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Tom Roush Mazda

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Matt Tucker

April 15, 2024 · review of Tom Roush Mazda

Just Ok. Tyler did a great job showing us several cars. This was our 3rd car purchased at Tom Roush Mazda. Unfortunately terms of purchase were not as stated. We gave them a chance to correct their mistake, they failed. Customer service was not a priority. Car was not cleaned as promised. How do you not clean a $30,000 car before you sell it? All in all not the dealership we have frequented the past 15 years.

Response from owner

Matt, We appreciate you providing us with feedback regarding you recent vehicle purchase here at Tom Roush. I wanted to first of all address the reason we were not able to wash your vehicle when you took delivery of it on Saturday night. We experienced a mechanical malfunction with our car wash and also our ability to hand wash your vehicle was not an option due to our power washing system also failed. We are more than happy to correct this and we will have your sales associate Ryan, coordinate with you on bringing the vehicle back to be cleaned. Ryan should have explained this to you and I can see that was not the case. I see you also have concerns about the terms of the purchase and our pre-owned sales manager Jim Lanie is happy to work with you to address these concerns. Matt you are valued here and we sincerely appreciate you being a customer here at Tom Roush with multiple vehicle purchase. We will work to ensure your concerns are all addressed and again we appreciate your feedback.

April 15, 2024

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Other reviews

February 13, 2026

Melinda Sommer

You are always friendly. You care about your customers. I have never been unhappy with anything you do.

March 1, 2017

Walter Offen

I was extremely pleased by the service I received in evaluating and then purchasing a 2017 Miata RF. I test drove both a manual and automatic transmission. The purchase process was super easy. And I appreciate no extra charges for a number of benefits that I've encountered at other dealers in Indianapolis.

December 4, 2023

Mitsuhiro Sumiya

No hassle maintenance, they provide transparent diagnosis using a video record of observations. They also do not push us to do any non-urgent repairs which is important for a trusting relationship.

July 31, 2016

Matthew Jones

Jim Barbour went above and beyond our expectations. I was very impressed with his customer service as well as that of the entire Tom Roush team. The vehicle we purchased was also a great value and in terrific condition. Not a complaint from anyone in the family. Highly recommended!!! :)