Chaos Reigns (ChaosReigns)
After spending 30 minutes on the lot looking at their various vehicles, not a single sales person came out to greet us. After finding the vehicle I wanted to look at, the 2019 Mazda 3 hatchback in red with the grand touring trim, I went inside to track down someone that could help me spend money. The first thing I do when buying a car is to see what their service department is like. Poor service automatically means I will not be purchasing a vehicle from there. The salesperson I found was polite enough but my experience with him made me get in my car and leave the property. I simply asked him that I wanted to schedule service for my vehicle and how do I go about that. He told me the sales section of the business was not affiliated with service and I would have to leave, go home, and then go online to schedule maintenance. Really? No direction to a human I can speak with? No offer to take my information and have someone contact me? You want me to leave the property and go on the internet? Okay you just lost a $30,000 sale. I will never be back to this dealer.
Other reviews
Beth Troxell
I want to share an excellent experience I had with an employee of Roush Mazda in Westfield, IN, last week. I was having trouble with my Apple Carplay disconnecting while I was driving. After trying everything I could including reading the manual, watching You Tube videos on the subject, and consulting two car aficionados I know, I decided to go to Roush Mazda and see if a salesman could help me. I remember when I bought my Mazda 5 in 2019, the salesman showed me how to use car play. Figured if anyone might know how to help me, it would be a salesman. Once hearing i needed help, Ryan Labellarte offered his time. I admitted why I was there and had no intention of buying a car, but he gladly listened to my problem. I explained I was leaving on a road trip by myself and I didn't feel safe with this problem occurring. Being 71 year old woman, who is not tech savvy, he had to take time to explain basic things while trying to resolve my problem. After 45 minutes with me, he did figure out the issue --- an issue with Siri. It was obviously not an easy task to diagnosis this problem. He was nothing but patient, kind, not patronizing, and was clearly interested in helping this clueless woman, I couldn't thank him enough; he just told me to have a good and safe trip. WOW! Most salesman would have been thinking "I could be selling a car" and thus give up and excuse himself. Not Ryan. He was determined to help me despite the time it was taking. This young man is destined to be successful. He is quite intelligent and cares about the customer. Tom Roush is lucky to have him on their staff! My next Mazda will be purchased from Ryan Labellarte!
Shauna Stevens
Great customer service. Price for oil change was reasonable. Did not have to wait hours on a Saturday for an oil change like I have done before at some other places.
J G
The five star rating by over 700 people doesn’t lie. I had a great experience buying my 2014 Dodge Charger R/T and selling them my 2013 Challenger SXT. The location and facilities are very cool to look around and check out their car collection. Their staff were the best part. Everyone I talked to were very nice and respectful. Ryan Loveless was the salesman who helped me out with the whole process and he did phenomenal job. He gave me his personal number and answered any questions I had directly. No complaints from my buying experience with them. Thanks for a great buying experience, I will see you guys again when it’s time for my next purchase!
C.G C
From A-Z an fantastic experience! Roger was truly an exceptional professional 🌞