Jayne Jackson
We had a great experience at Tom Roush. Everyone was very knowledgeable and friendly. Special shout out to Darryl for providing such a smooth transaction.
Other reviews
MXBADBOY
My wife's 2022 Mazda CX-5 oil light came on. I called the service department and was told I would have to pay a diagnostic fee even though it still is under the power train warranty. When I disagreed that I should pay a diagnostic fee the service person started being belligerent, loud and then hung up on me. After searching the internet this is a known problem and Mazda even lost a class action suit for this very problem (excessive oil issue). He accused us of not changing the oil on time or putting enough in. This is the last Mazda we will ever own.
Aaron Senzell
Excellent customer service from the service team- Scott, the manager, in particular. We did not buy our Mazda at this dealership but the dealership we bought our CX5 from told us we had to take it to a Mazda dealership. Tom Rousch had to keep it longer than expected so to make it convenient for us they gave us a loaner car until they could resolve the problem. Great customer service and there’s a reason why this dealership has 4.8 star reviews!
Chadwick Robbins
Love my new CX 30! Lee and the guys were awesome! If you are looking for a knowledgeable and professional sales team, look no further.
Michael Morehouse
I was very disappointed with this dealer. While on a 6,000 mile cross-country road trip I needed a scheduled oil change and tire rotation on my 2019 Mazda. Roush could not fit me in the same or next day. I'm learning that the Mazda dealership network is very thin in the center of the country and at least this one not very accomodating.