Amanda Schapker
When I came 45 miles out of my way to test drive a car that had literally just been sold, I was bummed...especially because that had happened to me just two days prior! <cue the harp music> Enter Becky. She was just the sales consultant I needed, and she was able to look outside the box, crunch some numbers, and I ended up with a more fully loaded, newer vehicle than I was going there to buy in the first place! Then, finance king Moe helped me understand a lot more about the financing process, and he ended up saving me thousands of dollars over the course of a shady loan that was offered to me by my bank (very low APR but had tons of hidden fees that would have made my payment more expensive than his loan with the slightly higher interest rate). His office was also very well sanitized—different baskets for used and unused pens, cleaning supplies readily available—which in these COVID times, is important. They both were most happy to stay with me way past closing to finish the deal, and when I noticed something a couple days later, all it took was a text message to Becky to rectify it immediately. Oh, and they gave me a great deal on my trade! Two thumbs WAY up to Tom Roush staff!
Other reviews
Kelli Nelson
Friendly guys and appreciate Scott working to get me in out quickly!
Megan Trainor
We all really enjoyed working with Brandon. He was very low pressure yet very helpful. He had a sense of humor and was good at casual conversation. I know he’s new at this, but he did a very good job with us. The African American gentleman was also super friendly and welcoming. He was always watching to be sure we were being taken care of. I’m sure we would have enjoyed working with him, too. This was the most positive car buying experience we’ve had in recent times. Thank you!
Amy Hartzell
We were told we were next in line for financing and 2 hours later we were told they had 4 others before us. Colossal waste of our time, we just left.
Fish Bone
Absolute SCAM i bought a used suv from this dealer and i can truly say it was the worst financial decision of my life. i was in a bad spot with my car getting rear ended and totaled by the other driver's insurance company and was in dire need of a vehicle. this dealership was NO help and they were charging DOUBLE what the suv i purchased was worth. upon further inspection and repairs at my home, i found that the struts, breaks and suspension were all being held on by hundreds of ZIP TIES and there are whole sections of the frame that are rusted out or missing that i could not see until i spent time underneath the vehicle. theres also a chip in the windshield that i told them to fix before i purchased that they also did not fix. (i thought i could fill that in at home though, thats easy). but any insurance company would look at this and total the vehicle. i have 0 resale value on it and if i am ever in an accident i will get nothing. DO NOT BUY EDIT since the dealer has accused me of faking. i will NOT use my real identity or information in this review because someone from your dealership showed up at my place of residence late at night trying to "purchase the vehicle back". this was extremely creepy and suspicious. you weirdos are lucky i am not suing or pressing charges for soliciting or stalking.