Jake Outcelt
We purchased a New CX-5 a year ago. As for the buying experience that was to my liking. As for the service and taking care of a customer after purchase. Thats another story. The CX-5 has a lot of paint chips. We have 2012 Ford Fusion the does NOT have as many paint chips. Both cars are/were driven by my wife. The forums have several members that have stated the same thing. Some are lucky enough to have a dealership that helped them out. Tom Roush didnt help out at all. Just stated it was normal.
Other reviews
Mar Sch (Schmendrick_)
Fast service. The video record you sent was awesome!
Elizabeth J Musgrave
Took a few times to get a response from the service center, but when I did finally reach them everything went perfectly. Could not have asked for better service for two recalls and a warranty issue. Thank you!
Stephanie Van Horn
Jordan was great to work with. The pick up process was very smooth and efficient.
Andrew Worswick
Purchased 2 cars at Tom Roush and have had a great experience both times. Top notch customer service and definitely not the typical car buying experience. Will be a customer again...