Business Owners:Activate your site →
Tom Roush Mazda

Contact

Get in touch with Tom Roush Mazda

or call 8008913056

By submitting, you agree to be contacted about your request.

Jose G. Castañeda

March 25, 2023 · review of Tom Roush Mazda

Visited Tom Roush to test drive one of their used vehicles. When I got to the dealer they were to busy and could no locate the person who I spoke with on the phone for the test drive, after 20 minutes, I was set up with a rep, Becky, who at the same time was working with another couple for another test drive. I finally test drove the vehicle, which made snapping noises coming from the supports on the right front side. Upon arrival, I notified the rep and her supervisor about the issues I noticed with the vehicle. I also noticed that one of the tires had a huge gash on the side wall and needed to be replaced. I discussed with them the possibility of having this repaired and how would this impact the sale and/or price if sold as is. I was assured that the issue with the noise was probably a bad cv joint/axle and that they would repair before sale, as for the tire, they mentioned that it looked fine to them, which I would not consider safe to drive at high speed. They promised to contact me as soon as the car was repaired, and I thought we had an agreement on coming back to complete purchase once vehicle was repaired, at least that is what I was told by Becky and her supervisor. There was no mention of a financial deposit to hold the car for me. In the following days I contacted the dealer to check status and was told they would check on it and would call me back, same story a couple of days later. A week later, the vehicle does not show up on their inventory, I assume it was sold, I wonder if a poor victim fell for a damaged vehicle or the car was actually repaired and sold to someone else, even thought we had an agreement. The vehicle as a black Subaru Impreza, if someone reads this review, an you bought this car, pay attention to the vehicle, and stay safe. Needless to say, not the best place to buy a used car, especially if they oversee these damages and defects, and not even mention them when someone is doing a test drive. Update: a response by dealership was placed in response to my review. Never apologized or clarified if the vehicle was ever repaired. On to of all they lied about details on my visit which only proves how little they can be trusted .

Response from owner

Mr. Castaneda, I want to thank you for taking time to write a review of your recent experience here at Tom Roush Mazda. I want to assure you that we strive to provide our customers with an exceptional experience when you visit any of our dealerships. I see you were interested in a preowned vehicle and believed it needed some additional repair. I also see you were offered the opportunity to place a deposit on this vehicle by a member of our customer relations department to secure it and declined that offer. Mr. Castaneda we understand your concerns about the vehicle but unless a deposit is placed on a vehicle it remains for sale. I am sorry the vehicle sold prior to you being able to visit us again. I want to assure you and those we serve that we offer quality late model vehicles that have been inspected here in our service department by certified mechanics. Tom Roush also places a 10 year 100,000-mile powertrain warranty on most of our preowned inventory and many have remaining factory warranty coverage or are certified preowned vehicles. Tom Roush has been serving customers for over 37 years and is family owned and operated and we take pride in the exceptional overall review ratings we have by many of our customers. We value feedback such as yours and again we thank you for taking the time to let us know your concerns. Our management team is always willing to discuss any issues you have, and I invite you to reach out to them if you would like further assistance. Update: Mr Castaneda, to your additional response, this concern is over 2 years old and while we appreciate feedback this is a closed concern. We did not lie, you refused to put a deposit on the vehicle to hold it and it sold to someone else and we have explained that we could not hold this vehicle without a deposit. We wish you the best but your review is well over 2 years old and we consider the matter closed. We are a trusted dealership serving the community for over 51 years with an excellent google rating and customer satisfaction rating.

September 17, 2020

Back to all reviews

Other reviews

March 20, 2019

Ryan Fleming

I had the pleasure of buying a beautiful new 2019 Mazda CX-5 from here, and the experience was by the best I've ever had at a car dealership. Upon arriving, I always anticipate being swarmed by the salesmen immediately, but we actually didn't get approached until we walked inside which was very nice. At no point did we feel pressured, or get asked to run a credit check until we initiated. Great people here, and will be buying my cars here from now on. Thank you guys!

June 1, 2025

Mark Masser

Courtesy staff, they finished when promised. I liked the video from the shop.

October 7, 2023

Betsy Lange

Always great service at Mazda with friendly, customer focused staff. Its great to get a clean car back too. Love my CX 30.

February 29, 2016

Craig Wood

We had the benefit of being able to compare some other brand used cars that were also on the lot. They were ones that we had also considered purchasing, but when we checked them out this time, it became apparent that they really weren't going to fulfill what we needed. Fortunately there were several models of the CX-5 vehicles available. Our salesman, Jim Barbour, was able to suggest one that he thought would be a good choice. We were able to test drive it and also take our grandson along to see if there was enough room for him too. This had become one of the issues that was driving our desire to change vehicles. This model had most of the features we were looking for and was priced at an affordable level.