Ken Cafferty
Brent Cassidy did another great job of making sure that my car was instantly taken care of and that it was washed and ready to go just as promised. The service department got me in and out quickly and courteously. Finally everyone in the dealership was friendly and accommodating when I arrived and when I picked up my car.
Other reviews
Lori M
Everyone was professional! Jackson was very accommodating and friendly and Moe was a pleasure to work with.
Angelina Chisman
Roger Pitcock is one of the best salesman I have ever encountered in the car business. I never feel pressured and I always get what I want. He always explains the car features to me and helps me set up the car settings. I would recommend Tom Roush Mazda to all my friends and family! Thank you for taking care of me and my family
123456whatthehellman
Brutal experiences at this place. 1.) My wife bought her car there and had all the oil changes done, until we got married. The oil plug was so stripped, it was round instead of hexagon. They destroyed it, but never replaced it. I'm not sure how they even changed the oil. I bought one and brought it to them to install. They told us they might break the oil pan getting the old one out. I told them they have been the only ones to work on the car, they caused the problem, and if they broke the oil pan, they'd fix it for free. THEN, they just put the new one on without a fuss. 2.) They put on new tires at 70,000 miles, mostly because the front right tire was worn. After about 5,000 miles, she had a front right tire start making sounds. They rotated the tires, and then the next tire in the front right started making the same sound. Another rotation, another tire making noise. By 10,000 miles on new tires, her car was vibrating and making all sorts of rumbling. 3.) They said she needed new brakes, but that didn't fix it. 20,000 miles later, her brake line failed, fortunately in Fazoli's parking lot and not on the highway. She took it to Tom Roush, and they said her tires needed replacing and her brakes pads were almost gone, too. They quoted $2,500 for repairs. We towed it directly south on 32 for a second opinion. The tires that had been on the front right since the new set were wearing unevenly, due to a bad tie rod. They said the pads weren't even half worn yet and didn't need replacing. The place on 32 charged $270 for the brake line repair. 4.) What a crock, right? Don't bother with Tom Roush Mazda. They completely missed a faulty tie rod, which is bad enough, but stripped the oil plug to the point it risked breaking her oil pan to remove, and then tried to over charge for services she didn't need. We will never return.
Rachel Janney
Had 2 recalls done here, service was always friendly, had no problems.