S R
Always great personal attention to customers and the cars.
Response from owner
January 9, 2021
Other reviews
Peter Koe
Quick and efficient service. But also thorough.
Erica Morin
Brent is great! We love our CX-5!
Hannah Clevenger
MIKE, MIKE, MIKE! What day is it?!? Doesn’t matter because Mike will make your day with a new Mazda! Thank you so much for the easy and stress free experience we had this weekend! Was so nervous and he eased my mind and made car buying an enjoyable weekend trip to Westfield! Thank you a thousand times over!
Jacket Horse
I scheduled an appointment at Tom Roush Mazda after learning about the Mazda Infotainment Settlement, which offers a free software update covered under a Limited Extended Warranty. Before the visit, I even called the dealership to confirm that the service would be fully covered and I wouldn’t have to pay anything out of pocket. However, when I arrived for my appointment, the front desk told me I needed to authorize a diagnostic first—and that if the issue wasn’t covered under the warranty, I’d be charged $175. This requirement was never mentioned during the phone call, which felt misleading and frustrating. Customers deserve full transparency up front, especially when dealing with warranty-covered issues. Disappointed in the experience.