Mike Fernhout
When I went to look at the truck it was cold windy and rainy. I tried to look it over the best I could, looking for scratches and dents. Due to rain drops and weather I couldn’t really examine it that well. One thing that was obvious was the hood needed fixing. They said they would fix that, and it should only take a couple days. I traded in 2 vehicles plus added a significant amount of cash and purchased the truck. They kept the truck and gave me a loaner. After 3 weeks, the truck was finally fixed. When I went to pick it up, it was all cleaned up and ready. I did a walk around and noticed all kinds of little scratches and dents all over. I also noticed the back half of the truck was a different shade than the front, most likely from an accident repair I wasn’t told of. I would have never went through with the purchase had I seen all these things before. Maybe it was my fault because I didn’t say anything, but I thought I couldn’t really say much because I made the purchase already and it was over 3 weeks ago. Although they were very nice, in the end I just am not happy with the purchase that I paid way too much for.
Response from owner
May 20, 2024
Other reviews
Bruce D Ranger
Saturday, February 13, 2016 Tarek, Just wanted to thank you for expediting our delivery on Thursday for my 2016 Mazda3. Hope you and everyone at Tom Roush have a great weekend. Bruce Wynnedale IN 46228
Mike Jaensson
Scott B had bad news for me but did everything he could to mitigate a much larger problem. Worked with me on needed repairs and was very knowledgeable. Very good experience.
Piers Kirby
This happened about a year ago. Worst customer service I've ever had. On the advice of the techs, had the control arms replaced. They quoted me a price for the repair, which they subsequently added $250 to when work was completed. When rattling off the final price, Brad literally said "Did I also mention you also needed an alignment? Yeah, you need an alignment, which is an additional $100" (control arm replacements always require an alignment - why the hell wasn't this included in the original price?). Got the car back, was making a host of new sounds (grinding/screeching), and the wheel was now noticeably wobbling when braking. Spent the better part of 1.5 days at Tom Roush dealing with the new problems, being told the whole time that there was no way they were due to the control arm replacement. Ended up taking it to a competent mechanic, who correctly diagnosed the issues, in less than 10 minutes, which had indeed been caused by the sloppy work of Tom Roush staff, then fixed the issues for free. Brad and Matt were trying to charge me at least another $800 to 'fix' my car. Seriously, if you care at all about your time and money, you'll stay the hell away from this awful business.
Cheryl Patterson
Tom Roush Mazda is the place to purchase your next vehicle. I recieved a great deal and they are very pleasant to work with. Our sales representative, Pete, was very friendly and professional.