text":"The folks at TRLM were not the typical pushy salesmen.  It was a relaxed experience, with no pressure and easy to understand transaction.  It moved at my pace.  I did not feel rushed, nor did I feel like I was being ignored or strung along.  It kind of felt like I was dealing with my brothers.  I felt they were honest with me and I was able to be honest with them.  I told them what I needed and they did everything they could to get me exactly that.  Very good experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBNjhxVmNnEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICA68qVcg%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRcXVLOGx3RRAB","author":"Michael Hiland","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocK3XWLRaNvFIsUSZSPShmdceyMg6c2RUJv7OYIDDSTArLKXUg=s120-c-rp-mo-br100","rating":5,"date":"2013-12-07","text":"Your dealership is always professional and top notch!  Thank you!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRcXVLOGx3RRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQquK8lwE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURRcGZEMWRREAE","author":"Erin Deering","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL_ayLZZYUESmRuSy3I7AQ8DOYWXWKVWuOExdNxfU_M-Z4j7Q=s120-c-rp-mo-br100","rating":5,"date":"2013-12-02","text":"We have bought multiple cars from them, and specifically from Brent. They are always very nice to us, and we know they will be honest with us about prices. I would recommend them to anyone!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRcGZEMWRREAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDQpfD1dQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUN3MzdhVWhRRRAB","author":"Tom Horner","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocIgwosfEiy-Wo-_Um07LPNZK49NwQJBoJc9Z1QlBC6y-xkP=s120-c-rp-mo-br100","rating":5,"date":"2013-11-21","text":"We have always received fast friendly service at Tom Roush Mazda.  We like the new policy of scheduling our next appointment ahead of time.  Since we have to travel over an hour to get to Tom Roush Mazda at Westfield, IN we enjoy the comfortable waiting area.  The free hot chocolate/coffee is great!  The service is always done correctly and the free car wash is an added perk.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3MzdhVWhRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICw37aUhQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBaU15S3VBRRAB","author":"Carolyn McNicholas","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXWdjDWf1k7m6BrWATajZE8_mFiC20KG1W-v0Xo5-aLbuCQYPLJ=s120-c-rp-mo-br100","rating":5,"date":"2013-10-21","text":"It was a great experience! They fixed my car in the time they said and with a coupon, it was a pretty reasonable price.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBaU15S3VBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAiMyKuAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURneTdtWkh3EAE","author":"Gina Battinich","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXm7i1flBIJscAOWJJE1_EvfK5vo4xTpN59dau_VH8HqTuRmoig=s120-c-rp-mo-br100","rating":5,"date":"2013-10-11","text":"My buying experience at Tom Roush started off rocky, but they were quick to remedy my concerns.  My salesperson, the finance guy and the sales managers were all very attentive to my needs and worked hard to get me the car I wanted and the deal I was happy with.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURneTdtWkh3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDgy7mZHw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNnNnRqUER3EAE","author":"Karthik Krishnan","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocImOXDj6w4TbWIcyh7lPM_x2E4XhhejFY9UDEwdDLgF5m-DOg=s120-c-rp-mo-br100","rating":5,"date":"2013-08-13","text":"The car buying experience at Tom Roush was great. Everyone works as a team and makes the experience smooth. Right from the time I got the online quote from Jim Barbour to the end with the options on 'Extended Service Warranty' & 'Financing', the treatment was great. Chris Bettis greeted us at the dealership and he got us the car that we wanted to test drive - he was very friendly and he never tried to convince us to buy any other car. We wanted the Mazda6 itouring manual car and that is what we got. Throughout the test drive, Chris helped us understand the options and made us comfortable by engaging in a conversation - there was never an awkward silence. He was treating us the way he would want anyone to treat him during a car purchase. Once the test drive was over, Chris gave us the quote which was fair and it closely matched the online quote we had received earlier - the only difference was that we got  a red-colored car which always costs a couple hundred dollars more than the other colors. I felt bad when I tried to negotiate on the minimal documentation cost because the overall price quoted was very close to the KBB & truecar value. Once the price was finalized Chris & Mr. Roush helped me with the financing options and gave me all the options available on 'Ext Warranty', ' Gap Coverage', 'Theft Protection' and others - they patiently walked us through each and every option and gave us a few minutes to discuss and decide on the options we wanted. Chris & Mr. Roush never hurried us throughout the process.\n\nWe got a very good deal and we are very happy with the buying experience at Tom Roush. I would definitely recommend Tom Roush to anyone buying a new car - I think they should expand the dealership and add other brands to their lot.\n\nThanks to Chris & Jim I never had to go through the dreadful negotiation process.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnNnRqUER3EAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICg6tjPDw%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNRaUtUX3VBRRAB","author":"Robert Decker","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjXkm51ErMNofJHYGi5Ql8I6RpWb5XhVL9RWxY763gBhN1HOAIB3=s120-c-rp-mo-br100","rating":5,"date":"2013-08-07","text":"Always a great sales experience working with Lee Wildermuth.  He delivers a fair offer every time I work with Lee.  Lee keeps me coming back when time to buy a car.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRaUtUX3VBRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICQiKT_uAE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNBMHVDMzZRRRAB","author":"David Burton","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjX9T4_-kDEmfMvW5ZZPfBAW07sgjWIpf9crVWBRKJB5NUMifjUR=s120-c-rp-mo-br100","rating":5,"date":"2013-07-11","text":"I was very pleased with both the salesman and the finance specialist.  Thanks!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBMHVDMzZRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICA0uC36QE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSURncklEdk5REAE","author":"Remon Hermeena","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjU5amVjaG6gp9ec_UNcglRYFcuIP3Lwv4iJabLGHuV7EVAglvuIhw=s120-c-rp-mo-ba12-br100","rating":5,"date":"2013-04-14","text":"I bought so many cars for Tom Roush, and they always friendly and professional. Great customer services either in the sales department or service department\n\nThank you all for your hard work.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURncklEdk5REAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDgrIDvNQ%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSURBemZHbGxRRRAB","author":"Elizabeth McAloon","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjUWvd-1GiPHBH5g18uD8o644dznHPEvbMDk5Vyxtez7aW4BjegD=s120-c-rp-mo-br100","rating":5,"date":"2013-04-05","text":"I had an excellent experience at Tom Roush. AJ worked really hard to make sure I got the right financing for my first car! I'm really glad I chose to go to Tom Roush.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBemZHbGxRRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgIDAzfGllQE%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3X1piYlRBEAE","author":"Victoria Swider","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjWpSGUsrkkf4aEEhu2k0ZduKAXe6uhbPA9wYmJOe_K6_OgUi6wk=s120-c-rp-mo-ba12-br100","rating":5,"date":"2013-04-01","text":"Quick and painless, nice waiting area, and the service people even took an extra coupon I had. Carwash could have been better but hey, it was free. Great experience.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3X1piYlRBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICw_ZbbTA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUN3OW9iTUtBEAE","author":"David Shaw","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjV7U2Hlhx0DzkBhnvupX4kl4a123-cfEdHIyciKzBJ0K-W9Odzp=s120-c-rp-mo-br100","rating":5,"date":"2013-03-09","text":"Couldn't of gone better. All staff we dealt with were top notch and our saleman was involved in the service process. I definitely will refer biz to Tom Roush.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3OW9iTUtBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICw9obMKA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChZDSUhNMG9nS0VJQ0FnSUNnbU9XTGFBEAE","author":"Anastasia Carter","author_avatar_url":"https://lh3.googleusercontent.com/a/ACg8ocL6tmZ9N0NTs-mqSkzXzyIbW-63sqUl1JGFlCTuDUO7hiOk2A=s120-c-rp-mo-br100","rating":5,"date":"2013-03-07","text":"The guys at the Tom Roush Budget Center in Westfield Indiana are amazing. They're nice, helpful, and really made me feel cared about in my car purchase. After this vehicle they will be continuing to have me as a loyal customer.They got me a good car at a good price and were willing to work within my budget so it was a better chance for success all around, unlike so many other places that I had talked to.","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnbU9XTGFBEAE!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgmOWLaA%7C%7C?hl=en","owner_reply":null,"verified":true},{"id":"ChdDSUhNMG9nS0VJQ0FnSUNneHBQam5BRRAB","author":"Lori Solomon","author_avatar_url":"https://lh3.googleusercontent.com/a-/ALV-UjVDrT0L-SIUVOT_5xdSCbttinybXR8Gw2XgXDaN9k0ZEoElfujl=s120-c-rp-mo-br100","rating":5,"date":"2013-02-27","text":"The Tom Roush Service Department is wonderful.  Since purchasing our CX-9 from them last year, they have been wonderful fixing and maintaining our vehicle.  Recently, we had a malfunction with the hatch not closing.  We immediately drove it to the service department and they were able to quickly fix it, on the spot.  The team is quick, professional and so easy to work with - something we appreciate and respect.  We will continue servicing and purchasing from Tom Roush in the future!","source":"outscraper","source_url":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNneHBQam5BRRAB!2m1!1s0x0:0xcffcc9b46f429459!3m1!1s2@1:CIHM0ogKEICAgICgxpPjnAE%7C%7C?hl=en","owner_reply":null,"verified":true}],"last_updated":"2026-06-10T23:56:02.828Z"}