David Koontz
I visited several lots. At each lot, I explained my circumstances and my parameters. The salesmen at all of the lots were friendly and helpful. None of them even attempted to talk me into expanding my parameters. I never felt any pressure from any of them to look at a particular car outside of my parameters or to expand my parameters. Tom Roush had a larger inventory of cars that met the parameters I had than any of the other lots. Both salesmen I worked with were conscientious to find the best car that would meet my needs and fit the parameters I had established. The car was actually slightly outside my financial parameters, but they worked to make it fit. There was a problem with one of the tires, which they took care of while I went through the paperwork to buy it. Because they listened to my unique circumstances, we never had a need to haggle over price or financing. They just laid out my options and allowed me to decide. Overall, it was a really good experience.
Other reviews
Heather Whalen
Came in on a whim, and Ray was able to find an upgrade for me! Everyone there is courteous and they listen to what your needs are, and really work with you. I love my new vehicle, and I would definitely recommend Tom Roush in Westfield!
Jayne Jackson
We had a great experience at Tom Roush. Everyone was very knowledgeable and friendly. Special shout out to Darryl for providing such a smooth transaction.
Bill Mccormick
Very pleasant car buying experience. From sales to finance. Highly recommend.
Mary Ressler
JT Boyle our sales person was extremely excellent attentive to detail always available He made this experience of purchase from a distance effortless. Thank you so much for all your hard work.