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Tom Roush Mazda

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Jewel

March 8, 2022 · review of Tom Roush Mazda

Offered me $7000 for my 2014 Mini Cooper S Convertible when I wanted to trade it in on a new car. I sold myself on AutoTrader for $13000 in 2 days. Won't be back. Bought my dream Miata elsewhere. Ignore bullsh!+ response from Tom Roush! KBB TRADE IN value of my car in GOOD condition ( NOT very good or excellent ) was $11700 at the time. My car had never been in any accidents, had only a few scratches which I had buffed out for less than $100. I cleaned it myself before selling it. Facts are facts America!

Response from owner

Jewel, thank you for taking the time to leave us a review about your recent experience here at Tom Roush Mazda. I understand you feel your trade in value was not what you expected and you were able to sell your vehicle on your own for more. I am sorry you feel we did not meet your expectations here as we work hard to give everyone exceptional customer service. We have an excellent reputation for providing our customers with fair and honest trade in values so when we see someone unhappy we take it seriously. Retailing your vehicle yourself will in some cases provide you with a larger return than trading in your vehicle and that seems to have been the case for you. We have to take into account current market conditions and also the costs associated with reconditioning and marketing your vehicle and it appears you were able to find a buyer that provided you an excellent price for your car. Thank you for taking time to let us know your concerns and for the opportunity to be of service to you. We hope you will reconsider Tom Roush in the future and wish you the very best.

January 9, 2021

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Other reviews

December 11, 2024

Dylan Shirkey

My wife and I had an excellent experience here. Freddie and Skylar were incredible, making the process painless and easy. I would highly recommend stopping by.

December 27, 2025

Margaret Baranowski

Smooth customer service experience. Highly recommend

November 20, 2018

Moe

I used to go to Hubler Mazda until they messed me over. Tom Rouse Mazda so far was very good. I went in just for an oil change to pay 189. For a VIP membership. I still am not sure about what it is. Even, after asking. I paid for a wheel alignment that I didn't ask for. It honestly doesn't bother me. It's just money. So, I'm not complaining. Men's bathroom was clean, a clean play, well lit, everything was plainly named. Very nice staff. Lots of sitting. Soda machine and snack machine on site. I would recommend going here and I will be going back.

May 29, 2025

Jacket Horse

I scheduled an appointment at Tom Roush Mazda after learning about the Mazda Infotainment Settlement, which offers a free software update covered under a Limited Extended Warranty. Before the visit, I even called the dealership to confirm that the service would be fully covered and I wouldn’t have to pay anything out of pocket. However, when I arrived for my appointment, the front desk told me I needed to authorize a diagnostic first—and that if the issue wasn’t covered under the warranty, I’d be charged $175. This requirement was never mentioned during the phone call, which felt misleading and frustrating. Customers deserve full transparency up front, especially when dealing with warranty-covered issues. Disappointed in the experience.