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Tom Roush Mazda

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Anon

October 24, 2022 · review of Tom Roush Mazda

This place is full of dirty crooks. Both in the purchasing area, and back in service. Stay far away from here, and go somewhere else. Edit because of reply: yes, this review was written before the refund was done because of how the service provider acted. Plus, there's been several other issues with the service providers with BOTH our cars. However, you're still dirty crooks. Lol. We bought the car from you guys and you tried to screw us over. AJ (the owner/owners son) is the one who came and tried to make things right as best he could, but a lot of the damage was already done. So my comment still stands. You are NOT honest people.

Response from owner

Brittany, while we always appreciate feedback about your experience here at Tom Roush but I want to say that your statement about us being "dirty crooks" is untrue and frankly slanderous. Tom Roush has been in business here for over 50 years as Indiana's oldest Mazda dealer and we have an excellent sales and service satisfaction rating currently at 4.7 stars. I checked with our service manager and it seems you were in for an oil change and tire rotation that you paid for with no concerns. It was relayed to me that a phone call was made back to us by another member of your family stating you did not want the tire rotation and would not have asked for that to be done because the tires are rotated by someone else. My service manager REFUNDED your money for the tire rotation even though the work was performed as a courtesy and goodwill, and stated perhaps there was some miscommunication about what you wanted done and we would be happy to give you a refund which we did. There is nothing "crooked" or "dirty" about how we conduct business here and we value all of our guests and work to give them an experience that exceeds their expectations. We do make mistakes from time to time and value the constructive feedback to always be improving but there is nothing in the service you received here to validate your statement of us being "dirty crooks".

October 6, 2022

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Other reviews

August 31, 2024

Michael Gress

Helpful service counter staff and work quickly completed.

November 23, 2025

Chris Ebling

Communication, rates and overall level of service is top notch.

January 15, 2025

Jason Ransberger

Dealership was prompt and thorough with the service they provided.

March 7, 2026

Beth E

We had a great experience at Tom Roush Mazda. The entire process was efficient, respectful, and clearly focused on good customer service. Brent was especially helpful—knowledgeable, straightforward, and friendly without ever being pushy. He made the process smooth and easy from start to finish.