Katlyn Hylemon

2.5 years ago I bought my 2018 Chevrolet equinox. It had I believe 23,000 miles on it at the time. When I bought the vehicle I was told that the car still had a manufacturer warranty until 60,000 miles. The salesman also stated that I was receiving an additional 100,000 mile warranty for the power train from the time I bought it. ( this is the way he insinuated the warranty. So in my assumption, my car would’ve been covered till 123,000 miles on the powertrain.) while I was in the process of going through paperwork to finance a vehicle I asked several times for a carfax just to double check my bases, as we know sometimes when your buying a used vehicle it could have been in a accident. About every 10 minutes he came back to have me sign different papers. Every time he came back I asked him if he had gotten a copy of the Carfax and he replied he was working on it. After about three or four times of asking for a Carfax. He told me it was time to go in us to the finance office to sign my finance paperwork. Great, okay. I once again asked him for the Carfax. He told me he would run and grab it. As I was in the loan office signing paperwork, I asked the finance agent again if I could receive the car fax. He informed me he was just in charge of the financial paperwork, and my salesman could get it to me. Against my better judgment. I went ahead and signed all the financial paperwork. As soon as I was finished signing everything that they needed me to sign I was finally handed the Carfax, only to see that it had in fact been in a accident with back bumper damage. When he was explaining to me the Carfax he assured me it still had a outstanding rating and was a good reliable vehicle. Awesome, great but that didn’t help the fact that I was gaslit all the way into the loan office. Because if that carfax was shown to me I would have had my personal mechanics come check it out to make sure everything was sound. I wasn’t happy when I left the car lot as I feel like I had been shushed over just to make a sale. Never the less over the last two and a half years it has been a good decent reliable vehicle and has been serviced quite regularly. Until about two weeks ago when a ticking noise in the engine started, and within 20 minutes the engine threw itself in “reduced engine power mode”. I pulled over shut the car off let it sit. I then tried to start it again and it just shook and rattled never to start back up again. As of this day the car has 103,000 miles on it. ( yes I drive ALOT! I clean homes for a living and it is a daily driver. So yes I know within 2.5 years (and yes I checked back on paperwork with the bank on when I exactly bought it because the dealership tried to tell me I’ve only had it for 1.5 years.) I’ve put about 80,000 miles on it. All highway miles for the most part. When it broke down I thought hey no biggie. I was told I had a 100,000 mile warranty from the time I bought it which would put it in warranty until about 123,000 miles. I called the dealership told them what was going on. Told them I had the warranty and they asked that I get it towed there first to see what the issue was. To my demise when i explained what was happening they told me I had no warranty and the warranty I was told was an extra 100,000 from the time I bought it was only UNTIL 100k. They did agree to “diagnose it” for free. There definition of diagnosing it was reading the codes and saying what might be wrong.I expressed my disappointment I’ve been told that the car had an extra hundred thousand mile warranty and not not being the case and now I was 3k miles outside of what they were now trying to say was my warranty. 😒 the service guy said probably $2k or more worst case to replace two parts. I explained i didn’t have that money to pay for a car that was supposed to be in warranty. I towed the vehicle back home and come to find out there were about 4 broken pieces in the motor. $2,000 later it’s being fixed but not with them. I was just about to trade the car in before it broke down. But I will not be buying another car from them.

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