All reviews

Karen Sigman

Great service! And easy to get in!

Jonathan Noble

Best car service experience I've ever had in 20+ years of driving. Great auto group. They've earned my business for my future car requirements

Shelly Henry

I purchased my very fun Miata from Freddie and took my parents back to him today to purchase a car. Freddie is awesome! Very friendly, honest and great to do business with. I highly recommend Freddie and will certainly return whenever I need another vehicle.

Taylor Clouser

Thank you Alexes for helping us get our first car purchase! Everything was so easy and smooth I can recommend him enough!

Scott Cramer

Always quick and provide good details. Service waiting area provides adequate comforts.

Chris Power

Nathan was awesome! He even sent me a video of the service being performed on my vehicle.

Beth E

We had a great experience at Tom Roush Mazda. The entire process was efficient, respectful, and clearly focused on good customer service. Brent was especially helpful—knowledgeable, straightforward, and friendly without ever being pushy. He made the process smooth and easy from start to finish.

Amy Moore

I was so pleased that my service ended up with better fuel efficiency.

Tom Blackman

Great buy

Brent Engelman

Ask for Mike in sales. He’s a veteran and handles business like the Pro he is.

Julie Gordon

Always was great CS. :)

crosley andrew

Went to look at a CX-5 - car was really nice but just didn't really speak to me. Lee was great and didn't try to pressure me into buying - would recommend if you are in the market!

Danny Laser

I was shocked how fast my and courteous service was completed. I was there about 25-30 minutes! Really impressed!!!

Joy Quinn

Came in for a repair with no appointment. Everyone in the service department went beyond the usual to fix the issue in just 3 hours. Very happy

Kathleen VonBank

Very professional and they did a fantastic job on my repair.

John Reinhardt

My new car purchase was actually a very enjoyable transaction. Mike Spear was professional, friendly, knowledgeable and the negotiation was transparent and open. I am pleased with the deal I got, and I think Tom Roush Mazda is happy also - the way it should be!

Elizabeth Todd

Excellent thanks.

William Lorimer

Oil change and rotation went smooth and quick and Jon kept in touch while it was being done

Sharon Hensley

Routine service took a little less than 40 minutes and that included a car wash!!

deb sorg

Thank you Brent Cassady! Very knowledgeable Salesman and made the purchase process easy. Will use the dealership in the future.

Lucia

I bought my car here six months ago and had a great experience with Garen. He was very helpful during the car selection process, and everything went smoothly. Even after the purchase, he has always responded quickly to my questions. He’s professional, friendly, and very supportive. Highly recommend working with him!

Ronald Brandt

Car was completed within an hour of appointment. Really appreciate the video!

James Doyle

Professional staff Kept me informed.

Chris O'Malley

I have purchased 10 vehicles and never had an issue that was not addressed to my expectations. Service center is the best I have ever experienced.

Tyler Gorman

Im not writing this for me nor the team at Tom Roush. Im writing this for you, the person on the hunt for the best deal and the car/experience you deserve. Ive worked hard, just like the rest of you! Buying a new car shouldn't have to be stressful or anxiety ridden. I live in Indy, searched and contacted nearly every dealer in Indianapolis and as far as Cincinnati. My first call was Roush, and my last call was Roush. Believe me when i tell you, dont waste your time thinking you're last call is going to be anyone other than Roush. But do your diligence. Call compare, contrast and get the best price you can. Im telling you, it will be from Roush! For me it was all about the best price. What i came to find out was that it is infact also about the experience. YOU WILL NOT HAVE A BETTER EXPERIENCE, OR GET A BETTER PRICE ANY WHERE ELSE! If you get the chance to work with Brent Cassady, lucky you! Guys amazing and extremely passionate about what he does. He will not, cannot, hands down refuses to be beaten and will make this venture enjoyable. Im here to tell you as well, while anyone you may deal with over there is going to do the same for you. Brents your guy! His 30+years of experience has likely rubbed off on every salesperson on the floor, making Roush the well deserved final destination everyone of you who takes the time to read this will choose. I rarely write reviews, im not a writer, i gain nothing from putting this out there. Im just a guy who wanted a car for his family, and got so much more! I hope this message helps you. Good luck and go get your car at Roush! Don't waste your time if the other guys wont put it on paper.

Shelly Keefe

It's been a while since we have purchased a car and we went in figuring it was going to be a painful experience. That couldn't be further from the truth. Rayshawn and Freddy were respectful and made the entire process from start to finish easy and transparent and it was a relief. We will be back when our next car needs replaced. And we'll recommend to anyone! Thanks for restoring faith in humanity!

Heidi Burkhalter

Best dealer service department I’ve ever worked with.

Melanie

Had a positive experience buying my first Mazda from Tom Roush Mazda. Freddy was our sales guy and he made the process pretty seamless! I came in communicating a time constraint and they had me out in time to make it to my interview.

Melinda Sommer

You are always friendly. You care about your customers. I have never been unhappy with anything you do.

Diane Jessop

Nice place to do business. Freddie went above and beyond for me!

Mujtaba Khan

Amazing sales team quick and efficient.

Ken Williams

Fillip Beyl was great and very helpful. The finance manager was your standard finance manager and I am sure he did exactly what you wanted and got me to buy the overprice protection plan and talked me out ot taking the 2.9% for 60 months from Mazda and into taking $2500 at 5.64% for 72 months from CapitalOne which will cost me over $1000 in extra interest. I am sure you will get your kickback from the bank. He played the standard monthly payment trick and I was too dumb to ask for the out the door price. The car was not a bad price, same as all the other dealers. Next time I will just go to a local dealer or try buying it off the internet.

Lori DeGraff

Stay away from the service department here! My son took his car to this dealership multiple times (while under the new car warranty) asking them to look for a leak (he could see trails to his car and would put cardboard under his car to make sure leak was coming from his car.). Multiple visits with the same complaint. My son then bought an extended warranty from them as he was so concerned about this leak that they “couldn’t find.” Miraculously, today he had his first visit (routine oil change) following the expiration of the new car warranty. Guess what? They found the leak and charged him the deductible (he wouldn’t have had under new car warranty). I spoke with the “service manager” )Matt) about the repeated visits for the leaks and also recorded today’s conversation. The more times I listened to it, the more I felt compelled to make this public post. BTW .. car only has 40,000 miles. Do yourself a favor and stay away! UPDATE: seems that Roush sold my son two extended warranties; one in 2023 with a $200 deductible (per Roush’s response here) and one in 2025 with $100 deductible (cost of $2,300). So, this is how they do business? Situation has now been escalated to Mazda Corporate. **Update, Roush finally agrees that they sold my son two extended warranties and they are now going to refund the second warranty. Really odd; not sure how their system could allow two extended warranties to be sold to one VIN? UPDATE 2/5/2026. The OWNER of Tom Roush removed their response; glad I kept a screenshot of their response.

Cliff Hankins

Their service communication is awesome, from appointment reminders to the service itself. I can’t be more happy with this group.

Dan Mitton

I was impressed with the courtesy and professionalism of the staff. They were very easy to deal with and honest.

N S W Shelton Williams

The team was prepared- knowledgeable- and prompt! A complete video of my tech’s inspection of my car was sent to me via email which I truly appreciated. It will be a great baseline for future visits. All that & they got me out of there about an hour earlier than anticipated! Thank you Tom Roush Team!

Sharon C

I went to Roush Mazda for my daughter today. She had issue with her heat not working. Thank you for the quick convenient service. Scott B. & Crew excellent service✅

Brian

Garen was great to work with! Inquired online about a deal evening prior to the sale. The next day, dealt with Garen online and came up with good numbers in a few hours. Drove to Tom Roush to finish deal and after only an hour and a half of paperwork, drove off with our new CX-50! Easy! Highly recommend Garen and Tom Roush!

Bodach Smythe

Twice, I have needed a vehicle in a pinch, and twice, these folks came through. Ask for Brent Cassady, he's my sales guy.

Greg Bellman

Brent and everyone was just great

MXBADBOY

My wife's 2022 Mazda CX-5 oil light came on. I called the service department and was told I would have to pay a diagnostic fee even though it still is under the power train warranty. When I disagreed that I should pay a diagnostic fee the service person started being belligerent, loud and then hung up on me. After searching the internet this is a known problem and Mazda even lost a class action suit for this very problem (excessive oil issue). He accused us of not changing the oil on time or putting enough in. This is the last Mazda we will ever own.

Joan Jarvis

We purchased our Mazda after working with Brent. He was very thorough and professional. All in all it was a very pleasant experience. Thanks so much Brent!!

Kim Eldred

I appreciate the thorough videos so that we can make an informed decision what we’re fixing.

Bruce Cook

pleasant experience all around

Katie Gruber

Fantastic customer service!! I highly recommend 😊

Ace Bass

This location has been phenomenal with support and service! They have great detailed breakdowns of issues and recommendations.

Greg Galasso

Jon my service advisor went above and beyond expectations.

Mark Murray

No problems. Staff was courteous and helpful. Wait time was reasonable.

James Dillsworth

Absolutely love this dealership. Ever since buying my first Mazda from Garren Gibbs, to having my first service today from them. It’s always a wonderful and friendly environment and if I buy another car it’ll definitely be from Tom Roush Mazda.

Darcy Trombley

Everyone was very professional And courteous. The work was done in a timely fashion, and the video and explanations were very thorough.