Vijayagopal Gopalsamuthiram

Response from owner

Vijayogopal, I want to thank you for taking time to leave feedback regarding your 2015 Mazda CX-9. I want to first of address your concern that you were never informed that the water pump should be changed out during your service visit with us. This is not part of the recommended maintenance so we would not have advised you to change it out unless there was an issue with it at the time of your service visit and there was not. Vijayagopal, parts fail on cars and this is a 2015 car so things are going to go wrong on a Mazda just as they would on any car of this age. We understand your frustration but this not our fault or the manufacturers fault you had a part fail. Mazda is number 6 on the 2024 JD powers list for most dependable vehicles so its not a Mazda quality issue it just simply was a part that unfortunately failed and in most cases would not result in an engine replacement unless the car was driven and allowed to overheat to the point the motor failed but since you took it to another shop for repairs we have no way of knowing what occurred with engine failure. We have been serving our community for over 52 years and we are the oldest Mazda Dealer in the region with a 4.8 star review rating with Google. We appreciate feedback but again this is not the fault of Tom Roush or our staff. We wish you the best in the future.

March 14, 2024