Jackie M
I leased a Mazda 3 from Tom Roush and was pleased during that time. However, at the end of my lease, my salesman didn’t really try to help me find any other Mazdas to buy. He offered no incentives or promotions, even though I had been a loyal customer before. I was disappointed, because I had every intention of buying a Mazda. I ended up buying a Honda and I’m happy I did. My boyfriend is in search of a specific CX-9 and was assured by a Tom Roush employee that they had what he wanted in stock. He called them several times to make sure (we live on the south side and didn’t want to waste our time driving up for a car that’s already been sold). Again, the lady assured us that it was in stock. We arrived that day, only to find out that it had been sold the day before. The sales people told us that it wasn’t their fault and blamed it on a computer inventory error. We left very disappointed. All they had to do was call us back and inform us that they sold it, before we wasted our time. They need to work on their customer service. I won’t return to Tom Roush ever again. Being disappointed twice is enough for me. Update: The lady from Tom Roush called my boyfriend today and admitted that she knew the car had been sold prior to our visit. She did apologize, which was nice. But it still was a waste of our time. Hopefully, they learned their lesson from this review and our experience.
Other reviews
Nick Perrone
Had first service visit recently and was pleased with the inviting atmosphere and friendly staff. Overall good experience. Will return.
Corinna Schilling
Fillip and Skylar were great to work with on purchasing a new CX-5. They were both very knowledgeable and ensured a smooth transaction. I appreciated all their work and would recommend buying a Mazda at Tom Roush! Very happy with my new car and my experience at the dealership.
Jon Hall
We had a great experience purchasing our new Mazda CX-5! Everyone we worked with was fantastic!
Jeffrey Kitchen
The worst dealership I have ever dealt with. Incompetent at each level from sales, and management. A simple sale, with a deposit placed almost two weeks ago turned out to be a complete waste of time. In addition to zero accountability, and follow up, they sent the wrong paperwork, and could not received emails. I thought things would turn around when the Sakes Manager strongly inserted himself, and promised to get this going, only made it worst. Who knew my first car, an 86 Mazda RX7, would be my last. Thankfully another dealership took and processed a sale in 45 minutes.