Carol Teater
The staff was friendly and helpful and made the whole buying experience pleasant.
Response from owner
February 15, 2022
Other reviews
Melanie
Had a positive experience buying my first Mazda from Tom Roush Mazda. Freddy was our sales guy and he made the process pretty seamless! I came in communicating a time constraint and they had me out in time to make it to my interview.
Matthew Ditzler
I purchased my Mazda at the Westfield Tom Roush location and I have always received excellent service there. Due to the years of great service, when it comes time for me to purchase another car I will definitely return to buy another from Tom Roush.
Jackie M
I leased a Mazda 3 from Tom Roush and was pleased during that time. However, at the end of my lease, my salesman didn’t really try to help me find any other Mazdas to buy. He offered no incentives or promotions, even though I had been a loyal customer before. I was disappointed, because I had every intention of buying a Mazda. I ended up buying a Honda and I’m happy I did. My boyfriend is in search of a specific CX-9 and was assured by a Tom Roush employee that they had what he wanted in stock. He called them several times to make sure (we live on the south side and didn’t want to waste our time driving up for a car that’s already been sold). Again, the lady assured us that it was in stock. We arrived that day, only to find out that it had been sold the day before. The sales people told us that it wasn’t their fault and blamed it on a computer inventory error. We left very disappointed. All they had to do was call us back and inform us that they sold it, before we wasted our time. They need to work on their customer service. I won’t return to Tom Roush ever again. Being disappointed twice is enough for me. Update: The lady from Tom Roush called my boyfriend today and admitted that she knew the car had been sold prior to our visit. She did apologize, which was nice. But it still was a waste of our time. Hopefully, they learned their lesson from this review and our experience.
Judith Kruger
My experience at Tom Roush couldn't have been better. The salesman Darryl explained the options on the car and the lease very well. This is my first tine owning a Lincoln. They sent a driver to pick me up to get my new car and Darryl helped me set up all the technology. Great experience.