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Tom Roush Mazda

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Amy Hartzell

July 3, 2023 · review of Tom Roush Mazda

We were told we were next in line for financing and 2 hours later we were told they had 4 others before us. Colossal waste of our time, we just left.

Response from owner

Amy, We have an excellent customer satisfaction rating and a 4.6 star rating here on google so when we see this we want to address the concerns and understand exactly what happened and when. I do not see you listed in our customer data base so perhaps you came in with someone else? Our finance department is excellent and even on a busy Saturday we do not have 2 hour wait times and we normally run in 1/2 hour increments so again this is very unusual. If you would like to discuss this we us please call Dan Vinci at 317-867-9231 so we can find you in our system and know what store you were at and what car you were looking to purchase. I do apologize for not being able to help you. Did you happen to visit a different dealership and not Tom Roush and posted this by mistake?

July 7, 2023

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