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Tom Roush Mazda

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Alexis Lawhorn

August 20, 2021 · review of Tom Roush Mazda

They quoted over $1,100 for a routine 60k mile service and the oil change I did get took over an hour. Not returning.

Response from owner

Alexis, we appreciate your feedback about your recent experience here at Tom Roush Mazda. I understand your concerns and will pass this along to our service manager. We strive to provide our customers with exceptional service at good value and it seems you were not provided information to support the costs associated with your required 60k mile service. I am sorry the oil change took longer than you expected and again they should have given you a realistic expectation as to when it would be completed. The current situation with vehicles being in short supply has increased the demand on our service department as more people opt to repair their vehicles. I hope you will give us another chance and please reach out to Matt Laberman our service manager so he can further assist you. Thanks again for the feedback we appreciate it.

August 26, 2021

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