Demetrius Lewis (Dee Strongfist)
A little background: I lost my car in a freak accident with a racoon somehow caused my hybrid to catch on fire and I was out of a car for over 2 months. I spent a few weeks shopping for a new vehicle, and I decided to get a used Honda. I saw a few Accords but the one I saw at Tom Roush Westfield's used car lot was not only pretty clean looking, but it was convenient (I was working up the street at the time). I went to buy the vehicle and the staff was actually very accommodating and friendly. I was over not having a vehicle at this point, so I didn't do what I needed to do. Test the brakes, ask about the tires and features, etc. I drove it around the block and said, "okay this is great!" I got the car and drove off. What I didn't realize at this point was the brakes and tires had not been changed. The rear-view camera was damaged. The shroud over the front driver's side tire was torn which made the shroud break. The shroud breaking made the bumper loose as they're all clipped together. My wife drove the car once and very slightly scraped over a concrete barrier and the entire bumper tore off. Since then, even minor inclines or bumps that wouldn't be an issue now are, as the bumper sags even after being reattached. So why review this business two years later? I work from home and I decided to look for work outside of the house and guess who has to drive this $23,000 headache? I never even received my 2nd key I was promised they'd look for. At this point, it's moot but I feel like every experience should be catalogued.
Response from owner
March 14, 2024
Other reviews
Laurie Elizabeth Tullier
Nice place with nice cars but one tire is waaaaay overpriced!
Doug Sapp
We've had lousy experiences at several dealerships in the area, but all that changed when we went to Tom Roush. No pushy salespeople. No hidden "etch fees" or "advertising fees". Chris, our salesperson, had the car pulled up under the awning and detailed prior to our arrival. The financing was quick and easy. AJ, the finance manger, made everything crystal clear and didn't push us into adding anything we declined. We arrived with a trade in and within about an hour we drove out with a new car. This is how car buying should be.
Gideon Bower
I would not suggest buying a car from this dealership. I had to fight for six months to get a repair done and they still haven't done it. I was told repeatedly that a part on my car had been repaired but when I called Ford customer service to find out what work had actually been done they told me a very different story. The service manager lied to me repeatedly and no one from this dealership has ever returned a call or done anything unless I came in and made it happen. They're nice when they sell you the car but once you sign the contract that's when their hospitality ends. I would not buy a car here especially if you're in your early 20's because they very clearly take advantage of younger buyers who are new to car ownership.
Clover Light
Fast, friendly service!