N Broadwater

Nicole Kelso

My husband and I went in to look at a model we were interested in and were not committed to purchasing on that day. However, Marvin Lucas was AMAZING. He listened to what we were looking for and didn't get discouraged when we said no to our first choice because we just couldn't get to the numbers we wanted. He gave us more options and we left with a "new to us" CX-5. We couldn't have been more pleased to his attention to detail, communication and listening. It was truly a pleasure. Thank you!

Patrick Kailie

I brought 2 used cars the same day ,I have spent so much money to fix these cars in just a year. My Mazda 3 currently has a transmission problem ,can't afford to it it sitting home.

Weston Bryant

My wife and I bought a 2018 Grand Caravan from Tom Roush in April. We found the vehicle we wanted and were happy with the price we negotiated, but our overall experience has been disappointing from a company that stands on a 4.7 star rating and what they claim is 52 years of great customer service. It was important to us that we bought a reliable van for our family, and after asking our salesman more than once for the service record, Freddy did give us a copy. With each question we asked, he assured us, “This is a reliable van and we only sell vehicles that have passed rigorous quality tests.” Lots of promises. A few hours after my wife picked up the van, the check engine light came on. I reached out to Freddy to see what solutions he had for us given we bought it that day and his response was short, “I can’t promise I can do anything but I can have our service department look at it.” I lost all confidence in that moment and I wasn’t about to make the hour plus drive to have them “look at it,” so I took it to my local mechanic whom I trust. The service diagnostic revealed two engine evap codes. In short, a rodent chewed through a tube as well as some wires, and the gas cap wasn’t sealed correctly. I can’t say with certainty that the people at Tom Roush reset the codes before selling us the van, but it seems likely, and at best unprofessional. At worst, unethical. I don’t expect a response from this company but if they do, they’ll probably blame me for not buying the warranty. Live and learn, I guess. There were some good things I could say. The manager was very kind and entertained our kids while we were shopping for the van. If he wants to give me a call with an actual solution that provides us with a better experience, I would be happy to change my review. Buyer beware. Lots of empty promises.

Jenna B

Great car buying experience! The staff was more than accommodating while trading in my lease for a new leased vehicle. It was a smooth and quick process. This is my 4th car from Tom Roush, and I’ll keep going back based on the wonderful customer service!