Alfredo Sánchez
Huge variety of units available. Great support from the agents and the manager! Will definitively return for my next car
Response from owner
October 14, 2023
Other reviews
Lisa Weaver
I had the best experience with this dealer. Not only is Jonny Much a great guy and top quality salesman, i will only by from him in the future. I'm also an ex-sales rep and felt zero pressure. Aaron (business manager) was also top notch and knows what he is doing!!! Sales Manager (cant remember his name, I'M SORRY) also made sure it was a great experience.
Kim Krumel
Easy no pressure and we got the car my husband wanted. Lee was great to work with!
matt griebenow
My salesman (Brandon Wiitala) was helpful, courteous, and always had a smile. Brandon and the sales manager Jim were unbelievably warm and welcoming throughout my tirade of questions. This was my first car purchase from a dealership, and I loved every minute of it except the time spent back in the finance office. The finance employee was a bit rude and stand-offish throughout my questions regarding the documentation I was signing. The finance employee acted visibly frustrated that I wanted to take the time to read the legal contracts the employee had asked me to sign. The finance employee’s attitude was less than pleasant from then on. If it hadn't been for the incredible level of customer service from the rest of the staff and the great inventory at Tom Roush in Westfield, I would have left without buying. Granted, I did ask way more questions than most would throughout the process. It was my first car loan. I was nervous. It does not excuse the attitude with which those finance questions were approached. At one point, the finance employee actually said "That’s not important. It has never come up before, you'll be fine." I was asking a question about how a legal dispute would be handled. If it wasn’t important, it wouldn’t be in the contract. Overall, a phenomenal experience with the rest of the staff. I highly recommend Tom Roush Mazda in Westfield. Their sales staff and sales manager are personable, friendly, and knowledgeable. It was a no pressure environment with a focus on relationship building and trust. It was great. I'll buy my next Mazda here.
Randal Holtzapple
I chose to lease our new vehicle from Roush Lincoln because they are professional, they are customer focused, and they are easy to do business with. This is the third vehicle we have leased from Roush Lincoln and I recommend you consider them for your next vehicle purchase or lease. Alan and Mark will treat you right.