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Tom Roush Mazda

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Aaron Aker

September 1, 2022 · review of Tom Roush Mazda

Car buying was excellent but getting them to cancel a warranty and refund gap there finance person skyler had kept saying would get back to me and yet to hear anything or receive my money

Response from owner

Aaron, I want to thank you for your feedback regarding the cancellation of your warranty coverage and Gap insurance. I will reach out to our finance team and someone will be in contact with you. I see that you enjoyed the buying experience and we are pleased to hear that. I rarely see a 1 star review for any of our Tom Roush locations so I will work to get this resolved for you. EDIT, Aaron I reached out to our finance team and the refund has already been processed but the warranty company can take several weeks to refund your money as well as the Gap Insurance. I was advised that they have explained this to you but I do apologize since it seems their has been some miscommunication regarding the process. Someone will be in touch again to go over this for you. Thanks again for your feedback!

September 1, 2022

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