Jeff DeGroot
The service and service adviser were fantastic, efficient, and just as promised. Although the car wash was a nice gesture, it appeared it was sprayed down with a hose and squeegeed off on the auto finish, you could skip that next time or actually use soap.... over all, very satisfied.
Response from owner
August 15, 2018
Other reviews
Mitch Mackesey
Disclaimer: I did not purchase a vehicle here I was looking at a vehicle here at Tom Roush Mazda working with Lee. He was great, non - pushy, didn't pressure me into anything, and had great communication. Ultimately, I found a better deal elsewhere, but I would feel very comfortable buying from him in the future and will be on my radar for my next vehicle purchase.
pia stewart
I had the absolute best experience here! I was really pressed for time and couldn't stay long! Freddie was the best consultant I've had. The entire experience was top tier! I had to come back late and the finance person still took his time to explain and answer questions. Thank you guys for making my experience amazing! You have a customer for life! Keep up the great work!!!
Kathy Moulder
Above and beyond good service, as always. I really appreciate the courtesy of you dropping me off at my studio while my car is being serviced; it's only a few minutes away, but still not something to take for granted. This is so much better than sitting in a waiting room....even with such a pleasant waiting area and friendly staff. I'll be back!
Andres Calderon
For background, I contacted a salesman named Brent Cassidy more than a month and a half ago and after getting approved for financing I was ready to move forward; This dealership ghosted me for one and a half months for a vehicle I was already approved for and then called me saturday morning at 7:20 am in telling me that I need to get there by monday morning (i live in texas, 1500 miles away) that they have me approved and wanted to sell me the car, but didnt want someone to snatch it up from me since I applied a month and a half ago. Then i keep contacting them and I find out a lady from kentucky was going to make the drive on monday to purchase the vehicle but did not put a deposit (this dealership only holds vehicles for one day with a non refundable deposit) and the salesman told me they could not hold it for me, keep in mind the drive alone is 20 hours from Texas. In any case, it is unprofessional and scummy for 1. The Other lady who was going to purchase the vehicle, as the dealer is encouraging me to put a deposit to basically prevent her from buying the car with what they had agreed on, and 2. The dealership essentially ignored me for a month and a half then asks me to show up next day from the other side of the country or I will not get the car. I think this dealership is shady and scummy at worst, and deeply unprofessional and incompetent at best. Please buy from them at your own risk, as you are competing for the "privilege" of being a customer; and if deemed inadequate or the salesman is not invested in you, even after being approved and essentially only needing to sign, they will ignore and ghost you then pressure you to buy a next day flight to purchase the vehicle (unless it was already sold to begin with and they wanted to sell me something else after making the flight across the country or switch up the interest rate.) If you need any evidence and information on this take feel free to email me and I will happily tell you everything i know from this dealership and show you evidence that all of this happened.