Mike Swardson
Nathan did a great job working with me on my repairs when I needed some warranty work done. He made it seamless with the ordering of parts, and providing me with a loaner for a few days.
Response from owner
December 4, 2024
Other reviews
Amy Moore
I was so pleased that my service ended up with better fuel efficiency.
Karthik Krishnan
The car buying experience at Tom Roush was great. Everyone works as a team and makes the experience smooth. Right from the time I got the online quote from Jim Barbour to the end with the options on 'Extended Service Warranty' & 'Financing', the treatment was great. Chris Bettis greeted us at the dealership and he got us the car that we wanted to test drive - he was very friendly and he never tried to convince us to buy any other car. We wanted the Mazda6 itouring manual car and that is what we got. Throughout the test drive, Chris helped us understand the options and made us comfortable by engaging in a conversation - there was never an awkward silence. He was treating us the way he would want anyone to treat him during a car purchase. Once the test drive was over, Chris gave us the quote which was fair and it closely matched the online quote we had received earlier - the only difference was that we got a red-colored car which always costs a couple hundred dollars more than the other colors. I felt bad when I tried to negotiate on the minimal documentation cost because the overall price quoted was very close to the KBB & truecar value. Once the price was finalized Chris & Mr. Roush helped me with the financing options and gave me all the options available on 'Ext Warranty', ' Gap Coverage', 'Theft Protection' and others - they patiently walked us through each and every option and gave us a few minutes to discuss and decide on the options we wanted. Chris & Mr. Roush never hurried us throughout the process. We got a very good deal and we are very happy with the buying experience at Tom Roush. I would definitely recommend Tom Roush to anyone buying a new car - I think they should expand the dealership and add other brands to their lot. Thanks to Chris & Jim I never had to go through the dreadful negotiation process.
Fred Pfau
From the warm welcome, during the comfortable waiting lounge and TV, to the checkout at cashier and free car wash, I again rate Tom Roush Lincoln Mazda a 10, of course 10 being the best score.
Bob Spoonmore
Arrived on time and service tech was ready for me. Completed work in the predicted amount of time. Waiting are was modern and clean with free water and WIFI. No issues