bennette lewis
Once again the Tom Roush crew did a complete satisfaction and friendly service in our 5th vehicle purchase from their dealership in Westfield IN.
Response from owner
December 4, 2023
Other reviews
123456whatthehellman
Brutal experiences at this place. 1.) My wife bought her car there and had all the oil changes done, until we got married. The oil plug was so stripped, it was round instead of hexagon. They destroyed it, but never replaced it. I'm not sure how they even changed the oil. I bought one and brought it to them to install. They told us they might break the oil pan getting the old one out. I told them they have been the only ones to work on the car, they caused the problem, and if they broke the oil pan, they'd fix it for free. THEN, they just put the new one on without a fuss. 2.) They put on new tires at 70,000 miles, mostly because the front right tire was worn. After about 5,000 miles, she had a front right tire start making sounds. They rotated the tires, and then the next tire in the front right started making the same sound. Another rotation, another tire making noise. By 10,000 miles on new tires, her car was vibrating and making all sorts of rumbling. 3.) They said she needed new brakes, but that didn't fix it. 20,000 miles later, her brake line failed, fortunately in Fazoli's parking lot and not on the highway. She took it to Tom Roush, and they said her tires needed replacing and her brakes pads were almost gone, too. They quoted $2,500 for repairs. We towed it directly south on 32 for a second opinion. The tires that had been on the front right since the new set were wearing unevenly, due to a bad tie rod. They said the pads weren't even half worn yet and didn't need replacing. The place on 32 charged $270 for the brake line repair. 4.) What a crock, right? Don't bother with Tom Roush Mazda. They completely missed a faulty tie rod, which is bad enough, but stripped the oil plug to the point it risked breaking her oil pan to remove, and then tried to over charge for services she didn't need. We will never return.
Sydney Blackburn Stephenson
Awesome service on my Lincoln every single time.
David Clark
One of the easiest purchasing process I've been through. Very thorough with no pressure.
Jane Welch
This place is amazing! Very well maintained. The Service Advisor Scott was wonderful to work with! My first time here and it was such a great experience!!