Sharon White

123456whatthehellman

Brutal experiences at this place. 1.) My wife bought her car there and had all the oil changes done, until we got married. The oil plug was so stripped, it was round instead of hexagon. They destroyed it, but never replaced it. I'm not sure how they even changed the oil. I bought one and brought it to them to install. They told us they might break the oil pan getting the old one out. I told them they have been the only ones to work on the car, they caused the problem, and if they broke the oil pan, they'd fix it for free. THEN, they just put the new one on without a fuss. 2.) They put on new tires at 70,000 miles, mostly because the front right tire was worn. After about 5,000 miles, she had a front right tire start making sounds. They rotated the tires, and then the next tire in the front right started making the same sound. Another rotation, another tire making noise. By 10,000 miles on new tires, her car was vibrating and making all sorts of rumbling. 3.) They said she needed new brakes, but that didn't fix it. 20,000 miles later, her brake line failed, fortunately in Fazoli's parking lot and not on the highway. She took it to Tom Roush, and they said her tires needed replacing and her brakes pads were almost gone, too. They quoted $2,500 for repairs. We towed it directly south on 32 for a second opinion. The tires that had been on the front right since the new set were wearing unevenly, due to a bad tie rod. They said the pads weren't even half worn yet and didn't need replacing. The place on 32 charged $270 for the brake line repair. 4.) What a crock, right? Don't bother with Tom Roush Mazda. They completely missed a faulty tie rod, which is bad enough, but stripped the oil plug to the point it risked breaking her oil pan to remove, and then tried to over charge for services she didn't need. We will never return.

zac beaven

This was hands down our best car buying experience ever. Brent and Tarek made this a no pressure easy going sale. They surpassed all of my expectations going into Tom Roush. We never felt uneasy about anything while dealing with them. They did everything I requested and we drove off with the van. Definitely worth our 2 hour drive and will go back next time. Thank you!

Lillian Gibson

It was a very nice place. People there are very nice. Will tell others to go there for anything to do with car buying.

Lynda Ziegler

I never thought I would say spending time at a dealership could be enjoyable !!! Clean, comfortable and the safety measures employed during this pandemic are top notch! The employees, and owners, at Tom Roush continue to impress me with their level of service, their transparency on pricing, and the welcome I know I will always receive from them. I know I can trust them to do just what I need! Tom Roush never disappoints, and I highly recommend them.