Daniel Volokhova Barlan

Janet Ingham

Couldn’t be happy with our sales person, Roger and sales a manager, I believe his name was Jim. The sales manger made sure we had whatever was available to us as far as incentives for the month of June before we were ready to sign the deal. Something we were not aware of at the time. He made sure we were and that saved us additional dollars. Would definitely encourage anyone looking for a car to look at Tom Roush dealership before buying a new car.

matt griebenow

My salesman (Brandon Wiitala) was helpful, courteous, and always had a smile. Brandon and the sales manager Jim were unbelievably warm and welcoming throughout my tirade of questions. This was my first car purchase from a dealership, and I loved every minute of it except the time spent back in the finance office. The finance employee was a bit rude and stand-offish throughout my questions regarding the documentation I was signing. The finance employee acted visibly frustrated that I wanted to take the time to read the legal contracts the employee had asked me to sign. The finance employee’s attitude was less than pleasant from then on. If it hadn't been for the incredible level of customer service from the rest of the staff and the great inventory at Tom Roush in Westfield, I would have left without buying. Granted, I did ask way more questions than most would throughout the process. It was my first car loan. I was nervous. It does not excuse the attitude with which those finance questions were approached. At one point, the finance employee actually said "That’s not important. It has never come up before, you'll be fine." I was asking a question about how a legal dispute would be handled. If it wasn’t important, it wouldn’t be in the contract. Overall, a phenomenal experience with the rest of the staff. I highly recommend Tom Roush Mazda in Westfield. Their sales staff and sales manager are personable, friendly, and knowledgeable. It was a no pressure environment with a focus on relationship building and trust. It was great. I'll buy my next Mazda here.

William Roberts

I had a recall. they took care of it and i had some other issues with dash board lights. They found the issues and corrected them. they spent 2 hours but only charged me 1 hour. Great service and too care of my car.

Andrew Jensen

Fixed my car perfectly, did not do anything I did not ask them to.