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Tom Roush Mazda

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Bek Yuldashbaev

December 5, 2024 · review of Tom Roush Mazda

I was disappointed with the service I received. I contacted them about a car they had listed for sale. Communication was horrible and they ended up selling the car from out under me. If you are an out of state buyer, I recommend looking elsewhere. Edit: I contacted the dealership about getting picture of a car before proceeding with the purchase. It took them 3 business days to send the photos to my email. As soon as I received the pictures, the salesman started the credit application process to just tell me later in the day that “someone else came in and purchased the vehicle”. This was extremely unprofessional especially after the salesman took down all my information for the credit app. The manager then contacted me promising that he will reach back out with other possible potions, he never ended up reaching back out. Again, if you are an out of state buyer prepare to be neglected.

Response from owner

Bek, We appreciate your feedback and always work to ensure all customers here are valued. Unfortunately the vehicle you were interested in did indeed sell to a customer that had secured the car prior to you and there was nothing done by us to to sell this vehicle out from underneath you it was simply timing with the other customer having secured the car prior to you. We realize this is frustrating and we understand and your disappointment. Thanks again for your feedback and our apologies that we were not able to assist you with a vehicle you wanted.

December 4, 2024

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Other reviews

June 19, 2014

Marlietta Wells

Great price, exceptional and flexible service. They picked up my car from my job to service it, and as a busy mom with 3 teens running in different directions all the time, that makes my life so much easier. I can have my car serviced while I am doing other things I need to do and not have to worry about waiting around at the shop or arranging for rides to and from the shop to drop my car off. I also didn't have to worry about rushing after work to make sure I could get there before they closed. Super friendly people and a great deal.

May 13, 2025

Bryan

I purchased my first car from Tom Roush automotive group last month. The team was great to work with. Garen, sales, did an excellent job communicating and working with me. We are very happy with our purchase, highly recommend!

May 22, 2021

Julia N. Wek

Really great experience with Tom Roush! Larry and Derek were a great balance of helpful and relaxed, and I genuinely had a fun experience. I love my car!

January 4, 2014

Laura Salas

Tre did an awesome job taking me on test drives and I felt no pressure with the purchase. I am totally happy with my car. The financing guy was also great. Overall I have nothing but good things to say.