Annie
I highly recommend going to Brad for all of your car buying needs!!! Earlier this year I went to Mazda just to look as I was in need of a car, and ended up leaving with a beautiful 2023 Mazda thanks to Brad!! He was incredible and has been there any time I’ve texted him since buying my car. Thank you Brad 😊
Response from owner
January 9, 2024
Other reviews
Sharon Hensley
Routine service took a little less than 40 minutes and that included a car wash!!
Andrew Jensen
Fixed my car perfectly, did not do anything I did not ask them to.
Weston Bryant
My wife and I bought a 2018 Grand Caravan from Tom Roush in April. We found the vehicle we wanted and were happy with the price we negotiated, but our overall experience has been disappointing from a company that stands on a 4.7 star rating and what they claim is 52 years of great customer service. It was important to us that we bought a reliable van for our family, and after asking our salesman more than once for the service record, Freddy did give us a copy. With each question we asked, he assured us, “This is a reliable van and we only sell vehicles that have passed rigorous quality tests.” Lots of promises. A few hours after my wife picked up the van, the check engine light came on. I reached out to Freddy to see what solutions he had for us given we bought it that day and his response was short, “I can’t promise I can do anything but I can have our service department look at it.” I lost all confidence in that moment and I wasn’t about to make the hour plus drive to have them “look at it,” so I took it to my local mechanic whom I trust. The service diagnostic revealed two engine evap codes. In short, a rodent chewed through a tube as well as some wires, and the gas cap wasn’t sealed correctly. I can’t say with certainty that the people at Tom Roush reset the codes before selling us the van, but it seems likely, and at best unprofessional. At worst, unethical. I don’t expect a response from this company but if they do, they’ll probably blame me for not buying the warranty. Live and learn, I guess. There were some good things I could say. The manager was very kind and entertained our kids while we were shopping for the van. If he wants to give me a call with an actual solution that provides us with a better experience, I would be happy to change my review. Buyer beware. Lots of empty promises.
Paul Beeman
My sales rep Ryan Ott made it any easy switch from Cadillac to Mazda and am loving the peppy fuel efficient SkyActiv turbo it’s very impressive. If you need top notch service look Ryan up he’ll take good care of you. Thanks again to the whole team over there!