Don McAleavey
Poor service and a definite lack of communication. Simple oil change and tire rotation was scheduled with expected wait time of one hour quoted. Year make model and engine information all provided while scheduling. After an hour and a half, I asked for an update… 15 minutes later I was told that they were waiting on an oil filter. No effort on their part to explain the delay or reason for the delay. I had to seek out the information. When talking with the scheduling person I had expressly stated that I had a time constraint and was assured that I would be out in plenty of time. I would have easily been able to schedule a different day if there was any concern on their part. I updated my rating based on promise on their part that future visits would be better. I have used their services in the past with a different vehicle and had wonderful service.
Response from owner
January 24, 2025
Other reviews
Emma Siitari
Roger was fantastic to work with and made my first time buying a car such an easy and wonderful experience!
Amaya Grell
Larry was so helpful in helping me purchase my first vehicle on my own!
Mike McCoy
This was my first experience purchasing a Mazda and working with Tom Roush. After looking at other dealer locations, I settled on the Tom Roush facility for three primary reasons. 1. They had a decent stock selection of the vehicle I wanted 2. The Tom Roush Mazda dealership is within my community and I felt a sense of loyalty during these tough times to support a local business. 3. I liked the free car wash option when purchasing a vehicle at Tom Roush. The purchase experience went well with the help of two Tom Roush employees. Lee Wildermuth in Sales and Tarek Rahmany in Finance. Both of which did a nice job of explaining the process well. The vehicle is nice and looking forward to the summer. Hope to see Tom Roush hang in there during these difficult days of business.
Christie Thaxton
I highly recommend working with Bob and Joe at Tom Rousch Budget Center. They were friendly and honest. They listened to what I was looking for in a vehicle and a payment and helped me achieve those goals. The guys were also very patient with me and didn't push for a quick decision.