Joseph Redden
Dan and Andre were such a pleasure to work with. They listened to me and got me exactly what I wanted. I drove an hour to get there because they went above and beyond to make this experience memorable. I will continue to do business at Tom Roush from now on!
Other reviews
Bill Arnold
Another solid service experience at Tom Roush Mazda! Always a pleasure!
David Klauz
It was efficient visit, no issues, right on time. I like your practice of washing a car.
Andres Calderon
For background, I contacted a salesman named Brent Cassidy more than a month and a half ago and after getting approved for financing I was ready to move forward; This dealership ghosted me for one and a half months for a vehicle I was already approved for and then called me saturday morning at 7:20 am in telling me that I need to get there by monday morning (i live in texas, 1500 miles away) that they have me approved and wanted to sell me the car, but didnt want someone to snatch it up from me since I applied a month and a half ago. Then i keep contacting them and I find out a lady from kentucky was going to make the drive on monday to purchase the vehicle but did not put a deposit (this dealership only holds vehicles for one day with a non refundable deposit) and the salesman told me they could not hold it for me, keep in mind the drive alone is 20 hours from Texas. In any case, it is unprofessional and scummy for 1. The Other lady who was going to purchase the vehicle, as the dealer is encouraging me to put a deposit to basically prevent her from buying the car with what they had agreed on, and 2. The dealership essentially ignored me for a month and a half then asks me to show up next day from the other side of the country or I will not get the car. I think this dealership is shady and scummy at worst, and deeply unprofessional and incompetent at best. Please buy from them at your own risk, as you are competing for the "privilege" of being a customer; and if deemed inadequate or the salesman is not invested in you, even after being approved and essentially only needing to sign, they will ignore and ghost you then pressure you to buy a next day flight to purchase the vehicle (unless it was already sold to begin with and they wanted to sell me something else after making the flight across the country or switch up the interest rate.) If you need any evidence and information on this take feel free to email me and I will happily tell you everything i know from this dealership and show you evidence that all of this happened.
N S W Shelton Williams
The team was prepared- knowledgeable- and prompt! A complete video of my tech’s inspection of my car was sent to me via email which I truly appreciated. It will be a great baseline for future visits. All that & they got me out of there about an hour earlier than anticipated! Thank you Tom Roush Team!