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Tom Roush Mazda

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Elizabeth Hutton

April 19, 2024 · review of Tom Roush Mazda

Poor communication and extremely poor customer service. Absolutely no regard for our time. We will never purchase from them again.

Response from owner

Elizabeth, I want to thank you for your feedback regarding your recent vehicle purchase here at Tom Roush. It is rare to have someone give us a 1 star review as we have a 4.7 star rating with Google. We have been in business 52 years and are the oldest Mazda Dealer in the region so we take customer service seriously and value those that choose to come to Tom Roush. We strive to provide an experience that exceeds our customers expectations but we are not perfect and when these rare times occur we want to do everything we can to correct your concerns and work with staff to ensure we do better in the future. Elizabeth our Mazda Sales Manager will be reaching out to you to work with you on the concerns you have and we want to apologize for not meeting your expectations with your new vehicle.

April 22, 2024

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Other reviews

October 20, 2017

April Kosinski

I highly recommend! Corey, the service manager, is awesome! He is always so helpful and takes care of the customers quickly and efficiently! I always use this dealer because the service is so great!

May 30, 2019

Shauna Becker

Larry was great! Super helpful and very responsive. He got us taken care of quickly - thanks!

April 15, 2024

Matt Tucker

Just Ok. Tyler did a great job showing us several cars. This was our 3rd car purchased at Tom Roush Mazda. Unfortunately terms of purchase were not as stated. We gave them a chance to correct their mistake, they failed. Customer service was not a priority. Car was not cleaned as promised. How do you not clean a $30,000 car before you sell it? All in all not the dealership we have frequented the past 15 years.

August 26, 2024

Robert Clayton

Service people are polite and efficient. The service was quick and thorough.