Chris Ebling
Communication, rates and overall level of service is top notch.
Response from owner
November 28, 2025
Other reviews
Mike Jaensson
Scott B had bad news for me but did everything he could to mitigate a much larger problem. Worked with me on needed repairs and was very knowledgeable. Very good experience.
Lori Solomon
The Tom Roush Service Department is wonderful. Since purchasing our CX-9 from them last year, they have been wonderful fixing and maintaining our vehicle. Recently, we had a malfunction with the hatch not closing. We immediately drove it to the service department and they were able to quickly fix it, on the spot. The team is quick, professional and so easy to work with - something we appreciate and respect. We will continue servicing and purchasing from Tom Roush in the future!
Doug Ingersoll
As usual, impeccable, efficient, and friendly service. I could not think of taking our cars anywhere else!
Eric Crampton
Excellent and quick service. I like the technician videos, and this time the audio quality was better and I could hear the technician clearly.