Business Owners:Activate your site →
Tom Roush Mazda

Contact

Get in touch with Tom Roush Mazda

or call 8008913056

By submitting, you agree to be contacted about your request.

Holly Dunn

November 24, 2022 · review of Tom Roush Mazda

Horrible experience with service department. Have a bumper to bumper warranty that they would not uphold on break job. After paying $500 to fix what they said needed fixed the noise was still there. They “re-fixed” under warranty but would not refund for fixing something that wasn’t broke. It has also been 3 months on a part they ordered that supposedly needed replaced. Obviously not going back for that fix. I truly believe they scammed me and fixed something they could charge for that didn’t need fixed. Would highly not recommend the service department.

Response from owner

Holly, I appreciate the feedback regarding your recent service here at Tom Roush Mazda. I spoke with our service department and wanted to clarify some things regarding your concerns. Brakes are not covered under any manufacturer warranty and are considered maintenance items. My understanding is you purchased this vehicle from another dealership and were informed brakes were covered under the Certified Pre Owned Warranty but unfortunately that is not correct information. The part you are waiting on is also on back order from Mazda and while I understand the frustrations it is all due to the supply chain issues that we and others are still experiencing. Tom Roush is Indy's oldest Mazda Dealer and we have a 4.7 customer satisfaction rating so its unusual to see someone dissatisfied with their service experience. I would reach out to the dealer that you purchased the car from and explain your concerns about being told your brakes were covered under warranty. Please feel free to reach out to Matt Laberman here at Tom Roush regarding your ordered part and concerns.

November 25, 2022

Back to all reviews

Other reviews

November 18, 2025

Jeff Reider

I recently purchased a Mazda from Tom Roush Mazda in Westfield, Indiana for my business. The experience was excellent from start to finish. My salesperson, Marvin, was friendly, professional, and patient throughout the entire process. I highly recommend Tom Roush Mazda to anyone in the area looking for a quality vehicle and a dealership that truly cares about its customers.

September 14, 2019

Pam & Z Zajac

Service much faster than expected and always friendly and helpful.

September 20, 2017

Scott Wolff

We test drove two Lincolon Automobiles, a MKT and an MKX. Loved the MKX and will be buying next year. What was most impressive is the sales representative that worked with us, ask for Lance. He is extremely knowledgeable and a pleasure to work with. I only wish they had a location on the south side of Indianapolis.

July 11, 2013

David Burton

I was very pleased with both the salesman and the finance specialist. Thanks!