Megan Nixon
Disappointed with their VIP loyalty card. According to the card we are suppose to get these prices “always” but informed us today that the prices went up and essentially there is no VIP it is the same price whether or not if you have the card!!!!
Response from owner
July 13, 2024
Other reviews
Chris Power
Nathan was awesome! He even sent me a video of the service being performed on my vehicle.
CJ Demidov
I bought a used Mazda CX5 so far so good, 1200 miles, no issues. I put 5 stars because of Amber A. and Dan V. I had an issue with sales man mistake, but Amber saw it and fixed it, always replied emails. Dan V. quickly replied and tried to help. Everyone does mistakes, and I appreciate how quick you try to fix it.
Jackie M
I leased a Mazda 3 from Tom Roush and was pleased during that time. However, at the end of my lease, my salesman didn’t really try to help me find any other Mazdas to buy. He offered no incentives or promotions, even though I had been a loyal customer before. I was disappointed, because I had every intention of buying a Mazda. I ended up buying a Honda and I’m happy I did. My boyfriend is in search of a specific CX-9 and was assured by a Tom Roush employee that they had what he wanted in stock. He called them several times to make sure (we live on the south side and didn’t want to waste our time driving up for a car that’s already been sold). Again, the lady assured us that it was in stock. We arrived that day, only to find out that it had been sold the day before. The sales people told us that it wasn’t their fault and blamed it on a computer inventory error. We left very disappointed. All they had to do was call us back and inform us that they sold it, before we wasted our time. They need to work on their customer service. I won’t return to Tom Roush ever again. Being disappointed twice is enough for me. Update: The lady from Tom Roush called my boyfriend today and admitted that she knew the car had been sold prior to our visit. She did apologize, which was nice. But it still was a waste of our time. Hopefully, they learned their lesson from this review and our experience.
Courtney Kolb
The display room is impressive, modern, and very nice. We were greeted immediately by a knowledgeable sales rep and guided towards a model that was right for us. We were given the opportunity to test drive as many cars as we wanted and every question was answered professionally with good advice, as I haven't bought a new car in years this was important. The selection was good and the dealer was willing to work with us to help us find a price point that felt comfortable. Subsequent visits have proven to be just as reliable, with a sales associate always greeting us right away and helping with any questions or financial concerns.