Suzanne

Karthik Krishnan

The car buying experience at Tom Roush was great. Everyone works as a team and makes the experience smooth. Right from the time I got the online quote from Jim Barbour to the end with the options on 'Extended Service Warranty' & 'Financing', the treatment was great. Chris Bettis greeted us at the dealership and he got us the car that we wanted to test drive - he was very friendly and he never tried to convince us to buy any other car. We wanted the Mazda6 itouring manual car and that is what we got. Throughout the test drive, Chris helped us understand the options and made us comfortable by engaging in a conversation - there was never an awkward silence. He was treating us the way he would want anyone to treat him during a car purchase. Once the test drive was over, Chris gave us the quote which was fair and it closely matched the online quote we had received earlier - the only difference was that we got a red-colored car which always costs a couple hundred dollars more than the other colors. I felt bad when I tried to negotiate on the minimal documentation cost because the overall price quoted was very close to the KBB & truecar value. Once the price was finalized Chris & Mr. Roush helped me with the financing options and gave me all the options available on 'Ext Warranty', ' Gap Coverage', 'Theft Protection' and others - they patiently walked us through each and every option and gave us a few minutes to discuss and decide on the options we wanted. Chris & Mr. Roush never hurried us throughout the process. We got a very good deal and we are very happy with the buying experience at Tom Roush. I would definitely recommend Tom Roush to anyone buying a new car - I think they should expand the dealership and add other brands to their lot. Thanks to Chris & Jim I never had to go through the dreadful negotiation process.

Sarah Brewis

Ray helped me and my husband pick out our 2017 Mazda Cx-3 we haven't purchased many cars before, so he was a big help. We had quite a few questions and he took his time to make sure we were completely satisfied. All the experience my friends and parents have had worried me about buying a new car. Ray made it effortless. Great Experience!

Sydney Blackburn Stephenson

Awesome service on my Lincoln every single time.

Piers Kirby

This happened about a year ago. Worst customer service I've ever had. On the advice of the techs, had the control arms replaced. They quoted me a price for the repair, which they subsequently added $250 to when work was completed. When rattling off the final price, Brad literally said "Did I also mention you also needed an alignment? Yeah, you need an alignment, which is an additional $100" (control arm replacements always require an alignment - why the hell wasn't this included in the original price?). Got the car back, was making a host of new sounds (grinding/screeching), and the wheel was now noticeably wobbling when braking. Spent the better part of 1.5 days at Tom Roush dealing with the new problems, being told the whole time that there was no way they were due to the control arm replacement. Ended up taking it to a competent mechanic, who correctly diagnosed the issues, in less than 10 minutes, which had indeed been caused by the sloppy work of Tom Roush staff, then fixed the issues for free. Brad and Matt were trying to charge me at least another $800 to 'fix' my car. Seriously, if you care at all about your time and money, you'll stay the hell away from this awful business.