Esteban
The salesman I purchased my used Mazda from was very kind and professional, made the whole experience enjoyable. However, I was not provided the service record of the vehicle despite it being a 2018. The tires, brake pads, rotors, and battery were all OEM stock, and around the 3-4 year mark, starting to wear out. Around $1,000 of maintenance just a few months into owning the vehicle was not fun. Always be sure to thoroughly, and I mean THOROUGHLY inspect the vehicle either yourself or take it to a mechanic shop. Always be adamant about seeing the service record before purchase My used vehicle didn’t come with a Jack stand, lug nut wrench, or spare tire. Took approximately 2 months for them to those to me. They told me they’d give me a detailed history of the vehicles service record. Even after following up over the phone multiple times, and being told it was sent out, still haven’t seen it. Sometimes they’re the cheapest option for certain repairs, like brake/rotor replacement, that’s the only time I’ll go to them for service.
Response from owner
October 3, 2022
Other reviews
Kyle Blanck
Marko Gruber & Jim Skinner were very helpful during my purchase process of my new 2017 Mazda CX-5. They weren't "pushy" and I didn't receive numerous annoying phone calls, emails, and/or or texts from them. Before we reached an agreement on a price for my vehicle, they seemed to be very honest and up front with my wife and I. I'm not the type of person that likes the process of going back and forth on pricing for a new vehicle, but Jim and Marko made the process easy and respected my opinions in regards to any bids I'd make for the car. Everyone knows a salesman likes to make a buck, but not every salesman makes the "Customer's Buck" their #1 priority. Tom Roush did that for me.
Jason Mutzfeld
Wouldn’t take my CX5 anywhere else. Hands down the best service techs and mangers I’ve ever dealt with.
Megan Nixon
Disappointed with their VIP loyalty card. According to the card we are suppose to get these prices “always” but informed us today that the prices went up and essentially there is no VIP it is the same price whether or not if you have the card!!!!
Melanie
Had a positive experience buying my first Mazda from Tom Roush Mazda. Freddy was our sales guy and he made the process pretty seamless! I came in communicating a time constraint and they had me out in time to make it to my interview.