Dominick Pitts
Went there since my 2018 Mazda 3 needed to be serviced and replace a tire that hit a pothole. They were nice people and helped me deal with a different dealership that dealt with the warranty on my tires but and the end of the day did nothing and I had to pay for the tires in full. Then the dealership that I originally bought them from gave in and paid for both tires. THANK GOD. They were suppose to do a brake flush on my car but they definitely did not. The brake fluid was still very dirty and had bits of something in it. The mechanic just topped it off with brake fluid slapped on the pads on and thought to himself, “man I’m a great mechanic.” The pedal still had a ton of throw in it before I felt braking pressure and I had to take it home and do a PROPER brake bleed. They also told me I needed a $150 service to clean my injectors. I believe they did that since the injector noise went down quite a bit. But for a while on cold starts the car would not be running on all cylinders for a few seconds and have an immense smell of gasoline. Only went here since I was currently at college and 4 hours away from my garage. Never going to a Mazda dealer again they are all scams and tell you everything is wrong with your car so you can trade it in for a new one. SAD.
Response from owner
September 1, 2022
Other reviews
Jason Minnich
Purchased a Rivian from this place and we couldn’t be happier. Bob Wood was so great to work with as was Jim. We were given a very fair amount for our trade in, these guys were straight forward and honest. Very happy and relaxed atmosphere that the Roush family has created, they are spoken very highly about by their employees. Highly recommend to anyone in the market for a new or used vehicle.
Michael Seaman
The folks both in sale and service at Tom Roush are very professional. Larry sold me my CX-5 and I love it. He was outstanding. No pressure and very knowledgeable. I have been in for service several times. It is fast and friendly. My experience has been that the Tom Roush dealership is a first-class operation all around. Well done.
Jeff Brown
As usual, the service at Tom roush Mazda was excellent! Yvonne and Scott kept me up-to-date on the progress of my vehicle. When it ran a little long, they made sure to let me know that they could provide a loaner car if I needed to go to an appointment since it was unexpectedly taking a little longer. Of course Jim Skinner, the sales manager, checked on me as well to make sure I was completely comfortable in the waiting area and asked how our 3(!) Mazdas were doing! If you've not purchased a car here, you should definitely give them a try!! They treat you like family!
Max Richey
Just bought a new car for my wife. Marvin was incredibly helpful and made the entire process easy and painless! I would definitely recommend working with Marvin or anyone at Tom Roush for your next car purchase!