Michael Seaman
The folks both in sale and service at Tom Roush are very professional. Larry sold me my CX-5 and I love it. He was outstanding. No pressure and very knowledgeable. I have been in for service several times. It is fast and friendly. My experience has been that the Tom Roush dealership is a first-class operation all around. Well done.
Response from owner
June 1, 2023
Other reviews
Stacey Gilbert
The folks at TRLM were not the typical pushy salesmen. It was a relaxed experience, with no pressure and easy to understand transaction. It moved at my pace. I did not feel rushed, nor did I feel like I was being ignored or strung along. It kind of felt like I was dealing with my brothers. I felt they were honest with me and I was able to be honest with them. I told them what I needed and they did everything they could to get me exactly that. Very good experience.
Danny Laser
I was shocked how fast my and courteous service was completed. I was there about 25-30 minutes! Really impressed!!!
Haley Spiegel
This was by far the best buying experience I have ever had ! During the finance process we were informed every step of the way and updated. Paperwork was quick and everyone was extremely friendly and included my 16 year old in the process since we were buying the car for him !
David Koontz
I visited several lots. At each lot, I explained my circumstances and my parameters. The salesmen at all of the lots were friendly and helpful. None of them even attempted to talk me into expanding my parameters. I never felt any pressure from any of them to look at a particular car outside of my parameters or to expand my parameters. Tom Roush had a larger inventory of cars that met the parameters I had than any of the other lots. Both salesmen I worked with were conscientious to find the best car that would meet my needs and fit the parameters I had established. The car was actually slightly outside my financial parameters, but they worked to make it fit. There was a problem with one of the tires, which they took care of while I went through the paperwork to buy it. Because they listened to my unique circumstances, we never had a need to haggle over price or financing. They just laid out my options and allowed me to decide. Overall, it was a really good experience.