Lucas O.S.
Purchased a used vehicle, ran into an issue shortly after purchases and the dealership/service center were very helpful in sorting it out and even gave some good advice on prolonging the lifespan of my vehicle, would recommend for any new car buyer!
Response from owner
December 26, 2023
Other reviews
Norm Foust
Well received, competent service techs. Great service advisor, Scott
Warner Young
work started on time for regular service. In and out in good order
Mike Hawkins
I first saw the car while doing a search on Truecar in early February 2017 for a vehicle to replace my Volkswagen tdi when they would buy it back March 15, 2017. They was very willing to work with my constraints. Kathy was my initial contact. She responded promptly with detailed vehicle information and set up my test drive. My salesman Lance took my deposit and agreed to hold the car for a month until I could surrender my VW and receive my buyback money. When I decided not to wait for the buyback money and purchase the MKZ early it was scheduled within 2 days. I didn't really pay attention to the time when I got there, but I would say that the entire purchase took an hour or less with Brock, the Finance Manager. Overall I was very satisfied with the experience and the vehicle.
Sandra Summons
Tom Roush has the best group of salesmen and service people. My salesman, Brent, always treats me like I’m the only customer he has. He is knowledgeable of all makes and models. This is the fifth car I have purchased from Tom Roush. I will continue to get all my service there as they treat everyone with respect.