Heidi Burkhalter
Best dealer service department I’ve ever worked with.
Response from owner
August 3, 2023
Other reviews
Jacob Dines
Sales people were friendly and prices were great.
Dominick Pitts
Went there since my 2018 Mazda 3 needed to be serviced and replace a tire that hit a pothole. They were nice people and helped me deal with a different dealership that dealt with the warranty on my tires but and the end of the day did nothing and I had to pay for the tires in full. Then the dealership that I originally bought them from gave in and paid for both tires. THANK GOD. They were suppose to do a brake flush on my car but they definitely did not. The brake fluid was still very dirty and had bits of something in it. The mechanic just topped it off with brake fluid slapped on the pads on and thought to himself, “man I’m a great mechanic.” The pedal still had a ton of throw in it before I felt braking pressure and I had to take it home and do a PROPER brake bleed. They also told me I needed a $150 service to clean my injectors. I believe they did that since the injector noise went down quite a bit. But for a while on cold starts the car would not be running on all cylinders for a few seconds and have an immense smell of gasoline. Only went here since I was currently at college and 4 hours away from my garage. Never going to a Mazda dealer again they are all scams and tell you everything is wrong with your car so you can trade it in for a new one. SAD.
Sandra Summons
Tom Roush has the best group of salesmen and service people. My salesman, Brent, always treats me like I’m the only customer he has. He is knowledgeable of all makes and models. This is the fifth car I have purchased from Tom Roush. I will continue to get all my service there as they treat everyone with respect.
William Roberts
I had a recall. they took care of it and i had some other issues with dash board lights. They found the issues and corrected them. they spent 2 hours but only charged me 1 hour. Great service and too care of my car.