Erin Sagona

The service department is terrible. They have attempted to charge me for two safety issues, claiming they were out of warranty. For the first issue, they refunded my money after verifying that it was covered under warranty. For the second issue, they wanted to charge me for "damage I supposedly caused to the circuit board." However, when I went to another Mazda dealership, they identified the actual problem, which was not the circuit board at all. Both times, I interacted with the service advisor, Scott. While he is polite, he seems primarily focused on making money. It’s deeply concerning and disheartening how they handle these situations. Out-of-warranty repairs mean more money for Scott. The commissioned environment is evident in their blatant disregard for customers who are under warranty. Unfortunately, this is the closest dealership to me, but I am willing to drive to other Mazda dealerships to avoid being scammed Edit: Adding to this review based upon the response. Mazda has already supposedly spoken to Service Manager Matt. I’m aware of your Google ratings - I can read. But I’m questioning if you can…seeing as how you’re unable to locate my last two records of appts where I was seen both times.

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