matt griebenow
My salesman (Brandon Wiitala) was helpful, courteous, and always had a smile. Brandon and the sales manager Jim were unbelievably warm and welcoming throughout my tirade of questions. This was my first car purchase from a dealership, and I loved every minute of it except the time spent back in the finance office. The finance employee was a bit rude and stand-offish throughout my questions regarding the documentation I was signing. The finance employee acted visibly frustrated that I wanted to take the time to read the legal contracts the employee had asked me to sign. The finance employee’s attitude was less than pleasant from then on. If it hadn't been for the incredible level of customer service from the rest of the staff and the great inventory at Tom Roush in Westfield, I would have left without buying. Granted, I did ask way more questions than most would throughout the process. It was my first car loan. I was nervous. It does not excuse the attitude with which those finance questions were approached. At one point, the finance employee actually said "That’s not important. It has never come up before, you'll be fine." I was asking a question about how a legal dispute would be handled. If it wasn’t important, it wouldn’t be in the contract. Overall, a phenomenal experience with the rest of the staff. I highly recommend Tom Roush Mazda in Westfield. Their sales staff and sales manager are personable, friendly, and knowledgeable. It was a no pressure environment with a focus on relationship building and trust. It was great. I'll buy my next Mazda here.
Other reviews
Roger Ries
Wow great group, Freddy was very professional and worked extra hard to get us the best deal. From start to finish all worked very smooth no issues what so ever very glad we took the extra time to deal here.
Julie Gordon
Always was great CS. :)
Jim Edwards
The service team at Tom Roush has consistently been one of the best I've experienced.
Lori DeGraff
Stay away from the service department here! My son took his car to this dealership multiple times (while under the new car warranty) asking them to look for a leak (he could see trails to his car and would put cardboard under his car to make sure leak was coming from his car.). Multiple visits with the same complaint. My son then bought an extended warranty from them as he was so concerned about this leak that they “couldn’t find.” Miraculously, today he had his first visit (routine oil change) following the expiration of the new car warranty. Guess what? They found the leak and charged him the deductible (he wouldn’t have had under new car warranty). I spoke with the “service manager” )Matt) about the repeated visits for the leaks and also recorded today’s conversation. The more times I listened to it, the more I felt compelled to make this public post. BTW .. car only has 40,000 miles. Do yourself a favor and stay away! UPDATE: seems that Roush sold my son two extended warranties; one in 2023 with a $200 deductible (per Roush’s response here) and one in 2025 with $100 deductible (cost of $2,300). So, this is how they do business? Situation has now been escalated to Mazda Corporate. **Update, Roush finally agrees that they sold my son two extended warranties and they are now going to refund the second warranty. Really odd; not sure how their system could allow two extended warranties to be sold to one VIN? UPDATE 2/5/2026. The OWNER of Tom Roush removed their response; glad I kept a screenshot of their response.