Katalyst
Of all dealerships we've ever been to, never have we had such a run around, delays, deception, contradiction of what we were told would be fixed, when items would be fixed. It was so frustrating and rude that we were actually much happier buying a vehicle with considerably more miles from a dealer with a better reputation. We were surprised at our treatment not once but several times. At a minimum you'd think sales people would want to be friendly.
Other reviews
John Mason
Brought my Mazda MX5 down to fix a poorly done brake job that was done here locally in Lafayette. They documented exactly what the Lafayette dealer had done wrong. I had been to the local dealer 5 times to fix the loud brake squealing. Tom Roush Mazda staff fixed my brakes perfectly. No squealing!
Adam Blazier
Tom Roush has been excellent to us. They kind of "inherited" all of the issues we obtained after buying a used Mazda from another non-Mazda dealership. Luckily our car is still under warranty, but they have been great at finding the issues and resolving them quickly. Jon in the service department has been awesome to deal with. Highly recommend.
Bryan
I purchased my first car from Tom Roush automotive group last month. The team was great to work with. Garen, sales, did an excellent job communicating and working with me. We are very happy with our purchase, highly recommend!
Elizabeth J Musgrave
Took a few times to get a response from the service center, but when I did finally reach them everything went perfectly. Could not have asked for better service for two recalls and a warranty issue. Thank you!