Steve Carnal
My wife was accosted by a sales person that made inappropriate comments about her appearance. He did apologize, but basically told me my wife look inappropriate. DO NOT DO BUSINESS WITH THIS DEALER. SCUM BAGS.
Other reviews
Rayme Swan
I came in today to purchase a key for my 2014 mazda 3. I was expecting to spend $200-300, but the price was nearly $500 out the door not including tax. I definitely was a little price shocked, but i understand that the parts and service department do not set the pricing so I went ahead and decided to proceed with the sale. This is when I met their service advisor Jon Shreve. He asked if I had my original key, and he proceeded to take it apart and bend a couple of pins back into place, and the fob worked perfectly. Integrity such as this is rare in today's world, and I truly appreciate both Jon putting the customer first, and the culture that has been established at Tom Rouch Mazda that allows for this. Most service departments would have just proceeded to make the $500 sale and not make any impact on my day. I can say that I've never been to this dealership before and I live an hour away. But I do own a local business that employs roughly 70 people and not only will I make it a point to make sure that I spend my money here in the future, I will encourage my team members to do business with a company that shares our core values! Thanks, again, Jon for being a man of integrity. If anyone is debating on buying your next vehicle, or having your vehicle serviced do it here they have earned it, and i truly believe they will continue to earn your business in the future!
Tom Hilligoss
Daryl Cox was a true gentleman and a pleasure to do business with. Others that I met were very hospitable. Great organization!
Victoria Swider
Quick and painless, nice waiting area, and the service people even took an extra coupon I had. Carwash could have been better but hey, it was free. Great experience.
Jon Davis
Had a warranty on my tires and wheels, and when I took the car in, they honored the warranty fully. Scott worked hard to get me back on the road in the time frame I needed, and worked with the warranty insurance company. I didn't have to pay anything for the wheel and tire repair because he worked so hard to get me every cent from the insurance. Bought my most recent car from there, and have absolutely nothing negative to say about this dealership.