Anthony White
Horrible ! I came into the service center today 8/10/18 to get my 2008 Lincoln Airbag fixed due to a recall ! Once done one of the service center guys in a black shirt came to me and said “I have Good news & bad news, we replaced your airbag but we had to brake the Wood panel on your glove compartment in Oder to get to it “! Then he proceeded to tell me I was the second car that they had to do this to! He then went on and said “ I don’t know when we will have a part ready for that but we will be in touch “ with a nonchalant attitude! I told him it was unacceptable and I didn’t bring it in like this so something needs to be done immediately about this ! It’s a inconvenience of my time and not appealing ! I will be keeping in touch everyday my self until this is resolved ! I also have the pictures as well!
Response from owner
August 15, 2018
Other reviews
Don Koller
Tom Roush Mazda's service team is professional, friendly and courteous.
James Adkins
Didn't need to wait too long for allignment, rotate, oil change, and new wipers. Excellent service at the area. Definitely coming back for the service of my Mazda from now on because I feel valued. My tech was jon shreve and he was really nice and to the point, the staff seemed concerned for the maintenance of my car and made sure to recommend an alignment for me, since the last visit I did not get one. Super happy with the service, price is a little higher than a 3rd party but I wouldn't bring my baby to any other place than a Mazda dealership.
bennette lewis
Once again the Tom Roush crew did a complete satisfaction and friendly service in our 5th vehicle purchase from their dealership in Westfield IN.
Grant Sindelar
Great first experience. Car done on time as promised and hit all expectations. See you all again when needed.